Can’t make it to Nashville? Experience OpenText World 2025virtually and get front-row access to the latest in AI-powered innovation—live and on demand, right from your screen.
Join us online for OpenText World 2025 and unlock the future of AI-powered business transformation with live keynotes, on-demand sessions, and expert insights—all for free. Get ready for bold ideas, fresh perspectives, and conversations that will shape the future.
The inspiration kicks off Tuesday, November 18, 9 am to noon CT with our Day 1 main stage keynote.
Take control of your AI journey and turn secure information management into your secret weapon. Watch as we unveil bold AI innovations transforming the way businesses work, empowering your data and your teams. Whether you’re leading digital transformation or exploring AI for the first time, this keynote will inform and inspire you.
You’ll also get to hear from customers who will showcase how they use OpenText solutions for faster insights and smarter decisions.
Be part of the AI revolution
On Wednesday, November 19, from 9 am to noon CT, our Day 2 main stage keynote will showcase how OpenText is reshaping business and driving a data-powered future through real customer examples of AI in action.
This keynote will center on embracing AI with confidence, setting bold goals, measuring impact, and building trust through data-driven transformation. Our executive team members will be joined on stage by some of our key customers.
This is a must-watch session for anyone passionate about the future and impact of AI and security-led solutions.
On-demand sessions
Beyond our main stage keynotes, you can choose from technology-focused on-demand sessions to watch anytime, including:
AI + Content keynote: Unlocking digital knowledge workers for the limitless enterprise.
Cybersecurity keynote: AI agents are the new attack surface. Secure the code they write, the data they touch, and the actions they take.
Service Management and Observability keynote: Go beyond ITOps limits.
DevOps keynote: The agent era: How AI rewrites the rules and buries brittle, bloated software delivery.
Experience keynote: Powering smart, scalable CX in uncertain times.
Business Network keynote: AI-optimized supply chain community playbook: How to win the supply chain game.
Analytics keynote: Driving the next wave of analytics and AI.
Legal Tech keynote: eDiscovery–Gain the edge today.
Don’t miss your chance to experience OpenText World 2025—live, online, and free from anywhere in the world! Register today!
Once upon a time, “perimeter security” meant building higher walls. Now, the wall has dissolved into a cloud of logins, devices, and digital agents. Industry forecasts predict 50 to 100 agentic identities for every human identity. Each AI assistant, automation bot, or API key will need its own governance, credentials, and entitlements. It’s easy to think of agents as just “helpers,” but they’re accounts with access. And attackers know it. If one becomes over-privileged or orphaned, hackers can abuse them like any compromised user account.
Real-world example: The 2019 Codecov breach began with an attacker compromising a Docker image that contained a hardcoded credential, allowing access to sensitive environments.
The Fix: The fix isn’t glamorous, but it’s essential. • Treat every identity, human, or machine, as equal risk. • Automate provisioning and deprovisioning. • Apply least privilege and time-bound access. • Audit entitlements frequently.
Identity governance is the scaffolding of Zero Trust. Without it, everything else is decoration.
Misconfigured cloud applications
Cloud services have democratized infrastructure and democratized mistakes. A single misconfigured storage bucket or permissive IAM role can open a backdoor to sensitive data. Attackers don’t need custom exploits; they just need Google Dorking and a Shodan scan.
Real-world example: In 2019, Capital One suffered a breach when an attacker exploited a misconfigured AWS firewall to access sensitive customer data.
The Fix: Mitigate with Cloud Security Posture Management (CSPM) and make “public by default” an outlawed setting. Automate guardrails in CI/CD, enforce least privilege on every SaaS integration, and inventory OAuth connections. Every misconfiguration is an accident waiting to become an incident. In 2025, nearly 70 percent of reported cloud breaches started that way.
Vulnerabilities and the incentive gap
Every year we log more CVEs than the year before. That isn’t just because software is growing. It’s because the incentive economy around vulnerabilities is broken. A researcher who finds a remote-execution bug in Chrome might earn $200 K from Google’s bounty program. But they can earn $1 million on the dark market, or $10 million from a state buyer. Until the industry closes that reward gap, zero days will keep leaking into offensive stockpiles.
Meanwhile, defenders are still struggling with basics. This includes knowing what software they actually run, understanding which version they have exposed, and patching fast enough to matter.
Real-world example: The Log4Shell (Log4j) vulnerability in 2021 showed how a single open-source library could ripple across the entire internet. Many companies failed to identify where it was used in their environments.
The Fix: The solution is visibility. Maintain a Software Bill of Materials (SBOM) for every app. When the next Log4Shell appears, you should know in minutes, not weeks, where it lives. Think of an SBOM as a nutrition label for code. You can’t make healthy security choices if you don’t know the ingredients.
Phishing, deepfakes, and the new face of deception
Phishing has always been the easiest way in. The difference today? It now has a face and sometimes your CFO’s voice. With generative AI, all phishing is spear phishing. Attackers can scrape a target’s social presence, craft flawless messages in any language, and even clone their voice or likeness.
Real-world example: Recent fraud cases show just how convincing it’s become. One multinational manufacturer was duped out of $25 million after employees joined what looked like a legitimate video call with the “finance chief.” It was a deepfake.
The Fix: Technology will need to evolve, including voice authentication, watermarking, content provenance, but defenders can act now: • Implement phishing-resistant MFA. • Establish “safe words” or verification steps for financial or account-change requests. • Educate continuously.
There’s no malware or zero-day in these attacks—just manipulation. It’s the human brain versus the human brain, supercharged by AI.
Zero Trust and cybersecurity vegetables
A mentor once told me, “You have to eat your cybersecurity vegetables.” That means staying disciplined about the fundamentals: MFA everywhere, least privilege, patching, and continuous monitoring. Zero Trust isn’t a product: it’s a posture. It assumes breach and validates every request, human or machine, based on identity, device, and context.
Real-world example: The 2017 Equifax breach happened because the company failed to patch a known flaw in Apache Struts, even though a fix had been available for two months. Attackers exploited the unpatched system to steal sensitive data from over 145 million people, making it one of the most damaging examples of poor patch management.
The Fix: Simple practices go a long way: • Enforce MFA for all access—internal and external. • Segment networks; treat east-west traffic as hostile. • Implement automated patch management
Zero Trust is just another way of saying: trust no one, verify everything. Including your code, your agents, and yourself.
The future: from perimeter to persona
As we hand more work to digital agents, the attack surface grows in ways policy alone can’t contain. Each new AI model, automation script, or third-party integration becomes a potential accomplice. Tomorrow’s breaches won’t come from a faceless hacker exploiting a firewall. They’ll come from a friendly agent doing exactly what it was told, for the wrong person.
So, yes, the future will belong to those who govern identities as rigorously as they secure data. That means knowing who (or what) can access what, for how long, and under whose authority. It means building guardrails before agents drive themselves off the road.
Closing thoughts
When I started out, defense was about keeping the bad guys out. Now it’s about keeping the good code honest. Attack paths haven’t changed much. They’re still focused on remote access, misconfiguration, exploited vulnerabilities, weak credentials, human error. What’s changed is their scale, speed, and sophistication. Add a million machine identities and an army of generative forgers, and the margin for error disappears.
Cybersecurity today is less about heroics and more about hygiene. Eat your vegetables. Audit your identities. Trust nothing you can’t verify. Because in a world where every face, voice, and login could be synthetic, the only real perimeter left is vigilance.
It’s day 1 of OpenText World 2025 in Nashville and you’re ready to go. After picking up your badge and fortifying yourself with a hearty Tennessee breakfast, you head to the Music City Center main stage for the general session. There’s live music to entertain you—this is Nashville after all—followed by a series of informative talks by OpenText top executives about the future of AI and information management. Customers also take the stage to discuss how OpenText solutions solve their specific business problems.
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
You think about all the hurdles your team could clear with OpenText products but it’s time to…
Validate your skills
You head to the certification room to take a free exam that proves your proficiency in OpenText products. These role-based exams certify your software knowledge and skills in real-world scenarios, giving you valuable credentials. You share your achievement on your social media profiles with OpenText certification digital badges—portable, verifiable credentials that showcase your abilities, then go to…
Meet birds of a feather
You make your way to the expo floor for lunch and a topical meet-up session. You join a table to talk with other attendees about a range of themes, from digital adoption to collaboration. You have an interesting exchange with peers about how they’re using AI in their organizations, which reminds you to…
Get hands on with AI
You check out the Aviator playground in the center of the expo hall to find out what all the buzz is about. You’re greeted by OpenText staff running six OpenText Aviators—Content, Experience, Business Network, Cybersecurity, Observability and Service Management, and DevOps—preloaded with real-world data and ready to go. There’s also OpenText™ MyAviator™, a secure, personal AI assistant, and OpenText Aviator AI Studio for building intelligent agents. You get involved with prompting, testing, and exploring these live environments when suddenly you realize you need to hurry to…
Be part of break-out sessions
You start with a technical deep-dive session followed by a presentation on best practices. You join an industry roundtable to discuss topics specific to your business with experts and other customers. You check out an “ask the experts” session to get your questions answered and hear responses to other customers’ questions. You leave with just enough time to…
Check out hands-on labs
You swing by the innovation lab to see new features of software you use and stop off at the product lab to walk through OpenText solutions you haven’t tried before. You think back to this morning when you were contemplating how OpenText software could help your business, so you test drive a few products. Now it’s time to…
Join the conversation
The Women in Tech reception, sponsored by EY and open to all OpenText World attendees, is about to begin in the Grand Ballroom at the nearby Four Seasons Hotel Nashville. You make it just in time to be part of an interactive discussion with a panel of women who inspire, educate, mentor, and advocate for other women. You also get a chance to network with other OpenText World attendees…
And that’s just day 1!
Day 2 has more keynotes, sessions, expo experiences, and of course the OpenText World party, featuring a live broadcast of the Country Music Awards and a performance by Rodeo Disco. Day 3 is also filled with education, innovation, and connection so you return home inspired and in the know.
Don’t miss your chance to experience OpenText World 2025 live and in person. Register today!
Visionary keynotes, innovative demos, certification opportunities, educational breakouts—what more could you want from a technology conference? How about a bustling expo, a lively panel discussion with a well-known industry group, and one heck of a bash, Nashville style? We’ve got all this and more in store for you at OpenText World 2025.
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
Join us for three unforgettable days on the OpenText World show floor—a reimagined carnival of technology, insights, and connection. Don’t miss these highlights:
Aviator playground The centerpiece of the Expo is where enterprise-ready AI comes alive. Dive into interactive demos, build your own AI agents, and discover how Aviator transforms business outcomes.
Product and Innovation labs Get hands-on with the latest tech. Experiment, explore, and engage with OpenText’s cutting-edge solutions. Discover more about each lab here.
Theaters Hear from thought leaders, innovators, and customers in dynamic sessions that spark ideas and inspire action. Check out the theater sessions here.
Peer to peer: Customer connects Join casual, peer-led conversations where customers share real-world success stories and solutions to business challenges.
Topical meetups Join informal meetups with like-minded attendees. Share ideas, stories, and strategies. Check out the details here.
OpenText solutions Stop by our booths to engage with product specialists and explore how OpenText can help your organization work smarter and faster.
Sponsor conversations Talk with tech experts at our sponsors’ booths and discover products that help extend the OpenText ecosystem.
Games, fun, and good eats Refuel and recharge with delicious treats, interactive games, and surprise moments you won’t want to miss.
Women in Tech reception
Join us on Tuesday at 5:30 pm for the Women in Tech (WIT) reception, sponsored by EY. The event will take place in the Grand Ballroom at the nearby Four Seasons Hotel Nashville and is open to all OpenText World attendees. At the event, OpenText CDO and CIO Shannon Bell will moderate a discussion with a panel of women who inspire, educate, mentor, and advocate for other women.
The reception is designed to provide space for collaboration between leaders of today and tomorrow. In addition to the panel discussion, you’ll have a chance to learn more about WIT and mentorship options, and take some time to network with other professionals.
OpenText World party
On Wednesday, unwind with an event to remember—enjoy live music, line dancing, and the Country Music Awards broadcast at a rooftop party that captures the heart and soul of Music City.
The concept of “cloud-first” has long dominated enterprise IT strategy. However, recent, high-impact events have delivered a stark wake-up call, forcing executive teams to rethink where their most critical data resides.
The recent AWS outage and the massive 2024 Snowflake data breach have reignited a vital discussion about cloud repatriation—the strategic shift of critical workloads from the public cloud back to private or on-premises infrastructure.
If data is an organization’s most valuable asset, the simple underlying question is whether it can afford to entrust its operational continuity and sovereignty entirely to a third party.
Recent incidents highlight systemic fragility
These two incidents expose the inherent, systemic risks of excessive reliance on hyperscale public cloud providers, striking at both availability and security.
1. Availability and business continuity risk
On October 20, 2025, a major AWS outage, originating in the US-East-1 data center, disrupted countless global services for over nine hours, affecting major digital platforms, banks, and airlines. The root cause was a failed domain name system (DNS) update to DynamoDB, which cascaded into 113 affected services.
This incident highlights the broader implications of relying too heavily on a single provider. Even the most robust cloud platforms can encounter disruptions that ripple across dependent services.
2. Security and data sovereignty risk
The 2024 Snowflake data breach saw sensitive records compromised from over 160 organizations, including high-profile corporations like Santander, Ticketmaster, and AT&T. Attackers exploited weak authentication and stolen credentials to infiltrate customer environments.
This incident proves that even trusted, enterprise-grade cloud providers are not immune to compromise. When organizations entrust their sensitive data to a multi-tenant public environment, they are exposed to the aggregate security posture of the vendor and all its other clients.
The ability for a single-platform compromise to yield massive data breaches for global corporations demonstrates that consolidating critical assets creates a highly attractive target for sophisticated threat actors.
The strategic shift: Data backs the repatriation trend
In light of these mounting risks, cloud repatriation is no longer a niche trend but a significant movement reshaping IT infrastructure strategies. Data collected in partnership with Foundry confirms this accelerating shift:
67% of enterprises have already repatriated some workloads from a public cloud to an on-premise, private cloud, or hybrid environment.
A significant majority, 87% of enterprises, plan to repatriate workloads in the next 12 to 24 months.
While full withdrawal is rare, the hybrid model is the dominant architecture today, employed by 63% of organizations.
Top drivers: Security and control leading the charge
The shift is driven by the very concerns exposed by recent incidents. Concern regarding data security and privacy (51%) is the top driver for repatriating public cloud workloads.
While cost efficiency remains critical (cited by 39% as a driver), organizations also seek:
Customization and control (35%): Repatriation enables tailored architectures, security policies, and access rules that are not possible with shared infrastructure.
Data recovery/Business continuity (34%): This directly addresses the single-point-of-failure risk seen in the AWS outage.
Performance: On-prem workloads frequently outperform cloud-hosted ones for data-intensive or low-latency applications.
Furthermore, AI/ML workloads (57%) are the top priority for repatriation in the next two years. These are data-intensive, costly to run at scale in the cloud, and demand tighter control over performance and governance.
The measurable benefits of strategic sovereignty
Repatriation is defined not as a rollback, but as a strategic upgrade in cost, security, and agility. Organizations that have successfully moved workloads report meaningful gains:
Benefit
Repatriation Outcome
Supporting Data
Security posture
Improved security posture
92% of organizations reported an improved overall security posture.
Data control
Enhanced visibility and privacy
62% reported improved visibility, and 60% reported improved data privacy.
Cost efficiency
Reduced overall costs
41% reported a decrease in overall costs.
ROI
Significant cost savings
Organizations reported an average cost savings of 31% across those repatriated workloads.
Performance
Faster performance
More than 50% experienced faster performance.
Rethinking cloud strategy: An enterprise advantage
Cloud repatriation is a strategic realignment that moves beyond the simple “cloud-first” mandate to an “asset-centric” strategy. True digital resilience means owning both the data and its operational foundation. By repatriating critical assets, the business’s “Crown Jewels”—organizations achieve full sovereignty and dedicated security postures tailored to their unique regulatory needs.
The AWS outage exposed the fragility of dependency, while the Snowflake breach revealed the liabilities of consolidation. If data is indeed the organization’s most critical asset, delegating its operation to another entity is akin to outsourcing the company’s nervous system.
To understand the full scope of this movement and how to strategically identify workloads for swift repatriation, explore the resources that detail these findings:
Whether you’re a business leader or technical user, OpenText World 2025 is the conference for you. As you can see above, Ice and his friends are eager to welcome you to Nashville November 17-20 to explore the world of AI and information management. We’ve got inspiring keynotes, more than 150 breakout sessions, certification opportunities, networking events, and much more. And, of course, live music—Nashville style.
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
OpenText World 2025 brings together the brightest minds in technology and business. Get ready for bold ideas, fresh perspectives, and meaningful conversations that will shape your future. The conference is an opportunity to raise your profile and become known as a leader in your area.
Make sure you don’t miss:
Mainstage keynotes: To find inspiration look no further than the planned lineup of speakers. This year’s keynote stage features trailblazing thought leaders, industry experts, and special guests including Grammy-winning singer-songwriters Jessi Alexander and Natalie Hemby, whose creative influence adds a unique dimension to the event.
Breakout keynotes: Learn about the OpenText strategic direction for all our technology areas, including how our solutions will further leverage AI, security, and cloud to help you uplevel the way you work.
Industry forums: These intensive forums give you an opportunity to interact with industry experts and share ideas with your peers. Find out how leaders in your industry are using AI and leveraging information to fuel their business. Covering major industries, these sessions are designed to spark ideas for getting ahead.
1:1 meetings: Book a meeting with an OpenText expert who can offer personalized advice for addressing your business challenges and align the OpenText product roadmap to your specific needs. Whether it’s a deep dive into technology, a strategic discussion, or a quick connect with your account team, we’re here to ensure you get the most out of your experience.
Customer advisory programs: OpenText World 2025 gives our Customer Advisory Board and Product Advisory Board communities the opportunity to meet face to face. Before the conference, express your interest in joining the discussion about innovative business strategies and transformative customer experiences. Collaborate with industry peers to share insights, best practices, and opinions on the latest technology trends. What’s more, you’ll have a chance to shape the future of OpenText offerings.
Networking: What better way to problem-solve your business challenges than exchanging ideas with peers? From the Expo floor to coffee breaks, evening receptions, and the OpenText World 2025 bash, you’ll have the opportunity to get to know leaders who share your challenges and goals.
Technical users: Sharpen your skills
OpenText World 2025 is your chance to further explore products you already use and learn about new solutions and services. The following are just a few examples of how technical users can get the most out of the conference:
Breakout sessions: From security to customer experience, content management, and more, find out what’s new, tips and tricks, and best practices. You can search, filter, and build your own session agenda here.
Hands-on labs: Do you like to learn about new solutions by having a technology expert guide you through them step by step? The hands-on labs at OpenText World give you the opportunity. At our Innovation Labs, you can offer feedback and influence product design, and our Product Labs offer a chance to test drive the OpenText solution of your choice.
Certification: Validate your skills by getting certified in a wide range of OpenText solutions during the conference. Every attendee gets one free on-site certification exam attempt, so you can demonstrate your knowledge of critical product capabilities and identify yourself as a champion for your organization.
Expo: Watch a demo, hear a Turbo Talk, or get your questions answered while exploring the Expo, which will feature booths for popular OpenText products, as well as for many of our sponsors. And don’t miss the Aviator Playground, the centerpiece of the Expo, where enterprise-ready AI comes alive. Dive into interactive demos, build your own AI agents, and discover how Aviator transforms business outcomes.
Join us at OpenText World 2025 and explore the benefits of secure information management for AI. Register today!
Whether you’re leading IT strategy, building products, or driving innovation, you’re feeling the pressure to deliver smarter, faster, and more secure outcomes for your business.
The undeniable truth is that the pace of change your business, and your customers need is faster than ever. And what we’ve all come to realize over the last 18 months is that solid data foundations are needed for solid AI outcomes. Whether it’s within a function or across a whole enterprise based on any of our roles, we are all living on the two dimensions of data and AI.
What makes OpenText special is that we have been at this challenge for the last 35 years. In fact, we have helped customers manage large data sets of all kinds – whether that is a million pieces of content, a billion connections in commerce, or a trillion signals to mine for security threats
We are proudly entrenched in the world of secure information for AI and trusted by many to help leverage their data to fuel creation, ensuring data quality and cleanliness, and support them to use data to guide action. As a result, our customers can connect the transfer of critical data within their business context in real-time. Moreover, we spearhead leading expertise in information governance and cybersecurity to both drive the right permissions and right access to sensitive data along with security and encryption to ensure data is protected at rest, in transit, and as it feeds AI.
OpenText is unique in its depth of experience in helping customers manage data with business context and underlying metadata foundations that are required to make AI intelligent and productive. By bringing generative AI into OpenText applications, this means we can enable users to have conversations with their information and increasingly address hyper-personalized use cases securely.
In short: OpenText is truly feeding and powering the next generation of AI elite capabilities.
With this as our sound data foundation, we built OpenText™ Aviator™, designed to drive tasks, discussions, and solve problems with three key architectural guiding principles. Firstly, Aviator is multi-cloud. This means we help customers bring together data from public cloud, private cloud, and on-prem and now we will help customers apply AI across all three deployment types as well. Secondly, Aviator is multi-model and enables various LLM and SLM models for customers to bring their own model to our applications. Lastly, Aviator is multi-application.
The future is AI. And we have – and we will – continue to work across the technology ecosystem to enable agent-to-agent protocols so AI can be applied across major CRM, ERP, and content management systems. With the rise of agentic AI, we are working on helping customers automate specialized processes and roles, with a single source of data truth across multiple functions and departments.
As the power of AI continues to grow exponentially, OpenText is co-innovating with organizations in highly regulated industries to solve problems at scale. And doing so successfully.
So, what does this look like in practice? Let’s explore our latest and greatest Business AI, Business Cloud, and Cybersecurity Cloud innovations.
Business AI: Unlocking intelligence without compromise
Redefine AI for enterprise and let machines do the work. With CE 25.4, we’re helping you break free from silos, streamline processes, and improve customer experiences with secure information management.
Security: Threat detection, application security for code development
R&D: Text development, user story creation, sprint planning, incident investigation
Supply Chain: Anomaly detection, commerce transaction insights, product knowledge finder
Aviators are differentiated because customers can go multi-cloud, based on where they would like to deploy AI and what type of protection they need around their data. Aviators can also be applied in the public cloud, in the private cloud, and on premises.
OpenText™ MyAviator™, our enterprise-grade AI assistant, empowers individuals to search and summarize hyper-personalized information, and offers secure, governed workspaces where individuals can quickly and effectively translate and summarize personal documents from emails to images to instruction manuals while staying complaint to company security requirements. Moreover, outputs and summaries can now easily be translated back into various modalities to consume such as podcasts and conversation guides.
Gartner reports that 47% of workers struggle to find the information they need, with 20% of their time lost to searching. This CE 25.4 works to empower your internal teams, advance enterprise data management, elevate data governance excellence, and ensure data orchestration is AI ready.
In CE 25.4, OpenText™ Core Content for SAP S/4HANA Public Cloud and SAP Success Factors, our SaaS AI-first content management, is now fully integrated with SAP’s Business Suites for Finance and Human Capital. Aimed to best serve mid-large enterprises in the cloud, OpenText and SAP continue to co-innovate for seamless user experiences that bring together the power of structured and unstructured data.
OpenText™ Cybersecurity
Security experts continue to face mounting pressures – from the growing pressure of insider threats to AI injecting vulnerabilities into software application code.
In CE 25.4, we’ve addressed the following:
OpenText™ Application Security Aviator™now inserts machine-readable auto-remediation directly into findings to enable swift fixes to vulnerabilities without slowing application development via Fortify Command Line Interface (fcli). For example, a retail developer releasing a new mobile feature can detect risks, validate code, and apply security patches automatically, keeping application delivery on schedule and the code secure. With OpenText Application Security Aviator, cybersecurity teams can benefit from faster remediation, reduction in security debt, and strengthening of cyber resilience.
OpenText™ Core Identity Foundationbetter unifies and governs identity across hybrid environments, enforcing Zero Trust principles at scale without costly overhauls. For a global manufacturer integrating dozens of regional identity stores into one centralized policy framework, this solution provides critical real-time visibility, simplifies compliance, and reduces cost.
OpenText™ Managed Security Services delivers an expert partnership for those who need help managing all threat vectors, providing 24×7 monitoring, incident response, and advanced threat detection. New CE 25.4 features include MXDR Advanced EDR Agent and PCI-DSS ASC Attestation services, to help customers uncover weaknesses before attackers exploit them. Internal teams are therefore unburdened and freed to focus on higher business strategy activities, while OpenText experts keep the business safe and secure in the background.
With CE 25.4, you no longer need to choose between agility and security. OpenText delivers both.
Discover more about our cybersecurity solutions, as well as the recent CE 25.4 advancements, here and here.
OpenText™ Observability and Service Management
Organizations are needing to centralize their corporate help desks across various departments to drive efficiency, seamless support experience, and faster resolutions.
OpenText™ Core Service Management now unifies cross-functions into one SLA-driven platform to better deliver consistency across internal and external support, with the addition of a new Customer Service Management (CSM) module. IT leaders can support ambitions to reduce costs, connect operations, and drive resilience at scale.
By bringing business support functions and networks under one intelligent platform, you can confidently deliver more value, with less, by working smarter – not harder.
CE 25.4 has taken steps to reimagine customer engagement and conversations within OpenText Experience Cloud, ensuring customer engagement is no longer simply measured by the volume of messages sent, but also defined by the quality, speed, and relevance of every interaction.
In CE 25.4, innovations include:
OpenText™ Core Journey introduces a new engagement feature to enable you to merge communications, messaging, and journey design into one interface, enabling customer service teams to launch personalized, multi-channel campaigns in days instead of weeks. For example, a retail brand can orchestrate a Black Friday shopping campaign across email, SMS, app notifications, and more, while still ensuring consistent messaging. The result? Stronger return-on-investment (ROI) and brand consistency.
OpenText™ Core Communications, with OpenText™ Core DAM, OpenText™ Core Messaging, and OpenText Core Journey delivers our first multi-tenant integrated SaaS CCM solution. It is compliance-ready personalization on a greater scale. For example, a services team creating regulatory notices, can accelerate tasks into design and approval efficiently, delivering results in mere hours, rather than days.
OpenText™ Fax Aviator™ brings AI capabilities to extract, assist, route, and summarize faxes in an intelligent workflow. For example, our protected and robust fax solution can assist hospital compliance teams with the ability to instantly summarize incoming patient records, route them securely, and extract data into EHR systems. This automation removes information retrieval burden to improve accuracy and empower medical professionals to focus on what’s important – patient care.
Together, these updates set a new standard for customer engagement.
Discover more about out the innovations listed above here.
OpenText™ DevOps
With our latest innovations, we continue to reimagine how enterprises in highly regulated and global enterprises accelerate software delivery, enforce compliance, and maintain full control in hybrid and sovereign environments:
In CE 25.4, this includes:
OpenText™ Core Software Delivery Platform with Aviator™ integrates with GitHub Copilot for seamless test creation, defect detection, and release governance directly into cloud, private cloud, and on-prem deployments. In addition, you can now utilize enhanced evidence qualification features to take siloed, amorphous data and turn it into verifiable proof of software readiness. This intelligent solution transforms how organizations prove and audit software quality, using AI to analyse, score, and explain evidence that once lived in PDFs and manual reports, neatly and quickly. With these enhancements, OpenText can help customers modernize their operations while safeguarding proprietary IP.
OpenText™ Core Signature integration with OpenText Core Software Delivery Platform powers compliance-oriented checkoffs directly into the quality assurance process when developing software applications. Having eSignature integrated into agreements and quality signoffs, the solution enables organizations to finalize cross-border quality assurance in minutes, fully aligned to GDPR and eIDAS, marrying speed and certainty together.
These innovations – either connected or in addition to an existing ecosystem – deliver more capabilities than ever before and redefine what enterprise DevOps can achieve.
Read the full specifications of these updates and further understand how OpenText supports the developer community, here.
OpenText™ Business Network
Supply chain leaders and operations executives thrive on visibility.
In CE 25.4, our innovations include:
OpenText™ Aviator™ IoTcombines IoT data streams with conversational AI. With the ability to access real-time orchestration and traceability via an Aviator chatbot, Aviator is helping enterprises transform IoT from a passive data source into an active driver of competitive advantage.
OpenText™ Core Intelligence Aviator™ make operational insights conversational. With natural language at the center of operational intelligence, users of OpenText™ Trading Grid can now can simply ask questions such as “where are today’s high-risk shipments” and receive trusted answers instantly. For a logistics firm managing thousands of in-transit shipments, this might mean proactively rerouting a container flagged for potential delays. For a manufacturer, it could be detecting early signs of equipment failure before it cascades into a production stoppage.
Our team of experts break these innovations down further here.
OpenText™ Analytics & Legal Tech
Developments to our leading OpenText™ Analytics Database (Vertica) introduces cloud-native flexibility, automatic performance tuning, and the ability to process massive, variable datasets with unprecedented efficiency.
OpenText™ Intelligence Aviator™ for Analytics Database now brings the power of a conversational BI copilot directly into your enterprise, enabling leaders to query live data and receive trusted insights instantly. This eradicates slow and cumbersome dashboards or risks sensitive data transfers; the agent executes queries in-database and returns only the answers that matter.
These innovations enable businesses to scale analytics with confidence and put decision-making power directly into the hands of the people who need it most.
And finally…
Don’t forget to become upgrade ready with Titanium X
What I’ve shared here is just the beginning of what’s possible with CE 25.4. I invite you to explore our dedicated Titanium X Upgrade Hub, where you’ll find deeper insights into our latest innovations and intelligent capabilities.
Now is the time to move beyond simply managing information and to reimagining it. Let the machines do the work so your business can focus on what truly matters. Growth.
As a reminder, Titanium X brings these key values for customers:
Enhanced productivity through automation of routine work
Faster decision-making with embedded AI agents and insights
Scalable integration across hybrid and multi-cloud environments
Built-in enterprise security that simplifies compliance and reduces risk
Revisit my CE 25.2 blog here for more details and hear from our expert Professional Services team about how they can help you, here.
Looking for more?
For more on all the CE 25.4 innovations, visit our blogs, authored by subject matter experts, who guide you to the right solutions for your business as you continue to build your AI, cloud, and security journey.
We’ve given you the top 5 reasons to come to OpenText World 2025 November 17-20 in Nashville, but now we’re adding 2 more: An impressive array of customer speakers and a long list of breakout sessions that offers something for everyone.
One of the most valuable aspects of attending an industry conference is hearing from peers who have similar business challenges about how they overcame them. While the visionary keynotes are exciting and the product demos are filled with innovation, it’s the stories you hear from other customers that will stay with you long after the event.
That’s why we’ve lined up more than 20 customer speakers to take the stage at OpenText World 2025 and talk about their experiences. These customers represent organizations in key industries—energy, legal, public service, retail, healthcare, and more—and are using OpenText™ secure information management for AI software to overcome hurdles and reach business goals.
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
Here are a few of the customers lined up to speak at OpenText World 2025 next month:
Shyam Pitchaimuthu, Principal Architect, Workflow Enablement, IT Operations and Foundation, Chevron
Andrew Kent, Director, Litigation Support, Pillsbury Winthrop Shaw Pittman
Jennifer Harrell and Jaya Raman, eDiscovery Managers, Siemens Energy, Inc.
Aditya Panwar, Automation Lead, United Airlines
Neda Khan, Manager, Enterprise Document Applications, Harris County Information Services
Denise Hemmert, VP, Enterprise Enablement Services, Cardinal Health
Of course, you’ll also have the opportunity to connect with other customers on the expo floor, during breakouts, and at networking events. So come to OpenText World and discover how others in your industry or line of business are using our software to succeed.
Did we mention the sessions?
In addition to networking and learning from fellow customers, OpenText World 2025 offers plenty of chances to deepen your understanding of the software you’re using and find out about solutions you’re not. Turbo talks, industry forums, customer roundtables, developer labs, technical sessions, business-unit keynotes—we’ve got more than 150 breakouts to educate, enrich, and inform.
Visit our OpenText World 2025 website, where you can create a tailored agenda to meet your needs. You can filter by area of interest, session type, or role ,and even share your agenda with coworkers.
Register today and join us at OpenText World, where the OpenText community gets together to learn, connect, and grow.
In today’s enterprise environment, technology must do more than support operations—it must accelerate them. Leaders are demanding systems that are smarter, safer, and leaner. They want technology that performs, not just functions. That’s why the partnership between SAP and OpenText is more relevant than ever.
For over 30 years, SAP and OpenText have partnered to help enterprise technology deliver results. Together, we connect SAP’s structured process expertise with OpenText’s best-in-class unstructured content management to create purpose-built solutions that reduce complexity, embed compliance, and elevate employee experiences.
This isn’t just collaboration, it’s co-innovation with purpose.
Technology that performs: Why this partnership matters
Enterprises today face mounting pressure: fragmented systems, shifting regulations, and tools that add friction instead of flow. Technology is supposed to be the engine of growth, but too often it becomes a bottleneck. SAP and OpenText have solve this challenge at the core by unifying structured data and unstructured content into a single source of truth.
This unified foundation gives leaders control, employees clarity, and IT a cloud-first platform that scales globally. It’s not just about integration, it’s about transformation.
OpenText certified for SAP S/4HANA Cloud Public Edition
OpenText™ Core Content Management is now officially certified for SAP S/4HANA Cloud Public Edition. This makes OpenText the first and only SAP Solution Extension (SOLEX) document management platform qualified to support GROW with SAP.
This milestone delivers:
Cloud-first control with built-in compliance
Unified content and process management across SAP Cloud ERP
AI-ready architecture for smarter decisions and faster outcomes
As enterprises modernize through RISE and GROW with SAP, content management has become a critical success factor. To unlock real business value from AI, organizations must connect structured data with unstructured content in governed, intelligent ways.
Use cases that drive real value
Vendor invoice management (VIM) – Transform VIM from a transactional workflow into an intelligent engine. Organizations gain access to historical archives and live operational systems for smarter invoice processing and faster decision-making. Embedded AI reduces exceptions, increases throughput, and strengthens compliance—powered by governed, context-rich content.
HR document management – SAP and OpenText help organizations to manage millions of HR records and associated employee documents within context, improving employee experience as they manage the hire-to-retire process. Our joint solution with OpenText Core Content and SAP SuccessFactors shows the scale, security, and simplicity possible to control across the employee lifecycle.
Regulatory compliance – Track, report, and govern content usage across geographies. Our joint solutions adapt to evolving regulations, ensuring global compliance without added complexity. Compliance is embedded by design, not bolted on as an afterthought.
Operational efficiency – Unify structured data and unstructured content into a single source of truth. Leaders gain visibility, employees gain clarity, and IT scales with confidence. Metadata indexing and lifecycle governance ensure that every piece of content is searchable, contextualized, and secure.
Our promise: Three pillars of performance
Together, SAP and OpenText deliver for customers:
Streamlined power – We help enterprises run more efficiently without sacrificing performance. By reducing complexity and streamlining processes, unified solutions from SAP and OpenText help leaders gain cloud-first control. From streamlined contracts to lifecycle governance with records management, our joint solutions help employees move faster and IT scales with confidence.
Built-inassurance – OpenText and SAP have 30+ years of trusted collaboration. Our solutions are premium-certified, cloud-native solutions that are used by global enterprises to meet the highest standards of security, compliance, and reliability. Together, we are meeting compliance requirements and adapting to evolving global regulations.
Effortless visibility – Human-centered design for intuitive interactions is at the heart of our co-innovation process across SAP and OpenText. Our joint solutions shift the user experience from friction to flow. With the future of conversational UI enabling intuitive engagement with data, employees are empowered to move from uncertainty to insight, accelerating how work gets done.
Looking ahead: Co-innovation for the future
SAP and OpenText are reimagining core business processes by embedding AI into the SAP Business Data Cloud. This next phase of innovation fuses structured data with unstructured content to deliver automation, intelligence, and insight through data objects within the SAP Business Data Cloud,allowing for reporting and analytics to happen securely and at scale. Together, we help customers get practical value from AI sitting on top of trusted data across our ecosystem.
We’re transforming enterprise technology into a competitive advantage. Customers can expect a new standard of performance: efficiency without compromise, assurance without hesitation, and experiences that accelerate the way people work.
Final thought
For leaders and organizations that expect their technology to be a competitive advantage, SAP and OpenText are the catalyst for high-performance. Our joint solutions power ambitious organizations that need maximum value from their technologies —reliably delivering clarity, control, and confidence.
The cyber crime ecosystem has changed dramatically in just a few years. Threat actors are moving faster, collaborating more effectively, and exploiting AI advancements to launch attacks at a scale never seen before. From sophisticated social engineering schemes and business email compromise to supply chain disruptions and an endless stream of vulnerabilities, today’s attackers have the upper hand more often than defenders would like to admit.
Why cyber defense is struggling to keep up
Many organizations are finding it harder than ever to keep pace. Security tools can be tough to deploy and integrate across complex environments, and if they’re not fine-tuned, they often generate more noise than insight. The result is alert overload, burned-out analysts, and a higher risk of missed threats, slow responses, and costly breaches.
To stay ahead, organizations must rethink how they approach defense. Adding more point solutions only adds complexity. True resilience comes from security layers that communicate with one another, sharing intelligence, correlating events, and surfacing meaningful alerts. This integrated approach not only strengthens visibility but also accelerates response and makes defenses more effective.
Why culture matters as much as technology
But cyber resilience isn’t just about technology, it’s also cultural. It requires an organizational mindset that acknowledges the risks and actively engages everyone, from the C-suite to the newest hire, in the defense of information. Building awareness, fostering accountability, and continuously adapting are just as critical as deploying the latest tools.
Is awareness part of the company culture or just a checkbox exercise?
Taking stock at least once a year can make a measurable difference in resilience.
Four ways to reduce risk and improve cyber resilience
1. Start with identity. Identity has become the new perimeter in a world where AI-driven agents are expected to outnumber humans 100 to 1 in the coming years. Strong identity and access management is no longer optional, it’s the critical foundation layer of every security strategy.
2. Integrate your security tools. A collection of disconnected point solutions creates more noise than insight. Integration between layers allows teams to triage faster, act earlier, and improve visibility across the attack surface. Prioritize new solutions based on their ability to integrate with other layers within your cybersecurity solution stack.
3. Build a culture of security awareness. Training should be meaningful, not just a compliance checkbox. When employees understand the role they play in reducing risk, they become part of the defense.
4. Use AI to your advantage. While attackers use AI to scale their operations, defenders can leverage it to cut through alert overload, prioritize what matters, and maximize limited security resources.
Make cyber resilience cool: Join OpenText for White Hat Hacker Wars
Cyber resilience isn’t a one-time achievement, it’s a continuous cycle of education, adaptation, and improvement. By focusing on identity, integration, awareness, and AI, organizations can strengthen their posture and face the evolving cybercrime landscape with confidence.
Cybersecurity Awareness Month is the perfect opportunity to step back and evaluate your security posture. Review your playbooks, test your response plans, and make sure resilience is more than just a talking point, it’s a business priority. Cyber criminals aren’t slowing down, and your defenses shouldn’t either.
We’re here to help. OpenText Cybersecurity is hosting White Hat Hackers Wars for the entire month of October with expert tips, games, videos, and challenges to help you engage your entire organization in building cyber resilience. It’s educational, quirky, slightly irreverent, and a whole lot of fun. Share the excitement on our LinkedIn, and X pages and visit our White Hat Hacker Wars homepage for more info.
Are you ready to experience OpenText World 2025 in Nashville next month? Don’t miss your chance to be part of the premier AI conference with the latest innovations, visionary speakers, and plenty of great entertainment! This isn’t just a conference. It’s a full-on innovation experience where you can connect with experts, educators, and peers to explore the future of AI surrounded by the sounds and sights of downtown Nashville.
Come vibe with us at OpenText World 2025
A showstopping learning lineup
Come prepared to deepen your understanding of AI and information management so you can return home inspired and in the know.
The conference features:
10 keynote presentations
20+ customer speakers
100+ breakout sessions
30 turbo talks
70+ certification exam opportunities
2 hands-on labs
40+ sponsors
You’ll also experience the Aviator Playground, where you can interact with six key OpenText Aviators—Content, Experience, Business Network, Cybersecurity, Observability and Service Management, and DevOps—as well as OpenText™ MyAviator™, a secure, personal AI assistant, and the new OpenText Aviator AI Studio, where automation meets imagination. Don’t miss this opportunity to get hands-on with OpenText AI products loaded with real-world data.
Where technology and creativity meet
Speaking of real world, Tuesday’s keynote includes fresh perspectives on technology through a Nashville lens. During an exclusive panel discussion, OpenText CMO Sandy Ono will explore the intersection of creativity and technology with award-winning singer-song writers Jessi Alexander and Natalie Hemby. They’ll talk about ways that collaboration, storytelling, and analytics can improve the songwriting journey and how the fusion of art and tech is shaping the future of music. The panel will culminate with a live, on-stage performance.
Jessi Alexander is an award-winning singer/songwriter and writer of many chart-topping hits on country and pop radio. Alexander has penned ten #1’s including “I Drive Your Truck” recorded by Lee Brice which won Song of the Year from the 2013 CMA Awards, 2014 ACM Awards, and 2013 NSAI Awards.
