Customer Experience

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments

In the constantly evolving customer experience management (CXM) landscape, OpenText stands tall.

June 20, 2024•2 minute read

In the constantly evolving customer experience management (CXM) landscape, OpenText^TM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText Experience Cloud and OpenText^TM Exstream as Leaders in their latest Aspire Leaderboard^TM update.

OpenText Experience Cloud achieves top score in capabilities and strategic direction amongst software vendors

Aspire recognizes OpenText as a leader in Communications Experience Platforms (CXP).

The Aspire Leaderboard for Customer Experience Platforms (CXP) 2024 shows OpenText as a leader in the upper right quadrant, ahead of Precisely, Quadient, Adobe, Smartcomm, Messagepoint, MHC, Doxee and Sefas.

“We’ve received particularly positive market feedback about OpenText Exstream’s latest Cloud Edition, as well as OpenText’s AI Aviator, which provides a flexible framework for various AI applications within the CCM-CXM domain,” notes Aspire.

OpenText received among the strongest scores in platform strength, market presence, company vision and technical strategy when compared against nine other software vendors in this space. As customer communications becomes a core part of total experience, OpenText is well positioned to help organizations deliver personalized experiences at scale.

OpenText Aspire Leader 2024 Badges for Comms Expeerience Platform, Vendor Hosted SaaS CCM, AnyPrem CCM Software.

OpenText Exstream, for the seventh year in a row, named leader in CCM Software

For the seventh year in a row, OpenText Exstream was named a leader in AnyPrem CCM Software. OpenText was also named a leader in Vendor Hosted SaaS CCM. OpenText Exstream, our flagship customer communications management (CCM) offering, powers communications modernization, allowing companies to create relevant, personalized and insightful data-driven communications with digital experiences on customer-preferred delivery channels and formats.

“For its part, OpenText has taken a very measured approach to SaaS. Besides integration within SAP SuccessFactors (for HR), it has integrated Exstream SaaS with its Case Management solution, (with others in the pipeline), and made Exstream available to developers as an API-based SaaS solution on the OpenText Developer Cloud,” notes Aspire.

Receive premium access to the Aspire Leaderboard

The Aspire Leaderboard is an interactive comparison tool that helps companies find the right solution based on their specific size, region and scope. OpenText invites you to engage with the online tool and view the current landscape of technology leaders raising the bar for tomorrow’s communications.

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Janet de Guzman

As Senior Director of Product Marketing for OpenText Experience Cloud, Janet de Guzman works at the intersection of product management, engineering, sales, and marketing. She leads a global team responsible for the development and implementation of marketing, messaging, positioning and go-to-market strategies for our digital experience solutions. Janet has more than 20 years of diverse experience in information management, business development, management consulting and industry marketing.

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