OpenText Experience Cloud
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
Impact of agent experience management on customer success and service
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…
• 4 minute read
Three customer success trends in a post-pandemic world
COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…
• 4 minute read
The total patient experience: reflections from HIMSS 2024
The landscape of healthcare is evolving rapidly, driven by shifting consumer expectations and technological advancements. Patients are no longer passive recipients of care; they are…
• 4 minute read
Exceptional patient experiences start with smarter data
HIPAA taught us important lessons on how we interact with healthcare data, but it was a global pandemic that forced us to collectively go to…
• 3 minute read
Unveiling OpenText’s leadership position in digital experience management
Providing a captivating digital experience is challenging. Users form an opinion on a website in just 0.05 seconds, moving on quickly if it doesn’t hold…
• 2 minute read
What’s new in OpenText TeamSite
On January 1, 1983, the internet was born. Now 40 years later, there are more than 1.58 billion websites and approximately 5 billion daily users….
• 5 minute read
What’s new in OpenText Exstream
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…
• 4 minute read
Soar to new heights with AI-powered Experience Aviator
The future is here! There is no shortage of interest in AI, but what is the best way to get started? Chief Marketing Officers (CMOs)…
• 3 minute read
Transform creative automation with new generative AI, design, and low-code solutions
Standing head-and-shoulders above your competitors requires break-through experiences. Every experience counts in the current climate. However, creating breakthroughs is not always easy. It requires a Davinci mindset, part…
• 4 minute read
What’s next! And what was showcased for CX at Google Cloud Next
The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting…
• 4 minute read
Mastering Total Experience at OpenText World 2023
It’s a new world – everyone’s expectations have evolved, and the customer is always right. The experiences we provide our customers are no longer obligation…
• 5 minute read
Digital modernization in action
The demand for digital self-service coupled with immersive, interactive experiences is growing. It led OpenTextTM to embark on a modernization program to transform its approach…
• 2 minute read
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