Grammy Award winner and Songwriter City partner Natalie Hemby has become one of music’s defining songwriters with eight #1 singles including Lady Antebellum’s “Downtown,” Little Big Town’s “Pontoon” and “Tornado,” Miranda Lambert’s “White Liar” and “Automatic,” Justin Moore’s “You Look Like I Need A Drink,” and her most recent Jon Pardi’s “Heartache Medication.”
Party Nashville style
You’re sure to be entertained Wednesday evening during the OpenText World 2025 party at the iconic Skydeck on Broadway to celebrate the icons, rising stars, and unmistakable magic of Music City. Set against the backdrop of country music’s biggest night, we’ll bring you the spirit of the Country Music Awards with a live broadcast. You’ll also experience a live performance by Rodeo Disco, a genre-bending band that blends country swagger with disco flair—guaranteed to get boots stomping and hands clapping. Line dancing anyone?
Enterprises today are sitting on mountains of information, but much of it remains underused, fragmented, or locked away in siloes. According to new research from the Enterprise Strategy Group (ESG)1, commissioned by OpenText, the way organizations handle information has reached a tipping point. CIOs who fail to act risk falling behind competitors as AI-driven innovation accelerates.
Analyst report
The imperative to reimagine information management
Read this recent report from the Enterprise Strategy Group based on a survey of 500 IT leaders to learn how your peers are using information management to speed AI adoption.
Today, technology leaders are moving beyond managing infrastructure and firefighting IT issues to driving real business transformation. According to the ESG report, leaders are prioritizing enhancing cybersecurity and risk mitigation, advancing cloud adoption, and improving digital customer experience.
AI stands out as a powerful tool that can drive these projects and deliver business benefits. But, according to the survey results, the success of these initiatives can depend on one critical factor—effective information management.
The hidden cost of poor information management
The study reveals a striking gap between perception and reality. While roughly three-quarters of executives believe they manage information “very well,” the reality is that more than 60 percent of information is only partially managed or not used at all at the typical enterprise.
Siloed and poorly governed information doesn’t just waste resources—it actively holds back progress. AI systems built on fragmented, low-quality data can’t always generate reliable insights. Organizations that don’t address these issues will miss out on the next wave of “game-changing” AI applications, from predictive analytics and self-optimizing systems to real-time decision-making and adaptive cybersecurity.
To address these issues, the survey revealed a growing preference for platform-based information management solutions over a patchwork of point tools. More than half of respondents favor working with fewer vendors when implementing information management strategies and 92% said it would be valuable/extremely valuable to partner with a vendor whose solutions span information management, AI, security, and cloud. This simplifies vendor management while helping to reduce data fragmentation—two of the biggest barriers organizations face today.
Within the next 12 months, many organizations expect to deploy AI in ways that could fundamentally transform industries. Those with the right foundation of trusted, well-managed information will seize the opportunity. Those without it may struggle to keep up.
Join us November 17-20 in Nashville for OpenText World 2025 featuring the Aviator Playground, the centerpiece of this year’s expo hall and the heartbeat of the show floor.
The Aviator Playground is designed to transform the way you think about AI in the enterprise. You’ll have the chance to roll up your sleeves and engage directly with OpenText™ Aviator™ solutions—hands-on, live, and loaded with real-world data.
Experience AI like never before
Attendees will have the chance to interact with six key OpenText Aviators—Content, Experience, Business Network, Cybersecurity, Observability and Service Management, and DevOps. Check out how OpenText™ MyAviator™, a secure, personal AI assistant, can kick your productivity into high gear. Be among the first to experience OpenText Aviator AI Studio, where automation meets imagination. Come play, experiment, and build intelligent agents that run workflows, manage services, and drive results—no code, no chaos.
You can prompt, test, and explore live environments preloaded with data. Each pod is staffed with OpenText subject matter experts ready to guide you, answer questions, and share best practices. They’ll help you see how Aviator solutions fit your workflows, roles, and business challenges. By the end of your journey, you won’t just understand the value—you’ll feel confident about how these tools can work in your world.
Why you should be there
This year’s event will be hosted at the Music City Center in Nashville, a stunning venue that blends modern elegance with the city’s rich cultural vibe. In addition to letting you experience AI innovation, OpenText World 2025 is your chance to hear bold ideas, visionary speakers, and great music, of course.
Join us at OpenText World 2025 and experience the Aviator Playground for yourself.
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
AI is everywhere and it’s bursting with potential. But AI only shines when it’s powered by trusted, secure, and well-governed information. At OpenText World 2025, we’re bringing the energy, experts, and technology you need to take control of your AI journey and turn secure information management into your secret weapon.
Hosted at the renowned Music City Center in the heart of downtown Nashville, OpenText World 2025 promises to be a boot-stomping, heel-kicking good time—with plenty of AI innovation, customer insights, and expert instruction to inspire you.
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
OpenText World 2025 puts AI front and center. Learn how to unlock the power of data with OpenText™ Aviator™ AI-driven solutions. See how sovereign cloud delivers AI security and compliance by keeping your data local while helping you scale globally. And be among the first to experience Aviator AI Studio, where automation meets imagination. Come play, experiment, and build intelligent agents that run workflows, manage services, and drive results—no code, no chaos. From IT ops to business processes, it is “do and done” time.
This event is your chance to experience AI innovation in action with visionary keynotes, insightful customer speakers, thought-provoking industry forums, advisory board gatherings, live demos, meet-ups with experts, a bustling expo, peer networking events, and more. Explore the latest in today’s essential technologies from content management, cybersecurity, and service management to experience, business network, analytics, and DevOps.
The insights and know-how you take away from OpenText World 2025 will help define your AI path. Whether you’re a knowledge worker, IT professional, or business leader, this conference is for you.
New venue, new vibes
We’re proud to host this year’s event at the Music City Center in Nashville, a stunning venue that blends modern elegance with the city’s rich cultural vibe. Whether you’re attending sessions or networking, the Music City Center provides the perfect environment to learn and engage. And with the energy of downtown Nashville surrounding you, it’s the ideal place to inspire new ideas and build lasting partnerships.
A new survey by Foundry, conducted on behalf of OpenText, shows that 77% of organizations are already using AI in some form. But while adoption is high, success isn’t guaranteed. The research shows organizations that start with a robust foundation of information management and have progressed further in their AI journey are unlocking the most value.
survey report
What mature AI adopters know about unlocking AI’s full potential
OpenText recently commissioned a Foundry survey of more than 500 IT leaders to discover how they’re using AI and information management. Read the report to learn the ways they’re benefitting.
The survey highlights that AI delivers real value when backed by trusted data and governance. Key barriers include silos, poor integration, and keeping up with compliance. Only half of organizations say their governance is working well, underscoring the need for stronger controls.
“Without strong information management systems, clear governance, and scalable infrastructure, businesses risk stalling initiatives, not meeting expectations, or introducing new vulnerabilities,” reads the survey report.
AI maturity matters
Nearly 70% of mature adopters are satisfied with their return on AI investment, compared to just 42% of newer adopters. And more mature AI users measure value differently. While those newer to AI focus narrowly on efficiency gains, those who have been using it longer evaluate AI by its ability to solve business problems, reduce risk, and drive innovation. This long-term view focuses on AI delivering sustainable value, not just quick wins.
Across industries, productivity emerged as the No. 1 goal of AI. Mature adopters report major gains from automation and information tools, including streamlined workflows, faster decisions, and reduced manual rework. Instead of treating AI as a bolt-on, they embed it into core processes—shifting teams from reactive to proactive operations.
AI is becoming a must-have in the business world, and information management is emerging as a smart way to get your data ready for it. Now’s the time to dive in and experience these technologies to gain a deeper understanding and build expertise.
How? at OpenText World 2025 November 17-20 in Nashville.
Whether you are a business or IT leader or a software user, this year’s conference promises to deliver useful information, visionary perspectives, and everything in between. Not to mention the festive Nashville back drop with good food, great music, and live entertainment!
OpenText World 2025: Elevate together
Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music, of course. C’mon, let’s go!
From new product announcements to live demos and use-case examples, OpenText World 2025 is the place for leaders to learn all about AI innovation. Get a glimpse into the future of AI from visionary speakers and product roadmaps. And hear from OpenText customers about their experiences and success with AI.
Users can select from more than one hundred in-depth sessions and hands-on opportunities to learn what’s new and what’s next with AI. Experience the new OpenText™ Aviator™ AI Studio, a tool that brings together automation and imagination. Hear first-hand about our new CE 25.4 suite of business applications with integrated OpenText Aviator AI agents. And check out how MyAviator can kick your productivity into high gear.
No. 2 Validate skills
Encourage your IT and security teams to take advantage of certification opportunities in dozens of OpenText products spanning content management, analytics, cybersecurity, experience, business network, service management, and DevOps. Attendees receive one free certification attempt with their in-person conference pass.
Users get more than validated skills from certification. According to Pearson Education, Inc.’s Value of IT Certification Candidate Report professionals who get certified:
report increased confidence (92%)
say they experience an increase in job satisfaction (78%)
have received a salary increase (37%)
The certification exam room will be open for the duration of the conference so you can take your one free attempt at your convenience. For a list of available exams and details, such as skills tested, prerequisites, exam duration, and question formats, take a look at our catalog here.
No. 3 Get new perspectives
Find out how your peers are using OpenText to move from content in context to AI in context. Hear real-world stories about the benefits of a trusted and secure AI platform for information management. Talk to industry experts to understand how OpenText solutions can help you get ahead in your vertical.
Test-drive digital knowledge agents built to solve your challenges by unlocking the power of data. Take advantage of the hands-on labs to experience new features of your favorite products or try out different ones.
No. 4 Make connections
Leaders will have plenty of opportunities to network with other attendees—on the expo floor, in between keynotes, and at exclusive evening events. Meet with customer and solution experts from OpenText to get your questions answered. Learn about product use cases, best practices, and tips and tricks. Express your interest in joining one of our Customer Advisory Boards, which will meet on site at OpenText World 2025. Becoming a member gives you the opportunity to offer insights on industry trends, emerging business needs, and market opportunities to inform future product development, strategic planning, and partnership initiatives. Members also provide feedback on existing products, suggest new features, and participate in early product testing.
No. 5 Return to work inspired
Your experiences at OpenText World 2025 will provide the motivation you need to boldly lead your organization’s AI strategy. To build AI responsibly for a limitless digital workforce. To architect systems that scale with confidence with a single layer of information. And to elevate your organization. Useful insights, certification, hands-on experience, and a deeper understanding of OpenText products will position users to become AI experts.
The future of work is driven by digital knowledge workers (DKWs) who rely on data, insights, and automation. DKWs – defined as the human + the AI — will help create a limitless digital workforce. Every one of us will have our own personal “team” of DKWs helping us in our work every day. When that personal “team” of DKWs have access to clean, contextualized, and trusted data, they move beyond simply processing information. They become creative problem-solvers who can anticipate needs, detect patterns, and make proactive recommendations. This shifts the role of AI from efficient execution to collective intelligence.
Navigate Complex Challenges
Our customers face data overload, compliance needs, and the demand for speed. Our roadmap addresses these challenges:
AI Search and Summarize: Instantly find and understand information, whether in the cloud or on-prem.
AI at Enterprise Scale: Driving efficiency and innovation across the enterprise, from document classification to workflow automation, our AI meets the highest security and compliance standards.
Game-Changing AI with True ROI: Deliver measurable outcomes, move from experimentation with AI to creating value in your everyday work.
AI as the New User Experience: Simplify everything with a conversational interface and have a conversation with your data.
Embedded Security: Built-in encryption, identity management, and zero-trust architecture make security foundational.
Our Future: Secure Information Management for AI
Our product roadmap for the next two years focuses on building the next generation of information management in this new AI world. This strategic foundation delivers value across three core pillars:
Business AI – two years ago, we embraced generative AI and brought OpenText Aviator to all our business applications. Now we are working on Aviator Studio and the Aviator Model Service to enable AI adoption at scale. With low-code/no-code tools to customize agents and agentic workflows, the next wave of our Business AI is designed to be intuitive, secure, and enterprise-ready. Whether it’s summarizing documents, generating insights, or automating workflows, Aviator will empower digital knowledge workers to “search and summarize” across all information types and rely on agents for “do and done” with the right security and permission settings.
Business Cloud – over the last decade, we’ve driven a cloud strategy focused on mission critical processes for the business – finance, supply chain, HR, R&D, operations, services & support, and more. Our next generation of SaaS, APIs, and multi-tenancy will emphasize scalability, security, and AI-driven personalization. Seamless platform integration will empower rapid innovation, while robust compliance frameworks ensure data privacy. Customization and automation will define future capabilities, enabling businesses to adapt quickly and deliver differentiated, intelligent user experiences.
Business Technology– the OpenText Cloud has always been trusted by customers because it securely holds and protects a company’s most important intellectual property to power productivity. Today, we are focused on our private and public cloud ensuring data residency, control, and compliance, vital for sensitive and highly regulated industries. To build on this, we are bringing to customers Sovereign AI (i.e., on-prem/private-cloud AI) where artificial intelligence respects localized governance and privacy of sensitive data and maintains autonomy over data feeding public LLM algorithms. Lastly, we’re opening new frontiers with API and agents for developers and partners to build, and we are working on new data products and services for the future.
The Road Ahead
What sets us apart is our ability to deliver a single, compliant, secure AI stack that is both localized and sovereign. This is critical for customers operating in regulated industries or across multiple jurisdictions.
We’re also redefining the future of Enterprise Information Management (EIM) with MyAviator, which brings AI to every corner of the enterprise. Our next-generation workflow automation is powered by intelligent agents that can reason, act, and learn.
With our Aviator Marketplace (coming soon), customers can discover, deploy, and utilize AI agents tailored to their specific needs.
As we look to the future, our focus remains on empowering people and organizations to do more with their information – building a limitless digital workforce. We’re building platforms that are open, secure, and intelligent, allowing users to have conversations with their data. We’re investing in technologies that drive real outcomes, enabling small teams of DKWs for every single enterprise user. And we’re partnering with our customers every step of the way.
This is our vision. This is our roadmap. And this is just the beginning.
At SAS, we want to bring Scandinavia to the world and the world to Scandinavia. We’re the flag carrier for the three largest Scandinavian countries—Sweden, Denmark, and Norway—and we operate more than a hundred routes all over the globe, including intercontinental flights to Asia
To keep delighting our customers year after year, we rely on thousands of colleagues working across our global business. While our largest communities are based in our domestic markets, we also have significant numbers of people working across international offices.
Delivering outstanding employee experiences
A well-oiled recruitment process is essential to ensuring we have all the skills and competencies needed to run our global business effectively. In Sweden, a dedicated “People team” is responsible for delivering an outstanding colleague experience from the moment we welcome new hires onboard.
For new colleagues, the onboarding journey begins with receiving a formal contract of employment, and behind the scenes, we are preparing employment contracts; a time-consuming, labor-intensive process.
First, our People team needed to search through a shared drive to find the correct template and then manually re-key the candidate’s information from SAP SuccessFactors Employee Central into the document and export it as PDF. Next, the team used a separate e-signing tool to collect a series of internal approvals. Last, they sent the contract to the new colleague to sign and then saved the completed document in the colleague’s personal file
Selecting a proven content management solution
As part of a wider initiative to streamline our People processes, we previously deployed SAP SuccessFactors solutions, including Employee Central, to help us standardize our People processes. We saw an opportunity to get even more value from our SAP solutions by automating the manual process steps involved in creating employment contracts.
From the start, we were convinced that OpenText Content Management was the ideal fit for our needs. Over many years of using the solution in other areas of the business, we knew from experience that this enterprise content management software was versatile and secure. And crucially, the solution offers out-of-the-box integration with SAP SuccessFactors.
Streamlining contract creation with OpenText
Working side-by-side with OpenText™ Professional Services, we designed a brand-new process for generating employment contracts. The OpenText team was wonderful to work with. They didn’t just sit back and passively follow our instructions: they proactively challenged our assumptions and helped us find more effective ways to achieve our goals.
One of the big practical challenges during the project was the need to migrate thousands of historical records into OpenText Content Management—something that would have been infeasible to do manually. So, the team designed a script to automatically save each record to the corresponding people file on the new platform. It’s fair to say that we wouldn’t be where we are today without OpenText.
Saving one FTE with automation
Today, our approach to creating employment contracts is very different. Rather than manually swiveling between multiple different systems, our Admin team simply clicks on the relevant candidate in Employee Central. The SAP solution then uses an integration with OpenText Content Management to automatically generate and send out the contract for signature.
What used to be a complex effort is now a very smooth process. We estimate that our teams are saving around 200 hours a month thanks to OpenText Content Management. This adds up to a whole full-time equivalent saved per year, which means our teams have more time to spend on value-added people activities.
To learn more about how we’re partnering with OpenText to enhance our approach to the People organization, read our case study.
In today’s fast-moving financial services landscape, staying ahead means more than keeping up with the latest trends—it means anticipating disruption and seizing opportunities before your competitors do.
If you’re an IT or technology leader focused on building the next generation of financial services applications, The OpenText FSI Virtual Forum 2025 (being held on September 16th, 2025) is your front-row seat to the future. This online event offers rare access to expert insights, actionable strategies, and real-world case studies that will help you lead with confidence in the age of AI.
Here are five compelling reasons why you should reserve your spot today:
1. Get future-ready insights from leading voices in financial innovation
Join Jim Marous—internationally recognized fintech influencer—and Monica Hovsepian, Global Industry Strategist at OpenText, as they unpack how AI and analytics are reshaping financial services. From global megatrends to emerging customer demands, these two thought leaders will explore how technology leaders can unlock new revenue streams, deliver smarter experiences, and lead transformation across banking, insurance, and fintech.
These aren’t abstract theories—Jim and Monica travel the world, working closely with financial institutions of all sizes to understand what’s working now and what’s coming next.
2. Hear what success looks like from the inside
AI and analytics aren’t just buzzwords—they’re powering real business outcomes today. At the Forum, you’ll hear firsthand from companies already executing on bold digital strategies, including:
Technology leaders like Abdo Berberry, Olga Savchenko, and Andrew Steadman will share what it took to integrate intelligence and automation into their systems—and what they’ve learned along the way. These sessions offer a behind-the-scenes look at how to turn vision into tangible results.
3. Understand why meeting new customer expectations starts with AI
Today’s customers demand immediacy, personalization, and seamless digital experiences. Yet many financial institutions still struggle to deliver. Why?
Andrew Steadman, Chief Product Officer at SBS, will explore how AI and analytics help bridge that gap—enabling FSIs to respond faster, serve smarter, and build stronger relationships.
If your organization wants to stop reacting and start leading, this session is a must.
4. See what high-performance data architectures really look like
AI isn’t magic—it’s built on solid data foundations. During the event, top IT leaders will break down the architectures that support their AI-driven solutions. Learn how they designed, scaled, and optimized data infrastructures to support real-time analytics, automation, and decision-making at scale.
If you’re planning your next data modernization move, these insights will be invaluable.
5. Discover how OpenText can power your transformation
You’ll hear about the measurable impact these solutions are already delivering for organizations around the world—and how they can help you turn complexity into clarity, and data into strategic advantage.
Future-proof your strategy
If you’re a forward-thinking IT leader eager to stay ahead of disruption, this is the forum for you. Explore the agenda and here to secure your spot.
As organizations expand into new geographies, data compliance becomes significantly more complex. Due to the proliferation of local data sovereignty rules, companies must understand and comply with a complex web of privacy laws, operational requirements, and national regulations in every country. This means managing where and how data is stored, processed, and protected becomes critical.
OpenText announced this week enhancements to our OpenText™ Private Cloud offerings designed to help you operate globally while maintaining strict control over your data and meeting regional data sovereignty demands.
OpenText Private Cloud and trusted AI
With data centers strategically placed across key regions—including Canada, the UK, Germany, France, and Australia—OpenText provides organizations the flexibility to choose where their data resides. As data sovereignty and AI become boardroom priorities, we are making it easier for businesses to comply with data-protection regulations so you can leverage AI with confidence that the data it uses is secure and compliant.
Solutions for regulated industries
The need for data sovereignty is especially high in industries that face stringent regulations. This includes sectors such as financial services, healthcare, energy, and the public sector , which are subject to secure storage, auditable controls, encryption, and localized governance requirements.
OpenText Private Cloud solutions provide tailored environments that ensure compliance while offering the highest levels of security. Key benefits include:
Dedicated, single-tenant environments offering maximum isolation and enhanced security for sensitive data.
Customizable deployment options to meet specific regulatory and operational requirements.
End-to-end encryption, including customer-controlled key management to maintain the integrity and confidentiality of data.
Comprehensive compliance support for global standards, such as ISO 27001, HIPAA, and IRAP, among others.
Sovereign AI
OpenText Private Cloud is more than just a secure data storage solution. It provides a comprehensive suite of AI-powered solutions designed to address a wide range of organizational needs:
OpenText™ Content Managementhelps organizations capture, archive, search, and summarize both structured and unstructured data.
OpenText Cybersecurity provides threat detection, data encryption, identity management, and application security to help safeguard sensitive information.
Private cloud infrastructure guarantees that all data stays within the designated jurisdiction, ensuring compliance with local data residency and sovereignty laws.
Private AI capabilitieswith OpenText™ Aviator™ allow for secure, in-country generative AI on premises, so you can leverage AI while ensuring you have full control of your data.
Sovereign AI data cloud offers a trusted, single-tenant platform that aligns with government standards, ideal for public sector organizations and highly regulated industries.
Why OpenText Private Cloud is the right choice
In addition to meeting demands for data and AI sovereignty, OpenText Private Cloud offers: Total customization OpenText Private Cloud offers full customization of the software stack, applications, and security protocols. Whether you’re integrating with CRM tools, ERP systems, or proprietary platforms, our solution adapts to meet your specific requirements. Scalability on your terms While scalability is often associated with public cloud environments, our solution delivers the same flexibility—just with an added benefit of control. Scale up or down based on your business needs without worrying about sharing resources with another organization. Better performance Public cloud performance can be unpredictable due to resource sharing and congestion. OpenText Private Cloud eliminates this issue, ensuring consistent, high-speed performance. Mission-critical workloads will never compete for resources with other tenants in a private environment. Long-term cost optimization While private clouds may have a higher initial deployment cost, they often deliver better ROI over time. With reduced security risks, fewer operational disruptions, and tailored infrastructure, IT professionals can optimize budget allocation and avoid overspending. With regular updates and upgrades, OpenText Private Cloud customers never fall behind the curve. Access to cutting-edge tools helps you innovate continuously and remain competitive.
OpenText Private Cloud is part of our larger cloud ecosystem offering seamless integration between public cloud services, on-premises systems, and hybrid or multicloud environments, making it easier for organizations to align their IT infrastructure with their digital transformation goals.
Every era of software delivery has been defined by its people. Now, it is defined by its teams: human and digital. OpenText DevOps Cloud is leading a shift from fragmented toolchains to coordinated execution by autonomous agents. These are not copilots or chat overlays. They are digital workers: policy-aware, outcome-driven AI agents embedded directly into the delivery lifecycle. They do not wait for instructions, and they act with purpose.
Digital workers represent a new operational reality. They execute work across testing, planning, compliance, and performance engineering without relying on human prompts. This is agentic AI by design: autonomous, policy-driven agents that pursue delivery goals within enterprise constraints. This approach moves us beyond the outdated model of DevOps with AI bolted on and into a fundamentally new delivery system where AI becomes a true contributor on the team.
Beyond assistance: Autonomous execution
The first generation of enterprise AI focused on lightweight assistance—code suggestions, summarization, knowledge retrieval. Helpful, but limited. Digital workers go much further. They are proactive and deeply embedded in delivery operations, governed by enterprise policies, activated by real-time telemetry, and integrated with systems of record. At OpenText, we moved deliberately past the copilot metaphor because we believe the moment demands more rigor, more responsibility, and more autonomy.
For the first time, AI is not just helping someone write code. It is generating the tests, validating the policies, and determining when to ship.
The Knowledge Expert System: AI that operates, not just suggests
This shift is powered by a purpose-built architecture called the Knowledge Expert System. In this architecture, when something changes, whether it is a code commit, a new ticket, or a policy update, the system triggers a response. It activates the appropriate agent, pulls context from across the SDLC, evaluates permissions based on identity and policy, and then executes. This orchestration layer blends generative reasoning with deterministic control, enabling digital workers to act safely and effectively at enterprise scale.
Digital workers are grounded in a multi-context protocol that combines real-time telemetry, delivery metadata, policy rules, and user activity. This allows them to make decisions in motion and adjust based on what is happening in the broader delivery environment. They do not require repetitive input’ they do not lose context; and they learn continuously and act intentionally.
Enterprise proven and field-tested digital workers
This is not theoretical. We have deployed it at scale, and we run our business on it. In fact, more than 7,000 engineers use DevOps Cloud every day at OpenText. We replaced Jira, unified our planning, testing, and release workflows, and embedded digital workers across teams to manage quality, enforce compliance, and drive continuous improvement. Every product shipped on schedule with no trade-off in quality.
What our customers are doing with it
We are not alone in this. Our customers are already seeing results. For example, at Kellanova, digital workers helped manage testing and governance across 700 applications during a major global spin-off. At Pick n Pay, digital workers accelerated testing and drove 95% automation, eliminating manual bottlenecks and ensuring continuous quality at scale. Financial institutions are using digital workers to adapt to shifting policies and automate compliance verification across pipelines in real time.
Digital workers empower developers, not replace them
This is not about replacing developers. It is about removing the friction that slows them down.
Digital workers handle the repetitive, the traceable, and the governable. They generate test coverage as features are built, align release gates to enterprise risk posture, and automate audit readiness. In this way, digital workers close the gap between what was built and what was intended to ensure confidence at every stage of delivery.
With that burden lifted, developers stay focused on architecture, business logic, and user impact.
Defining a new category: The digital worker platform
This shift is significant enough to warrant a new category: the Digital Worker Platform. These new platforms are not overlays, and they don’t just augment a single team or sit idle until prompted. They are embedded into the workflow, drawing from telemetry and multiple context sources to continuously act on behalf of delivery goals.
OpenText DevOps Cloud is the first of its kind: it’s a platform where digital workers actively contribute across planning, testing, release, and compliance, not beside the work but inside it.
What comes next
And this is just the beginning. In the next 12 to 18 months, we expect to see
Fully autonomous pipelines with minimal human handoffs.
Risk-aware orchestration that continuously adapts.
Domain-specific agents trained on enterprise delivery patterns.
Intelligent feedback loops that drive optimization in real time.
This is not just the next chapter. It is a new model, one that moves the industry forward.
Others will try to bolt AI onto outdated architectures. We have built something different: an operational foundation where digital workers are governed, secure, trusted, and continuously evolving.
The age of intelligent execution has arrived. Your next teammate is not a person. It is a digital worker. AI should not just assist—it should deliver.
This is the future we are already living. See what it looks like with OpenText DevOps Aviator.
The next wave of information management is here. It is not an incremental improvement—it is a unified evolution. In a world where data is the currency of innovation, enterprises are faced with mounting complexity, fragmented systems, and siloed knowledge. But this era is ending. A new paradigm is emerging—one that brings cohesion, clarity, and speed. We believe in a future where data, people, processes, and services are seamlessly interconnected. We believe in unification as the path forward.
We unify organizations through information
Data is the foundation of every modern enterprise, yet for too long, it has been scattered, inconsistent, and underutilized. The next generation of information management creates a single repository—a central nervous system where all enterprise information converges. This isn’t just about storage; it’s about insight. It’s about delivering a single source of truth across all information types and multicloud that drives strategic decisions, real-time operations, and cross-functional collaboration. When enterprises speak in one data language, they move faster, think clearer, and act with confidence.
We unify organizations through corporate service management
Modern organizations are constantly evolving. Mergers, compliance shifts, global expansion, and digital transformation demand agility. Yet change is often obscured by blind spots and silos. We bring a single lens of visibility and observability across corporate services—HR, IT, finance, procurement, supply chain, support, and beyond—so that timely insights and actions can create seven-star experiences. This isn’t just about control, it’s about transparency. When every function is seen and understood in context, companies can manage change proactively, respond to disruption instantly, and lead with precision.
We unify organizations through process automation with AI
Process is the lifeblood of execution. Manual bottlenecks, disjointed workflows, and redundant tasks cost organizations time, money, and innovation. We connect processes through intelligent automation powered by agentic AI so systems communicate smarter, tasks are resolved quicker, and teams are freed to focus on what matters. This is not automation for automation’s sake—it’s intelligent, contextual, and adaptive. The future belongs to businesses that can orchestrate complexity at speed.
We unify organizations of all sizes through security
In a digital-first world, identity is everything. Trust, personalization, and access all depend on a consistent, secure understanding of the individual. We enable organizations to build around one version of the individual—a digital identity that is portable, verifiable, and secure. Whether an employee, partner, or customer, every person is known across systems and touchpoints. This isn’t just security, it’s empowerment. It’s the foundation for truly human-centric enterprises.
Together, these pillars form the next generation of secure information management—a unified architecture that powers resilience, agility, and intelligence. We don’t just collect data, we harmonize it. We don’t just run services, we illuminate them. We don’t just automate, we elevate. And we don’t just protect identities, we respect and enable them.
This is the next generation of information management. A world where unification replaces fragmentation. A world where information works for you, not against you. A world where technology doesn’t just support the enterprise—it unifies it.
At OpenText, our vision is to be the best information management company in the world. Our purpose is to bring out the best in every organization by empowering individuals to see information in new ways. We help companies reimagine information by rethinking how they work, operate, and compete so they can remove barriers and become limitless.
The word “limitless” isn’t just a tagline—it’s a promise. A promise that technology, when thoughtfully applied, can remove the barriers that once held businesses back. For customers, “limitless” means more than speed or scale. It means possibility. It means potential. It means power—reimagined.
At its core, being limitless is about empowering people to do more than they ever thought possible. It’s about giving every employee a digital teammate: a digital knowledge worker that automates tasks and amplifies human capability. These AI-powered assistants don’t replace people—they elevate them. They summarize complex documents in seconds, organize meeting notes, surface insights from oceans of data, and even anticipate what’s needed next. They are always on, always learning, and always ready to help.
Limitless AI is the new way to work. And it’s already here.
Free up teams with limitless AI
Customers who embrace this shift are seeing real results. They’re using agentic AI to automate workflows, offload repetitive tasks, and accelerate decision-making. They’re freeing up their teams to focus on what matters most: creativity, strategy, and innovation. In doing so, they’re not just working faster—they’re working smarter.
But limitless isn’t just about what AI can do. It’s about what customers can become when they trust their information is secure, governed, and accessible. That’s why information management is the foundation of the limitless digital workforce. When data is centralized, connected, and protected, AI can be applied with confidence. Insights flow freely. Decisions get sharper. And transformation becomes inevitable.
The numbers back it up. According to recent research[i], 77% of organizations are already using AI in some form—and those with mature implementations are seeing measurable gains in customer experience, IT performance, and productivity. These early adopters aren’t just ahead of the curve—they’re redefining it.
Create the digital knowledge worker
So what does “limitless” mean for your business?
It means reimagining your workforce—not as a collection of roles, but as a dynamic ecosystem of human and digital collaborators. It means giving every department—from sales and support to HR and finance—the tools to move faster, think bigger, and deliver more. It means turning information into action, and action into advantage.
It means your company, your potential—limitless.
At OpenText, we’ve spent over 35 years building the digital platform for knowledge workers. Today, we’re helping our customers create the digital knowledge worker of the future. Because we believe technology should always elevate human potential. And we believe the future of work isn’t just digital—it’s limitless.
[i] Foundry MarketPlace survey commissioned by OpenText, Information Management for an AI-Driven Future, June, 2025
Supply chains report that 3% to 20% is lost to chargebacks each year (Source: Gartner Top 5 Practices to Reduce Retailer Chargebacks and Lower Costs). And in today’s fast-paced, data-driven supply chains, chargebacks are a costly and often avoidable problem.
These penalties, typically issued when a trading partner fails to meet specific requirements, can erode profit margins, damage relationships, and disrupt operations.
Fortunately, digital supply chain collaboration offers ways to reduce and even prevent retailer chargebacks. By improving visibility, communication, and data accuracy, businesses can align more closely and avoid the pitfalls that lead to chargebacks.
What is supply chain chargeback management?
A supply chain chargeback is a financial penalty that a retailer or distributor imposes on a supplier for failing to meet agreed-upon requirements, such as late shipments, incorrect labeling, or incomplete orders. Supply chain chargeback management aims to reduce these penalties by identifying root causes, improving compliance, and streamlining operations across the supply chain.
5 tactics to prevent supply chain chargebacks
Supply chain management software streamlines fulfillment by improving order accuracy, automating workflows, and providing real-time visibility, helping businesses avoid chargebacks due to delays or errors.
Here are five tangible ways to tackle chargebacks using digital tools and smarter collaboration:
1. Identify and group chargeback root causes
The first step in solving any problem is understanding it. Supply chain chargebacks often stem from recurring issues like late shipments, incorrect labeling, or mismatched purchase orders. However, without a clear view of the data, these issues can seem random or isolated.
What to do:
Use digital dashboards to track chargeback trends over time.
Group chargebacks by root cause categories—such as shipping errors, documentation issues, or compliance failures.
Visualize this data to spot patterns and prioritize the most frequent or costly issues.
By categorizing chargebacks, you can move from reactive firefighting to proactive problem-solving.
2. Assign owner for compliance improvements
Once you know what’s going wrong, the next step is to make sure someone is responsible for fixing it. Too often, chargeback management falls through the cracks because no one owns the process.
What to do:
Assign clear ownership of chargeback categories to specific teams or individuals—such as logistics, warehouse operations, or customer service.
Set KPIs and accountability metrics for reducing chargebacks in each area.
Use workflow tools to track progress and ensure follow-through.
When everyone knows their role in compliance, it becomes easier to make consistent improvements.
3. Boost collaboration with suppliers, retailers
Chargebacks are often a symptom of poor communication between trading partners. Misaligned expectations, unclear requirements, or last-minute changes can all lead to costly mistakes.
What to do:
Use cloud-based platforms to share real-time data with suppliers and retailers.
Set up automated alerts for order changes, shipment delays, or compliance risks.
Hold regular collaboration meetings to review performance and align with expectations.
Digital collaboration tools help ensure that everyone is working from the same playbook—reducing misunderstandings and improving execution.
4. Use data tools to improve performance
Modern supply chains generate massive amounts of data. The key is turning that data into actionable insights that help prevent supply chain chargebacks before they happen.
What to do:
Implement predictive analytics to flag potential issues—like shipments at risk of delay or orders with missing documentation.
Use machine learning models to identify which suppliers or SKUs are most likely to trigger chargebacks.
Integrate data from multiple systems (ERP, WMS, TMS) to get a 360-degree view of supply chain performance.
With the right tools, you can shift from reacting to chargebacks to preventing them altogether.
5. Strengthen quality checks and dispute handling
Even with the best systems in place, mistakes can still happen. That’s why it’s important to have strong quality control and a clear process for disputing chargebacks when they’re issued in error.
What to do:
Introduce automated quality checks at key points in the supply chain—such as before shipping or receiving.
Use digital documentation (photos, timestamps, scan logs) to verify compliance and support dispute claims.
Create a centralized chargeback portal where teams can track, investigate, and respond to chargebacks efficiently.
A strong dispute process not only helps recover lost revenue but also builds trust with trading partners.
Prevent chargebacks: Collaboration is the cure for chargebacks
Supply chain chargebacks are often a symptom of deeper issues, such as miscommunication, poor data quality, or lack of visibility within a supply chain. OpenText Business Network Cloud helps businesses reduce chargebacks by providing end-to-end visibility and automation across trading partner interactions. Our Trading Grid and Command Center solutions enable businesses to identify and group chargeback root causes through advanced analytics and real-time monitoring of transaction data.
It supports assigning ownership for compliance improvements, such as e-invoicing, by integrating workflows and role-based dashboards that track and trace accountability throughout your entire supply chain.
OpenText enhances collaboration with suppliers and retailers via a centralized, cloud-based environment that facilitates seamless data exchange and communication. No matter your industry or geographic location, the path to fewer chargebacks and better performance starts with a smarter, more collaborative connected community.
Every June 27th, we celebrate Micro, Small, and Medium Enterprises (MSMEs). These businesses are the backbone of our economy, driving innovation, creating jobs, and fostering vibrant communities. This year, MSME Day 2025 carries a powerful theme: “Enhancing the Role of MSMEs as Drivers of Sustainable Growth and Innovation.”
At OpenText, we recognize the unique challenges faced by MSMEs. Often, MSMEs lack the resources of larger corporations, yet they need enterprise level integration to compete in the global marketplace. That’s why we are proud to support MSMEs with easy EDI integration solutions that help them grow, compete, and innovate while building long-term sustainability.
What is MSME Day?
Recognized by the United Nations since 2017, MSME Day raises awareness about the critical role MSMEs play in building strong, inclusive, and sustainable economies. These businesses:
Represent 90 percent of all companies worldwide
Provide over 70 percent of global employment
Contribute approximately 50 percent of global GDP
This year’s theme highlights the importance of MSMEs in leading innovation and driving responsible growth.
OpenText is aligned with this mission by offering integration and automation solutions that help MSMEs operate more efficiently, reduce waste, and adapt to changing global standards for sustainable business.
Why supporting MSMEs matters more than ever
MSMEs often face significant hurdles, including:
Limited access to financing and technology
Disruption from global economic shifts or supply chain issues
Difficulty scaling digital operations
Yet these businesses are uniquely positioned to lead innovation at the local level and shape resilient, sustainable economies.
OpenText bridges the gap by delivering digital infrastructure that enables MSMEs to overcome resource limitations. Our EDI solutions are designed to simplify supply chain integration and support long-term business continuity regardless of size or budget.
How OpenText supports MSMEs with flexible, scalable digital solutions
With decades of experience in EDI integration, OpenText offers solutions that go far beyond basic document exchange. Our technology is built for the evolving needs of MSMEs, supporting a wide range of communication protocols, data standards, and deployment models. We help businesses stay compliant with global mandates, adapt quickly to changing partner requirements, and harness the power of AI and analytics to unlock new opportunities.
Key benefits of OpenText EDI for MSMEs:
Quick and scalable deployment Get started quickly with expert onboarding and personalized support.
Custom supply chain integration Integrate with internal ERP systems and external trading partners for operational efficiency.
Real-time transaction visibility Gain full oversight of your data to make more informed, timely decisions.
Flexible support models Choose between self-service tools or managed services based on your business needs and budget.
Growth-ready technology Scale confidently with a solution built to support long-term sustainability and innovation.
By reducing manual effort and enabling smarter, data-driven logistics, OpenText solutions also help MSMEs lower their environmental footprint, further supporting the theme of sustainable growth.
Join the celebration and embrace growth
MSME Day is a time to celebrate the incredible achievements of small businesses. But it’s also a call to action. Learn more about OpenText and discover how to overcome EDI integration hurdles to unlock new levels of efficiency and growth.
IT leaders are stuck between a rock and a hard place. They need to give employees the right technology to make them more productive, but at the same time they must follow corporate mandates to cut costs. How do you do both at once?
This paradox has become one of the defining challenges for today’s IT leaders. The old playbook of throwing more resources at productivity problems doesn’t work anymore. Today’s CIOs need to find innovative ways to unleash human potential while optimizing investments.
AI to the rescue
AI isn’t just about automation—it’s about intelligently amplifying human work. AI for business tools can reduce the time employees spend on routine tasks while improving the quality of their output.
Watch this video to see more examples of AI productivity in action.
Watch these demos to see AI productivity in action
Adopting AI can help unify fragmented data and cut decision-making times. Breaking down data silos through data unification not only trims inefficiencies but also saves significantly on storage costs.
Scale smart in the cloud
Cloud plays a role here, too. Moving to the cloud means shifting from capex to opex models so costs can be aligned more closely with actual business needs. During busy periods, resources scale up automatically. During downturns, costs scale down proportionally. What’s more, moving to the cloud can simplify operations and consolidate applications for better efficiency and security while kicking workflows into high gear.
Not there yet? Take our short cloud migration readiness questionnaire to see what your next steps should be.
Cloud migration readiness questionnaire
Evaluate your current readiness and identify next steps for your cloud transformation
The CIO’s paradox isn’t insurmountable—it’s an opportunity to demonstrate strategic value using the right technology that drives both efficiency and effectiveness. Learn more about how OpenText and better information management can help you meet your goals.
Read other blogs in the What’s keeping CIOs up at night? series:
In a recent post, I explored the butterfly effect of cybersecurity—the idea that one small misstep (like an over-permissioned user or misclassified document) can cascade into a major breach. Today, I want to go a step further: because it’s not just about access—it’s about architecture.
Cybersecurity has always been about control. But what we’re controlling is changing.
As data sprawls across SaaS platforms, cloud systems, and unstructured repositories, CISOs are being pulled upstream—into data strategy, lifecycle management, and governance. They’re not just protecting endpoints anymore. They’re shaping how information flows throughout their business.
These are information architecture questions—not just security questions.
Information sprawl = attack surface
Every enterprise is a patchwork of productivity:
Files in Box
Shared links in Google Drive
Unclassified documents in SharePoint
Shadow data in abandoned AWS buckets
This isn’t just messy—it’s risky. When information is unmanaged, security can’t protect what it can’t see.
