Information plays an important role in an organization’s success—in fact, it’s likely your most valuable asset. Companies that effectively harness the power of information can more readily unlock new business opportunities, gain competitive advantages, and streamline operations. From supporting decision-making to driving innovation, how you manage your information can have a significant impact on your company’s future.
We are living at a critical turning point in human history, where technological advancements are so significant that industries, societies, and cultures are transforming radically and rapidly. And at the center of it all is information—it’s the heartbeat of every organization.
As an IT leader, you’re responsible for navigating the complex landscape of managing and leveraging information to maximize its value. That’s not easy, given how much information is generated, collected, and stored these days. You need the right technologies to help you successfully optimize your information—efficiently, safely, and at scale.
Customer experiencetools that mine information to improve loyalty and product development
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Organizations that don’t prioritize how they collect, manage, and secure information are at risk of losing out to competitors that do. Where is your organization on this journey to superior information management? Take this short assessment to find out where you stand and how you can improve.
Where are you on your information management journey?
Take 3 minutes to answer 8 questions in our assessment and discover how well you’re optimizing your information and ways to improve.
In February 2025, Bybit, a major cryptocurrency exchange, suffered one of the largest heists in digital finance history. Hackers stole $1.5 billion in Ethereum by exploiting security. While this attack was external, the financial services industry faces an even greater threat—insider-driven breaches.
In recent months, malicious insiders have been caught selling confidential bank client data, leaving customers vulnerable to fraud and identity theft. Even government institutions aren’t safe, as seen in the CFPB breach where an ex-employee illegally transferred the personal data of over 250,000 consumers.
Insider threats: a growing concern
Unlike external cyberattacks, insider threats are harder to detect because they come from employees or contractors who already have access to sensitive systems. According to Verizon’s 2023 Data Breach Investigations Report, insider threats now account for three out of every four data breaches.
The financial sector is particularly vulnerable:
The average data breach cost in financial services rose to $6.08 million in 2024, up from $5.90 million the previous year (Statista, Cost of data breaches in financial industry worldwide, 2024).
64% of financial firms have more than 1,000 sensitive files accessible to every employee (Varonis, 82 Must-Know Data Breach Statistics, 2024).
Cybersecurity talent shortages have hit a record 4.8 million unfilled positions, weakening financial institutions’ ability to detect insider threats (ISC2, Growth of Cybersecurity Workforce Slows in 2024 as Economic Uncertainty Persists, 2024).
With features like unsupervised machine learning-based anomaly detection, behavioral risk scoring, and seamless integration with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot, OpenText helps financial organizations automate threat hunting and detect insider and other elusive threats in days instead of months, reducing the cost and damage of breaches.
Don’t wait for the next breach
The stakes have never been higher. Whether it’s billion-dollar crypto heists or employees leaking sensitive data, financial institutions must act now. We’ve got you covered with our latest guide to AI-powered threat detection and response in the financial services industry. Learn how you can elevate your organization’s defense against unknown threats posing some of the biggest cybersecurity challenges.
The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.
1. Poor insights and manual human tasks stifle innovation and increase costs.
Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?
Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.
The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.
Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.
Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.
New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.
2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.
What’s your current security posture and how are you planning your next move?
An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks.
Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.
Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.
Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.
Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.
3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.
Are you managing all aspects of integration and simplifying for maximum results across teams?
Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.
DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.
Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.
Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.
Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.
The DevSecOps loop illustrates a modern approach: connected and continuously evolving. Security and AI automation are not an afterthought for OpenText, but an integral and comprehensive part of the software development and management lifecycle that accelerates and fortifies each process—shifting siloed tactics into a holistic strategic advantage.
Why OpenText for next-gen DevSecOps?
End-to-end DevOps excellence – Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.
Embedded security everywhere – Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.
AI insights & automation – Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.
Secure app deploy & monitor – Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today’s rapidly evolving threat landscape.
One trusted DevSecOps platform – OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.
OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…
Financial Services Institutions (FSIs) face a pivotal moment: capturing the attention and loyalty of Generation Z (Gen Z). Born between 1997 and 2012, this digitally native cohort is redefining financial landscapes with expectations for instant results, ethical practices, and seamless digital experiences. For FSIs ready to evolve, the potential is immense.
Decode the Gen Z financial consumer
Gen Z embodies a blend of caution and ambition. Having witnessed economic downturns like the 2008 financial crisis, they are prudent yet entrepreneurial. While they may harbor skepticism toward traditional banking, they are eager to build wealth and prioritize financial security earlier than previous generations. Notably, Gen Z is projected to become the wealthiest generation by approximately 2035, primarily due to a significant wealth transfer from Baby Boomers.
The digital mandate: Beyond basic banking
For Gen Z, digital proficiency is non-negotiable. A staggering 99% have used a mobile banking app in the last month, with nearly 50% managing their finances exclusively via smartphones. Moreover, 60% prefer to open accounts directly from their mobile devices.
Embedded financial experiences
FSIs can thrive by integrating services into Gen Z’s daily digital routines. This includes payment options within social platforms, investment opportunities in gaming environments, or banking services accessible through lifestyle apps. When financial management becomes an organic part of daily activities, Gen Z is more likely to engage.
Invisible banking infrastructure
Gen Z favors financial services that operate seamlessly in the background. They desire systems that automate savings, align investments with their values, and manage recurring payments autonomously. FSIs that handle financial complexities behind the scenes while offering simple interfaces will resonate with this demographic.
The ethics edge: Purpose-driven banking
Gen Z is deeply influenced by ethical considerations. Approximately 51% cite environmental, social, and governance (ESG) factors as important when choosing a payment provider.
Values-aligned investments
FSIs offering transparent, values-based investment options gain significant traction with Gen Z. This involves creating portfolios that exclude industries like fossil fuels or weapons manufacturing while highlighting sectors such as renewable energy, education, and healthcare. Importantly, these options must provide competitive returns, demonstrating that ethical investing doesn’t necessitate financial sacrifice.
The speed imperative: Banking at Gen Z’s pace
Accustomed to instant gratification, Gen Z finds traditional banking timelines sluggish. They expect real-time transactions, immediate account openings, and swift loan approvals. FSIs must invest in infrastructure that supports these expectations to remain relevant.
Frictionless onboarding
With an average attention span of just 8 seconds for apps before abandonment, every additional form field or verification step risks losing potential customers. Leading FSIs are implementing streamlined account creation with biometric verification, auto-fill capabilities, and gamified elements to engage users effectively.
Communication: Speaking Gen Z’s language
Financial jargon alienates this generation. They prefer straightforward explanations delivered through visual and interactive mediums.
Financial education through content
Short-form video content that simplifies complex financial concepts resonates with Gen Z. FSIs creating TikTok-style tutorials, interactive calculators, and gamified learning experiences about budgeting, investing, and financial planning position themselves as trusted advisors.
Hyper-personalized insights
Generic financial advice doesn’t suffice. Gen Z expects insights tailored to their specific situations, goals, and values. AI-driven platforms providing hyper- personalized recommendations, spending analyses, and goal tracking foster stronger relationships with these young consumers., leading to loyalty and advocacy.
Building trust with a skeptical generation
Despite their digital immersion, Gen Z values human connection. The most successful FSIs will blend high-tech offerings with high-touch support when needed.
Transparent fee structures
Hidden fees and complex charge structures repel Gen Z consumers. FSIs must offer transparent, preferably low or no-fee models with clear explanations of any necessary charges.
Human-backed digital experiences
When issues arise, Gen Z desires immediate access to human assistance through their preferred communication channels—be it chat, text, or video call. Financial institutions that provide seamless transitions from AI-driven support to human experts instill confidence in their services.
Gen Z in the workforce: Shape the future from within
Beyond being financial consumers, Gen Z is also entering the workforce in significant numbers, bringing their digital-first mindset and values-driven approach into the financial sector itself. As young professionals, they expect modern workplace tools, AI-driven efficiency, and seamless collaboration across digital platforms. FSIs that embrace these expectations—whether through AI-powered knowledge management, flexible work models, or purpose-driven company cultures—will not only attract top Gen Z talent but also benefit from their fresh perspectives on innovation, inclusion, and customer engagement. By integrating their needs as employees, FSIs can better position themselves to serve Gen Z as customers, creating a future-proof financial ecosystem.
The path forward
To capture the Gen Z market, FSIs must undergo fundamental transformations—not just in digital interfaces but in their entire approach to banking. This entails developing products that align with Gen Z values, creating experiences that match their digital expectations, and communicating in ways that build authentic connections. Institutions that succeed will view Gen Z not merely as a market segment but as collaborators in designing the future of the financial services industry. By embracing digital innovation, ethical transparency, and instant gratification, FSIs can forge lasting relationships with a generation poised to reshape the financial landscape for decades to come.
How OpenText empowers FSIs to win with Gen Z
To successfully engage Gen Z, FSIs need more than just digital transformation—they need a connected, intelligent, and secure ecosystem. The OpenText suite of cloud solutions empowers financial institutions to meet Gen Z’s expectations with agility and innovation:
OpenText Content Cloud ensures seamless access to critical documents, enabling real-time knowledge management and frictionless digital experiences.
OpenText Experience Cloud helps FSIs deliver hyper-personalized, omnichannel interactions that resonate with Gen Z’s demand for intuitive and engaging financial experiences.
OpenText DevOps Cloud enables FSI application delivery teams to ship better software—faster—with AI-driven automation, testing, and quality to meet Gen Z’s high expectations of their mobile apps.
OpenText Analytics Cloud leverages AI-driven insights to provide tailored financial recommendations, predictive analytics, and automated reporting—enhancing both customer engagement and operational efficiency.
OpenText Business Network Cloud streamlines and secures transactions, enabling embedded finance and invisible banking infrastructure that align with Gen Z’s digital lifestyle.
OpenText Cybersecurity Cloud safeguards sensitive financial data and transactions, ensuring trust, compliance, and resilience against evolving cyber threats.
By harnessing the power of OpenText Cloud solutions, FSIs can modernize their operations, create value-driven financial experiences, and build lasting relationships with a generation that is redefining the future of finance.
Technology leaders know their organizations’ profitable growth and business transformation are dependent on IT.
This leaves them pulled in two distinct directions. CIOs and IT leaders understand that to achieve these goals they must take charge of their organization’s digital roadmap and drive innovation for tomorrow. But at the same time, they can’t lose sight of maintaining operational excellence and delivering value today while safeguarding against ever-evolving threats.
They must also enable their entire organization – from developers to analysts and security professionals–to navigate the daily complexities of the digital age with frictionless ways of working. These teams need innovative solutions that empower–not hinder–progress. When IT teams are equipped with the right tools, businesses move smarter, faster, and more securely.
It’s a tall order and it’s a wonder CIOs get any sleep.
A recent OpenText whitepaper addresses this balancing act, offering insights into how technology leaders can tackle immediate challenges while strategically preparing for the future.
A careful balancing act
According to research from Accenture, 98% of organizations see technology as their top lever for reinvention, with 82% specifically identifying generative AI as a main driver. This AI-driven transformation will redefine jobs, automate mundane tasks, and allow workers to focus on strategy and innovation.
That puts a lot of pressure on CIOs to forge a successful digital path for their organizations that they must start building today. But today is filled with other concerns.
Immediate challenges that IT leaders grapple with include securing operations, limiting risk, preparing data for AI, and managing business-service delivery, all while inspiring and retaining talent.
In the 2024 State of the CIO survey fielded by Foundry, 75 percent of respondents said they are challenged to find the right balance between business innovation and operational excellence.
With these competing priorities, where should CIOs focus their efforts?
Information management is the solution
One way for CIOs to strike this balance, according to the whitepaper, is to follow information management practices by adopt a few basic principles:
Think holistically about using data to power and protect organizations
Integrate and centrally manage all information within the company
Deploy in cloud environments to maximize flexibility
Ensure end-to-end security and secure data management for AI use cases
By leveraging these best practices, businesses can start to transform information into a strategic advantage, cutting through the chaos to start to make data-informed and decisive action. IT leaders know, after all, that trusted information is the foundation upon which innovation, security, and transformation are built. They also know that the time to act is now or risk dulling their competitive edge.
By implementing comprehensive information management solutions based on AI, cloud, and security, CIOs can address both immediate operational needs and long-term strategic goals. It might sound daunting. However, with the right partner it’s simple and it’s effective. It’s common sense.
Information reimagined
Learn about how CIOs can tackle technology challenges today while strategically planning for tomorrow
OpenText stands beside CIOs and their teams as a trusted partner in helping navigate complex digital transformation, mitigate risk, and drive sustained innovation. With OpenText, IT decision-makers can focus on what truly matters: Building the future of their business by turning IT from a cost center into a competitive advantage.
We empower businesses to not only accelerate cloud adoption with seamless integration across platforms but also automate intelligently to encourage efficiency and innovation as well as secure and govern data for AI-ready compliance. Think of us as your ‘one-stop-shop’ for all your complex digital ecosystem needs.
And maybe – just maybe – CIOs can finally get a good night’s sleep.
OpenText is committed to helping businesses unlock innovation and reimagine information management. Information empowers individuals and organizations to act with agility, intelligence, and security. These principles become more important in an increasingly AI-driven, multi-cloud landscape.
Titanium X represents our most ambitious roadmap to date. Now available within CE 25.2, Titanium X modernizes legacy infrastructures and integrates AI into the heart of enterprise operations, paving the way for a future where information is seamlessly connected, intelligently automated, and fully protected. Titanium X is the first step to bringing forth the digital knowledge worker—a limitless digital labor force that accelerates growth, reduces risk, and reimagines how work gets done.
Titanium X is here: OpenText’s boldest release yet
Titanium X (CE 25.2) brings these key values for customers:
Enhanced productivity through automation of routine work
Faster decision-making with embedded AI agents and insights
Scalable integration across hybrid and multi-cloud environments
Built-in enterprise security that simplifies compliance and reduces risk
Here are the highlights of new innovations within our business clouds with CE 25.2.
OpenText™ Content Cloud
A major advancement this product cycle is OpenText™ Content Management for Guidewire™ (slated for release in May), a purpose-built solution to support the entire lifecycle of insurance processes. This latest addition provides underwriters, adjusters, and insurers with direct access to all relevant content without leaving Guidewire’s PolicyCenter and ClaimCenter by centralizing content storage with OpenText™ Content Management. Integration with platforms like SalesForce®, Microsoft 365®, and SAP®, ensures users have access to a comprehensive ‘single-source-of-truth’ without silos, thus reducing manual work and improving productivity, amongst other benefits.
Additionally, businesses can now deploy OpenText™ Knowledge Discovery as a fully managed service on Google Cloud, unlocking the power of AI-driven insights across unstructured data.
One of our most significant launches in CE 25.2 is OpenText™ Core Threat Detection & Response, an AI-driven solution that elevates the way enterprises identify and mitigate cyber risks.
Unlike traditional security tools that rely on static rules, OpenText Core Threat Detection & Response uses Behavioral Indicators of Compromise (BIOCs) to detect insider threats, novel attacks, and advanced persistent threats, before they cause damage. By integrating fragmented security alerts into one unified interface, the solution eliminates blind spots, automates threat detection, and allows security operational teams to focus on real risks instead of false positives.
This only scratches the surface of how OpenText Core Threat Detection & Response can help strengthen your security posture, and I encourage you to read the full product update here.
OpenText™ Business Network Cloud
To further support our business network community, we’ve introduced powerful new capabilities in OpenText™ Trading Grid Command Center, our portfolio of analytic and visibility tools that go beyond traditional supply chain control towers. With a robust and conversational ‘Ask Aviator’ AI functionality, users can now gain deeper, contextualized insights from B2B integration data with a simple query, unlocking greater supply chain visibility at the click of a button.
Additionally, enterprises can now discover IoT insights faster and more intuitively with OpenText™ Core Intelligence Aviator. Designed for users at all skill levels, this solution makes it easier than ever to transform raw data into actionable intelligence. Learn more from our OpenText experts here.
OpenText™ Experience Cloud
New advancements in OpenText™ Communications (Exstream) are here, powered by the collaboration between OpenText™ Experience Aviator and OpenText™ Content Aviator. This powerful combination allows businesses to create compliant, contextually relevant content faster, leveraging trusted content workspaces and focusing AI generation on specific, curated knowledge collections.
With version control, creators will always work with the most up-to-date content, speeding up approval processes and improving productivity. Plus, by aligning communications with accurate metadata, customer data, and preferences, businesses can deliver highly personalized, targeted messages, driving better engagement and customer satisfaction.
This is just a small example of how this collaboration between two of our AI-powered Aviator products can transform how businesses work. I encourage you to read the full breakdown here.
OpenText™ Core Messaging also introduces a new way to engage customers with WhatsApp and Google RCS APIs, offering a rich, interactive messaging experience. This two-way messaging solution is a leap forward from traditional SMS, enabling businesses to send media-rich messages and interactive content, such as quick replies and CTA buttons. And with verified sender status and real-time message tracking, businesses can be confident that their communications remain secure and compliant. Discover how else OpenText Core Messaging can shape improved interactive communications here.
OpenText™ Observability and Service Management Cloud
To further support the IT service desk community, OpenText™ Automation Center now streamlines vulnerability remediation by seamlessly ingesting scan data from security platforms Tenable™ and Qualys™, automating the correlation of vulnerabilities to patch requirements, and prioritization the most critical threats first. By automating remediation at scale, security teams can eliminate manual inefficiencies, ensure consistent patching, and reduce exposure to emerging threats. Comprehensive dashboards provide full visibility into remediation progress, while OpenText™ IT Operations Cloud extends automation beyond security, enforcing network policies, ensuring continuous compliance, and proactively securing cloud and on-premises environments. This is undoubtedly a smarter, faster, and more resilient approach to cybersecurity and IT operations.
Meanwhile, OpenText™ IT Operations Aviator for OpenText™ AI Operations Management continues to redefine expertise distribution and IT operations. In this latest release – shaped by 26 customer-requested enhancements – we’ve introduced improved workflow remediation, intelligently recommending ideal steps based on existing workflows and runbooks. With custom knowledge base and domain content integration, every user gains instant access to expert-level insights, while subject matter experts can refine and persist remediation instructions within events and tickets to drive continuous improvement. For cloud teams, new out-of-the-box AWS and Azure dashboards enhance visibility, while tag-based event correlation cuts through noise for faster issue resolution. This is IT operations at its most intelligent, automated, and efficient.
Discover other ways to empower your service desk here.
OpenText™ DevOps Cloud
In CE 25.2, OpenText™ DevOps Aviator leveled up again—this time for QA teams. It uses AI to analyze feature specs, generate functional tests, and surface impacted areas before things break. Less manual work, faster triage, tighter dev + QA collaboration. No code-level chaos. Just smarter testing that keeps you ahead. Discover more here.
OpenText™ Analytics
With enhancements made to OpenText™ Analytics Database, businesses can tap into AI, machine learning (ML), and business intelligence (BI) to accelerate decision-making and drive smarter business outcomes. This fast, scalable analytics platform has been enhanced with a more intuitive user interface, making it easier than ever to analyze complex data, streamline workflows, and extract high-value insights.
Key upgrades include simplified navigation, improved workflow efficiency, optimized scaling for greater flexibility, and enhanced security – including in-database backup to other locations/cloud for disaster recovery and business continuity. The result? Smarter scaling, stronger resilience, and seamless access to the insights that drive business success. And this is only at the very basic level. Hear more from OpenText’s expert analytics team here.
Get upgrade ready with Titanium X and CE 25.2
What I’ve shared here is just the beginning of what’s possible with CE 25.2 and Titanium X. I invite you to explore our dedicated Titanium X Upgrade Hub, where you’ll find deeper insights into our latest innovations, intelligent capabilities, and expert-led updates on CE 25.2.
Now is the time to move beyond simply handling information and to reimagining it. Let the machines do the work so your business can focus on what truly matters – growth.
Looking for more?
For more on all the CE 25.2 innovations, visit our blogs as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.
Business. Healthcare. Climate science. Energy. Internet. Life expectancy. Learning.
We are on the verge of discoveries in every major area of human experience. Companies in all fields are bringing new ideas to market and creating new roles for employees that are fundamentally changing and challenging our status quo. We are also on the verge of creating a new workforce, a limitless digital labor force with AI agents.
The internet changed everything. With AI, everything will change again.
This is why today I am excited to launch my latest book: Business at the Speed of AI. It’s an exploration of how the new digital workforce, comprised of AI agents, will radically transform every aspect of work, and elevate human potential.
I am a techno-optimist, and I see a truly awesome future on the horizon, powered by AI. Human longevity will increase dramatically, as well as our IQs. New discoveries for infinite energy will revolutionize industries, and take the training wheels off AI. Everything that moves will be autonomous, with embedded AI. And AI tools will help climate innovators work on new solutions.
Our civilization is built on technology.
Technology is the glory of human ambition and achievement, the fuel to our advancement, and the realization of our potential.
Technology is the great frontier, the great liberator of human potential. With AI, we are each a Jules Verne of our time.
Business at the Speed of AI also dives into topics that are central to how OpenText is innovating with AI—from a complete reimagining of knowledge work and software development, to transformations in cybersecurity, ITOps, supply chains, and much more.
OpenText Summits in London and Munich
I’ll be digging into some of the most exciting ideas from the book during my keynote at our OpenText Summits in London and Munich this week—and I’ll be doing some amazing demos of our AI technology in action. Today also marks the launch our next generation platform, Cloud Editions 25.2 (the culmination of our exciting Titanium X roadmap), with incredible new capabilities across our Business AI, Business Clouds, and Business Technology to propel our customers into the future of information management. Human potential and productivity will soar!
Stay tuned to my blog—in the coming weeks I’ll be posting a series based on Business at the Speed of AI, along with videos from my OpenText Summit keynote to further illuminate the topics. You won’t want to miss it!
We are in the middle of a great transformation. How we step into this new reality will shape our industries, and our world, for years to come. The future is awesome. And it’s everyone’s to build. It’s time to #GO.
Software upgrades. We all know about them, but how often do we actually stop to consider why they’re so important? For IT professionals, security professionals, and software developers, staying on top of upgrades isn’t just helpful—it’s essential.
Upgrades can be your secret weapon for better systems, stronger security, and seamless operations. Here’s how:
1. Security you can rely on
Picture this: you’re working with outdated software, and one major vulnerability gets exploited. Instant chaos. Keeping your software up to date helps you avoid this nightmare.
Mitigation of vulnerabilities: Software upgrades ensure that known security flaws are patched, keeping attackers at bay. Still running on outdated code? Think of it as leaving your front door unlocked.
Swift incident response: Newer versions help teams respond faster to security threats, whether it’s detecting breaches or mitigating damage. Updated tools, updated peace of mind.
If you’re in charge of guarding sensitive data, don’t sleep on upgrades—they’re your first layer of defense.
2. Top-tier performance
Do you enjoy sluggish software weighing you down? (Spoiler alert: you don’t.) That’s why performance improvement is one of the most immediate benefits of upgrading.
Enhanced functionality: Upgraded software often comes packed with new features and refinements, making your job easier and your tools more effective.
Optimized operations: Fewer bugs mean smoother operations—no more wasting your morning troubleshooting why your system suddenly decided to break.
When your software performs better, so do you. It’s as simple as that.
3. Keeping compatible and adopting innovation
Tech is evolving faster than ever, and outdated software makes you that one person still trying to use a flip phone (it’s not cute).
System integration: Upgrades support better compatibility with your other tools, ensuring everything works in harmony.
New standards and features: From optimizing automation to supporting industry-specific protocols, current software helps you stay ahead. Don’t just ride the wave—be the one creating it.
4. Compliance and technical debt factors
Nobody likes dealing with legal headaches or unnecessary expenses, and staying current with your software eliminates these risks.
Regulatory requirements: By upgrading, you’re keeping up with industry regulations, safeguarding against hefty fines or penalties. Think data privacy or licensing compliance.
Reducing technical debt: Regular updates simplify maintenance, prevent downtime, and reduce long-term costs. Your future self will thank you.
Wrapping it up
Software upgrades aren’t just chores you can push to next week’s to-do list—they’re a foundational piece of maintaining secure, efficient, and innovative workflows. Whether you’re securing your organization, streamlining performance, or meeting industry standards, keeping your software updated means you’re always one step ahead of the competition.
Want to transform how your team handles upgrades? Start adopting a proactive approach today—because the business world doesn’t wait for outdated systems.
The demands on IT organizations to navigate a rapidly evolving technology stack while maintaining data compliance, security and data accessibility have never been greater. Organizational changes such as mergers and acquisitions, mandates to move data into cost-effective cloud solutions, and regulatory data privacy and retention requirements add increasing complexity to IT planning. That’s why a comprehensive data archiving strategy has become essential to building a winning, long-term IT plan. Strategies that are too fragmented will fail; you need a combination of best-in-class data archiving capabilities built with a company that can deliver across many different applications and datasets simultaneously.
Moreover, data archiving cannot block users from accessing critical information they need daily. Users need secure, reliable access, and increasingly, even more sophisticated tools to search and analyze data, including generative AI intelligent assistance.
OpenText delivers on these requirements with its comprehensive information archiving approach, including OpenText™ Information Archive for combined structured content and data archiving of any dataset and OpenText™ Core Archive for SAP Solutions that delivers a SaaS-based active-archiving solution uniquely integrated into SAP for maximum cost savings, security, and user convenience. And now, OpenText™ Content Aviator, the AI content management intelligent assistant, is available to provide search, summarization, analysis, tables, and even data charting for data and content stored in your data archive.
We are pleased to announce that OpenText has been named a “Top Player” in the Radicati Information Archiving Market Quadrant 2025. We believe this repeated recognition reflects our customers’ success in addressing data archiving compliance and user accessibility needs securely and cost-effectively is an essential pillar of IT planning.
Radicati Information Archiving Market Quadrant 2025
An analysis of the market for information archiving solutions revealing Top Players, Trail Blazers, Specialists and Mature Players.
“Information Archive offers regulatory compliance where accessibility and reporting across transactional and content records are required”
OpenText information archiving solutions “support GxP compliance”
OpenText “integrates a natural language chat directly into its archiving user interface, providing search, summarization, analysis and translation of archived data and content.”
At OpenText, our innovation roadmap includes a substantial investment in information archiving solutions integrated into the full information lifecycle, improving user productivity and effectiveness with GenAI and other advanced AI capabilities.
The beginning of the year is the perfect time to reflect on one’s successful journey and set our sights on the future. At OpenText, our Canadian roots have always been a source of pride, shaping our commitment to innovation, diversity, and ethical business practices. Born at the University of Waterloo, we’ve grown into a global leader, yet our core values remain steadfast.
As one of Canada’s largest software companies, OpenText plays a critical role in fueling the country’s technology sector. We invest in local talent, partner with top Canadian universities, and support emerging startups, ensuring that the next generation of innovators has the tools they need to succeed. Our presence strengthens Canada’s position as a global technology hub, proving that world-class innovation can thrive outside Silicon Valley. Being a proudly Canadian company is more than just geography—it’s about embracing the values of inclusivity, resilience, and forward-thinking leadership that define our nation.
Embracing the future with OpenText
In 2025, we’re more dedicated than ever to empowering businesses with cutting-edge solutions:
AI-powered content management: Our latest Cloud Editions (CE) 25.1 seamlessly integrate cloud, security, and AI technologies, forming the foundation for sustainable growth and innovation.
Enhanced customer engagement: OpenText™ Core Messaging now includes rich media experiences and expanded omnichannel communications, enabling businesses to deliver ultra-personalized, on-brand interactions across various platforms.
Commitment to sustainability: Through the OpenText Zero-In Initiative, we’re focused on achieving measurable Environmental, Social, and Governance (ESG) goals, harnessing technology for the greater good.
Join us on the journey
As we navigate the evolving digital landscape, OpenText remains your steadfast partner, offering:
Cultural alignment: With a deep understanding of the Canadian market, we tailor our solutions to resonate with your unique business dynamics and values.
Unwavering support: Our dedicated team is committed to your success, providing local expertise and personalized service every step of the way.
Let’s embark on this exciting journey together, leveraging Canadian-born innovation to propel your business toward its strategic goals in 2025 and beyond. Explore the broad range of solutions we offer to help you tackle your biggest information management challenges.
Cloud has matured from cutting-edge technology in the early 2000s to a reliable, robust, proven platform today. In fact, cloud has become such an integral part of the current computing ecosystem that it’s now the preferred environment for deploying the next wave cutting-edge technologies like AI.
Whether it’s private cloud, public cloud, or a hybrid model, cloud has moved from disruptor to mainstream because of the clear benefits it offers to organizations of all sizes. Gartner predicts cloud will become a business necessity by 2028. It’s time to consider cloud migration.
Benefits of cloud
Still not sure cloud is for you? Check out the advantages cloud offers:
1.Cost savings—With cloud you can shift from capex to opex for pay-as-you-go pricing. Its elasticity lets you scale up or down and only pay for what you use. 2. Security and compliance—Cloud providers invest heavily in robust security infrastructures to protect your data. And they adhere to government and industry standards to ensure your data is compliant. 3.Greater efficiency—Skip the tedious tasks of upgrading hardware and software; your cloud service provider does it for you. Redeploy your IT staff on more strategic projects. 4.Improved business continuity and disaster recovery—Enhance resilience and ensure business continuity with robust cloud-based disaster recovery solutions. 5.A platform for innovation—You can try out new technologies such as AI in the cloud without the upfront investment and ongoing maintenance costs.
Are you ready for cloud migration?
Hopefully by now you’re not asking yourself if you’ll move to cloud, but how. OpenText is here to help. We have more than 4,000 certified consultants with extensive experience in cloud technology to help you migrate without the headache. And we’ll support you once you’re in the cloud with options such as service packages and user-adoption offerings so you can maximize the value of your investment.
