Customer Communications
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
Manutan combines digital services with the human touch to delight customers
At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…
• 4 minute read
What’s new in OpenText Exstream
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…
• 4 minute read
OpenText named a leader in the 2023 Aspire CXP and CCM Leaderboard market segments
In the constantly evolving customer experience management (CXM) landscape, OpenTextTM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText Experience Cloud…
• 2 minute read
Outsourcing vs. insourcing customer communications
It’s a dilemma faced by many organizations in the era of rising customer expectations: should you keep customer communications management (CCM) in-house or move to…
• 3 minute read
Soar to new heights with AI-powered Experience Aviator
The future is here! There is no shortage of interest in AI, but what is the best way to get started? Chief Marketing Officers (CMOs)…
• 3 minute read
The road to digital-first communications
Customer experience leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.1 If your CCM solution is…
• 2 minute read
Uncovering trends in customer experience management
Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…
• 2 minute read
Has your CCM solution reached the end of the road?
End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the end of the road? If…
• 3 minute read
Empower business users in financial services to elevate customer experience
The modern workplace expects more “jack of all trades” than specialists. It’s not a new phenomenon in traditional customer communications management (CCM) for an individual…
• 5 minute read
What quiet quitting means for your communications strategy
Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor to the Great Resignation. Quiet…
• 3 minute read
How communications can fuel a customer-centric culture
Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…
• 3 minute read
IDG survey: how marketing services firms are meeting communications challenges
Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it…
• 2 minute read
Stay in the loop!
Get our most popular content delivered monthly to your inbox.