Governance and cybersecurity are converging
Data protection regulations like GDPR, CCPA, and Australia’s Privacy Act reforms are raising the bar. It’s not enough to encrypt data or respond to breaches. Organizations must:
Map sensitive data
Classify it properly
Apply risk-based controls
Prove enforcement and accountability
That convergence is putting CISOs in the same room as Chief Data Officers, legal, privacy, and compliance teams—not to react to incidents, but to architect prevention.
The Modern CISO: Strategist. Steward. Architect.
The CISO of 2025 isn’t just a technologist or risk manager. They’re part data strategist, information steward and architect of trust.
Cybersecurity today isn’t just about stopping threats. It’s about enabling responsible innovation, privacy, and business trust—by understanding and protecting the flow of information.
Final thought
We used to ask. “How do we protect the network?” Then: “How do we secure identities and endpoints?” Now we ask, “How do we protect the data that powers the business—no matter where it lives?”
That’s not just a security challenge. It’s an information architecture mandate. And many CISOs are already quietly stepping into that role.
How is your security team evolving to handle information risk? Are you seeing the same convergence of data, governance, and cybersecurity?
Software is the engine of innovation, but even the most brilliant ideas can falter without a smooth, efficient development process. That’s where developer experience takes center stage.
Developer experience is more than just happy developers; it’s about empowering them to build extraordinary things. It’s about removing roadblocks, fostering collaboration, and providing the tools and environment they need to thrive.
Why the developer experience matters more than ever
Think of your developers as elite athletes. To perform at their peak, they need the right training, equipment, and support system. A poor developer experience is like forcing them to run a marathon in flip-flops – frustrating, inefficient, and ultimately detrimental to their performance.
A superior developer experience , on the other hand, unleashes their full potential. This translates to
Faster time to market: Streamlined workflows, automated processes, and collaborative tools accelerate development cycles, enabling you to deliver innovative solutions ahead of the competition.
Elevated code quality: Happy, empowered developers write better code. With the right tools and support, they can focus on crafting elegant, robust solutions that delight users and drive business value.
Increased developer retention: Top talent is a precious commodity. A positive developer experience fosters a sense of purpose and satisfaction, making your organization a magnet for the best developers and reducing costly turnover.
OpenText: Your partner in developer experience excellence
OpenText offers a comprehensive suite of developer experience solutions designed to elevate your developer experience and fuel your software development success.
1. OpenText™ DevOps Cloud: Empower developers in the cloud
This cloud-based AI DevOps platform provides a unified environment for development, testing, and deployment, eliminating the friction of juggling disparate tools.
Integrated toolchain: Connect all phases of your software delivery lifecycle (SDLC) and consolidate your tools into a single, holistic platform.
AI-powered automation: Free your developers from tedious tasks with AI-driven test automation and intelligent assistance.
Seamless collaboration: Foster a culture of shared success with integrated tools that break down silos between development, testing, and operations teams.
Performance optimization: Equip your developers with performance engineering tools to proactively identify and address bottlenecks, ensuring your applications perform flawlessly under pressure.
Integrate automated testing early in the development cycle and empower developers to catch bugs sooner, reducing costly rework and accelerating delivery.
AI-driven testing: Simplify test creation and maintenance with AI-powered tools that learn and adapt to your application.
Codeless automation: Make test automation accessible to all developers, regardless of their testing expertise.
3. OpenText™ Performance Engineering: Build for scale and performance
Agile and DevOps support: Embrace Agile and DevOps methodologies with tools that support iterative development and continuous delivery.
End-to-end visibility: Gain complete transparency into your development process, enabling data-driven decisions and continuous improvement.
Embrace the future of developer experience with OpenText
The future of software development belongs to those who prioritize developer experience. OpenText is your partner in building a developer-centric culture that fosters innovation, accelerates delivery, and drives business success. Learn more in the guide: Optimize the developer experience.
Ready to unleash the full potential of your development team?
FedRAMP certification is increasingly central to how technology providers serve the U.S. government. For cloud-based services that manage sensitive data, achieving FedRAMP authorization is not just a regulatory milestone. It is a signal of trust, security, and capability. This is especially true for secure communication platforms like cloud fax solutions, which continue to play a vital role in government workflows. That is why our very own solutions in OpenText™ Core Fax and OpenText™ Fax Cloud Connect are currently on a clear path to achieving FedRAMP authorization in the first half of 2026. This move reflects a strong commitment to deliver secure, compliant, and reliable services to public sector organizations.
But what is FedRAMP and why is it important?
FedRAMP, the Federal Risk and Authorization Management Program, is a U.S. government wide initiative that standardizes the security assessment, authorization, and continuous monitoring of cloud services. Any cloud provider seeking to work with a federal agency must either be FedRAMP authorized or actively working toward authorization. All U.S. federal agencies are required to use FedRAMP-authorized cloud services, ensuring a unified and risk-conscious approach to cybersecurity across the federal landscape.
For OpenText, achieving FedRAMP authorization goes far beyond simply meeting a compliance requirement. The benefits are significant and strategic:
1. Access to the federal market FedRAMP authorization is a prerequisite for operating within most U.S. government environments, unlocking opportunities in a highly regulated and expansive sector.
2. Stronger competitive positioning Authorization signals to both public and private sector clients that OpenText meets the highest standards of security and operational maturity.
3. Operational consistency By aligning with a single, rigorous framework recognized across multiple federal agencies, FedRAMP streamlines compliance and reduces complexity.
4. Enhanced cybersecurity posture Built on NIST 800-53 controls, FedRAMP includes continuous monitoring, incident response, and vulnerability scanning, strengthening the overall security framework.
5. Data protection by design FedRAMP requires robust encryption (at rest and in transit), role-based access controls, and secure auditing core components of a resilient security architecture.
6. Transparency and oversight Authorized systems undergo regular reviews and are held to evolving standards, providing agencies with confidence in the integrity and accountability of their cloud services.
Alignment with state and local frameworks
FedRAMP functions as the foundational framework that supports and often supersedes state level risk and authorization programs, including StateRAMP (a national nonprofit initiative for state and local governments) and state specific programs like TX-RAMP (Texas), AZ-RAMP (Arizona), and others. These programs are modeled after or closely aligned with FedRAMP’s robust standards, leveraging the same core principles such as NIST 800-53 controls, standardized assessment methodologies, and continuous monitoring requirements. As a result, cloud service providers that achieve FedRAMP authorization are well-positioned to meet or exceed the requirements of these state programs. This alignment enables a more efficient path to multi-jurisdictional compliance, reduces duplicative assessment efforts, and reinforces FedRAMP’s role as the superset framework underpinning cloud security for all levels of government in the U.S. Finally, the result of the FedRAMP process is an “Authority to Operate” (ATO), which is a formal authorization from the government for a CSP to operate and handle sensitive data. While “certification” is often used in the same context as authorization, it can also refer to the process of meeting FedRAMP requirements and preparing for authorization.
OpenText Fax Cloud Connect and Core Fax: Meeting the standards of secure federal communication
OpenText is committed to achieving FedRAMP authorization for its digital cloud fax solutions OpenText Fax Cloud Connect and OpenText Core Fax by the first half of 2026. This is not a theoretical goal; meaningful progress is already well underway.
OpenText currently operates a FedRAMP-authorized environment that hosts several approved products, and we are actively working to extend this secure platform to include both Core Fax and Fax Cloud Connect. To support this effort, OpenText has established a sovereign U.S. environment for Core Fax, ensuring that all data remains within U.S. jurisdiction fully aligned with FedRAMP’s stringent data residency and sovereignty requirements.
Additionally, we are partnering with a certified Third-Party Assessment Organization (3PAO) to perform an independent assessment of both solutions against the FedRAMP authorization requirements. This ensures a transparent, impartial, and rigorous validation of our security posture.
Through this approach, OpenText is not just aiming for compliance. We are delivering secure, trustworthy digital fax solutions that federal agencies can adopt with confidence.
Why secure cloud faxing still matters – six real use cases
Secure faxing may not dominate headlines in the same way cloud collaboration tools do, but it remains a foundational part of critical workflows where legal, personal, or sensitive data must be transmitted reliably and compliantly. Below are six real-world scenarios where FedRAMP compliant faxing plays an essential role:
1. Health record transfers across agencies
A Department of Veterans Affairs clinic needs to send medical documentation to a Department of Defense medical center. These transmissions involve protected health information (PHI) and must comply with HIPAA and federal cybersecurity standards. A FedRAMP-authorized fax solution ensures this information is transmitted securely and reliably.
2. Federal contract submissions
Government contractors frequently submit sensitive bid documents, acquisition forms, and defense-related materials via fax. This method remains preferred due to its legal enforceability and chain-of-custody features. FedRAMP compliance ensures that transmitted materials are encrypted, traceable, and stored securely.
3. Military procurement and defense logistics
Procurement officers within the Department of Defense often need to fax technical specs, procurement requests, or logistics plans to suppliers and internal teams. These documents may contain controlled unclassified information (CUI). A FedRAMP compliant fax system protects the confidentiality and integrity of that data across all endpoints.
4. Emergency response collaboration
During national emergencies, agencies like FEMA rely on fax to rapidly exchange signed waivers, resource deployment plans, and public safety documents. With FedRAMP compliant faxing, sensitive materials can be shared confidently, even in chaotic, time-sensitive environments.
5. Higher education loan and grant processing
Federal student aid offices and higher education institutions transmit thousands of loan forms, eligibility records, and grant documentation containing personally identifiable information (PII). Secure faxing remains integral to this process. A FedRAMP authorized platform guarantees compliance with federal privacy regulations.
6. Whistleblower and ethics reporting
Agencies that receive confidential or anonymous reports, particularly those related to ethics, legal investigations, or internal audits, often use fax due to its traceability and secure delivery. FedRAMP compliance provides the technical assurance needed to protect these communications.
Looking ahead
Today, our OpenText Core Fax and OpenText Fax Cloud Connect solutions are built for reliability, compliance, and secure document exchange. With our roadmap firmly set toward FedRAMP authorization in 2026, we are taking the necessary steps to support our public sector clients in their mission to operate securely and efficiently.
Our sovereign U.S. environment, third-party assessment strategy, and commitment to continuous monitoring place us in a strong position to support some of the most demanding and security conscious organizations in the country.
Secure faxing remains a cornerstone of government communication especially when certainty, privacy, and auditability matter most. With FedRAMP authorization on the horizon, OpenText digital fax solutions are poised to deliver that trust at the highest level.
In today’s digital landscape, the most dangerous cybersecurity threats aren’t always sophisticated hackers in hoodies writing malware in the dark. Sometimes, they’re employees or contractors who already have legitimate access. They may not even realize they’re part of the problem. Insider threats, malicious or unintentional, are increasingly becoming the easiest path into an organization’s network.
On Episode 150 of the Reimagining Cyber podcast, host Ben welcomed back Tyler Moffitt, Senior Security Analyst at OpenText Cybersecurity, to explore the complex and growing issue of insider threats. From third-party vendor risks to phishing schemes and ransomware partnerships, this conversation highlighted why insider threats must be a top concern for every organization.
Reimagining Cyber, EP# 150 The enemy within: the hidden risks of insider threats
Breaking down insider threats
Tyler began by categorizing insider threats into two key types:
Malicious insiders – These individuals knowingly exploit their access for personal gain or revenge. Whether disgruntled employees, collaborators with threat actors, or simply susceptible to bribery, their insider knowledge can make them extremely dangerous.
Unintentional insiders – Far more common, these are employees or contractors who fall victim to phishing, social engineering, or other manipulative tactics. They may unknowingly click malicious links, give up credentials, or fall for voice phishing (“vishing”) scams.
While both types are damaging, unintentional insider threats are easier to scale through social engineering campaigns and represent a broader risk surface.
Case study: Coinbase and the price of access
A chilling real-world example came from a recent breach at Coinbase, the popular cryptocurrency exchange. The attack was facilitated through a third-party contractor at an outsourced call center. Cybercriminals impersonated internal IT staff, contacted the contractor via a vishing campaign, and bribed them to gain access internal systems.
The result? Criminals exfiltrated sensitive customer data and targeted those individuals with phishing campaigns, successfully defrauding them of cryptocurrency.
However, the company’s response makes the Coinbase case particularly notable. Instead of quietly paying off the attackers to keep the breach under wraps, Coinbase went public, disclosed the breach, and offered a $20 million bounty for information leading to the perpetrators. Even more impressively, they committed to reimbursing affected customers—an unusual and commendable move in the often murky world of crypto.
This breach affected internal operations and highlighted serious risks in third-party vendor management. As Tyler points out, even if your company maintains rigorous security controls, you’re only as secure as your least secure partner. Your entire infrastructure could be compromised if a contractor can be bribed or tricked into granting access.
Scattered Spider: Masters of social engineering
If Coinbase illustrates the risk of malicious insiders, the UK-based retail breaches show how unintentional insiders can be just as dangerous.
Retail giants like Marks & Spencer, Co-Op, and Harrods recently suffered outages and data exposure linked to a notorious cybercriminal group known as Scattered Spider (Octo Tempest or UNC3944). This group specializes in social engineering. It tricks internal employees—often native English speakers—into giving up credentials or resetting multi-factor authentication (MFA), which allows further infiltration.
Tyler explains that these groups act as “access brokers,” working within a broader ransomware economy. Once they’ve gained access, they sell it to ransomware affiliates, who then deploy the actual payloads and extort companies for millions. It’s a well-oiled criminal operation, and companies worldwide struggle to keep up.
Marks & Spencer, for instance, has been battling system issues for over a month following the breach. It continues to struggle with online orders, contactless payments, and even inventory shortages. The Co-Op took a more decisive approach by shutting down its systems early to cut off the attack, preventing deeper damage.
Which insider threat is worse: Malicious or unintentional?
Tyler’s answer is clearly unintentional insiders represent the bigger threat. Why? Because malicious insiders, while severe, are limited in scale. Bribing or turning an employee takes effort and coordination. But unintentional insiders? They’re everywhere, and they’re vulnerable. With phishing and social engineering attacks, threat actors can target thousands at once, hoping that even a small percentage will fall for it.
And with AI now empowering scammers to create deepfake voices, realistic spoofed emails, and convincing fake Slack messages, it’s getting harder for employees to detect fraud.
Remote work adds fuel to the fire
Remote and hybrid work environments, which have become the norm since the pandemic, further complicate the insider threat landscape. Verifying identities and intentions is more challenging when employees aren’t physically present. Tyler notes that the decentralized nature of remote work makes impersonation schemes more plausible and successful.
Defending against insider threats
Despite the doom and gloom, there are practical defenses organizations can deploy. Tyler emphasizes the importance of layered security, including:
Zero-trust mindset: Don’t assume that just because someone is inside the network, they’re trustworthy. Validate everything, especially identity and access.
Least privilege access: Only give employees and contractors the minimal level of access necessary for their roles. Implement secure escalation protocols for sensitive actions like MFA resets.
MFA hardening: Require multiple levels of identity verification, especially for support or admin-level users. Video verification and secure PINs can provide additional safeguards.
Training: Regularly educate all employees, especially those in support roles, on recognizing phishing, social engineering attempts, and internal impersonation scams.
Vendor security: Vet your third-party vendors thoroughly. Ensure their security standards match yours, especially if they handle customer data or sensitive internal systems.
The insider threat will grow
As cybercriminals become more creative and organizations become more distributed, the insider threat will only grow. Whether it’s a bribed contractor or a tricked help desk agent, people have become the new perimeter—and that perimeter is fragile.
The solution? Invest in people-first security strategies, harden your identity controls, and never underestimate the importance of awareness and training. In the world of cybersecurity, trust must be earned continuously.
As Tyler put it, “Identity is the new perimeter.”
Listen to this latest episode of Cybersecurity Reimagined on your favorite podcast app by clicking on the share button below. You can also listen to any of our previous episodes on demand.
Today, the question for most organizations is no longer “Should I deploy AI?” but “How should I deploy AI?” As the benefits of AI become more tangible, that question gets easier to answer—every way you can.
But that’s just the first in a long list of questions that come to mind regarding AI. And, as with innovative technology of the past, everyone is looking to the CIO for answers.
It’s a tricky place to be for IT leaders. Given AI’s potential to drive innovation and efficiency, the stakes are high. As the overseers of information technology strategy, CIOs have the responsibility—and the opportunity—to align AI initiatives with broader business objectives. That’s important, since all eyes will be on AI projects to gauge the concrete benefits and return on investment they bring.
To align AI projects with expected benefits as well as business goals, it’s worth it to first take a step back and evaluate what you need from AI.
Everyday AI
If you’re looking to improve employee productivity and gain operational efficiencies, everyday AI might be the best place to start. These projects take advantage of AI to automate tasks such as searching documents, summarizing content, and recommending next actions.
Here are some examples of how AI can automate tasks in different areas of an organization:
Sales account executives: Accessing account-related information (open opportunities, order history, campaigns), viewing customer documents, and gathering information before engaging with customers.
Customer service representatives: Accessing order information, determining order status, communicating with customers about order status, and accessing documents and data from other systems.
Sales order specialists: Reviewing contracts and sales orders, uploading final contracts, viewing contract information, and accessing related sales orders.
Legal counsel: Browsing contracts and sales orders, accessing the latest contract versions, and viewing order fulfillment information.
Product specialists: Assisting with resolving customer support cases by assembling information and accessing relevant product documentation.
Check out this list of AI use cases for more examples of how you can apply everday AI to business challenges.
Game-changing AI
Maybe you’re ready to swing for the fences with game-changing AI that can have a greater impact on the business, such as discovering new revenue opportunities or completing multi-step processes.
For more strategic uses and to explore the next phase of AI, read this blog to learn about OpenText™ Titanium X (CE 25.2). This latest upgrade helps organizations create digital knowledge workers—AI agents that perform tasks and extend the capabilities of human teams. Together they create a new digital workforce that will unlock human potential and productivity.
For an in-depth example, watch this video that demonstrates how OpenText™ Content Aviator saves time and improves service at an insurance company by expediting customer claims processing.
OpenText Content Aviator cuts a multi-step process into just a few clicks
What about the future of AI—where is the technology going? What’s real and what’s hype? How do you keep up? Explore perspectives about the impact of AI in the latest ebook by Mark J. Barrenechea, OpenText CEO & CTO, Business at the Speed of AI.
As supply chains become more digital, global, and complex, businesses are under growing pressure to modernize the way they connect, communicate, and operate.
Two of the most critical technologies enabling this transformation are Electronic Data Interchange (EDI) and Application Programming Interfaces (APIs). While both are used to exchange data between systems and partners, they work in fundamentally different ways—and understanding when and how to use each is key to building a future-ready supply chain.
In this blog, we’ll break down EDI vs. API, explaining their differences, and why EDI remains vital despite the rise of modern APIs. And, explore how combining the two can give your business the flexibility, speed, and scalability needed to thrive in today’s dynamic environment.
What is the difference between EDI and API?
Electronic Data Interchange (EDI) and Application Programming Interfaces (APIs) are both methods of exchanging business data, but they serve different purposes and operate differently.
EDI (Electronic Data Interchange) is a standardized method for exchanging structured business documents like invoices or purchase orders in batches—ideal for high-volume, stable transactions.
APIs (Application Programming Interfaces) enable real-time, flexible data sharing between systems, suited for dynamic tasks like live shipment tracking or inventory checks.
Understanding EDI vs. API is essential because each serves a distinct role. EDI excels at handling high-volume, standardized transactions, while APIs enable real-time, flexible data exchange.
By understanding their strengths, businesses can strategically use both to create a connected, agile supply chain that balances stability with speed and adaptability. This hybrid approach ensures seamless integration across partners, systems, and workflows.
EDI simplifies key transactions
EDI enables fast, structured, and automated data exchange between trading partners, which simplifies key transactions, such as sending orders, giving notice of deliveries, confirming receipt of deliveries, booking transport, sending invoices, among others.
EDI is understood globally and follows recognized formats, such as EDIFACT, ANSI X12 for seamless data exchange. It’s secure and efficient at handling large volumes of data transactions, but it can be complex and costly to set up the initial configuration and trading partner mappings, especially for smaller companies.
Despite being trusted and used for decades, for years now, many believed that EDI would be phased out and replaced by Application Programming Interfaces (APIs). However, given its value in delivering structured, error-free data exchange in an increasingly complex global marketplace, EDI usage continues.
Companies around the world, from suppliers and logistics providers to retailers and manufacturers, rely on an EDI strategy to exchange critical business documents securely, quickly, and in a standardized format.
APIs enable instant data exchange
APIs allow instant data exchange without waiting for batch processing and offer integration flexibility with a wide range of systems, such as CRMs, ERPs, analytics tools, and other cloud-based applications within your digital ecosystem. However, where EDI is all about standardization, API formats vary, requiring custom integrations with each partner, which can be costly and time-consuming in multi-partner environments.
Many businesses use APIs to communicate between disparate systems within their system chain. Since APIs provide real-time data exchange, this can improve supply chain transparency and visibility.
And, APIs connect to e-commerce platforms and support the integration of analytics tools, allowing businesses to gain insights into performance metrics and adapt to changing conditions.
The importance of a strategy that connects EDI and API
The supply chain workforce is changing. Some professionals are retiring, others joining don’t know much about EDI and want to go forward with API-first strategies.
There are also business challenges, like rising costs, but fewer resources, supply chain disruptions, and technology innovation initiatives, and more. Given these factors, it’s less about EDI vs. API, and more about taking a “best of both worlds” approach, which sets you up for success.
Rather than replace EDI, integrate it with APIs, other cloud platforms, and AI/ML, so you can enhance automation and flexibility within your digital ecosystem. This connected approach will reduce costs in the long term, improve operations despite possible disruptions and workforce changes, and ensure compliance with global standards.
With a connected strategy, you can bridge the gap between bulk transaction support and real-time data exchange, making it easier to handle high-volume processes and dynamic, immediate updates needed to keep the flow of business going.
You can more easily integrate with ERP systems, such as Microsoft Dynamics, Oracle NetSuite, Oracle Fusion, and SAP S/4HANA, that are already in place instead of ripping and replacing to make new technology fit with legacy technology.
How to get started with EDI and API integration
Every day you try to keep operations running smoothly, find ways to innovate and drive efficiencies, reduce costs, and simplify your supply chain. But you are asked to do this with limited resources and budget, making it hard to keep up with the speed of technology.
When managing all these connections and the information attached to them, it’s important to think long-term, not just one year at a time. You need solutions that evolve with you and continuously add new capabilities to assist you as your business grows.
You don’t have to go it alone. There are several solutions out there, but what you need is a partner and a solution that will take the time to understand your digital ecosystem, so everything is done right from the start.
Here are questions to ask when selecting an EDI and B2B integration solution and partner:
Knowledge and Know-How: Can they ensure a successful implementation—on time and on budget?
Automated Workflows: Can they help you find ways to reduce manual tasks and errors and increase productivity?
Enhanced Visibility: Does the solution – as built out of the box – enable access up-to-date information for better decision-making, gaining insights into your supply chain operations?
Cost Reduction: Will the solution reduce long-term costs, including total cost of ownership (TCO), and avoid hidden implementation fees?
Compliance: Can they ensure adherence to industry standards and regulations?
Ongoing Support: Will you receive regular customer support, including help with data validation and mappings from onboarding through implementation and after go-live?
EDI and APIs: How OpenText can help
OpenText Business Network supports both EDI and API-based integration—allowing businesses to connect with all partners, regardless of their technology maturity. This hybrid approach ensures end-to-end visibility, flexibility, and scalability across your digital supply chain.
OpenText’s B2B Integration solutions create a unified environment connecting your ERP system (Microsoft Dynamics 365, Oracle NetSuite, Oracle Fusion, SAP S/4HANA, etc.) with EDI and APIs in one digital ecosystem.
OpenText offers pre-built ERP EDI-to-API adapters on a modern, scalable B2B platform and VAN—enabling faster deployment without requiring deep EDI expertise.
Our trusted, flexible solutions let businesses connect once to everything. With our expertise, you’ll streamline supply chain operations and build a foundation for innovations like AI/ML that maximizes your business data value.
Cybersecurity is a major concern for organizations today. As cyber threats grow more complex, the need for strong mechanisms to detect, respond to, and investigate incidents is crucial. Digital Forensics and Incident Response (DFIR) is a key part of modern cybersecurity strategies. It helps organizations mitigate the impact of cyber incidents, understand their root causes, and prevent future occurrences. This blog explores DFIR, its importance, and how OpenText™ can help organizations be cyber resilient.
A brief history of (computer) time
Decades ago, business automation relied on isolated computing platforms like midrange and mainframe computers. These systems operated on private networks with limited connections to the public internet. As a result, the number of vulnerabilities and risks of exploitation were lower compared to other enterprise risks.
Today, multi-tiered and hybrid on/off-premises solutions are common. The internet is everywhere, and many employees work remotely on untrusted networks. Consequently, this shift has increased the need for strong cybersecurity solutions. Alongside this evolution is the need for managing incident response and digital forensics.
Incident response and digital forensics
Incident response started in IT Operations, focusing on specific platforms or software. As cybersecurity threats evolved, incident response integrated with digital forensics. This integration provides a complete approach to managing and mitigating cyber incidents. It ensures organizations can detect and respond to incidents and understand what happened.
Need for digital forensics
Organizations face increasingly sophisticated attacks. Detecting and responding to incidents and understanding what happened is critical. Digital forensics provides this ability. Mature forensic capabilities help security teams reconstruct attack timelines, identify root causes, recover compromised data, and understand attacker motives and techniques.
For environments with regulatory compliance, forensic evidence may be legally required for reporting, liability assessments, or litigation. Without sound forensics, organizations risk making decisions based on incomplete or inaccurate information, potentially worsening the damage caused by an incident.
The evolving threat landscape
The cyber threat landscape includes both external and internal adversaries. Nation-state actors, ransomware groups, and organized cybercriminals continue to evolve their tactics. Internal threats from disgruntled employees, careless insiders, or compromised internal accounts are also common.
Moreover, remote work and decentralized networks have expanded the attack surface. This makes it easier for insiders and outsiders to exploit weak points in a digital ecosystem. Additionally, integrating third-party vendors and supply chains into core business operations extends threats beyond traditional perimeter defenses. Therefore, modern organizations must be vigilant and ready to investigate incidents from all angles.
DFIR posture and success criteria
A mature DFIR posture involves a proactive and integrated approach to threat detection, containment, investigation, and recovery. Successful DFIR programs combine automated detection tools, playbooks for incident triage, real-time alerting, and a seasoned response team.
Key success criteria include clearly defined roles and responsibilities, the ability to collect and preserve forensic evidence legally, rapid containment procedures, and post-incident reviews. Metrics like mean time to detect (MTTD), mean time to respond (MTTR), and the quality of forensic reporting indicate how well an organization can respond to cyber threats. These metrics are often required to meet service level agreements with clients and customers.
OpenText solutions for DFIR
OpenText offers solutions to enhance an organization’s DFIR capabilities. These solutions enable efficient collection, analysis, and reporting of evidence from various data sources. Here are some key services and tools provided by OpenText:
Digital Forensics and Incident Response Solutions (EnCase): OpenText’s DFIR solutions help organizations collect, analyze, and report on evidence from various data sources. These solutions streamline incident response investigations, helping teams quickly identify the intrusion source, impacted systems, and root cause while preserving all evidence. For more details, visit the Digital Forensics and Incident Response page.
Incident Response (IR) Services: OpenText provides tools that speed up the triage of IR artifacts. These tools help security teams quickly understand the full extent, impact, and nature of a security compromise. They also offer visibility into forensic artifacts to identify the root cause and timeline of an incident. For more information, check out OpenText IR Services.
Forensic Lab Advisory: OpenText’s Forensic Lab Advisory service provides expert guidance and support for forensic investigations. This service ensures that critical digital evidence is captured and analyzed, improving response effectiveness and helping organizations recover from incidents more quickly. Learn more about the Forensic Lab Advisory Service.
Where do we go from here?
Organizations serious about cyber resilience are increasingly turning to DFIR retainers. A DFIR retainer provides guaranteed access to seasoned incident response professionals and forensic investigators when an incident occurs. These retainers often include readiness assessments, tabletop exercises, and ongoing consulting to enhance the organization’s defensive posture.
With cyber insurance providers and compliance frameworks emphasizing the importance of documented response plans and expert support, a DFIR retainer is a strategic necessity. It bridges the gap between reactive and proactive security and ensures that when the unexpected happens, the organization steps into action with clarity and confidence.
As cyber threats continue to evolve, having a strong DFIR strategy is essential for maintaining operational continuity and protecting sensitive information. OpenText’s comprehensive DFIR solutions and services help organizations effectively manage and mitigate cyber incidents. If you’re interested in discussing how OpenText can support your DFIR needs and enhance your cybersecurity posture, reach out to us at SecurityServices@opentext.com. Our team of experts are ready to assist you in building a resilient and proactive security framework.
Co-Author: Mark Cappers is a Principal Consultant for OpenText Managed Security Services. A seasoned Consultant with over 20 years of experience in security, networking, and computing environments. Mark has specialized in information security, contributing to the founding of the EDS GIS Security Incident Response/Forensics team and leading enterprise security projects for global clients. Joining OpenText in 2017, he continued his career as a seasoned digital forensics and IR practitioner. Today, Mark advises customers on their e-Discovery, Digital Forensics, and Security Incident Response.
Every day, dm opens its doors to more than two million customers in Germany. We also have an extensive retail footprint across Europe, offering health and beauty products through 4,000 stores across 14 countries.
At dm, employee wellbeing is part of our DNA. We’re always looking for new ways to empower each of our 89,100 employees to make dm an even better place to work. To put that philosophy into action, we give people in back-office teams a chance to experience customer-facing roles in our retail stores.
Some years ago, I took time out from my enterprise content management (ECM) duties to work at one of our stores. It was a brilliant opportunity to see first-hand how our teams use our digital systems to support their work.
Recognizing opportunities for innovation
My time working in-store gave me many valuable new ideas about how we could improve the employee experience and reduce manual workload for our colleagues, so they can spend more time on value-added customer service interactions.
For example, our in-store teams used to manually collate and send paper documents such as delivery receipts and supplier invoices from our stores in Germany back to our headquarters. Then, colleagues in our central back-office departments would manually re-key the information into our SAP systems to make sure key data was available for other business processes. It was time-consuming, repetitive work.
There were also challenges with document-driven processes in other parts of the organization. Previously, some teams relied on a mixture of shared folders, email inboxes, and phone calls to collaborate on tasks. This led to challenges in terms of transparency and insight into status information, making it difficult to respond to specific requests. Version control was also tricky, and it was hard to avoid duplication of effort.
In total, we store around 80 million documents across the business, and that number is growing steadily year-on-year. To take control of that data, we looked to consolidate and streamline document management across the business.
Taking a fresh approach to document management
Around the same time, we were embarking on another digital transformation project. One of the main goals of the project was to move our country-specific instances of SAP ERP to a single global SAP Retail solution. This transformation will pave the way for our migration to SAP S/4HANA. The driving motivation for all of this was the harmonization of processes and maintaining a future-proof technology platform. It was the perfect opportunity to modernize our approach to document management.
When we evaluated the capabilities of OpenText Content Management for SAP Solutions and OpenText Core Archive for SAP Solutions, we knew that they would be an excellent fit for our needs. Both solutions can be tightly integrated with SAP, including SAP Fiori mobile apps. And with OpenText Content Cloud, we can enhance our document management capabilities while reducing maintenance and management workload.
Harnessing cloud solutions and industry best practices
Working with OpenText Professional Services and a consulting partner allowed us to implement the new solutions very quickly and efficiently. By using tools and accelerators from OpenText FasTrak Migration and FasTrak Move & Modernize, we consolidated over 80 million existing documents on the new platform on time and within budget. That was a big achievement for such a large and complex migration project.
By leveraging the integration capabilities of our OpenText and SAP solutions, we’ve transformed the way we store, manage, and archive documents across our business. For example, our in-store employees now use an SAP Fiori app to take photos of delivery receipts and supplier invoices from their mobile devices. Using digital workflows, we can capture the relevant data and bring it into SAP Retail in real time. Not only are we eliminating manual, repetitive work, but we’re also making information available to the business faster than ever.
Replacing information silos with a central, secure document management solution is also making it much easier for other teams to collaborate. For example, our product and quality teams can now work together on shared documents in the cloud, facilitating full transparency and always up-to-date status information.
Planning for an AI-powered future
Looking ahead, we’re excited to build on what we’ve achieved. We plan to expand our OpenText solutions to our international business units, and to explore how we might use generative AI technology to automate more tasks and unlock productivity improvements.
To learn more about how we worked with OpenText to boost the efficiency of document-driven business processes, read our case study.
Information plays an important role in an organization’s success—in fact, it’s likely your most valuable asset. Companies that effectively harness the power of information can more readily unlock new business opportunities, gain competitive advantages, and streamline operations. From supporting decision-making to driving innovation, how you manage your information can have a significant impact on your company’s future.
We are living at a critical turning point in human history, where technological advancements are so significant that industries, societies, and cultures are transforming radically and rapidly. And at the center of it all is information—it’s the heartbeat of every organization.
As an IT leader, you’re responsible for navigating the complex landscape of managing and leveraging information to maximize its value. That’s not easy, given how much information is generated, collected, and stored these days. You need the right technologies to help you successfully optimize your information—efficiently, safely, and at scale.
Customer experiencetools that mine information to improve loyalty and product development
Start here
Organizations that don’t prioritize how they collect, manage, and secure information are at risk of losing out to competitors that do. Where is your organization on this journey to superior information management? Take this short assessment to find out where you stand and how you can improve.
Where are you on your information management journey?
Take 3 minutes to answer 8 questions in our assessment and discover how well you’re optimizing your information and ways to improve.
In February 2025, Bybit, a major cryptocurrency exchange, suffered one of the largest heists in digital finance history. Hackers stole $1.5 billion in Ethereum by exploiting security. While this attack was external, the financial services industry faces an even greater threat—insider-driven breaches.
In recent months, malicious insiders have been caught selling confidential bank client data, leaving customers vulnerable to fraud and identity theft. Even government institutions aren’t safe, as seen in the CFPB breach where an ex-employee illegally transferred the personal data of over 250,000 consumers.
Insider threats: a growing concern
Unlike external cyberattacks, insider threats are harder to detect because they come from employees or contractors who already have access to sensitive systems. According to Verizon’s 2023 Data Breach Investigations Report, insider threats now account for three out of every four data breaches.
The financial sector is particularly vulnerable:
The average data breach cost in financial services rose to $6.08 million in 2024, up from $5.90 million the previous year (Statista, Cost of data breaches in financial industry worldwide, 2024).
64% of financial firms have more than 1,000 sensitive files accessible to every employee (Varonis, 82 Must-Know Data Breach Statistics, 2024).
Cybersecurity talent shortages have hit a record 4.8 million unfilled positions, weakening financial institutions’ ability to detect insider threats (ISC2, Growth of Cybersecurity Workforce Slows in 2024 as Economic Uncertainty Persists, 2024).
With features like unsupervised machine learning-based anomaly detection, behavioral risk scoring, and seamless integration with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot, OpenText helps financial organizations automate threat hunting and detect insider and other elusive threats in days instead of months, reducing the cost and damage of breaches.
Don’t wait for the next breach
The stakes have never been higher. Whether it’s billion-dollar crypto heists or employees leaking sensitive data, financial institutions must act now. We’ve got you covered with our latest guide to AI-powered threat detection and response in the financial services industry. Learn how you can elevate your organization’s defense against unknown threats posing some of the biggest cybersecurity challenges.
The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.
1. Poor insights and manual human tasks stifle innovation and increase costs.
Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?
Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.
The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.
Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.
Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.
New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.
2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.
What’s your current security posture and how are you planning your next move?
An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks.
Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.
Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.
Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.
Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.
3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.
Are you managing all aspects of integration and simplifying for maximum results across teams?
Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.
DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.
Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.
Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.
Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.
The DevSecOps loop illustrates a modern approach: connected and continuously evolving. Security and AI automation are not an afterthought for OpenText, but an integral and comprehensive part of the software development and management lifecycle that accelerates and fortifies each process—shifting siloed tactics into a holistic strategic advantage.
Why OpenText for next-gen DevSecOps?
End-to-end DevOps excellence – Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.
Embedded security everywhere – Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.
AI insights & automation – Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.
Secure app deploy & monitor – Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today’s rapidly evolving threat landscape.
One trusted DevSecOps platform – OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.
OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…
Financial Services Institutions (FSIs) face a pivotal moment: capturing the attention and loyalty of Generation Z (Gen Z). Born between 1997 and 2012, this digitally native cohort is redefining financial landscapes with expectations for instant results, ethical practices, and seamless digital experiences. For FSIs ready to evolve, the potential is immense.
Decode the Gen Z financial consumer
Gen Z embodies a blend of caution and ambition. Having witnessed economic downturns like the 2008 financial crisis, they are prudent yet entrepreneurial. While they may harbor skepticism toward traditional banking, they are eager to build wealth and prioritize financial security earlier than previous generations. Notably, Gen Z is projected to become the wealthiest generation by approximately 2035, primarily due to a significant wealth transfer from Baby Boomers.
The digital mandate: Beyond basic banking
For Gen Z, digital proficiency is non-negotiable. A staggering 99% have used a mobile banking app in the last month, with nearly 50% managing their finances exclusively via smartphones. Moreover, 60% prefer to open accounts directly from their mobile devices.
Embedded financial experiences
FSIs can thrive by integrating services into Gen Z’s daily digital routines. This includes payment options within social platforms, investment opportunities in gaming environments, or banking services accessible through lifestyle apps. When financial management becomes an organic part of daily activities, Gen Z is more likely to engage.
Invisible banking infrastructure
Gen Z favors financial services that operate seamlessly in the background. They desire systems that automate savings, align investments with their values, and manage recurring payments autonomously. FSIs that handle financial complexities behind the scenes while offering simple interfaces will resonate with this demographic.
The ethics edge: Purpose-driven banking
Gen Z is deeply influenced by ethical considerations. Approximately 51% cite environmental, social, and governance (ESG) factors as important when choosing a payment provider.
Values-aligned investments
FSIs offering transparent, values-based investment options gain significant traction with Gen Z. This involves creating portfolios that exclude industries like fossil fuels or weapons manufacturing while highlighting sectors such as renewable energy, education, and healthcare. Importantly, these options must provide competitive returns, demonstrating that ethical investing doesn’t necessitate financial sacrifice.
The speed imperative: Banking at Gen Z’s pace
Accustomed to instant gratification, Gen Z finds traditional banking timelines sluggish. They expect real-time transactions, immediate account openings, and swift loan approvals. FSIs must invest in infrastructure that supports these expectations to remain relevant.
Frictionless onboarding
With an average attention span of just 8 seconds for apps before abandonment, every additional form field or verification step risks losing potential customers. Leading FSIs are implementing streamlined account creation with biometric verification, auto-fill capabilities, and gamified elements to engage users effectively.
Communication: Speaking Gen Z’s language
Financial jargon alienates this generation. They prefer straightforward explanations delivered through visual and interactive mediums.
Financial education through content
Short-form video content that simplifies complex financial concepts resonates with Gen Z. FSIs creating TikTok-style tutorials, interactive calculators, and gamified learning experiences about budgeting, investing, and financial planning position themselves as trusted advisors.
Hyper-personalized insights
Generic financial advice doesn’t suffice. Gen Z expects insights tailored to their specific situations, goals, and values. AI-driven platforms providing hyper- personalized recommendations, spending analyses, and goal tracking foster stronger relationships with these young consumers., leading to loyalty and advocacy.
Building trust with a skeptical generation
Despite their digital immersion, Gen Z values human connection. The most successful FSIs will blend high-tech offerings with high-touch support when needed.
Transparent fee structures
Hidden fees and complex charge structures repel Gen Z consumers. FSIs must offer transparent, preferably low or no-fee models with clear explanations of any necessary charges.
Human-backed digital experiences
When issues arise, Gen Z desires immediate access to human assistance through their preferred communication channels—be it chat, text, or video call. Financial institutions that provide seamless transitions from AI-driven support to human experts instill confidence in their services.
Gen Z in the workforce: Shape the future from within
Beyond being financial consumers, Gen Z is also entering the workforce in significant numbers, bringing their digital-first mindset and values-driven approach into the financial sector itself. As young professionals, they expect modern workplace tools, AI-driven efficiency, and seamless collaboration across digital platforms. FSIs that embrace these expectations—whether through AI-powered knowledge management, flexible work models, or purpose-driven company cultures—will not only attract top Gen Z talent but also benefit from their fresh perspectives on innovation, inclusion, and customer engagement. By integrating their needs as employees, FSIs can better position themselves to serve Gen Z as customers, creating a future-proof financial ecosystem.
The path forward
To capture the Gen Z market, FSIs must undergo fundamental transformations—not just in digital interfaces but in their entire approach to banking. This entails developing products that align with Gen Z values, creating experiences that match their digital expectations, and communicating in ways that build authentic connections. Institutions that succeed will view Gen Z not merely as a market segment but as collaborators in designing the future of the financial services industry. By embracing digital innovation, ethical transparency, and instant gratification, FSIs can forge lasting relationships with a generation poised to reshape the financial landscape for decades to come.
How OpenText empowers FSIs to win with Gen Z
To successfully engage Gen Z, FSIs need more than just digital transformation—they need a connected, intelligent, and secure ecosystem. The OpenText suite of cloud solutions empowers financial institutions to meet Gen Z’s expectations with agility and innovation:
OpenText Content Cloud ensures seamless access to critical documents, enabling real-time knowledge management and frictionless digital experiences.