Migrate to cloud today to help minimize the risk of falling behind your competitors who have already made the move. Learn more about cloud migration services from OpenText.
Tariffs are on many businesses’ minds these days and for good reason. For businesses involved in global trade, tariffs pose a significant challenge. As United States tariffs go into effect, there is a lot of financial pressure on businesses that rely on imports to survive, impacting everything from the sourcing of raw materials, inventory management, operations and logistics, and prices for consumers.
Adapting to Evolving Global Trade Dynamics
More than economic policy, tariffs can alter how businesses operate. Tariffs can lead to rising costs, disrupt supplier and sourcing relationships, and negatively impact productivity as businesses adapt to changing trade regulations and trading partner relationships.
Leverage AI to better manage your supply chain – from warehouse management to fulfillment and more.
How AI Can Help You Be More Resilient Against Tariffs
In recent years, artificial Intelligence (AI) has been a game-changer for supply chain management, paving the way for more automation, enhanced decision-making, and optimization at every stage. For businesses looking to reduce tariff pressures, investing in AI might provide a path toward greater resiliency and adaptability.
Here are some ways AI can help to improve supply chain visibility end-to-end:
Optimize Sourcing Strategies: Analyze vast amounts of data to identify alternative suppliers, evaluate potential costs, and assess supplier reliability.
ImproveInventory Management: Leverage historical sales data, monitor market trends, and other economic indicators to predict demand more accurately to avoid overstocking, optimize inventory levels, and plan production and distribution better.
Scenario Planning: Model tariff impacts (or other business challenges) across multiple scenarios to make informed decisions on next steps.
Streamline Business Processes: Understand what’s happening throughout the supply chain and identify ways to optimize operations, reduce costs and possible downtime.
Optimize Logistics: Better understand shipping patterns, customs data, and freight costs via AI to minimize costs.
Enhance Trade Compliance: Scan through free trade agreements to identify trade regulations and clauses that may impact you to avoid penalties.
How AI is Already Helping Multiple Industries
AI is helping many industries be more agile, efficient, and responsive to the changing global marketplace, for example:
Retail: Manage inventory, forecast demand, optimize pricing, and streamline logistics to ensure the right products are in the right places at the right time.
Manufacturing: Optimize production schedules, manage inventories, and ensure that facilities are running efficiently.
Automotive: Predict supply and demand for parts to optimize logistics and ensure efficient production schedules.
Pharmaceuticals and Healthcare: Optimize sourcing of raw materials, medications, and medical devices and forecast demand for drugs, predict inventory shortages, and optimize distribution networks.
Food and Beverage: Better forecast demand, reduce waste and prevent spoilage, optimize production lines, and improve delivery logistics.
Logistics and Shipping: Manage transportation routes, monitor fuel usage, and track shipments in real-time to minimize disruptions, pre-plan maintenance, and improve last-mile delivery.
Electronics: Forecast demand, streamline production scheduling, manage component suppliers, and predict potential disruptions in the supply chain.
Construction: Procure materials, ensure timely delivery, reduce delays related to shortages, and manage day-to-day logistics.
Consumer Goods: Optimize production and logistics processes, forecast demand, and track the supply of raw materials.
Think of AI as an Essential Business Tool
The current tariff environment is not a static condition but an evolving dynamic. Businesses that demonstrate agility, strategic thinking, and innovative problem-solving can successfully navigate this complex landscape. Tomorrow’s supply chains will look different than those of today — more distributed, more technologically driven, and more adaptive.
Improve decision making using real-time insights to respond quickly to changing trade policies and/or market conditions.
Reduce costs by optimizing logistics and driving inventory management efficiencies.
Compete globally by delivering for customers despite external pressures.
OpenText B2B Integration and Aviator IoT can help your business transform supply chain visibility and gain actionable insights. As global trade evolves, AI can help you reduce business risks and position you for long-term growth. Contact us to learn more.
I have a problem with rules. They’re simply not good enough on their own. Imagine you’re the security guard of an office building. To keep intruders out, you create a rule: anyone without a badge gets stopped at the door. Seems effective — until someone figures out, they can clone a badge or tailgate behind an employee.
So, you add another rule: employees must scan in one at a time. But what if an attacker steals someone’s identity? Or an employee goes rogue and scans in at night to steal equipment? Add another rule that blocks any scanning after 5 pm? You’d need an exception and then a way to evaluate that exception. Then the VPs and above demand a permanent exception for themselves, so another rule is added. HR then hands over the name of someone they suspect is up to no good. So you write a rule to alert them when that individual enters and leaves, which they ignore after a while because the alert keeps pinging them over and over and over.
Don’t worry, I’m getting a bit bored with the analogy too. The point is that no number of rules – no matter how sophisticated and attentively updated – will protect an organization from insider threats. What the office really needs is a guard who knows every person in the building personally. A guard that can recognize when someone is acting strangely, even if they’re technically acting normally. A guard whose subconscious can catch a slew of minor things and correlate them to reveal a big red flag. That “something’s off” feeling we all occasionally get without a single “smoking gun” to back it up.
Announcing OpenText Core Threat Detection and Response
OpenText Core Threat Detection and Response, coming May 2025, is built to do what legacy security tools can’t—it learns from behavior, not just rules. Using AI-driven behavioral analytics, it detects insider threats, credential misuse, and anomalies in real-time, making security smarter, more efficient, and more effective.
Unlike standalone products that force teams to rip and replace existing tools, OpenText Core Threat Detection and Response is built as an Open XDR solution, augmenting security infrastructure instead of competing with it. It integrates seamlessly into your environment, working alongside Microsoft Defender, Entra ID, and other security investments to provide deeper insights without adding complexity. Initially, we focused the seamless integration on Microsoft’s ecosystem, but future releases will expand to support additional security platforms.
Why traditional security falls short
Most security solutions operate like an overzealous alarm system – triggered by every small deviation from the rules. This can overwhelm security teams with false positives (insert an analogy about people living in cities ignoring car alarms that ages me). OpenText Core Threat Detection and Response, on the other hand, acts like an experienced investigator, correlating multiple behaviors and identifying real threats, while filtering out the noise. It’s a boon to CISOs currently tackling overloaded SOC teams and talent shortages.
Here’s how it changes the game:
Adaptive threat detection: Instead of static rules, our AI continuously learns from your environment. It detects anomalies in real-time—like an employee accessing sensitive files at odd hours when they never have before. It doesn’t just flag an unusual login. It sees the full picture—who logged in, where, what they accessed, and whether that matches their past behavior.
Fewer, smarter alerts: Instead of drowning SOC teams in false alarms, we deliver precise, context-rich alerts that highlight real risks, helping teams focus on what matters most. And by context-rich, we mean the AI explains itself in a clear manner as to why it has raised the alert. It gives SOC teams the ability to prioritize and determine the best course of action, if it’s not already automated based on the threat.
Seamless integration: Initially built for deep integration with Microsoft Defender and Entra ID, our roadmap includes expanding these seamless connections to more security ecosystems. This will mean more organizations can leverage Core Threat Detection and Response without disrupting their existing investments.
Stronger security, smarter investments
We know security budgets aren’t unlimited. That’s why OpenText Core Threat Detection and Response isn’t designed to replace your existing security stack – it enhances it. Think of it like upgrading from a dashboard full of warning lights to an advanced driver -assistance system that predicts and prevents accidents before they happen.
By adding behavioral analytics and anomaly detection on top of existing security investments, organizations get more value out of the tools they already use – without the complexity of managing yet another siloed solution (no swivel chair!). Yes, costs will increase slightly, but the return on investment is exponentially greater.
What’s next?
Early adopters are already testing OpenText Core Threat Detection and Response, helping refine and optimize its capabilities before launch. By partnering with OpenText, these organizations are shaping the future of insider threat defense – and you can too. If you’re ready to take a smarter approach to security, we’d love to hear from you.
Become an early adopter!
Gain early access to features and capabilities
Influence our Cybersecurity roadmap
Participants may be eligible for 90 days free access
As I step into my second week as Chief Product Officer, I’m thrilled to see the incredible innovation driving Cloud Editions 25.1. This launch reflects our commitment to helping you drive efficiency, strengthen security, and accelerate growth.
2025 marks a turning point in shaping the future of business. At the core of this transformation lies information management, a driving force that empowers organizations to unlock the full potential of their talent and data. Our mission is to equip professionals across all disciplines – knowledge workers, cybersecurity specialists, supply chain experts, developers, and IT leaders – with the solutions and services they need to thrive in today’s fast-changing digital landscape.
With Titanium X, OpenText sets a new benchmark in SaaS innovation, offering an expansive portfolio of solutions that address critical business needs such as content management, service management, threat detection, identity management, observability, and supply chain optimization. By uniting simplicity, intelligence, and security, these innovations empower organizations to confidently navigate the multifaceted challenges of today’s digital landscape.
The latest Cloud Editions (CE) 25.1, OpenText continues to lead through the seamless integration of cloud, security, and AI technologies. These advancements are not simply responses to change – they are defining it. By forming the foundation for sustainable growth, these innovations empower organizations to not only future-proof operations but drive innovation with absolute certainty.
For CIOs, business leaders, and IT professionals, the mandate for 2025 is clear: embrace information management as the catalyst for transformation. Now is the time to harness the power of data to unlock potential and drive meaningful progress. Only then can you truly start to reimagine your information for sustainable business growth with longevity.
Following today’s announcement, let’s explore how OpenText is reimagining information management and spearheading cutting-edge innovation:
New innovations in Business Cloud
Secure access to knowledge is essential for staying ahead of the competition. OpenText empowers engineers, IT professionals, and teams with integrated, secure technologies that streamline operations and enhance efficiency to enable greater success in an increasingly complex digital world.
OpenText™ Content Cloud
In this release, we have launched new bundle offerings for our fast-deploying cloud content management solution, OpenText™ Core Content Management. These updates further support businesses battling with fragmented and inefficient access to siloed content and simplifies cloud adoption and the ability to leverage generative-AI. By doing so, we equip decision-makers with the right tools to address the persistent challenges of disconnected information retrieval and onerous searchability, reducing the limitations posed by outdated legacy systems. The result? Unlocked operational efficiencies and improved workplace productivity.
Improvements to OpenText Core Content Management include:
The integration of OpenText™ Content Aviator: Now available to all customers out-of-the-box and at no additional cost, in an easy to deploy express bundle. OpenText Content Aviator empowers employees to utilize intelligent chat-based conversational search, content discovery, summarization, and translation at the click of a button, boosting knowledge worker productivity by enabling customers to quickly find and understand context across a broader ecosystem of applications.
A new premium bundle that combines AI-powered SaaS content management with additional capabilities, including digital capture and signature, to enable customers to manage the full lifecycle of their content while reaping the benefits of a flexible SaaS solution.
Preconfigured business scenarios: Providing sales, HR, product management, and other common cross-departmental functions with pre-built workspaces, templates, and folder structures to enable faster deployment and quicker return-on-investment.
The new bundle offerings, together with the expanded availability of OpenText Content Aviator, empowers organizations to accelerate departmental or enterprise-wide processes in the cloud, aligning with strategic digital transformation initiatives, empowering businesses to operate with agility, optimize productivity, and achieve long-term success in an increasingly complex digital landscape.
OpenText™ Cybersecurity Cloud
In Cybersecurity Enterprise, OpenText™ Core Identity Foundation, our next-generation identity and access management (IAM) SaaS platform, now gives IT directors and leadership within large-scale enterprises and regulated industries greater autonomy over identity and access controls designed to protect high-value data across the entire environment within a single platform.
By simplifying and automating fundamental identification processes, this release enables businesses to access the core collection of OpenText identity and access management capabilities under a single set of integrated microservices. By doing so, organizations can reduce security and compliance costs while ensuring adherence to government, cyber insurance, and internal standards. Additionally, the platform’s SaaS delivery model boosts operational efficiency and guarantees zero-trust security to meet the dynamic needs of modern enterprises.
OpenText™ Experience Cloud
In this release, organizations managing extensive digital asset collections or implementing enterprise-wide digital asset management (DAM) systems now have a powerful tool to unlock the full value of their rich media libraries. Powerful new search is provided by integrating OpenText™ Digital Asset Management (DAM) natively with OpenText™ Knowledge Discovery (IDOL). The new search adopts both advanced retrieval augmented generation (RAG) and AI-powered search to transform how users access and utilize assets.
By marrying these two solutions together, enterprises struggling with inefficient asset discovery, inconsistent metadata tagging across teams, and unnecessary duplication of content creation or procurement, can take advantage of the tool’s natural language search capabilities, powered by secure and private AI, to quickly locate the right assets – even in large libraries where metadata may be incomplete or inconsistent.
With reduced time spent searching, lowered storage costs for redundant assets, and enabled cross-departmental collaboration in content creation, this innovation empowers organizations to scale their digital asset management usage while ensuring iron clad security through a private AI service, eradicating the risk of exposing sensitive assets (unlike a public cloud environment).
OpenText™ IT Operations Cloud
To further increase IT visibility for better incident response and faster mean-time-to-repair (MTTR), we have bolstered the discovery capabilities in our vendor-neutral configuration management solution, deployable as SaaS, on-premises, or in the cloud.
Advanced Network Discovery for OpenText™ Universal Discovery and CMDB delivers deep, comprehensive visibility into how physical, virtual, and software-defined networking assets are configured. Now IT service management, operations, and network management teams can fully understand how network devices and their configurations support business service delivery – an area typically lacking detailed information from most CMDB discovery methods. The result? Faster MTTR and minimized service interruptions from networking changes.
CE 25.1 also introduces better visibility into operational technology (OT) and internet of things (IoT) devices by importing configuration data directly from Microsoft® Azure Defender. This ability gives enterprises extended insights into OT/IoT devices without requiring additional discovery tools or compromising OT/IoT security airgaps by deploying probes.
By increasing IT visibility across both networks and OT/IoT devices, OpenText Universal Discovery and CMDB further becomes a single source of configuration truth that IT, networking, and OT teams can use to troubleshoot faster, improve change success, and increase service delivery reliability.
New innovations in Business Technology
Moving to the cloud means connected data is key. OpenText provides robust, flexible data platforms deployable in private clouds, public clouds, and via APIs, delivering enterprise-grade capabilities wherever you need them.
OpenText™ DevOps Cloud
To support the developer community, innovations to TruClient 2.0, part of the OpenText™ performance engineering suite of solutions, further elevates performance testing by delivering an intuitive, scriptless tool that meets the needs of testers at all experience levels. Designed to simulate real user behavior and provide robust client-side metrics, TruClient 2.0 puts flexibility, control, and security at the center of the performance testing process.
Most notably, this release allows browser decoupling, which empowers users to independently manage browser versions, enhancing security and eliminating the need for frequent updates or patches. The addition of Linux® support expands deployment options, while reduced resource requirements streamline operations with a lighter testing footprint. As a result, TruClient 2.0 continues to be a valuable tool for testers with the need to perform efficient, secure, and flexible performance testing for optimized testing process for a seamless experience and greater control over testing environments – a strategic move to future-proof performance engineering.
Looking ahead
With CE 25.1, OpenText is redefining the possibilities of Business AI, Cloud, and Technology. By delivering integrated solutions that simplify complexity, enhance security, and enable scalability, we, at OpenText, continue to proudly empower organizations to thrive in an era of rapid and revolutionary technological change, giving business access to the tools needed to unlock the full potential of their information management.
Looking for more?
For more on all the CE 25.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximize your AI, cloud, and security journey.
2025 predictions and trends
Learn about the innovations that promise to change the way you work in 2025
Welcome to the era of cloud dominance, where businesses are increasingly leveraging cloud solutions to innovate, streamline operations, and stay ahead of the curve. But while the cloud offers game-changing opportunities, not all cloud solutions are created equal. One particular model has been winning the hearts of IT professionals globally—the private cloud. And when you combine private cloud with the industry-leading features of OpenText™, you get a powerhouse solution for data management, security, and business transformation.
Curious about why the private cloud might be the key to unlocking your organization’s potential? Stick around as we break down the advantages, value, and ROI of private cloud.
What is a private cloud?
First, some basics. A private cloud provides a dedicated, single-tenant environment, giving companies full control over their data, infrastructure, and resources. Unlike public clouds, where services are shared among multiple tenants, private clouds are designed for exclusive use by a single organization.
Private clouds offer the perfect mix of cloud benefits—agility, scalability, and cost savings—without compromising data privacy or security. These environments are often the go-to choice for industries like healthcare, finance, and government, where sensitive data protection is paramount.
Why private cloud is the right choice
With so many cloud deployment models out there, why should IT professionals and enterprises favor private clouds? Here’s why a private cloud could be your ticket to success:
1. Unmatched security and data privacy
No one wants to deal with a data breach, and private clouds minimize that risk. With dedicated infrastructure, companies have greater control over who can access their data and how it’s stored. Unlike public cloud solutions, the private cloud provides robust safeguards for sensitive information, which is why compliance-heavy industries like healthcare and banking rely on it.
2. Total customization
Every organization has unique needs. A private cloud offers full customization of the software stack, applications, and security protocols. Whether you’re integrating with CRM tools, ERP systems, or proprietary platforms, private clouds adapt to meet your specific requirements.
3. Scalability on your terms
While scalability is often associated with public cloud environments, private clouds deliver the same flexibility—just with an added benefit of control. Scale up or down based on your business needs without worrying about sharing resources with another organization.
4. Better performance
Public cloud performance can be unpredictable due to resource-sharing and congestion. Private clouds eliminate this issue, ensuring consistent, high-speed performance. Mission-critical workloads will never compete for resources with other tenants in a private environment.
5. Long-term cost optimization
While private clouds may have a higher initial deployment cost, they often deliver better ROI over time. With reduced security risks, fewer operational disruptions, and tailored infrastructure, IT professionals can optimize budget allocation and avoid overspending.
With OpenText’s regular updates and upgrades, businesses never fall behind the curve. Access to cutting-edge tools empowers organizations to innovate continuously and remain competitive.
OpenText Private Cloud
Private cloud solutions like OpenText Private Cloud combine the benefits of dynamic cloud functionality with the robust security required by modern enterprises. From accelerating data management processes to optimizing budgets, OpenText Private Cloud offers a full stack of tools for IT professionals ready to seize the moment.
Looking to take the next step in your digital transformation? Explore the power of OpenText Private Cloud and start experiencing the benefits of smarter, more secure cloud solutions.
Over the last few decades OpenText has been the leader in information management software. Along the way we’ve acquired many companies and brands that have expanded our mission and purpose to accelerate how information management can elevate us all to be our best.
Over time, our product names have become more varied and less reflective of our advancements in cloud, security, and AI as the next innovation frontiers of information management.
Today we’re announcing a significant milestone in simplicity with the rebranding of our software product names. This isn’t just a cosmetic change; it’s a strategic, customer-centric evolution designed to reflect the innovation at the heart of our solutions.
Why rebrand?
With an expansive portfolio, our existing product nomenclature missed the opportunity to convey how our products work together to fit customer needs. Rebranding offers us the opportunity to:
Improve clarity: Clear, intuitive, descriptive product names help customers and partners quickly understand what each solution offers.
Strengthen consistency: Similar naming architectures across our product portfolio reinforces the value that the OpenText brand delivers.
Enhance understanding: Deliberate sub-brands (Core, Aviator, Thrust) that align to advancements in SaaS, AI, and APIs across our business units and products help our customers easily associate and understand the value they receive from our products.
The rebranding process
Rebranding doesn’t happen overnight and isn’t something to take lightly. We went through a thoughtful and collaborative process to ensure the new product names reflect not only their purpose but also our broader mission and values. Here’s a glimpse into how we approached it:
Customer-centered insight: We gathered feedback from customers to understand how they perceive our products and what naming conventions would make their experience clearer.
Internal collaboration: Our teams across product development, marketing, and sales worked together to create names that resonate internally and externally.
Testing and validation: We tested various naming options with key stakeholders and refined them based on input to ensure alignment with market expectations.
What’s changing?
While the core functionality and support of our products remain the same, the new names are designed to make it easier to identify the right solutions for you. Each name has been carefully crafted to highlight the product’s primary function and the value it delivers.
For example:
Extended ECM will now be called OpenText™ Content Management, emphasizing enhanced efficiency and operational excellence.
Service Management Automation X (SMAX)becomes OpenText™ Service Management, aligning it with IT service management (ITSM) markets.
This consistent naming convention ties our offerings together under a unified framework, making it easier for customers to navigate our product ecosystem.
What does this mean for you?
For our existing customers, the transition will be seamless. There will be no disruption to your services or the way you use our products. What you will notice are the new names appearing on our website, in our documentation, and marketing materials, and within the product user interfaces. Our support portals and communities are being refreshed with the new names as well. Please know our team is ready to assist with any questions during this transition. For new customers, understanding our portfolio and how our products work together will be easy.
Looking ahead
This rebranding effort is more than a name change; it’s a commitment to clarity, consistency, and continuous improvement. As we move forward, we remain dedicated to delivering innovative solutions that meet your evolving needs.
Thank you for being part of our journey. We’re excited about this new chapter and look forward to continuing to serve you with even greater focus and purpose.
For more details and a list of products being renamed, visit our webpage.
It’s a new year, offering fresh opportunities, but for business leaders, the challenges of rising customer expectations, outdated systems, and unpredictable shifts show no signs of slowing down.
IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (doc # US51812124, December 2024)
OpenText was previously named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment (doc # US51265723, July 2024).
We believe these recognitions reflect an ongoing commitment to innovation, customer-centric design and industry expertise, enabling businesses to build deeper connections, drive efficiencies and scale their digital transformation efforts. With its next-generation capabilities, OpenText Experience Cloud is built for modern CX leaders to meet the evolving needs of the digital-first world.
OpenText innovates in customer communications management (CCM)
OpenTextTM Communications (Exstream) was recognized for its broad capability set, integrated AI and ability to handle high-volume customer communications. Strengths include the dynamic preview capabilities of OpenText Experience Aviator, cloud-based composition engine, design tool that drives brand consistency, seamless integration of a customer data tool and a vast partner network.
The IDC MarketScape for Automated Document Generation for CCM noted “The persona-driven design environment ensures consistent branding in the templates and communications. OpenText seamlessly integrates with adjacent modules for personalized journeys and interactive customer engagement.”
Get the IDC MarketScape for Automated Document Generation for CCM
See why OpenText was recognized in the in the evolving customer communications landscape.
OpenText is proud to have been named a Leader in the 2024 IDC MarketScape for Digital Fax. Building off decades of innovation in digital fax, OpenText continues to blaze a trail of innovation when it comes to cloud fax, interoperability, and reliability. A significant partner ecosystem boosts go-to-market efforts and enables OpenText to offer fax any way customers want it.
Building on strengths in intelligent digital asset management
With decades of experience in DAM, OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment. According to the report, “OpenText excels at handling strategic transformations, multinational operations, intricate use cases, legacy system integrations, specific hosting requirements, and highly regulated environments. OpenText also supports rich media and document workflows.” Read the excerpt.
Get the excerpt
Download your excerpt copy of the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment.
We believe OpenText Experience Cloud brings unmatched expertise across customer communications, digital fax, and digital asset management. No matter your organization’s size or industry, OpenText is ready to help you transform your technology and elevate your digital experience. See why leading brands choose OpenText.
Could software delivery BE any more complex? While the much-loved character Chandler of the TV series Friends didn’t quite use one of his famous “…be any more…?” questions about software security, development and security professionals all strive to improve the security in the software we create and deliver. Join us for a DevSecOps “Friends-style” webinar series where we explore the ins and outs of DevSecOps. We’ll dive deep into key topics, from platform engineering to the role of AI, all while navigating the intricacies of modern software development (and maybe sharing a coffee or two at the digital “Central Perk” along the way). No matter your DevSecOps experience level, you’ll pick up valuable insights and leave each session feeling like you’ve just hung out with your favorite friends…who also happen to share your passion for application security.
Register for one of our upcoming webinars below or tune in to the on-demand webinars to watch previous “episodes”. You don’t want to miss these,sograb a coffee and come hang with your DevSecOps friends!
Figure 1: (cue theme song) We’ll be there for you…in this 4-part DevSecOps webinar series
Grab some coffee with friends at Central Perk—only this time, we’re serving up tips for creating scalable, self-service platforms that developers love even more than Ross loves dinosaurs. We’ll explore how platform engineering sets the stage for a secure AND enjoyable development experience. Just like Monica keeps her apartment spotless (most of the time), platform engineers create a clean, efficient environment where developers can thrive. We’ll discuss how platform engineering streamlines DevSecOps practices, enabling faster deployments, improved collaboration, and enhanced security, all while boosting developer happiness and productivity.
Watch the on-demand to discover how to transform your organization with a platform that’s both powerful and developer-friendly so, like Monica, you can get ship done.
Could DevSecOps be any more essential for regulated industries? Navigating the complexities of regulated industries requires a careful balance between innovation and adherence to strict governance and compliance requirements. Similar to Monica’s need for cleanliness, regulatory frameworks like GDPR, HIPAA, and SOX demand meticulous attention to detail—so how can teams balance speed, security, and compliance? DevSecOps provides the framework to achieve this balance, enabling organizations to integrate security and compliance seamlessly into their development pipelines without sacrificing their ability to “pivot”.
Watch the on-demand and “perk” up your governance—ensure your processes are secure, efficient, audit-ready, and as smooth as Pheobe’s Smelly Cat serenade.
When it comes to DevSecOps, automation is always there for you—just like Chandler’s recliner is always there for him. In the world of “we need it yesterday”, manual processes can no longer keep up with the demands for rapid, secure software delivery. Automation in DevSecOps is the key to bridging the gap between speed and security, ensuring vulnerabilities are identified and mitigated at every stage of the development lifecycle. Fewer manual processes can free up your teams to focus on innovation—so instead of questioning if they were on a “break”, everyone will know they were actually on a sprint.
Register faster than Ross on rollerblades—you don’t want to miss this webinar. You’ll leave with actionable insights on how automation takes the heavy lifting off your team’s shoulders and makes workflows faster, safer, and smarter.
Managing risk is a critical priority for every business and, like Ross’s leather pants, if you don’t handle it right, things might not turn out well. DevSecOps aligns development, security, and operations teams to proactively identify, manage, and mitigate risks across the entire software development lifecycle. Businesses need to be agile, which means development teams need to “pivot” at a moment’s notice without compromising security. While Pheobe’s songs are always full of surprises, your software delivery shouldn’t be—organizations need to make sure they manage risk without losing speed or creativity.
Tune in for insights on how to build a security-first culture that supports innovation, risk reduction, and continued business growth. Ross had the right idea with “Unagi” (not the name because it’s freshwater eel)—a state of total awareness and constant preparedness. So go ahead, punch risk in the face and register today!
Register for the lot of them
You may hear the odd sarcastic comment here and there, but unlike Chandler, we are great at advice, so sign up for the whole DevSecOps webinar series with one convenient registration!
2025 promises to be a year of great innovation. Regardless of what industry you’re in or what your function is, innovation is coming (or is already here) with the potential to change the way you work for the better. From AI and digital twins to sustainable tech and virtual reality, this year we’ll see advancements to help you drive your business forward. Read these blogs and get ready for 2025!
2025 predictions and trends
Learn about the innovations that promise to change the way you work in 2025
25% of enterprises plan strategic investments in content services platforms, with a further 33% planning minor investments.
A leader in content services
We are pleased to announce that OpenText™ Documentum™ Content Management (CM) has once again been named a Leader in Omdia Universe: Content Services Platform Solutions, 2024-25 Vendor Assessment. The report provides business and IT executives with a comprehensive evaluation of the content services market, offering valuable insights into how organizations can leverage content services solutions to accelerate digital transformation.
OpenText Documentum Content Management has once again been named a Leader in the Omdia Universe! The report offers valuable insights into how organizations can leverage content services solutions to accelerate digital transformation.
This recognition underscores OpenText’s continued leadership in delivering advanced content services platforms. OpenText Documentum CM, a cloud-native enterprise document management platform, remains the trusted solution for regulated organizations seeking a scalable, secure, and compliant single source of truth for their high-volume content.
Why OpenText?
Omdia’s report emphasizes OpenText’s strengths across all categories, particularly for content services platforms, content analytics, security and compliance and governance, underscoring OpenText Documentum CM’s advanced capabilities and solution depth. OpenText Documentum CM was specifically recognized for its ability to:
Deliver responsive content experiences to users, which is becoming increasingly important in today’s digital world. Documentum cloud-based solutions were noted for their flexibility and scalability, providing customers with the ability to easily manage and store large volumes of content.
Help customers modernize and extend their solutions securely both in the cloud and on-premise using the native GenAI capabilities from OpenText’s AI content management solutions
Provide tools and engines for designing, executing, and managing manual and automated business processes, bringing the power of OpenText Documentum CM to every user who needs it
Take the guesswork out of content management solution with industry-specific solutions in many vertical industries including energy (oil & gas and utilities), life sciences, and healthcare
Offer the business users secure access to content directly within applications like SAP, Salesforce, and Microsoft
Provide comprehensive lifecycle management including archive through native integration with OpenText™ Information Archive
Perform simple and advanced searches supported with a variety of techniques and methods as well as federated search across multiple OpenText Documentum CM repositories and other connected content sources simultaneously
“Being named a Leader in the Omdia Universe for Content Services affirms our commitment to providing robust document management solutions that meet the evolving demands of modern enterprises,” said Micah Byrd, Sr. Director Product Management, OpenText. “OpenText Documentum Content Management empowers organizations to manage content securely, streamline workflows, and enhance compliance—all while using AI-driven insights to elevate knowledge worker productivity.”
