IT Operations
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Sustainable ITOps: How to Balance Cost, Carbon and Consistency
Please join me at Gartner IOCS 2023 in Las Vegas, where I’ll discuss the current practices needed for sustainable ITOps…
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OpenText delivers the biggest IT Operations innovations in a generation
It’s a bold claim to make that the latest releases across our ITOM portfolio are the biggest ever. Whether you’re…
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Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4
In the technology industry, change is inevitable. But sometimes this change is so revolutionary, organizations can struggle to keep up…
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Redefine level 1 support – from HR to IT, R&D, finance, facilities, marketing, and sales
The burden on service desk agents remains high, caused by high ticket volumes and manual methods needed to resolve them.…
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Unleashing Synergy: OpenText SMAX now integrates with OpenText Core
When you think of improving operational excellence in ITSM, do you only consider reducing time-to-repair (TTR), increasing first-call-resolution (FCR) or…
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What’s new in OpenText SMAX
OpenTextTM Service Management Automation X (SMAX) is a SaaS service desk, ITSM, and ESM software. Based on embedded machine learning…
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What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent
Many of us have been dazzled by the power and promise of generative AI since OpenAI ChatGPT burst onto the…
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Generative AI-led innovations transform ITSM at OpenText World 2023
Close your eyes. Imagine a utopia where users get useful answers to questions and rapid fulfillment of common requests, while…
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Transform ITSM self-service with private generative AI
Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator,…
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