Customer Experience
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Civil servants are the key to building trust in government
Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., executive…
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Transitioning to a sustainable energy future
Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon. In fact, according…
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Climate innovation: How OpenText customers are opening creativity to save the world
At OpenText, our purpose is to power and protect information to elevate every person and every organization to gain the…
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IDG survey: how marketing services firms are meeting communications challenges
Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges…
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Every individual interaction is the one that matters
According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy…
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3 top priorities for consumer goods companies
The consumer goods industry is being rapidly transformed by multiple, irresistible forces. External market realities driven by Covid-19 and supply…
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Department of … huh? U.S. county models citizen services after consumer sites
How many homeowners know about their local Department of Public Works? Or, to rephrase, are you aware that the city…
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Practice proactive communications using customer insights
We’ve been discussing communication requirements that reflect a new business reality after years of pandemic-related upheaval. Is your company maximizing…
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What is total experience?
“Always treat your employees exactly as you want them to treat your best customers.” Stephen Covey was onto something when…
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Communications for a new business reality
A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth…
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Learn how communications can transform the customer experience at OpenText World 2022
The world has changed and so have customers’ expectations. Today, customers want—and expect—the relevant, personal, consistent, and seamless experiences they…
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OpenText named a leader in the 2022 Aspire CCM-CXM Leaderboard
The OpenTextTM Experience Platform for Communications solution was recently recognized as a Leader in the 2022 Aspire LeaderboardTM for Communications…
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Make smarter decisions with customer insights and analytics
In a constantly evolving landscape, how can businesses stay ahead? The future of customer experience depends on data. One of…
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5 ways to achieve faster time to value when modernizing applications in the cloud
OpenText cloud experts, Kristina Lengyel, Vice President of Customer Solutions and Jon Schupp, Vice President of Cloud Go-to-Market, sat down…
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Enterprise communications at the speed of the cloud
In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital…
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Integrate DAM to maximize value
500 hours of content uploaded to YouTube and 695,000 stories shared on Instagram: what happens in an Internet minute reveals…
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Powerful new capabilities for data, rich media, and compliance
The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and…
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Effective customer information lifecycle management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that…
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How to improve donor relations with personalized communication
Strengthening relationships with members and donors is always top of mind for nonprofits. One of the most important ways of…
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Top 9 reasons to modernize your Web Content Management with OpenText TeamSite
Whether you’re a long-time OpenText™ TeamSite™ user or are using other content management systems (CMS) for your web experiences, here…
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