According to the report, OpenText Documentum CM is recommended for organizations that require seamless integration with enterprise applications like Microsoft 365, SAP, and Salesforce. Offering advanced capabilities for secure content storage, lifecycle management, and generative AI features, such as document summarization, enable businesses to gain insights quickly and improve decision-making processes.
Download a complimentary copy of the Omdia Universe: Content Services Platform Solutions, 2024-25 Vendor Assessment for further insights on why OpenText Documentum CM is shortlisted for buyers considering content services solutions.
OpenText Documentum Content Management is a foundational offering within the OpenText™ Content Cloud: a suite of AI-ready enterprise content management solutions, from capture and automation to governance and archiving, that helps organizations use intelligent content to reimagine knowledge.
The most wonderful time of the year is upon us, but for banks and financial institutions, the pressure to deliver secure, innovative digital services is a year-round responsibility. As customers demand faster, more seamless banking experiences, the need to “sleigh” the competition with reliable, secure software delivery is crucial.
Just like Santa’s workshop, the software development lifecycle at banks is a bustling hub of activity. Developers are coding away, engineers are testing and monitoring systems, and security teams are vigilantly watching for any threats or vulnerabilities. However, unlike Santa’s elves who work in perfect harmony, banks often struggle to align these different functions and keep security as an integral part of every step.
DevSecOps: The gift that keeps on giving
That’s where DevSecOps comes in to save the day—and your customers’ data—like a modern-day St. Nicholas with secure software delivery. DevSecOps integrates security seamlessly within the software development and delivery process. It’s a continuous cycle of planning, coding, building, testing, releasing, deploying, operating, and monitoring—each phase fortified by robust security measures.
Just as Santa makes a list and checks it twice, DevSecOps teams are proactively identifying risks and addressing vulnerabilities. Through the power of AI and automation, DevSecOps platforms can scan code, run comprehensive tests, and monitor systems in real-time, providing x-ray vision into potential issues.
No more uncertainty about whether your new mobile banking app or cardless ATM functionality will be secure enough to withstand the coming year’s cyber threats. DevSecOps gives you the confidence to rapidly innovate and deliver new services, without compromising on safety and compliance. It’s the perfect present for any bank looking to future-proof its software delivery.
How to avoid the lump of coal
Of course, like hanging stockings and trimming the tree, implementing DevSecOps isn’t always a simple task. Banks often face challenges like integrating with legacy systems, maintaining regulatory compliance, and fostering a security-conscious culture within development teams. But with the right platform and partners, these obstacles can be overcome and you can achieve secure software delivery.
With this suite of solutions, banks can automate mundane tasks, accelerate software delivery, and proactively address vulnerabilities. AI-powered dashboards provide real-time visibility (it is believed Santa uses this for his naughty and nice list), helping teams quickly identify and fix issues. And the platform seamlessly integrates with existing systems to modernize the software delivery lifecycle, without disrupting core banking operations.
Spread the joy of security
So as you’re hanging the stockings by the chimney with care this holiday season, consider how DevSecOps can bring joy to your banking software delivery process. No more rummaging through a sack of security concerns or worrying whether new releases will end up on the naughty list. DevSecOps is the gift that keeps on giving—reliable, secure software that delights customers and keeps cyber threats at bay.
OpenText eDiscovery and Legal Solutions empowers legal teams to thrive in today’s data-driven world—handling any type of data, at any speed, from anywhere. The result? Faster, smarter decisions in litigation and investigations. And don’t just take our word for it.
OpenText™ is proud to be named a Leader and Outperformer in the latest GigaOm Radar Report for E-Discovery. This recognition underscores OpenText’s position as one of the top vendors in the eDiscovery market. GigaOm’s evaluation serves as an invaluable resource for legal departments and law firms looking to navigate the eDiscovery landscape and select the right technology.
OpenText a leader in e-discovery
OpenText is proud to be named a Leader and Outperformer in the latest GigaOm Radar Report for E-Discovery. This recognition underscores OpenText’s position as one of the top vendors in the eDiscovery market.
Digital transformation in the legal sector is moving at lightning speed and keeping pace is no longer enough. Lawyers need automation and analytics to identify key facts faster, spot patterns that would be missed manually, and streamline operations and workflows.
Legal teams are under increasing pressure to deliver timely and defensible responses to litigation and regulatory demands. To do this effectively, they need robust eDiscovery tools that can scale quickly and simplify complex workflows, all while reducing costs. These tools are needed to ensure that legal teams can accurately and expeditiously assess the merits of cases, support investigations, and respond to litigation discovery and other production demands in a timely manner.
In today’s legal technology market, eDiscovery solutions are far from a one-size-fits-all solution. They can deliver a very wide range of features that are purposefully built to address specific key stages of the Electronic Discovery Model (EDRM) yet are ill-equipped to perform other tasks. As the report explains, some solutions provide end-to-end capabilities, while others stick to either the initial stages (identification, preservation, collection, and processing) or the later stages of the model (review, analysis, production, and presentation). How do decision-makers make an informed investment decision? The GigaOm Radar is one way to better navigate the market and select the right tools for their needs.
GigaOm Radar overview
It assessed how well e-discovery solutions were designed to serve specific target markets (SMB, larger enterprise, and law firms) and deployment models. Other decision criteria included, among other things, a review of key features and provided a snapshot of the technical capabilities of available solutions, defined the perimeter of the relevant market space, and gauged the potential impact on the business.
Let’s take a deeper dive into what the report had to say about OpenText.
OpenText is a Leader in e-Discovery
As illustrated in the chart below, GigaOm evaluated 19 of the top e-discovery solutions based on capabilities, non-functional requirements, and other key criteria. The report recognized OpenText as having one of the most comprehensive eDiscovery solutions on the market, outperforming Relativity, Nuix, Reveal, and other software vendors evaluated. It earned its Outperformer status due to its high rate of delivery last year, high release cadence, and a strong roadmap for the coming year. GigaOm also recognized OpenText as one of the most flexible vendors in terms of deployment options (off-cloud, private cloud, public cloud (SaaS), and hybrid) and for its broad coverage of nearly the entire EDRM.
GigaOm Radar for E-Discovery
Why OpenText should be on your eDiscovery shortlist
Analysis, review and automation
OpenText’s eDiscovery solutions have a long history of incorporating advanced analytics and machine learning to dramatically improve review efficiency and lower costs. According to GigaOm, OpenText earned the highest possible score (5/5) in analysis and review, largely due to its robust Technology Assisted Review (TAR) protocols and visualization tools to show associations within data for deep insight. It also stood out (5/5) for its powerful search capabilities including unsupervised machine learning and entity detection tools that identify and categorize the names of people, places, and organizations. Plus, OpenText Smart Redaction technology received top marks for applying redactions across documents, against native audio-visual files and for automated redaction of PII.
Legal tech with generative AI: supercharge your data
OpenText eDiscovery Aviator supercharges generative AI to put your data to work for you. With our OpenText eDiscovery Aviator, legal teams can quickly unlock insights and make smarter decisions, regardless of data volume, source, or format – and harness the power of data with an all-in-one solution for AI-driven insights, productivity, and risk management. GigaOm notes that OpenText provides “automatic identification and AI-generated summarization of key documents, AI-generated natural language summaries of concept cluster labels for intuitive contextual insight, and generative AI review powered by (LLMs).”
Beyond litigation: governance, compliance and more
OpenText’s leadership in data governance, regulatory compliance, and enterprise-scale solutions sets it apart in the evolving eDiscovery landscape. The GigaOm report highlights OpenText’s ability to support specific use cases including “data privacy and subject rights requests to meet regulations such as GDPR and CCPA; data breach analysis and reporting to help assess the impact of a data breach and comply with breach notification rules; and investigations that aim to quickly gain insights into the data in order to deliver the facts for internal, external, and regulatory investigations in a timely fashion.” Often these activities are aligned with broader initiatives to address content sprawl, content risk, and disposition of content. As acknowledged in the report, “[u]nlike most of its competitors, OpenText also provides information governance solutions through its content management portfolio.”
Conclusion
The legal industry is on the cusp of a massive digital transformation. eDiscovery tools that leverage AI, automation, and advanced analytics are no longer just “nice-to-haves”—they’re essential to staying competitive and improving case outcomes. Speed to insight is the new normal, and managing risk proactively is now a must. Legal teams that embrace these tools with confidence will not only keep up with the evolving landscape but also set the pace for others to follow. OpenText delivers the tools needed to make that leap—from eDiscovery to AI-driven insights, automation, and beyond.
Gain valuable insights into the eDiscovery market landscape by downloading the GigaOm eDiscovery Radar report, which offers a comprehensive analysis of available solutions, their capabilities, comparative strengths, and potential challenges.
Take the next step. Partner with OpenText for your eDiscovery needs and experience exceptional outcomes powered by our comprehensive eDiscovery software and advanced Legal AI tools.
Welcome to the future. The happenings at OpenText World 2024 this week make it clear that we’re not just on the brink of a new era; we’re already living in it. The event has been a whirlwind of innovations, showcasing groundbreaking advancements in AI and information management in unprecedented ways. Whether you’re a long-time enthusiast of OpenText or just dipping your toe into the world of enterprise IT, there’s something for everyone.
Five takeaways from OpenText World 2024
1. Information management elevates human potential Information is at the heart of unlocking human potential. Organizations have two invaluable assets: talent and data. OpenText is dedicated to enhancing both by integrating AI to create smarter, more connected, and more efficient work environments. 2. AI agents revolutionize knowledge workers OpenText announced the deployment of 15 Aviators and 100+ AI agents designed to boost productivity through autonomous workflows. This multi-platform, multi-LLM AI strategy promises to drive innovation across industries. What’s the next frontier in AI innovation from OpenText? Agentic AI, which offers sophisticated reasoning for automating decision making and multi-step processes. 3. Multi-cloud solutions get more efficient with zero copy data OpenText has taken significant strides in making multi-cloud work environments more efficient with our zero-copy data approach. This innovation allows businesses to have integrated experiences across key business applications (e.g., ERP, CRM, Collaboration) on various cloud and on-prem infrastructures without having to move data. OpenText makes the multi-cloud work by ensuring a single source of truth across structured and unstructured data types (a document, a video, a voice recording, a commerce trade, an IT asset, a networking map, etc.). 4. AI data cloud builds better applications The introduction of OpenText™ Thrust API Services empowers developers to leverage secure data management and risk compliance-oriented APIs for building robust applications. These APIs helporganizations solve real business challenges by quickly capturing data and building an app to solve a practical business problems. Developers can explore more at developer.opentext.com. 5. Trusted, secure computing is a must In a world where cybersecurity attacks are increasingly sophisticated, OpenText is at the forefront with our threat detection and response solutions. By focusing on machine vs. machine threats, OpenText provides a holistic suite of cybersecurity tools to protect organizations from vulnerabilities.
The future is here with Titanium X
OpenText is ready to engage with businesses through our suite of SaaS solutions, including content management, service management, threat detection, identity management, observability, and supply chain management.
Top 5 innovations from OpenText World 2024 and Cloud Editions (CE) 24.4
OpenText is introducing several cutting-edge solutions at the event, setting new standards in information management: Content Aviator (CE 24.4): This revolutionary tool transforms how employees interact with content and data through an intuitive LLM-powered chat interface, enabling quick data access and summarization. DevOps Aviator (CE 24.4): A groundbreaking solution that leverages generative AI to automate video-to-manual test conversions, eliminating the need for coding. Corporate Help Desk (CE 24.4): A unified platform that consolidates IT, HR, and functional help desks for seamless business operations management. Observability and Universal Discovery (CE 24.4): These tools optimize cloud performance by enhancing IT discovery and observability across infrastructure, networks, and applications. Threat Detection & Response (Coming early next year in CE.25.1): Leading technology for insider threat detection and behavioral analytics, supporting an open XDR strategy. These innovations underscore our dedication to advancing information management and harnessing AI to unlock new possibilities.
Engage with OpenText today
Are you ready to transform your business with cutting-edge AI solutions? Explore OpenText’s suite of offerings and learn how they can help you elevate human potential within your organization. Discover what’s available in CE24.4. Join the conversation, stay informed, and be a part of the future of information management. OpenText invites you to engage with our community and explore the endless possibilities that lie ahead.
OpenText World 2024 is more than a showcase of innovations; it’s a testament to the power of information as the heartbeat of every organization. With AI and information management at the forefront, the future holds limitless potential for those ready to seize it.
As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions.
Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream – registration is still open.
I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world.
Following today’s announcement, let’s explore how we are reimagining information to lead the digital future:
New innovations in Business Cloud
Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape.
OpenText™ Cybersecurity Cloud
In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers.
By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients.
OpenText™ Experience Cloud
In this release, we have enhanced OpenText™ Experience Cloud – a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.
Innovations in CE 24.4, include:
OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems
OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) – whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.
OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences.
Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data – such as healthcare, finance, legal, and government – OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness.
OpenText™ IT Operations Cloud
To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth.
Let’s break it down:
OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance.
OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework.
OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications.
With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape.
Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value.
OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise.
For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets.
With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content.
OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences – completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity.
In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles.
New innovations in Business Technology
As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method.
OpenText™ Analytics
OpenText™ Information Intelligence – Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries – such as healthcare, financial services, and government – needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk.
Unstructured data – emails, documents, contracts, and more – often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage – it’s a necessity.
And finally,
I’m pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors.
OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows – such as grants, benefits, and permitting – ultimately enhancing service delivery and citizen engagement.
Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors.
Looking for more?
For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.
OpenText World 2024
Join us this November in Las Vegas for our premier user conference! Explore the benefits of information management, AI, cloud, security and more.
Hello to my fellow CIOs, IT professionals, business executives, and all technology enthusiasts out there. Today I’d like to invite you on an exploration of something that excites and motivates us here at OpenText—our ambitious goal of realizing $1 billion in cost savings over the next decade through the strategic use of our own products. It’s a vision we call “OpenText trusts OpenText,” and it’s revolutionizing how we operate while reinforcing our commitment to leveraging our technology to its fullest potential.
Introduction to the $1B journey
At OpenText, we aren’t just creators of cutting-edge software solutions; we are also proud users. With more than 60 OpenText products powering our operations currently, we’re on a path to transform our operational cost structure, improve efficiencies, and enhance our customers’ experience working with OpenText. The remarkable goal of saving $1 billion isn’t just about reducing costs; it’s about redefining how technology can drive business success.
Our strategy in action
Each step of this ambitious plan builds on five key areas where OpenText’s suite of products is already delivering substantial value:
Digital core We’re harnessing the power of OpenText™ Content Aviator on top of our instance of OpenText™ Content Management (Extended ECM) for employees to engage with more than 20 million business documents, optimizing corporate processes and information management. Our sales teams use these products to generate RFPs and our support reps offer faster and better technical support with them.
Renewals We use OpenText™ Process Automation and OpenText™ Content Management (Extended ECM) to build an application on top of our large data sets in renewals to manage $4 billion in revenue and more than five million contracts seamlessly. We are able to share data, keep information governed and secure, and easily build an application to solve a critical business need.
Idea to product To enhance the developer experience, we built our own platform using OpenText™ Core Software Delivery Platform for lifecycle management, OpenText™ Application Security (Fortify) for security checks, and OpenText™ Core Content Management to store our engineering and services documentation. Codenamed “Platform Thor,” the solution allowed us to go from 50 standalone tools to a single integrated toolset to manage an astounding 10 billion lines of code for 10,000 developers across engineering, professional services, and cloud operations.
The OpenText portfolio is delivering significant value across our enterprise. Our roadmap to achieving $1B in savings breaks down into several specific types (estimated as cumulative over ten years):
Cost avoidance (~$100M, 10%) – Proactively managing and eliminating expenses before they arise.
Employee productivity and efficiency improvements (~$240M, 25%) – Boosting productivity through advanced tools and streamlined processes.
Process improvements, automation, and AI (~$175M, 15%) – Automating redundant tasks and enhancing process efficiencies.
System, tool, and hardware rationalization (~$375M, 35%) – Optimizing our toolset and infrastructure.
Data center consolidation and cloud optimization (~$160M, 15%) – Reducing footprints and maximizing cloud capabilities.
Shared challenges, shared solutions
If you’re a CIO today, you’re likely dealing with challenges similar to mine—increasing vendor costs, software integration complexities, evolving cloud ecosystems, escalating demands for tech skills, and the relentless drive for operational efficiencies. Not to mention the multifaceted landscape of M&As, new technology, cloud vs. on-premises debates, data platforms, AI advancements, and cyber risks.
At OpenText, we leverage our own technology to craft exceptional experiences for both internal and external users. By using OpenText products, we’re not only delivering operational efficiencies across our organization but also refining our software ecosystem to offer world-class products to the market. We are, in essence, our own beta testers, a setup that provides invaluable insights and immediate feedback.
Key takeaways
Our path to $1 billion in cost savings is not just a financial endeavor, it’s also a testament to the power of leveraging our own technology. By using OpenText products, we’re unlocking efficiencies, enhancing productivity, and refining customer and employee experiences.
Allow me to outline the key takeaways:
ROI on tools and cost reduction Decommissioning legacy tools contributes significantly to savings, alongside automation and intelligence driving efficiencies.
Productivity and efficiency gains From improved developer outputs to reduced manual checks, we’re enhancing every part of our ecosystem.
Customer-centric improvements From self-service access to faster incident resolution, we’re committed to elevating the user experience.
Thank you for joining me on this exciting venture. Here’s to innovation, growth, efficiency, speed, and a shared commitment to excellence.
We’re saving big by using our own software—you can too!Watch this interview I did with Techstrong TV for more details. And read this white paper by OpenText CEO and CTO Mark J. Barrenechea that outlines the strategy for driving business success with technology.
Information is the heartbeat of every organization.
It flows through every process, every workflow, every innovation. It touches all roles and enables success at all levels of the organization. Without it, nothing would get done. It is the connective fabric that makes businesses, industries, and economies run.
But islands of disconnected data—are an impediment to progress. To overcome this, organizations need to unlock the expressive power of integrated and secure information management, at scale and in the cloud.
We need information, reimagined.
Join us for OpenText World 2024 on November 18-21 in Las Vegas (or virtually, for event highlights), where we will explore how organizations can unleash the power of their information to redefine business for a new era. OpenText is creating the future with our next-generation technologies. Our Business Clouds, Business AI, and Cybersecurity will be top focuses at the conference.
With over 150 sessions and speakers, attendees will learn from business leaders and world-class experts about how they are using technologies like AI to redefine their relationship with data, how to stay secure in an age of increasing cyber-attacks, and what’s needed to leverage next-generation cloud to elevate your business.
OpenText World has never been more important. You’ll hear about reimagined Knowledge Management, Customer Experience, Business Networks and Supply Chains, Digital Operations, Cybersecurity, and the Developer—all working across multi-cloud. You will also learn about our next-generation platform, Titanium X (or, Cloud Editions 25.2), with exciting breakthrough capabilities and more AI agents every 90 days.
Meet Our Speakers
We are bringing together industry experts and leaders from the world’s top companies to share how they are applying security, AI, and other breakthrough strategies to drive growth and accelerate innovation.
Venus Williams, legendary tennis champion, New York Times bestselling author, and serial entrepreneur will share her insights with us about everything from what drives her success, to the lessons she learned on and off the court, to how we can integrate our values into our business practices. I can’t wait for this conversation—it is going to be incredible!
In my keynote, I will discuss how OpenText, as a pioneer in information management, is building an exciting future for our customers with our next-generation Business Clouds, Business AI, and autonomous cloud platform. Our unique approach includes multi-cloud integration and unlocking the value of business data sets with GenAI. I will reveal the latest capabilities of our next-generation platform, Titanium X, and discuss cybersecurity. Most cyber-attacks start with human error, so it is time to let machines do the work to keep data safe.
I’ll also speak with Alok Daga, CIO Commercial & Corporate Banking at Bank of Montreal (BMO), about the bank’s incredible 18-year partnership with OpenText, and how BMO’s innovative approach to content management connects and streamlines diverse aspects of its business.
OpenText EVP & Chief Product Officer, Muhi S. Majzoub’s keynote will share the latest innovations in our Cloud Editions (CE) product launch as well as the roadmap for how we are building AI-driven, secure cloud services to help organizations reimagine information. He will also be joined by Shannon Bell, EVP, Chief Digital Officer at OpenText, to give an inside look at how OpenText is using its own technology to drive innovation, and Todd Cione, President, Worldwide Sales at OpenText, who will interview some of our amazing customers, including Bosch.
Let the Machines Do the Work
With information management reimagined, we can let the machines do the work and elevate human potential.
We have a once-in-a-generation chance to create the future—a future that is powered by information, cloud, and AI. We are going to see some truly amazing things in our lifetime.
I invite you to register now for what’s going to be a fantastic event that you won’t want to miss!
I look forward to reimagining information and building the future with you at OpenText World 2024!
AI has unlocked the next wave of productivity, and yet 72% of organizations still report that data management prevents them from scaling AI use cases. Don’t get left behind – join OpenText Content Cloud at OpenText World 2024 to explore all the latest advances in automation and AI that transform content into knowledge and power frictionless business processes.
Here are 5 quick tips for how to curate the perfect AI + content management-focused experience and unlock the biggest learnings and value from your OpenText World investment:
Skill up with pre-conference training for Content Cloud products, and then continue your learning with a new Training Track during the conference. Every OpenText World attendee gets one free certification exam onsite.
Kickstart your Content Cloud experience with our track keynote, Knowledge reimagined: Transform information chaos into knowledge with OpenText Content Cloud.Get insights on our product roadmap and see our latest AI innovations in action. Special guests will join us for a discussion on how to take AI strategies to the next level. Get excited, we’re going to make a special announcement about a new customer program you don’t want to miss!
Choose from dozens of Content Cloud breakouts based on your solution or industry focus. Topic areas include Document Management, Capture and IDP, Process Automation, Information Archiving, AI Content Management, and much more.
Visit Content Cloud in the Expo to meet with product experts, get in-depth demos, attend a turbo talk, or get hands-on with products yourself. Curious about your organization’s AI readiness? Be sure to ask our team about our free AI-readiness assessment!
Network with other technology leaders, because OpenText World is the place to build meaningful professional connections with Content Cloud experts and your peers.
And just in case that wasn’t enough, you definitely don’t want to miss a chance to get inspired by tennis legend Venus Williams.
See you in Vegas!
OpenText World 2024
Join us this November in Las Vegas for our premier user conference! Explore the benefits of information management, AI, cloud, security and more.
Greetings from Goose, a trusted partner for your AI journey. This AI-generated goose has been the champion of seven-star experiences, and over the last few months he’s focused in on the needs and wants of the next generation of developers.
You: How many lines of code do you think it takes to run a modern car or an airplane?
GOOSE: Probably more than 100 million lines of code.
You: Crazy, why so many?
GOOSE: Because we can. But more importantly, because autonomous driving and flying entail machine-led decisions that depend on many, many lines of code with logic.
You: For job security, as a developer, this is a good thing, right?
GOOSE: Honk! It is, and it isn’t. The fact that many companies are becoming software companies means there is going to be a tsunami of innovation. The increasing significance of software in so many industries means that we will reach labor and talent constraints for developing applications.
You: So what should we be thinking about?
GOOSE: First, embrace that software development and delivery is a lifecycle that has to be managed at scale to provide a solid foundation for developers. Your developers benefit from various tasks in the lifecycle being on a single platform for software development – planning, requirements gathering, design, coding, testing, development, deployment, maintenance.
You: But what happens when we don’t have enough resources to innovate?
GOOSE: You then need to embrace what generative AI can do for your software engineers with today’s tools. Find code blocks, suggest bug fixes, auto-generate test cases, auto-generate technical documentation, bring in opensource code, localize, etc.
You: What about security?
GOOSE: Honk again!! That’s an important part of elevating the developer experience. Code security, screening, and recovery must be implemented throughout the lifecycle.
You: Does all of this really make it a better experience for my developers?
GOOSE: When you let the machines do the work, you can 10x the productivity of your developers. The real unlock is taking away the mundane tasks, and letting your smart engineers focus on creative problem solving and innovation around the next thing.
Innovations in less than a minute: AI for DevOps
From DevSecOps to nextgen experience
Amongst developers, the notion of DevSecOps is not new. But with the boom of AI, there is a new conversation to be had. Can DevSecOps create new value for the company? Or is the real value to be gained in retaining top talent in software engineering by creating productive work environments?
Jobs are abundant and jobs are being made obsolete. The next generation of developer experience needs to look beyond current roles to future roles. Generative AI for DevOps can now find bugs, generate code patches, create test cases, and perform the tests; the human roles must also evolve from point tasks to software delivery. Strategy, planning, interoperability, and dependencies across applications and multiple data environments become the higher value tasks. When the tools assist with the basics, “developers” will graduate to “software engineers” and their needs will change. Lines of code become the job of the machine, and the humans focus on creative design, quality assurance, and resource management.
Next, the scenarios become more complex. When a single vehicle or aircrafts requires 100 million lines of code to operate, there are many points of potential failure. What use to be functional testing and performance testing of an application will graduate into a new category of quality assurance. • How do 10 to 20 different applications work seamlessly together to execute a task? • How do we run end-to-end testing down the assembly line to ensure it does? • How do we ensure code-security scanning is embedded throughout the process? • How do we test against functionality, performance and load, vulnerabilities and threats in the most optimal sequence and manner? • How must we evolve product management to incorporate software upgrades and releases? What should be automated and what should require human decisions?
When we let the machines do the work and the paradigm shift happens, understanding developer productivity is going to be key. Ask yourself and your engineering teams these questions: • How do we measure productivity today? • What should we measure to drive more creativity and innovation? • What does good look like beyond completion of the task? • What can be done by the machine vs. the human to improve that productivity? • What does developer experience at scale look like for us?
Learn more about how you can get started with OpenText™ ValueEdge™, OpenText™ Fortify™, and OpenText™ DevOps Aviator. These solutions enable businesses to reimagine the developer experience and embrace code security. The future of autonomous decisions and letting the machines do the work with AI for DevOps will shift the world of software lifecycle management. The profession of software engineering will continue to evolve at rapid pace. Don’t be left behind.
Greetings from Viper, trusted partner for your AI journey. This AI-generated hummingbird has been busy buzzing around in the clouds, figuring out how companies can best manage data and devices at the edge. Good thing there is more nectar to fuel her up, she’s going to need it!
You: What is IoT?
VIPER: Well, if IoT was an emoji or an expression, it would be: (1) a cloud with legs, (2) a tornado of devices, or (3) an air-tag tracking anything (keys, dog, purse, avocado). Which do you think it is?
You: LOL, I don’t know. What really is the “internet of things” nowadays?
VIPER: I think it’s the combo now. Five years ago, IoT was about smart devices (i.e., smart refrigerators, smart cars, smart light bulbs, etc.) where the power of computing and software was being embedded in everyday devices. Today, those things are collecting and sensing all types of information and data that can be more holistically managed to benefit a business.
You: What is the edge?
VIPER: When I buzz around, my flight paths are now really wide. What I mean is, the affordability of sensors, smart devices, and gateways is allowing for many things outside of the data center to be connected back to the cloud through the public internet.
You: Why does this matter?
VIPER: Technology is allowing us to advance from smart things to smart ecosystems. Think about smart cities, next-generation healthcare, intelligent manufacturing, autonomous driving. These all require some level of collecting, tracking, monitoring, and logic for decision making.
You: What does this mean for my business?
VIPER: It means that you can reimagine your business through the eyes of how an ecosystem powered by IoT platforms and services help you manage work differently and more effectively. Think about all the assets that your business owns, think about the movement of those assets, think about how sensors can provide insight, and now you can design your own smart company.
Innovations in less than a minute: AI and IoT
Autonomous decisions and workflows
The cost efficiency of technologies that are available today for tracking any “thing” has shifted the paradigm of IoT. From QR codes to RFID tags to Bluetooth devices, the ability to track and trace physical assets has become much easier. Therefore, any asset-intensive businesses or ones with high value assets (i.e., products, materials, equipment) have an opportunity to improve efficiency and effectiveness through technology.
Tracking and traceability is not that interesting on their own. But when software can help collate the information from the devices and marry that together with other sensory data to enable business decisions, the power of IoT goes to another level. From product authentication to precision supply chain management to risk mitigation, real-time information and insights through IoT platforms can bring business owners a new sense of relief and control.
Reimagine your IT environment map with IoT and redesign your knowledge flow:
Inputs
• Assets: high-value assets in your supply chain (i.e., expensive materials, finished products) • Devices: sensors throughout your work environment that collect monitoring data (e.g., temperature, light, color, proximity, etc.) • IT equipment: mobile devices used by your field workers
Knowledge flow design
• Track & authenticate: What needs to be tracked? What needs to be real-time? What information needs to be bi-directional? When and where does it need to be authenticated in the movement to avoid fraudulent activity, for quality control, or for damage-prevention? • Find & manage: How can real-time findability change the current workflow of people? What type of information needs to be proactively managed? What decisions should be automated versus being manual? Where can you remove potential human error? • Monitor & predict: What type of dashboards do various roles around the company require? What IT devices do your field workers need this on? How can predictive insights and analytics help you better manage business? Where can AI and IoT help to advance your employees?
Technology solution needs
• Tracking and tracing • Internet connectivity • APIs for data flow • Cloud data storage • Cloud data processing • Insights & intelligence by roles • Custom applications for next jobs
Learn more about how you can get started with OpenText™ Aviator IoT. This new solution helps businesses that want to reimagine work and embrace autonomous decisions. Let the machines do the work!