OpenText Experience Cloud helps FSIs deliver hyper-personalized, omnichannel interactions that resonate with Gen Z’s demand for intuitive and engaging financial experiences.
OpenText DevOps Cloud enables FSI application delivery teams to ship better software—faster—with AI-driven automation, testing, and quality to meet Gen Z’s high expectations of their mobile apps.
OpenText Analytics Cloud leverages AI-driven insights to provide tailored financial recommendations, predictive analytics, and automated reporting—enhancing both customer engagement and operational efficiency.
OpenText Business Network Cloud streamlines and secures transactions, enabling embedded finance and invisible banking infrastructure that align with Gen Z’s digital lifestyle.
OpenText Cybersecurity Cloud safeguards sensitive financial data and transactions, ensuring trust, compliance, and resilience against evolving cyber threats.
By harnessing the power of OpenText Cloud solutions, FSIs can modernize their operations, create value-driven financial experiences, and build lasting relationships with a generation that is redefining the future of finance.
Technology leaders know their organizations’ profitable growth and business transformation are dependent on IT.
This leaves them pulled in two distinct directions. CIOs and IT leaders understand that to achieve these goals they must take charge of their organization’s digital roadmap and drive innovation for tomorrow. But at the same time, they can’t lose sight of maintaining operational excellence and delivering value today while safeguarding against ever-evolving threats.
They must also enable their entire organization – from developers to analysts and security professionals–to navigate the daily complexities of the digital age with frictionless ways of working. These teams need innovative solutions that empower–not hinder–progress. When IT teams are equipped with the right tools, businesses move smarter, faster, and more securely.
It’s a tall order and it’s a wonder CIOs get any sleep.
A recent OpenText whitepaper addresses this balancing act, offering insights into how technology leaders can tackle immediate challenges while strategically preparing for the future.
A careful balancing act
According to research from Accenture, 98% of organizations see technology as their top lever for reinvention, with 82% specifically identifying generative AI as a main driver. This AI-driven transformation will redefine jobs, automate mundane tasks, and allow workers to focus on strategy and innovation.
That puts a lot of pressure on CIOs to forge a successful digital path for their organizations that they must start building today. But today is filled with other concerns.
Immediate challenges that IT leaders grapple with include securing operations, limiting risk, preparing data for AI, and managing business-service delivery, all while inspiring and retaining talent.
In the 2024 State of the CIO survey fielded by Foundry, 75 percent of respondents said they are challenged to find the right balance between business innovation and operational excellence.
With these competing priorities, where should CIOs focus their efforts?
Information management is the solution
One way for CIOs to strike this balance, according to the whitepaper, is to follow information management practices by adopt a few basic principles:
Think holistically about using data to power and protect organizations
Integrate and centrally manage all information within the company
Deploy in cloud environments to maximize flexibility
Ensure end-to-end security and secure data management for AI use cases
By leveraging these best practices, businesses can start to transform information into a strategic advantage, cutting through the chaos to start to make data-informed and decisive action. IT leaders know, after all, that trusted information is the foundation upon which innovation, security, and transformation are built. They also know that the time to act is now or risk dulling their competitive edge.
By implementing comprehensive information management solutions based on AI, cloud, and security, CIOs can address both immediate operational needs and long-term strategic goals. It might sound daunting. However, with the right partner it’s simple and it’s effective. It’s common sense.
Information reimagined
Learn about how CIOs can tackle technology challenges today while strategically planning for tomorrow
OpenText stands beside CIOs and their teams as a trusted partner in helping navigate complex digital transformation, mitigate risk, and drive sustained innovation. With OpenText, IT decision-makers can focus on what truly matters: Building the future of their business by turning IT from a cost center into a competitive advantage.
We empower businesses to not only accelerate cloud adoption with seamless integration across platforms but also automate intelligently to encourage efficiency and innovation as well as secure and govern data for AI-ready compliance. Think of us as your ‘one-stop-shop’ for all your complex digital ecosystem needs.
And maybe – just maybe – CIOs can finally get a good night’s sleep.
OpenText is committed to helping businesses unlock innovation and reimagine information management. Information empowers individuals and organizations to act with agility, intelligence, and security. These principles become more important in an increasingly AI-driven, multi-cloud landscape.
Titanium X represents our most ambitious roadmap to date. Now available within CE 25.2, Titanium X modernizes legacy infrastructures and integrates AI into the heart of enterprise operations, paving the way for a future where information is seamlessly connected, intelligently automated, and fully protected. Titanium X is the first step to bringing forth the digital knowledge worker—a limitless digital labor force that accelerates growth, reduces risk, and reimagines how work gets done.
Titanium X is here: OpenText’s boldest release yet
Titanium X (CE 25.2) brings these key values for customers:
Enhanced productivity through automation of routine work
Faster decision-making with embedded AI agents and insights
Scalable integration across hybrid and multi-cloud environments
Built-in enterprise security that simplifies compliance and reduces risk
Here are the highlights of new innovations within our business clouds with CE 25.2.
OpenText™ Content Cloud
A major advancement this product cycle is OpenText™ Content Management for Guidewire™ (slated for release in May), a purpose-built solution to support the entire lifecycle of insurance processes. This latest addition provides underwriters, adjusters, and insurers with direct access to all relevant content without leaving Guidewire’s PolicyCenter and ClaimCenter by centralizing content storage with OpenText™ Content Management. Integration with platforms like SalesForce®, Microsoft 365®, and SAP®, ensures users have access to a comprehensive ‘single-source-of-truth’ without silos, thus reducing manual work and improving productivity, amongst other benefits.
Additionally, businesses can now deploy OpenText™ Knowledge Discovery as a fully managed service on Google Cloud, unlocking the power of AI-driven insights across unstructured data.
One of our most significant launches in CE 25.2 is OpenText™ Core Threat Detection & Response, an AI-driven solution that elevates the way enterprises identify and mitigate cyber risks.
Unlike traditional security tools that rely on static rules, OpenText Core Threat Detection & Response uses Behavioral Indicators of Compromise (BIOCs) to detect insider threats, novel attacks, and advanced persistent threats, before they cause damage. By integrating fragmented security alerts into one unified interface, the solution eliminates blind spots, automates threat detection, and allows security operational teams to focus on real risks instead of false positives.
This only scratches the surface of how OpenText Core Threat Detection & Response can help strengthen your security posture, and I encourage you to read the full product update here.
OpenText™ Business Network Cloud
To further support our business network community, we’ve introduced powerful new capabilities in OpenText™ Trading Grid Command Center, our portfolio of analytic and visibility tools that go beyond traditional supply chain control towers. With a robust and conversational ‘Ask Aviator’ AI functionality, users can now gain deeper, contextualized insights from B2B integration data with a simple query, unlocking greater supply chain visibility at the click of a button.
Additionally, enterprises can now discover IoT insights faster and more intuitively with OpenText™ Core Intelligence Aviator. Designed for users at all skill levels, this solution makes it easier than ever to transform raw data into actionable intelligence. Learn more from our OpenText experts here.
OpenText™ Experience Cloud
New advancements in OpenText™ Communications (Exstream) are here, powered by the collaboration between OpenText™ Experience Aviator and OpenText™ Content Aviator. This powerful combination allows businesses to create compliant, contextually relevant content faster, leveraging trusted content workspaces and focusing AI generation on specific, curated knowledge collections.
With version control, creators will always work with the most up-to-date content, speeding up approval processes and improving productivity. Plus, by aligning communications with accurate metadata, customer data, and preferences, businesses can deliver highly personalized, targeted messages, driving better engagement and customer satisfaction.
This is just a small example of how this collaboration between two of our AI-powered Aviator products can transform how businesses work. I encourage you to read the full breakdown here.
OpenText™ Core Messaging also introduces a new way to engage customers with WhatsApp and Google RCS APIs, offering a rich, interactive messaging experience. This two-way messaging solution is a leap forward from traditional SMS, enabling businesses to send media-rich messages and interactive content, such as quick replies and CTA buttons. And with verified sender status and real-time message tracking, businesses can be confident that their communications remain secure and compliant. Discover how else OpenText Core Messaging can shape improved interactive communications here.
OpenText™ Observability and Service Management Cloud
To further support the IT service desk community, OpenText™ Automation Center now streamlines vulnerability remediation by seamlessly ingesting scan data from security platforms Tenable™ and Qualys™, automating the correlation of vulnerabilities to patch requirements, and prioritization the most critical threats first. By automating remediation at scale, security teams can eliminate manual inefficiencies, ensure consistent patching, and reduce exposure to emerging threats. Comprehensive dashboards provide full visibility into remediation progress, while OpenText™ IT Operations Cloud extends automation beyond security, enforcing network policies, ensuring continuous compliance, and proactively securing cloud and on-premises environments. This is undoubtedly a smarter, faster, and more resilient approach to cybersecurity and IT operations.
Meanwhile, OpenText™ IT Operations Aviator for OpenText™ AI Operations Management continues to redefine expertise distribution and IT operations. In this latest release – shaped by 26 customer-requested enhancements – we’ve introduced improved workflow remediation, intelligently recommending ideal steps based on existing workflows and runbooks. With custom knowledge base and domain content integration, every user gains instant access to expert-level insights, while subject matter experts can refine and persist remediation instructions within events and tickets to drive continuous improvement. For cloud teams, new out-of-the-box AWS and Azure dashboards enhance visibility, while tag-based event correlation cuts through noise for faster issue resolution. This is IT operations at its most intelligent, automated, and efficient.
Discover other ways to empower your service desk here.
OpenText™ DevOps Cloud
In CE 25.2, OpenText™ DevOps Aviator leveled up again—this time for QA teams. It uses AI to analyze feature specs, generate functional tests, and surface impacted areas before things break. Less manual work, faster triage, tighter dev + QA collaboration. No code-level chaos. Just smarter testing that keeps you ahead. Discover more here.
OpenText™ Analytics
With enhancements made to OpenText™ Analytics Database, businesses can tap into AI, machine learning (ML), and business intelligence (BI) to accelerate decision-making and drive smarter business outcomes. This fast, scalable analytics platform has been enhanced with a more intuitive user interface, making it easier than ever to analyze complex data, streamline workflows, and extract high-value insights.
Key upgrades include simplified navigation, improved workflow efficiency, optimized scaling for greater flexibility, and enhanced security – including in-database backup to other locations/cloud for disaster recovery and business continuity. The result? Smarter scaling, stronger resilience, and seamless access to the insights that drive business success. And this is only at the very basic level. Hear more from OpenText’s expert analytics team here.
Get upgrade ready with Titanium X and CE 25.2
What I’ve shared here is just the beginning of what’s possible with CE 25.2 and Titanium X. I invite you to explore our dedicated Titanium X Upgrade Hub, where you’ll find deeper insights into our latest innovations, intelligent capabilities, and expert-led updates on CE 25.2.
Now is the time to move beyond simply handling information and to reimagining it. Let the machines do the work so your business can focus on what truly matters – growth.
Looking for more?
For more on all the CE 25.2 innovations, visit our blogs as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.
Software upgrades. We all know about them, but how often do we actually stop to consider why they’re so important? For IT professionals, security professionals, and software developers, staying on top of upgrades isn’t just helpful—it’s essential.
Upgrades can be your secret weapon for better systems, stronger security, and seamless operations. Here’s how:
1. Security you can rely on
Picture this: you’re working with outdated software, and one major vulnerability gets exploited. Instant chaos. Keeping your software up to date helps you avoid this nightmare.
Mitigation of vulnerabilities: Software upgrades ensure that known security flaws are patched, keeping attackers at bay. Still running on outdated code? Think of it as leaving your front door unlocked.
Swift incident response: Newer versions help teams respond faster to security threats, whether it’s detecting breaches or mitigating damage. Updated tools, updated peace of mind.
If you’re in charge of guarding sensitive data, don’t sleep on upgrades—they’re your first layer of defense.
2. Top-tier performance
Do you enjoy sluggish software weighing you down? (Spoiler alert: you don’t.) That’s why performance improvement is one of the most immediate benefits of upgrading.
Enhanced functionality: Upgraded software often comes packed with new features and refinements, making your job easier and your tools more effective.
Optimized operations: Fewer bugs mean smoother operations—no more wasting your morning troubleshooting why your system suddenly decided to break.
When your software performs better, so do you. It’s as simple as that.
3. Keeping compatible and adopting innovation
Tech is evolving faster than ever, and outdated software makes you that one person still trying to use a flip phone (it’s not cute).
System integration: Upgrades support better compatibility with your other tools, ensuring everything works in harmony.
New standards and features: From optimizing automation to supporting industry-specific protocols, current software helps you stay ahead. Don’t just ride the wave—be the one creating it.
4. Compliance and technical debt factors
Nobody likes dealing with legal headaches or unnecessary expenses, and staying current with your software eliminates these risks.
Regulatory requirements: By upgrading, you’re keeping up with industry regulations, safeguarding against hefty fines or penalties. Think data privacy or licensing compliance.
Reducing technical debt: Regular updates simplify maintenance, prevent downtime, and reduce long-term costs. Your future self will thank you.
Wrapping it up
Software upgrades aren’t just chores you can push to next week’s to-do list—they’re a foundational piece of maintaining secure, efficient, and innovative workflows. Whether you’re securing your organization, streamlining performance, or meeting industry standards, keeping your software updated means you’re always one step ahead of the competition.
Want to transform how your team handles upgrades? Start adopting a proactive approach today—because the business world doesn’t wait for outdated systems.
The demands on IT organizations to navigate a rapidly evolving technology stack while maintaining data compliance, security and data accessibility have never been greater. Organizational changes such as mergers and acquisitions, mandates to move data into cost-effective cloud solutions, and regulatory data privacy and retention requirements add increasing complexity to IT planning. That’s why a comprehensive data archiving strategy has become essential to building a winning, long-term IT plan. Strategies that are too fragmented will fail; you need a combination of best-in-class data archiving capabilities built with a company that can deliver across many different applications and datasets simultaneously.
Moreover, data archiving cannot block users from accessing critical information they need daily. Users need secure, reliable access, and increasingly, even more sophisticated tools to search and analyze data, including generative AI intelligent assistance.
OpenText delivers on these requirements with its comprehensive information archiving approach, including OpenText™ Information Archive for combined structured content and data archiving of any dataset and OpenText™ Core Archive for SAP Solutions that delivers a SaaS-based active-archiving solution uniquely integrated into SAP for maximum cost savings, security, and user convenience. And now, OpenText™ Content Aviator, the AI content management intelligent assistant, is available to provide search, summarization, analysis, tables, and even data charting for data and content stored in your data archive.
We are pleased to announce that OpenText has been named a “Top Player” in the Radicati Information Archiving Market Quadrant 2025. We believe this repeated recognition reflects our customers’ success in addressing data archiving compliance and user accessibility needs securely and cost-effectively is an essential pillar of IT planning.
Radicati Information Archiving Market Quadrant 2025
An analysis of the market for information archiving solutions revealing Top Players, Trail Blazers, Specialists and Mature Players.
“Information Archive offers regulatory compliance where accessibility and reporting across transactional and content records are required”
OpenText information archiving solutions “support GxP compliance”
OpenText “integrates a natural language chat directly into its archiving user interface, providing search, summarization, analysis and translation of archived data and content.”
At OpenText, our innovation roadmap includes a substantial investment in information archiving solutions integrated into the full information lifecycle, improving user productivity and effectiveness with GenAI and other advanced AI capabilities.
Cloud has matured from cutting-edge technology in the early 2000s to a reliable, robust, proven platform today. In fact, cloud has become such an integral part of the current computing ecosystem that it’s now the preferred environment for deploying the next wave cutting-edge technologies like AI.
Whether it’s private cloud, public cloud, or a hybrid model, cloud has moved from disruptor to mainstream because of the clear benefits it offers to organizations of all sizes. Gartner predicts cloud will become a business necessity by 2028. It’s time to consider cloud migration.
Benefits of cloud
Still not sure cloud is for you? Check out the advantages cloud offers:
1.Cost savings—With cloud you can shift from capex to opex for pay-as-you-go pricing. Its elasticity lets you scale up or down and only pay for what you use. 2. Security and compliance—Cloud providers invest heavily in robust security infrastructures to protect your data. And they adhere to government and industry standards to ensure your data is compliant. 3.Greater efficiency—Skip the tedious tasks of upgrading hardware and software; your cloud service provider does it for you. Redeploy your IT staff on more strategic projects. 4.Improved business continuity and disaster recovery—Enhance resilience and ensure business continuity with robust cloud-based disaster recovery solutions. 5.A platform for innovation—You can try out new technologies such as AI in the cloud without the upfront investment and ongoing maintenance costs.
Are you ready for cloud migration?
Hopefully by now you’re not asking yourself if you’ll move to cloud, but how. OpenText is here to help. We have more than 4,000 certified consultants with extensive experience in cloud technology to help you migrate without the headache. And we’ll support you once you’re in the cloud with options such as service packages and user-adoption offerings so you can maximize the value of your investment.
Migrate to cloud today to help minimize the risk of falling behind your competitors who have already made the move. Learn more about cloud migration services from OpenText.
Tariffs are on many businesses’ minds these days and for good reason. For businesses involved in global trade, tariffs pose a significant challenge. As United States tariffs go into effect, there is a lot of financial pressure on businesses that rely on imports to survive, impacting everything from the sourcing of raw materials, inventory management, operations and logistics, and prices for consumers.
Adapting to Evolving Global Trade Dynamics
More than economic policy, tariffs can alter how businesses operate. Tariffs can lead to rising costs, disrupt supplier and sourcing relationships, and negatively impact productivity as businesses adapt to changing trade regulations and trading partner relationships.
Leverage AI to better manage your supply chain – from warehouse management to fulfillment and more.
How AI Can Help You Be More Resilient Against Tariffs
In recent years, artificial Intelligence (AI) has been a game-changer for supply chain management, paving the way for more automation, enhanced decision-making, and optimization at every stage. For businesses looking to reduce tariff pressures, investing in AI might provide a path toward greater resiliency and adaptability.
Here are some ways AI can help to improve supply chain visibility end-to-end:
Optimize Sourcing Strategies: Analyze vast amounts of data to identify alternative suppliers, evaluate potential costs, and assess supplier reliability.
ImproveInventory Management: Leverage historical sales data, monitor market trends, and other economic indicators to predict demand more accurately to avoid overstocking, optimize inventory levels, and plan production and distribution better.
Scenario Planning: Model tariff impacts (or other business challenges) across multiple scenarios to make informed decisions on next steps.
Streamline Business Processes: Understand what’s happening throughout the supply chain and identify ways to optimize operations, reduce costs and possible downtime.
Optimize Logistics: Better understand shipping patterns, customs data, and freight costs via AI to minimize costs.
Enhance Trade Compliance: Scan through free trade agreements to identify trade regulations and clauses that may impact you to avoid penalties.
How AI is Already Helping Multiple Industries
AI is helping many industries be more agile, efficient, and responsive to the changing global marketplace, for example:
Retail: Manage inventory, forecast demand, optimize pricing, and streamline logistics to ensure the right products are in the right places at the right time.
Manufacturing: Optimize production schedules, manage inventories, and ensure that facilities are running efficiently.
Automotive: Predict supply and demand for parts to optimize logistics and ensure efficient production schedules.
Pharmaceuticals and Healthcare: Optimize sourcing of raw materials, medications, and medical devices and forecast demand for drugs, predict inventory shortages, and optimize distribution networks.
Food and Beverage: Better forecast demand, reduce waste and prevent spoilage, optimize production lines, and improve delivery logistics.
Logistics and Shipping: Manage transportation routes, monitor fuel usage, and track shipments in real-time to minimize disruptions, pre-plan maintenance, and improve last-mile delivery.
Electronics: Forecast demand, streamline production scheduling, manage component suppliers, and predict potential disruptions in the supply chain.
Construction: Procure materials, ensure timely delivery, reduce delays related to shortages, and manage day-to-day logistics.
Consumer Goods: Optimize production and logistics processes, forecast demand, and track the supply of raw materials.
Think of AI as an Essential Business Tool
The current tariff environment is not a static condition but an evolving dynamic. Businesses that demonstrate agility, strategic thinking, and innovative problem-solving can successfully navigate this complex landscape. Tomorrow’s supply chains will look different than those of today — more distributed, more technologically driven, and more adaptive.
Improve decision making using real-time insights to respond quickly to changing trade policies and/or market conditions.
Reduce costs by optimizing logistics and driving inventory management efficiencies.
Compete globally by delivering for customers despite external pressures.
OpenText B2B Integration and Aviator IoT can help your business transform supply chain visibility and gain actionable insights. As global trade evolves, AI can help you reduce business risks and position you for long-term growth. Contact us to learn more.
I have a problem with rules. They’re simply not good enough on their own. Imagine you’re the security guard of an office building. To keep intruders out, you create a rule: anyone without a badge gets stopped at the door. Seems effective — until someone figures out, they can clone a badge or tailgate behind an employee.
So, you add another rule: employees must scan in one at a time. But what if an attacker steals someone’s identity? Or an employee goes rogue and scans in at night to steal equipment? Add another rule that blocks any scanning after 5 pm? You’d need an exception and then a way to evaluate that exception. Then the VPs and above demand a permanent exception for themselves, so another rule is added. HR then hands over the name of someone they suspect is up to no good. So you write a rule to alert them when that individual enters and leaves, which they ignore after a while because the alert keeps pinging them over and over and over.
Don’t worry, I’m getting a bit bored with the analogy too. The point is that no number of rules – no matter how sophisticated and attentively updated – will protect an organization from insider threats. What the office really needs is a guard who knows every person in the building personally. A guard that can recognize when someone is acting strangely, even if they’re technically acting normally. A guard whose subconscious can catch a slew of minor things and correlate them to reveal a big red flag. That “something’s off” feeling we all occasionally get without a single “smoking gun” to back it up.
Announcing OpenText Core Threat Detection and Response
OpenText Core Threat Detection and Response, coming May 2025, is built to do what legacy security tools can’t—it learns from behavior, not just rules. Using AI-driven behavioral analytics, it detects insider threats, credential misuse, and anomalies in real-time, making security smarter, more efficient, and more effective.
Unlike standalone products that force teams to rip and replace existing tools, OpenText Core Threat Detection and Response is built as an Open XDR solution, augmenting security infrastructure instead of competing with it. It integrates seamlessly into your environment, working alongside Microsoft Defender, Entra ID, and other security investments to provide deeper insights without adding complexity. Initially, we focused the seamless integration on Microsoft’s ecosystem, but future releases will expand to support additional security platforms.
Why traditional security falls short
Most security solutions operate like an overzealous alarm system – triggered by every small deviation from the rules. This can overwhelm security teams with false positives (insert an analogy about people living in cities ignoring car alarms that ages me). OpenText Core Threat Detection and Response, on the other hand, acts like an experienced investigator, correlating multiple behaviors and identifying real threats, while filtering out the noise. It’s a boon to CISOs currently tackling overloaded SOC teams and talent shortages.
Here’s how it changes the game:
Adaptive threat detection: Instead of static rules, our AI continuously learns from your environment. It detects anomalies in real-time—like an employee accessing sensitive files at odd hours when they never have before. It doesn’t just flag an unusual login. It sees the full picture—who logged in, where, what they accessed, and whether that matches their past behavior.
Fewer, smarter alerts: Instead of drowning SOC teams in false alarms, we deliver precise, context-rich alerts that highlight real risks, helping teams focus on what matters most. And by context-rich, we mean the AI explains itself in a clear manner as to why it has raised the alert. It gives SOC teams the ability to prioritize and determine the best course of action, if it’s not already automated based on the threat.
Seamless integration: Initially built for deep integration with Microsoft Defender and Entra ID, our roadmap includes expanding these seamless connections to more security ecosystems. This will mean more organizations can leverage Core Threat Detection and Response without disrupting their existing investments.
Stronger security, smarter investments
We know security budgets aren’t unlimited. That’s why OpenText Core Threat Detection and Response isn’t designed to replace your existing security stack – it enhances it. Think of it like upgrading from a dashboard full of warning lights to an advanced driver -assistance system that predicts and prevents accidents before they happen.
By adding behavioral analytics and anomaly detection on top of existing security investments, organizations get more value out of the tools they already use – without the complexity of managing yet another siloed solution (no swivel chair!). Yes, costs will increase slightly, but the return on investment is exponentially greater.
What’s next?
Early adopters are already testing OpenText Core Threat Detection and Response, helping refine and optimize its capabilities before launch. By partnering with OpenText, these organizations are shaping the future of insider threat defense – and you can too. If you’re ready to take a smarter approach to security, we’d love to hear from you.
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As I step into my second week as Chief Product Officer, I’m thrilled to see the incredible innovation driving Cloud Editions 25.1. This launch reflects our commitment to helping you drive efficiency, strengthen security, and accelerate growth.
2025 marks a turning point in shaping the future of business. At the core of this transformation lies information management, a driving force that empowers organizations to unlock the full potential of their talent and data. Our mission is to equip professionals across all disciplines – knowledge workers, cybersecurity specialists, supply chain experts, developers, and IT leaders – with the solutions and services they need to thrive in today’s fast-changing digital landscape.
With Titanium X, OpenText sets a new benchmark in SaaS innovation, offering an expansive portfolio of solutions that address critical business needs such as content management, service management, threat detection, identity management, observability, and supply chain optimization. By uniting simplicity, intelligence, and security, these innovations empower organizations to confidently navigate the multifaceted challenges of today’s digital landscape.
The latest Cloud Editions (CE) 25.1, OpenText continues to lead through the seamless integration of cloud, security, and AI technologies. These advancements are not simply responses to change – they are defining it. By forming the foundation for sustainable growth, these innovations empower organizations to not only future-proof operations but drive innovation with absolute certainty.
For CIOs, business leaders, and IT professionals, the mandate for 2025 is clear: embrace information management as the catalyst for transformation. Now is the time to harness the power of data to unlock potential and drive meaningful progress. Only then can you truly start to reimagine your information for sustainable business growth with longevity.
Following today’s announcement, let’s explore how OpenText is reimagining information management and spearheading cutting-edge innovation:
New innovations in Business Cloud
Secure access to knowledge is essential for staying ahead of the competition. OpenText empowers engineers, IT professionals, and teams with integrated, secure technologies that streamline operations and enhance efficiency to enable greater success in an increasingly complex digital world.
OpenText™ Content Cloud
In this release, we have launched new bundle offerings for our fast-deploying cloud content management solution, OpenText™ Core Content Management. These updates further support businesses battling with fragmented and inefficient access to siloed content and simplifies cloud adoption and the ability to leverage generative-AI. By doing so, we equip decision-makers with the right tools to address the persistent challenges of disconnected information retrieval and onerous searchability, reducing the limitations posed by outdated legacy systems. The result? Unlocked operational efficiencies and improved workplace productivity.
Improvements to OpenText Core Content Management include:
The integration of OpenText™ Content Aviator: Now available to all customers out-of-the-box and at no additional cost, in an easy to deploy express bundle. OpenText Content Aviator empowers employees to utilize intelligent chat-based conversational search, content discovery, summarization, and translation at the click of a button, boosting knowledge worker productivity by enabling customers to quickly find and understand context across a broader ecosystem of applications.
A new premium bundle that combines AI-powered SaaS content management with additional capabilities, including digital capture and signature, to enable customers to manage the full lifecycle of their content while reaping the benefits of a flexible SaaS solution.
Preconfigured business scenarios: Providing sales, HR, product management, and other common cross-departmental functions with pre-built workspaces, templates, and folder structures to enable faster deployment and quicker return-on-investment.
The new bundle offerings, together with the expanded availability of OpenText Content Aviator, empowers organizations to accelerate departmental or enterprise-wide processes in the cloud, aligning with strategic digital transformation initiatives, empowering businesses to operate with agility, optimize productivity, and achieve long-term success in an increasingly complex digital landscape.
OpenText™ Cybersecurity Cloud
In Cybersecurity Enterprise, OpenText™ Core Identity Foundation, our next-generation identity and access management (IAM) SaaS platform, now gives IT directors and leadership within large-scale enterprises and regulated industries greater autonomy over identity and access controls designed to protect high-value data across the entire environment within a single platform.
By simplifying and automating fundamental identification processes, this release enables businesses to access the core collection of OpenText identity and access management capabilities under a single set of integrated microservices. By doing so, organizations can reduce security and compliance costs while ensuring adherence to government, cyber insurance, and internal standards. Additionally, the platform’s SaaS delivery model boosts operational efficiency and guarantees zero-trust security to meet the dynamic needs of modern enterprises.
OpenText™ Experience Cloud
In this release, organizations managing extensive digital asset collections or implementing enterprise-wide digital asset management (DAM) systems now have a powerful tool to unlock the full value of their rich media libraries. Powerful new search is provided by integrating OpenText™ Digital Asset Management (DAM) natively with OpenText™ Knowledge Discovery (IDOL). The new search adopts both advanced retrieval augmented generation (RAG) and AI-powered search to transform how users access and utilize assets.
By marrying these two solutions together, enterprises struggling with inefficient asset discovery, inconsistent metadata tagging across teams, and unnecessary duplication of content creation or procurement, can take advantage of the tool’s natural language search capabilities, powered by secure and private AI, to quickly locate the right assets – even in large libraries where metadata may be incomplete or inconsistent.
With reduced time spent searching, lowered storage costs for redundant assets, and enabled cross-departmental collaboration in content creation, this innovation empowers organizations to scale their digital asset management usage while ensuring iron clad security through a private AI service, eradicating the risk of exposing sensitive assets (unlike a public cloud environment).
OpenText™ IT Operations Cloud
To further increase IT visibility for better incident response and faster mean-time-to-repair (MTTR), we have bolstered the discovery capabilities in our vendor-neutral configuration management solution, deployable as SaaS, on-premises, or in the cloud.
Advanced Network Discovery for OpenText™ Universal Discovery and CMDB delivers deep, comprehensive visibility into how physical, virtual, and software-defined networking assets are configured. Now IT service management, operations, and network management teams can fully understand how network devices and their configurations support business service delivery – an area typically lacking detailed information from most CMDB discovery methods. The result? Faster MTTR and minimized service interruptions from networking changes.
CE 25.1 also introduces better visibility into operational technology (OT) and internet of things (IoT) devices by importing configuration data directly from Microsoft® Azure Defender. This ability gives enterprises extended insights into OT/IoT devices without requiring additional discovery tools or compromising OT/IoT security airgaps by deploying probes.
By increasing IT visibility across both networks and OT/IoT devices, OpenText Universal Discovery and CMDB further becomes a single source of configuration truth that IT, networking, and OT teams can use to troubleshoot faster, improve change success, and increase service delivery reliability.
New innovations in Business Technology
Moving to the cloud means connected data is key. OpenText provides robust, flexible data platforms deployable in private clouds, public clouds, and via APIs, delivering enterprise-grade capabilities wherever you need them.
OpenText™ DevOps Cloud
To support the developer community, innovations to TruClient 2.0, part of the OpenText™ performance engineering suite of solutions, further elevates performance testing by delivering an intuitive, scriptless tool that meets the needs of testers at all experience levels. Designed to simulate real user behavior and provide robust client-side metrics, TruClient 2.0 puts flexibility, control, and security at the center of the performance testing process.
Most notably, this release allows browser decoupling, which empowers users to independently manage browser versions, enhancing security and eliminating the need for frequent updates or patches. The addition of Linux® support expands deployment options, while reduced resource requirements streamline operations with a lighter testing footprint. As a result, TruClient 2.0 continues to be a valuable tool for testers with the need to perform efficient, secure, and flexible performance testing for optimized testing process for a seamless experience and greater control over testing environments – a strategic move to future-proof performance engineering.
Looking ahead
With CE 25.1, OpenText is redefining the possibilities of Business AI, Cloud, and Technology. By delivering integrated solutions that simplify complexity, enhance security, and enable scalability, we, at OpenText, continue to proudly empower organizations to thrive in an era of rapid and revolutionary technological change, giving business access to the tools needed to unlock the full potential of their information management.
Looking for more?
For more on all the CE 25.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximize your AI, cloud, and security journey.
2025 predictions and trends
Learn about the innovations that promise to change the way you work in 2025
Welcome to the era of cloud dominance, where businesses are increasingly leveraging cloud solutions to innovate, streamline operations, and stay ahead of the curve. But while the cloud offers game-changing opportunities, not all cloud solutions are created equal. One particular model has been winning the hearts of IT professionals globally—the private cloud. And when you combine private cloud with the industry-leading features of OpenText™, you get a powerhouse solution for data management, security, and business transformation.
Curious about why the private cloud might be the key to unlocking your organization’s potential? Stick around as we break down the advantages, value, and ROI of private cloud.
What is a private cloud?
First, some basics. A private cloud provides a dedicated, single-tenant environment, giving companies full control over their data, infrastructure, and resources. Unlike public clouds, where services are shared among multiple tenants, private clouds are designed for exclusive use by a single organization.
Private clouds offer the perfect mix of cloud benefits—agility, scalability, and cost savings—without compromising data privacy or security. These environments are often the go-to choice for industries like healthcare, finance, and government, where sensitive data protection is paramount.
Why private cloud is the right choice
With so many cloud deployment models out there, why should IT professionals and enterprises favor private clouds? Here’s why a private cloud could be your ticket to success:
1. Unmatched security and data privacy
No one wants to deal with a data breach, and private clouds minimize that risk. With dedicated infrastructure, companies have greater control over who can access their data and how it’s stored. Unlike public cloud solutions, the private cloud provides robust safeguards for sensitive information, which is why compliance-heavy industries like healthcare and banking rely on it.
2. Total customization
Every organization has unique needs. A private cloud offers full customization of the software stack, applications, and security protocols. Whether you’re integrating with CRM tools, ERP systems, or proprietary platforms, private clouds adapt to meet your specific requirements.
3. Scalability on your terms
While scalability is often associated with public cloud environments, private clouds deliver the same flexibility—just with an added benefit of control. Scale up or down based on your business needs without worrying about sharing resources with another organization.
4. Better performance
Public cloud performance can be unpredictable due to resource-sharing and congestion. Private clouds eliminate this issue, ensuring consistent, high-speed performance. Mission-critical workloads will never compete for resources with other tenants in a private environment.
5. Long-term cost optimization
While private clouds may have a higher initial deployment cost, they often deliver better ROI over time. With reduced security risks, fewer operational disruptions, and tailored infrastructure, IT professionals can optimize budget allocation and avoid overspending.
With OpenText’s regular updates and upgrades, businesses never fall behind the curve. Access to cutting-edge tools empowers organizations to innovate continuously and remain competitive.
OpenText Private Cloud
Private cloud solutions like OpenText Private Cloud combine the benefits of dynamic cloud functionality with the robust security required by modern enterprises. From accelerating data management processes to optimizing budgets, OpenText Private Cloud offers a full stack of tools for IT professionals ready to seize the moment.
Looking to take the next step in your digital transformation? Explore the power of OpenText Private Cloud and start experiencing the benefits of smarter, more secure cloud solutions.
Over the last few decades OpenText has been the leader in information management software. Along the way we’ve acquired many companies and brands that have expanded our mission and purpose to accelerate how information management can elevate us all to be our best.
Over time, our product names have become more varied and less reflective of our advancements in cloud, security, and AI as the next innovation frontiers of information management.
Today we’re announcing a significant milestone in simplicity with the rebranding of our software product names. This isn’t just a cosmetic change; it’s a strategic, customer-centric evolution designed to reflect the innovation at the heart of our solutions.
Why rebrand?
With an expansive portfolio, our existing product nomenclature missed the opportunity to convey how our products work together to fit customer needs. Rebranding offers us the opportunity to:
Improve clarity: Clear, intuitive, descriptive product names help customers and partners quickly understand what each solution offers.
Strengthen consistency: Similar naming architectures across our product portfolio reinforces the value that the OpenText brand delivers.
Enhance understanding: Deliberate sub-brands (Core, Aviator, Thrust) that align to advancements in SaaS, AI, and APIs across our business units and products help our customers easily associate and understand the value they receive from our products.
The rebranding process
Rebranding doesn’t happen overnight and isn’t something to take lightly. We went through a thoughtful and collaborative process to ensure the new product names reflect not only their purpose but also our broader mission and values. Here’s a glimpse into how we approached it:
Customer-centered insight: We gathered feedback from customers to understand how they perceive our products and what naming conventions would make their experience clearer.
Internal collaboration: Our teams across product development, marketing, and sales worked together to create names that resonate internally and externally.
Testing and validation: We tested various naming options with key stakeholders and refined them based on input to ensure alignment with market expectations.
What’s changing?
While the core functionality and support of our products remain the same, the new names are designed to make it easier to identify the right solutions for you. Each name has been carefully crafted to highlight the product’s primary function and the value it delivers.
For example:
Extended ECM will now be called OpenText™ Content Management, emphasizing enhanced efficiency and operational excellence.
Service Management Automation X (SMAX)becomes OpenText™ Service Management, aligning it with IT service management (ITSM) markets.
This consistent naming convention ties our offerings together under a unified framework, making it easier for customers to navigate our product ecosystem.
What does this mean for you?
For our existing customers, the transition will be seamless. There will be no disruption to your services or the way you use our products. What you will notice are the new names appearing on our website, in our documentation, and marketing materials, and within the product user interfaces. Our support portals and communities are being refreshed with the new names as well. Please know our team is ready to assist with any questions during this transition. For new customers, understanding our portfolio and how our products work together will be easy.
Looking ahead
This rebranding effort is more than a name change; it’s a commitment to clarity, consistency, and continuous improvement. As we move forward, we remain dedicated to delivering innovative solutions that meet your evolving needs.
Thank you for being part of our journey. We’re excited about this new chapter and look forward to continuing to serve you with even greater focus and purpose.
For more details and a list of products being renamed, visit our webpage.
It’s a new year, offering fresh opportunities, but for business leaders, the challenges of rising customer expectations, outdated systems, and unpredictable shifts show no signs of slowing down.
IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (doc # US51812124, December 2024)
OpenText was previously named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment (doc # US51265723, July 2024).
We believe these recognitions reflect an ongoing commitment to innovation, customer-centric design and industry expertise, enabling businesses to build deeper connections, drive efficiencies and scale their digital transformation efforts. With its next-generation capabilities, OpenText Experience Cloud is built for modern CX leaders to meet the evolving needs of the digital-first world.
OpenText innovates in customer communications management (CCM)
OpenTextTM Communications (Exstream) was recognized for its broad capability set, integrated AI and ability to handle high-volume customer communications. Strengths include the dynamic preview capabilities of OpenText Experience Aviator, cloud-based composition engine, design tool that drives brand consistency, seamless integration of a customer data tool and a vast partner network.
The IDC MarketScape for Automated Document Generation for CCM noted “The persona-driven design environment ensures consistent branding in the templates and communications. OpenText seamlessly integrates with adjacent modules for personalized journeys and interactive customer engagement.”
Get the IDC MarketScape for Automated Document Generation for CCM
See why OpenText was recognized in the in the evolving customer communications landscape.
OpenText is proud to have been named a Leader in the 2024 IDC MarketScape for Digital Fax. Building off decades of innovation in digital fax, OpenText continues to blaze a trail of innovation when it comes to cloud fax, interoperability, and reliability. A significant partner ecosystem boosts go-to-market efforts and enables OpenText to offer fax any way customers want it.
Building on strengths in intelligent digital asset management
With decades of experience in DAM, OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment. According to the report, “OpenText excels at handling strategic transformations, multinational operations, intricate use cases, legacy system integrations, specific hosting requirements, and highly regulated environments. OpenText also supports rich media and document workflows.” Read the excerpt.
Get the excerpt
Download your excerpt copy of the IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment.
We believe OpenText Experience Cloud brings unmatched expertise across customer communications, digital fax, and digital asset management. No matter your organization’s size or industry, OpenText is ready to help you transform your technology and elevate your digital experience. See why leading brands choose OpenText.
Could software delivery BE any more complex? While the much-loved character Chandler of the TV series Friends didn’t quite use one of his famous “…be any more…?” questions about software security, development and security professionals all strive to improve the security in the software we create and deliver. Join us for a DevSecOps “Friends-style” webinar series where we explore the ins and outs of DevSecOps. We’ll dive deep into key topics, from platform engineering to the role of AI, all while navigating the intricacies of modern software development (and maybe sharing a coffee or two at the digital “Central Perk” along the way). No matter your DevSecOps experience level, you’ll pick up valuable insights and leave each session feeling like you’ve just hung out with your favorite friends…who also happen to share your passion for application security.
Tune in to the on-demand webinars to binge-watch the “episodes”. You don’t want to miss these,sograb a coffee and come hang with your DevSecOps friends!
Figure 1: (cue theme song) We’ll be there for you…in this 4-part DevSecOps webinar series
Grab some coffee with friends at Central Perk—only this time, we’re serving up tips for creating scalable, self-service platforms that developers love even more than Ross loves dinosaurs. We’ll explore how platform engineering sets the stage for a secure AND enjoyable development experience. Just like Monica keeps her apartment spotless (most of the time), platform engineers create a clean, efficient environment where developers can thrive. We’ll discuss how platform engineering streamlines DevSecOps practices, enabling faster deployments, improved collaboration, and enhanced security, all while boosting developer happiness and productivity.
Watch the on-demand to discover how to transform your organization with a platform that’s both powerful and developer-friendly so, like Monica, you can get ship done.
