Customer Service

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Customers are at the heart of every thriving business.

April 15, 2024 4 minute read
Impact of agent experience management on customer success and service

Impact of agent experience management on customer success and service

Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…

4 minute read

Three customer success trends in a post-pandemic world

Three customer success trends in a post-pandemic world

COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…

4 minute read

Loxam boosts customer service and environmental sustainability with faster document workflows

Loxam boosts customer service and environmental sustainability with faster document workflows

As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…

4 minute read

What is customer experience management (CXM)?

What is customer experience management (CXM)?

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…

6 minute read

An inside look at enterprise document accessibility for PDFs

An inside look at enterprise document accessibility for PDFs

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…

4 minute read

Manutan combines digital services with the human touch to delight customers

Manutan combines digital services with the human touch to delight customers

At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…

4 minute read

Elevating contact center excellence

Elevating contact center excellence

Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…

2 minute read

The GenAI-driven contact center revolution

The GenAI-driven contact center revolution

Contact center agents are the linchpin between organizations and their clientele. As the demand for exceptional customer service continues to rise in the total experience…

4 minute read

OpenText & Salesforce help save the holidays with AI!

OpenText & Salesforce help save the holidays with AI!

This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…

2 minute read

Retail and CPG companies to focus on intelligence, engagement, and security in 2024

Retail and CPG companies to focus on intelligence, engagement, and security in 2024

The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into…

4 minute read

Navigating the landscape of digital accessibility

Navigating the landscape of digital accessibility

Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses,…

4 minute read

Predictions for the financial services industry in 2024

Predictions for the financial services industry in 2024

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…

5 minute read

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