Greetings from ICE, trusted partner for your AI journey. This AI-generated Yeti has had a busy six months. He’s been around the globe to visit customers, helping them diagnose their first use cases to apply AI. Don’t let his blue fur and fuzzy demeanor throw you off; ICE knows the promise of AI. This trusted Yeti is helping young aviators out there earn their first wings.
You: I get AI for consumer, but are enterprises really applying AI?
ICE: [grunt] AI businesses experiment. Production ready no.
You: But really, what is generative AI being used for?
ICE: [rarr] Productivity businesses want. Notes meeting summarize. Research content people make faster. Code developer automate. Creativity employees unlock.
You: Does AI eliminate jobs or make the humans better?
ICE: Let the job machine do the job!!
You: But how?
Innovation in less than a minute: Elevate human potential with AI for business
Shift of the knowledge worker
The recent rise of AI for business has brought AI assistants everywhere. Over time, AI chat will likely become the preferred interface of knowledge workers. Simple searches are quickly evolving into prompt engineering and asking the right questions. One-directional information learning is fast turning into an unlimited world of “Ask me anything.” The shift is massive as we move from the world of automation to the world of AI.
What does this mean for the humans? If you were once the person who received the questions/requests that can now be answered by AI content assistants, this means you can focus on more complex cases and next-level needs. If you were once the person who asked the questions, you now need to have better judgement around what’s true versus what’s not, so you don’t inadvertently make wrong decisions. The tension grows–authenticity is quickly being replaced by surrealism as AI-enabled impersonator technologies get better.
When technology shifts the culture of knowledge, companies need to be ready for three things:
How to safely and securely meet the wide range of asks and interest for AI tools while maintaining governance
How to train up employees to utilize the tools such as AI content assistants effectively and evolve their process/roles/responsibilities
How to foster a positive environment for open knowledge sharing to unlock new ideas, new business value, and new potential heights
Learn more about how you can get started with OpenText™ Content Aviator and OpenText™ Aviator Search. These new solutions from OpenText help businesses that want to apply GenAI on top of existing documents, repositories, and workspaces. Embrace the notion of “nothing is wasted” and get more value from your IP today with OpenText.
Over the course of the last six months, much has shifted in the technology landscape, and much has advanced at OpenText. At our premiere information management conference OpenText World Europe 2024 this week, the attention is focused on new innovations that meet new customer needs.
Information management elevates human potential
There is no doubt that the AI revolution is here. For most businesses, AI has introduced a new mindset, a new way to think, a new appreciation for trust and data, and a new outlook on how to unleash human potential.
Throughout the conference–held in London today and moving to Munich then Paris this week–dozens of examples of how automation and AI acts as a force multiplier to empower people are being shared. In each of these instances, AI is not the destination, rather the promise of error-proof processing, and better creativity and efficiency are the ultimate goals. Letting “machines do the work” is finding new meaning:
Banking and financialinstitutions can use OpenText™ Aviator to reimagine their business support help desks. Help-desk employees can now find very specific, summarized answers from a deep repository of private, secured, semi-structured information in minutes instead of days.
Automotive and manufacturing companies can use OpenText Aviator to reimagine their business intelligence and process automation. Operations and engineering employees can now search across legal, procurement, patent, safety procedure, and contractual documents to accurately summarize information and take next recommended actions.
High tech, healthcare, and retailorganizations can use OpenText Aviator to automate the process for searching and summarizing customer-related information scattered across many applications. Whether to resolve and settle claims or to support disputes, employees can now help businesses avoid unnecessary risks.
In the AI-first world, information management has become even more essential.
When the ultimate promise for humans is frictionless decision making and artificial general intelligence, information automation and AI are inseparable. Yet conference attendees who are ready to take flight with AI have questions: Where is the data? Is it ready to run models? How do we engage with information differently to find what we need? Can the results be trusted? And more.
Luckily, OpenText can help.
What’s new at OpenText
Last year at OpenText World Europe, we had just closed our acquisition of Micro Focus. A year later, we have delivered on our promise. We have accelerated our portfolio into cloud, and we’ve placed strategic emphasis on key integrations–notably embedding security and intelligence everywhere. The acquisition brought together experts to accelerate the opentext.ai strategy and bring forth a roadmap of innovations that is meaningful to our customers.
As a result, Titanium X is our strategic roadmap to be delivered by our CE 25.2 release next year. Our three areas of innovation to meet customers’ next needs are:
Business clouds: Knowledge with security can be a competitive advantage for our customers in modern work and business fabrics. OpenText sets out to elevate everyone, from engineers to IT, with integrated and secure technology to drive meaningful simplification and efficiencies.
Business AI: Data governance, compliance, and authentication are table stakes today. OpenText is applying generative AI to power customers to get more out of their IP. With AI assistants that run across large private data sets, the right people get the right information.
Business technology: Connected data is an imperative and prerequisite as workloads continue to shift to cloud. OpenText is focused on bringing customers enterprise-strength data platforms deployed anywhere in anyway–private cloud, public cloud, or through APIs.
Throughout the OpenText World conference, we are showcasing solutions across all our categories to demonstrate how customers can uniquely benefit from working with OpenText. Some of the common themes include:
Automation + AI: OpenText applications already handle capturing, organizing, processing, and analyzing data, so applying AI for productivity gains is simple. You don’t need to move the data, and the data doesn’t get stagnant so AI can be always-on, always productive.
Governance first: OpenText has a track record of security and trust. OpenText Aviator runs on top of governed, curated, organized data and workspaces – so permissions and compliance stay intact as generative AI is applied.
Data diversity: Many AI business problems requires data from multiple sources, multiple operating systems, multiple clouds, with multiple access restrictions. OpenText Aviator Platforms can ingest all types of data from applications and devices to power AI.
As both OpenText CEO & CTO Mark J. Barrenechea and OpenText CPO Muhi Majzoub commented in their opening keynotes this morning, there is no one answer to achieving business transformation through IT modernization. OpenText sits at the center of connected ecosystems, the internet of clouds, and we play a critical role as our customers adapt cloud, security, and AI. Whether it’s helping business clouds to go faster, business AI to be smarter, or business technology to scale, OpenText is here to assist customers on their AI journey.
5 takeaways from OpenText World Europe 2024
Adopt an AI mindset Embrace the destination of frictionless decision making. Learn autonomic decisions to reimagine your business.
Unlock productivity Ensure automation and AI are not separated. Automate the information and then prompt it with the right questions. Never waste anything.
Prioritize trust Secure and govern data. Be specific for the domains and compliance standards you solve for, so you can trust the outcomes of AI-driven decisions.
Let the machines do the work Strive for error-proof processing by removing human errors and aiding humans overwhelmed by data, as well as those using and creating software.
Elevate human potential Empower people through a new mindset, new levels of productivity, and new trust in autonomous decisions. Simplify to raise creativity, efficiency, and imagination.
Find out more about what’s happening at OpenText World Europe 2024, including live demos of our new Aviator releases, by watching the on-demand keynotes. Read about our solution innovations in today’s CE 24.2 launch. And visit our website.
We, at OpenText, lead groundbreaking digital transformations, providing our customers with essential tools to navigate the ever-evolving business landscape. Information holds unparalleled power, however, with AI, change is imperative, and success will favor those who swiftly embrace, accelerate, and reimagine work.
The next generation of innovation will be driven by artificial intelligence (AI) and firmly rooted in effective information management. This is the focal point of this week’s OpenText World Europe 2024 conference (April 15-18). If you’re not already onsite with us in London, Paris, or Munich, you can still register to join virtually.
As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. This release marks the next step in our Titanium X initiative which was first announced in 2022. Titanium X represents our strategic product roadmap to provide a common platform for consuming all OpenText software and services, delivered by CE 25.2.
With this in mind, CE 24.2 reaffirms AI as a force multiplier for human potential, enhancing our robust OpenText™ Aviator suite of AI-driven solutions. We continue to integrate cutting-edge AI directly into our products, creating solutions that are not only responsive but anticipator as we revolutionize the very essence of work. Most notable in this release, we delve into how information management plays a crucial role in powering and safeguarding data – a pre-requisite for maximizing AI’s potential to solve tomorrow’s most complex problems.
And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology.
As you’ve likely seen in our announcement today, there’s always so much more to our Cloud Editions releases. Let’s explore these world-class innovations further:
Innovations in OpenText Aviator
OpenText™ Aviator Platform: The metamorphic impact of AI and analytics cannot be overstated. While the productivity gains and broad benefits are limitless, the transition from a concept to integrating AI and analytics into every product and service begins with harnessing our most strategic asset – data. With this principle in mind, in CE 24.2, our OpenText Aviator platform revolutionizes the AI and eDiscovery market by refocusing attention on the crucial role of robust information management in extracting business value from data with the following innovations:
OpenText™ Core Analytics Database: Our new enterprise-level data lakehouse seamlessly combines the robustness of OpenText™ Vertica™ market-leading analytical database with the increased flexibility provided by SaaS. This scalable solution not only powers analytics at lower costs but it also has a positive environmental impact with 50% fewer servers needed.
OpenText™ Aviator Search: We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. By smartly expanding upon foundational AI, this innovation adopts the latest in conversational capabilities so teams can access the answers they need in real-time in a far more intuitive and digestible way.
OpenText™ Axcelerate™ with Aviator: We have bolstered our flagship legal platform by embedding generative-AI capabilities to improve the summarization of key documents and concept groups for investigations and document review. As a result, legal practitioners and teams can quickly comprehend crucial content and concepts within large datasets – faster than ever – to gain a strategic advantage with the goal to ultimately work smarter.
OpenText™ DevOps Cloud Aviator: We’re dedicated to supporting software engineers and testers in delivering applications swiftly and with greater ease, eliminating the need for technical jargon. To achieve this goal, we’ve enhanced our OpenText DevOps Cloud Aviator with an “ask me anything” smart assistant powered by AI and LLMs, and embedded with conversational search. With this tool, teams can effortlessly seek information about technical features – systems, tasks, and tests, for example – presented in user-friendly language. This minimizes risks and rework by providing developers with easily understandable and relevant feedback, valuable insights, and more, right from the start.
OpenText™ Content Aviator for Documentum: We’ve expanded the integration of our generative AI-powered intelligent assistant, OpenText Content Aviator, across all our Content Cloud platforms. In this release, we’ve strengthened OpenText™ Documentum to meet the growing demand for speed and automation, enabling users to quickly find the information they need to perform their tasks more efficiently. With an interactive, conversational interface, OpenText Content Aviator streamlines document and folder analysis, summarization, and translation, empowering teams to prioritize high-value tasks. Combining generative-AI with the information management capabilities of OpenText Documentum, ensures users receive the best and most relevant responses based on their tasks, roles, and permissions.
OpenText™ Aviator IoT: In this release, we’re introducing OpenText Aviator IOT, aimed at revolutionizing autonomous supply chain networks and enhancing asset management operations for business networks. This end-to-end IoT platform, integrated into our OpenText Aviator product suite, offers a range of features tailored for forward-thinking enterprises focused on supply chain resilience.
Early features in this release include high-quality message processing and orchestration, intuitive drag-and-drop business intelligence and visualizations, and predictive AI analytics. And this is only the start.
OpenText™ Experience Aviator: We’ve transformed how enterprises engage with customers across the entire customer journey, from initial purchase to advocacy, to maximize lifetime value. To integrate AI into many of our core cloud offerings – such as OpenText™ Exstream™ (to boost personalized communications for individuals) and OpenText™ TeamSite™ (our single interface content management solution) – we’ve introduced OpenText Experience Aviator. This powerful platform offers a wide range of innovative generative-AI capabilities that are now accessible across various authoring environments and channels. With OpenText Experience Aviator, users can effortlessly create personalized content, leveraging generative-AI to rapidly generate relevant material to enhance content creation across different experiences and communication tools.
OpenText™ IT Operations Aviator: In this release, OpenText IT Operations Aviator strengthens our AIOps offering and enhances ITSM functions by equipping both OpenText™ Operations Bridge and OpenText™ Service Management Automation X (SMAX) with intelligent generative-AI capabilities.
OpenText Service Management Automation X (SMAX): SMAXcustomers can now benefit from enhanced user accessibility as service desk agents can leverage a smart, intuitive chatbot for faster issue resolution and information retrieval, regardless of their on-cloud or off-cloud work environment.
OpenText™ Operations Bridge: Our AIOps platform has been enhanced with gen-AI capabilities to facilitate more efficient IT troubleshooting and root cause identification for IT operations. Powered by a private and intelligent LLM-infused assistant, it empowers all operators and administrators to tap into the most relevant answers and solutions while ensuring data privacy.
OpenText™ Thrust Studio: CE 24.2 marks the official launch of an early access version of the OpenText Thrust Studio, a real-time digital assistant designed to provide developers with seamless and instant access to the support they need. By offering quick access to relevant code samples and API documentation within their Visual Studio environment, OpenText Thrust Studio accelerates application development, ensuring developers can work faster and smarter to meet project deadlines.
Needless to say, the way we work is changing, and OpenText is here to help keep you ahead of the curve. Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.
New innovations in Cloud Editions 24.2
Innovations in OpenText™ Cybersecurity Cloud
OpenText™ Cybersecurity Cloud empowers proactive organizations with thorough and timely threat intelligence, facilitating prompt risk mitigation.
In this update, we extend our support to organizations responsible for analyzing digital devices to uncover evidence of cybercrime. These organizations often encounter challenges in swiftly and accurately acquiring and analyzing evidence from diverse digital sources, including computers, cloud platforms, IoT devices, and mobile devices.
To address this, we are thrilled to introduce a pioneering artifacts-first workflow to OpenText™ EnCase, our suite of digital forensic investigation solutions. This innovative tool streamlines the investigation process, saving time and enhancing reliability in achieving accurate investigative conclusions.
By automatically organizing artifacts into easily identifiable categories via a modern workflow and user interface, investigators can quickly gain access to relevant information. Combined with the deep-dive investigative capabilities for which EnCase is well-known, digital forensic investigators for public safety, government agencies and corporate enterprises can depend on a single tool to seamlessly gain insight into their investigation, empowering them to promptly obtain actionable intelligence and expedite case resolutions.
Innovations in OpenText™ Experience Cloud
OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.
In this release, we’ve introduced OpenText™ Core Experience Insights, a cloud-based SaaS application aimed at enhancing customer experiences. Tailored for customer success leaders seeking to optimize positive customer interactions, OpenText Experience Core Journey features a comprehensive, insight-driven interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers’ previous behavior or status. It’s an invaluable tool for leaders aiming to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.
Additionally, innovations to OpenText™ Exstream have streamlined customer printing processes and accelerated the production of complex documents at speeds of up to 10 million pages per hour. Controlled from a single unified interface, this release boasts two major innovations: first, the optimization of high-volume printing capabilities, enabling the production of personalized documents at unprecedented speeds while supporting a wider range of formats; second, the acceleration of modernization to OpenText Exstream Cloud Native, offering critical advanced print features necessary for high-fidelity outputs. These enhancements empower customers to achieve greater efficiencies and cost savings in the production and delivery of personalized communications, as well as facilitating a smooth transition to a modern cloud-native platform over time.
Innovations in OpenText™ IT Operations Cloud
OpenText™ IT Operations Cloud raises the bar for IT service performance despite cloud complexity, cost constraints and staff shortages.
Finally in CE 24.2, we are further supporting individuals encountering challenges in application observability, whether stemming from inadequate support for cloud-native applications or high costs associated with existing providers, can now depend on OpenText™ Application Observability for enhanced assistance.
The newest inclusion in our IT Operations solution suite provides comprehensive insights into application performance by leveraging OpenTelemetry, departing from outdated proprietary methods, and enabling insights across various applications. Users can quickly identify key performance indicators at the code level and employ guided workflows for more effective problem isolation. Representing a notable advancement in the application performance management (APM) industry, this tool provides a modern, user-friendly solution that underscores OpenText’s commitment to the APM and Observability market. Seamlessly integrating with our AIOps and ITSM platforms, it provides a holistic approach to ensuring the reliability of modern applications.
Looking for more?
For more on all the CE 24.2 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.
“Careers — not jobs — are purposeful. You navigate the opportunities and obstacles along the way, and you almost never move in a straight line.”— Mark J. Barrenechea, CEO & CTO
This quote comes from Mark Barrenechea’s recently published book Versant: Decoding the OpenVerse. Regardless of where you are in your career journey, different opportunities and obstacles will inevitably present themselves. It’s up to you to decide whether to seize those opportunities and how to navigate the challenges ahead, all while possessing a growth mindset.
Empowering OpenTexters in their unique career journeys
In early March, OpenText held Career Week, one of our most highly anticipated annual employee events. This is a time where OpenTexters around the globe are invited to reflect on their career paths and spark thoughtful discussions about their professional development. The week-long event is filled with a variety of in-person sessions and virtual presentations across our five geographic regions. From tips on how to craft a strong professional brand, to listening to colleagues from around the world share their own unique career journeys, there is something for everyone!
Employee session at our Newbury, UK campusEmployee session in our Alpharetta office in the US
This year’s Career Week had one central goal: to ensure each one of our 25,000 OpenTexters around the world had meaningful career conversations. As a company, career reflections and conversations are essential to our overall employee experience, and while these discussions take place throughout the year, Career Week presents a unique opportunity to bring our entire workforce together around a shared vision, while thinking about futures unique to the individual.
Employees at the manager session in the Philippines office
Career insights from our leaders
In one of our discussion panels, one of our regional sales leaders shared insights about the benefits of developing a solid career development plan:
“We spend a lot of time diving into our work, and sometimes our career plan gets a bit lost in terms of where we want to be a few years into our career. Having that career discussion with your manager, mapping out the steps, and rationalizing what your career aspirations are is key for working towards them. So, I think a career plan is critical.” — Jeffrey Neo, Regional Vice President, Southeast Asia
Another senior leader in the panel shared how to encourage teams to take time to develop a career development plan:
“I always encourage my team to complete their individual development plans, as it is about them! It’s about prioritizing and thinking about how they can be better each day. What are the skills that are going to enhance them today to work their best? Or, what are the gaps in their skills to get them to that next level, while they are working on everything else? This is all about building their personal brand within the company for whatever may come along.” — Tanya Lord, Director, Customer Success
Not only is career development important for our employees, it is also valued by our leaders and management.
International Women’s Day panel: Inspiring inclusion in the workplace
The final day of Career Week fell on International Women’s Day (IWD), and we invited the entire company to join special virtual sessions that kicked off a month-long series of IWD celebrations across OpenText. Aligned to OpenText’s Zero-In Initiative, we continue to commit ourselves to fostering an equitable, diverse and inclusive workplace. The sessions were facilitated by our very own Vice President of Equity, Diversity and Inclusion, Yvonne Thomson, who was joined by a panel of amazing women sharing their thoughts on how to inspire inclusion in the workplace.
Below are some thoughtful takeaways from some of our panelists:
“What my manager does to inspire inclusion may seem so simple, but it makes a big difference. During every team meeting, he gives everybody an opportunity to speak. He goes around the room and asks every single person: ‘Do you have anything you would like to say or add?’” — Yekaterina O’Neil, Distinguished Technologist & Principal Security Researcher
“The leaders at OpenText are really quite special. From onboarding onwards, there is a deep sense of belonging that is instilled within us that I believe is really important. I don’t think I would have been able to deliver on the projects that I did within my first few months as an OpenTexter without having the support of the leaders within the organization.”— Harriet Tobin, Enablement Program Manager
Open your path at OpenText
As the curtains closed on our week-long event, we were delighted with the positive feedback we received! Here are just a couple comments from OpenTexters:
“OpenText making time for Career Week for all employees speaks volumes on the company’s commitment to our career development.”
“It was wonderful to hear about different career journeys. I liked the diversity of topics and hearing from different areas of the business.”
OpenText has a wide array of resources to support career planning and continual dialogue, so our employees can feel well-equipped and empowered to take the next step in their career, right here at OpenText. We have a high-performance learning culture. No matter what your role is, there are always opportunities for growth.
Curious to learn more about us and the career opportunities that are available? Visit our Careers page today! Your next career step may be just around the corner.
Headquartered in Cape Town, South Africa, Pick n Pay is a leading retailer that operates more than 1,650 stores in seven countries on the African continent. While we continue to grow our physical footprint, online and mobile shopping are increasingly popular channels for our customers. Alongside our standard home delivery services, we recently launched the ASAP! mobile app for deliveries within 60 minutes of more than 400 participating stores.
The constantly growing demand for new digital tools and new features for existing tools—both from internal business users and from our customers—puts our software testing and development workflows under a lot of pressure. To help us stay on top of the workload, we’re heavy users of OpenText™ solutions, including the latest ValueEdge™ release for automating and managing our software cycle from end to end. We use OpenText MF Connect to sync releases, stories, and bugs between ValueEdge and Jira in real time.
Beta testing DevOps Aviator
After I presented at OpenText World 2023 in Las Vegas, I accepted an invitation from OpenText to take part in the beta testing of its new OpenText™ DevOps Aviator™ solution. Aviator is Large Language Model (LLM) AI DevOps technology that uses Google’s PaLM 2 data lake as its main source of reference data. We use ValueEdge as a SaaS solution, so OpenText simply activated DevOps Aviator in our workspace–that’s all it took to be able to start testing the new AI capabilities.
Right away, we saw that DevOps Aviator could not only do the job, but actually add value.
We chose a few stories from one of our recent software releases and used DevOps Aviator to create test scenarios. To conduct the test, we pulled user stories into ValueEdge and converted them to features. From there, we asked DevOps Aviator to create test cases for us. The DevOps Aviator function is really simple to use and fits perfectly into our existing workflow; essentially there’s a button in ValueEdge that says, “This is my feature, generate the test cases for me.”
Proving the concept with AI for DevOps
We started our testing by having both DevOps Aviator and our manual testers write test cases for Pick n Pay’s online shop and our mobile app. We then compared their output, and very quickly saw that DevOps Aviator was absolutely spot on. On average, 8 out of 10 of the DevOps Aviator suggestions matched the output from our manual testers. In addition, there was always at least one valid test case that the manual testers had overlooked. DevOps Aviator also added 20% coverage on our testing for platform specifics. So, right away, we saw that DevOps Aviator could not only do the job, but actually add value.
By allowing us to automate earlier in the process, DevOps Aviator will save effort, accelerate testing, and enable us to have a lot more coverage.
At that point, fully comfortable that DevOps Aviator was in line with the type of test cases we write, we stopped writing test cases and instead asked DevOps Aviator to show us the test cases we needed to run for each feature. We went through this testing process for about 45 features, which has given us complete confidence in DevOps Aviator’s ability to give us the results we need.
Faster, easier, more comprehensive
In addition to improving consistency and standardization between manual testers, we can see that DevOps Aviator will optimize our staffing resources by freeing testers from the routine writing of test cases and enabling them to focus on the more complex aspects of their jobs, such as exploratory testing and scenario analysis. DevOps Aviator also allows for faster feedback loops, enabling us to provide scenarios upfront to testers in sprint planning.
By allowing us to automate earlier in the process, DevOps Aviator will save effort, accelerate testing, and enable us to have a lot more coverage. When it comes to software test automation, you normally wait for the manual testers to complete at least one round of testing, then put the feature into production, and then automate. But with DevOps Aviator we can change the process, introducing automation even while the team is still busy developing.
We’ll no longer need to spend two or three days writing test cases—that will completely disappear from the equation. Our standard goal has been to have between 75% and 80% of new features automated for QA testing or system integration testing. With DevOps Aviator, we’ll be able to increase that to about 95%, as a result of eliminating those two or three days of waiting for manual test cases to be written.
As a further benefit, we can see that DevOps Aviator will help us onboard junior resources faster. Our model in Pick n Pay is to grow our teams from the junior level, so we have an intern program for new testers. We think that DevOps Aviator will shorten the onboarding process by at least six weeks by providing suggestions for the new staff to evaluate.
We’re now eagerly looking forward to DevOps Aviator graduating out of beta, since we can see that it will save us a lot of time and effort, as well as accelerate our software lifecycle and help us get new talent up to speed. This is something we’re definitely interested in adding to our DevOps toolset!
Hear more about how Pick n Pay plans to take advantage of AI from my participation in the keynote presentation at OpenText World Europe 2024 in London. Take an interactive tour of DevOps Aviator and learn more about AI for DevOps.
AI is bringing us into a new epoch of human society—it is a force multiplier for human potential.
OpenText is about Information Management + Data + AI + Trust.
AI also reflects its creators. We are currently at a critical point with AI. This is our moment to build the future that we want to live in.
AI can carry implicit bias and perpetuate unequitable power structures. We are on a journey to hear from a wide variety of voices and learn new perspectives on how to build AI that is sustainable, ethical, and inclusive.
As part of our celebrations for Black History Month, I recently had an incredible conversation with Karen Palmer, Storyteller from the Future, Award-winning XR Artist, and TED Speaker who explores the implications of AI and technology on societal structures and inequality. Karen won the XR Experience Competition at South by Southwest (SXSW) 2023 with her most recent project, Consensus Gentium, designed to drive discussion about data privacy, unconscious biases, and the power of technology.
I am thankful to Karen for sharing her powerful and insightful ideas with OpenText, and exploring with us the idea of decolonizing AI. You can read highlights from our conversation below.
***
Mark: As humans, why do you think we need AI?
Karen: The most important aspect or characteristic of AI is efficiency and speed. So, not about accuracy off the bat. It’s going to make things more efficient for you and it’s going to make it quicker for you. That’s a service they’re providing for you.
It’s all being driven around commerce, capitalism, and then the other side of it is surveillance. Like when Charles was crowned king, that was when they kicked in the most complicated and far-reaching AI system, facial recognition system, that’s ever been in England.
You and I may think, “hey, do I need AI?” But we haven’t got a choice in what’s happening today, because it’s being suggested to us.
My view on smart cities is that I really call them “surveillance cities,” because everything is sold to us as “it’s going to be more efficient, speedy, and make our life more safe.” But what it does is that it brings in more measures of security.
So, for example, Robert Williams in Detroit was the first person arrested by the facial recognition system that got it wrong. That was a system called Project Greenlight, and it was presented to the city of Detroit and recommended because there was so much crime. That if they put this surveillance grid in there, it would be better for fighting crime, to keep them safer. And what happened is that it’s now surveilling people and arresting people of color and they can’t dismantle that system. It’s here now.
So we have to be very aware of what is being sold to us and how we would like to use it. And by “us,” I mean all people. It might impact people of color or black people or women or minorities first, but it’s going to impact all of us eventually.
Mark: Thank you for sharing that. We’re here to challenge ourselves today. You used this expression, “chains of colonial algorithms,” and you also used a term, “decolonizing AI.” I’d love to hear your voice on what does that mean to you and what should we take away from that?
Karen: I’ve been looking at bias in AI since 2016-2017. But the deeper I go into it, the more I feel that maybe that term is a little bit of an understatement. That we really need to look at decolonizing AI and dismantling the colonial biases which are deeply embedded within these artificial intelligence systems— which are built on historical injustices and dominance and prejudices—and really enable different types of code to be brought to the forefront, such as Indigenous AI.
Let’s create AI systems from an Indigenous perspective, from a different cultural lens, from an African lens, or Hawaiian lens, or a Māori lens. Not coming at it like, “okay, you’ve got to be diverse for the quota of diversity.” This will make systems better for everybody.
What about building solutions from us, the people? What would that look like? How would we actually go around decolonizing society? How would we go around decolonizing AI, and what would that look like? And that’s my work that I’m embarking on.
Mark: So, to bring in wider data sets that express a full picture of society, is that another way to say it?
Karen: Yes! Holistic. Total. Authentic. Representative. Something which is reflective and authentic of the world in which we live.
Mark: OpenAI is in the news almost every day, and they announced recently their video generator called Sora. Some of the early imagery is phenomenal. Google recently announced that it is pausing image generation. Inaccurate historical context was coming out of Google.
I’d welcome your thoughts.
Karen: Let me just backtrack a little, with the writers’ strike in America. That happened because Hollywood and the studios were exploiting people’s rights. Their data, their digital data, their digital identity.
Everybody is nervous about AI taking their jobs, wherever you are, whether you’re a driver, whether you’re an artist like myself. AI is reflective of society.
So with the writers’ strike, the studios tend to be quite exploitative of talent. What they were trying to implement through the contracts was also exploitative. So it’s very important for our society to reflect the best part of ourselves, because the Algorithm will automate whatever we train it.
Technology reinforces inequality. And when it does that, it’s not a glitch. It’s a signal that we need to redesign our systems to create a more equitable world. And so, as we’re moving forward in this ever-changing world to whatever role is being lost and whatever jobs are being discovered, it’s really important that it’s a world which is accessible for all of us.
And in terms of Gemini AI, that was the other extreme of bias in AI, where it was too diverse. There were Nazis, where they generated images that were Asian women or Black men. So it wasn’t historically accurate. So that’s why they paused it.
There’s got to be this middle ground—we’ve gone too far one way in terms of bias and too far one way regarding data sets in terms of diversity—to find something which is more representative.
And that again, is probably where the Indigenous AI and that decolonizing will create a bit more of an authentic representation.
Mark: Yeah, I don’t know how one really regulates it or oversees it. Other than the market going, “good tool / bad tool.” Where is that authentic voice to say, “this whole market’s moving in the right direction?”
Karen: That position of good or bad, that just comes down to perspective. That’s why we’re going to move into the age of perception and greater understanding. Because we’re in a time now of real division, and we’ve got to understand that what you may deem good, someone else might deem bad.
And that’s why, by democratizing more AI, more people can develop their own, more independent systems. So that people can have and code whatever they need to. They’re not dependent on a body doing it. Like, say, Joe Biden, two weeks ago. They’ve announced this organization now that’s going to regulate AI. But we don’t really know whose interest they’re actually going to represent, because there’s this history of governments and big business working together.
