Marketing & Communications
Is your Contact Center as a Service PCI-DSS compliant?
Navigating the world of data security can sometimes feel overwhelming, however, understanding the Payment Card Industry (PCI) Data Security Standard it is crucial for anyone…
Embark on a journey to next-level personalization
Unlock the power of personalization with 5 layers of maturity
• 4 minute read
Self-service content and experience at your fingertips
Serve up better DIY experiences for customers and employees across all touchpoints
• 4 minute read
10 ways AXM and AI raise the bar for customer service and customer success
The transformative impact of generative AI on customer service and customer success
• 5 minute read
10 common objectives in customer service and customer success
Customer success and customer service are increasingly intertwined, playing critical roles in enhancing customer experience, reducing churn, and driving loyalty.
• 5 minute read
What’s new in OpenText Exstream
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…
• 5 minute read
Five ways to delight the modern customer
Redefining customer success in the age of the customer
• 5 minute read
OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments
In the constantly evolving customer experience management (CXM) landscape, OpenText stands tall.
• 2 minute read
Nationwide Building Society gives member communications the personal touch
Guest author Amitesh Mishra, CIO for Customer Experience Platforms, explains how the organisation accelerated its content workflows by 83% with OpenText Exstream
• 3 minute read
OpenText Cybersecurity 2024 Global Managed Security Survey: All eyes on AI business opportunities and challenges
The race to harness AI to advance business innovation, create efficiencies and augment workforce skillsets is on. Yet, organizations cannot overlook the foundational need for…
• 4 minute read
The new wave of channel marketing: What partners can expect in H2 2024
We’re well into 2024 now and the channel marketing landscape continues to change, thanks to a blend of innovation and connectivity. At OpenText™, we’re not…
• 5 minute read
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
• 4 minute read
Impact of agent experience management on customer success and service
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…
• 4 minute read
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