To operate efficiently and cost-effectively, many U.S. federal agencies have been eyeing ways to move their IT Service Management (ITSM) to the cloud. Many public sector organizations face significant challenges when delivering IT services including a reliance on aging legacy systems, high service demands and expectations, as well as resource and budget constraints. To overcome these challenges, many agencies would like to move to the cloud, but the security of both cloud-based infrastructure and SaaS applications has been an inhibitor to many departments and agencies.
Because government agencies store and work with sensitive data, they are often the target of malicious threat actors. To help protect such data and mitigate risk around the use of cloud infrastructure and SaaS-based applications, the Federal Risk and Authorization Management Program (FedRAMP®) was created. FedRAMP® is a government-wide program that standardizes the security assessment, authorization, and continuous monitoring of cloud products and services used by federal agencies. Cloud services that are FedRAMP Authorized meet strict standards to mitigate the risk of security breaches and failures, reassuring federal agencies that the cloud infrastructure and services are safe to operate.
OpenText™, the leader in information management, is one of the few companies that offers a wide range of FedRAMP Authorized cloud services and products to meet the diverse information management needs of federal, state, and local government agencies. The latest group of products to achieve the FedRAMP Authorized status helps IT departments deliver advanced ITSM more securely and cost-effectively. The OpenText IT Management Platform available in the FedRAMP Marketplace offers OpenText™ Service Management (ITSM), OpenText™ Asset Management (ITAM), OpenText™ Universal Discovery and CMDB, and OpenText™ Project and Portfolio Management in AWS GovCloud. Using the OpenText IT Management Platform, government agencies can reduce Tier 1 support costs with a full-featured IT service management (ITSM) platform that is less complex and costly to deploy and manage than competitors.
Implementing advanced ITSM solutions helps streamline operations, reduce downtime, and enhance the overall effectiveness of IT systems by providing structured frameworks for managing incidents, problems, and changes. This all results in improved service quality and response times, which are crucial for meeting the high expectations of public service users. Additionally, effective IT service and asset management helps in optimizing resource use and minimizing costs, making it a valuable investment for maintaining transparency and accountability in government operations. The OpenText IT Management Platform has four main products that help agencies deliver reliable and secure IT services to their employees, contractors, citizens, and other fellow agencies.
- OpenText™ Core Service Management uses built-in analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM), empowering agency employees and service agents to find the answers they need, when they need them for better, more efficient IT service management experiences. Agencies will be able to respond to IT service requests and tickets faster and more cost-effectively, elevating the ITSM experience for everyone involved.
- OpenText™ Core Asset Management delivers agency-ready IT hardware asset management and enterprise asset management with the ease of SaaS. Assign costs, track financials, manage asset lifecycles, manage vendors and purchasing contracts, see carbon impact, and more with SaaS-based ease. Agencies will be able to manage their physical IT and non-IT assets confidently to their budgets for better ROI on their asset purchases. OpenText™ Core Asset Management can be purchased stand-alone or combined with OpenText Core Service Management.
- OpenText™ Core Universal Discovery and CMDB is a vendor-neutral configuration management solution deployed as SaaS. Because it works seamlessly with IT tools and platforms already in place, federal agencies can easily discover, map, and manage configuration items across their hybrid and multi-cloud environments. The result? An agency’s IT landscape snaps into sharp focus, empowering them to reduce service disruptions and boost change success.
- OpenText™ Core Project and Portfolio Management combines workflows and data to align agency investments of time, resources, and capital with agency strategy. Top-down and bottom-up analytics power this strategic portfolio and project management tool to accelerate project delivery, all delivered with the convenience of a SaaS deployment.
“The availability of FedRAMP Authorized IT service management cloud solutions from OpenText validates our commitment to helping U.S. government agencies digitally transform how they work to deliver an intelligent total citizen experience,” said.
OpenText IT Management Platform can help government agencies and entities achieve their mission-critical objectives while being responsible stewards of their budgets. These FedRAMP Authorized solutions can help government agencies deliver better ITSM to their citizens, employees, and contractors in a secure manner with less complexity!
