Information Technology

Celebrating the human touch: how Autoscore impacts customer service quality

The role of human agents is more crucial than ever as we celebrate Customer Service Week 2024

October 11, 2024 5 minute read
Master trends and tackle challenges in performance engineering

Master trends and tackle challenges in performance engineering

How can you elevate your understanding of performance engineering? In an age where digital transformation drives business success, mastering performance engineering challenges is essential. As…

2 minute read

OpenText™ Cybersecurity 2024 Global Ransomware Survey: Supply chain and AI-powered attack fears intensify

OpenText™ Cybersecurity 2024 Global Ransomware Survey: Supply chain and AI-powered attack fears intensify

In the third annual OpenText™ Cybersecurity 2024 Global Ransomware Survey, we put a magnifying glass to these growing attack techniques and vectors.

5 minute read

Place your bets: the future of supply chains at OpenText World 2024 

Place your bets: the future of supply chains at OpenText World 2024 

Bet on your supply chain’s future at OpenText World 2024! Discover AI and IoT innovations with live demos and expert insights in Las Vegas. Listen to what your peers have to say!

4 minute read

Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud 

Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud 

Guest author William Toon, CIO at Baptist Hospitals of Southeast Texas, explains how moving to OpenText™ RightFax™ Connect will unlock cost-savings and free clinicians to spend more time with patients.

4 minute read

6 best practices for stellar software delivery management with OpenText™ ALM Octane 

6 best practices for stellar software delivery management with OpenText™ ALM Octane 

Software delivery management is critical for balancing speed, agility, and quality to ensure that organizations deliver innovation and high-quality applications faster. As teams grow and…

4 minute read

Auto-remediation: the future of AppSec?

Auto-remediation: the future of AppSec?

Understand the limits of auto-remediation in securing applications.

9 minute read

Digital twins reimagined at scale for energy and resources 

Digital twins reimagined at scale for energy and resources 

Elevate human potential with information reimagined

6 minute read

Make magic with integrated rich media in digital experience management

Make magic with integrated rich media in digital experience management

6 reasons to integrate DAM with your content management system

3 minute read

6 ways messaging supercharges mid-market financial services

6 ways messaging supercharges mid-market financial services

Fast, easy, personalized, and engaging experiences are the name of the game in financial services. It’s not just competitors you’re up against but also experience…

4 minute read

Embracing digital inclusivity

Embracing digital inclusivity

OpenText Document Accessibility and the European Accessibility Act 2025

4 minute read

Information reimagined for the energy industry 

Information reimagined for the energy industry 

The global race for energy will require elevating the human potential across the entire industry

3 minute read

DORA metrics: What they are and 5 ways to improve them

DORA metrics: What they are and 5 ways to improve them

What are DORA metrics?   DORA (DevOps Research and Assessment) metrics provide objective data to measure development team performance and drive software product improvement. These metrics include…

5 minute read

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