Could DevSecOps be any more essential for regulated industries? Navigating the complexities of regulated industries requires a careful balance between innovation and adherence to strict governance and compliance requirements. Similar to Monica’s need for cleanliness, regulatory frameworks like GDPR, HIPAA, and SOX demand meticulous attention to detail—so how can teams balance speed, security, and compliance? DevSecOps provides the framework to achieve this balance, enabling organizations to integrate security and compliance seamlessly into their development pipelines without sacrificing their ability to “pivot”.
Watch the on-demand and “perk” up your governance—ensure your processes are secure, efficient, audit-ready, and as smooth as Pheobe’s Smelly Cat serenade.
When it comes to DevSecOps, automation is always there for you—just like Chandler’s recliner is always there for him. In the world of “we need it yesterday”, manual processes can no longer keep up with the demands for rapid, secure software delivery. Automation in DevSecOps is the key to bridging the gap between speed and security, ensuring vulnerabilities are identified and mitigated at every stage of the development lifecycle. Fewer manual processes can free up your teams to focus on innovation—so instead of questioning if they were on a “break”, everyone will know they were actually on a sprint.
Register for the on-demand faster than Ross on rollerblades—you don’t want to miss this webinar. You’ll leave with actionable insights on how automation takes the heavy lifting off your team’s shoulders and makes workflows faster, safer, and smarter.
Managing risk is a critical priority for every business and, like Ross’s leather pants, if you don’t handle it right, things might not turn out well. DevSecOps aligns development, security, and operations teams to proactively identify, manage, and mitigate risks across the entire software development lifecycle. Businesses need to be agile, which means development teams need to “pivot” at a moment’s notice without compromising security. While Pheobe’s songs are always full of surprises, your software delivery shouldn’t be—organizations need to make sure they manage risk without losing speed or creativity.
Learn how to build a security-first culture that supports innovation, risk reduction, and continued business growth. Ross had the right idea with “Unagi” (not the name because it’s freshwater eel)—a state of total awareness and constant preparedness. So go ahead, punch risk in the face and register today!
Register for the lot of them
You may hear the odd sarcastic comment here and there, but unlike Chandler, we are great at advice, so check out the whole DevSecOps on-demand series with one convenient registration!
2025 promises to be a year of great innovation. Regardless of what industry you’re in or what your function is, innovation is coming (or is already here) with the potential to change the way you work for the better. From AI and digital twins to sustainable tech and virtual reality, this year we’ll see advancements to help you drive your business forward. Read these blogs and get ready for 2025!
2025 predictions and trends
Learn about the innovations that promise to change the way you work in 2025
25% of enterprises plan strategic investments in content services platforms, with a further 33% planning minor investments.
A leader in content services
We are pleased to announce that OpenText™ Documentum™ Content Management (CM) has once again been named a Leader in Omdia Universe: Content Services Platform Solutions, 2024-25 Vendor Assessment. The report provides business and IT executives with a comprehensive evaluation of the content services market, offering valuable insights into how organizations can leverage content services solutions to accelerate digital transformation.
OpenText Documentum Content Management has once again been named a Leader in the Omdia Universe! The report offers valuable insights into how organizations can leverage content services solutions to accelerate digital transformation.
This recognition underscores OpenText’s continued leadership in delivering advanced content services platforms. OpenText Documentum CM, a cloud-native enterprise document management platform, remains the trusted solution for regulated organizations seeking a scalable, secure, and compliant single source of truth for their high-volume content.
Why OpenText?
Omdia’s report emphasizes OpenText’s strengths across all categories, particularly for content services platforms, content analytics, security and compliance and governance, underscoring OpenText Documentum CM’s advanced capabilities and solution depth. OpenText Documentum CM was specifically recognized for its ability to:
Deliver responsive content experiences to users, which is becoming increasingly important in today’s digital world. Documentum cloud-based solutions were noted for their flexibility and scalability, providing customers with the ability to easily manage and store large volumes of content.
Help customers modernize and extend their solutions securely both in the cloud and on-premise using the native GenAI capabilities from OpenText’s AI content management solutions
Provide tools and engines for designing, executing, and managing manual and automated business processes, bringing the power of OpenText Documentum CM to every user who needs it
Take the guesswork out of content management solution with industry-specific solutions in many vertical industries including energy (oil & gas and utilities), life sciences, and healthcare
Offer the business users secure access to content directly within applications like SAP, Salesforce, and Microsoft
Provide comprehensive lifecycle management including archive through native integration with OpenText™ Information Archive
Perform simple and advanced searches supported with a variety of techniques and methods as well as federated search across multiple OpenText Documentum CM repositories and other connected content sources simultaneously
“Being named a Leader in the Omdia Universe for Content Services affirms our commitment to providing robust document management solutions that meet the evolving demands of modern enterprises,” said Micah Byrd, Sr. Director Product Management, OpenText. “OpenText Documentum Content Management empowers organizations to manage content securely, streamline workflows, and enhance compliance—all while using AI-driven insights to elevate knowledge worker productivity.”
According to the report, OpenText Documentum CM is recommended for organizations that require seamless integration with enterprise applications like Microsoft 365, SAP, and Salesforce. Offering advanced capabilities for secure content storage, lifecycle management, and generative AI features, such as document summarization, enable businesses to gain insights quickly and improve decision-making processes.
Download a complimentary copy of the Omdia Universe: Content Services Platform Solutions, 2024-25 Vendor Assessment for further insights on why OpenText Documentum CM is shortlisted for buyers considering content services solutions.
OpenText Documentum Content Management is a foundational offering within the OpenText™ Content Cloud: a suite of AI-ready enterprise content management solutions, from capture and automation to governance and archiving, that helps organizations use intelligent content to reimagine knowledge.
The most wonderful time of the year is upon us, but for banks and financial institutions, the pressure to deliver secure, innovative digital services is a year-round responsibility. As customers demand faster, more seamless banking experiences, the need to “sleigh” the competition with reliable, secure software delivery is crucial.
Just like Santa’s workshop, the software development lifecycle at banks is a bustling hub of activity. Developers are coding away, engineers are testing and monitoring systems, and security teams are vigilantly watching for any threats or vulnerabilities. However, unlike Santa’s elves who work in perfect harmony, banks often struggle to align these different functions and keep security as an integral part of every step.
DevSecOps: The gift that keeps on giving
That’s where DevSecOps comes in to save the day—and your customers’ data—like a modern-day St. Nicholas with secure software delivery. DevSecOps integrates security seamlessly within the software development and delivery process. It’s a continuous cycle of planning, coding, building, testing, releasing, deploying, operating, and monitoring—each phase fortified by robust security measures.
Just as Santa makes a list and checks it twice, DevSecOps teams are proactively identifying risks and addressing vulnerabilities. Through the power of AI and automation, DevSecOps platforms can scan code, run comprehensive tests, and monitor systems in real-time, providing x-ray vision into potential issues.
No more uncertainty about whether your new mobile banking app or cardless ATM functionality will be secure enough to withstand the coming year’s cyber threats. DevSecOps gives you the confidence to rapidly innovate and deliver new services, without compromising on safety and compliance. It’s the perfect present for any bank looking to future-proof its software delivery.
How to avoid the lump of coal
Of course, like hanging stockings and trimming the tree, implementing DevSecOps isn’t always a simple task. Banks often face challenges like integrating with legacy systems, maintaining regulatory compliance, and fostering a security-conscious culture within development teams. But with the right platform and partners, these obstacles can be overcome and you can achieve secure software delivery.
With this suite of solutions, banks can automate mundane tasks, accelerate software delivery, and proactively address vulnerabilities. AI-powered dashboards provide real-time visibility (it is believed Santa uses this for his naughty and nice list), helping teams quickly identify and fix issues. And the platform seamlessly integrates with existing systems to modernize the software delivery lifecycle, without disrupting core banking operations.
Spread the joy of security
So as you’re hanging the stockings by the chimney with care this holiday season, consider how DevSecOps can bring joy to your banking software delivery process. No more rummaging through a sack of security concerns or worrying whether new releases will end up on the naughty list. DevSecOps is the gift that keeps on giving—reliable, secure software that delights customers and keeps cyber threats at bay.
OpenText eDiscovery and Legal Solutions empowers legal teams to thrive in today’s data-driven world—handling any type of data, at any speed, from anywhere. The result? Faster, smarter decisions in litigation and investigations. And don’t just take our word for it.
OpenText™ is proud to be named a Leader and Outperformer in the latest GigaOm Radar Report for E-Discovery. This recognition underscores OpenText’s position as one of the top vendors in the eDiscovery market. GigaOm’s evaluation serves as an invaluable resource for legal departments and law firms looking to navigate the eDiscovery landscape and select the right technology.
OpenText a leader in e-discovery
OpenText is proud to be named a Leader and Outperformer in the latest GigaOm Radar Report for E-Discovery. This recognition underscores OpenText’s position as one of the top vendors in the eDiscovery market.
Digital transformation in the legal sector is moving at lightning speed and keeping pace is no longer enough. Lawyers need automation and analytics to identify key facts faster, spot patterns that would be missed manually, and streamline operations and workflows.
Legal teams are under increasing pressure to deliver timely and defensible responses to litigation and regulatory demands. To do this effectively, they need robust eDiscovery tools that can scale quickly and simplify complex workflows, all while reducing costs. These tools are needed to ensure that legal teams can accurately and expeditiously assess the merits of cases, support investigations, and respond to litigation discovery and other production demands in a timely manner.
In today’s legal technology market, eDiscovery solutions are far from a one-size-fits-all solution. They can deliver a very wide range of features that are purposefully built to address specific key stages of the Electronic Discovery Model (EDRM) yet are ill-equipped to perform other tasks. As the report explains, some solutions provide end-to-end capabilities, while others stick to either the initial stages (identification, preservation, collection, and processing) or the later stages of the model (review, analysis, production, and presentation). How do decision-makers make an informed investment decision? The GigaOm Radar is one way to better navigate the market and select the right tools for their needs.
GigaOm Radar overview
It assessed how well e-discovery solutions were designed to serve specific target markets (SMB, larger enterprise, and law firms) and deployment models. Other decision criteria included, among other things, a review of key features and provided a snapshot of the technical capabilities of available solutions, defined the perimeter of the relevant market space, and gauged the potential impact on the business.
Let’s take a deeper dive into what the report had to say about OpenText.
OpenText is a Leader in e-Discovery
As illustrated in the chart below, GigaOm evaluated 19 of the top e-discovery solutions based on capabilities, non-functional requirements, and other key criteria. The report recognized OpenText as having one of the most comprehensive eDiscovery solutions on the market, outperforming Relativity, Nuix, Reveal, and other software vendors evaluated. It earned its Outperformer status due to its high rate of delivery last year, high release cadence, and a strong roadmap for the coming year. GigaOm also recognized OpenText as one of the most flexible vendors in terms of deployment options (off-cloud, private cloud, public cloud (SaaS), and hybrid) and for its broad coverage of nearly the entire EDRM.
Why OpenText should be on your eDiscovery shortlist
Analysis, review and automation
OpenText’s eDiscovery solutions have a long history of incorporating advanced analytics and machine learning to dramatically improve review efficiency and lower costs. According to GigaOm, OpenText earned the highest possible score (5/5) in analysis and review, largely due to its robust Technology Assisted Review (TAR) protocols and visualization tools to show associations within data for deep insight. It also stood out (5/5) for its powerful search capabilities, including unsupervised machine learning and entity detection tools that identify and categorize the names of people, places, and organizations. Plus, OpenText Smart Redaction technology received top marks for applying redactions across documents, against native audio-visual files, and for automated redaction of PII.
Legal tech with generative AI: supercharge your data
OpenText eDiscovery Aviator supercharges generative AI to put your data to work for you. With our OpenText eDiscovery Aviator, legal teams can quickly unlock insights and make smarter decisions, regardless of data volume, source, or format—and harness the power of data with an all-in-one solution for AI-driven insights, productivity, and risk management. GigaOm notes that OpenText provides “automatic identification and AI-generated summarization of key documents, AI-generated natural language summaries of concept cluster labels for intuitive contextual insight, and generative AI review powered by (LLMs).”
Beyond litigation: governance, compliance and more
OpenText’s leadership in data governance, regulatory compliance, and enterprise-scale solutions sets it apart in the evolving eDiscovery landscape. The GigaOm report highlights OpenText’s ability to support specific use cases including “data privacy and subject rights requests to meet regulations such as GDPR and CCPA; data breach analysis and reporting to help assess the impact of a data breach and comply with breach notification rules; and investigations that aim to quickly gain insights into the data in order to deliver the facts for internal, external, and regulatory investigations in a timely fashion.” Often these activities are aligned with broader initiatives to address content sprawl, content risk, and disposition of content. As acknowledged in the report, “[u]nlike most of its competitors, OpenText also provides information governance solutions through its content management portfolio.”
Conclusion
The legal industry is on the cusp of a massive digital transformation. eDiscovery tools that leverage AI, automation, and advanced analytics are no longer just “nice-to-haves”—they’re essential to staying competitive and improving case outcomes. Speed to insight is the new normal, and managing risk proactively is now a must. Legal teams that embrace these tools with confidence will not only keep up with the evolving landscape but also set the pace for others to follow. OpenText delivers the tools needed to make that leap—from eDiscovery to AI-driven insights, automation, and beyond.
Gain valuable insights into the eDiscovery market landscape by downloading the GigaOm eDiscovery Radar report, which offers a comprehensive analysis of available solutions, their capabilities, comparative strengths, and potential challenges.
Take the next step. Partner with OpenText for your eDiscovery needs and experience exceptional outcomes powered by our comprehensive eDiscovery software and advanced Legal AI tools.
Welcome to the future. The happenings at OpenText World 2024 this week make it clear that we’re not just on the brink of a new era; we’re already living in it. The event has been a whirlwind of innovations, showcasing groundbreaking advancements in AI and information management in unprecedented ways. Whether you’re a long-time enthusiast of OpenText or just dipping your toe into the world of enterprise IT, there’s something for everyone.
Five takeaways from OpenText World 2024
1. Information management elevates human potential Information is at the heart of unlocking human potential. Organizations have two invaluable assets: talent and data. OpenText is dedicated to enhancing both by integrating AI to create smarter, more connected, and more efficient work environments. 2. AI agents revolutionize knowledge workers OpenText announced the deployment of 15 Aviators and 100+ AI agents designed to boost productivity through autonomous workflows. This multi-platform, multi-LLM AI strategy promises to drive innovation across industries. What’s the next frontier in AI innovation from OpenText? Agentic AI, which offers sophisticated reasoning for automating decision making and multi-step processes. 3. Multi-cloud solutions get more efficient with zero copy data OpenText has taken significant strides in making multi-cloud work environments more efficient with our zero-copy data approach. This innovation allows businesses to have integrated experiences across key business applications (e.g., ERP, CRM, Collaboration) on various cloud and on-prem infrastructures without having to move data. OpenText makes the multi-cloud work by ensuring a single source of truth across structured and unstructured data types (a document, a video, a voice recording, a commerce trade, an IT asset, a networking map, etc.). 4. AI data cloud builds better applications The introduction of OpenText™ Thrust API Services empowers developers to leverage secure data management and risk compliance-oriented APIs for building robust applications. These APIs helporganizations solve real business challenges by quickly capturing data and building an app to solve a practical business problems. Developers can explore more at developer.opentext.com. 5. Trusted, secure computing is a must In a world where cybersecurity attacks are increasingly sophisticated, OpenText is at the forefront with our threat detection and response solutions. By focusing on machine vs. machine threats, OpenText provides a holistic suite of cybersecurity tools to protect organizations from vulnerabilities.
The future is here with Titanium X
OpenText is ready to engage with businesses through our suite of SaaS solutions, including content management, service management, threat detection, identity management, observability, and supply chain management.
Top 5 innovations from OpenText World 2024 and Cloud Editions (CE) 24.4
OpenText is introducing several cutting-edge solutions at the event, setting new standards in information management: Content Aviator (CE 24.4): This revolutionary tool transforms how employees interact with content and data through an intuitive LLM-powered chat interface, enabling quick data access and summarization. DevOps Aviator (CE 24.4): A groundbreaking solution that leverages generative AI to automate video-to-manual test conversions, eliminating the need for coding. Corporate Help Desk (CE 24.4): A unified platform that consolidates IT, HR, and functional help desks for seamless business operations management. Observability and Universal Discovery (CE 24.4): These tools optimize cloud performance by enhancing IT discovery and observability across infrastructure, networks, and applications. Threat Detection & Response (Coming early next year in CE.25.1): Leading technology for insider threat detection and behavioral analytics, supporting an open XDR strategy. These innovations underscore our dedication to advancing information management and harnessing AI to unlock new possibilities.
Engage with OpenText today
Are you ready to transform your business with cutting-edge AI solutions? Explore OpenText’s suite of offerings and learn how they can help you elevate human potential within your organization. Discover what’s available in CE24.4. Join the conversation, stay informed, and be a part of the future of information management. OpenText invites you to engage with our community and explore the endless possibilities that lie ahead.
OpenText World 2024 is more than a showcase of innovations; it’s a testament to the power of information as the heartbeat of every organization. With AI and information management at the forefront, the future holds limitless potential for those ready to seize it.
As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions.
Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream – registration is still open.
I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world.
Following today’s announcement, let’s explore how we are reimagining information to lead the digital future:
New innovations in Business Cloud
Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape.
OpenText™ Cybersecurity Cloud
In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers.
By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients.
OpenText™ Experience Cloud
In this release, we have enhanced OpenText™ Experience Cloud – a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.
Innovations in CE 24.4, include:
OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems
OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) – whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.
OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences.
Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data – such as healthcare, finance, legal, and government – OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness.
OpenText™ IT Operations Cloud
To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth.
Let’s break it down:
OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance.
OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework.
OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications.
With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape.
Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value.
OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise.
For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets.
With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content.
OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences – completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity.
In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles.
New innovations in Business Technology
As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method.
OpenText™ Analytics
OpenText™ Information Intelligence – Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries – such as healthcare, financial services, and government – needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk.
Unstructured data – emails, documents, contracts, and more – often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage – it’s a necessity.
And finally,
I’m pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors.
OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows – such as grants, benefits, and permitting – ultimately enhancing service delivery and citizen engagement.
Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors.
Looking for more?
For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey.
OpenText World 2024
Join us this November in Las Vegas for our premier user conference! Explore the benefits of information management, AI, cloud, security and more.
Hello to my fellow CIOs, IT professionals, business executives, and all technology enthusiasts out there. Today I’d like to invite you on an exploration of something that excites and motivates us here at OpenText—our ambitious goal of realizing $1 billion in cost savings over the next decade through the strategic use of our own products. It’s a vision we call “OpenText trusts OpenText,” and it’s revolutionizing how we operate while reinforcing our commitment to leveraging our technology to its fullest potential.
Introduction to the $1B journey
At OpenText, we aren’t just creators of cutting-edge software solutions; we are also proud users. With more than 60 OpenText products powering our operations currently, we’re on a path to transform our operational cost structure, improve efficiencies, and enhance our customers’ experience working with OpenText. The remarkable goal of saving $1 billion isn’t just about reducing costs; it’s about redefining how technology can drive business success.
Our strategy in action
Each step of this ambitious plan builds on five key areas where OpenText’s suite of products is already delivering substantial value:
Digital core We’re harnessing the power of OpenText™ Content Aviator on top of our instance of OpenText™ Content Management (Extended ECM) for employees to engage with more than 20 million business documents, optimizing corporate processes and information management. Our sales teams use these products to generate RFPs and our support reps offer faster and better technical support with them.
Renewals We use OpenText™ Process Automation and OpenText™ Content Management (Extended ECM) to build an application on top of our large data sets in renewals to manage $4 billion in revenue and more than five million contracts seamlessly. We are able to share data, keep information governed and secure, and easily build an application to solve a critical business need.
Idea to product To enhance the developer experience, we built our own platform using OpenText™ Core Software Delivery Platform for lifecycle management, OpenText™ Application Security (Fortify) for security checks, and OpenText™ Core Content Management to store our engineering and services documentation. Codenamed “Platform Thor,” the solution allowed us to go from 50 standalone tools to a single integrated toolset to manage an astounding 10 billion lines of code for 10,000 developers across engineering, professional services, and cloud operations.
The OpenText portfolio is delivering significant value across our enterprise. Our roadmap to achieving $1B in savings breaks down into several specific types (estimated as cumulative over ten years):
Cost avoidance (~$100M, 10%) – Proactively managing and eliminating expenses before they arise.
Employee productivity and efficiency improvements (~$240M, 25%) – Boosting productivity through advanced tools and streamlined processes.
Process improvements, automation, and AI (~$175M, 15%) – Automating redundant tasks and enhancing process efficiencies.
System, tool, and hardware rationalization (~$375M, 35%) – Optimizing our toolset and infrastructure.
Data center consolidation and cloud optimization (~$160M, 15%) – Reducing footprints and maximizing cloud capabilities.
Shared challenges, shared solutions
If you’re a CIO today, you’re likely dealing with challenges similar to mine—increasing vendor costs, software integration complexities, evolving cloud ecosystems, escalating demands for tech skills, and the relentless drive for operational efficiencies. Not to mention the multifaceted landscape of M&As, new technology, cloud vs. on-premises debates, data platforms, AI advancements, and cyber risks.
At OpenText, we leverage our own technology to craft exceptional experiences for both internal and external users. By using OpenText products, we’re not only delivering operational efficiencies across our organization but also refining our software ecosystem to offer world-class products to the market. We are, in essence, our own beta testers, a setup that provides invaluable insights and immediate feedback.
Key takeaways
Our path to $1 billion in cost savings is not just a financial endeavor, it’s also a testament to the power of leveraging our own technology. By using OpenText products, we’re unlocking efficiencies, enhancing productivity, and refining customer and employee experiences.
Allow me to outline the key takeaways:
ROI on tools and cost reduction Decommissioning legacy tools contributes significantly to savings, alongside automation and intelligence driving efficiencies.
Productivity and efficiency gains From improved developer outputs to reduced manual checks, we’re enhancing every part of our ecosystem.
Customer-centric improvements From self-service access to faster incident resolution, we’re committed to elevating the user experience.
Thank you for joining me on this exciting venture. Here’s to innovation, growth, efficiency, speed, and a shared commitment to excellence.
We’re saving big by using our own software—you can too!Watch this interview I did with Techstrong TV for more details. And read this white paper by OpenText CEO and CTO Mark J. Barrenechea that outlines the strategy for driving business success with technology.
AI has unlocked the next wave of productivity, and yet 72% of organizations still report that data management prevents them from scaling AI use cases. Don’t get left behind – join OpenText Content Cloud at OpenText World 2024 to explore all the latest advances in automation and AI that transform content into knowledge and power frictionless business processes.
Here are 5 quick tips for how to curate the perfect AI + content management-focused experience and unlock the biggest learnings and value from your OpenText World investment:
Skill up with pre-conference training for Content Cloud products, and then continue your learning with a new Training Track during the conference. Every OpenText World attendee gets one free certification exam onsite.
Kickstart your Content Cloud experience with our track keynote, Knowledge reimagined: Transform information chaos into knowledge with OpenText Content Cloud.Get insights on our product roadmap and see our latest AI innovations in action. Special guests will join us for a discussion on how to take AI strategies to the next level. Get excited, we’re going to make a special announcement about a new customer program you don’t want to miss!
Choose from dozens of Content Cloud breakouts based on your solution or industry focus. Topic areas include Document Management, Capture and IDP, Process Automation, Information Archiving, AI Content Management, and much more.
Visit Content Cloud in the Expo to meet with product experts, get in-depth demos, attend a turbo talk, or get hands-on with products yourself. Curious about your organization’s AI readiness? Be sure to ask our team about our free AI-readiness assessment!
Network with other technology leaders, because OpenText World is the place to build meaningful professional connections with Content Cloud experts and your peers.
And just in case that wasn’t enough, you definitely don’t want to miss a chance to get inspired by tennis legend Venus Williams.
See you in Vegas!
OpenText World 2024
Join us this November in Las Vegas for our premier user conference! Explore the benefits of information management, AI, cloud, security and more.
Greetings from Goose, a trusted partner for your AI journey. This AI-generated goose has been the champion of seven-star experiences, and over the last few months he’s focused in on the needs and wants of the next generation of developers.
You: How many lines of code do you think it takes to run a modern car or an airplane?
GOOSE: Probably more than 100 million lines of code.
You: Crazy, why so many?
GOOSE: Because we can. But more importantly, because autonomous driving and flying entail machine-led decisions that depend on many, many lines of code with logic.
You: For job security, as a developer, this is a good thing, right?
GOOSE: Honk! It is, and it isn’t. The fact that many companies are becoming software companies means there is going to be a tsunami of innovation. The increasing significance of software in so many industries means that we will reach labor and talent constraints for developing applications.
You: So what should we be thinking about?
GOOSE: First, embrace that software development and delivery is a lifecycle that has to be managed at scale to provide a solid foundation for developers. Your developers benefit from various tasks in the lifecycle being on a single platform for software development – planning, requirements gathering, design, coding, testing, development, deployment, maintenance.
You: But what happens when we don’t have enough resources to innovate?
GOOSE: You then need to embrace what generative AI can do for your software engineers with today’s tools. Find code blocks, suggest bug fixes, auto-generate test cases, auto-generate technical documentation, bring in opensource code, localize, etc.
You: What about security?
GOOSE: Honk again!! That’s an important part of elevating the developer experience. Code security, screening, and recovery must be implemented throughout the lifecycle.
You: Does all of this really make it a better experience for my developers?
GOOSE: When you let the machines do the work, you can 10x the productivity of your developers. The real unlock is taking away the mundane tasks, and letting your smart engineers focus on creative problem solving and innovation around the next thing.
Innovations in less than a minute: AI for DevOps
From DevSecOps to nextgen experience
Amongst developers, the notion of DevSecOps is not new. But with the boom of AI, there is a new conversation to be had. Can DevSecOps create new value for the company? Or is the real value to be gained in retaining top talent in software engineering by creating productive work environments?
Jobs are abundant and jobs are being made obsolete. The next generation of developer experience needs to look beyond current roles to future roles. Generative AI for DevOps can now find bugs, generate code patches, create test cases, and perform the tests; the human roles must also evolve from point tasks to software delivery. Strategy, planning, interoperability, and dependencies across applications and multiple data environments become the higher value tasks. When the tools assist with the basics, “developers” will graduate to “software engineers” and their needs will change. Lines of code become the job of the machine, and the humans focus on creative design, quality assurance, and resource management.
Next, the scenarios become more complex. When a single vehicle or aircrafts requires 100 million lines of code to operate, there are many points of potential failure. What use to be functional testing and performance testing of an application will graduate into a new category of quality assurance. • How do 10 to 20 different applications work seamlessly together to execute a task? • How do we run end-to-end testing down the assembly line to ensure it does? • How do we ensure code-security scanning is embedded throughout the process? • How do we test against functionality, performance and load, vulnerabilities and threats in the most optimal sequence and manner? • How must we evolve product management to incorporate software upgrades and releases? What should be automated and what should require human decisions?
When we let the machines do the work and the paradigm shift happens, understanding developer productivity is going to be key. Ask yourself and your engineering teams these questions: • How do we measure productivity today? • What should we measure to drive more creativity and innovation? • What does good look like beyond completion of the task? • What can be done by the machine vs. the human to improve that productivity? • What does developer experience at scale look like for us?
Learn more about how you can get started with OpenText™ ValueEdge™, OpenText™ Fortify™, and OpenText™ DevOps Aviator. These solutions enable businesses to reimagine the developer experience and embrace code security. The future of autonomous decisions and letting the machines do the work with AI for DevOps will shift the world of software lifecycle management. The profession of software engineering will continue to evolve at rapid pace. Don’t be left behind.
Greetings from Viper, trusted partner for your AI journey. This AI-generated hummingbird has been busy buzzing around in the clouds, figuring out how companies can best manage data and devices at the edge. Good thing there is more nectar to fuel her up, she’s going to need it!
You: What is IoT?
VIPER: Well, if IoT was an emoji or an expression, it would be: (1) a cloud with legs, (2) a tornado of devices, or (3) an air-tag tracking anything (keys, dog, purse, avocado). Which do you think it is?
You: LOL, I don’t know. What really is the “internet of things” nowadays?
VIPER: I think it’s the combo now. Five years ago, IoT was about smart devices (i.e., smart refrigerators, smart cars, smart light bulbs, etc.) where the power of computing and software was being embedded in everyday devices. Today, those things are collecting and sensing all types of information and data that can be more holistically managed to benefit a business.
You: What is the edge?
VIPER: When I buzz around, my flight paths are now really wide. What I mean is, the affordability of sensors, smart devices, and gateways is allowing for many things outside of the data center to be connected back to the cloud through the public internet.
You: Why does this matter?
VIPER: Technology is allowing us to advance from smart things to smart ecosystems. Think about smart cities, next-generation healthcare, intelligent manufacturing, autonomous driving. These all require some level of collecting, tracking, monitoring, and logic for decision making.
You: What does this mean for my business?
VIPER: It means that you can reimagine your business through the eyes of how an ecosystem powered by IoT platforms and services help you manage work differently and more effectively. Think about all the assets that your business owns, think about the movement of those assets, think about how sensors can provide insight, and now you can design your own smart company.
Innovations in less than a minute: AI and IoT
Autonomous decisions and workflows
The cost efficiency of technologies that are available today for tracking any “thing” has shifted the paradigm of IoT. From QR codes to RFID tags to Bluetooth devices, the ability to track and trace physical assets has become much easier. Therefore, any asset-intensive businesses or ones with high value assets (i.e., products, materials, equipment) have an opportunity to improve efficiency and effectiveness through technology.
Tracking and traceability is not that interesting on their own. But when software can help collate the information from the devices and marry that together with other sensory data to enable business decisions, the power of IoT goes to another level. From product authentication to precision supply chain management to risk mitigation, real-time information and insights through IoT platforms can bring business owners a new sense of relief and control.
Reimagine your IT environment map with IoT and redesign your knowledge flow:
Inputs
• Assets: high-value assets in your supply chain (i.e., expensive materials, finished products) • Devices: sensors throughout your work environment that collect monitoring data (e.g., temperature, light, color, proximity, etc.) • IT equipment: mobile devices used by your field workers
Knowledge flow design
• Track & authenticate: What needs to be tracked? What needs to be real-time? What information needs to be bi-directional? When and where does it need to be authenticated in the movement to avoid fraudulent activity, for quality control, or for damage-prevention? • Find & manage: How can real-time findability change the current workflow of people? What type of information needs to be proactively managed? What decisions should be automated versus being manual? Where can you remove potential human error? • Monitor & predict: What type of dashboards do various roles around the company require? What IT devices do your field workers need this on? How can predictive insights and analytics help you better manage business? Where can AI and IoT help to advance your employees?
Technology solution needs
• Tracking and tracing • Internet connectivity • APIs for data flow • Cloud data storage • Cloud data processing • Insights & intelligence by roles • Custom applications for next jobs
Learn more about how you can get started with OpenText™ Aviator IoT. This new solution helps businesses that want to reimagine work and embrace autonomous decisions. Let the machines do the work!
Greetings from ICE, trusted partner for your AI journey. This AI-generated Yeti has had a busy six months. He’s been around the globe to visit customers, helping them diagnose their first use cases to apply AI. Don’t let his blue fur and fuzzy demeanor throw you off; ICE knows the promise of AI. This trusted Yeti is helping young aviators out there earn their first wings.
You: I get AI for consumer, but are enterprises really applying AI?
ICE: [grunt] AI businesses experiment. Production ready no.
You: But really, what is generative AI being used for?
ICE: [rarr] Productivity businesses want. Notes meeting summarize. Research content people make faster. Code developer automate. Creativity employees unlock.
You: Does AI eliminate jobs or make the humans better?
ICE: Let the job machine do the job!!
You: But how?
Innovation in less than a minute: Elevate human potential with AI for business
Shift of the knowledge worker
The recent rise of AI for business has brought AI assistants everywhere. Over time, AI chat will likely become the preferred interface of knowledge workers. Simple searches are quickly evolving into prompt engineering and asking the right questions. One-directional information learning is fast turning into an unlimited world of “Ask me anything.” The shift is massive as we move from the world of automation to the world of AI.
What does this mean for the humans? If you were once the person who received the questions/requests that can now be answered by AI content assistants, this means you can focus on more complex cases and next-level needs. If you were once the person who asked the questions, you now need to have better judgement around what’s true versus what’s not, so you don’t inadvertently make wrong decisions. The tension grows–authenticity is quickly being replaced by surrealism as AI-enabled impersonator technologies get better.
When technology shifts the culture of knowledge, companies need to be ready for three things:
How to safely and securely meet the wide range of asks and interest for AI tools while maintaining governance
How to train up employees to utilize the tools such as AI content assistants effectively and evolve their process/roles/responsibilities
How to foster a positive environment for open knowledge sharing to unlock new ideas, new business value, and new potential heights
Learn more about how you can get started with OpenText™ Content Aviator and OpenText™ Aviator Search. These new solutions from OpenText help businesses that want to apply GenAI on top of existing documents, repositories, and workspaces. Embrace the notion of “nothing is wasted” and get more value from your IP today with OpenText.
Over the course of the last six months, much has shifted in the technology landscape, and much has advanced at OpenText. At our premiere information management conference OpenText World Europe 2024 this week, the attention is focused on new innovations that meet new customer needs.
Information management elevates human potential
There is no doubt that the AI revolution is here. For most businesses, AI has introduced a new mindset, a new way to think, a new appreciation for trust and data, and a new outlook on how to unleash human potential.
Throughout the conference–held in London today and moving to Munich then Paris this week–dozens of examples of how automation and AI acts as a force multiplier to empower people are being shared. In each of these instances, AI is not the destination, rather the promise of error-proof processing, and better creativity and efficiency are the ultimate goals. Letting “machines do the work” is finding new meaning:
Banking and financialinstitutions can use OpenText™ Aviator to reimagine their business support help desks. Help-desk employees can now find very specific, summarized answers from a deep repository of private, secured, semi-structured information in minutes instead of days.
Automotive and manufacturing companies can use OpenText Aviator to reimagine their business intelligence and process automation. Operations and engineering employees can now search across legal, procurement, patent, safety procedure, and contractual documents to accurately summarize information and take next recommended actions.
High tech, healthcare, and retailorganizations can use OpenText Aviator to automate the process for searching and summarizing customer-related information scattered across many applications. Whether to resolve and settle claims or to support disputes, employees can now help businesses avoid unnecessary risks.
In the AI-first world, information management has become even more essential.
When the ultimate promise for humans is frictionless decision making and artificial general intelligence, information automation and AI are inseparable. Yet conference attendees who are ready to take flight with AI have questions: Where is the data? Is it ready to run models? How do we engage with information differently to find what we need? Can the results be trusted? And more.
Luckily, OpenText can help.
What’s new at OpenText
Last year at OpenText World Europe, we had just closed our acquisition of Micro Focus. A year later, we have delivered on our promise. We have accelerated our portfolio into cloud, and we’ve placed strategic emphasis on key integrations–notably embedding security and intelligence everywhere. The acquisition brought together experts to accelerate the opentext.ai strategy and bring forth a roadmap of innovations that is meaningful to our customers.
As a result, Titanium X is our strategic roadmap to be delivered by our CE 25.2 release next year. Our three areas of innovation to meet customers’ next needs are:
Business clouds: Knowledge with security can be a competitive advantage for our customers in modern work and business fabrics. OpenText sets out to elevate everyone, from engineers to IT, with integrated and secure technology to drive meaningful simplification and efficiencies.
Business AI: Data governance, compliance, and authentication are table stakes today. OpenText is applying generative AI to power customers to get more out of their IP. With AI assistants that run across large private data sets, the right people get the right information.
Business technology: Connected data is an imperative and prerequisite as workloads continue to shift to cloud. OpenText is focused on bringing customers enterprise-strength data platforms deployed anywhere in anyway–private cloud, public cloud, or through APIs.
Throughout the OpenText World conference, we are showcasing solutions across all our categories to demonstrate how customers can uniquely benefit from working with OpenText. Some of the common themes include:
Automation + AI: OpenText applications already handle capturing, organizing, processing, and analyzing data, so applying AI for productivity gains is simple. You don’t need to move the data, and the data doesn’t get stagnant so AI can be always-on, always productive.
Governance first: OpenText has a track record of security and trust. OpenText Aviator runs on top of governed, curated, organized data and workspaces – so permissions and compliance stay intact as generative AI is applied.
Data diversity: Many AI business problems requires data from multiple sources, multiple operating systems, multiple clouds, with multiple access restrictions. OpenText Aviator Platforms can ingest all types of data from applications and devices to power AI.
As both OpenText CEO & CTO Mark J. Barrenechea and OpenText CPO Muhi Majzoub commented in their opening keynotes this morning, there is no one answer to achieving business transformation through IT modernization. OpenText sits at the center of connected ecosystems, the internet of clouds, and we play a critical role as our customers adapt cloud, security, and AI. Whether it’s helping business clouds to go faster, business AI to be smarter, or business technology to scale, OpenText is here to assist customers on their AI journey.
5 takeaways from OpenText World Europe 2024
Adopt an AI mindset Embrace the destination of frictionless decision making. Learn autonomic decisions to reimagine your business.
Unlock productivity Ensure automation and AI are not separated. Automate the information and then prompt it with the right questions. Never waste anything.
Prioritize trust Secure and govern data. Be specific for the domains and compliance standards you solve for, so you can trust the outcomes of AI-driven decisions.
Let the machines do the work Strive for error-proof processing by removing human errors and aiding humans overwhelmed by data, as well as those using and creating software.
Elevate human potential Empower people through a new mindset, new levels of productivity, and new trust in autonomous decisions. Simplify to raise creativity, efficiency, and imagination.
Find out more about what’s happening at OpenText World Europe 2024, including live demos of our new Aviator releases, by watching the on-demand keynotes. Read about our solution innovations in today’s CE 24.2 launch. And visit our website.
We, at OpenText, lead groundbreaking digital transformations, providing our customers with essential tools to navigate the ever-evolving business landscape. Information holds unparalleled power, however, with AI, change is imperative, and success will favor those who swiftly embrace, accelerate, and reimagine work.
The next generation of innovation will be driven by artificial intelligence (AI) and firmly rooted in effective information management. This is the focal point of this week’s OpenText World Europe 2024 conference (April 15-18). If you’re not already onsite with us in London, Paris, or Munich, you can still register to join virtually.
As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. This release marks the next step in our Titanium X initiative which was first announced in 2022. Titanium X represents our strategic product roadmap to provide a common platform for consuming all OpenText software and services, delivered by CE 25.2.
With this in mind, CE 24.2 reaffirms AI as a force multiplier for human potential, enhancing our robust OpenText™ Aviator suite of AI-driven solutions. We continue to integrate cutting-edge AI directly into our products, creating solutions that are not only responsive but anticipator as we revolutionize the very essence of work. Most notable in this release, we delve into how information management plays a crucial role in powering and safeguarding data – a pre-requisite for maximizing AI’s potential to solve tomorrow’s most complex problems.
And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology.
As you’ve likely seen in our announcement today, there’s always so much more to our Cloud Editions releases. Let’s explore these world-class innovations further:
Innovations in OpenText Aviator
OpenText™ Aviator Platform: The metamorphic impact of AI and analytics cannot be overstated. While the productivity gains and broad benefits are limitless, the transition from a concept to integrating AI and analytics into every product and service begins with harnessing our most strategic asset – data. With this principle in mind, in CE 24.2, our OpenText Aviator platform revolutionizes the AI and eDiscovery market by refocusing attention on the crucial role of robust information management in extracting business value from data with the following innovations:
OpenText™ Core Analytics Database: Our new enterprise-level data lakehouse seamlessly combines the robustness of OpenText™ Vertica™ market-leading analytical database with the increased flexibility provided by SaaS. This scalable solution not only powers analytics at lower costs but it also has a positive environmental impact with 50% fewer servers needed.
OpenText™ Aviator Search: We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. By smartly expanding upon foundational AI, this innovation adopts the latest in conversational capabilities so teams can access the answers they need in real-time in a far more intuitive and digestible way.
OpenText™ Axcelerate™ with Aviator: We have bolstered our flagship legal platform by embedding generative-AI capabilities to improve the summarization of key documents and concept groups for investigations and document review. As a result, legal practitioners and teams can quickly comprehend crucial content and concepts within large datasets – faster than ever – to gain a strategic advantage with the goal to ultimately work smarter.
OpenText™ DevOps Cloud Aviator: We’re dedicated to supporting software engineers and testers in delivering applications swiftly and with greater ease, eliminating the need for technical jargon. To achieve this goal, we’ve enhanced our OpenText DevOps Cloud Aviator with an “ask me anything” smart assistant powered by AI and LLMs, and embedded with conversational search. With this tool, teams can effortlessly seek information about technical features – systems, tasks, and tests, for example – presented in user-friendly language. This minimizes risks and rework by providing developers with easily understandable and relevant feedback, valuable insights, and more, right from the start.
