Hello to my fellow CIOs, IT professionals, business executives, and all technology enthusiasts out there. Today I’d like to invite you on an exploration of something that excites and motivates us here at OpenText—our ambitious goal of realizing $1 billion in cost savings over the next decade through the strategic use of our own products. It’s a vision we call “OpenText trusts OpenText,” and it’s revolutionizing how we operate while reinforcing our commitment to leveraging our technology to its fullest potential.
Introduction to the $1B journey
At OpenText, we aren’t just creators of cutting-edge software solutions; we are also proud users. With more than 60 OpenText products powering our operations currently, we’re on a path to transform our operational cost structure, improve efficiencies, and enhance our customers’ experience working with OpenText. The remarkable goal of saving $1 billion isn’t just about reducing costs; it’s about redefining how technology can drive business success.
Our strategy in action
Each step of this ambitious plan builds on five key areas where OpenText’s suite of products is already delivering substantial value:
Digital core We’re harnessing the power of OpenText™ Content Aviator on top of our instance of OpenText™ Content Management (Extended ECM) for employees to engage with more than 20 million business documents, optimizing corporate processes and information management. Our sales teams use these products to generate RFPs and our support reps offer faster and better technical support with them.
Renewals We use OpenText™ Process Automation and OpenText™ Content Management (Extended ECM) to build an application on top of our large data sets in renewals to manage $4 billion in revenue and more than five million contracts seamlessly. We are able to share data, keep information governed and secure, and easily build an application to solve a critical business need.
Idea to product To enhance the developer experience, we built our own platform using OpenText™ Core Software Delivery Platform for lifecycle management, OpenText™ Application Security (Fortify) for security checks, and OpenText™ Core Content Management to store our engineering and services documentation. Codenamed “Platform Thor,” the solution allowed us to go from 50 standalone tools to a single integrated toolset to manage an astounding 10 billion lines of code for 10,000 developers across engineering, professional services, and cloud operations.
Digital operations To better service our 22,000+ employees at OpenText, we implemented OpenText™ Service Management (SMAX) for our corporate helpdesk for IT and HR’s 150+ service desk employees. The solution allowed us to streamline tools, encourage self-service, and enhance employee experience. Our 2,000-person IT operations team also uses OpenText™ AI Operations Management (Operations Bridge) and OpenText™ Universal Discovery and CMDB to manage more than 30,000 IT assets for faster incident response. The tools have significantly lowered our mean time to repair.
Customer experience We also leverage several of our tools to deliver the OpenText digital front door so our customers can seamlessly engage with us online. These tools include OpenText™ Digital Asset Management and OpenText™ Web CMS.
The path to $1 billion in savings
The OpenText portfolio is delivering significant value across our enterprise. Our roadmap to achieving $1B in savings breaks down into several specific types (estimated as cumulative over ten years):
- Cost avoidance (~$100M, 10%) – Proactively managing and eliminating expenses before they arise.
- Employee productivity and efficiency improvements (~$240M, 25%) – Boosting productivity through advanced tools and streamlined processes.
- Process improvements, automation, and AI (~$175M, 15%) – Automating redundant tasks and enhancing process efficiencies.
- System, tool, and hardware rationalization (~$375M, 35%) – Optimizing our toolset and infrastructure.
- Data center consolidation and cloud optimization (~$160M, 15%) – Reducing footprints and maximizing cloud capabilities.
Shared challenges, shared solutions
If you’re a CIO today, you’re likely dealing with challenges similar to mine—increasing vendor costs, software integration complexities, evolving cloud ecosystems, escalating demands for tech skills, and the relentless drive for operational efficiencies. Not to mention the multifaceted landscape of M&As, new technology, cloud vs. on-premises debates, data platforms, AI advancements, and cyber risks.
At OpenText, we leverage our own technology to craft exceptional experiences for both internal and external users. By using OpenText products, we’re not only delivering operational efficiencies across our organization but also refining our software ecosystem to offer world-class products to the market. We are, in essence, our own beta testers, a setup that provides invaluable insights and immediate feedback.
Key takeaways
Our path to $1 billion in cost savings is not just a financial endeavor, it’s also a testament to the power of leveraging our own technology. By using OpenText products, we’re unlocking efficiencies, enhancing productivity, and refining customer and employee experiences.
Allow me to outline the key takeaways:
ROI on tools and cost reduction Decommissioning legacy tools contributes significantly to savings, alongside automation and intelligence driving efficiencies.
Productivity and efficiency gains From improved developer outputs to reduced manual checks, we’re enhancing every part of our ecosystem.
Customer-centric improvements From self-service access to faster incident resolution, we’re committed to elevating the user experience.
We trust OpenText products to lead us into this promising future, and I encourage you to explore how they might serve your organization as well.
Thank you for joining me on this exciting venture. Here’s to innovation, growth, efficiency, speed, and a shared commitment to excellence.
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