So that’s why what’s good for someone may not be good for you. It’s about us having a seat at the table of what’s happening.
Mark: Look 5-10 years out in AI. Love to hear your view of how the next few years play out in the world of AI.
Karen Discusses Her View of What’s Next from the Perspective of a Time Traveler from the Future
***
Karen invites us to envision a future where we have already created the world we would like to live in, using technology. What does it look like? Now, work backwards. What steps do we need to take today to get there?
I was inspired by her words: “The future is not something that happens to us. It’s something which we build together.”
I believe AI will be a force multiplier for human potential. To realize this, AI must be combined with our capacity for compassion, justice, and ethical behavior—our humanity, in a nutshell. AI will herald a new era of prosperity if—and only if—we prioritize the humanist impact of technology. Let’s apply AI for the betterment of our world and use it to help us solve our greatest, most pressing challenges. Let’s use it to become more human, not less.
And never forget: the future needs you today.
Thank you, Karen Palmer.
The comments of Karen Palmer are her own and do not necessarily represent the views of Open Text Corporation or its employees.
At OpenText, we are fully committed to helping organizations gain the AI advantage to reimagine work, as evidenced by our OpenText™ Aviator announcement last fall. But we won’t stop there – our AI strategy is ambitious and far-reaching because we believe we’ve only scratched the surface of how this innovative technology can elevate us to be more.
One of our goals is to deliver solutions based on Artificial General Intelligence (AGI), a form of AI that moves from automating calculations–as it does today–to actually making choices in a way not unlike how humans solve problems. Still in the research stage, AGI has the ability to understand, learn, and apply knowledge across a wide range of tasks, and it can independently solve problems and adapt to new situations without the need for specific programming for each task.
Unlike so-called “narrow AI,” which is designed to perform a specific function such as voice recognition or image processing, AGI has the capacity to transfer learning from one domain to another, demonstrating a form of intelligence that is versatile and broadly applicable.
“Computers and software have been doing calculations our entire lives; computers are now doing decision support. Predictive and generative AI automate decisions, but are still very rules based,” said Mark J. Barrenechea, CEO and CTO of OpenText, last fall. “AGI will actually make the choice for you.”
As with generative AI and many of the technologies that came before it, AGI holds the promise to do great things but also harmful things. It’s clear that issues such as the potential for bias that exists today with generative AI will also exist with AGI and will need to be addressed, as will regulation of the technology.
Still, hopes are high that AGI will have a positive impact on people, organizations, and the world around us.
“… it is important to recognize that AGI will also offer enormous promise to amplify human innovation and creativity. In medicine, for example, new drugs that would have eluded human scientists working alone could be more easily identified by scientists working with AGI systems,” reads a blog post from The Brookings Institution.
And there’s more AI innovation to come on the path to AGI. Traditionally, OpenText solutions have been about information governance–infusing your organization’s information with automation and management in a way that’s trusted and secure. With last fall’s release of OpenText Aviator, we’re now focused on adding data governance so you can enable AI, search, and IoT to boost productivity and efficiency while maintaining that security and trust. The next step later this year will be decision governance, which will add managing algorithms, learning-data capture and organization, and deploying micro governance in ways that remain secure and trusted.
Our solutions are continuously being updated with new capabilities, so stay tuned over the coming months to see how our AI enhancements can help you overcome your latest business challenges. And learn more about how you can take flight with OpenText Aviator today.
We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. The next generation of innovation will be driven by artificial intelligence (AI) and built on information management.
We’ve already taken flight with groundbreaking AI capabilities unveiled in Cloud Editions (CE) 23.4, marking the inception of OpenText™ Aviator under opentext.ai – our innovation mission to shape the future using generative-AI. AI’s transformative potential in information management fuels our ambition for a future centered on maximizing the synergy between AI and information management to reimagine work. With modern information management, advanced technologies bring together human intelligence with AI, and it is this collaborative intelligence that will enable companies to create a better future.
And we’ve continued this work with the Cloud Editions 24.1 release. As you’ve likely seen in our announcement today, we’ve continued to enhance our OpenText Aviator capabilities. Our dedication to innovation across OpenText’s business cloud solutions remains unwavering as we continue to help customers reimagine the future of work by applying AI to daily workflows.
But, as we all know, there’s always so much more to our Cloud Editions releases, let’s explore these cutting-edge innovations further:
Innovations in OpenText™ Aviator
OpenText™ Content Aviator: We’ve integrated our generative AI-powered intelligent assistant, OpenText Content Aviator, with OpenText™ Extended ECM to address demand for more speed and automation and help users find the relevant information needed to do their jobs – faster. Through an interactive, chat-based conversational interface, OpenText Content Aviator simplifies document and business workspace analysis, summarization and translation, empowering teams to focus on higher-value tasks. Leveraging generative AI against the information management foundation of OpenText Extended ECM ensures users get the best answers based on the most relevant content to their tasks, roles, and permissions to reduce information overload and keep users focused and more productive.
OpenText™ IT Operations Aviator: In CE 24.1, OpenText™ Service Management Automation X (SMAX) continues to bring generative AI capabilities to all customers, regardless of deployment models. Now, both on-cloud and off-cloud SMAX customers can leverage OpenText IT Operations Aviator to enhance user experience, reduce support costs, and maintain data privacy and ethical response controls. This enables businesses to elevate their IT service management (ITSM) with a generative-AI chatbot, utilizing a private large language model while safeguarding data privacy.
OpenText™ Thrust Studio: During OpenText World 2023 in Las Vegas, we reinforced our commitment to our developer community by releasing a series of innovative solutions to enable the development of information management applications via the access of APIs and applications extenders. In this release, we reinforce our promise by bringing to market OpenText™ Aviator Thrust Studio, a solution that includes two components:
OpenText Aviator Thrust Studio: An early access release of a VS Code to help developers with the creation of artifacts (models) that help deploy and run applications seamlessly, including objects, set permissions, workflows and decision models. These extension packs consist of low-code modelers that automate the deployment actions in a CI/CD pipeline. This makes the deployment of these artifacts into the OCP quick, simple and efficient without the need to send a direct REST.
OpenText Aviator Thrust for Partners Program: Our partner program provides access to a more robust portfolio of APIs that can be used to create applications and address real-life solutions to industry needs. OpenText provides both access to these multi service APIs and world-class support required to succeed along the way. If you wish to discover more about this free-to-join program, you can do so by watching the following announcement here.
You can now access early testing by joining our early access programs by signing up here.
Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.
Additional innovations in Cloud Editions 24.1
Innovations in OpenText™ Analytics and AI Cloud
OpenText™ AI Cloud enables data-driven organizations to achieve clear insights, make intelligent decisions, and deliver real-time solutions on the largest volumes of data – both structured and unstructured.
In this release, OpenText™ Magellan™ BI and Reporting – Public Cloud has integrated our OpenText™ Vertica analytical database to deliver superior analytical performance at unlimited scale for enhanced cloud-based enterprise business intelligence. This elastic, multi-tenant, SaaS offering empowers data-driven organizations to define, centrally deploy, and seamlessly embed metrics, interactive reports, dashboards, and self-service BI capabilities into any application. The integration with OpenText Vertica, known for its high performance at extreme scale, enables organizations to swiftly unlock insights from exceptionally large data volumes in seconds.
Innovations in OpenText™ Business Network Cloud
As our global connections grow, the OpenText™ Business Network Cloud offers more intelligent links between individuals, systems, and objects, catering to the ever-changing demands of today’s dynamic business landscape.
In this CE 24.1, we’ve optimized the supply chain to accelerate time-to-revenue and introduced a pre-built and configurable Microsoft Dynamics 365 electronic data interchange (EDI) integration adapter, offering a cost-effective and rapid deployment solution. This enhancement to the OpenText Business Network Cloud fosters enhanced connectivity across multiple touchpoints, expediting transaction flows between internal systems and external trading partners. By facilitating actions such as instant receipt of purchase orders, automated inventory checks, and swift order fulfilment, this innovative integration empowers enterprises to revolutionize their broader B2B EDI requirements.
Innovations in OpenText™ Cybersecurity Cloud
OpenText™ Cybersecurity Cloud equips forward-thinking businesses with robust, up-to-the-minute threat intelligence, enabling effective real-time risk mitigation. In this release, we address challenges arising from the continuous surge in data, posing difficulties for organizations to manage the risk of data breaches and comply with regulatory requirements.
To combat these data privacy and governance concerns, we’ve elevated OpenText™ Voltage™ Fusion, a cloud-first data security platform and integrated it with our Content Cloud solution, OpenText Extended ECM.
OpenText Voltage Fusion seamlessly links data discovery, classification, and insights with data security, usage monitoring, and lifecycle management, effectively managing sensitive data challenges. This helps cybersecurity leaders understand where sensitive data resides and how best to protect it. By marrying these capabilities with OpenText Extended ECM, customers can better identify sensitive information inside and outside the content management boundaries improving visibility around data sprawl, compliance, and privacy postures.
Additionally, our comprehensive identity lifecycle management solution, OpenText NetIQ Identity Manager, is now available in a hybrid mode as a single tenant SaaS service in the OpenText private cloud and existing off-cloud deployments. This offers businesses relief from resource constraints involved in maintaining, patching, and updating their identity management environment.
Innovations in OpenText™ DevOps Cloud
Through OpenText™ DevOps Cloud, we continue to elevate the management of application delivery, empowering organizations to efficiently create and deploy software in the cloud at their preferred pace.
OpenText™ ALM/Quality Center, a leading test management and ALM tool, now features a modern web-based user interface that enables developers, testers, and administrators to seamlessly perform their tasks on any browser and device of choice. This enhancement reduces client deployment costs and enhances productivity for quality assurance teams. Developers and testers can now work faster and more effectively in an intuitive environment, with features such as filtering, grouping, and favorites to help aid focus. Site administrators benefit from a redesigned and dynamic user interface that enhances client management, API key management, and license assignment for SaaS instances.
Innovations in OpenText™ Experience Cloud
OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships by nurturing smarter customer experiences and communications.
In this release, we continue to transform contact centers with cutting-edge solutions, extending capabilities from OpenText™ Qfiniti Explore to contact center as a service (CCaaS) solution providers like Sinch.
With the aim of addressing persistent challenges tied to poor agent productivity and efficiency caused by heavy workloads, diverse customer inquiries, and complex issues, businesses can now integrate a Sinch connector to augment their CCaaS. This amalgamation unlocks valuable customer insights for a comprehensive 360-degree view, streamlining operations and enriching customer interactions aligned with strategic goals to elevate the overall customer experience. Furthermore, this tool incorporates an intelligently autoscore analytics feature designed to automatically assess agent performance and customer satisfaction. This yields valuable, tangible evidence to trigger specific actions aimed at enhancing agent experience management and the overall customer experience.
Looking for more?
For more on all the CE 24.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.
Innovation sits at the heart of OpenText as we continue to power and protect information to help businesses gain the information advantage.
With this in mind, OpenText is honored to receive recognition for our solutions from many of the leading industry analyst firms that have evaluated our offerings. These reports play a pivotal role in unveiling world-class solutions that add substantial value to organizations, addressing the most complex of digital challenges.
Each business unit within OpenText holds solid positions among top vendors in key enterprise software categories. The recent introduction of our opentext.ai strategy and Aviator offerings – featuring OpenText™ IT Operations Aviator, OpenText™ DevOps Aviator, OpenText™ Experience Aviator, OpenText™ Content Aviator, OpenText™ Business Network Aviator, and OpenText™ Cybersecurity Aviator – position us as forward-thinking, trusted experts poised to empower businesses to reimagine work.
And we’re just getting started.
Below is an example of the rankings that OpenText has recently received, encompassing Application Delivery Management, Business Network, Content Services, Digital Experience, AI and Analytics, Cybersecurity, and IT Operations Management solutions.
Application Delivery Management
IDC MarketScape: Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023–2024 Vendor Assessment
OpenText was named a Leader in the IDC MarketScape for Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023-2024 Vendor Assessment (doc # US49436523, December 2023). The report notes that “OpenText PPM’s delineators include a flexible workflow engine for process modeling and governance, hybrid resource management (for traditional and agile teams), portfolio stream planning and “what-if” analysis, and financial management (e.g., multicurrency, agile costing and integrations).”
The report goes on to note that “Overall, OpenText has a solid, enterprise PPM offering that has the opportunity for increased adoption moving into 2024. AI (including generative AI) and ML merging data analytics support across the combined portfolio with ValueEdge is a core market area of customer need and interest for OpenText to evolve and leverage moving into 2024 and beyond…”
IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023–2024 Vendor Assessment
OpenText was named a Leader in the IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023–2024 Vendor Assessment (doc # US49436723, December 2023). the report notes that “OpenText has evolved its capabilities significantly for VSM and agile PPM with its 2H23 ValueEdge releases and is well positioned moving into 2024.”
The report also says “OpenText’s strengths are inthe depth of functionality of SPM, PPM with existing high-end deployments, emerging and improving agile and VSM support, and its position as part of the broader OpenText product line.”
For the third time since the inception of the report in 2018, OpenText was named a Leader in the IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2023 Vendor Assessment (doc # US49948423, December 2023). The report notes strengths for our “strong integration capabilities across different types of technical requirements around connectivity and data formats” as well as “a high degree of flexibility in solution design and configurable functionality while leveraging reusable components.” The report also says that “The OpenText portfolio also includes powerful AI and ML capabilities that are being integrated to Trading Grid to provide actionable insights to help optimize supply chain processes and improve business performance.”
OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Document Processing Software 2023-2024 Vendor Assessment (doc # US49988723, November 2023) Strengths noted include aligning the right tool for the job, continuous model learning approach and product and capability support.
The report said organizations should consider OpenText because its “portfolio seeks to enable frictionless automation experiences for customers across information capture, AI and machine learning-based document understanding, and greater process automation. Further, OpenText’s demonstrated success deploying IDP across a wide range of customer use cases, organization sizes, industry verticals, and geographic footprints makes it a vendor of consideration for any organization looking to experiment, learn, or expand its use of IDP more broadly.”
Omdia Universe: Digital Experience Management 2023-2024
The OpenText Experience Cloud was named a Leader in the 2023 Omdia Universe for Digital Experience Management (DXM), highlighting core capabilities, analytics, and AI. The report notes that “OpenText should appear on your shortlist if you want a DX that offers a lot of additional capabilities, such as collaboration, DAM, and customer communications management through seamless integration.”
In the latest Aspire Leaderboard update, OpenText is positioned as a leader in the Communications Experience Platforms (CXP) market segment for the second year in a row, as well as the AnyPrem CCM Leaderboard market segment for the sixth consecutive year for OpenText Experience Cloud and OpenText Exstream.
The report notes, “We believe OpenText is prepared to continue shaping the CCM-CXM market in the years ahead,” and “Its newly launched AI framework allows customers to easily select the right AI/ML engine for a given task, including template migration, content intelligence (identifying the best way to convey a message while maintaining brand standards), or even prompt-based content generation.”
NetIQ by OpenText was named a leader in KuppingerCole’s latest Leadership Compass for Access Management. The report goes on to note, “NetIQ Access Management is one of the leading products in the Access Management market segment. They remain in the leadership categories for the product, market, and innovation segments, as well as in the overall leadership category.”
The Forrester Wave™: Cognitive Search Platforms, Q4 2023
OpenText IDOL was named a strong performer in the Q4 2023 Forrester Wave for Cognitive Search Platforms, published in December. “IDOL is one of the most robust and complex platforms for handling myriad content types and managing knowledge.”
IT Operations Management
The Forrester Wave™: Enterprise Service Management, Q4 2023
OpenText SMAX was named a strong performer in the Q4 2023 Forrester ESM Wave, published in November. The report notes that “The vision for [SMAX] emphasizes sustainability and enhancing the overall employee experience.”
When rumors about an upcoming software release start spreading, everyone always wants to know two things:
What are we getting?
When are we getting it?
Answering the first question is usually pretty easy, but the second one is far more complicated. No one has a crystal ball to see into the future, and even the most experienced development teams cannot accurately estimate how long it will take to deliver every feature in the release backlog. When you get right down to it, estimating is more of an art than a science. Until now.
Predicting the unpredictable
AI is consistently evolving. Every leap forward bridges the gap between machine learning and human-like intelligence to solve problems and make predictions.
Today, AI has the faculties to forecast trends, behaviors, patterns, and predictions from data sources using statistical algorithms and machine learning. In simple terms, AI uses historical data and machine learning to predict things.
Now you just need an AI-powered solution to help you estimate the delivery time for your features. Well, guess what? (Cue the dramatic music.)
Welcome OpenText DevOps Aviator
OpenText DevOps Aviator is the ultimate solution for optimizing software delivery in the digital age. Its cutting-edge generative AI capabilities and next-generation LLM empowers developers, supercharges application delivery, and unlocks deep insights into your digital value stream.
With DevOps Aviator, you can track feature delivery times. It does more than just that, though. DevOps Aviator also anticipates the delivery time for features by estimating your completion date.
Get the estimated end date for a feature
Additionally, its powerful Al model grows more accurate as it constantly learns from historical data.
Re-imagine the future with AI
Backed by next-generation LLM, DevOps Aviator gives organizations the ability to harness the power of generative Al without losing control of their sensitive and proprietary data.
Sign up today and start:
Ensuring you deliver software applications on-time.
Helping development teams make commitments they can deliver on.
Level-setting expectations for your customers.
Improving the accuracy of your release deadlines over time.
Success in DevOps requires a delicate balance of velocity, agility, and quality. Any missteps could lead to issues ranging from escaped defects, rework, excess waste, and to a large extent, gaps in test coverage.
Who’s to blame, though? After all, creating tests using traditional methods is limited by the human mind’s capacity and understanding of test requirements, which causes unintended gaps in coverage and defect leaks. Take an innovative approach with generative AI and remove the guesswork.
A new era of possibilities
Generative AI models can generate realistic images, write text, create synthetic data, compose music, and more. All the hype surrounding it today is driven by its simplicity and breadth of possibilities. With the latest advances in large language models (LLMs), generative AI has the capacity to revolutionize industries by producing high-quality content with minimal human effort.
OpenText is pioneering this new era of possibilities where generative AI complements human creativity to become tomorrow’s solutions with OpenText DevOps Aviator.
Introducing OpenText DevOps Aviator
OpenText DevOps Aviator is the ultimate solution for optimizing software delivery in the digital age. Its cutting-edge generative AI capabilities and next-generation LLM empowers developers, supercharges application delivery, and unlocks deep insights into your digital value stream.
DevOps Aviator uses the power of generative Al to tailor specific content that alleviates guesswork. It does this by generating a list of suggested test ideas to choose from.
Select or deselect suggested test ideas from the list.
Developers and testers can add tests instantly to their test plan with a single click, saving countless hours and ensuring comprehensive test coverage.
Accept the suggested test ideas you selected.
Next-level DevOps with next-generation AI
As generative AI continues to make waves, its promise to revolutionize development and testing will usher in a new era where tests become increasingly autonomous, self-sufficient, and optimized for speed-to-value.
Re-imagine the future with DevOps Aviator and start
Improving test coverage in less time and with less effort.
Minimizing manual repetitive tasks and greatly reducing rework.
Empowering developers and testers with value generating work.
AI is not just a technology, it is a new ontology—for creativity, data, trust. No business or individual will be spared this new way of being.
At OpenText World 2023, we discussed our massively expanded mission around AI and information management. We showcased the incredible innovations available to our customers right now, the exciting capabilities coming soon, and how we are helping organizations pilot the AI journey ahead.
AI + Information Management
What makes great AI? Great information management!
Great AI needs great information management
The OpenText Cloud delivers information management + AI for powerful disruption. Our cloud is a data cloud and ingests vast amounts of information types—documents, video, voice, images, collaboration, records, archives, assets, cases, contracts and more. For organizations plotting their AI journey, OpenText helps you bring your data into one place, and layers in AI capabilities—such as decision support, risk management, automation and security.
We have been working in this AI arena for over a decade, with our foundational AI solutions in OpenText Magellan, IDOL, Vertica and more.
A decade+ of AI innovation
We aim to build on this expertise in profound ways. Let me be clear—generative AI is not our destination. It’s a waypoint. We believe thedestination is artificial general intelligence (AGI). We intend to deliver key components leading to AGI—metadata vectorization, IoT, robotics, natural language processing, learning models, data trust and security.
This is a multi-year path. Computers and software have done calculations for us our entire lives and are now providing support for decision-making. But AGI will move beyond support, and actually make decisions for us, safely and ethically. This is a profound shift. We will experience a hundred years of progress in the next 10 years.
Introducing OpenText Aviator
The next leg in that journey starts now. Because great AI requires great information management, we are introducing OpenText Aviator, a full stack suite of AI capabilities, built into our business clouds.
Introducing OpenText Aviator
Here are just a few key components of Aviator that we were excited to reveal at OpenText World:
Aviator Platform delivers information digitalization, with deep support for multiple large language models, offering information visualization and automating decision support.
Aviator Thrust is a comprehensive portfolio of services, spanning data governance, information protection and security, risk management and compliance. It provides a composite API, ingesting and building information flows so organizations can unlock the power of AI on large data sets.
Aviator Search lets organizations, through natural language query, interact with cognitive engines and talk directly to their data, transforming action from days to minutes.
Aviator IoT enables organizations to manage assets with automated tagging, tracking and environment monitoring, for simple and instant access to information.
Aviator Information Orchestration builds AI into automation, managing information flows across applications, our business clouds, large language models, your operational and experience data, and the OpenText AI Platform. Just as we’ve elevated information orchestration, we aim to optimize AI orchestration.
Aviator Business Clouds deploy AI to reimagine work across every function, through IT Operations Aviator, DevOps Aviator, Experience Aviator, Content Aviator, Business Network Aviator and Cybersecurity Aviator.
To help our customers quickly achieve new AI capabilities, we are introducing OpenText Aviator Flight School. Give us up to one million documents, and we’ll upload them into our private cloud. We’ll apply Content Cloud with Content Aviator and Search Aviator, enable metadata, embeddings and vectors, and give you back a full language model, ready for your prompt tuning. We’ll get you up and running in two weeks from start to finish!*
AI = Ethical AI
There is no difference between AI and ethical AI, there is only AI. In addition, history shows us that every technology has a dual use—we need to think about how we design tech as well as how we use it. One of our luminary speakers at OpenText World was Dr. Joy Buolamwini, AI Expert, Artist, and Founder of the Algorithmic Justice League, and Author of Unmasking AI. Dr. Buolamwini urged businesses to proactively combat technological bias: “I truly do think that companies that invest in building fair-trade data and ethical AI pipelines are going to be the ones that win in the long term.”
I was also pleased to sit down with The Right Honourable Stephen J. Harper, 22nd Prime Minister of Canada. Mr. Harper sees a strong need for industry and government to work together to establish ethical frameworks for technology, and he underlined the importance of addressing online misinformation and democratizing knowledge.
My interview with Stephen Harper at OpenText World
At OpenText, we believe very deeply in ethical practices and outcomes as we write software—from the first click, the first prompt, the first line of code, values-based design must be at the center of the process. That has translated for us into our AI Bill of Obligations:
Transparency builds trust
There is no difference between AI and ethical AI
Your data is not our product
Respect intellectual property, images and likenesses
Security is essential
Dedicated to accurate, verifiable AI results
Promote the Common Good
OpenText is also proud to be the first signatory of Canada’s Voluntary Code of Conduct on the Responsible Development and Management of Advanced Generative AI Systems. This is our pledge to uphold equity, accountability, safety and other vital guiding principles.
Earn Your Wings
OpenText is dedicated to being your trusted partner on the AI journey. I’m reminded of this quote from CS Lewis, in Beyond Personality, written many decades ago:
“It’s not like teaching a horse to jump better and better but like turning a horse into a winged creature.”
This is what the AI Revolution can do for us. I’m excited to see how Aviator can help our customers transform their processes, their data and their strategies into winged creatures—so their businesses can truly soar.
To learn more about OpenText Aviator and our approach to Information Management + AI, check out opentext.ai.
*Subject to customer signing OpenText standard commercial terms and conditions.
In the fast-paced world of technology, partnerships and acquisitions often hold the key to innovation and growth. The OpenText acquisition of Micro Focus has sent ripples of excitement through the tech community, with promises of enhanced capabilities in functional testing for critical business applications. This strategic move marks a new chapter in the evolution of both companies and sets the stage for a powerhouse collaboration that is poised to redefine the landscape of software testing.
Elevated functional testing for critical business apps
One of the most exciting outcomes of this acquisition is the substantial enhancement in functional testing for critical business applications. The comprehensive OpenText suite of solutions, bolstered by Micro Focus testing capabilities, empowers businesses to conduct more rigorous and precise testing of their applications. This, in turn, leads to faster development cycles, reduced downtime, and an overall boost in customer satisfaction.
Embracing a new era of software testing
As we stand on the brink of a new era in software testing, the OpenText-Micro Focus acquisition shines as a beacon of innovation and progress. The merger of their expertise promises to reshape the way we approach functional testing for critical business applications. With the OpenText legacy of excellence and industry-renowned testing tools from Micro Focus, this partnership has the potential to redefine industry standards and deliver unparalleled value to businesses worldwide.
The OpenText-Micro Focus acquisition is a game-changing move that is set to revolutionize functional testing in the realm of critical business applications. The combined strength of these two technological powerhouses will pave the way for more efficient, accurate, and reliable testing processes. To learn more about this exciting journey and its implications, join us at OpenText World in October. The future of software testing is here, and it’s brighter than ever.
Glimpse into the future: OpenText World in October
For those eager to learn more about how this dynamic partnership will unfold, mark your calendars for OpenText World in October. This eagerly anticipated event will provide a platform to dive deep into the collaborative potential of OpenText and Micro Focus. Industry leaders, experts, and technology enthusiasts will convene to discuss and explore the far-reaching implications of this acquisition on software testing, quality assurance, and the broader technology landscape.
It is no longer good enough to look around corners. We need to look around corners of corners. We need to see the potential before us, and be prepared—to take on new directions, new challenges and new unknowns. We set the stage for the next decade and beyond, with what we build today.
Quantum is one key driving force.
The new tech global era will enable climate innovation, electrification, digital currency, voice/facial recognition and extended reality. Scalable quantum, in fact, could become a reality within our professional lifetimes. I believe it will.
One person who is deep in the tech frontier is Scott Aaronson, Founding Director of the Quantum Information Center at the University of Texas, Austin, and AI Safety Researcher at OpenAI. In a recent episode of our OpenTalk speaker series, Scott shared some startling insights about the future of quantum and AI. Here’s a glimpse at our conversation.
Scott is an amazing thinker and leading expert, and it was deeply insightful spending time together.
***
Mark: Would you say there are quantum machines out there today that are working?
Scott: Yes, there absolutely are. It’s just that they’re very small ones. In the 1990s there were skeptics who said, “This is just ridiculous. You will never actually build this, because in real life all quantum systems are subject to power and noise.” Superposition states are very unstable. Any kind of interaction with the environment can collapse superposition.
A huge discovery in the mid- to late-90s that really convinced people that this can actually be done was something called quantum error correction: you don’t have to get the rate of leakage of your qubits into the environment all the way down to zero. You merely have to make it very, very, very small.
The goal has been to build qubits that you can act on accurately enough that then these error-correcting codes can get you the rest of the way. Then you want to be able to scale up to as many qubits as you like, maintaining their quantum state for as long as you need them to.
We are not there yet. All of the quantum computations that we can do, you could say are more or less impressive circus acts. Everything is going to fall apart after some number of steps, but you can try to make that number as large as you can. The state of the art today is systems with a few dozen qubits.
Mark: Humans are fallible, and we’re taught that computers are deterministic, at least in Von Neumann architecture. Do computers have to be deterministic? Can they be fallible?
Scott: Computers can certainly be fallible. Anyone who has tried ChatGPT over the last months has seen this! We now have these incredible AIs. You can ask them to prove that there are only a finite number of prime numbers, and they will happily oblige you with a proof that looks superficially plausible, but of course has some freshmen-level error in it, because the statement it’s trying to prove is false.
So, you can say, in a certain tautological sense, a computer always does what the laws of physics say that it would do. In that sense, it never makes an error. But in the humanly-relevant sense, of course they can be fallible, and we have daily experience with that.
And a quantum computer is no different. The one real difference with a quantum computer is they are inherently probabilistic. The whole point of the quantum computer is to create this superposition, this vector of amplitudes, and then make a measurement that converts those amplitudes into probabilities. So, given that everything is probabilistic, what do we even mean by a quantum computer succeeding?
This was one of the early questions that people like Umesh Vazirani had to think about when they invented the mathematical foundations of quantum computing about 30 years ago. And what they said was simply, “We will define a quantum algorithm for a problem to be a good one if we can make the probability of an error to be as small as we would like.”
Mark: You mentioned this earlier, and I still don’t understand what it means: a negative 30% chance of rain. Is that just a stronger zero, or does it mean something different?
Scott: A negative 30% chance doesn’t mean anything. It is every bit as nonsensical as it sounds! The whole framework of probability theory only really works with numbers from 0 to 1. But that is why it is so surprising that in quantum mechanics we have to use these other numbers called amplitudes, which can be negative or even complex. Now the key point is the amplitudes are not probabilities. They’re sort of pre-probability, the fundamental numbers that nature keeps track of. And then they get converted into probabilities when we actually make a measurement at the end.
Will ChatGPT pass the Turing Test?
Mark: It feels like during the pandemic of the last two to three years, a decade of progress has been made. Over the next 10 years, do you think we’ll make a hundred years of progress, and in your world view, where do you see that progress happening over the next five, ten years?