OpenText™ Content Aviator for Documentum: We’ve expanded the integration of our generative AI-powered intelligent assistant, OpenText Content Aviator, across all our Content Cloud platforms. In this release, we’ve strengthened OpenText™ Documentum to meet the growing demand for speed and automation, enabling users to quickly find the information they need to perform their tasks more efficiently. With an interactive, conversational interface, OpenText Content Aviator streamlines document and folder analysis, summarization, and translation, empowering teams to prioritize high-value tasks. Combining generative-AI with the information management capabilities of OpenText Documentum, ensures users receive the best and most relevant responses based on their tasks, roles, and permissions.
OpenText™ Aviator IoT: In this release, we’re introducing OpenText Aviator IOT, aimed at revolutionizing autonomous supply chain networks and enhancing asset management operations for business networks. This end-to-end IoT platform, integrated into our OpenText Aviator product suite, offers a range of features tailored for forward-thinking enterprises focused on supply chain resilience.
Early features in this release include high-quality message processing and orchestration, intuitive drag-and-drop business intelligence and visualizations, and predictive AI analytics. And this is only the start.
OpenText™ Experience Aviator: We’ve transformed how enterprises engage with customers across the entire customer journey, from initial purchase to advocacy, to maximize lifetime value. To integrate AI into many of our core cloud offerings – such as OpenText™ Exstream™ (to boost personalized communications for individuals) and OpenText™ TeamSite™ (our single interface content management solution) – we’ve introduced OpenText Experience Aviator. This powerful platform offers a wide range of innovative generative-AI capabilities that are now accessible across various authoring environments and channels. With OpenText Experience Aviator, users can effortlessly create personalized content, leveraging generative-AI to rapidly generate relevant material to enhance content creation across different experiences and communication tools.
OpenText™ IT Operations Aviator: In this release, OpenText IT Operations Aviator strengthens our AIOps offering and enhances ITSM functions by equipping both OpenText™ Operations Bridge and OpenText™ Service Management Automation X (SMAX) with intelligent generative-AI capabilities.
OpenText Service Management Automation X (SMAX): SMAXcustomers can now benefit from enhanced user accessibility as service desk agents can leverage a smart, intuitive chatbot for faster issue resolution and information retrieval, regardless of their on-cloud or off-cloud work environment.
OpenText™ Operations Bridge: Our AIOps platform has been enhanced with gen-AI capabilities to facilitate more efficient IT troubleshooting and root cause identification for IT operations. Powered by a private and intelligent LLM-infused assistant, it empowers all operators and administrators to tap into the most relevant answers and solutions while ensuring data privacy.
OpenText™ Thrust Studio: CE 24.2 marks the official launch of an early access version of the OpenText Thrust Studio, a real-time digital assistant designed to provide developers with seamless and instant access to the support they need. By offering quick access to relevant code samples and API documentation within their Visual Studio environment, OpenText Thrust Studio accelerates application development, ensuring developers can work faster and smarter to meet project deadlines.
Needless to say, the way we work is changing, and OpenText is here to help keep you ahead of the curve. Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.
New innovations in Cloud Editions 24.2
Innovations in OpenText™ Cybersecurity Cloud
OpenText™ Cybersecurity Cloud empowers proactive organizations with thorough and timely threat intelligence, facilitating prompt risk mitigation.
In this update, we extend our support to organizations responsible for analyzing digital devices to uncover evidence of cybercrime. These organizations often encounter challenges in swiftly and accurately acquiring and analyzing evidence from diverse digital sources, including computers, cloud platforms, IoT devices, and mobile devices.
To address this, we are thrilled to introduce a pioneering artifacts-first workflow to OpenText™ EnCase, our suite of digital forensic investigation solutions. This innovative tool streamlines the investigation process, saving time and enhancing reliability in achieving accurate investigative conclusions.
By automatically organizing artifacts into easily identifiable categories via a modern workflow and user interface, investigators can quickly gain access to relevant information. Combined with the deep-dive investigative capabilities for which EnCase is well-known, digital forensic investigators for public safety, government agencies and corporate enterprises can depend on a single tool to seamlessly gain insight into their investigation, empowering them to promptly obtain actionable intelligence and expedite case resolutions.
Innovations in OpenText™ Experience Cloud
OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.
In this release, we’ve introduced OpenText™ Core Experience Insights, a cloud-based SaaS application aimed at enhancing customer experiences. Tailored for customer success leaders seeking to optimize positive customer interactions, OpenText Experience Core Journey features a comprehensive, insight-driven interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers’ previous behavior or status. It’s an invaluable tool for leaders aiming to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.
Additionally, innovations to OpenText™ Exstream have streamlined customer printing processes and accelerated the production of complex documents at speeds of up to 10 million pages per hour. Controlled from a single unified interface, this release boasts two major innovations: first, the optimization of high-volume printing capabilities, enabling the production of personalized documents at unprecedented speeds while supporting a wider range of formats; second, the acceleration of modernization to OpenText Exstream Cloud Native, offering critical advanced print features necessary for high-fidelity outputs. These enhancements empower customers to achieve greater efficiencies and cost savings in the production and delivery of personalized communications, as well as facilitating a smooth transition to a modern cloud-native platform over time.
Innovations in OpenText™ IT Operations Cloud
OpenText™ IT Operations Cloud raises the bar for IT service performance despite cloud complexity, cost constraints and staff shortages.
Finally in CE 24.2, we are further supporting individuals encountering challenges in application observability, whether stemming from inadequate support for cloud-native applications or high costs associated with existing providers, can now depend on OpenText™ Application Observability for enhanced assistance.
The newest inclusion in our IT Operations solution suite provides comprehensive insights into application performance by leveraging OpenTelemetry, departing from outdated proprietary methods, and enabling insights across various applications. Users can quickly identify key performance indicators at the code level and employ guided workflows for more effective problem isolation. Representing a notable advancement in the application performance management (APM) industry, this tool provides a modern, user-friendly solution that underscores OpenText’s commitment to the APM and Observability market. Seamlessly integrating with our AIOps and ITSM platforms, it provides a holistic approach to ensuring the reliability of modern applications.
Looking for more?
For more on all the CE 24.2 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.
Headquartered in Cape Town, South Africa, Pick n Pay is a leading retailer that operates more than 1,650 stores in seven countries on the African continent. While we continue to grow our physical footprint, online and mobile shopping are increasingly popular channels for our customers. Alongside our standard home delivery services, we recently launched the ASAP! mobile app for deliveries within 60 minutes of more than 400 participating stores.
The constantly growing demand for new digital tools and new features for existing tools—both from internal business users and from our customers—puts our software testing and development workflows under a lot of pressure. To help us stay on top of the workload, we’re heavy users of OpenText™ solutions, including the latest ValueEdge™ release for automating and managing our software cycle from end to end. We use OpenText MF Connect to sync releases, stories, and bugs between ValueEdge and Jira in real time.
Beta testing DevOps Aviator
After I presented at OpenText World 2023 in Las Vegas, I accepted an invitation from OpenText to take part in the beta testing of its new OpenText™ DevOps Aviator™ solution. Aviator is Large Language Model (LLM) AI DevOps technology that uses Google’s PaLM 2 data lake as its main source of reference data. We use ValueEdge as a SaaS solution, so OpenText simply activated DevOps Aviator in our workspace–that’s all it took to be able to start testing the new AI capabilities.
Right away, we saw that DevOps Aviator could not only do the job, but actually add value.
We chose a few stories from one of our recent software releases and used DevOps Aviator to create test scenarios. To conduct the test, we pulled user stories into ValueEdge and converted them to features. From there, we asked DevOps Aviator to create test cases for us. The DevOps Aviator function is really simple to use and fits perfectly into our existing workflow; essentially there’s a button in ValueEdge that says, “This is my feature, generate the test cases for me.”
Proving the concept with AI for DevOps
We started our testing by having both DevOps Aviator and our manual testers write test cases for Pick n Pay’s online shop and our mobile app. We then compared their output, and very quickly saw that DevOps Aviator was absolutely spot on. On average, 8 out of 10 of the DevOps Aviator suggestions matched the output from our manual testers. In addition, there was always at least one valid test case that the manual testers had overlooked. DevOps Aviator also added 20% coverage on our testing for platform specifics. So, right away, we saw that DevOps Aviator could not only do the job, but actually add value.
By allowing us to automate earlier in the process, DevOps Aviator will save effort, accelerate testing, and enable us to have a lot more coverage.
At that point, fully comfortable that DevOps Aviator was in line with the type of test cases we write, we stopped writing test cases and instead asked DevOps Aviator to show us the test cases we needed to run for each feature. We went through this testing process for about 45 features, which has given us complete confidence in DevOps Aviator’s ability to give us the results we need.
Faster, easier, more comprehensive
In addition to improving consistency and standardization between manual testers, we can see that DevOps Aviator will optimize our staffing resources by freeing testers from the routine writing of test cases and enabling them to focus on the more complex aspects of their jobs, such as exploratory testing and scenario analysis. DevOps Aviator also allows for faster feedback loops, enabling us to provide scenarios upfront to testers in sprint planning.
By allowing us to automate earlier in the process, DevOps Aviator will save effort, accelerate testing, and enable us to have a lot more coverage. When it comes to software test automation, you normally wait for the manual testers to complete at least one round of testing, then put the feature into production, and then automate. But with DevOps Aviator we can change the process, introducing automation even while the team is still busy developing.
We’ll no longer need to spend two or three days writing test cases—that will completely disappear from the equation. Our standard goal has been to have between 75% and 80% of new features automated for QA testing or system integration testing. With DevOps Aviator, we’ll be able to increase that to about 95%, as a result of eliminating those two or three days of waiting for manual test cases to be written.
As a further benefit, we can see that DevOps Aviator will help us onboard junior resources faster. Our model in Pick n Pay is to grow our teams from the junior level, so we have an intern program for new testers. We think that DevOps Aviator will shorten the onboarding process by at least six weeks by providing suggestions for the new staff to evaluate.
We’re now eagerly looking forward to DevOps Aviator graduating out of beta, since we can see that it will save us a lot of time and effort, as well as accelerate our software lifecycle and help us get new talent up to speed. This is something we’re definitely interested in adding to our DevOps toolset!
Hear more about how Pick n Pay plans to take advantage of AI from my participation in the keynote presentation at OpenText World Europe 2024 in London. Take an interactive tour of DevOps Aviator and learn more about AI for DevOps.
AI is bringing us into a new epoch of human society—it is a force multiplier for human potential.
OpenText is about Information Management + Data + AI + Trust.
AI also reflects its creators. We are currently at a critical point with AI. This is our moment to build the future that we want to live in.
AI can carry implicit bias and perpetuate unequitable power structures. We are on a journey to hear from a wide variety of voices and learn new perspectives on how to build AI that is sustainable, ethical, and inclusive.
As part of our celebrations for Black History Month, I recently had an incredible conversation with Karen Palmer, Storyteller from the Future, Award-winning XR Artist, and TED Speaker who explores the implications of AI and technology on societal structures and inequality. Karen won the XR Experience Competition at South by Southwest (SXSW) 2023 with her most recent project, Consensus Gentium, designed to drive discussion about data privacy, unconscious biases, and the power of technology.
I am thankful to Karen for sharing her powerful and insightful ideas with OpenText, and exploring with us the idea of decolonizing AI. You can read highlights from our conversation below.
***
Mark: As humans, why do you think we need AI?
Karen: The most important aspect or characteristic of AI is efficiency and speed. So, not about accuracy off the bat. It’s going to make things more efficient for you and it’s going to make it quicker for you. That’s a service they’re providing for you.
It’s all being driven around commerce, capitalism, and then the other side of it is surveillance. Like when Charles was crowned king, that was when they kicked in the most complicated and far-reaching AI system, facial recognition system, that’s ever been in England.
You and I may think, “hey, do I need AI?” But we haven’t got a choice in what’s happening today, because it’s being suggested to us.
My view on smart cities is that I really call them “surveillance cities,” because everything is sold to us as “it’s going to be more efficient, speedy, and make our life more safe.” But what it does is that it brings in more measures of security.
So, for example, Robert Williams in Detroit was the first person arrested by the facial recognition system that got it wrong. That was a system called Project Greenlight, and it was presented to the city of Detroit and recommended because there was so much crime. That if they put this surveillance grid in there, it would be better for fighting crime, to keep them safer. And what happened is that it’s now surveilling people and arresting people of color and they can’t dismantle that system. It’s here now.
So we have to be very aware of what is being sold to us and how we would like to use it. And by “us,” I mean all people. It might impact people of color or black people or women or minorities first, but it’s going to impact all of us eventually.
Mark: Thank you for sharing that. We’re here to challenge ourselves today. You used this expression, “chains of colonial algorithms,” and you also used a term, “decolonizing AI.” I’d love to hear your voice on what does that mean to you and what should we take away from that?
Karen: I’ve been looking at bias in AI since 2016-2017. But the deeper I go into it, the more I feel that maybe that term is a little bit of an understatement. That we really need to look at decolonizing AI and dismantling the colonial biases which are deeply embedded within these artificial intelligence systems— which are built on historical injustices and dominance and prejudices—and really enable different types of code to be brought to the forefront, such as Indigenous AI.
Let’s create AI systems from an Indigenous perspective, from a different cultural lens, from an African lens, or Hawaiian lens, or a Māori lens. Not coming at it like, “okay, you’ve got to be diverse for the quota of diversity.” This will make systems better for everybody.
What about building solutions from us, the people? What would that look like? How would we actually go around decolonizing society? How would we go around decolonizing AI, and what would that look like? And that’s my work that I’m embarking on.
Mark: So, to bring in wider data sets that express a full picture of society, is that another way to say it?
Karen: Yes! Holistic. Total. Authentic. Representative. Something which is reflective and authentic of the world in which we live.
Mark: OpenAI is in the news almost every day, and they announced recently their video generator called Sora. Some of the early imagery is phenomenal. Google recently announced that it is pausing image generation. Inaccurate historical context was coming out of Google.
I’d welcome your thoughts.
Karen: Let me just backtrack a little, with the writers’ strike in America. That happened because Hollywood and the studios were exploiting people’s rights. Their data, their digital data, their digital identity.
Everybody is nervous about AI taking their jobs, wherever you are, whether you’re a driver, whether you’re an artist like myself. AI is reflective of society.
So with the writers’ strike, the studios tend to be quite exploitative of talent. What they were trying to implement through the contracts was also exploitative. So it’s very important for our society to reflect the best part of ourselves, because the Algorithm will automate whatever we train it.
Technology reinforces inequality. And when it does that, it’s not a glitch. It’s a signal that we need to redesign our systems to create a more equitable world. And so, as we’re moving forward in this ever-changing world to whatever role is being lost and whatever jobs are being discovered, it’s really important that it’s a world which is accessible for all of us.
And in terms of Gemini AI, that was the other extreme of bias in AI, where it was too diverse. There were Nazis, where they generated images that were Asian women or Black men. So it wasn’t historically accurate. So that’s why they paused it.
There’s got to be this middle ground—we’ve gone too far one way in terms of bias and too far one way regarding data sets in terms of diversity—to find something which is more representative.
And that again, is probably where the Indigenous AI and that decolonizing will create a bit more of an authentic representation.
Mark: Yeah, I don’t know how one really regulates it or oversees it. Other than the market going, “good tool / bad tool.” Where is that authentic voice to say, “this whole market’s moving in the right direction?”
Karen: That position of good or bad, that just comes down to perspective. That’s why we’re going to move into the age of perception and greater understanding. Because we’re in a time now of real division, and we’ve got to understand that what you may deem good, someone else might deem bad.
And that’s why, by democratizing more AI, more people can develop their own, more independent systems. So that people can have and code whatever they need to. They’re not dependent on a body doing it. Like, say, Joe Biden, two weeks ago. They’ve announced this organization now that’s going to regulate AI. But we don’t really know whose interest they’re actually going to represent, because there’s this history of governments and big business working together.
So that’s why what’s good for someone may not be good for you. It’s about us having a seat at the table of what’s happening.
Mark: Look 5-10 years out in AI. Love to hear your view of how the next few years play out in the world of AI.
Karen Discusses Her View of What’s Next from the Perspective of a Time Traveler from the Future
***
Karen invites us to envision a future where we have already created the world we would like to live in, using technology. What does it look like? Now, work backwards. What steps do we need to take today to get there?
I was inspired by her words: “The future is not something that happens to us. It’s something which we build together.”
I believe AI will be a force multiplier for human potential. To realize this, AI must be combined with our capacity for compassion, justice, and ethical behavior—our humanity, in a nutshell. AI will herald a new era of prosperity if—and only if—we prioritize the humanist impact of technology. Let’s apply AI for the betterment of our world and use it to help us solve our greatest, most pressing challenges. Let’s use it to become more human, not less.
And never forget: the future needs you today.
Thank you, Karen Palmer.
The comments of Karen Palmer are her own and do not necessarily represent the views of Open Text Corporation or its employees.
At OpenText, we are fully committed to helping organizations gain the AI advantage to reimagine work, as evidenced by our OpenText™ Aviator announcement last fall. But we won’t stop there – our AI strategy is ambitious and far-reaching because we believe we’ve only scratched the surface of how this innovative technology can elevate us to be more.
One of our goals is to deliver solutions based on Artificial General Intelligence (AGI), a form of AI that moves from automating calculations–as it does today–to actually making choices in a way not unlike how humans solve problems. Still in the research stage, AGI has the ability to understand, learn, and apply knowledge across a wide range of tasks, and it can independently solve problems and adapt to new situations without the need for specific programming for each task.
Unlike so-called “narrow AI,” which is designed to perform a specific function such as voice recognition or image processing, AGI has the capacity to transfer learning from one domain to another, demonstrating a form of intelligence that is versatile and broadly applicable.
“Computers and software have been doing calculations our entire lives; computers are now doing decision support. Predictive and generative AI automate decisions, but are still very rules based,” said Mark J. Barrenechea, CEO and CTO of OpenText, last fall. “AGI will actually make the choice for you.”
As with generative AI and many of the technologies that came before it, AGI holds the promise to do great things but also harmful things. It’s clear that issues such as the potential for bias that exists today with generative AI will also exist with AGI and will need to be addressed, as will regulation of the technology.
Still, hopes are high that AGI will have a positive impact on people, organizations, and the world around us.
“… it is important to recognize that AGI will also offer enormous promise to amplify human innovation and creativity. In medicine, for example, new drugs that would have eluded human scientists working alone could be more easily identified by scientists working with AGI systems,” reads a blog post from The Brookings Institution.
And there’s more AI innovation to come on the path to AGI. Traditionally, OpenText solutions have been about information governance–infusing your organization’s information with automation and management in a way that’s trusted and secure. With last fall’s release of OpenText Aviator, we’re now focused on adding data governance so you can enable AI, search, and IoT to boost productivity and efficiency while maintaining that security and trust. The next step later this year will be decision governance, which will add managing algorithms, learning-data capture and organization, and deploying micro governance in ways that remain secure and trusted.
Our solutions are continuously being updated with new capabilities, so stay tuned over the coming months to see how our AI enhancements can help you overcome your latest business challenges. And learn more about how you can take flight with OpenText Aviator today.
We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. The next generation of innovation will be driven by artificial intelligence (AI) and built on information management.
We’ve already taken flight with groundbreaking AI capabilities unveiled in Cloud Editions (CE) 23.4, marking the inception of OpenText™ Aviator under opentext.ai – our innovation mission to shape the future using generative-AI. AI’s transformative potential in information management fuels our ambition for a future centered on maximizing the synergy between AI and information management to reimagine work. With modern information management, advanced technologies bring together human intelligence with AI, and it is this collaborative intelligence that will enable companies to create a better future.
And we’ve continued this work with the Cloud Editions 24.1 release. As you’ve likely seen in our announcement today, we’ve continued to enhance our OpenText Aviator capabilities. Our dedication to innovation across OpenText’s business cloud solutions remains unwavering as we continue to help customers reimagine the future of work by applying AI to daily workflows.
But, as we all know, there’s always so much more to our Cloud Editions releases, let’s explore these cutting-edge innovations further:
Innovations in OpenText™ Aviator
OpenText™ Content Aviator: We’ve integrated our generative AI-powered intelligent assistant, OpenText Content Aviator, with OpenText™ Extended ECM to address demand for more speed and automation and help users find the relevant information needed to do their jobs – faster. Through an interactive, chat-based conversational interface, OpenText Content Aviator simplifies document and business workspace analysis, summarization and translation, empowering teams to focus on higher-value tasks. Leveraging generative AI against the information management foundation of OpenText Extended ECM ensures users get the best answers based on the most relevant content to their tasks, roles, and permissions to reduce information overload and keep users focused and more productive.
OpenText™ IT Operations Aviator: In CE 24.1, OpenText™ Service Management Automation X (SMAX) continues to bring generative AI capabilities to all customers, regardless of deployment models. Now, both on-cloud and off-cloud SMAX customers can leverage OpenText IT Operations Aviator to enhance user experience, reduce support costs, and maintain data privacy and ethical response controls. This enables businesses to elevate their IT service management (ITSM) with a generative-AI chatbot, utilizing a private large language model while safeguarding data privacy.
OpenText™ Thrust Studio: During OpenText World 2023 in Las Vegas, we reinforced our commitment to our developer community by releasing a series of innovative solutions to enable the development of information management applications via the access of APIs and applications extenders. In this release, we reinforce our promise by bringing to market OpenText™ Aviator Thrust Studio, a solution that includes two components:
OpenText Aviator Thrust Studio: An early access release of a VS Code to help developers with the creation of artifacts (models) that help deploy and run applications seamlessly, including objects, set permissions, workflows and decision models. These extension packs consist of low-code modelers that automate the deployment actions in a CI/CD pipeline. This makes the deployment of these artifacts into the OCP quick, simple and efficient without the need to send a direct REST.
OpenText Aviator Thrust for Partners Program: Our partner program provides access to a more robust portfolio of APIs that can be used to create applications and address real-life solutions to industry needs. OpenText provides both access to these multi service APIs and world-class support required to succeed along the way. If you wish to discover more about this free-to-join program, you can do so by watching the following announcement here.
You can now access early testing by joining our early access programs by signing up here.
Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.
Additional innovations in Cloud Editions 24.1
Innovations in OpenText™ Analytics and AI Cloud
OpenText™ AI Cloud enables data-driven organizations to achieve clear insights, make intelligent decisions, and deliver real-time solutions on the largest volumes of data – both structured and unstructured.
In this release, OpenText™ Magellan™ BI and Reporting – Public Cloud has integrated our OpenText™ Vertica analytical database to deliver superior analytical performance at unlimited scale for enhanced cloud-based enterprise business intelligence. This elastic, multi-tenant, SaaS offering empowers data-driven organizations to define, centrally deploy, and seamlessly embed metrics, interactive reports, dashboards, and self-service BI capabilities into any application. The integration with OpenText Vertica, known for its high performance at extreme scale, enables organizations to swiftly unlock insights from exceptionally large data volumes in seconds.
Innovations in OpenText™ Business Network Cloud
As our global connections grow, the OpenText™ Business Network Cloud offers more intelligent links between individuals, systems, and objects, catering to the ever-changing demands of today’s dynamic business landscape.
In this CE 24.1, we’ve optimized the supply chain to accelerate time-to-revenue and introduced a pre-built and configurable Microsoft Dynamics 365 electronic data interchange (EDI) integration adapter, offering a cost-effective and rapid deployment solution. This enhancement to the OpenText Business Network Cloud fosters enhanced connectivity across multiple touchpoints, expediting transaction flows between internal systems and external trading partners. By facilitating actions such as instant receipt of purchase orders, automated inventory checks, and swift order fulfilment, this innovative integration empowers enterprises to revolutionize their broader B2B EDI requirements.
Innovations in OpenText™ Cybersecurity Cloud
OpenText™ Cybersecurity Cloud equips forward-thinking businesses with robust, up-to-the-minute threat intelligence, enabling effective real-time risk mitigation. In this release, we address challenges arising from the continuous surge in data, posing difficulties for organizations to manage the risk of data breaches and comply with regulatory requirements.
To combat these data privacy and governance concerns, we’ve elevated OpenText™ Voltage™ Fusion, a cloud-first data security platform and integrated it with our Content Cloud solution, OpenText Extended ECM.
OpenText Voltage Fusion seamlessly links data discovery, classification, and insights with data security, usage monitoring, and lifecycle management, effectively managing sensitive data challenges. This helps cybersecurity leaders understand where sensitive data resides and how best to protect it. By marrying these capabilities with OpenText Extended ECM, customers can better identify sensitive information inside and outside the content management boundaries improving visibility around data sprawl, compliance, and privacy postures.
Additionally, our comprehensive identity lifecycle management solution, OpenText NetIQ Identity Manager, is now available in a hybrid mode as a single tenant SaaS service in the OpenText private cloud and existing off-cloud deployments. This offers businesses relief from resource constraints involved in maintaining, patching, and updating their identity management environment.
Innovations in OpenText™ DevOps Cloud
Through OpenText™ DevOps Cloud, we continue to elevate the management of application delivery, empowering organizations to efficiently create and deploy software in the cloud at their preferred pace.
OpenText™ ALM/Quality Center, a leading test management and ALM tool, now features a modern web-based user interface that enables developers, testers, and administrators to seamlessly perform their tasks on any browser and device of choice. This enhancement reduces client deployment costs and enhances productivity for quality assurance teams. Developers and testers can now work faster and more effectively in an intuitive environment, with features such as filtering, grouping, and favorites to help aid focus. Site administrators benefit from a redesigned and dynamic user interface that enhances client management, API key management, and license assignment for SaaS instances.
Innovations in OpenText™ Experience Cloud
OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships by nurturing smarter customer experiences and communications.
In this release, we continue to transform contact centers with cutting-edge solutions, extending capabilities from OpenText™ Qfiniti Explore to contact center as a service (CCaaS) solution providers like Sinch.
With the aim of addressing persistent challenges tied to poor agent productivity and efficiency caused by heavy workloads, diverse customer inquiries, and complex issues, businesses can now integrate a Sinch connector to augment their CCaaS. This amalgamation unlocks valuable customer insights for a comprehensive 360-degree view, streamlining operations and enriching customer interactions aligned with strategic goals to elevate the overall customer experience. Furthermore, this tool incorporates an intelligently autoscore analytics feature designed to automatically assess agent performance and customer satisfaction. This yields valuable, tangible evidence to trigger specific actions aimed at enhancing agent experience management and the overall customer experience.
Looking for more?
For more on all the CE 24.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.
Innovation sits at the heart of OpenText as we continue to power and protect information to help businesses gain the information advantage.
With this in mind, OpenText is honored to receive recognition for our solutions from many of the leading industry analyst firms that have evaluated our offerings. These reports play a pivotal role in unveiling world-class solutions that add substantial value to organizations, addressing the most complex of digital challenges.
Each business unit within OpenText holds solid positions among top vendors in key enterprise software categories. The recent introduction of our opentext.ai strategy and Aviator offerings – featuring OpenText™ IT Operations Aviator, OpenText™ DevOps Aviator, OpenText™ Experience Aviator, OpenText™ Content Aviator, OpenText™ Business Network Aviator, and OpenText™ Cybersecurity Aviator – position us as forward-thinking, trusted experts poised to empower businesses to reimagine work.
And we’re just getting started.
Below is an example of the rankings that OpenText has recently received, encompassing Application Delivery Management, Business Network, Content Services, Digital Experience, AI and Analytics, Cybersecurity, and IT Operations Management solutions.
Application Delivery Management
IDC MarketScape: Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023–2024 Vendor Assessment
OpenText was named a Leader in the IDC MarketScape for Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023-2024 Vendor Assessment (doc # US49436523, December 2023). The report notes that “OpenText PPM’s delineators include a flexible workflow engine for process modeling and governance, hybrid resource management (for traditional and agile teams), portfolio stream planning and “what-if” analysis, and financial management (e.g., multicurrency, agile costing and integrations).”
The report goes on to note that “Overall, OpenText has a solid, enterprise PPM offering that has the opportunity for increased adoption moving into 2024. AI (including generative AI) and ML merging data analytics support across the combined portfolio with ValueEdge is a core market area of customer need and interest for OpenText to evolve and leverage moving into 2024 and beyond…”
IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023–2024 Vendor Assessment
OpenText was named a Leader in the IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023–2024 Vendor Assessment (doc # US49436723, December 2023). the report notes that “OpenText has evolved its capabilities significantly for VSM and agile PPM with its 2H23 ValueEdge releases and is well positioned moving into 2024.”
The report also says “OpenText’s strengths are inthe depth of functionality of SPM, PPM with existing high-end deployments, emerging and improving agile and VSM support, and its position as part of the broader OpenText product line.”
For the third time since the inception of the report in 2018, OpenText was named a Leader in the IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2023 Vendor Assessment (doc # US49948423, December 2023). The report notes strengths for our “strong integration capabilities across different types of technical requirements around connectivity and data formats” as well as “a high degree of flexibility in solution design and configurable functionality while leveraging reusable components.” The report also says that “The OpenText portfolio also includes powerful AI and ML capabilities that are being integrated to Trading Grid to provide actionable insights to help optimize supply chain processes and improve business performance.”
OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Document Processing Software 2023-2024 Vendor Assessment (doc # US49988723, November 2023) Strengths noted include aligning the right tool for the job, continuous model learning approach and product and capability support.
The report said organizations should consider OpenText because its “portfolio seeks to enable frictionless automation experiences for customers across information capture, AI and machine learning-based document understanding, and greater process automation. Further, OpenText’s demonstrated success deploying IDP across a wide range of customer use cases, organization sizes, industry verticals, and geographic footprints makes it a vendor of consideration for any organization looking to experiment, learn, or expand its use of IDP more broadly.”
Omdia Universe: Digital Experience Management 2023-2024
The OpenText Experience Cloud was named a Leader in the 2023 Omdia Universe for Digital Experience Management (DXM), highlighting core capabilities, analytics, and AI. The report notes that “OpenText should appear on your shortlist if you want a DX that offers a lot of additional capabilities, such as collaboration, DAM, and customer communications management through seamless integration.”
In the latest Aspire Leaderboard update, OpenText is positioned as a leader in the Communications Experience Platforms (CXP) market segment for the second year in a row, as well as the AnyPrem CCM Leaderboard market segment for the sixth consecutive year for OpenText Experience Cloud and OpenText Exstream.
The report notes, “We believe OpenText is prepared to continue shaping the CCM-CXM market in the years ahead,” and “Its newly launched AI framework allows customers to easily select the right AI/ML engine for a given task, including template migration, content intelligence (identifying the best way to convey a message while maintaining brand standards), or even prompt-based content generation.”
NetIQ by OpenText was named a leader in KuppingerCole’s latest Leadership Compass for Access Management. The report goes on to note, “NetIQ Access Management is one of the leading products in the Access Management market segment. They remain in the leadership categories for the product, market, and innovation segments, as well as in the overall leadership category.”
The Forrester Wave™: Cognitive Search Platforms, Q4 2023
OpenText IDOL was named a strong performer in the Q4 2023 Forrester Wave for Cognitive Search Platforms, published in December. “IDOL is one of the most robust and complex platforms for handling myriad content types and managing knowledge.”
IT Operations Management
The Forrester Wave™: Enterprise Service Management, Q4 2023
OpenText SMAX was named a strong performer in the Q4 2023 Forrester ESM Wave, published in November. The report notes that “The vision for [SMAX] emphasizes sustainability and enhancing the overall employee experience.”
When rumors about an upcoming software release start spreading, everyone always wants to know two things:
What are we getting?
When are we getting it?
Answering the first question is usually pretty easy, but the second one is far more complicated. No one has a crystal ball to see into the future, and even the most experienced development teams cannot accurately estimate how long it will take to deliver every feature in the release backlog. When you get right down to it, estimating is more of an art than a science. Until now.
Predicting the unpredictable
AI is consistently evolving. Every leap forward bridges the gap between machine learning and human-like intelligence to solve problems and make predictions.
Today, AI has the faculties to forecast trends, behaviors, patterns, and predictions from data sources using statistical algorithms and machine learning. In simple terms, AI uses historical data and machine learning to predict things.
Now you just need an AI-powered solution to help you estimate the delivery time for your features. Well, guess what? (Cue the dramatic music.)
Welcome OpenText DevOps Aviator
OpenText DevOps Aviator is the ultimate solution for optimizing software delivery in the digital age. Its cutting-edge generative AI capabilities and next-generation LLM empowers developers, supercharges application delivery, and unlocks deep insights into your digital value stream.
With DevOps Aviator, you can track feature delivery times. It does more than just that, though. DevOps Aviator also anticipates the delivery time for features by estimating your completion date.
Get the estimated end date for a feature
Additionally, its powerful Al model grows more accurate as it constantly learns from historical data.
Re-imagine the future with AI
Backed by next-generation LLM, DevOps Aviator gives organizations the ability to harness the power of generative Al without losing control of their sensitive and proprietary data.
Sign up today and start:
Ensuring you deliver software applications on-time.
Helping development teams make commitments they can deliver on.
Level-setting expectations for your customers.
Improving the accuracy of your release deadlines over time.
Success in DevOps requires a delicate balance of velocity, agility, and quality. Any missteps could lead to issues ranging from escaped defects, rework, excess waste, and to a large extent, gaps in test coverage.
Who’s to blame, though? After all, creating tests using traditional methods is limited by the human mind’s capacity and understanding of test requirements, which causes unintended gaps in coverage and defect leaks. Take an innovative approach with generative AI and remove the guesswork.
A new era of possibilities
Generative AI models can generate realistic images, write text, create synthetic data, compose music, and more. All the hype surrounding it today is driven by its simplicity and breadth of possibilities. With the latest advances in large language models (LLMs), generative AI has the capacity to revolutionize industries by producing high-quality content with minimal human effort.
OpenText is pioneering this new era of possibilities where generative AI complements human creativity to become tomorrow’s solutions with OpenText DevOps Aviator.
Introducing OpenText DevOps Aviator
OpenText DevOps Aviator is the ultimate solution for optimizing software delivery in the digital age. Its cutting-edge generative AI capabilities and next-generation LLM empowers developers, supercharges application delivery, and unlocks deep insights into your digital value stream.
DevOps Aviator uses the power of generative Al to tailor specific content that alleviates guesswork. It does this by generating a list of suggested test ideas to choose from.
Select or deselect suggested test ideas from the list.
Developers and testers can add tests instantly to their test plan with a single click, saving countless hours and ensuring comprehensive test coverage.
Accept the suggested test ideas you selected.
Next-level DevOps with next-generation AI
As generative AI continues to make waves, its promise to revolutionize development and testing will usher in a new era where tests become increasingly autonomous, self-sufficient, and optimized for speed-to-value.
Re-imagine the future with DevOps Aviator and start
Improving test coverage in less time and with less effort.
Minimizing manual repetitive tasks and greatly reducing rework.
Empowering developers and testers with value generating work.
AI is not just a technology, it is a new ontology—for creativity, data, trust. No business or individual will be spared this new way of being.
At OpenText World 2023, we discussed our massively expanded mission around AI and information management. We showcased the incredible innovations available to our customers right now, the exciting capabilities coming soon, and how we are helping organizations pilot the AI journey ahead.
AI + Information Management
What makes great AI? Great information management!
Great AI needs great information management
The OpenText Cloud delivers information management + AI for powerful disruption. Our cloud is a data cloud and ingests vast amounts of information types—documents, video, voice, images, collaboration, records, archives, assets, cases, contracts and more. For organizations plotting their AI journey, OpenText helps you bring your data into one place, and layers in AI capabilities—such as decision support, risk management, automation and security.
We have been working in this AI arena for over a decade, with our foundational AI solutions in OpenText Magellan, IDOL, Vertica and more.
A decade+ of AI innovation
We aim to build on this expertise in profound ways. Let me be clear—generative AI is not our destination. It’s a waypoint. We believe thedestination is artificial general intelligence (AGI). We intend to deliver key components leading to AGI—metadata vectorization, IoT, robotics, natural language processing, learning models, data trust and security.
This is a multi-year path. Computers and software have done calculations for us our entire lives and are now providing support for decision-making. But AGI will move beyond support, and actually make decisions for us, safely and ethically. This is a profound shift. We will experience a hundred years of progress in the next 10 years.
Introducing OpenText Aviator
The next leg in that journey starts now. Because great AI requires great information management, we are introducing OpenText Aviator, a full stack suite of AI capabilities, built into our business clouds.
Introducing OpenText Aviator
Here are just a few key components of Aviator that we were excited to reveal at OpenText World:
Aviator Platform delivers information digitalization, with deep support for multiple large language models, offering information visualization and automating decision support.
Aviator Thrust is a comprehensive portfolio of services, spanning data governance, information protection and security, risk management and compliance. It provides a composite API, ingesting and building information flows so organizations can unlock the power of AI on large data sets.
Aviator Search lets organizations, through natural language query, interact with cognitive engines and talk directly to their data, transforming action from days to minutes.
Aviator IoT enables organizations to manage assets with automated tagging, tracking and environment monitoring, for simple and instant access to information.
Aviator Information Orchestration builds AI into automation, managing information flows across applications, our business clouds, large language models, your operational and experience data, and the OpenText AI Platform. Just as we’ve elevated information orchestration, we aim to optimize AI orchestration.
Aviator Business Clouds deploy AI to reimagine work across every function, through IT Operations Aviator, DevOps Aviator, Experience Aviator, Content Aviator, Business Network Aviator and Cybersecurity Aviator.
To help our customers quickly achieve new AI capabilities, we are introducing OpenText Aviator Flight School. Give us up to one million documents, and we’ll upload them into our private cloud. We’ll apply Content Cloud with Content Aviator and Search Aviator, enable metadata, embeddings and vectors, and give you back a full language model, ready for your prompt tuning. We’ll get you up and running in two weeks from start to finish!*
AI = Ethical AI
There is no difference between AI and ethical AI, there is only AI. In addition, history shows us that every technology has a dual use—we need to think about how we design tech as well as how we use it. One of our luminary speakers at OpenText World was Dr. Joy Buolamwini, AI Expert, Artist, and Founder of the Algorithmic Justice League, and Author of Unmasking AI. Dr. Buolamwini urged businesses to proactively combat technological bias: “I truly do think that companies that invest in building fair-trade data and ethical AI pipelines are going to be the ones that win in the long term.”
I was also pleased to sit down with The Right Honourable Stephen J. Harper, 22nd Prime Minister of Canada. Mr. Harper sees a strong need for industry and government to work together to establish ethical frameworks for technology, and he underlined the importance of addressing online misinformation and democratizing knowledge.
My interview with Stephen Harper at OpenText World
At OpenText, we believe very deeply in ethical practices and outcomes as we write software—from the first click, the first prompt, the first line of code, values-based design must be at the center of the process. That has translated for us into our AI Bill of Obligations:
Transparency builds trust
There is no difference between AI and ethical AI
Your data is not our product
Respect intellectual property, images and likenesses
Security is essential
Dedicated to accurate, verifiable AI results
Promote the Common Good
OpenText is also proud to be the first signatory of Canada’s Voluntary Code of Conduct on the Responsible Development and Management of Advanced Generative AI Systems. This is our pledge to uphold equity, accountability, safety and other vital guiding principles.
Earn Your Wings
OpenText is dedicated to being your trusted partner on the AI journey. I’m reminded of this quote from CS Lewis, in Beyond Personality, written many decades ago:
“It’s not like teaching a horse to jump better and better but like turning a horse into a winged creature.”
This is what the AI Revolution can do for us. I’m excited to see how Aviator can help our customers transform their processes, their data and their strategies into winged creatures—so their businesses can truly soar.
To learn more about OpenText Aviator and our approach to Information Management + AI, check out opentext.ai.
*Subject to customer signing OpenText standard commercial terms and conditions.
In the fast-paced world of technology, partnerships and acquisitions often hold the key to innovation and growth. The OpenText acquisition of Micro Focus has sent ripples of excitement through the tech community, with promises of enhanced capabilities in functional testing for critical business applications. This strategic move marks a new chapter in the evolution of both companies and sets the stage for a powerhouse collaboration that is poised to redefine the landscape of software testing.
Elevated functional testing for critical business apps
One of the most exciting outcomes of this acquisition is the substantial enhancement in functional testing for critical business applications. The comprehensive OpenText suite of solutions, bolstered by Micro Focus testing capabilities, empowers businesses to conduct more rigorous and precise testing of their applications. This, in turn, leads to faster development cycles, reduced downtime, and an overall boost in customer satisfaction.
Embracing a new era of software testing
As we stand on the brink of a new era in software testing, the OpenText-Micro Focus acquisition shines as a beacon of innovation and progress. The merger of their expertise promises to reshape the way we approach functional testing for critical business applications. With the OpenText legacy of excellence and industry-renowned testing tools from Micro Focus, this partnership has the potential to redefine industry standards and deliver unparalleled value to businesses worldwide.
The OpenText-Micro Focus acquisition is a game-changing move that is set to revolutionize functional testing in the realm of critical business applications. The combined strength of these two technological powerhouses will pave the way for more efficient, accurate, and reliable testing processes. To learn more about this exciting journey and its implications, join us at OpenText World in October. The future of software testing is here, and it’s brighter than ever.
Glimpse into the future: OpenText World in October
For those eager to learn more about how this dynamic partnership will unfold, mark your calendars for OpenText World in October. This eagerly anticipated event will provide a platform to dive deep into the collaborative potential of OpenText and Micro Focus. Industry leaders, experts, and technology enthusiasts will convene to discuss and explore the far-reaching implications of this acquisition on software testing, quality assurance, and the broader technology landscape.
It is no longer good enough to look around corners. We need to look around corners of corners. We need to see the potential before us, and be prepared—to take on new directions, new challenges and new unknowns. We set the stage for the next decade and beyond, with what we build today.
