Customer Service

Loxam boosts customer service and environmental sustainability with faster document workflows

As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…

March 6, 2024 4 minutes read
Loxam boosts customer service and environmental sustainability with faster document workflows

Loxam boosts customer service and environmental sustainability with faster document workflows

As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…

March 6, 2024 4 minutes read
What is Customer Experience Management (CXM)?

What is Customer Experience Management (CXM)?

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…

March 4, 2024 6 minutes read
An inside look at enterprise document accessibility for PDFs

An inside look at enterprise document accessibility for PDFs

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…

February 8, 2024 4 minutes read
Manutan combines digital services with the human touch to delight customers

Manutan combines digital services with the human touch to delight customers

At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…

January 31, 2024 4 minutes read
Elevating contact center excellence

Elevating contact center excellence

Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…

January 23, 2024 2 minutes read
The GenAI-driven contact center revolution

The GenAI-driven contact center revolution

Contact center agents are the linchpin between organizations and their clientele. As the demand for exceptional customer service continues to rise in the total experience…

December 20, 2023 4 minutes read
OpenText & Salesforce help save the holidays with AI!

OpenText & Salesforce help save the holidays with AI!

This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…

December 15, 2023 2 minutes read
Retail and CPG companies to focus on intelligence, engagement, and security in 2024

Retail and CPG companies to focus on intelligence, engagement, and security in 2024

The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into…

December 1, 2023 4 minutes read
Navigating the landscape of digital accessibility

Navigating the landscape of digital accessibility

Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses,…

November 29, 2023 4 minutes read
Predictions for the financial services industry in 2024

Predictions for the financial services industry in 2024

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…

November 22, 2023 5 minutes read
Rolling Out New Enterprise Software? Steps for a Successful Launch

Rolling Out New Enterprise Software? Steps for a Successful Launch

So, you’ve purchased new software and need to roll it out to your stakeholders.  What are some steps you can take to make your product…

October 5, 2023 6 minutes read
How is AI transforming enterprise document accessibility?

How is AI transforming enterprise document accessibility?

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is…

October 5, 2023 4 minutes read

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