Scott: Well, progress is tricky because sometimes it goes ridiculously fast or faster than people expected in certain areas, while also going slower than they expected in other areas. If you had asked someone in 1970, they might imagine that by now everyone would have flying cars, that we would have space elevators, that we would have all kinds of things that we don’t have.
Mark: Quantum teleportation!
Scott: Right! But then they might be pretty amazed that we all carry these devices in our pockets that have instant access to the whole world’s information. And that might go even beyond what they fantasized about in their science fiction.
So, it’s really hard to predict in what areas the progress will be. But I think the next decade is going to be an utterly insane time for AI. I hope that it will be for quantum computing also. I hope that we’ll build a quantum computer before we just build an AI that can build the quantum computer and everything else for us.
Mark: Well, let’s be ready for Q2K when we get there!
***
I am an optimist about the transformative power of information and digitalization. Whether you’re a quantum skeptic or a quantum enthusiast, quantum is going to have a massive impact on Business 2030. This is especially true, as Scott argues, if quantum computers do not work as predicted.
It is time to prepare for Quantum.
Keep watching this space for more insights from “OpenTalk with Mark J. Barrenechea,” my conversations with some of the world’s greatest thinkers and leaders.
A new year brings new opportunities for our customers to drive efficiency, sustainability, profitability and growth with cloud-based digital transformation. With OpenText™ Cloud Editions (CE) 23.1, announced today, we introduce innovations to propel organizations into 2023 and beyond by enabling more intelligent, connected, and responsible operations.
These innovations, part of the Project Titanium roadmap, represent an evolution of capabilities across the information management domains in which we play: content services, business network, digital experience, security, and developer APIs. And with our acquisition of Micro Focus, the integration of their capabilities will become part of our Project Titanium journey to deliver unified, integrated information management in public, private, and API clouds.
Let’s dive into what’s new.
Innovations in OpenText Content Cloud
Creating a modern, digital workplace requires connecting people to content when and where they need it. OpenText™ Content Cloud helps our customers work smarter and faster with digital, secure, and connected experiences. CE 23.1 brings important enhancements to further productivity gains, drive compliance, and master modern work.
Committed to providing government agencies with the highest levels of security and data protection, OpenText™ Extended ECMon Amazon Web Services (AWS), have achieved FedRAMP ‘In Process’ designation. CE 23.1 removes security barriers to cloud adoption for the US Public Sector, allowing agencies to confidently move to a cloud-based environment to modernize citizen-facing services.
With CE 23.1, Life Sciences customers also benefit from enhanced cloud security and compliance. OpenText Content Cloud™ for Life Sciences has added AWS support to its productivity and governance capabilities allowing customers to meet GxP compliance requirements at scale. The platform gives organizations a single repository to share and reuse content, creating an information advantage to drive efficiency across research, clinical, regulatory, and manufacturing processes.
In addition, CE 23.1 extends the information advantage with OpenText™ Extended ECM for Product Lifecycle Management (PLM),giving customers the ability to connect PLM data and applications to other enterprise applications, such as ERP and MRO systems. Customers gain a single source of truth across the enterprise and supply chain to streamline manufacturing processes, such as product design and development.
OpenText continues to help customers make information more accessible to people, systems and business processes with new solutions to support Microsoft® Dynamics 365 Finance, Salesforce and SAP:
With OpenText™ Extended ECM for Microsoft Dynamics 365 Finance, available on Microsoft AppSource, customers connect business content, regardless of where it lives, with key financial processes, giving employees access to relevant content at their fingertips. This cloud solution allows users to work within the familiar Microsoft Dynamics 365 Finance environment, tapping into a 360-degree view of information needed to complete day-to-day financial tasks.
With OpenText™ Core Capture for Salesforce®, available on Salesforce AppExchange, customers transform sales and service productivity with captured customer data. Fully integrated with Salesforce processes, the solution extracts data to map to Salesforce fields, reducing manual document processing time and enabling fast access and new insights to boost customer engagement.
With OpenText™ InfoArchive Cloud Edition now available in the SAP Store, SAP customers can fast-track their move to SAP S/4HANA. Organizations can securely retire SAP and non-SAP applications with a modern decommissioning solution, while keeping data accessible to users—gaining a centralized way to view and report on historical data and content.
Innovations in OpenText Business Network Cloud
OpenText™ Business Network Cloud delivers much-needed transparency across end-to-end business processes to drive business growth in a dynamic economic environment. OpenText allows companies to seamlessly connect and exchange information with trading partners, including suppliers, logistics carriers, distributors and financial institutions, creating an end-to-end integrated digital ecosystem.
Delivering seamless, relevant and highly personalized customer experiences is a sustainable differentiator for companies of all sizes. OpenText™ Experience Cloud enables customers to better leverage data for on-brand and frictionless engagement.
OpenText Experience Cloud CE 23.1 delivers innovations for OpenText workforce engagement management solutions, optimizing call center operations by measuring and analyzing individual and team performance at scale. Now customers can add cloud-based customer interaction analytics to OpenText™ Qfiniti Explore through new Contact Center as a Service (CCaaS) connectors (for Amazon Connect, Genesys Cloud, Twilio Flex, RingCentral and NICE CXone), to extract insights from voice, email and chat conversations. With multichannel analysis on agent experience, agent performance and customer interactions, organizations can identify opportunities for process improvement and personalization to boost satisfaction.
Innovations in OpenText Cybersecurity Cloud
From threat detection and response to data management and forensics, OpenText™ Cybersecurity Cloud provides multi layered detection and protection at scale. Innovations in CE 23.1 give customers advanced tools to maintain cyber resilience posture, minimize downtime risks and fuel informed digital investigations and eDiscovery.
Critical for hybrid work environments, CE 23.1 introduces OpenText Webroot Standalone DNS Protection, providing multi-layered security across the network attack surface. Standalone DNS Protection offers the capability to install without requiring Webroot endpoint security product. It secures both the network and roaming users from malware download and other DNS based attacks while providing customizable policies for internet usage. To simplify the access and usability of OpenText multi-layered security solutions, 23.1 also brings cloud innovations to help managed service providers (MSPs) better protect, manage and govern customers’ business data. This release makes OpenText Webroot portfolio available through the Zix Secure Cloud platform making it easier for MSPs to offer a full suite of security, compliance and data management solutions, while governing and maintaining the compliance posture of their own environment.
In addition, OpenText continues to expand its forensic offerings with OpenText Tableau Forensic TD4 Duplicator (TD4). Designed for acquiring digital forensic images of suspect devices, the TD4 brings ease of use, efficiency, portability and affordability to stand alone forensic acquisitions. Utilizing TD4 as part of their forensic acquisitions allows forensic investigators to simplify the forensic imaging process while delivering forensic integrity to the investigation process. Legal teams also benefit from CE 23.1 innovations with accelerated case management functionality. OpenText™ Axcelerate™ 23.1 ensures all key facts are surfaced, creating end-to-end litigation workflows through integration with Opus 2 Magnum, a cloud-based trial preparation workspace. By connecting document review insights with case management processes, customers gain anytime, anywhere access to evidence, testimony and supporting documentation, driving intelligent case strategy decisions and trial preparations.
Innovations in OpenText Developer Cloud
Empowering developers with new, more powerful tools helps ensure the solutions they build are on-time, easy to manage and reusable for multiple clients. OpenText™ Developer Cloud gives developers access to ready-to-use information management capabilities to make application building more reliable, simple and trustworthy.
With CE 23.1, ease of use is extended with developer administrative functions available in a single place. Now, easily manage tenants, users and developer services right from the Cloud Admin Center, with intuitive and easy to find information. With fast insight to how services are being used, developers can better manage consumption, entitlements and API balances to anticipate and meet customer demand.
Learn more
For more insight into OpenText Cloud Editions innovations, please explore our new blogs.
Imagine if the world went dark and there were no internet. Even for a day. For a week. Consider the massive fallout for organizations everywhere.
Digitalization has morphed from a useful function to a bedrock of society. It is at the center of all future growth. But as our technology advances beyond human limits, carrying us into an amazing future, it also introduces a new kind of crisis—the nanocrisis, a disaster whose speed and scale precludes immediate mitigation by humans. The organizations that will thrive in the digital future are those that prepare today for the disruptions to come.
In this spirit, I am announcing our new book, The Anticipant Organization, a survival guide on how to prepare your organization for a digital crisis and adapt to the new world of human-machine teams. I am honored to have co-authored the book with Major-General (Ret.) David Fraser, one of the most decorated generals in Canadian Armed Forces history, and Tom Jenkins, Chair of OpenText’s board and Officer of the Order of Canada. The book includes a preface with unique insights from Sir Tim Berners-Lee, inventor of the World Wide Web.
Today, information is shared not in seconds, not even in milliseconds, but in nanoseconds. Computing power doubles every 18 months. Built on previously unseen speed, automation is escalating. Network growth, across humans and the Internet of Things, is exponential.
In such a world, organizations are vulnerable on multiple fronts. Catastrophic cyberattacks and digital infiltration. Competitors using AI to make your business obsolete before you even realize the game has changed. Equipment failure, causing collapse of operations. And global instabilities, such as the War in Ukraine and rising climate change, are intensifying these risks.
In the age of the always-on, interconnected digital world, preparing for the unexpected must be every leader’s highest priority.
Six types of nanocrisis: DECIDE which one is coming your way
To take advantage of the massive opportunities offered by digitalization, while surviving the coming nanocrises, organizations must become anticipant. They must identify potential threats, craft effective responses and rehearse them in advance. They must anticipate where plans could go wrong, prepare for contingencies and be ready to adapt on the fly. As we write in the book:
There was a time when leaders consumed information by reports and presentations; now they livestream events even as they unfold. Sage advice was given by trusted advisors; leaders today rely on artificial intelligence for suprahuman insight. The analog organizations of old were hierarchical; now they must flatten to survive a crisis. But most importantly for leaders: Once their organizations were active participants in their fields; today they must also be visionary anticipants. And those who cannot anticipate will wither and die.
In a nanocrisis, sticking to the org chart is the kiss of death. So anticipant organizations are elastic. They have a dynamic chain of command that can collapse when needed to promote the fast flow of information. In the military, when the colonel can talk directly to a sniper with a target steady in their sights, the org chart can be only two levels deep. During the crisis, the leader has access to all the information and all the people, all the time. That’s a three-part advantage.
Anticipants also unite human and artificial intelligence to discover new ways to innovate. It’s about tin and tissue working together—efficiently, creatively, ethically. Such organizations embrace technological adaptation, and they experiment at scale. Iterate, rather than perfect.
Elastic, collapsible, adaptive, with rapid access to vital information. These are the hallmarks of the anticipant organization.
At OpenText, we understand anticipant strategies deeply, because we leveraged them across the past three years to respond to the global polycrisis that all organizations faced—health, geopolitical, social, climate and economic. Empowering our employees, in conjunction with our best technologies, allowed us to adapt rapidly to find innovative solutions, embrace a new equilibrium and thrive. I am excited to share some of our learnings in The Anticipant Organization, alongside deep insights from Dave and Tom, grounded in their own vast experience in military strategy and business leadership.
I am also pleased to announce that, to celebrate publication of the book, OpenText is donating $20,000 to the Canadian Forces College Foundation and Ontario Global 100. Our goal is to help grow Canada’s next generation of global, anticipant leaders.
Companies who follow the strategies for becoming anticipant will know how to act when the nanocrisis hits. While their competitors falter, anticipants will not only survive. They will seize opportunities and secure the potential for staggering new growth.
The ultimate information management conference was back in-person October 4-6 in Las Vegas! OpenText World 2022 featured keynotes from global leaders, peer networking, expert meet ups, hands-on labs, and more. Here are a few of the highlights—some you can catch on-demand right now:
1. Opening keynote: Elevate business with the information advantage
During his opening keynote at OpenText World 2022, OpenText CEO & CTO, Mark J. Barrenechea said, “We’re calling this The Great Reunion… We’ve been innovating for the last three years, and our navigators and customers have been doing some incredible innovation.” Mark explored how the most successful companies on the planet are thriving in a world of hybrid work, integrated machines, digital supply chains, new consumer demands, cybersecurity, and sustainability. Mark noted that information is cumulative, exponential, and accelerating and that digital transformation is the only answer to the opportunities and challenges around us. The best-run organizations are collecting, managing, and leveraging their information to out-compete their rivals, become climate innovators, and build the information advantage.
Mark outlined the OpenText vision for Business 2030, which is driven by four key factors:
Digital transformation across every industry through information and software acceleration
Generations of consumers and employees who demand green, social justice, truth and reconciliation, and trust and compliance
The influx of Gen Y and Gen Z to the workforce, bringing human-centric work and workforces to the forefront
New requirements for AI to drive new galactic growth. With the power of information and the intelligent core, we are all becoming information management companies, and we are all becoming software companies.
Mark also delved into Project Titanium—the path to prepare for Business 2030—with 100,000 new innovation facets over the next year to help companies solve talent turnover, enhance agility, and drive growth. Register to watch the recording, if you missed it!
2. Guest keynote: Alex Honnold
Professional rock climber and philanthropist Alex Honnold joined us at OpenText World 2022 to share his insights on the importance of preparation. Alex shared how phrases like “unprecedented change,” the “new normal” and “uncertainty”, which have become common place in the past few years, all point us in the same direction: what happens when we don’t understand what it means to be agile and prepared. During the fireside chat, Alex sat down with Mark to discuss how to achieve clarity, calmness and control in the most perilous environments.
3. Technology innovation keynote & demo showcase
Day 2 of OpenText World featured OpenText EVP & Chief Product Officer, Muhi S. Majzoub’s technology innovation keynote. The keynote included updates on product roadmaps and discussion around the latest innovations in CE 22.4 that are enabling companies to master modern work, digitize supply chains, build communication-centric experiences, create secure information advantage, and unleash developer creativity. The presentation was followed by the innovation demo showcase, which included live demos of some of the very latest product innovations. Register to watch the recording now.
4. OpenText Cloud Editions (CE) 22.4 announcement
OpenText Cloud Editions (CE) 22.4 were unveiled at OpenText World 2022. CE 22.4 includes a series of impactful new innovations driving forward Project Titanium to deliver seamless, complete and integrated information management in the cloud. With strengthened offerings in public and private cloud, CE 22.4 innovations unlock tremendous value for customers, providing them the tools, solutions, and trust to help solve their biggest hurdles and excel in a world of accelerated change. You can read more in Muhi Majzoub’s announcement blog.
5. The first-ever OpenText Developer Hackathon
This year at OpenText World 2022, we hosted our first-ever OpenText Developer Hackathon. At this powerful and 100% hands-on practical session, attendees could participate in two sessions focused on learning, facing challenges, and winning prizes – all while networking with developers from around the world. At the hackathon, attendees used their creativity and expertise to become the first to figure out the code to open the safe and claim the winning prize(s).
6. Networking
OpenText World wouldn’t be the same without the networking opportunities! Attendees had the chance to learn from each other during the many workshops, roundtables, and user groups and to relax and get to know fellow conference-goers during the welcome sessions, opening night reception, and fun closing night event.
One of the top activities was the morning of Day 3 when in-person attendees broke off into teams to put together snack packs. The collected food was donated to Feeding America to help feed more than 3,000 people in need.
Catch up on-demand
Looking for more from OpenText World 2022? Register or log in to access OpenText World on-demand.
OpenText World 2023
Mark your calendars for OpenText World 2023 at The Venetian Resort Las Vegas, October 10-12, 2023. Stay tuned for more details—registration will be open soon.
Today’s enterprises face massive disruption, including a distributed workforce, cybersecurity threats, changing customer expectations and global regulatory shifts, creating a need for new digital transformation strategies. As a leader in information management, our mission is to provide the technology and trusted guidance to accelerate these transformations, to power and protect information, and create modern work environments for our customers that are frictionless, automated and sustainable.
The latest innovations in OpenText™ Cloud Editions (CE) 22.4, announced today, are part of our Project Titanium roadmap designed to deliver the next generation of our cloud platform and business solutions. With OpenText CE 22.4, we have delivered key innovations that drive seamless integrated information management in the cloud and simplify experiences for our customers in today’s complex environment.
Innovations in OpenText Content Cloud
Empowering workforces is critical to meet the challenges of the digital world. OpenText™ Content Cloud helps our customers master modern work by connecting content to digital business.
In OpenText Content Cloud CE 22.4, we have delivered innovations that enable our customers to work seamlessly across Microsoft® and OpenText™ Core Content. Our latest integration with Microsoft gives customers the ability to open or save documents to Core Content directly from Microsoft Office desktop applications, as well as view, edit, and co-author Microsoft Office documents directly within Core Content – boosting productivity while maintaining content integrity.
We have also been helping our customers adapt to the changing market quicker than ever with a growing Business Process Library of ready-to-run business scenario templates in OpenText™ Extended ECM. In CE 22.4, we have introduced a new Real Estate Management Business Scenario template which streamlines management of globally dispersed real estate assets – a time-intensive process all enterprise organizations face. For more information on other available business scenario templates click here.
Also in CE 22.4, customers can now connect to more SAP applications by integrating SAP S/4HANA Harmonized Document Management with OpenText Extended ECM. Now our Extended ECM customers can connect to SAP applications faster, with less customization and resource investment.
Additionally, OpenText continues to manage the risks associated with eDiscovery through enhancements to OpenText™ Axcelerate which are improving productivity for legal teams. With 22.4, our customers can now uncover deeper insights into eDiscovery review faster with a new configurable dashboard and reporting framework based on the Magellan Business Intelligence and Reporting (MBIR) platform. This new feature comes at no extra cost and eliminates the need for costly third-party reporting tool add-ons.
Innovations in OpenText Business Network Cloud
As the world becomes ever more connected and supply chain networks more complex, organizations require the ability to seamlessly integrate and exchange information with their trading partners. OpenText™ Business Network Cloud enables our customers to optimize operations by connecting trading partners, people, systems and the Internet of Things on a single integrated platform.
Innovations delivered in OpenText Business Network Cloud Foundation continue to build on our previous launches. CE 22.4 gives companies of any size the ability to collaborate with external partners and exchange documents seamlessly with the new Microsoft Dynamics 365 Business Central Order to Cash Adapter Kit. The solution provides an out-of-the-box adapter kit to exchange key business documents, such as sales orders, confirmations, order changes, invoices, ASNs and remittance advices, without the need for any electronic data interchange (EDI knowledge).
Innovations in OpenText Experience Cloud
Creating customer-centric experiences is critical in today’s digital world. OpenText Experience Cloud helps brands deliver relevant, data-driven and modern omnichannel communications-centric experiences. With OpenText™ Experience Cloud CE 22.4, we have delivered innovations that increase relevancy, consistency and responsiveness across the customer journey with unified communication and experience tools including two new out of the box solutions that solve for – Customer Experience Management (CXM) and Digital Experience Management (DXM) use cases. These new solutionsare integrated in a unified environment that brings together authoring, content, customer data and task management across many OpenText applications – Exstream (CCM), TeamSite (WCM/CMS), Media Management (DAM), Experience CDP, and Core Experience Insights – and delivers it all within a composable platform with a consistent user experience. Additional enhancements to OpenText™ Exstream and OpenText™ TeamSite are critical to these new solutions.
OpenText™ Exstream™ is lowering marketing design and content development costs and accelerating time to market for communications that need to be delivered across multiple channels and formats. These new enhancements include a flexible integration with electronic signature including Core Signature for document authorization, as well as testing and simulation for interactive communications and new back-end orchestration processes for channels like Push and SMS.
At the core of every customer experience platform is OpenText™ TeamSite™ and in 22.4 we introduce a composable user experience that customers can use to configure unique workspaces to improve productivity and surface relevant data insights for improved decision making. Combined with a new integration to Google BigQuery, web developers and content creators will benefit from real-time data processing to drive more personalized experiences.
Innovations in OpenText Security Cloud
In an increasingly data-driven world, being able to conduct effective digital investigations is critical for any organization and their cyber resilience posture. With OpenText Security Cloud, our customers can build and sustain an information advantage with advanced digital forensics and threat detection and response.
Security updates in CE 22.4 are designed to modernize forensic digital investigations and improve overall incident response with new cloud connectors for Facebook Messenger, Slack and Microsoft 365 Archive. With support for these cloud connectors, investigators can now collect more evidence from cloud-based applications. We have also delivered the ability to conduct Mac collections, providing enhanced investigative support for environments where users have shifted from Windows to macOS devices.
For our enterprise security customers, we have also added the ability to conduct off-VPN anomaly detection and manage custom automated response actions. In addition, they now can
collect and analyze Packet Capture (PCAP) samples originating from any PCAP provider to detect network intrusions and other suspicious activity with OpenText™ Network Detection & Response.
Innovations in OpenText Developer Cloud
Developers want the power to manage their applications seamlessly. Engaging developers where they learn and work, OpenText™ Developer Cloud CE 22.4 brings a set of important changes that speak to our commitment to reducing friction for developers while they learn about our cloud API services.
With CE 22.4, developers can promote new applications and make updates to existing applications using Visual Studio (VS) Code Extensions with Application Life-cycle Management Service. This enhancement makes it easier for developers to deploy service artifacts that have been built using VS Code.
Join us at OpenText World
OpenText CE 22.4 continues to deliver on the Project Titanium roadmap, delivering seamless integrated information management in the cloud. For more information on our latest innovations, visit our blog page.
Join me during my Technology Innovation Keynote and Innovation Demo Showcase as I kick off Day 2 of OpenText World 2022 in Las Vegas.
As we continue to navigate the challenges of today’s work environment, organizations are looking for the simplicity, flexibility and trust they need to thrive. As a global leader in information management, OpenText™ is powering and protecting businesses to be intelligent, better connected, and more responsible.
With OpenText™ Cloud Editions (CE) 22.3, announced today, OpenText has strengthened our offerings in public and private cloud, with innovations designed to help our customers empower their workforces, better serve their customers and build a more secure and safer world. These exciting innovations, many of which form part of the Project Titanium roadmap, are fueling the future of integrated information management in the cloud.
Innovations in OpenText Content Cloud
Isolated content silos have always been a major challenge for organizations, and this problem has only become more complex with the explosion of remote work and hybrid workforces. Innovations to OpenText™ Content Cloud CE 22.3 are designed to improve ease of use and power modern work.
In OpenText™ Core Content CE 22.3, customers and partners can now integrate Core Content easily and securely with multiple in-house systems using a new public UI widget. The new widget reduces digital friction and enables greater control and security of content from backend systems, while eliminating the need for users to flip between applications. We are also introducing a new iOS mobile app for OpenText Core Content, providing access and flexibility to work from anywhere at any time. With the app, users can securely access information and manage documents by department, projects or favorites, add new files or versions and display metadata properties. Additionally, the workflow feature in Core Content now includes a more detailed audit trail, including steps, status and an audit history of running and completed workflows.
CE 22.3 also delivers improved compliance and control features in OpenText™ Documentum™ for Life Sciences. OpenText™ Documentum™ for Quality & Manufacturing now offers secure print controls for pharmaceutical manufacturers, helping companies stay compliant with Good Manufacturing Practices (GMP). Integration with OpenText™ Output Server provides enhanced printer management and secure access that ensures prints are picked up by the authorized users. Additionally, in Life Sciences Smart View, new capabilities allow Documentum for Quality & Manufacturing users to route change requests and Category 1 documents through review and approval workflows, enabling users to manage associated tasks to completion.
In OpenText™ Documentum™ for Research & Development, new Identification of Medicinal Products (IDMP) metadata allows for tagging regulatory documents with controlled vocabulary, allowing our customers to prepare to use the new data standard in regulatory submissions. In addition, updated dictionaries enable cascading of IDMP metadata and efficient IDMP keyword-based searches and deliver consistency across systems.
CE 22.3 also offers a new Key Mediator product, delivering bring your own key (BYOK) capabilities and giving encryption control to customers in OpenText™ Extended ECM and OpenText™ Documentum™.
Innovations in OpenText Business Network Cloud
Companies migrating to the cloud to mitigate the operational risks associated with supply chain disruption need expertise to help manage their integration environment. OpenText™ Business Network Cloud CE 22.3 gives businesses of any size the tools they need to manage their integration environment, gain visibility into transactions with suppliers and buyers, and manage their enterprise supply chain information.
With OpenText™ Business Network Cloud Foundation CE 22.3, we continue to build on our innovations delivered in CE 22.2. We have added new capabilities for Oracle NetSuite users through the addition of a Procure to Pay adapter kit; an Order to Cash adapter kit was delivered last release. These enhancements allow customers to benefit from a global integration platform while also having access to a growing library of pre-configured, self-service-based application adapters.
OpenText™ Active Orders now includes new dashboard features for purchase order (PO) and advanced shipping notifications, which provide increased visibility options for supply chain leaders to track and manage transactions and performance and gain 360-degree supply chain visibility with all suppliers.
This release also includes the game changing solution OpenText™ Active Access, (formerly known as OpenText™ Supplier Portal), a proven product that provides single sign-on access to business ecosystem information for both internal and external users to facilitate digital collaboration. Now available for all industries, Active Access provides identity and access management and personalized content experiences across the supplier network at scale while mitigating risk.
Innovations in OpenTextExperience Cloud
Today’s customers use many communication channels and touch points to engage with organizations, but many businesses struggle to understand the patterns and trends within those interactions. In OpenText™ Experience Cloud CE 22.3, improved analytics allow our customers to make better use of data and optimize omnichannel communications to deliver an overall improved experience.
OpenText™ Qfiniti Explore CE 22.3 delivers support for multi-channel interactions analytics in the cloud, bringing multi-interaction channel data within one application so businesses can quickly and easily gain insight into their customers. This release adds intrinsic capabilities for customer chat sessions analysis. We are also introducing an open transcription service which enables our customers to either use Qfiniti Explore’s voice transcription capabilities or leverage their existing third-party transcription service.
With OpenText™ Core Experience Insights (CXI), communication performance analytics enables OpenText Exstream customers to visually discover and analyze their communication performance with out-of-the-box dashboards. This innovation provides key performance analytics throughout the customer journey, enabling our customers to act on trends and insights quickly and efficiently. In addition, the out-of-the-box campaign dashboard allows customers to compare their campaign efficiency and fine-tune campaigns as needed.
Improving efficiency is a top concern for marketing and publishing teams. In CE 22.3, OpenText™ Media Management is driving increased productivity, agility and speed-to-market for users with the ability to use the Workflow Builder to automate the publishing of content to platforms such as Vidyard, YouTube or a CDN, with more publishing integrations being added regularly. Also new to the solution is the support for Google Video AI for object, places and activity analysis, and an integration with social media management platform Hootsuite™.
Innovations in OpenText Security Cloud
As organizations continue to navigate the rise in cyber threats, the best defense is a cyber resilience framework, including a robust, multi-layered security, data protection and investigation process that enables security operation centers and digital forensic investigators to take immediate action. Security updates in CE 22.3 are designed to power and protect organizations of all sizes.
In CE 22.3, we have broadened our support of industry standards by including support for the Advanced Forensics File Format 4 (AFF4) in OpenText™ EnCase™ Forensic and OpenText™ EnCase™ Endpoint Investigator. Support for AFF4 provides the ability to read both physical and logical images and to ingest all or select portions of evidence collected with another tool. With this update, digital forensic investigators can combine evidence collected with multiple tools into a single case file, resulting in faster, more efficient investigations.
CE 22.3 also expands OpenText™ Network Detection and Response (formerly Bricata NDR) sensor support. This enhancement enables Fortune 1000 security operations centers to more quickly and efficiently detect and respond to threats in their network with scalability and precision, ensuring no critical data is missed.
We have added new DNS Leak Prevention capability to Webroot™ DNS Protection. This innovation stops rogue DNS requests by leveraging the power of BrightCloud® Threat Intelligence to identify and block vulnerabilities exposed through DNS including tunneling and data exfiltration attacks. DNS Leak Prevention provides security operations with stronger and more accurate control of DNS despite the challenges presented by encrypted DNS such as DoH (DNS over HTTPS), ensuring users stay protected.
Innovations in OpenText Developer Cloud
Developers want to be engaged where they learn and work. With CE 22.3, we continue to invest in developer communities with several updates to our website, and on our Postman and LinkedIn communities to enhance the developer experience. Interactive documentation support will be added to our website for testing single lines of code, making it easy for developers to test every aspect of our code.
We are also announcing two separate public betas of our new developer tools to support how developers work today: Microsoft Visual Studio Code Extensions, bringing our cloud API services into the most popular integrated development environment for enterprises. We are also continuing to improve our Cloud API and services Administrator with a new OpenText Developer Cloud administrator. Stay tuned for more information on these exciting betas.
With OpenText CE 22.3 and the innovations under the Project Titanium roadmap, our customers will better experience the full spectrum of the OpenText cloud journey to meet the needs of modern business.
In a time of accelerated digital transformation, the concept of digital assets is also rapidly expanding. Put simply, almost everything is a digital asset these days.
Digital Asset Management (DAM) has long been an essential tool in content-centric fields such as marketing, media and entertainment, but they’re no longer the exclusive users of rich media in day-to-day operations. The growing volume and complexity of digital content in most industries has made DAM a crucial capability in a wide variety of organizations.
Today’s companies use digital assets for everything from customer engagement and process optimization to security and quality assurance. Employees need to access the assets – images, videos, audio and more – quickly and easily, without leaving their usual workflows. This makes integration with key business systems vital in any DAM solution.
Reining in rich media
Even in fields like marketing where people have deep experience handling vast quantities of digital content, the management challenges are increasing. Keeping pace with consumer expectations means constantly creating rich, interactive omni-channel content that must be accessible, yet still meet evolving governance regulations. Then there’s the ongoing task of overseeing rights and permissions, which has a direct impact on the bottom line. When there’s no central destination for digital assets, they end up stored in multiple, unconnected repositories – upwards of 20 is typical – throughout the organization. Employees waste time and money searching for files and bringing them into the relevant business application, or duplicating them if they can’t be found.