Quantum is one key driving force.
The new tech global era will enable climate innovation, electrification, digital currency, voice/facial recognition and extended reality. Scalable quantum, in fact, could become a reality within our professional lifetimes. I believe it will.
One person who is deep in the tech frontier is Scott Aaronson, Founding Director of the Quantum Information Center at the University of Texas, Austin, and AI Safety Researcher at OpenAI. In a recent episode of our OpenTalk speaker series, Scott shared some startling insights about the future of quantum and AI. Here’s a glimpse at our conversation.
Scott is an amazing thinker and leading expert, and it was deeply insightful spending time together.
***
Mark: Would you say there are quantum machines out there today that are working?
Scott: Yes, there absolutely are. It’s just that they’re very small ones. In the 1990s there were skeptics who said, “This is just ridiculous. You will never actually build this, because in real life all quantum systems are subject to power and noise.” Superposition states are very unstable. Any kind of interaction with the environment can collapse superposition.
A huge discovery in the mid- to late-90s that really convinced people that this can actually be done was something called quantum error correction: you don’t have to get the rate of leakage of your qubits into the environment all the way down to zero. You merely have to make it very, very, very small.
The goal has been to build qubits that you can act on accurately enough that then these error-correcting codes can get you the rest of the way. Then you want to be able to scale up to as many qubits as you like, maintaining their quantum state for as long as you need them to.
We are not there yet. All of the quantum computations that we can do, you could say are more or less impressive circus acts. Everything is going to fall apart after some number of steps, but you can try to make that number as large as you can. The state of the art today is systems with a few dozen qubits.
Mark: Humans are fallible, and we’re taught that computers are deterministic, at least in Von Neumann architecture. Do computers have to be deterministic? Can they be fallible?
Scott: Computers can certainly be fallible. Anyone who has tried ChatGPT over the last months has seen this! We now have these incredible AIs. You can ask them to prove that there are only a finite number of prime numbers, and they will happily oblige you with a proof that looks superficially plausible, but of course has some freshmen-level error in it, because the statement it’s trying to prove is false.
So, you can say, in a certain tautological sense, a computer always does what the laws of physics say that it would do. In that sense, it never makes an error. But in the humanly-relevant sense, of course they can be fallible, and we have daily experience with that.
And a quantum computer is no different. The one real difference with a quantum computer is they are inherently probabilistic. The whole point of the quantum computer is to create this superposition, this vector of amplitudes, and then make a measurement that converts those amplitudes into probabilities. So, given that everything is probabilistic, what do we even mean by a quantum computer succeeding?
This was one of the early questions that people like Umesh Vazirani had to think about when they invented the mathematical foundations of quantum computing about 30 years ago. And what they said was simply, “We will define a quantum algorithm for a problem to be a good one if we can make the probability of an error to be as small as we would like.”
Mark: You mentioned this earlier, and I still don’t understand what it means: a negative 30% chance of rain. Is that just a stronger zero, or does it mean something different?
Scott: A negative 30% chance doesn’t mean anything. It is every bit as nonsensical as it sounds! The whole framework of probability theory only really works with numbers from 0 to 1. But that is why it is so surprising that in quantum mechanics we have to use these other numbers called amplitudes, which can be negative or even complex. Now the key point is the amplitudes are not probabilities. They’re sort of pre-probability, the fundamental numbers that nature keeps track of. And then they get converted into probabilities when we actually make a measurement at the end.
Will ChatGPT pass the Turing Test?
Mark: It feels like during the pandemic of the last two to three years, a decade of progress has been made. Over the next 10 years, do you think we’ll make a hundred years of progress, and in your world view, where do you see that progress happening over the next five, ten years?
Scott: Well, progress is tricky because sometimes it goes ridiculously fast or faster than people expected in certain areas, while also going slower than they expected in other areas. If you had asked someone in 1970, they might imagine that by now everyone would have flying cars, that we would have space elevators, that we would have all kinds of things that we don’t have.
Mark: Quantum teleportation!
Scott: Right! But then they might be pretty amazed that we all carry these devices in our pockets that have instant access to the whole world’s information. And that might go even beyond what they fantasized about in their science fiction.
So, it’s really hard to predict in what areas the progress will be. But I think the next decade is going to be an utterly insane time for AI. I hope that it will be for quantum computing also. I hope that we’ll build a quantum computer before we just build an AI that can build the quantum computer and everything else for us.
Mark: Well, let’s be ready for Q2K when we get there!
***
I am an optimist about the transformative power of information and digitalization. Whether you’re a quantum skeptic or a quantum enthusiast, quantum is going to have a massive impact on Business 2030. This is especially true, as Scott argues, if quantum computers do not work as predicted.
It is time to prepare for Quantum.
Keep watching this space for more insights from “OpenTalk with Mark J. Barrenechea,” my conversations with some of the world’s greatest thinkers and leaders.
A new year brings new opportunities for our customers to drive efficiency, sustainability, profitability and growth with cloud-based digital transformation. With OpenText™ Cloud Editions (CE) 23.1, announced today, we introduce innovations to propel organizations into 2023 and beyond by enabling more intelligent, connected, and responsible operations.
These innovations, part of the Project Titanium roadmap, represent an evolution of capabilities across the information management domains in which we play: content services, business network, digital experience, security, and developer APIs. And with our acquisition of Micro Focus, the integration of their capabilities will become part of our Project Titanium journey to deliver unified, integrated information management in public, private, and API clouds.
Let’s dive into what’s new.
Innovations in OpenText Content Cloud
Creating a modern, digital workplace requires connecting people to content when and where they need it. OpenText™ Content Cloud helps our customers work smarter and faster with digital, secure, and connected experiences. CE 23.1 brings important enhancements to further productivity gains, drive compliance, and master modern work.
Committed to providing government agencies with the highest levels of security and data protection, OpenText™ Extended ECMon Amazon Web Services (AWS), have achieved FedRAMP ‘In Process’ designation. CE 23.1 removes security barriers to cloud adoption for the US Public Sector, allowing agencies to confidently move to a cloud-based environment to modernize citizen-facing services.
With CE 23.1, Life Sciences customers also benefit from enhanced cloud security and compliance. OpenText Content Cloud™ for Life Sciences has added AWS support to its productivity and governance capabilities allowing customers to meet GxP compliance requirements at scale. The platform gives organizations a single repository to share and reuse content, creating an information advantage to drive efficiency across research, clinical, regulatory, and manufacturing processes.
In addition, CE 23.1 extends the information advantage with OpenText™ Extended ECM for Product Lifecycle Management (PLM),giving customers the ability to connect PLM data and applications to other enterprise applications, such as ERP and MRO systems. Customers gain a single source of truth across the enterprise and supply chain to streamline manufacturing processes, such as product design and development.
OpenText continues to help customers make information more accessible to people, systems and business processes with new solutions to support Microsoft® Dynamics 365 Finance, Salesforce and SAP:
With OpenText™ Extended ECM for Microsoft Dynamics 365 Finance, available on Microsoft AppSource, customers connect business content, regardless of where it lives, with key financial processes, giving employees access to relevant content at their fingertips. This cloud solution allows users to work within the familiar Microsoft Dynamics 365 Finance environment, tapping into a 360-degree view of information needed to complete day-to-day financial tasks.
With OpenText™ Core Capture for Salesforce®, available on Salesforce AppExchange, customers transform sales and service productivity with captured customer data. Fully integrated with Salesforce processes, the solution extracts data to map to Salesforce fields, reducing manual document processing time and enabling fast access and new insights to boost customer engagement.
With OpenText™ InfoArchive Cloud Edition now available in the SAP Store, SAP customers can fast-track their move to SAP S/4HANA. Organizations can securely retire SAP and non-SAP applications with a modern decommissioning solution, while keeping data accessible to users—gaining a centralized way to view and report on historical data and content.
Innovations in OpenText Business Network Cloud
OpenText™ Business Network Cloud delivers much-needed transparency across end-to-end business processes to drive business growth in a dynamic economic environment. OpenText allows companies to seamlessly connect and exchange information with trading partners, including suppliers, logistics carriers, distributors and financial institutions, creating an end-to-end integrated digital ecosystem.
Delivering seamless, relevant and highly personalized customer experiences is a sustainable differentiator for companies of all sizes. OpenText™ Experience Cloud enables customers to better leverage data for on-brand and frictionless engagement.
OpenText Experience Cloud CE 23.1 delivers innovations for OpenText workforce engagement management solutions, optimizing call center operations by measuring and analyzing individual and team performance at scale. Now customers can add cloud-based customer interaction analytics to OpenText™ Qfiniti Explore through new Contact Center as a Service (CCaaS) connectors (for Amazon Connect, Genesys Cloud, Twilio Flex, RingCentral and NICE CXone), to extract insights from voice, email and chat conversations. With multichannel analysis on agent experience, agent performance and customer interactions, organizations can identify opportunities for process improvement and personalization to boost satisfaction.
Innovations in OpenText Cybersecurity Cloud
From threat detection and response to data management and forensics, OpenText™ Cybersecurity Cloud provides multi layered detection and protection at scale. Innovations in CE 23.1 give customers advanced tools to maintain cyber resilience posture, minimize downtime risks and fuel informed digital investigations and eDiscovery.
Critical for hybrid work environments, CE 23.1 introduces OpenText Webroot Standalone DNS Protection, providing multi-layered security across the network attack surface. Standalone DNS Protection offers the capability to install without requiring Webroot endpoint security product. It secures both the network and roaming users from malware download and other DNS based attacks while providing customizable policies for internet usage. To simplify the access and usability of OpenText multi-layered security solutions, 23.1 also brings cloud innovations to help managed service providers (MSPs) better protect, manage and govern customers’ business data. This release makes OpenText Webroot portfolio available through the Zix Secure Cloud platform making it easier for MSPs to offer a full suite of security, compliance and data management solutions, while governing and maintaining the compliance posture of their own environment.
In addition, OpenText continues to expand its forensic offerings with OpenText Tableau Forensic TD4 Duplicator (TD4). Designed for acquiring digital forensic images of suspect devices, the TD4 brings ease of use, efficiency, portability and affordability to stand alone forensic acquisitions. Utilizing TD4 as part of their forensic acquisitions allows forensic investigators to simplify the forensic imaging process while delivering forensic integrity to the investigation process. Legal teams also benefit from CE 23.1 innovations with accelerated case management functionality. OpenText™ Axcelerate™ 23.1 ensures all key facts are surfaced, creating end-to-end litigation workflows through integration with Opus 2 Magnum, a cloud-based trial preparation workspace. By connecting document review insights with case management processes, customers gain anytime, anywhere access to evidence, testimony and supporting documentation, driving intelligent case strategy decisions and trial preparations.
Innovations in OpenText Developer Cloud
Empowering developers with new, more powerful tools helps ensure the solutions they build are on-time, easy to manage and reusable for multiple clients. OpenText™ Developer Cloud gives developers access to ready-to-use information management capabilities to make application building more reliable, simple and trustworthy.
With CE 23.1, ease of use is extended with developer administrative functions available in a single place. Now, easily manage tenants, users and developer services right from the Cloud Admin Center, with intuitive and easy to find information. With fast insight to how services are being used, developers can better manage consumption, entitlements and API balances to anticipate and meet customer demand.
Learn more
For more insight into OpenText Cloud Editions innovations, please explore our new blogs.
Imagine if the world went dark and there were no internet. Even for a day. For a week. Consider the massive fallout for organizations everywhere.
Digitalization has morphed from a useful function to a bedrock of society. It is at the center of all future growth. But as our technology advances beyond human limits, carrying us into an amazing future, it also introduces a new kind of crisis—the nanocrisis, a disaster whose speed and scale precludes immediate mitigation by humans. The organizations that will thrive in the digital future are those that prepare today for the disruptions to come.
In this spirit, I am announcing our new book, The Anticipant Organization, a survival guide on how to prepare your organization for a digital crisis and adapt to the new world of human-machine teams. I am honored to have co-authored the book with Major-General (Ret.) David Fraser, one of the most decorated generals in Canadian Armed Forces history, and Tom Jenkins, Chair of OpenText’s board and Officer of the Order of Canada. The book includes a preface with unique insights from Sir Tim Berners-Lee, inventor of the World Wide Web.
Today, information is shared not in seconds, not even in milliseconds, but in nanoseconds. Computing power doubles every 18 months. Built on previously unseen speed, automation is escalating. Network growth, across humans and the Internet of Things, is exponential.
In such a world, organizations are vulnerable on multiple fronts. Catastrophic cyberattacks and digital infiltration. Competitors using AI to make your business obsolete before you even realize the game has changed. Equipment failure, causing collapse of operations. And global instabilities, such as the War in Ukraine and rising climate change, are intensifying these risks.
In the age of the always-on, interconnected digital world, preparing for the unexpected must be every leader’s highest priority.
Six types of nanocrisis: DECIDE which one is coming your way
To take advantage of the massive opportunities offered by digitalization, while surviving the coming nanocrises, organizations must become anticipant. They must identify potential threats, craft effective responses and rehearse them in advance. They must anticipate where plans could go wrong, prepare for contingencies and be ready to adapt on the fly. As we write in the book:
There was a time when leaders consumed information by reports and presentations; now they livestream events even as they unfold. Sage advice was given by trusted advisors; leaders today rely on artificial intelligence for suprahuman insight. The analog organizations of old were hierarchical; now they must flatten to survive a crisis. But most importantly for leaders: Once their organizations were active participants in their fields; today they must also be visionary anticipants. And those who cannot anticipate will wither and die.
In a nanocrisis, sticking to the org chart is the kiss of death. So anticipant organizations are elastic. They have a dynamic chain of command that can collapse when needed to promote the fast flow of information. In the military, when the colonel can talk directly to a sniper with a target steady in their sights, the org chart can be only two levels deep. During the crisis, the leader has access to all the information and all the people, all the time. That’s a three-part advantage.
Anticipants also unite human and artificial intelligence to discover new ways to innovate. It’s about tin and tissue working together—efficiently, creatively, ethically. Such organizations embrace technological adaptation, and they experiment at scale. Iterate, rather than perfect.
Elastic, collapsible, adaptive, with rapid access to vital information. These are the hallmarks of the anticipant organization.
At OpenText, we understand anticipant strategies deeply, because we leveraged them across the past three years to respond to the global polycrisis that all organizations faced—health, geopolitical, social, climate and economic. Empowering our employees, in conjunction with our best technologies, allowed us to adapt rapidly to find innovative solutions, embrace a new equilibrium and thrive. I am excited to share some of our learnings in The Anticipant Organization, alongside deep insights from Dave and Tom, grounded in their own vast experience in military strategy and business leadership.
I am also pleased to announce that, to celebrate publication of the book, OpenText is donating $20,000 to the Canadian Forces College Foundation and Ontario Global 100. Our goal is to help grow Canada’s next generation of global, anticipant leaders.
Companies who follow the strategies for becoming anticipant will know how to act when the nanocrisis hits. While their competitors falter, anticipants will not only survive. They will seize opportunities and secure the potential for staggering new growth.
The ultimate information management conference was back in-person October 4-6 in Las Vegas! OpenText World 2022 featured keynotes from global leaders, peer networking, expert meet ups, hands-on labs, and more. Here are a few of the highlights—some you can catch on-demand right now:
1. Opening keynote: Elevate business with the information advantage
During his opening keynote at OpenText World 2022, OpenText CEO & CTO, Mark J. Barrenechea said, “We’re calling this The Great Reunion… We’ve been innovating for the last three years, and our navigators and customers have been doing some incredible innovation.” Mark explored how the most successful companies on the planet are thriving in a world of hybrid work, integrated machines, digital supply chains, new consumer demands, cybersecurity, and sustainability. Mark noted that information is cumulative, exponential, and accelerating and that digital transformation is the only answer to the opportunities and challenges around us. The best-run organizations are collecting, managing, and leveraging their information to out-compete their rivals, become climate innovators, and build the information advantage.
Mark outlined the OpenText vision for Business 2030, which is driven by four key factors:
Digital transformation across every industry through information and software acceleration
Generations of consumers and employees who demand green, social justice, truth and reconciliation, and trust and compliance
The influx of Gen Y and Gen Z to the workforce, bringing human-centric work and workforces to the forefront
New requirements for AI to drive new galactic growth. With the power of information and the intelligent core, we are all becoming information management companies, and we are all becoming software companies.
Mark also delved into Project Titanium—the path to prepare for Business 2030—with 100,000 new innovation facets over the next year to help companies solve talent turnover, enhance agility, and drive growth. Register to watch the recording, if you missed it!
2. Guest keynote: Alex Honnold
Professional rock climber and philanthropist Alex Honnold joined us at OpenText World 2022 to share his insights on the importance of preparation. Alex shared how phrases like “unprecedented change,” the “new normal” and “uncertainty”, which have become common place in the past few years, all point us in the same direction: what happens when we don’t understand what it means to be agile and prepared. During the fireside chat, Alex sat down with Mark to discuss how to achieve clarity, calmness and control in the most perilous environments.
3. Technology innovation keynote & demo showcase
Day 2 of OpenText World featured OpenText EVP & Chief Product Officer, Muhi S. Majzoub’s technology innovation keynote. The keynote included updates on product roadmaps and discussion around the latest innovations in CE 22.4 that are enabling companies to master modern work, digitize supply chains, build communication-centric experiences, create secure information advantage, and unleash developer creativity. The presentation was followed by the innovation demo showcase, which included live demos of some of the very latest product innovations. Register to watch the recording now.
4. OpenText Cloud Editions (CE) 22.4 announcement
OpenText Cloud Editions (CE) 22.4 were unveiled at OpenText World 2022. CE 22.4 includes a series of impactful new innovations driving forward Project Titanium to deliver seamless, complete and integrated information management in the cloud. With strengthened offerings in public and private cloud, CE 22.4 innovations unlock tremendous value for customers, providing them the tools, solutions, and trust to help solve their biggest hurdles and excel in a world of accelerated change. You can read more in Muhi Majzoub’s announcement blog.
5. The first-ever OpenText Developer Hackathon
This year at OpenText World 2022, we hosted our first-ever OpenText Developer Hackathon. At this powerful and 100% hands-on practical session, attendees could participate in two sessions focused on learning, facing challenges, and winning prizes – all while networking with developers from around the world. At the hackathon, attendees used their creativity and expertise to become the first to figure out the code to open the safe and claim the winning prize(s).
6. Networking
OpenText World wouldn’t be the same without the networking opportunities! Attendees had the chance to learn from each other during the many workshops, roundtables, and user groups and to relax and get to know fellow conference-goers during the welcome sessions, opening night reception, and fun closing night event.
One of the top activities was the morning of Day 3 when in-person attendees broke off into teams to put together snack packs. The collected food was donated to Feeding America to help feed more than 3,000 people in need.
Catch up on-demand
Looking for more from OpenText World 2022? Register or log in to access OpenText World on-demand.
OpenText World 2023
Mark your calendars for OpenText World 2023 at The Venetian Resort Las Vegas, October 10-12, 2023. Stay tuned for more details—registration will be open soon.
Today’s enterprises face massive disruption, including a distributed workforce, cybersecurity threats, changing customer expectations and global regulatory shifts, creating a need for new digital transformation strategies. As a leader in information management, our mission is to provide the technology and trusted guidance to accelerate these transformations, to power and protect information, and create modern work environments for our customers that are frictionless, automated and sustainable.
The latest innovations in OpenText™ Cloud Editions (CE) 22.4, announced today, are part of our Project Titanium roadmap designed to deliver the next generation of our cloud platform and business solutions. With OpenText CE 22.4, we have delivered key innovations that drive seamless integrated information management in the cloud and simplify experiences for our customers in today’s complex environment.
Innovations in OpenText Content Cloud
Empowering workforces is critical to meet the challenges of the digital world. OpenText™ Content Cloud helps our customers master modern work by connecting content to digital business.
In OpenText Content Cloud CE 22.4, we have delivered innovations that enable our customers to work seamlessly across Microsoft® and OpenText™ Core Content. Our latest integration with Microsoft gives customers the ability to open or save documents to Core Content directly from Microsoft Office desktop applications, as well as view, edit, and co-author Microsoft Office documents directly within Core Content – boosting productivity while maintaining content integrity.
We have also been helping our customers adapt to the changing market quicker than ever with a growing Business Process Library of ready-to-run business scenario templates in OpenText™ Extended ECM. In CE 22.4, we have introduced a new Real Estate Management Business Scenario template which streamlines management of globally dispersed real estate assets – a time-intensive process all enterprise organizations face. For more information on other available business scenario templates click here.
Also in CE 22.4, customers can now connect to more SAP applications by integrating SAP S/4HANA Harmonized Document Management with OpenText Extended ECM. Now our Extended ECM customers can connect to SAP applications faster, with less customization and resource investment.
Additionally, OpenText continues to manage the risks associated with eDiscovery through enhancements to OpenText™ Axcelerate which are improving productivity for legal teams. With 22.4, our customers can now uncover deeper insights into eDiscovery review faster with a new configurable dashboard and reporting framework based on the Magellan Business Intelligence and Reporting (MBIR) platform. This new feature comes at no extra cost and eliminates the need for costly third-party reporting tool add-ons.
Innovations in OpenText Business Network Cloud
As the world becomes ever more connected and supply chain networks more complex, organizations require the ability to seamlessly integrate and exchange information with their trading partners. OpenText™ Business Network Cloud enables our customers to optimize operations by connecting trading partners, people, systems and the Internet of Things on a single integrated platform.
Innovations delivered in OpenText Business Network Cloud Foundation continue to build on our previous launches. CE 22.4 gives companies of any size the ability to collaborate with external partners and exchange documents seamlessly with the new Microsoft Dynamics 365 Business Central Order to Cash Adapter Kit. The solution provides an out-of-the-box adapter kit to exchange key business documents, such as sales orders, confirmations, order changes, invoices, ASNs and remittance advices, without the need for any electronic data interchange (EDI knowledge).
Innovations in OpenText Experience Cloud
Creating customer-centric experiences is critical in today’s digital world. OpenText Experience Cloud helps brands deliver relevant, data-driven and modern omnichannel communications-centric experiences. With OpenText™ Experience Cloud CE 22.4, we have delivered innovations that increase relevancy, consistency and responsiveness across the customer journey with unified communication and experience tools including two new out of the box solutions that solve for – Customer Experience Management (CXM) and Digital Experience Management (DXM) use cases. These new solutionsare integrated in a unified environment that brings together authoring, content, customer data and task management across many OpenText applications – Exstream (CCM), TeamSite (WCM/CMS), Media Management (DAM), Experience CDP, and Core Experience Insights – and delivers it all within a composable platform with a consistent user experience. Additional enhancements to OpenText™ Exstream and OpenText™ TeamSite are critical to these new solutions.
OpenText™ Exstream™ is lowering marketing design and content development costs and accelerating time to market for communications that need to be delivered across multiple channels and formats. These new enhancements include a flexible integration with electronic signature including Core Signature for document authorization, as well as testing and simulation for interactive communications and new back-end orchestration processes for channels like Push and SMS.
At the core of every customer experience platform is OpenText™ TeamSite™ and in 22.4 we introduce a composable user experience that customers can use to configure unique workspaces to improve productivity and surface relevant data insights for improved decision making. Combined with a new integration to Google BigQuery, web developers and content creators will benefit from real-time data processing to drive more personalized experiences.
Innovations in OpenText Security Cloud
In an increasingly data-driven world, being able to conduct effective digital investigations is critical for any organization and their cyber resilience posture. With OpenText Security Cloud, our customers can build and sustain an information advantage with advanced digital forensics and threat detection and response.
Security updates in CE 22.4 are designed to modernize forensic digital investigations and improve overall incident response with new cloud connectors for Facebook Messenger, Slack and Microsoft 365 Archive. With support for these cloud connectors, investigators can now collect more evidence from cloud-based applications. We have also delivered the ability to conduct Mac collections, providing enhanced investigative support for environments where users have shifted from Windows to macOS devices.
For our enterprise security customers, we have also added the ability to conduct off-VPN anomaly detection and manage custom automated response actions. In addition, they now can
collect and analyze Packet Capture (PCAP) samples originating from any PCAP provider to detect network intrusions and other suspicious activity with OpenText™ Network Detection & Response.
Innovations in OpenText Developer Cloud
Developers want the power to manage their applications seamlessly. Engaging developers where they learn and work, OpenText™ Developer Cloud CE 22.4 brings a set of important changes that speak to our commitment to reducing friction for developers while they learn about our cloud API services.
With CE 22.4, developers can promote new applications and make updates to existing applications using Visual Studio (VS) Code Extensions with Application Life-cycle Management Service. This enhancement makes it easier for developers to deploy service artifacts that have been built using VS Code.
Join us at OpenText World
OpenText CE 22.4 continues to deliver on the Project Titanium roadmap, delivering seamless integrated information management in the cloud. For more information on our latest innovations, visit our blog page.
Join me during my Technology Innovation Keynote and Innovation Demo Showcase as I kick off Day 2 of OpenText World 2022 in Las Vegas.
As we continue to navigate the challenges of today’s work environment, organizations are looking for the simplicity, flexibility and trust they need to thrive. As a global leader in information management, OpenText™ is powering and protecting businesses to be intelligent, better connected, and more responsible.
With OpenText™ Cloud Editions (CE) 22.3, announced today, OpenText has strengthened our offerings in public and private cloud, with innovations designed to help our customers empower their workforces, better serve their customers and build a more secure and safer world. These exciting innovations, many of which form part of the Project Titanium roadmap, are fueling the future of integrated information management in the cloud.
Innovations in OpenText Content Cloud
Isolated content silos have always been a major challenge for organizations, and this problem has only become more complex with the explosion of remote work and hybrid workforces. Innovations to OpenText™ Content Cloud CE 22.3 are designed to improve ease of use and power modern work.
In OpenText™ Core Content CE 22.3, customers and partners can now integrate Core Content easily and securely with multiple in-house systems using a new public UI widget. The new widget reduces digital friction and enables greater control and security of content from backend systems, while eliminating the need for users to flip between applications. We are also introducing a new iOS mobile app for OpenText Core Content, providing access and flexibility to work from anywhere at any time. With the app, users can securely access information and manage documents by department, projects or favorites, add new files or versions and display metadata properties. Additionally, the workflow feature in Core Content now includes a more detailed audit trail, including steps, status and an audit history of running and completed workflows.
CE 22.3 also delivers improved compliance and control features in OpenText™ Documentum™ for Life Sciences. OpenText™ Documentum™ for Quality & Manufacturing now offers secure print controls for pharmaceutical manufacturers, helping companies stay compliant with Good Manufacturing Practices (GMP). Integration with OpenText™ Output Server provides enhanced printer management and secure access that ensures prints are picked up by the authorized users. Additionally, in Life Sciences Smart View, new capabilities allow Documentum for Quality & Manufacturing users to route change requests and Category 1 documents through review and approval workflows, enabling users to manage associated tasks to completion.
In OpenText™ Documentum™ for Research & Development, new Identification of Medicinal Products (IDMP) metadata allows for tagging regulatory documents with controlled vocabulary, allowing our customers to prepare to use the new data standard in regulatory submissions. In addition, updated dictionaries enable cascading of IDMP metadata and efficient IDMP keyword-based searches and deliver consistency across systems.
CE 22.3 also offers a new Key Mediator product, delivering bring your own key (BYOK) capabilities and giving encryption control to customers in OpenText™ Extended ECM and OpenText™ Documentum™.
Innovations in OpenText Business Network Cloud
Companies migrating to the cloud to mitigate the operational risks associated with supply chain disruption need expertise to help manage their integration environment. OpenText™ Business Network Cloud CE 22.3 gives businesses of any size the tools they need to manage their integration environment, gain visibility into transactions with suppliers and buyers, and manage their enterprise supply chain information.
With OpenText™ Business Network Cloud Foundation CE 22.3, we continue to build on our innovations delivered in CE 22.2. We have added new capabilities for Oracle NetSuite users through the addition of a Procure to Pay adapter kit; an Order to Cash adapter kit was delivered last release. These enhancements allow customers to benefit from a global integration platform while also having access to a growing library of pre-configured, self-service-based application adapters.
OpenText™ Active Orders now includes new dashboard features for purchase order (PO) and advanced shipping notifications, which provide increased visibility options for supply chain leaders to track and manage transactions and performance and gain 360-degree supply chain visibility with all suppliers.
This release also includes the game changing solution OpenText™ Active Access, (formerly known as OpenText™ Supplier Portal), a proven product that provides single sign-on access to business ecosystem information for both internal and external users to facilitate digital collaboration. Now available for all industries, Active Access provides identity and access management and personalized content experiences across the supplier network at scale while mitigating risk.
Innovations in OpenTextExperience Cloud
Today’s customers use many communication channels and touch points to engage with organizations, but many businesses struggle to understand the patterns and trends within those interactions. In OpenText™ Experience Cloud CE 22.3, improved analytics allow our customers to make better use of data and optimize omnichannel communications to deliver an overall improved experience.
OpenText™ Qfiniti Explore CE 22.3 delivers support for multi-channel interactions analytics in the cloud, bringing multi-interaction channel data within one application so businesses can quickly and easily gain insight into their customers. This release adds intrinsic capabilities for customer chat sessions analysis. We are also introducing an open transcription service which enables our customers to either use Qfiniti Explore’s voice transcription capabilities or leverage their existing third-party transcription service.
With OpenText™ Core Experience Insights (CXI), communication performance analytics enables OpenText Exstream customers to visually discover and analyze their communication performance with out-of-the-box dashboards. This innovation provides key performance analytics throughout the customer journey, enabling our customers to act on trends and insights quickly and efficiently. In addition, the out-of-the-box campaign dashboard allows customers to compare their campaign efficiency and fine-tune campaigns as needed.
Improving efficiency is a top concern for marketing and publishing teams. In CE 22.3, OpenText™ Media Management is driving increased productivity, agility and speed-to-market for users with the ability to use the Workflow Builder to automate the publishing of content to platforms such as Vidyard, YouTube or a CDN, with more publishing integrations being added regularly. Also new to the solution is the support for Google Video AI for object, places and activity analysis, and an integration with social media management platform Hootsuite™.
Innovations in OpenText Security Cloud
As organizations continue to navigate the rise in cyber threats, the best defense is a cyber resilience framework, including a robust, multi-layered security, data protection and investigation process that enables security operation centers and digital forensic investigators to take immediate action. Security updates in CE 22.3 are designed to power and protect organizations of all sizes.
In CE 22.3, we have broadened our support of industry standards by including support for the Advanced Forensics File Format 4 (AFF4) in OpenText™ EnCase™ Forensic and OpenText™ EnCase™ Endpoint Investigator. Support for AFF4 provides the ability to read both physical and logical images and to ingest all or select portions of evidence collected with another tool. With this update, digital forensic investigators can combine evidence collected with multiple tools into a single case file, resulting in faster, more efficient investigations.
CE 22.3 also expands OpenText™ Network Detection and Response (formerly Bricata NDR) sensor support. This enhancement enables Fortune 1000 security operations centers to more quickly and efficiently detect and respond to threats in their network with scalability and precision, ensuring no critical data is missed.
We have added new DNS Leak Prevention capability to Webroot™ DNS Protection. This innovation stops rogue DNS requests by leveraging the power of BrightCloud® Threat Intelligence to identify and block vulnerabilities exposed through DNS including tunneling and data exfiltration attacks. DNS Leak Prevention provides security operations with stronger and more accurate control of DNS despite the challenges presented by encrypted DNS such as DoH (DNS over HTTPS), ensuring users stay protected.
Innovations in OpenText Developer Cloud
Developers want to be engaged where they learn and work. With CE 22.3, we continue to invest in developer communities with several updates to our website, and on our Postman and LinkedIn communities to enhance the developer experience. Interactive documentation support will be added to our website for testing single lines of code, making it easy for developers to test every aspect of our code.
We are also announcing two separate public betas of our new developer tools to support how developers work today: Microsoft Visual Studio Code Extensions, bringing our cloud API services into the most popular integrated development environment for enterprises. We are also continuing to improve our Cloud API and services Administrator with a new OpenText Developer Cloud administrator. Stay tuned for more information on these exciting betas.
With OpenText CE 22.3 and the innovations under the Project Titanium roadmap, our customers will better experience the full spectrum of the OpenText cloud journey to meet the needs of modern business.
In a time of accelerated digital transformation, the concept of digital assets is also rapidly expanding. Put simply, almost everything is a digital asset these days.
Digital Asset Management (DAM) has long been an essential tool in content-centric fields such as marketing, media and entertainment, but they’re no longer the exclusive users of rich media in day-to-day operations. The growing volume and complexity of digital content in most industries has made DAM a crucial capability in a wide variety of organizations.
Today’s companies use digital assets for everything from customer engagement and process optimization to security and quality assurance. Employees need to access the assets – images, videos, audio and more – quickly and easily, without leaving their usual workflows. This makes integration with key business systems vital in any DAM solution.
Reining in rich media
Even in fields like marketing where people have deep experience handling vast quantities of digital content, the management challenges are increasing. Keeping pace with consumer expectations means constantly creating rich, interactive omni-channel content that must be accessible, yet still meet evolving governance regulations. Then there’s the ongoing task of overseeing rights and permissions, which has a direct impact on the bottom line. When there’s no central destination for digital assets, they end up stored in multiple, unconnected repositories – upwards of 20 is typical – throughout the organization. Employees waste time and money searching for files and bringing them into the relevant business application, or duplicating them if they can’t be found.
Business leaders outside marketing and media face an especially daunting task. They’re often unaccustomed to basic management processes for digital media, yet their companies are now overflowing with it. Fragmented storage and poor accessibility drain productivity, frustrate employees, and degrade customer or partner relationships with slow content distribution and potential inconsistency.
Integrating DAM with business processes
Central management and full visibility are foundational for organizations seeking to maximize the value of their digital assets. Whether it’s a marketing team producing omni-channel content for external consumption or an engineering company creating training videos for remote employees, a DAM solution keeps everything in one place.
Having a hub for all digital content is critical, but so is integrating that hub with web content management, product information management, content delivery networks, graphic design tools and other fundamental systems. By linking digital assets with product and customer data within enterprise applications, employees can efficiently create, find, manage, distribute and reuse content.
An advanced DAM solution reduces costs and boosts productivity by eliminating time-consuming searches and duplication, automating renewal of intellectual property and enhancing consistency across channels. The content supply chain becomes transparent in the context of employees’ familiar business processes.
Just as important, good DAM solutions enable companies to control the complete lifecycle of their digital assets. Filters and security features limit access, so specific employees, partners and customers can use specific assets without making manual requests.
OpenTextTM Media Management can be a single, flexible DAM for the entire enterprise. It keeps digital assets in one highly scalable place that’s available organization-wide via headless integrations or customized, team-specific portals. OpenTextTM Digital Asset Management for SAP® Solutions extends Media Management, offering powerful SAP ecosystem integrations.
How the San Jose Sharks accelerated the creation and use of media assets
Driving fan engagement when teams are on and off the ice is integral to the success of any NHL team. The San Jose Sharks needed a DAM to better manage media for rapid creative production, particularly for the wide variety of video content fans had come to expect at games, in TV ads and on social media. Improving search capabilities was a top priority, since the production team had to package stories at the speed of social media.
The Sharks chose OpenText Digital Asset Management for SAP in part for its seamless integrations with the enterprise applications their employees use most. The integration into Adobe Premiere, the industry-standard professional video editing tool, facilitated by implementation partner Cortex Vertical, was a game-changer.
Now the production team simply drops assets into the repository with the appropriate metadata whenever they’re created. Users can find and share the files quickly when they’re working in Adobe Premiere, streamlining the production of video projects that build brand value and keep fans entertained.
DAM 3.0 in action
The new frontier of DAM is still in development, but it’s defined by next-level capabilities like these:
Delivering insight into asset value by tracking usage and applying performance metrics
Expanding the potential variety of assets that can be managed to include new types (3D models, security footage, drone feeds, software updates and more) and assets traditionally stored outside DAM solutions (text)
Storing asset components (website sections and more), not just complete assets
Offering greater integration with WCM, CCM, CRM, social media management platforms and more
SAP, one of the world’s leading producers of ERP software, chose the DAM solution it sells (SAP Digital Asset Management solution by OpenText, also known as OpenText Digital Asset Management for SAP Solutions) because it has these third-generation capabilities. Every asset type at SAP – from images and videos to white papers – that isn’t tied to a traditional ERP lives inside the DAM, which is integrated with more than 20 applications used at the organization. The solution serves more than 105,000 SAP employees in more than 140 countries, yet few are aware they’re connecting to it. No training is required, since employees stay in their regular business applications. The right assets are simply always available wherever and whenever they need them.
Managing today’s and tomorrow’s digital assets
Part of the OpenText Experience Cloud, OpenText Media Management is a DAM solution for every organization. It’s much more than just a tool for marketing, offering a powerful advantage to sales, production and, increasingly, maintenance and security operations.
OpenText Digital Asset Management for SAP provides a single, secure point of management for the growing number and variety of digital assets in today’s companies. It integrates seamlessly with the core SAP solutions to increase process efficiency, control the asset lifecycle and deliver a consistent omni-channel experience.
To unlock the full potential of GenAI (accuracy, efficiency, and real productivity gains), organizations must center their strategy in content that is current, well-organized, and well-protected. Ensuring true AI readiness means preparing the information GenAI relies on, making it discoverable, governed, and usable at scale.
Consider these five essential AI readiness questions when building your AI strategy.
1. Do you know the value of the content you already have?
Decades of valuable content – documents, media, and records – is likely sitting unused in shared drives and forgotten repositories due to content sprawl and an inability to organize and make use of it otherwise. Without access, structure, and labeling for context, neither your users nor GenAI can take full advantage of the knowledge within. Gartner® estimates that “Unstructured data such as documents and multimedia files accounts for 70% to 90% of organizational data, and poses unique governance challenges due to its volume, variety and lack of coherent structure. Making it AI-ready is therefore challenging [i].” Ensuring visibility and completeness is a first step toward readiness; you can’t use what you can’t see.
2. Can GenAI access content across processes, or is it siloed?
Even with strong content management foundations, many enterprises still face silos that restrict access. A Foundry survey commissioned by OpenText found that 51% of respondents cite integration with existing systems as a challenge when implementing AI-enhanced content management[ii]. When information is connected and contextualized – without duplication – AI can use it efficiently and securely.
3. Is your content safe and compliant for AI use?
Data governance continues to be a major challenge for AI planning and oversight. Gartner® states that “only 14% of respondents are very confident that their content and data assets are sufficiently secured and governed to provide value for both AI and human interactions [iii].” AI models cannot determine what should remain private; the content itself must include those safeguards. Readiness involves ensuring that sensitive information is identified, classified, and protected before AI processes it.
4. Is your content usable and optimized, and ready for AI?
AI delivers its best responses when information is enriched with metadata and relationships, building a helpful knowledge graph. If data lacks structure or meaning, even the most advanced models will produce inconsistent results. Preparation turns content into knowledge, adding the context GenAI needs to generate relevant, reliable, and grounded responses. Some content, such as audio and video, may not be properly prepared for GenAI to make use of it; transcription turns audio into text that can be used, and object and speaker identification can help to build context and meaning as well. Prepping your content for full GenAI access requires building a full profile of the information within.
5. Can you maintain AI readiness at scale?
AI readiness is not a one-time task. It’s a continuous process of discovery, governance, and enrichment across millions of files and formats. This is where intelligent automation becomes essential. OpenText™ Knowledge Discovery helps enterprises operationalize AI readiness – automating classification, enrichment, and governance so information stays trusted, compliant, and ready for GenAI.
AI readiness isn’t about AI infrastructure and LLMs alone: it requires knowing, understanding, and preparing your information so AI can perform responsibly and effectively. With the right planning, and intelligent automation, organizations can greatly improve their AI outcomes, by creating raw information into rich grounding context. Build a winning AI strategy through a complete AI readiness program.
To learn how to accelerate your AI readiness with OpenText Knowledge Discovery, join our webinar. We will unpack essentials, share pitfalls to avoid, and show how outcomes improve when information is prepared in the right way.
[i] Gartner Report, Governing Unstructured Data for AI Readiness: A Strategic Roadmap, By Melody Chien, August 2025.GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
[iii] Gartner Report, Assessing the Impact of Generative AI and Agentic AI In Enterprise Applications, By Max Goss, Matt Cain, Craig Roth, Clarissa Sargeant, September 2025
From geopolitical disruptions to shifting customer expectations, businesses need more than just digital connectivity, they need intelligence to thrive in today’s volatile global economy. That’s where Artificial Intelligence (AI) steps in, transforming traditional supply chains into autonomous, insight driven ecosystems.
Powered by real-time analytics, intelligent automation, and connected IoT devices, today’s most innovative businesses are rapidly embracing AI-driven technologies to proactively manage complexity, enhance transparency, and unlock unparalleled efficiencies.
Creating an ecosystem that enables smarter collaboration
Businesses that connect EDI and APIs with their ERPs, e-commerce platforms, and supply chain management systems gain a competitive advantage in agility, efficiency, and customer satisfaction, for example:
A retailer integrates EDI with its ERP and e-commerce platform to automatically adjust inventory levels and reorder stock based on real-time sales data, reducing out-of-stock and speeding up replenishment.
A manufacturer connects EDI and APIs with its supply chain management system to automate order processing and shipment tracking, eliminating manual data entry and reducing order cycle times.
