OpenText expands GenAI to Operations Bridge for troubleshooting assistance

IT Operations Aviator, our GenAI solution, is now available in Operations Bridge to accelerate troubleshooting.

Travis Greene profile picture
Travis Greene

April 15, 20242 minute read

OpenText Generative AI

OpenTextTM IT Operations Aviator opens new possibilities for  empowering teams with recommendations and insights to reduce troubleshooting time.

Aviator with AI Operations capabilities

Leveraging the latest advancements in GenAI, OpenTextTM Operations Bridge now offers two powerful new capabilities:

Event-driven remediation suggestions

When you encounter an event in the Operations Bridge event console, Aviator can intelligently analyze the context and suggest remediation steps. No need to scour through endless documentation. With a few clicks, you’ll receive actionable recommendations to help you resolve issues quickly and efficiently.

Intelligent documentation querying

Have a question about Operations Bridge or the products it’s monitoring in your IT estate? Simply type in your query, and Aviator will scour through its documentation repository, drawing insights and offering comprehensive answers. No more time wasted searching through multiple sources – get the information you need precisely when you need it.

IT Operations Aviator suggests remediation steps for a PostgreSQL event with citations

AI trio

The integration of Aviator technology into Operations Bridge represents a significant leap forward in the world of AIOps, adding generative AI to our existing causal and predictive AI capabilities. By harnessing the power of advanced language models, we’re empowering IT teams to work smarter, not harder. Imagine the countless hours saved, the increased operational efficiency, and the invaluable knowledge at your fingertips.

Aviator helps:

  • Accelerate onboarding.
  • Save users’ time by bringing content scattered across numerous pages of documentation into a chat-like experience.
  • Strengthen human decision-making.
  • Free up time for ITOps, Cloud Ops, and engineering teams to do more strategic work.
  • Reduce reliance on skilled staff for analysis.

If you are already taking advantage of Aviator with Service Management with OpenTextTM SMAX, Aviator with AI Operations can use the data you’ve already provided to answer your questions. As we continue to invest in Aviator, you can expect more features and capabilities to be rolled out in the future.

Stay tuned for updates that will further transform how you approach IT operations.

Get started with Aviator

Operations Bridge Premium SaaS 24.2 is ready for the Aviator add-on. If you have a classic or containerized Operations Bridge, upgrade to the latest version and experience the power of Aviator with AI Operations add-on firsthand or request a demonstration.

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Travis Greene

Travis is the Sr. Director of Product Marketing for OpenText IT Operations Management solutions. He began his career as a US Naval Officer but switched to running data centers and managing IT operations in 2000, gaining Expert certification in ITIL. He joined OpenText in 2005, and has been published in Security Week Magazine, InfoWorld and Forbes, while speaking at Interop, RSA, itSMF and Gartner events among dozens of others.

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