Technologies

What is Customer Experience Management (CXM)?

What is Customer Experience Management (CXM)?

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…

March 4, 2024 6 minutes read
What is Microlearning?

What is Microlearning?

The name says it all, because microlearning refers to learning in small learning units. Instead of working with an extensive training manual or participating in…

February 1, 2024 3 minutes read
What’s new in OpenText Developer Cloud

What’s new in OpenText Developer Cloud

The latest announcement by OpenText of Cloud Editions includes exciting updates to the OpenText™ Developer Cloud. Check out the latest updates below. January 2024: What’s…

January 23, 2024 13 minutes read
What’s New in OpenText Vertica

What’s New in OpenText Vertica

January 2024 What’s New in OpenText Vertica 24.1 The newest version of OpenText Vertica 24.1 (representing the first quarter of 2024) is all about saving…

January 9, 2024 8 minutes read
Get flexible training options to meet all learning needs

Get flexible training options to meet all learning needs

You’ve identified a business problem, evaluated options, and invested in a new software solution to address the issue. In order to drive user adoption and…

January 9, 2024 4 minutes read
Transform inbound fax processes with automated capture 

Transform inbound fax processes with automated capture 

Picture this: a large, integrated health system has dozens of employees devoted to manually indexing fax. Due to volume, they’re experiencing delays – from days…

November 9, 2023 5 minutes read
How to delight customers with engaging experiences

How to delight customers with engaging experiences

What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…

October 24, 2023 3 minutes read
Extend the value of OpenText World

Extend the value of OpenText World

OpenText World is a highly focused event offering an incredible opportunity to gain insight from experts and peers about the rapidly changing information management landscape,…

August 24, 2023 3 minutes read
What the old adage “time is money” means to legal review teams 

What the old adage “time is money” means to legal review teams 

There are a number of ways to understand the “cost” of something, and most definitions of the term begin with money as the chief factor….

August 23, 2023 4 minutes read
How to Search for Numbers and Special Characters in Axcelerate 

How to Search for Numbers and Special Characters in Axcelerate 

When I was a litigation paralegal, it was always a hassle trying to search records within an eDiscovery database for terms that included numbers and…

August 23, 2023 4 minutes read
What counts as a duplicate in your eDiscovery software? 

What counts as a duplicate in your eDiscovery software? 

Have you ever wondered why so many of your database records look the same even after they’ve been de-duplicated?  In our efforts to reduce redundant…

July 31, 2023 7 minutes read
How real-time analytics is enabling the growth of 5G

How real-time analytics is enabling the growth of 5G

You may have noticed that 5G is here, there, and … well, not quite everywhere yet. That will change soon, with North American 5G connections…

July 27, 2023 10 minutes read

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