Operations
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What is operational experience and how does it impact business operations?
As a business leader, you rely on technology, processes and information to make experiences for customers and employees as seamless…
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Transform workflows with cloud fax
Digital fax remains an integral part of mission-critical communications. Meet the team inventing the future of fax – we recently…
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Supercharge manufacturing operations
Product Lifecycle Management (PLM) systems hold the definitive version of the truth for released product design and development information. Manufacturing…
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What is product information management?
Product information is the backbone of the manufacturing industry. Released product data, documents and drawings are of critical importance throughout…
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The key to successful progressive handover in capital project management
Capital project management is a complex and challenging process that requires seamless collaboration between multiple parties to achieve a successful…
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Making smart grids, smart fields, and smart facilities smarter with OpenText
The world is in a race for energy. Energy companies today are striving to create intelligent, connected, secure, responsible and scalable…
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Achieve Digital Success with OpenText Cloud Editions (CE) 23.3
The importance of information for businesses cannot be overstated. Information serves as the lifeblood that fuels decision-making, innovation, and overall…
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What’s new in Application Modernization & Connectivity
The latest OpenText™ Cloud Editions includes updates to AMC’s COBOL, Enterprise Suite and Host Connectivity offerings – designed to support…
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OpenText innovations nurture talent to accelerate application modernization
Welcome to Visual COBOL 9.0 and Enterprise Suite 9.0, the latest releases delivered as part of our OpenText Cloud Editions…
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From content chaos to information-led transformation
“Employees suffering from information overload tune out and check out.”[1] The realities of modern work have forced organizations to rapidly…
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Why now is the time to move to a modern fax solution
Are your telephone lines plain and old? The era of POTS (Plain Old Telephone Service) analog lines is coming to…
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What is asset information management?
Modern work is changing how capital project, operations, and maintenance teams work and how they collaborate with partners, as well…
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Creating a new normal for operations and maintenance
Operations and maintenance teams in asset-intensive industries such as utilities, resources, oil and gas, chemicals, and metals and mining are…
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Harness digital tech to improve claims processing
Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers…
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5 ways agent experience management improves CSAT and NPS scores
Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced…
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A foundation of trust: The role of a Customer Success Manager
In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business…
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Future-proof your information management
Key benefits of moving content services to the cloud include increased efficiency, greater security, remote accessibility, speed of deployment and…
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Harness inbound customer information to transform sales and service operations
With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many…
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Master modern work with intelligent, connected, secure and responsible experiences
No matter your industry or business function, whether you’re dealing with highly complex and regulated processes like clinical trials; simply…
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Improve manufacturing access to released product information
The manufacturing of products relies on numerous activities supported by disconnected processes and applications that produce a steady flow of…
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