Marketing & Communications

10 ways AXM and AI raise the bar for customer service and customer success

The transformative impact of generative AI on customer service and customer success

July 8, 2024 5 minute read
10 common objectives in customer service and customer success

10 common objectives in customer service and customer success

Customer success and customer service are increasingly intertwined, playing critical roles in enhancing customer experience, reducing churn, and driving loyalty.

5 minute read

What’s new in OpenText Exstream

What’s new in OpenText Exstream

At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…

5 minute read

Five ways to delight the modern customer  

Five ways to delight the modern customer  

Redefining customer success in the age of the customer

5 minute read

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments

In the constantly evolving customer experience management (CXM) landscape, OpenText stands tall.

2 minute read

Nationwide Building Society gives member communications the personal touch 

Nationwide Building Society gives member communications the personal touch 

Guest author Amitesh Mishra, CIO for Customer Experience Platforms, explains how the organisation accelerated its content workflows by 83% with OpenText Exstream

3 minute read

OpenText Cybersecurity 2024 Global Managed Security Survey: All eyes on AI business opportunities and challenges

OpenText Cybersecurity 2024 Global Managed Security Survey: All eyes on AI business opportunities and challenges

The race to harness AI to advance business innovation, create efficiencies and augment workforce skillsets is on. Yet, organizations cannot overlook the foundational need for…

4 minute read

The new wave of channel marketing: What partners can expect in H2 2024

The new wave of channel marketing: What partners can expect in H2 2024

We’re well into 2024 now and the channel marketing landscape continues to change, thanks to a blend of innovation and connectivity. At OpenText™, we’re not…

5 minute read

Drive customer success with OpenText Experience Cloud 24.2

Drive customer success with OpenText Experience Cloud 24.2

Customers are at the heart of every thriving business.

4 minute read

Impact of agent experience management on customer success and service

Impact of agent experience management on customer success and service

Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…

4 minute read

Three customer success trends in a post-pandemic world

Three customer success trends in a post-pandemic world

COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…

4 minute read

OpenText reimagines work with smarter information at Google Cloud Next ‘24 

OpenText reimagines work with smarter information at Google Cloud Next ‘24 

Great AI starts with great information management  The Cognitive Era is upon us, with 92% of U.S. businesses set to implement AI into their operations…

4 minute read

Exceptional patient experiences start with smarter data

Exceptional patient experiences start with smarter data

HIPAA taught us important lessons on how we interact with healthcare data, but it was a global pandemic that forced us to collectively go to…

3 minute read

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