Business leaders outside marketing and media face an especially daunting task. They’re often unaccustomed to basic management processes for digital media, yet their companies are now overflowing with it. Fragmented storage and poor accessibility drain productivity, frustrate employees, and degrade customer or partner relationships with slow content distribution and potential inconsistency.
Integrating DAM with business processes
Central management and full visibility are foundational for organizations seeking to maximize the value of their digital assets. Whether it’s a marketing team producing omni-channel content for external consumption or an engineering company creating training videos for remote employees, a DAM solution keeps everything in one place.
Having a hub for all digital content is critical, but so is integrating that hub with web content management, product information management, content delivery networks, graphic design tools and other fundamental systems. By linking digital assets with product and customer data within enterprise applications, employees can efficiently create, find, manage, distribute and reuse content.
An advanced DAM solution reduces costs and boosts productivity by eliminating time-consuming searches and duplication, automating renewal of intellectual property and enhancing consistency across channels. The content supply chain becomes transparent in the context of employees’ familiar business processes.
Just as important, good DAM solutions enable companies to control the complete lifecycle of their digital assets. Filters and security features limit access, so specific employees, partners and customers can use specific assets without making manual requests.
OpenTextTM Media Management can be a single, flexible DAM for the entire enterprise. It keeps digital assets in one highly scalable place that’s available organization-wide via headless integrations or customized, team-specific portals. OpenTextTM Digital Asset Management for SAP® Solutions extends Media Management, offering powerful SAP ecosystem integrations.
How the San Jose Sharks accelerated the creation and use of media assets
Driving fan engagement when teams are on and off the ice is integral to the success of any NHL team. The San Jose Sharks needed a DAM to better manage media for rapid creative production, particularly for the wide variety of video content fans had come to expect at games, in TV ads and on social media. Improving search capabilities was a top priority, since the production team had to package stories at the speed of social media.
The Sharks chose OpenText Digital Asset Management for SAP in part for its seamless integrations with the enterprise applications their employees use most. The integration into Adobe Premiere, the industry-standard professional video editing tool, facilitated by implementation partner Cortex Vertical, was a game-changer.
Now the production team simply drops assets into the repository with the appropriate metadata whenever they’re created. Users can find and share the files quickly when they’re working in Adobe Premiere, streamlining the production of video projects that build brand value and keep fans entertained.
DAM 3.0 in action
The new frontier of DAM is still in development, but it’s defined by next-level capabilities like these:
Delivering insight into asset value by tracking usage and applying performance metrics
Expanding the potential variety of assets that can be managed to include new types (3D models, security footage, drone feeds, software updates and more) and assets traditionally stored outside DAM solutions (text)
Storing asset components (website sections and more), not just complete assets
Offering greater integration with WCM, CCM, CRM, social media management platforms and more
SAP, one of the world’s leading producers of ERP software, chose the DAM solution it sells (SAP Digital Asset Management solution by OpenText, also known as OpenText Digital Asset Management for SAP Solutions) because it has these third-generation capabilities. Every asset type at SAP – from images and videos to white papers – that isn’t tied to a traditional ERP lives inside the DAM, which is integrated with more than 20 applications used at the organization. The solution serves more than 105,000 SAP employees in more than 140 countries, yet few are aware they’re connecting to it. No training is required, since employees stay in their regular business applications. The right assets are simply always available wherever and whenever they need them.
Managing today’s and tomorrow’s digital assets
Part of the OpenText Experience Cloud, OpenText Media Management is a DAM solution for every organization. It’s much more than just a tool for marketing, offering a powerful advantage to sales, production and, increasingly, maintenance and security operations.
OpenText Digital Asset Management for SAP provides a single, secure point of management for the growing number and variety of digital assets in today’s companies. It integrates seamlessly with the core SAP solutions to increase process efficiency, control the asset lifecycle and deliver a consistent omni-channel experience.
As supply chains become more digital, global, and complex, businesses are under growing pressure to modernize the way they connect, communicate, and operate.
Two of the most critical technologies enabling this transformation are Electronic Data Interchange (EDI) and Application Programming Interfaces (APIs). While both are used to exchange data between systems and partners, they work in fundamentally different ways—and understanding when and how to use each is key to building a future-ready supply chain.
In this blog, we’ll break down EDI vs. API, explaining their differences, and why EDI remains vital despite the rise of modern APIs. And, explore how combining the two can give your business the flexibility, speed, and scalability needed to thrive in today’s dynamic environment.
What is the difference between EDI and API?
Electronic Data Interchange (EDI) and Application Programming Interfaces (APIs) are both methods of exchanging business data, but they serve different purposes and operate differently.
EDI (Electronic Data Interchange) is a standardized method for exchanging structured business documents like invoices or purchase orders in batches—ideal for high-volume, stable transactions.
APIs (Application Programming Interfaces) enable real-time, flexible data sharing between systems, suited for dynamic tasks like live shipment tracking or inventory checks.
Understanding EDI vs. API is essential because each serves a distinct role. EDI excels at handling high-volume, standardized transactions, while APIs enable real-time, flexible data exchange.
By understanding their strengths, businesses can strategically use both to create a connected, agile supply chain that balances stability with speed and adaptability. This hybrid approach ensures seamless integration across partners, systems, and workflows.
EDI simplifies key transactions
EDI enables fast, structured, and automated data exchange between trading partners, which simplifies key transactions, such as sending orders, giving notice of deliveries, confirming receipt of deliveries, booking transport, sending invoices, among others.
EDI is understood globally and follows recognized formats, such as EDIFACT, ANSI X12 for seamless data exchange. It’s secure and efficient at handling large volumes of data transactions, but it can be complex and costly to set up the initial configuration and trading partner mappings, especially for smaller companies.
Despite being trusted and used for decades, for years now, many believed that EDI would be phased out and replaced by Application Programming Interfaces (APIs). However, given its value in delivering structured, error-free data exchange in an increasingly complex global marketplace, EDI usage continues.
Companies around the world, from suppliers and logistics providers to retailers and manufacturers, rely on an EDI strategy to exchange critical business documents securely, quickly, and in a standardized format.
APIs enable instant data exchange
APIs allow instant data exchange without waiting for batch processing and offer integration flexibility with a wide range of systems, such as CRMs, ERPs, analytics tools, and other cloud-based applications within your digital ecosystem. However, where EDI is all about standardization, API formats vary, requiring custom integrations with each partner, which can be costly and time-consuming in multi-partner environments.
Many businesses use APIs to communicate between disparate systems within their system chain. Since APIs provide real-time data exchange, this can improve supply chain transparency and visibility.
And, APIs connect to e-commerce platforms and support the integration of analytics tools, allowing businesses to gain insights into performance metrics and adapt to changing conditions.
The importance of a strategy that connects EDI and API
The supply chain workforce is changing. Some professionals are retiring, others joining don’t know much about EDI and want to go forward with API-first strategies.
There are also business challenges, like rising costs, but fewer resources, supply chain disruptions, and technology innovation initiatives, and more. Given these factors, it’s less about EDI vs. API, and more about taking a “best of both worlds” approach, which sets you up for success.
Rather than replace EDI, integrate it with APIs, other cloud platforms, and AI/ML, so you can enhance automation and flexibility within your digital ecosystem. This connected approach will reduce costs in the long term, improve operations despite possible disruptions and workforce changes, and ensure compliance with global standards.
With a connected strategy, you can bridge the gap between bulk transaction support and real-time data exchange, making it easier to handle high-volume processes and dynamic, immediate updates needed to keep the flow of business going.
You can more easily integrate with ERP systems, such as Microsoft Dynamics, Oracle NetSuite, Oracle Fusion, and SAP S/4HANA, that are already in place instead of ripping and replacing to make new technology fit with legacy technology.
How to get started with EDI and API integration
Every day you try to keep operations running smoothly, find ways to innovate and drive efficiencies, reduce costs, and simplify your supply chain. But you are asked to do this with limited resources and budget, making it hard to keep up with the speed of technology.
When managing all these connections and the information attached to them, it’s important to think long-term, not just one year at a time. You need solutions that evolve with you and continuously add new capabilities to assist you as your business grows.
You don’t have to go it alone. There are several solutions out there, but what you need is a partner and a solution that will take the time to understand your digital ecosystem, so everything is done right from the start.
Here are questions to ask when selecting an EDI and B2B integration solution and partner:
Knowledge and Know-How: Can they ensure a successful implementation—on time and on budget?
Automated Workflows: Can they help you find ways to reduce manual tasks and errors and increase productivity?
Enhanced Visibility: Does the solution – as built out of the box – enable access up-to-date information for better decision-making, gaining insights into your supply chain operations?
Cost Reduction: Will the solution reduce long-term costs, including total cost of ownership (TCO), and avoid hidden implementation fees?
Compliance: Can they ensure adherence to industry standards and regulations?
Ongoing Support: Will you receive regular customer support, including help with data validation and mappings from onboarding through implementation and after go-live?
EDI and APIs: How OpenText can help
OpenText Business Network supports both EDI and API-based integration—allowing businesses to connect with all partners, regardless of their technology maturity. This hybrid approach ensures end-to-end visibility, flexibility, and scalability across your digital supply chain.
OpenText’s B2B Integration solutions create a unified environment connecting your ERP system (Microsoft Dynamics 365, Oracle NetSuite, Oracle Fusion, SAP S/4HANA, etc.) with EDI and APIs in one digital ecosystem.
OpenText offers pre-built ERP EDI-to-API adapters on a modern, scalable B2B platform and VAN—enabling faster deployment without requiring deep EDI expertise.
Our trusted, flexible solutions let businesses connect once to everything. With our expertise, you’ll streamline supply chain operations and build a foundation for innovations like AI/ML that maximizes your business data value.
Cybersecurity is a major concern for organizations today. As cyber threats grow more complex, the need for strong mechanisms to detect, respond to, and investigate incidents is crucial. Digital Forensics and Incident Response (DFIR) is a key part of modern cybersecurity strategies. It helps organizations mitigate the impact of cyber incidents, understand their root causes, and prevent future occurrences. This blog explores DFIR, its importance, and how OpenText™ can help organizations be cyber resilient.
A brief history of (computer) time
Decades ago, business automation relied on isolated computing platforms like midrange and mainframe computers. These systems operated on private networks with limited connections to the public internet. As a result, the number of vulnerabilities and risks of exploitation were lower compared to other enterprise risks.
Today, multi-tiered and hybrid on/off-premises solutions are common. The internet is everywhere, and many employees work remotely on untrusted networks. Consequently, this shift has increased the need for strong cybersecurity solutions. Alongside this evolution is the need for managing incident response and digital forensics.
Incident response and digital forensics
Incident response started in IT Operations, focusing on specific platforms or software. As cybersecurity threats evolved, incident response integrated with digital forensics. This integration provides a complete approach to managing and mitigating cyber incidents. It ensures organizations can detect and respond to incidents and understand what happened.
Need for digital forensics
Organizations face increasingly sophisticated attacks. Detecting and responding to incidents and understanding what happened is critical. Digital forensics provides this ability. Mature forensic capabilities help security teams reconstruct attack timelines, identify root causes, recover compromised data, and understand attacker motives and techniques.
For environments with regulatory compliance, forensic evidence may be legally required for reporting, liability assessments, or litigation. Without sound forensics, organizations risk making decisions based on incomplete or inaccurate information, potentially worsening the damage caused by an incident.
The evolving threat landscape
The cyber threat landscape includes both external and internal adversaries. Nation-state actors, ransomware groups, and organized cybercriminals continue to evolve their tactics. Internal threats from disgruntled employees, careless insiders, or compromised internal accounts are also common.
Moreover, remote work and decentralized networks have expanded the attack surface. This makes it easier for insiders and outsiders to exploit weak points in a digital ecosystem. Additionally, integrating third-party vendors and supply chains into core business operations extends threats beyond traditional perimeter defenses. Therefore, modern organizations must be vigilant and ready to investigate incidents from all angles.
DFIR posture and success criteria
A mature DFIR posture involves a proactive and integrated approach to threat detection, containment, investigation, and recovery. Successful DFIR programs combine automated detection tools, playbooks for incident triage, real-time alerting, and a seasoned response team.
Key success criteria include clearly defined roles and responsibilities, the ability to collect and preserve forensic evidence legally, rapid containment procedures, and post-incident reviews. Metrics like mean time to detect (MTTD), mean time to respond (MTTR), and the quality of forensic reporting indicate how well an organization can respond to cyber threats. These metrics are often required to meet service level agreements with clients and customers.
OpenText solutions for DFIR
OpenText offers solutions to enhance an organization’s DFIR capabilities. These solutions enable efficient collection, analysis, and reporting of evidence from various data sources. Here are some key services and tools provided by OpenText:
Digital Forensics and Incident Response Solutions (EnCase): OpenText’s DFIR solutions help organizations collect, analyze, and report on evidence from various data sources. These solutions streamline incident response investigations, helping teams quickly identify the intrusion source, impacted systems, and root cause while preserving all evidence. For more details, visit the Digital Forensics and Incident Response page.
Incident Response (IR) Services: OpenText provides tools that speed up the triage of IR artifacts. These tools help security teams quickly understand the full extent, impact, and nature of a security compromise. They also offer visibility into forensic artifacts to identify the root cause and timeline of an incident. For more information, check out the IR Services.
Forensic Lab Advisory: OpenText’s Forensic Lab Advisory service provides expert guidance and support for forensic investigations. This service ensures that critical digital evidence is captured and analyzed, improving response effectiveness and helping organizations recover from incidents more quickly. Learn more about the Forensic Lab Advisory Service.
Where do we go from here?
Organizations serious about cyber resilience are increasingly turning to DFIR retainers. A DFIR retainer provides guaranteed access to seasoned incident response professionals and forensic investigators when an incident occurs. These retainers often include readiness assessments, tabletop exercises, and ongoing consulting to enhance the organization’s defensive posture.
With cyber insurance providers and compliance frameworks emphasizing the importance of documented response plans and expert support, a DFIR retainer is a strategic necessity. It bridges the gap between reactive and proactive security and ensures that when the unexpected happens, the organization steps into action with clarity and confidence.
As cyber threats continue to evolve, having a strong DFIR strategy is essential for maintaining operational continuity and protecting sensitive information. OpenText’s comprehensive DFIR solutions and services help organizations effectively manage and mitigate cyber incidents. If you’re interested in discussing how OpenText can support your DFIR needs and enhance your cybersecurity posture, please reach out to us at SecurityServices@opentext.com. Our team of experts are ready to assist you in building a resilient and proactive security framework.
Co-Author: Mark Cappers is a Principal Consultant for OpenText Managed Security Services. A seasoned Consultant with over 20 years of experience in security, networking, and computing environments. Mark has specialized in information security, contributing to the founding of the EDS GIS Security Incident Response/Forensics team and leading enterprise security projects for global clients. Joining OpenText in 2017, he continued his career as a seasoned digital forensics and IR practitioner. Today, Mark advises customers on their e-Discovery, Digital Forensics, and Security Incident Response.
When it comes to enterprise content management, one size rarely fits all. Users across departments interact with digital content differently. Yet many organizations still operate with a single, generic user interface that doesn’t reflect the unique needs of each role. This lack of proper context frustrates users, clutters their experience, and ultimately slows down productivity.
For administrators, the challenges are equally significant. Managing interfaces through tools like Perspective Manager requires toggling between multiple environments, complicating what should be a straightforward task. Without an intuitive way to build and deploy role-based experiences, user adoption and efficiency suffer.
Home pages: A smarter way to tailor user experiences
OpenText™ Content Management home pages address these challenges head-on. The introduction of customizable home pages in Smart View gives both administrators and end users a powerful new way to streamline daily work.
Home pages put everything users need to do their job front and center.
Administrators and business administrators create, edit, and manage home pages entirely within Smart View using a drag-and-drop editor. Home pages are then assigned to users by department, but admins can also apply advanced rules for more granular control as well. End users benefit from a tailored landing experience that gives them fast access to the content and enterprise content management tools they use most without needing to hunt through folders or menus.
Each home page can include a wide range of configurable elements, including:
MyToDo widgets for immediate access to action items
Recently accessed and favorites widgets to get to familiar content fast
Shortcuts to business workspaces to quickly jump back into an open project
Lists of department-specific documents without having to waste time searching
Home pages are configured directly within Smart View using a drag-and-drop editor.
Users assigned to multiple home pages can easily toggle between them using the hamburger menu and admins can set a default for a more seamless experience.
How different teams get more done with home pages
Here’s how different departments can use home pages to get more done:
Sales: A sales rep’s home page could surface pipeline dashboards, quick links to customer workspaces, and recently accessed proposals all in one place. This saves time and keeps the focus on closing deals.
Marketing: Marketing teams can use home pages to centralize campaign collaboration, brand asset libraries, and analytics reports. A clean, customized interface helps marketers move faster and collaborate more effectively.
Human Resources: HR professionals can benefit from pages that display onboarding workspaces, approved policy documents, and links to internal systems like payroll or learning platforms. Everything they need is just a click away.
Finance: For finance teams, home pages can feature access to budget workspaces, reports, and compliance documentation. Tailoring the layout by role ensures that sensitive or specialized content stays secure yet accessible.
Create tailored experiences for every role
Home pages in OpenText Content Management are more than a visual upgrade—they’re a productivity enabler. For administrators, they reduce the overhead of interface management. For users, they offer a customized environment that aligns with how they work.
With support for department-based rules, easy editing in Smart View, and import/export functionality for scaling across the business, home pages offer a practical way to bring proper context into your enterprise content management strategy. By aligning the content experience with individual roles and responsibilities, organizations can empower users to work more efficiently, making every interaction more focused, relevant, and productive.
For over a decade, financial institutions have been at the forefront of adopting analytics and AI solutions. Banks and Insurance companies, in particular, recognized early on the value of leveraging large volumes of data and the use of powerful data warehouses to streamline internal processes, reduce costs, and improve operational efficiency – as of 2024, 77% of all Financial Institutions had adopted some sort of Analytics and AI technology and led cost savings initiatives of $447B – (1). From directing clients toward lower-cost digital channels, proactively offering credit limit increases based on expenditure and payment history to automating loan and credit request processes and transforming repetitive inquiries into FAQs, financial institutions have historically focused their efforts inward.
However, the game has changed.
Today’s Analytics and AI capabilities have evolved dramatically. With predictive data analytics, data visualization tools, real time analytics and generative AI, real-time predictive models, and deep personalization now within reach, continuing to focus solely on cost optimization is no longer a competitive strategy—it’s a missed opportunity. The true potential lies in harnessing these technologies to deliver exceptional, personalized customer experiences that drive engagement, loyalty, and financial wellness – to both clients and organizations.
A Risk-Averse Industry in a Rapidly Evolving Landscape
Despite being well-equipped with customer data and digital infrastructure, many financial institutions remain stuck in a traditional, risk-averse mindset. Their reluctance to fully embrace the power of Analytics and AI for customer engagement often stems from concerns about regulatory scrutiny and internal cultural inertia. Meanwhile, FinTechs such as Robinhood, Coinbase, Cleo, Lemonade and other digital-native players are seizing the moment—delivering agile, hyper-personalized experiences that win over modern digital-native players are seizing the moment—delivering agile, hyper-personalized experiences that win over modern customers.
According to a PwC report (2), 73% of banking executives say customer expectations are increasing significantly, yet only 35% feel they are effectively leveraging AI to improve customer experience.
Letting startups lead the way in innovation while established institutions remain cautious might seem like a prudent risk management strategy. But, in reality, it exposes traditional banks, insurance companies and investment firm to a slow erosion of market share, brand relevance, and customer trust—especially among younger, tech-savvy demographics.
Turning Data into a Differentiator
Financial institutions possess a goldmine of customer data—account behaviors, transaction history, spending patterns, risk profiles, and even lifestyle indicators. The opportunity to turn this data into personalized, proactive financial guidance, using Business Intelligence tools is unprecedented.
Imagine using AI-driven insights to inform a customer about an attractive mortgage option based on the fact the client is about to retire, or suggesting an insurance plan proactively knowing the customer recently purchased an all-inclusive vacation package on their credit card or providing a short-list of stocks which are delivering above industry, to a client who tends to buy tech stock every quarter. Personalization is no longer a luxury: it is an expectation.
As an interesting fact, McKinsey (3) reports that banks that personalize customer interactions can increase revenue by 10-15% and reduce churn by up to 30%.
Also, Jim Marous, a leading financial services influencer during a recent webinar, said it best:
“Banks know more about their customers than the customers know themselves. Use this information—and share it in a meaningful way!”
This is the new competitive edge: moving from generic product offerings to highly relevant, contextual experiences that meet customer needs before they’re even articulated.
Turning day-to-day transactional Interactions into Memorable Moments
Financial institutions engage with customers billions of times each year. These interactions, however, are overwhelmingly transactional. Checking balances, transferring funds, purchasing travel insurance, buying stock, withdrawing cash. Functional? Yes. Memorable? Not even close.
With Analytics and AI solutions , these everyday moments can be transformed into relationship-building touchpoints. Imagine receiving personalized stock updates related to your investment portfolio while browsing related news, being alerted to tax-saving investment options during a high-spending month or even being alerted when stock price of your portfolio has reached a peak and hence allowing you to make the decision to sell – or maybe simply let you know of your recent increment of wealth.
According to Accenture, 67% of consumers say they want companies to provide relevant recommendations before they even ask (4). And yet, only 36% of financial institutions claim to provide proactive suggestions based on customer data.
“AI solutions can empower automation and allow a frictionless processing of operations while reducing inefficiencies and cost—while enhancing the experience of end users.”
AI-powered personalization can offer real-time insights, contextual alerts, and educational nudges that help customers make better financial decisions—turning routine banking into intelligent guidance.
Winning the Hearts of the Next Generation
Millennials, Gen Z, and Gen Alpha are fundamentally reshaping the financial services landscape. They are more open to sharing personal data, more comfortable with digital ecosystems, and far more willing to experiment with new services—provided they are relevant, fast, and intuitive. In addition, they are more risk averse and are willing to try new things to get more value into their lives – read more about Gen Zs and the future of finance on the following blog.
While older generations favored in-person trust, younger customers value digital transparency and personalization. They expect their bank to behave more like Spotify or Netflix—anticipating needs and tailoring experiences by letting these companies use their information. Let’s be clear here: they know their usage and consumption data is being used to build superb experiences via Predictive Analytics and Business Intelligence plays . And guess what: They love it!
Salesforce reports that 84% of customers say the experience a company provides is as important as its products and services (5).
And yet, many traditional banks still rely on outdated engagement models. While some have launched digital banks or partnered with fintech’s, these efforts often lack integration with core banking systems or fail to deliver seamless, personalized journeys.
Instead of playing defense, financial institutions should fully embrace the capabilities of Advanced analytics and AI to attract, understand, and retain the next generation of customers—on their terms.
Conclusion: A New Mandate for the Future of Finance
The future of financial services doesn’t lie in simply becoming more efficient—it lies in becoming more human.
Yes, cost savings and process automation are necessary. But they are just the beginning. The real opportunity is in creating intelligent, empathetic, and proactive customer experiences that build long-term value, loyalty and deepen trust—for both the institution and the individual.
Financial institutions already have the tools, data, people and infrastructure. What they need now is a mindset shift—from risk aversion to customer obsession.
Those who act now will not only differentiate themselves in a crowded marketplace but also redefine what it means to be a trusted financial partner in the Analytic and Artificial Intelligence (AI) age.
Sources
(1) “Impact, Future, Trends and Key Insights” (2025)
(2) “Financial Services Experience Survey” (2023)
(3) “The value of getting personalization right—or wrong—is multiplying” (2023)
(4) “Banking on the Cloud: Technology Vision” (2023)
As someone who has spent over two decades in the energy sector before joining OpenText as an Industry Strategist, I’ve witnessed first hand the operational challenges faced by energy and resources corporations that have root causes stemming from inadequacies in information management.
Today, I’m excited to share how organizations across utilities, oil and gas, chemicals, metals and mining, and engineering and construction can leverage information management to achieve $1 billion in operational savings over the next decade, using the same strategies OpenText employs.
Our approach combines innovative technology solutions with operational excellence to transform IT cost structures while enhancing productivity and elevating human potential across the enterprise.
The Unique Challenges Facing Energy and Resources Organizations
Energy and resources companies operate in an environment of volatile commodity prices, stringent regulatory requirements, complex asset management needs, and increasing pressure to improve safety while maintaining profitability. Many organizations in this sector struggle with:
Complex document management requirements for regulatory compliance
Complex supply chains and B2B ecosystems that play a key role in keeping assets running for longer
High costs and safety risks associated with field and facility operations
Increasing cybersecurity threats to critical infrastructure
These challenges create significant operational inefficiencies that directly impact the bottom line.
At OpenText, we’ve developed a blueprint for using our own portfolio of information management solutions to transform operations, optimize systems, and simplify complexity.
This blueprint can be used by organizations across the energy and resources sector to unlock measurable value – like $1 billion in savings over the next 10 years and perhaps even more.
The Five Pillars of $1 Billion in Savings
OpenText recently announced an ambitious initiative to achieve $1 billion in operational savings over the next decade by leveraging our own software solutions. This strategy is built around five key areas that are particularly relevant to energy and resources corporations:
Data Center Consolidation and Cloud Optimization
For energy companies managing operations across multiple locations, consolidating data centers and optimizing cloud environments can yield approximately 15% of total savings. This represents about $160M in savings in our plan to reach $1B in savings. By migrating from fragmented, on-premises systems to unified cloud platforms, companies can reduce infrastructure costs while improving data accessibility and security for both office and field personnel.
Systems and Tools Rationalization
Many energy corporations operate with dozens of disconnected systems accumulated through years of operations and acquisitions. CIOs are prioritizing consolidation by rationalizing these systems – which represents the largest savings opportunity at 35% of potential cost reduction. This amounts to about $375 million in savings for OpenText and likely even more for many companies across the energy and resources sector.
Companies can eliminate redundancies and create a unified operational view that supports better decision-making across the entire asset lifecycle and supporting business functions.
Process Improvement, Automation and AI
Asset intensive operations involve thousands of repetitive processes that are ideal candidates for automation. Our belief is that with cloud, security, and AI anything that moves, including information, can now be autonomous. By implementing intelligent process automation and AI-driven workflows, companies can achieve approximately 15% of their total savings. While freeing highly skilled workers to focus on safety and value-added activities instead of routine, and error prone tasks.
Employee Productivity and Efficiency Improvements
Facility operations across the energy and resources sector often suffer from information delays and communication challenges. Digital solutions that connect field and facility workers with real-time information and collaboration tools can drive approximately 25% of potential savings through improved workforce productivity and reduced downtime.
Cost Avoidance Through Proactive Management
Proactive management of assets and operations can help energy companies avoid approximately 10% of costs. By implementing predictive maintenance and other information management solutions, organizations can prevent costly equipment failures, operational disruptions, and safety incidents before they occur. Just as all safety accidents are preventable, so are other business challenges using information management best practices and technologies.
The Path Forward
By following OpenText’s blueprint for saving $1 billion in cost savings, companies across the entire energy and resources sector can achieve similar transformative savings while positioning themselves for sustainable growth into the future.
To learn more about how your organization can leverage OpenText solutions to achieve substantial operational savings, visit How to save $1 billion the OpenText Way and sign up for a Professional Services Workshop.
In the energy, manufacturing, and construction industries, managing vast amounts of technical documentation, ensuring compliance, and optimizing workflows are critical to maintaining operational efficiency and safety. OpenText™ Documentum™ Content Management (CM) and OpenText™ Documentum™ Content Management (CM) for Engineering have long been a trusted enterprise content management (ECM) platform for these sectors, offering robust document management, security, and scalability. Now, OpenText Documentum CM for Engineering is revolutionizing how these industries handle complex processes with the integration of generative AI capabilities through OpenText™ Content Aviator and the new AI-driven workflow insights. Let’s explore how these AI features can supercharge your operations, with specific use cases tailored to energy, manufacturing, and asset operations.
OpenText Documentum CM for Engineering: A foundation for energy, manufacturing, and construction
OpenText Documentum CM for Engineering provides a cloud-native content management platform that excels in managing technical documentation, such as engineering drawings, condition reports (CRs), and technical evaluations (TEs), while ensuring compliance with industry regulations. Its granular security, encryption, and audit trails safeguard sensitive data and manages massive data volumes securely. Its scalability—handling billions of documents— and cloud flexibility (SaaS, PaaS, IaaS, hybrid), make it ideal for global operations.
Manage complex technical documentation with OpenText Documentum Content Management for Engineering.
OpenText Content Aviator: AI-powered insights for faster decision-making
OpenText Content Aviator brings generative AI to OpenText Documentum CM and OpenText Documentum CM for Engineering, enabling conversational search, summarization, content generation, and multilingual translation. The seamless integration ensures all interactions adhere to strict security and privacy controls—data is encrypted, and responses are generated only from content users are authorized to access. This is particularly valuable in regulated industries like energy and manufacturing, where compliance is non-negotiable.
Put chat-based conversational search, content discovery, summarization, and translation right at your employees’ fingertips.
AI-driven workflow insights: Smarter processes at every step
The new AI-driven workflow insights powered by OpenText Content Aviator embeds AI into OpenText Documentum CM’s workflow engine, analyzing content at each step and presenting key data points to reviewers. This streamlines decision-making by reducing manual analysis, ensuring faster and more informed actions. OpenText Documentum CM’s workflow capabilities already offer a no-code/low-code environment with pre-built templates and features like task escalation and real-time monitoring which increased document processing by 3.5x. Now, AI enhances these workflows, making them even more efficient.
