Customer Experience
-
Supporting millions of South Africans through the pandemic
Please give us a quick introduction to the South African Social Security Agency (SASSA). What does the organization do? SASSA…
Read more -
Top factors driving higher demand for Cognitive Search
Businesses strive to compete in today’s market by exercising cost leadership and delivering a winning proposition. Success lies in the…
Read more -
What are digital assets?
The digital world has been growing exponentially since at least the 1940s and our appetite for content isn’t slowing down.…
Read more -
Focus on citizen experience to make lasting change in government
As the U.S. House of Representatives transitions to a new set of leaders, I can reflect upon my experience going…
Read more -
Empower business users in financial services to elevate customer experience
The modern workplace expects more “jack of all trades” than specialists. It’s not a new phenomenon in traditional customer communications…
Read more -
Top predictions for financial services in 2023
With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As…
Read more -
2023 retail and consumer goods industry predictions
The retail and consumer goods industries continue to evolve at a rapid rate. Overall, 2022 retail holiday spending grew 7.…
Read more -
6 predictions for the public sector industry in 2023
The pandemic has precipitated a fundamental shift in the way citizen services are delivered. In the past year, governments have…
Read more -
Healthcare predictions 2023: It’s all about the patient
Healthcare organizations face another challenging year in 2023, as many struggle to answer the high demand for care. In the last…
Read more -
What quiet quitting means for your communications strategy
Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor…
Read more -
Drive holiday season sales with omnichannel communications
Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. As…
Read more -
What’s new in OpenText Qfiniti & Explore
Improving the customer experience (CX) is a top priority with senior management in any organization. To keep customer satisfaction high,…
Read more -
How communications can fuel a customer-centric culture
Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated…
Read more -
What’s new in OpenText CX-E Voice
From welcoming cloud adoption to embracing speech technology, we are pleased to announce the 22.4 release of OpenText™ CX-E Voice.…
Read more -
Fuel digital customer journeys with hyper-personalized communications
Communication is an essential ingredient when it comes to building strong customer relationships. Take yours to the next level by…
Read more -
Boost agility by unifying content and data for true omnichannel experiences
Post-pandemic, companies are still looking for magic agility beans to keep up with the breakneck pace of digital transformation. Executives…
Read more -
Take a total experience approach using DXM
Companies are rapidly adapting to demands for new digital experiences as part of the next normal after two pandemic years.…
Read more -
Civil servants are the key to building trust in government
Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., executive…
Read more -
Transitioning to a sustainable energy future
Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon. In fact, according…
Read more -
Climate innovation: How OpenText customers are opening creativity to save the world
At OpenText, our purpose is to power and protect information to elevate every person and every organization to gain the…
Read more