Marketing & Communications
-
Has your CCM solution reached the end of the road?
End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the…
Read more -
What’s new in OpenText Exstream
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years…
Read more -
The total experience imperative for Utilities
Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk,…
Read more -
What’s new in OpenText TeamSite
OpenText™ TeamSite™ 23.2 makes it super simple for developers and marketing to work together on creating highly personalized and interactive…
Read more -
Unleash the power of total experience
The pressure is on for organizations amid economic uncertainty, global turmoil, and rising inflation. Providing an amazing customer experience (CX)…
Read more -
EX + CX = TX
When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key.…
Read more -
Effective customer information management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with…
Read more -
How AI is transforming DAM from passive to active
Digital Asset Management (DAM) started as a library for digital images: a passive repository providing a single source of truth…
Read more -
Why composability matters in digital experience
When times get tough, the tough get innovative. From a global pandemic to rapid inflation to economic uncertainty, business leaders…
Read more -
Top 9 reasons to modernize
How do your top reasons stack up? Nine strategic reasons to put modernization at the top of your list: Reason…
Read more -
The ROI of modernization
“We’ve always done it this way.” The most dangerous phrase in the language is attributed to Dr. Grace Hopper. Relying…
Read more -
What are digital assets?
The digital world has been growing exponentially since at least the 1940s and our appetite for content isn’t slowing down.…
Read more -
Empower business users in financial services to elevate customer experience
The modern workplace expects more “jack of all trades” than specialists. It’s not a new phenomenon in traditional customer communications…
Read more -
Top predictions for financial services in 2023
With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As…
Read more -
Healthcare predictions 2023: It’s all about the patient
Healthcare organizations face another challenging year in 2023, as many struggle to answer the high demand for care. In the last…
Read more -
What quiet quitting means for your communications strategy
Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor…
Read more -
What’s new in OpenText Axcelerate
The latest announcement by OpenText of Cloud Editions includes some great updates to OpenText™ Axcelerate™. Check out the latest updates…
Read more -
Drive holiday season sales with omnichannel communications
Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. As…
Read more -
What’s new in OpenText Qfiniti & Explore
Improving the customer experience (CX) is a top priority with senior management in any organization. To keep customer satisfaction high,…
Read more -
How communications can fuel a customer-centric culture
Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated…
Read more