Specific use cases for energy, manufacturing, and construction
Impact review: Pinpointing affected documentation and equipment
OpenText Content Aviator can analyze updates or changes (e.g., new safety regulations or equipment upgrades) and pinpoint documentation and equipment that may be impacted. For example, in a manufacturing plant, if a new regulation affects a specific machine component, OpenText Content Aviator can identify all related drawings, procedures, and maintenance records in OpenText Documentum CM, presenting a summary to the reviewer. In an AI-driven workflow, this analysis happens at each step, ensuring that maintenance teams are immediately aware of impacted assets, reducing downtime and ensuring compliance.
Identify all related drawings, procedures, and maintenance records.
Visualization and reporting: Streamlined data in table formats
OpenText Content Aviator’s visualization and reporting capabilities allow users to generate results in table formats, which can be copied or downloaded into Excel for quick list generation. At operational facilities, a maintenance manager can query OpenText Documentum CM for a list of all equipment due for inspection, and OpenText Content Aviator will present the results in a table, including asset IDs, locations, and last inspection dates. This table can be exported to Excel, enabling rapid report generation for audits or team briefings, saving hours of manual compilation.
AI agents: Multisystem task automation with Maximo integration
Energy and manufacturing industries are extremely interested in having OpenText Content Aviator talk with other agents to complete complex, multisystem tasks, such as opening Work Orders in Maximo. For instance, during a maintenance workflow in OpenText Documentum CM for Engineering, Content Aviator can identify a need for a Work Order based on a condition report, communicate with Maximo to open the order, and update the workflow with the Work Order ID—all without manual intervention. This seamless integration reduces delays, ensuring that maintenance tasks are initiated promptly and tracked efficiently.
Condition Reports (CR): Trending and summarization
OpenText Content Aviator can evaluate Condition Reports (CRs) by trending data, pointing out references, summarizing actions taken, and highlighting other key items. In an energy plant, a safety officer can ask, “What trends are emerging from recent CRs?” OpenText Content Aviator will analyze CRs stored in OpenText Documentum CM, identify patterns (e.g., recurring equipment failures), and summarize actions taken, such as repairs or procedural updates. In an AI-driven workflow, these insights are presented at each review step, helping safety teams make data-driven decisions to mitigate risks.
Engineering: Finding untagged drawings with CAD tools
OpenText Content Aviator assists engineering teams by finding drawings that have certain parts or references not tagged in modern CAD tools. For example, in a manufacturing facility, an engineer can query OpenText Documentum CM for drawings containing a specific pump model that lacks proper tagging. OpenText Content Aviator will search the repository, identify relevant drawings, and summarize their content, highlighting untagged references. In an AI-driven workflow, this analysis can trigger a review step, ensuring that engineering teams update drawings to meet current standards, improving asset traceability.
Procedures: Summarizing and guiding tasks
OpenText Content Aviator excels at getting procedure summaries and answering how-to questions based on procedures, such as dispositioning a CR or performing maintenance tasks. In an energy plant, a technician can ask, “How do I disposition a CR for a turbine failure?” OpenText Content Aviator will summarize the relevant procedure in OpenText Documentum CM, providing step-by-step guidance. In an AI-driven workflow, this summary is presented at the disposition step, ensuring the technician follows the correct process, reducing errors and ensuring compliance with safety protocols.
Technical Evaluations (TE): Querying status and results
OpenText Content Aviator can answer general queries around Technical Evaluations (TEs), such as “Is a TE closed?” or “What were the results of the TE?” In asset operations, a reliability engineer can ask, “What was the outcome of the TE on our compressor system?” OpenText Content Aviator will search OpenText Documentum CM, confirm the TE’s status (e.g., closed), and summarize its findings, such as recommended maintenance actions. In an AI-driven workflow, this information is provided at the review step, enabling engineers to make informed decisions about asset maintenance without manual searching.
Fault tree analysis: Explaining and discussing fault trees
OpenText Content Aviator can assist with Fault Tree Analysis by analyzing, explaining, and discussing fault trees stored in OpenText Documentum CM. For example, in an energy plant, a risk analyst can ask, “Explain the fault tree for our power grid failure.” OpenText Content Aviator will break down the fault tree, highlighting key failure points and their probabilities, and provide a conversational explanation. In an AI-driven workflow, this analysis can be presented during a risk assessment step, helping teams understand potential failure modes and prioritize mitigation strategies.
Conclusion: Empowering energy, manufacturing, and construction with AI
OpenText Documentum Content Management for Engineering, enhanced with OpenText Content Aviator and the new AI-driven workflow, offers transformative generative AI capabilities for the energy, manufacturing, and asset operations industries. From pinpointing impacted documentation during an impact review to automating Work Orders in Maximo, summarizing CRs, and explaining fault trees, these AI features streamline processes, enhance decision-making, and ensure compliance. OpenText Documentum Content Management’s robust security, scalability, and integrations—combined with AI-driven workflow insights—make it an ideal solution for managing complex technical content.
Ready to see AI content management in action? Take OpenText Content Aviator for a test drive today and see firsthand how AI-driven workflow insights can unlock your organization’s potential.
Imagine you’ve found the perfect opportunity with a new customer. Discussions seem promising, you’re practically shaking hands on the deal, and they drop the question: “Are you EDI (electronic data interchange capable?” Suddenly, having an EDI strategy —a vague concept just moments ago— becomes mission critical.
This scenario is incredibly common. If it isn’t that, it could be a merger or acquisition demanding system integration, growth initiatives necessitating rapid partner connections, your legacy software hitting end-of-life, or even the retirement of the one person who knows your systems inside and out. The trigger can vary, but I find the last-minute scramble to get an EDI solution up and running, to be a recurring theme.
It’s understandable that these sudden EDI mandates create anxiety, and I see that firsthand in the questions businesses ask us, as we begin scoping their EDI strategy projects. I’ve heard everything from “Will we have transaction visibility?” and “How quickly can we get this EDI solution up and running?” to the frequently asked “Can you integrate into our existing environment, like a plug-and-play?”
This blog aims to demystify EDI, drawing on my experiences with our customers, as an Account Development Executive at OpenText Business Network.
5 Signs you need to update your EDI strategy
Is it time to update your EDI strategy? Look for these telling signs:
1. Aging systems
Just the other day, I met with the CTO of a manufacturing company facing a major hurdle: their on-prem infrastructure had become a leaky bucket, making outsourcing EDI their only way to plug the resource drain.
Customers are often tied to in-house systems that, despite past customization, now limits their ability to adapt to the rapidly changing B2B integration landscape. This is exactly the kind of challenge an experienced EDI vendor is equipped to handle. We can swiftly grasp the complexities of your systems and leverage our proven expertise, shortening your learning curve and ensuring a smoother transition.
Key takeaway: Don’t divert valuable time and resources away from your core business and wait for inefficiencies to creep in so deep.
Ecolab precisely illustrates this challenge. The complexity and high costs of their in-house EDI solutions became a significant business impediment, ultimately leading them to seek our expertise.
2. Global expansion
Businesses can no longer afford to ignore the global marketplace. But scaling globally means diving headfirst into a vortex of complex B2B information flow—borders, time zones, languages, and the ever-shifting sands of trade mandates. Recent tariffs have turned this challenge into a fight for survival, demanding rapid partner onboarding and a trading partner matrix that bends, not breaks.
This reminds me of a European apparel company that was looking to strengthen their relationships with US retail giants. They came seeking our expertise and existing relationships with Nordstrom and Macys among other giant retailers of the world, to solidify their operations. Now, flip that scenario. US companies grappling with EU cross-border trade and e-invoicing mandates? It’s a whole different beast. I’ve personally witnessed how the B2B complexity multiplies, turning simple EDI transactions into a logistical nightmare.
Key takeaway: Don’t burden your local team with global complexity. Instead, tap into an EDI vendor with a proven global network, a network your potential partners are likely already plugged into.
Let me tell you about an F&B company I met with, that was knee-deep in an ERP migration project. The IT Director was convinced the new ERP would be a game-changer. But, as they say, the devil is in the details. The first hurdle? B2B integration.
Turns out, there were about 10 different touchpoints, one of which was EDI, that needed seamless data flow into and out of the ERP. Weeks turned into months, as they swept through data, scattered across systems like confetti after a parade. The SI finally reached out to us, their EDI vendor, to help map out their ecosystem.
We make EDI integration remarkably straightforward with pre-built adapters for SAP, Dynamics 365, NetSuite, and practically any major ERP out there. Whether it’s a full migration, a version upgrade, or simply automating processes with ERP integration, our experience shows the smoothest projects bring us in early, making sure EDI doesn’t become a last-minute headache.
To illustrate the difference: integrated ERP-EDI systems pave a smooth, predictable path to effective trading partner collaboration, clear supply chain visibility, and minimal disruptions. In stark contrast, manual data entry is like trying to navigate rush hour with a map drawn on a napkin, while your trading partners are constantly changing the route, and every wrong turn hits you with a hefty penalty.
Key takeaway: Bring in EDI experts early. Ultimately, it’s an ROI question: is it more profitable to constantly address ASN nightmares, or invest in a solution that eliminates errors from the start?
I’ll never forget this interesting conversation I had with the newly appointed IT manager at an automotive company – he inherited a system that was, shall we say, creatively assembled. At that point, an EDI strategy was practically non-existent as the EDI setup was a spaghetti mess of legacy systems, manual workarounds, and enough spreadsheets to wallpaper a warehouse.
The evident shortcomings of the handover process (or rather the lack thereof) were immediately apparent, as our initial conversations were entirely dedicated to basic system familiarization. It naturally progressed into a vendor consolidation project for their VANs and EDI translation software, a common scenario we see.
We are well-versed with the expectations for new IT managers, Directors or VPs to deliver process efficiencies and cost-savings. Successful implementation of such initiatives often hinges on EDI modernization, which drives automation. A strategic project like that could help achieve both immediate and long-term IT efficiency goals.
Key takeaway: Don’t settle for duct-tape solutions. Strategic EDI investment in a future-proofed EDI system is a more visionary and sustainable approach than perpetually mending a patchwork quilt of outdated systems.
No lawyers involved (yet!), but the frustration a retail supplier I met felt, when their EDI support went MIA, might explain the title. For years, they relied on a seemingly adequate EDI vendor: transactions flowed, orders processed, invoices exchanged.
However, critical support incidents—trading partner connection failure, mapping errors, or a compliance hiccup— revealed an agonizing reality. Their IT team, already stretched thin, would spend hours on hold, wading through endless support tickets, and receiving vague, delayed responses. The true cost became apparent during a peak season, with significant ASN chargebacks and strained trading partner relationships.
Sadly, it’s a pattern I’ve observed repeatedly: the initial cost savings of a seemingly ‘good deal’ often masks a support nightmare, exacerbated by the painful and time-consuming prospect of migrating to a new EDI vendor.
Key takeaway: Don’t let poor support sabotage your operations. When those initial ‘savings’ are consistently eroded by costly chargebacks and countless wasted IT hours, the question inevitably arises: at what point does rational decision-making override the sunk-cost fallacy?
We understand this critical need for reliability, which is why our robust Service-Level Agreements and proactive support teams demonstrate our deep commitment to providing a stable and dependable platform.
While an EDI strategy project might appear daunting, the true complexity lies in managing the consequences of broken processes. Partnering with a reliable EDI provider can take the stress out of the project.
We believe in building strong partnerships and providing the service you deserve. If you’re ready to move away from reactive fixes and towards a stable, efficient platform, I encourage you to explore our easy EDI integration solutions and get in touch.
Let’s talk about your unique EDI requirements and how we can help.
Modern insurers are handling more content than ever before—from accident photos and correspondence to policy applications and inspection reports. The challenge isn’t just storing all of this critical documentation. It’s empowering your claims adjusters, underwriters, and customer service representatives to use it effectively, at speed, and in context. Even with robust policy and claims systems like Guidewire in place, disconnected content continues to slow down decisions, increase costs, and expose organizations to compliance risks.
That’s where OpenText™ Content Management for Guidewire comes in. By bringing enterprise content management directly into the systems you use every day, like PolicyCenter and ClaimCenter, you can eliminate silos, accelerate outcomes, and strengthen compliance while building better relationships with your policyholders.
Access claims and policy content in the flow of work
With seamless, UI-level integration between Guidewire and OpenText Content Management—powered by Ready for Guidewire validated accelerators for both ClaimCenter and PolicyCenter—underwriters, claims adjusters, and customer service teams gain immediate access to the content they need, right within their familiar applications. No switching tabs, no hunting down documents.
Easily access all related content, data, people and tasks directly within the Guidewire interface.
Real-time synchronization ensures that every document is automatically tagged and aligned with the right policy, claim, or customer. As a result, your teams gain full context at every step of the insurance lifecycle, helping them act faster and with greater confidence.
Because the integration is embedded directly into the familiar Guidewire interface, users don’t have to learn a new system or workflow. Content management becomes a natural extension of their daily tasks—no training cycles, no change management delays. This intuitive experience drives faster adoption and keeps your workforce focused on delivering results, not navigating tools.
A centralized platform for smarter, safer content
All content uploaded through Guidewire is stored securely in OpenText Content Management, eliminating scattered storage solutions and enabling seamless content access across departments and systems, including Salesforce®, Microsoft® 365, and SAP®.
Working from a single source of truth, teams always access the most current and accurate version of every document. No more emailing attachments or searching through outdated folders. Everyone sees the same content, updated in real time. This not only reduces the risk of error but also streamlines collaboration and accelerates decisions across policy and claims processes.
With precise, role-based permissions, enterprise content management tools give you full control over who sees what, supporting both governance and audit-readiness. From underwriting to claims resolution, teams can collaborate securely while maintaining full compliance with industry regulations.
Bring AI-powered efficiency to your team
What if every knowledge worker had an AI content assistant? OpenText Content Aviator enhances content-driven work in Guidewire by delivering intelligent assistance for high-volume, high-value tasks. Whether it’s summarizing lengthy claim files, comparing policy versions, or generating outbound correspondence, your teams can rely on AI to work smarter, not harder.
Empower users with an AI content assistant directly within Guidewire.
For knowledge workers managing dozens or even hundreds of cases, this means more time spent on strategic decisions and customer engagement, and less on routine tasks and manual searches.
Built for insurance. Ready for transformation.
OpenText offers a full suite of content management solutions that support the entire insurance lifecycle—from onboarding and servicing to renewal and archiving. By leveraging AI-ready, scalable information management, insurers can streamline operations, modernize content-centric workflows, and deliver more connected, responsive customer experiences, all without leaving Guidewire.
To learn more about how OpenText Content Management for Guidewire can help your organization reduce risk, improve efficiency, and deliver faster decisions, visit our listings on the Guidewire Marketplace.
OpenText™ Process Automation (AppWorks™) is a low-code development platform for building smart, engaging, easy-to-deploy process automation and dynamic case management applications. It empowers everyday users to quickly automate critical business processes while offering deep integrations into leading ECM platforms to harness the power of enterprise content for improved process efficiency.
April 2025: What’s new in OpenText Process Automation CE 25.2
OpenText Process Automation 25.2 introduces updates for improved agility, streamlining both solution development and deployment experiences.
Elevated experience for solution builders: Developer Aviator, an AI-powered development feature, was initially designed to empower business users to generate apps. Now, it’s enhanced to allow professional developers to create artifacts within existing applications. Additionally, all solution builders can use Developer Aviator to generate email templates, streamlining processes and reducing development time. For pro-code development, developers have flexibility to use their preferred Integrated Development Environment (IDE).
Optimized deployment with DevOps Console: Deploying applications has been a manual, time-consuming process, requiring users to download, re-upload, and deploy packages for each environment. Public cloud customers have relied on cloud ops teams to manage deployments.
A new feature, DevOps console, is a self-service tool that allows relevant users to deploy no-code applications across environments through policy-driven pipelines. This feature streamlines the deployment experience while maintaining high security standards and boosts operational efficiency.
Feb 2025: What’s new in OpenText Process Automation CE 25.1
OpenText Process Automation CE 25.1 introduces updates designed to streamline the solution-building experience, making it more efficient and intuitive.
Efficient solution-building experience
Assign multiple actions to a single rule: Solution builders can now add multiple actions to a single rule, allowing up to 20 actions per rule. Users can define a global condition at the rule level and each action can also have a condition. This flexibility enables efficient solution design, allowing a single rule to incorporate complex business logic.
For an intuitive experience, event-based rules are now split into separate front-end and back-end rule types respectively.
Custom message for mandatory form fields:For a seamless user experience, solution builders can add relevant validation or custom messages for mandatory fields in a form.
Enhanced RPA integration in a business process: Easily enhance RPA integration within your business processes with the new out-of-the-box RPA activity. This feature allows workflows to connect with an RPA process, execute tasks, and retrieve data from the RPA process. The RPA activity in a business process uses the RPA service to connect to the configured RPA vendor.
Nov 2024: What’s new in OpenText Process Automation CE 24.4
OpenText Process Automation CE 24.4 introduces exciting updates that streamline the experience for knowledge workers and solution builders, making process automation smoother and more intuitive.
OpenText™ AppWorks™ is now OpenText™ Process Automation
We are simplifying our portfolio and renaming our products to make it easier for you to understand and find our solutions. Starting November 1, we will transition to a more cohesive approach, using descriptive names that clearly highlight our offerings, and the pain points they solve. This change will not only clarify our products but also enhance your experience and make it simpler to explore the solutions that deliver against your business needs.
Optimized process automation experience
In-App Notifications: No more checking emails for status updates! Knowledge workers will now receive in-app push notifications for important events like task assignments or new cases. Solution builders can customize which events trigger notifications, ensuring the right alerts reach the right people.
Never miss a thing with in-app notifications
Case-Insensitive Search: Searching just got easier! Users can now perform case-insensitive searches across all columns, regardless of database settings. This capability ensures accurate, consistent and relevant results without worrying about capitalization.
Productive solution development experience
Modern Development Application: This new single-page app, accessible via a standalone URL and separate from the general admin UI, provides a streamlined interface for an efficient solution-building experience. With simplified navigation, easy access to development tools, and bookmarking options, solution builders, including business users, citizen developers, and professional developers, can boost productivity and work more efficiently.
Simplify solution building with a modern experience
Empower your administrators with targeted alerts
System alerts: With this capability, administrators can ensure relevant communication through tailored alerts. Administrators can configure system alerts to notify all users of critical system updates, while application alerts reach only the users of relevant applications. This targeted approach enables administrators to streamline communication, ensuring important updates reach the right audience.
Elevate system reliability through tailored alerts
July 2024: What’s new in OpenText AppWorks Platform CE 24.3
AppWorks CE 24.3 represents a major advancement in process automation application development, thanks to its use of AI to empower business users to quickly design their own process applications. The latest version also includes enhancements including a new integration with AI-powered SaaS cloud content management, and flexible options for solutions builders to further enhance their applications.
Introducing Developer Aviator: An AI-powered feature for expedited app development
Developer Aviator, powered by AI, enables business users to create a variety of basic applications without extensive knowledge of AppWorks or process modeling. These applications can encompass data models, business processes, role-based access control, and content management. Developer Aviator offers three straightforward options for generating applications for process automation:
Text instructions: Enter a series of simple text instructions at the prompt
Templates: Configure ready-made templates tailored for standard processes
Excel file: Import a Microsoft™ Excel™ file of a process previously tracked by spreadsheet, enhancing security and governance
Once Developer Aviator has created the basic application, solution builders can use the low-code tool to further customize the application, incorporating business rules, system integrations, and other attributes to meet specific process requirements.
Developer Aviator accelerates time-to-value by reducing dependency on IT or professional developers for basic app creation, enhancing agility to adapt to changing organizational needs. Users can share projects with professional developers to collaborate and add custom code, scaling the project as necessary.
Administrators can leverage AppWorks’ governance features to manage business users and oversee app generation, preventing the sprawl of applications within the organization.
Watch Developer Aviator in action
AppWorks and Core Content integration: An efficient solution for complex workflows
The integration of AppWorks with OpenText™ Core Content offers an efficient and flexible approach to automating complex workflows while easily managing process-centric content. As a SaaS solution, Core Content offers the agility and flexibility to quickly address content needs for new line-of-business, department, and industry use cases with minimal IT involvement. Core Content seamlessly integrates with crucial business tools, including SAP, Salesforce, Google Workspace, and Microsoft, ensuring the easy availability of process information to stakeholders and preventing data proliferation.
Like other OpenText content management platforms, Core Content uses business workspaces to manage documents. These workspaces are created and updated based on events. When an application builder creates a workspace in AppWorks for a process, this seamless integration automatically makes that same workspace available in Core Content. Additionally, when a user uploads a new document to that workspace in Core Content, the corresponding workspace in AppWorks is automatically updated to expose the same document. This synchronization ensures all users have a complete and consistent view of process-related content, no matter which application interface they are using.
Access Core Content’s workspace within AppWorks
Enhancements for an improved development experience
Modern development application: AppWorks CE 24.3 introduces an improved single-page application designed especially for citizen developers to build low-code applications. This application features a user-friendly interface facilitating quicker application development, easier access and navigation, and the ability to bookmark essential development artifacts. This feature is currently available for solution builders using Developer Aviator for app generation.
File Connector: In AppWorks CE 24.3 File Connector has matured from a community connector with limited support to a fully supported AppWorks product feature. File Connector allows process applications to interact with files on a computer, enabling activities such as reading, writing, copying, moving, and deleting files.
Page redirection on task actions: Solution builders can configure rules to redirect a page upon task completion. Page redirection can be configured to go to a previous location, to a specific URL, or to a home page.
April 2024: What’s new in OpenText AppWorks Platform CE 24.2
The AppWorks team is pleased to introduce an array of features for both solution builders and users, to enhance productivity, accelerate time to value, and improve user experience.
Data deletion framework: Using this framework, solution builders can set policies for deleting large volumes of outdated transactional data. Strengthen data governance by scheduling deletions on a daily, weekly, or monthly basis, previewing the impact, and adjusting as needed. Remaining focused on current tasks while historic data is being deleted in the background, ensures a lean, secure, and compliant application, thereby minimizing the risk of data breaches.
Data Deletion Framework
Mark a record read/unread: Prioritize tasks by marking records as unread and revisiting them later. Enable this configuration at the design-time for the ability to mark a record read/unread and identify higher priority items in a glance. This feature is enabled by default for the tasks in inbox.
Mark a record as read/unread
Multi-level sorting: Retrieve desired information quickly from a results list with multi-level sorting. While sorting out data in a list, select multiple columns and then arrange sorted items in a logical order to gather required information.
Sort on multiple columns
January 2024: What’s new in OpenText AppWorks Platform CE 24.1
AppWorks now provides a generic AI Connector Service that enables customers to integrate popular AI platforms such as OpenAI or Google Bard within AppWorks business processes. A new ‘AI task’ activity has been added to business process modeling to allow solution builders to use the AI Connector Service to send prompts to configure generative AI models and capture their responses. The prompts can be modified to receive improvised responses.
Add intelligence to processes to:
Analyze publicly available information to facilitate better decision making – for example in wealth management or vendor onboarding
Automate case routing based on sentiment analysis of an incoming request – for example to improve handling of citizen service requests
Provide customers with automated updates on case progression
Translate content for outbound communications
Pull current FX rates or other data
And more…
The enhanced AppWorks Platform CE 24.1 offers flexible task rejection options. Using the Dynamic Workflow Reject Task Action, a user can choose to either simply reject the task and end the workflow or reject the task and assign to a relevant persona.
The default option for the Dynamic Workflow Reject Action is reject the task and assign to the workflow initiator.
Options for the Dynamic Workflow Reject Action
Send email updates to as many recipients as relevant for the process with the revised email template where the recipient fields, including To, Cc, Bcc can now accommodate unlimited email addresses.
Email template expression editor
October 2023: What’s new in OpenText AppWorks CE 23.4
AppWorks excels at helping organizations quickly create applications to automate complex, end-to-end business processes, however there are often repetitive, high-volume human-centric tasks within those processes that are time-consuming and error prone. To address these types of tasks, AppWorks Cloud Edition (CE) 23.4 adds robotic process automation (RPA) capabilities via integration with OpenText™ Operations Orchestration, allowing organizations to further enhance their process automation applications by creating and using software robots that mimic screen-based human actions to perform routine tasks such as logging into various applications, filling out forms, and collecting, manipulating, or merging data from multiple sources including legacy systems.
Increase agility using RPA to automate mundane, repetitive tasks.
This release also delivers enhancements to the dynamic workflow feature in AppWorks, including support for pushing notifications for specific tasks, as well as improvements to both the user experience and APIs.
For OpenText™ Contract Center, we’ve enhanced the obligations tracker so that users can more easily track their contractual obligations through to closure, including the addition of task notifications that can eliminate the need for manual reminders and reduce the risk of forgetting about or missing a deadline.
Quickly create notifications to effectively track contractual obligations.
July 2023: What’s new in OpenText AppWorks CE 23.3
Recent enhancements provide users with the ability to attach user-generated documents or files when sending an email, i.e., invoices or quotes, as well as the ability to attach documents or files from content management systems such as OpenText™ Extended ECM, OpenText™ Documentum™, OpenText™ AppEnhancer, etc., which was previously supported. This new capability ensures that all attachments are archived along with the email, regardless of the attachments’ origin.
Additionally, the user experience has been further enhanced by enabling users to more easily manage email templates directly from the AppWorks home screen and refine search criteria when working with a global email address book.
For OpenText™ Contract Center, recent enhancements allow business users to create and save charts and reports in the application without assistance from an application administrator.
Easily manage email templates directly from the AppWorks home screen.
April 2023: What’s new in OpenText AppWorks CE 23.2
In AppWorks Cloud Edition (CE) 23.2, recent enhancements include integration with OpenText™ Core Signature to provide secure, enterprise-grade, digital signature capabilities for signing quotes, contracts and other documents in a fast, compliant and hassle-free way. This release also includes enhancements for email templates, enabling users to create and modify email templates directly from the AppWorks home screen, as well as enhanced integration with OpenText™ Intelligent Viewing, a cloud-first universal file viewing solution that allows users to view, compare, search, highlight, redact, annotate and publish documents.
OpenText™ Contract Center now includes support for OpenText™ Documentum™, as well as advanced search capabilities and the ability to customize and configure the user dashboard, including default layouts based on roles. Users can now add, remove, and/or rename tiles, update tiles with a new list, and expand or collapse tiles as desired.
February 2023: What’s new in OpenText AppWorks CE 23.1
This release includes enhancements to the ‘Deadline’ and ‘Notification’ building blocks to support the configuration of complex escalation/notification rules on tasks. It also introduces pre-defined list filters which can work alongside end-user defined filters, plus shortcuts that streamline navigation between items.
This release also features several enhancements to OpenText™ Contract Center, including configurable data-entry forms for each organization and contract type, global contract search, the ability to save and re-use search criteria, and options to preview and export search results and link related workspaces, i.e., vendor, customer, etc.
October 2022: What’s new in OpenText AppWorks CE 22.4
Enhancements in AppWorks Cloud Edition (CE) 22.4 include support for Git, GitHub and GitLab, improved audit capabilities, easier navigation from lists, user-enabled dynamic workflows that can reduce the burden on developers, dynamic layouts that use rules to hide information and ensure data privacy, and a low-code EIS Connector that allows consumption of REST APIs without the need to write code.
August 2022: What’s new in OpenText AppWorks CE 22.3
Recent enhancements give developers more control over UI responsiveness and how users are able to interact with items presented in a grid view. Additionally, the user profile page has been updated to provide an option to select a preferred locale for the user interface, and further enhancements to integration with OpenText™ Documentum™ gives users more control when versioning and renaming documents from AppWorks applications.
June 2022: What’s new in OpenText AppWorks CE 22.2
Recent enhancements include a new interactive report view for lists that allows end users to gain insight into their data, enhanced integrations with OpenText™ Documentum™ and OpenText™ AppEnhancer™ (formerly OpenText™ ApplicationXtender) and a new user profile feature that allows application users to update their profile image and manage up to five email signatures in their user profile, including a default signature.
Enhancements to the contract obligations feature in OpenText™ Contract Center further increase efficiency by allowing users to set timers for contractual commitments and add escalation instructions to provide additional clarity. Also, contract authors now have the option to add custom rules at the clause level of a contract, improving productivity and enhancing the authoring experience.
Save time and improve the user experience with a new interactive report view for lists.
February 2021: What’s new in OpenText AppWorks Cloud CE 22.1
In Cloud Edition (CE) 22.1, new REST APIs for integrating AppWorks’ task management and business workspace with other systems provide a modern approach to integration – one that performs well, is highly scalable, simple, and easy to modify and extend. In addition, improved error handling capabilities make it easier for a caseworker to recognize and correct mistakes and exceptions.
For OpenText™ Contract Center, a new Obligation Management feature allows contractual obligations to be defined, managed and tracked, increasing staff efficiency and ensuring commitments are visible and appropriately managed. Additional personalization options offer users greater control over email notifications, and an enhanced UI provides more space on the screen, making it easier to find relevant contract details.
Define, manage and track contractual obligations for greater insight and visibility.
Enhancements include the ability for users to save filters for reuse, a streamlined UI for faster performance and a refreshed layout for case histories with business-friendly messages that provide a holistic view of a case. In OpenText™ Contract Center, CE 21.4 enables business analysts to add attributes on their own.
Additional AppWorks Case Accelerator enhancements help developers get a head start on building applications, and a new JavaScript API for the AppWorks client simplifies customizations. The API allows your custom code to embed seamlessly into the end-user experience.
