Customer Experience
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Value based care set to drive 2024 healthcare technology adoption
In the ever-evolving landscape of healthcare, the focus is shifting from a fee-for-service model to a value-based healthcare system. This…
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Retail and CPG companies to focus on intelligence, engagement, and security in 2024
The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of…
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Navigating the landscape of digital accessibility
Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations,…
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What’s new in OpenText Exstream
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years…
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Drive holiday season sales with digital-first communications
Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. Is…
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Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the…
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OpenText named a leader in the 2023 Aspire CXP and CCM Leaderboard market segments
In the constantly evolving customer experience management (CXM) landscape, OpenTextTM stands tall. Global analyst and research firm Aspire Customer Communications…
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Outsourcing vs. insourcing customer communications
It’s a dilemma faced by many organizations in the era of rising customer expectations: should you keep customer communications management…
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How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a…
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What is a global DAM?
The world of digital asset management (DAM) is rapidly evolving. It’s at the heart of digital transformation for many global…
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Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4
In the technology industry, change is inevitable. But sometimes this change is so revolutionary, organizations can struggle to keep up…
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Soar to new heights with AI-powered Experience Aviator
The future is here! There is no shortage of interest in AI, but what is the best way to get…
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Transform creative automation with new generative AI, design, and low-code solutions
Standing head-and-shoulders above your competitors requires break-through experiences. Every experience counts in the current climate. However, creating breakthroughs is not always easy. It…
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Rolling Out New Enterprise Software? Steps for a Successful Launch
So, you’ve purchased new software and need to roll it out to your stakeholders. What are some steps you can…
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How is AI transforming enterprise document accessibility?
The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to…
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Digital fax drives business forward
Fax remains a crucial part of business operations in key industries like healthcare and financial services. But it’s no longer…
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The road to digital-first communications
Customer experience leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.1…
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How AI will transform speech-enabled IVRs
In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless…
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What’s next! And what was showcased for CX at Google Cloud Next
The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and…
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Transform workflows with cloud fax
Digital fax remains an integral part of mission-critical communications. Meet the team inventing the future of fax – we recently…
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