Marketing & Communications

The new wave of channel marketing: What partners can expect in H2 2024

We’re well into 2024 now and the channel marketing landscape continues to change, thanks to a blend of innovation and connectivity. At OpenText™, we’re not…

May 3, 2024 5 minute read
Drive customer success with OpenText Experience Cloud 24.2

Drive customer success with OpenText Experience Cloud 24.2

Customers are at the heart of every thriving business.

4 minute read

Impact of agent experience management on customer success and service

Impact of agent experience management on customer success and service

Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…

4 minute read

Three customer success trends in a post-pandemic world

Three customer success trends in a post-pandemic world

COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…

4 minute read

OpenText reimagines work with smarter information at Google Cloud Next ‘24 

OpenText reimagines work with smarter information at Google Cloud Next ‘24 

Great AI starts with great information management  The Cognitive Era is upon us, with 92% of U.S. businesses set to implement AI into their operations…

4 minute read

Exceptional patient experiences start with smarter data

Exceptional patient experiences start with smarter data

HIPAA taught us important lessons on how we interact with healthcare data, but it was a global pandemic that forced us to collectively go to…

3 minute read

What’s new in OpenText Media Management

What’s new in OpenText Media Management

For a category that has been around for over 30 years, digital asset management (DAM) is surprisingly dynamic. However, it remains challenging to manage the…

3 minute read

An inside look at enterprise document accessibility for PDFs

An inside look at enterprise document accessibility for PDFs

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…

4 minute read

Manutan combines digital services with the human touch to delight customers

Manutan combines digital services with the human touch to delight customers

At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…

4 minute read

Elevating contact center excellence

Elevating contact center excellence

Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…

2 minute read

Unveiling OpenText’s leadership position in digital experience management

Unveiling OpenText’s leadership position in digital experience management

Providing a captivating digital experience is challenging. Users form an opinion on a website in just 0.05 seconds, moving on quickly if it doesn’t hold…

2 minute read

Global analyst firm names OpenText a leader in digital asset management

Global analyst firm names OpenText a leader in digital asset management

Billions of rich media assets are created every day for new and emerging channels. With all this creative, consistency is a challenge that goes right…

2 minute read

5 digital experience trends to know in 2024

5 digital experience trends to know in 2024

AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate – 95% of global executives…

4 minute read

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