Customer Experience

Reimagine information with Cloud Editions (CE) 24.3

The latest innovations in Business AI, Business Cloud, and Business Technology

July 16, 2024 7 minute read
No more chasing paper trails – capture all your financial fax with digital precision

No more chasing paper trails – capture all your financial fax with digital precision

Implementing digital fax and capture systems can lead to significant cost reductions: 

4 minute read

10 ways AXM and AI raise the bar for customer service and customer success

10 ways AXM and AI raise the bar for customer service and customer success

The transformative impact of generative AI on customer service and customer success

5 minute read

10 common objectives in customer service and customer success

10 common objectives in customer service and customer success

Customer success and customer service are increasingly intertwined, playing critical roles in enhancing customer experience, reducing churn, and driving loyalty.

5 minute read

What’s new in OpenText Exstream

What’s new in OpenText Exstream

At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…

5 minute read

Ensure global compliance with enterprise document accessibility solutions

Ensure global compliance with enterprise document accessibility solutions

Five principles to ensure inclusivity for all individuals

5 minute read

Five ways to delight the modern customer  

Five ways to delight the modern customer  

Redefining customer success in the age of the customer

5 minute read

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments

In the constantly evolving customer experience management (CXM) landscape, OpenText stands tall.

2 minute read

Nationwide Building Society gives member communications the personal touch 

Nationwide Building Society gives member communications the personal touch 

Guest author Amitesh Mishra, CIO for Customer Experience Platforms, explains how the organisation accelerated its content workflows by 83% with OpenText Exstream

3 minute read

Let new role-based learning paths guide your OpenText learning journey

Let new role-based learning paths guide your OpenText learning journey

How do you get from Point A to Point B in the quickest, most efficient way? You could walk haphazardly, changing directions randomly and making…

4 minute read

Going green with cloud fax

Going green with cloud fax

Transforming communication for a sustainable future

2 minute read

Elevate human potential with Cloud Editions (CE) 24.2

Elevate human potential with Cloud Editions (CE) 24.2

Latest innovations revealed at OpenText World Europe 2024

10 minute read

Drive customer success with OpenText Experience Cloud 24.2

Drive customer success with OpenText Experience Cloud 24.2

Customers are at the heart of every thriving business.

4 minute read

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