Customer Service
Loxam boosts customer service and environmental sustainability with faster document workflows
As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…
Loxam boosts customer service and environmental sustainability with faster document workflows
As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…
What is Customer Experience Management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
An inside look at enterprise document accessibility for PDFs
Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…
Manutan combines digital services with the human touch to delight customers
At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…
Elevating contact center excellence
Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…
The GenAI-driven contact center revolution
Contact center agents are the linchpin between organizations and their clientele. As the demand for exceptional customer service continues to rise in the total experience…
OpenText & Salesforce help save the holidays with AI!
This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…
Retail and CPG companies to focus on intelligence, engagement, and security in 2024
The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into…
Navigating the landscape of digital accessibility
Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses,…
Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…
Rolling Out New Enterprise Software? Steps for a Successful Launch
So, you’ve purchased new software and need to roll it out to your stakeholders. What are some steps you can take to make your product…
How is AI transforming enterprise document accessibility?
The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is…
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