A distributor uses EDI-to-API integration to provide real-time order status updates and accurate delivery estimates to customers, improving transparency, and trust across the supply chain.
This level of B2B integration enables real-time data collection across multiple internal and external systems that can then be optimized, or cleaned, for AI consumption. It also makes for more seamless operations, faster onboarding, and smoother trading partner relationships within their supply chains.
Accelerating automation through AI-powered traceability and IoT
EDI and B2B integration solutions are increasingly leveraging IoT devices and sensors, enabling real-time data collection from logistics, warehouses, and more, further supporting live inventory updates and supply chain optimization.
Many supply chain traceability solutions also now link AI with IoT sensor networks, providing a transparent view of shipments, assets, and production status across global networks.
With these measures in place, businesses can monitor goods in transit, detect anomalies, ensure regulatory compliance, and grow customer trust by optimizing their supply chain and customer experience.
This work also reduces manual effort, minimizing errors, and accelerating productivity; enables intelligent workflows that adapt to changing conditions, and improves data quality across a supply chain.
Gaining automation through supply chain visibility and predictive analytics
Visibility has long been the holy grail of supply chains. Yet many organizations still struggle with fragmented data, siloed systems, and delayed insights, keeping decision-making reactive instead of proactive.
Doing the necessary work up front – creating a connected, automated ecosystem that enables smarter supply chain collaboration – not only improves how businesses interact with suppliers, customers, logistic providers, and financial institutions, it also aids AI-readiness.
Gain real-time visibility into inventory levels, shipment status, and trading partner performance to improve responsiveness and decision-making.
Leverage actionable insights to forecast demand more accurately, automate inventory replenishment, and minimize costs from overstocking or stockouts.
Receive intelligent alerts that detect anomalies and recommend immediate actions, while predictive analytics anticipate disruptions and suggest workflow improvements across planning, scheduling, and delivery.
How OpenText helps build smarter, more connected AI-ready supply chains
AI in supply chains has moved far beyond simple automation. Modern solutions like OpenText Business Network Cloud integrate deep learning and predictive analytics to optimize end-to-end supply chain operations and collaboration, so that supply chains are not just connected but intelligent.
Get instant, accurate answers in plain language to use OpenText Trading Grid more efficiently as part of supply chain operations
Gain deeper supply chain insights linked to business data by finding and sharing contextual responses based on customer-specific B2B and EDI inquiries
Analyze simplified EDI payload and transaction information shared in business-ready language so everyone in an organization can understand it regardless of technical expertise
Achieve faster resolution times by offering clear, actionable guidance on complex error codes while also providing the ability to create a support ticket while in the app.
OpenText’s expertise ensures the path from visibility to autonomy is seamless, secure, and scalable, so every supply chain is not just surviving but thriving with AI.
The best DevOps teams aren’t just moving faster, they’re moving smarter. While everyone else is drowning in alerts, juggling tools, and explaining why last quarter’s “transformation” didn’t stick, the leaders are quietly shipping cleaner code, predicting problems before they hit production, and actually sleeping at night. Learn how: explore DevOps at OpenText World.
November 17-20 in Nashville, OpenText World 2025 brings together the teams who figured it out. This isn’t a conference about what’s possible someday—it’s about what’s working right now, at scale, in the messiest environments you can imagine. If you’ve been waiting for proof that AI-powered DevOps is more than hype or wondering how to get your organization past pilot purgatory, this is your moment.
The agentic era has arrived
The conversation has shifted. We’re no longer asking ifAI will transform DevOps, we’re asking how to make it work at scale. The difference? Teams that get this right are shipping faster, sleeping better, and actually enjoying their jobs again. Those still treating AI as a science project are watching their competitors pull ahead.
At OpenText World 2025, you’ll see exactly how the top performers are doing it.
What makes DevOps at OpenText World 2025 different
Every escaped defect costs trust. Some cost millions. Audit fatigue, tool sprawl, and broken test cycles have long been treated as the cost of doing business. But what if they weren’t?
The sessions at this year’s DevOps at OpenText World show you how to rewrite that equation. You’ll see OpenText DevOps Cloud putting agentic AI to work: generating tests, predicting defect leakage, and enforcing compliance across 250+ pipelines, from GitHub to SAP. No rebuilds. No retooling. Just safer, smarter shipping.
The agentic era: How AI rewrites the rules and buries brittle, bloated software delivery
Remember when “automation” meant running the same brittle scripts faster? Those days are over.
When: November 18, 2025 | 1:00 PM-2:30 PM CT Format:Keynote
This keynote showcases AI that doesn’t just execute—it thinks, learns, and acts: writing tests, spotting patterns humans miss, and catching defects before they escape. All while enforcing compliance and keeping teams shipping faster.
But here’s the real draw: you’ll see autonomous test bots making intelligent decisions, stability intelligence that knows your system better than your senior engineers, and flow optimization removing bottlenecks you didn’t know existed. This isn’t a roadmap presentation—it’s a live look at what’s working right now.
The kicker? A glimpse of fully autonomous build-test-secure loops where software verifies itself, fixes its own issues, and ships with confidence. It’s the agentic era, and it’s already here.
AI that pays off: Inside the enterprise shift to smarter, safer software delivery
AI is everywhere, but only a few teams are getting real ROI. In this breakout session, you’ll move beyond copilots and chatbots to see how enterprises are driving material outcomes: faster releases, fewer incidents, and audit readiness on autopilot.
When: November 18, 2025 | 3:55 PM-4:25 PM CT Format:Breakout
DevOps leaders are deploying AI to reduce rework, predict release risk, and embed compliance, without slowing down delivery. You’ll also see how performance testing innovations help surface anomalies, regressions, and risk trends earlier in the pipeline, so teams can optimize application health before it impacts users.
If your teams are stuck in pilot mode, this is your playbook for scaling AI that actually works.
Accelerate with confidence: Lessons from enterprise DevOps leaders
Speed without stability isn’t innovation, it’s risk. This panel brings together DevOps leaders who’ve accelerated delivery across complex environments without sacrificing quality, visibility, or control.
When: November 18, 2025 | 3:15 PM-3:45 PM CT Format:Breakout
This cross-industry panel shares how they’ve tackled test debt, unlocked smarter automation, aligned teams across silos, and scaled forecasting with platform-level insights. Whether you’re early in your DevOps journey or driving enterprise-wide transformation, you’ll walk away with real-world lessons you can apply right now.
This is about more than cutting cycle times. It’s about delivering with confidence, clarity, and control, even in complex, high-stakes environments.
Firefighting is OUT. Forecasting is IN: How teams predict the future
Reactive chaos isn’t a tooling problem, it’s a signal problem. Elite teams don’t wait for blockers to surface; they shift left on planning itself.
In this session, discover how OpenText DevOps Cloud helps engineering orgs stop guessing and start knowing what’s next. You’ll see how OpenText Core Software Delivery Platform and OpenText DevOps Aviator, supercharged by AI, deliver real-time visibility across pipelines, teams, and portfolios.
Learn how to predict risk early, squash hidden blockers, and replace gut feel with delivery intelligence business leaders can trust. Whether you’re scaling across teams or looking to automate governance and compliance, this session shows how to go from firefighting to proactive orchestration.
Fewer black boxes. Fewer surprises. Just software that ships itself, with confidence.
Why Nashville, why now
OpenText World 2025 isn’t just another conference—it’s where the OpenText community comes together to learn, connect, and shape the future. With visionary keynotes, 150+ breakout sessions, hands-on labs, certification opportunities, and networking events set against the backdrop of Music City, this is where you’ll gain the insights and connections to define your AI path.
Event details: Dates: November 17-20, 2025 Location: Music City Center, Nashville, TN
What to expect: 3 days of AI innovation, customer success stories, product demos, and networking—plus live music, great food, and that unmistakable Nashville energy
Your move is to DevOps at OpenText World
The rules are being rewritten. The teams that understand this are already shipping differently. They’re not working harder, they’re working smarter, with AI doing the heavy lifting while humans focus on what matters.
The question isn’t whether you’ll make this shift. It’s whether you’ll lead it or follow it.
Register for DevOps at OpenText World 2025 and see how the best in the business are making it happen. Join us in Nashville November 17-20 for 3 days of AI innovation, bold ideas, visionary speakers, and great music. Let’s elevate together—y’all won’t want to miss it.
Want to dive deeper? Explore the full OpenText World 2025 agenda and build your personalized schedule. Filter by area of interest, session type, or role, and share your agenda with colleagues.Can’t make it to Nashville? Virtual registration is now live!
Organizations are no longer just investing in product features—they’re investing in businessoutcomes. The shift from feature-centric buying to value-driven partnerships has redefined how organizations engage with their customers. At OpenText™ we’re embracing this transformation with a bold vision: Success reimagined.
This isn’t just a tagline, it’s a commitment. A commitment to help our customers unlock the full potential of their information, their technology investments, and their strategic goals to achieve better business outcomes. At the heart of this transformation is L.O.V.E™ by OpenText™—Land, Operate, Value, and Expand—a framework designed to deliver meaningful, measurable, and scalable success.
Customer success reimagined for public cloud
Our Public Cloud Customer Success Services are reshaping how we deliver value. It’s not just about support, it’s about strategic partnership and proactive engagement. Whether you’re just beginning your journey with OpenText or optimizing mature solutions, our Public Cloud Customer Success Services are designed to accelerate time to value, drive adoption, and deliver business outcomes that matter the most.
Delivering outcomes, not just features
Our approach is rooted in business value. Through regular touchpoints, proactive guidance, and measurable success metrics, our Customer Success team ensures your organization stays focused on achieving results, adapting to change, and scaling value across your business. This is customer success reimagined, where every interaction is purposeful, every insight is actionable, and every outcome is strategic.
L.O.V.E. by OpenText
Land: We start by understanding your strategic business goals, challenges, and vision. Operate: We deliver best-in-class success services driven to accelerate time to value, maximize ROI, and realize better business outcomes. Value: We measure your success against clear, agreed-upon business outcomes. Expand: We continuously adapt to your changing needs and scale for future growth.
Public Cloud Customer Success Services
As we launch the first phase of OpenText Public Cloud Customer Success Services, customers can begin unlocking immediate value—accelerating their journey to success with expert guidance, proven practices, and a cloud-first mindset. This first wave of services includes:
A welcome experience with access to support and digital success portals.
Accelerated onboarding through a guided experience.
A customer success manager and success planning services.
Adoption insights and planning to track trends and implement targeted strategies that drive meaningful adoption and value realization.
Roadmap and enablement guidance to equip your teams with product knowledge and future capability planning.
Strategic advocacy and voice-of-customer amplification to elevate your voice so you can influence priorities and ensure alignment with long-term objectives.
Ready to reimagine your public cloud success journey? Let’s partner to transform your strategic goals into measurable business outcomes and those outcomes into enduring business impact. Contact us to learn more.
OpenText™ Content Management (Extended ECM) enterprise content management software integrates business content with leading ERP, CRM, HCM applications, seamlessly connecting people with information and accelerating end-to-end business. Check out the latest updates and innovations from the most recent releases.
310% ROI achieved in just three years!
Download the Forrester Total Economic Impact™ of OpenText Content Services Private Cloud Platforms study and discover cost savings and business benefits for your modernization strategy.
November 2025: What’s new in OpenText™ Content Management CE 25.4
The CE 25.4 release of OpenText Content Management raises the bar for user experience, collaboration, and process automation. From a modern, streamlined interface to deeper Microsoft integration and a new business scenario for SAP, these updates help organizations work smarter, faster, and with greater confidence in their information.
The new JATO UX delivers a clean, consistent interface aligned with modern design standards.
Introducing JATO UX: a clean, modern experience
OpenText Content Management CE 25.4 introduces JATO UX, a completely reimagined user experience that combines a clean, modern design with the flexibility enterprises need to evolve at their own pace.
Enjoy a refreshed interface built around today’s UX standards: simpler navigation, balanced layouts, and a more intuitive design.
Personalize your workspace with light and dark modes, one of the most requested user enhancements.
Seamlessly switch between Smart View and JATO UX, giving teams flexibility to adopt this modern interface at their own pace.
The result is a consistent, visually refined experience that reduces training time, increases user satisfaction, and delivers on the promise of “One OpenText” design.
Microsoft Office desktop co-authoring: real-time collaboration, now generally available
After an experimental preview in CE 25.3, Microsoft Office desktop co-authoring is now fully released and generally available.
Co-author Word, Excel, and PowerPoint files directly in OpenText Content Management using Office for the Desktop.
Powered by the Online Editing Service, enabling both online and desktop collaboration in one unified experience.
Maintain full version control, governance, and audit trails while working in real time with teammates.
Whether using Office for the Web or Office for the Desktop, teams can now collaborate in familiar Microsoft Office environments—combining the flexibility of co-authoring with the governance of OpenText Content Management.
Electronic procurement file for SAP® Public Sector: streamline sourcing and compliance
The new Electronic Procurement File business scenario for SAP Ariba Sourcing and Procurement for Public Sector in SAP S/4HANA® helps public agencies digitize and govern every step of the procurement process.
Manage the complete procurement lifecycle across SAP and OpenText applications, from requisition to purchase order.
Centralize all documents, communications, and approvals in a secure, governed workspace.
Improve transparency, compliance, and audit readiness through automated records management.
By connecting people, content, and process, this pre-deployed business scenario helps public sector organizations modernize procurement while maintaining trust and accountability.
Smarter integrations, simplified governance
CE 25.4 makes everyday work smoother, faster, and more intuitive. Users can now select and copy text directly from documents in Intelligent Viewing, making it easier to extract and reuse information without leaving the workspace. Together with enhanced Microsoft 365 and SAP integrations, stronger accessibility and compliance tools, and the new JATO UX experience, this release delivers meaningful improvements in usability, collaboration, automation, and governance.
August 2025: What’s new in OpenText Content Management CE 25.3
The CE 25.3 release of OpenText™ Content Management focuses on making every day work faster, more intuitive, and better governed for both users and administrators. From AI-assisted insights to smoother document handling, these updates help organizations save time, stay compliant, and simplify collaboration.
OpenText Content Aviator continues to evolve as the embedded AI content assistant inside OpenText Content Management:
See your data differently. Aviator can now generate charts such as bar, line, and pie directly in the chat panel, turning complex information into quick, clear visuals without leaving the platform.
Better results with tables. Improved table handling provides more context, producing more accurate answers when your content is structured in rows and columns.
Choose your AI engine. In addition to GCP and AWS, customers can now deploy Aviator on Azure OpenAI, expanding compliance and regional hosting options.
Together, these advances reduce the friction of finding, interpreting, and presenting information, helping knowledge workers make better decisions in less time.
Quick View in Intelligent Viewing: faster file access
With the new Quick View mode, users can open PDFs, images, and other common file types instantly through client-side rendering. When deeper tools are needed like annotations or comparisons, they can switch seamlessly to the full Intelligent Viewing experience. This two-step model keeps everyday work moving without giving up advanced functionality.
Co-authoring in Microsoft 365: collaborate without compromise
CE 25.3 introduces experimental support for desktop and online co-authoring using the Online Editing Service. Administrators must work with OpenText Support to enable the feature. Once active, teams can edit the same document together inside familiar Microsoft 365 apps while OpenText Content Management maintains full governance, audit trails, and version control.
Mobile uploads with Smart Document Types: compliance from anywhere
For field teams and remote users, the OpenText Content Management mobile app now supports uploading documents with Smart Document Types. This ensures that files added on-the-go inherit the same metadata, classification, and rules as those uploaded in the office, keeping compliance consistent without extra steps.
For organizations using OpenText Knowledge Discovery, administrators can now mark collections for automated ingestion. This enables enrichment such as generating summaries, transcribing audio and video, redacting sensitive data, and auto-tagging metadata—all without manual setup. The result: faster content preparation, stronger compliance, and better findability.
CE 25.3 delivers practical enhancements that keep information flowing, whether that means faster views, real-time collaboration, mobile uploads that follow the rules, or AI that works harder behind the scenes. These updates help organizations work smarter, reduce friction, and maintain governance without slowing down.
To see everything that’s new in CE 25.3, check out the full release notes.
April 2025: What’s new in OpenText Content Management CE 25.2
The OpenText™ Content Management CE 25.2 release introduces practical enhancements across user experience, intelligent automation, document control, and integration with enterprise applications. These updates are designed to give administrators more control, improve system performance, and reduce effort in managing content-intensive operations.
Introducing OpenText Content Management for Guidewire
OpenText Content Management for Guidewire delivers seamless content integration for cloud deployments of Guidewire PolicyCenter and ClaimCenter and the documentation that drives insurance operations. By embedding content directly into the Guidewire interface, users can intuitively access and manage documents, correspondence, and case-related information without leaving the system they use every day.
With this solution, insurers gain a single source of truth across business-critical processes—from first notice of loss to final resolution. Claims handlers and underwriters can upload, retrieve, and view documents directly from Guidewire, ensuring every interaction is supported by accurate, current information.
Adjusters and underwriters manage claim and policy documents directly in Guidewire for a complete view.
The CE 25.2 release debuts with:
Real-time data sync between Guidewire and OpenText Content Management, keeping policy and claim information aligned across systems
Granular roles and permissions to meet regulatory needs, distinguishing access rules between ClaimCenter and PolicyCenter users
AI-driven insights from OpenText Content Aviator, enabling intelligent summarization of claims, comparison of policies, and automated correspondence generation
End-to-end lifecycle support, from content capture and case creation to resolution and archiving, ensuring consistent governance and audit readiness
For insurance organizations navigating complex digital transformation and compliance demands, OpenText Content Management for Guidewire simplifies content access, improves collaboration, and enhances the speed and accuracy of every decision.
Document management and user experience
Optimized browse view performance
With the adoption of the V3 REST API, Smart View’s folder navigation is faster and more responsive, eliminating delays when browsing large folder structures.
Boost user engagement with Pendo integration
New in CE 25.2, Pendo integration for private cloud customers allows OpenText to track feature usage, gather in-app feedback, and deliver targeted user guides for both new and foundational capabilities. Administrators or business administrations can opt-in when logging into Smart View or can opt-out via a separate settings page.
Control the experience with smart view admin options
Administrators can now hide unused system actions, import/export customized home pages, and assign a department to a specific home page—helping teams focus on relevant tasks by streamlining their smart view experience.
Mobile and notification enhancements
New mobile app features include inbox view refinements, activity feeds in business workspaces, and user profiles. Notification center settings have also been redesigned for easier configuration.
Streamlined reservations
Clicking a reserved document now prompts users to request reservation access directly, making high-demand document workflows more efficient.
Navigate workflow attachments with less friction
Users can now traverse multi-level workflow attachments using a new sidebar panel—without leaving the workflow context. This enhancement simplifies the review of complex document packages by keeping related content accessible in a single view. By reducing the need to open multiple windows or lose context, this feature helps teams process workflows more efficiently and with greater accuracy.
Business workspaces and smart document types
Enhanced Smart Document Types
New capabilities allow admins to:
Restrict folders to only store generated documents
Use smart document types as a data source for custom columns and facets
Disable document previews during upload to better support privacy preferences
These refinements provide more precision in content classification and access control.
Viewing and transformation
Smarter document conversion and viewing
Intelligent Viewing now allows:
Viewing renditions directly from the Renditions page
Viewing multi-document workspaces with a visual progress alert
Exporting files with annotations by default
Selecting user groups for viewing rights to simplify gradual rollouts
Folder-level settings can now cascade to child folders, enabling more precise control of watermarking and conversion policies.
Document generation
Self-service font uploads
Admins can now upload fonts directly in Content Manager—no support tickets required.
Increased scalability
Multiple PowerDocs (OTPD) pods now run by default, paving the way for zero-downtime patching and improved performance.
Information governance and protection
Expanded physical records tracking
Users can now view circulation history and bulk process borrow requests from the Circulation tile—making physical record tracking as efficient as digital.
OpenText Content Management for Microsoft 365
Archive connected Microsoft Teams without additional components
With CE 25.2, administrators can now archive Microsoft Teams connected to business workspaces directly from within OpenText Content Management without requiring the integration service add-on. This simplifies deployment and reduces operational overhead by making archiving a native capability. Organizations benefit from more efficient lifecycle management of collaborative spaces, ensuring content remains governed even after team activity ends.
OpenText Content Management with Content Aviator
Now available on AWS
Customers can now choose AWS or GCP for Content Aviator deployment, opening new opportunities for compliance (e.g., FedRAMP) and hybrid environments.
Topic-aware chunking strategy
Content Aviator now uses topic-based document segmentation to improve the accuracy of summaries and answers, delivering better AI-driven insights.
OpenText Content Management with media management
Edit existing annotations
Users can now adjust existing annotations by changing shapes, repositioning markers, or updating comments—making it easier to maintain accurate feedback throughout the content lifecycle.
Add text box annotations directly to video
A new text box tool enables users to overlay comments directly on video frames. This helps reviewers highlight important moments with clear, on-screen labels, improving communication across teams.
OpenText Content Management with document control
Improved document training
Compliance tracking for controlled documents has expanded. Admins can assign trainees and certifiers, enable users to mark documents as read and understood, and generate compliance reports to support audits.
System Administration
Support for zero downtime patching
OpenText Content Management CE 25.2 introduces support for zero-downtime patching, reducing disruption during system maintenance. This advancement addresses a key operational challenge: applying critical security and application updates without requiring extended outages.
Traditionally, patching operations could require maintenance windows of up to eight hours—interrupting user access and business processes. With zero-downtime patching, updates can now be applied while systems remain available, minimizing impact on users and preserving service continuity.
This feature is especially beneficial for cloud operations teams and administrators managing large-scale or always-on environments. By streamlining the patching process, organizations can stay current with updates, improve security posture, and maintain business agility without compromising availability.
Capture and ingestion improvements
The Object Importer now supports:
S3 storage buckets for data ingestion
The distributed agent framework
A dedicated scheduled bot
These enhancements, including improved administration settings and more, improve ingestion performance and flexibility during migrations.
OpenText™ Content Management CE 25.2 delivers practical, high-impact enhancements that help administrators improve system performance, streamline governance, and enable smarter collaboration across the enterprise. From faster navigation and AI-driven insights to zero-downtime operations and deeper application integrations, this release supports a more agile, secure, and connected content environment. As organizations continue to scale and modernize, CE 25.2 provides the tools needed to simplify complexity, enhance the user experience, and ensure content remains a strategic asset.
February 2025: What’s New in OpenText Content Management CE 25.1
The latest release of OpenText™ Content Management CE 25.1 introduces significant enhancements across document management, user experience, enterprise application integration, workflow automation, and security. These updates improve performance, usability, and integration capabilities, helping organizations streamline content processes and drive efficiency.
Document management & user experience
Smart View home pages
Administrators can create and manage multiple customized home pages within Smart View, assigning them to different departments and configuring advanced rules. Home pages are created and edited using a drag-and-drop style editor within Smart View. End users can then easily switch between multiple home pages via the hamburger menu as well as set a default for a personalized experience.
Optimized multi-selection on search pages
Users can now efficiently select multiple items on search pages, eliminating delays and enhancing productivity when managing large sets of search results.
Simplified access and bulk workflow processing
Users can now act on workflows directly from widgets, processing multiple workflows in a single click. This reduces time spent on manual approvals and increases efficiency.
Business Workspaces & Smart Document Types
Improved performance for opening Business Workspaces
Time to open a Business Workspace has been dramatically reduced for customers running CE 22.1 and later, ensuring faster access to content.
Lock and unlock Business Workspaces
A new event bot automatically locks and unlocks Business Workspaces based on predefined metadata conditions, ensuring data integrity during approval processes. A red lock icon visually indicates when a workspace is locked.
New Smart Document Type bots
Restrict file formats: Administrators can now enforce MIME type restrictions to ensure only specified document types are uploaded.
Request document deletion: A new deletion request workflow ensures controlled document removal, requiring approval when configured. See this i
Resolve missing or outdated documents: Users can now address missing or outdated documents directly from the header widget for faster content updates.
Viewing & transformation
Content Aviator integration with Intelligent Viewing
Users can now interact with Content Aviator directly from the viewer, enabling AI-driven insights while viewing a document.
Bulk document conversion from search results
A new multi-file “Convert” operation allows bulk document transformation directly from search results, improving efficiency and allowing for useful search and export scenarios.
Publication status indicators
Documents in the browse view now display status icons indicating their publication state (e.g., cached, pending, or failed), improving visibility into document readiness.
Banners and watermarks for Business Workspaces
Organizations can now apply screen banners and watermarks from Business Workspace objects, reinforcing security and compliance requirements. Watermarks and banners can now be applied to child objects within the workspace, similar to folders.
Intelligent Viewing installation improvements
A new interactive configuration tool streamlines the Intelligent Viewing installation process, reducing setup complexity. Users that prefer the classic properties file can continue to that text-based method as well.
OpenText™ Content Aviator
Synonyms support
Users can define company-specific synonyms to improve AI understanding of industry-specific terminology, ensuring more accurate responses from OpenText Content Aviator.
Coming soon: AI agentic workflows
OpenText is developing agentic workflows that will break down complex tasks into automated steps, integrating external tools and self-optimizing workflows for greater efficiency.
Document Generation
Document Generation tenant permissions
Permissions for PowerDocs tenants can now be managed using OpenText Directory Services (OTDS) groups, providing enhanced security and separation between business units.
Multiple enclosures support
Users can now upload multiple enclosures at once, reducing manual effort when managing document packages.
Business integrations
Announcing Salesforce Agentforce integration
OpenText Content Aviator for Salesforce Agentforce, integrated with OpenText Content Management in CE 25.1, empowers Sales and Service teams with enhanced actionable insights to boost productivity and accelerate efficiency.
Discover, summarize and translate content from Business Workspace directly within Agentforce, eliminating the need to switch applications.
Deliver actionable insights within Agentforce, allowing users to create Salesforce records directly from Aviator content while staying in Salesforce.
Gain seamless access to relevant content, all within Agentforce.
Outlook add-in improvements
Users can now create new folders within OpenText Content Management directly from the Outlook web add-in.
Attachments from OpenText Content Management can be added to emails in compose mode without switching interfaces.
Teams synchronization enhancements
Workspace Team Leads can now manually synchronize workspace members with connected Microsoft Teams environments, ensuring better collaboration management.
SuccessFactors integration improvements
Onboardee workspaces report: System reports now display the number of onboardee workspaces, providing better visibility into usage.
Enterprise Scan upload approvals: Documents scanned via Enterprise Scan now adhere to Smart Document Type approval workflows, maintaining content governance.
Default perspective loading: SuccessFactors permissions are now used by default to calculate perspective loading, reducing system load times.
SAP solutions: authentication enhancements
Administrators can now configure OAuth authentication with additional parameters, increasing security and compatibility with various system landscapes.
Information governance & protection
Physical records circulation management
A new Circulation tile provides tools for borrowing, tracking, and returning physical records, improving governance for organizations managing physical assets. Notification Center now displays messages related to borrowed items.
Dispositioning enhancements
Users can now stop disposition searches and bulk actions mid-process. Additionally, high-volume dispositioning is now a standard feature, improving large-scale record retention management.
Workflow & automation
New internal event triggers
New bots can now react to internal document events, such as new versions or document generation, expanding automation possibilities.
Scheduled bot usability improvements
Enhancements include a refreshed interface, expanded error reporting, and improved tracking of scheduled automation jobs.
Enable/disable JavaObjects in Webreports
JavaObjects can be enabled or disabled along with Oscript on the Manage Global Scripting page, providing an extra layer of security.
Advanced Media Add-On
Private annotations
Users can now mark annotations as private, allowing them to add notes without sharing them with all viewers.
Clipping with annotation data
When creating clips from existing videos, annotation data can now be included, ensuring critical insights remain with the content.
OpenText Content Management CE 25.1 introduces powerful enhancements that improve usability, performance, and automation. From Smart View optimizations and AI-driven workflows to advanced governance and security features, this release supports organizations in managing their content more effectively. These updates ensure businesses can navigate the evolving demands of enterprise content management with greater efficiency and flexibility.
October 2024: What’s New in OpenText Content Management CE 24.4
Announcing Protected B Certification
The Canadian government’s Protected B certification provides stringent security assurance for cloud services used by federal agencies, ensuring sensitive data is protected against cyber threats. This certification level, applicable when compromised information could cause serious harm, is crucial for agencies managing sensitive data and records. OpenText now offers Protected B-certified cloud solutions, meeting high standards for security and compliance in government information management. OpenText’s solutions empower agencies to securely manage public sector records, streamline processes, and facilitate inter-agency collaboration while adhering to government standards for electronic records and document management.
Protected B certification is valuable for government agencies seeking enhanced security, streamlined procurement, and compliance assurance. By standardizing security requirements, this certification simplifies the process for agencies procuring cloud services, reducing both cost and redundancy. With certified solutions like OpenText Content Management for Government, agencies can digitize records, improve operational efficiency, and enhance citizen service, all while maintaining compliance with federal regulations. OpenText’s commitment to secure information management helps agencies meet their goals responsibly and efficiently, optimizing resources while safeguarding sensitive data.
In addition to Protected B certification, the release of OpenText Content Management CE 24.4 brings streamlined navigation, powerful integrations, and advanced automation capabilities. These updates improve information accessibility, operational efficiency, and compliance with industry regulations. Here’s just some of the highlights from this release.
Enhanced navigation with Smart View hamburger menu
The introduction of a “hamburger menu” in Smart View offers users a streamlined navigation experience. This menu, embedded in the application header, provides quick access to frequently used areas like “My ToDo” and “Recently Accessed,” optimizing workflows and improving ease of use. It can be enabled or disabled via an admin setting.
Intelligent viewing – eye icon updates
The viewing and transformation options in Smart View have been refined, with the “eye” icon updated to include Intelligent Viewing as a submenu item. The eye icon is also now used for other open commands such as the Office integration. This change frees up screen and menu space, making navigation more intuitive for administrators.
Simplified business workspace members management
Business Workspaces in Smart View have been enhanced with streamlined participant management. Users can now manage roles and folder access directly from the side panel, making collaboration setup faster and reducing time spent on administrative tasks.
New business scenario: Customer service
A new Customer Service business scenario has been added to the Business Process Library. Integrated with Salesforce, this scenario supports knowledge base article creation and updates with pre-configured event bots, workflows and WebReports.
Multiple signature types for DocuSign
CE 24.4 introduces multiple signing methods within DocuSign, including support for qualified electronic signatures. Additional metadata can also now be passed to DocuSign. This added flexibility is ideal for organizations needing to meet specific regulatory requirements for contracts and other critical documents.
Search multiple workspaces and documents with Content Aviator
Users can now select multiple workspaces as well as multiple documents when triggering Content Aviator. Workspaces and documents can be selected from anywhere including the browsing view, search results, within a collection and more, as long as they are Content Aviator enabled.
Automatically create a connected Microsoft Team
When creating a new Business Workspace in OpenText Content Management, users can now automatically generate a connected Team. This automated creation simplifies content sharing, enhancing collaboration for users who rely heavily on Microsoft Teams.
Support for inactive employee workspaces in SuccessFactors
The latest update allows automatic removal of SuccessFactors role members from a workspace when employee status changes from active to inactive. Additionally, re-hire scenarios are supported (inactive to active), optimizing synchronization jobs and improving performance for organizations with high employee turnover, such as seasonal operations.
Enhanced high-volume records management metadata performance
Administrators managing large data volumes can now utilize Records Management Metadata Bulk Update Rules, a feature that simplifies high-volume metadata adjustments. This update is particularly useful for organizations needing frequent reclassification or retention changes.
Advanced media add-on enhanced video player and audio support
Advanced Media Add-On now includes an enhanced video player with additional playback controls including zoom, playback speed adjustments, and options to skip forward or back 30 seconds. In addition, audio support has been added allowing users to convert, stream, annotate and clip audio files just like video files.
With these updates, OpenText Content Management CE 24.4 reinforces its commitment to delivering robust, flexible, and user-friendly solutions. By focusing on integration, automation, and improved user experiences, this release equips organizations to navigate the evolving demands of enterprise document management.
July 2024: What’s New in OpenText Extended ECM CE 24.3
The latest release of OpenText Extended ECM CE 24.3 introduces a suite of new features aimed at enhancing the user experience, improving productivity, and ensuring seamless integration with other tools and platforms. Here’s a look at what’s new:
Advanced Media Add-On
Users can quickly and easily convert, stream, annotate and clip video content.
New in CE 24.3, Advanced Media Add-On provides a first-class experience for users interacting with video content as part of business processes. This add-on allows users to:
Streamline video conversion and streaming.
Deliver high-quality video streaming at scale.
Enhance collaboration with annotation tools.
Simplify sharing with quick and easy clip creation.
The latest update to Content Aviator enhances document and workspace summaries. By upgrading from Google PaLM 2 to Gemini, users receive more accurate and useful answers. The summaries now include a short paragraph followed by a bulleted list of key points, making it easier to sift through large volumes of content.
New sales business scenario
Manage the entire sales process from campaign to lead to opportunity to sales order with the new sales business scenario in conjunction with Salesforce. This feature includes records management, Smart Document Types, and more as part of the business process library.
Microsoft Teams – Folder tab in each channel
Extended ECM now keeps users focused on relevant content within specific Teams channels. Each channel connected to a business workspace will have a folder tab pointing to the mapped folder in the business workspace, ensuring easy access to the right content.
Outlook Web Add-In – Bulk email filing
Increase productivity and improve the user experience by eliminating the need to file multiple emails individually. The new bulk email selection and filing feature in the Outlook Web Add-In streamlines the process, allowing users to file multiple emails into Extended ECM more efficiently.
“My ToDo” widget
The new “My ToDo” widget provides users with a singular view of all their assignments, enabling them to quickly take action and push business processes forward. Default sections include:
My Workflows
My Reminders
My Stateflows
Users can also provision custom tabs to track specific workflows of interest. Admins can switch the end user task widget between the legacy “My Assignments” and the new “My ToDo”.
“My Shares” widget – New folders added
For users who regularly share content outside their organization, the “My Shares” widget now provides a holistic view of shares and their status. New sections include:
Shares Expiring Soon: Shows shares nearing expiration, with admin control over the notification period.
Smart Document Types – “Upload with Approval” bot
Ensure the quality of content added to a workspace by requiring approval before uploading certain document types. Users can choose a document type, which then gets sent via workflow to an approver for review before being added to the workspace. Default workflows are provided, or users can build custom approval processes.
Electronic Signatures – Multiple “Meaning of Signing”
When signing a workflow, users can now select from a list for “Meaning of Signing,” allowing for better definition and understanding of the approval process. Business process designers can assign different meanings to each signing step, centralizing configuration for all signatory steps.
Viewing & Transformation – View Only mode for deep links
Enhance security and governance with the new View Only mode for deep links, available at the content or folder level. Users that open deep links in view-only mode will not have the ability to add annotations, print, or save.
Switch between vertically & horizontally aligned metadata fields
The new “Label Alignment” setting under Configure Smart View allows admins to choose between vertically or horizontally aligned metadata fields. This provides better accessibility and responsiveness, adapting to various screen layouts and user preferences.
Records Management – Classification rules for perspectives
Reduce administrative work by configuring a single Perspective for all objects of a given classification. Use a rule to display a Perspective for multiple containers based on a standard classification, streamlining management and updates across Extended ECM.
Records Management – Make confidential
Restrict access to sensitive content with the new “Make Confidential” feature, temporarily removing permissions for all users except the owner and the user performing the action. Admins can control and restrict usage of this feature.
WebReports – Generate Microsoft XML documents
Easily convert documents to .docx format for security requirements. Users can generate MS Word XML .docx files from various sources, including LiveReports, search queries, Content Server files, and external applications. This feature can be scheduled or triggered by specific events.
WebReports – “Run as”
Enhance flexibility and security control by allowing business admins to run reports on backend operations without modifying permissions. The new “Run as” option under Properties lets users select from a dropdown or run as a WebReports System User, with audit trails showing the “Run As” user.
Additional enhancements
Tenant Administrator user type: A new user type for cloud customers that allows access only to administration pages and specific volumes, ensuring segregation of duties without content access.
SAP SuccessFactors integration: Business admins can link to candidate workspaces or start document generation from external applications, extending functionality into SuccessFactors Recruiting or Workzone.
April 2024: What’s new in OpenText Extended ECM CE 24.2
The Extended ECM CE 24.2 release includes new capabilities designed to help organizations master modern work.
Streamline communication with precise linking
Create deep link URLs to point to bookmarks, page numbers, or search terms.
Extended ECM now empowers users with the ability to create a URL that will open a document and navigate to a designated section of that document. The capability facilitates collaboration with the ability to precisely point to a specific bookmark, page number, or search term. As an additional security measure, “deep link” URLs can be sent with a “view only” designation.
Clearly communicate about new document versions
Users adding a new version of a document are now able to easily communicate information about that version. Once the new version is uploaded, a dialogue box pops up to prompt the user to describe why a new version was needed or what changed. Users can also quickly see all added descriptions in a single view of the versions table.
Improve efficiency with new features for working with Extended ECM teams
Reduce manual work by importing teams from a previous Business Workspace of the same type.
A couple of new features improve the way team leads work with their teams:
View team members at a glance – Quickly display team participants, grouped by their roles, by with a single click that opens a searchable side panel.
Easily import existing teams into new Business Workspaces – When creating new Business Workspaces, streamline the process and cut back on manual work with the ability to automatically import a team from a previous business workspace of the same workspace type.
Enhance productivity and compliance with Smart Document Types In addition to using the File Upload widget, users can now easily drag and drop or click to add a document for Smart Document Types. Using Smart Document Types empowers users to streamline work by automating content storage, metadata usage, and follow-up processes.
Tighter integration and usability between Microsoft Office 365 and Extended ECM
Users will be auto notified, via push notifications to Microsoft Teams, of important items relevant to their role.
Users can strengthen the archiving process with the option to delete a Team upon retirement to ensure there are no other copies except the archived copy.
An enhanced Outlook web add-in for Extended ECM will support email filling to any permissible folder
Users have the option to create Teams channels as private or shared for sync mapping
Additional innovations to help you master modern work
Business administrators at organizations that have implemented OpenText™ Content Aviator can now enable Aviator by workspace type, reducing manual efforts when enabling a large number of workspaces.
Extended ECM mobile app users now have the added convenience of being able to create Business Workspaces from within the app.
A new feature for end users who want to work with metadata for reporting enables them to export search results directly from Smart View into CSV or JSON formats, maintaining their selected columns. Permissions and security clearance levels are also maintained within the export results.
January 2024: What’s new in OpenText Extended ECM CE 24.1
The Extended ECM CE 24.1 release includes new capabilities designed to help organizations master modern work.
Content Aviator surfaces your most important information in Extended ECM
With the introduction of OpenText™ Content Aviator, users can leverage the power of generative AI and large language models (LLM) for conversational searches that help them find what they need – faster.
Content Aviator provides generative AI content management and acts as an intelligent assistant that users can ask conversational questions, receiving answers that distill large volumes of Extended ECM content into comprehensible summaries, based on a user’s permissions. Once a question is answered, users can choose to ask follow-up questions or start new searches from scratch. Users can even ask Content Aviator to summarize a Business Workspace with the click of a button.
Streamline processes with easy-to-use document-centric automation
Use Smart Document Types to automate content storage, metadata usage, and follow-up processes.
Administrators can easily configure what happens with uploaded documents using bots to configure Smart Document Types—without the need for complex coding. Smart Document Types help store content correctly, ensure the appropriate metadata is included and can trigger follow-up processes.
With the new flexible, scalable functionality, administrators use simple bots to quickly configure conditions based on categories, attributes, operators and values. Multiple parameter blocks can be applied for more complex scenarios.
Personalize your user experience with options to show, hide and reorder columns
New options for working with columns empower users to personalize their experiences.
Extended ECM empowers end users with the ability to personalize and improve their experience by choosing how to display columns for their individual work preferences.
By simply opening the Column Settings panel, users can choose to select or deselect checkboxes for each column. They can also drag and drop to reorder columns. This view is available throughout the product and for every user—and the customized settings are “remembered” for both browse views and search results views—so the same column order is shown each time a user logs in.
Maximize database storage with improved viewing cache management
Admins can perform new cache operations to optimize available database storage and improve re-processing and troubleshooting of content—choosing to either clear the viewing cache on demand or setting a timeline to automatically clear the cache of anything that has been viewed.
Easily navigate to Business Workspaces from SAP
Two new features empower users with the ability to easily work with Business Workspaces in SAP S/4HANA:
By selecting a line item (such as purchase contract, sales contract, task list, etc.), users can click through to an associated Business Workspace.
Admins can now easily configure a Business Workspace in an SAP Fiori app with key user adaptation—without the need for complex coding.
Improve efficiencies between Microsoft Teams and Extended ECM
There are two new ways to boost productivity between Extended ECM and Microsoft Teams:
Administrators can choose a configured Microsoft Teams Template whenusing the Extended ECM Microsoft Teams job scheduler to automatically create Teams for Business Workspaces. This provides more flexibility and the ability to create and use Teams templates that meet the demands of their organizations.
Using the Teams app, end users have an option to choose a Microsoft Teams Template when simultaneously creating a Team and a Business Workspace.
Stay apprised on system health
A new System Health test framework allows Administrators to quickly test various aspects of Extended ECM, including: Document Management, OpenText Directory Service, Search, and System. The new testing capabilities will help provide Administrators with a more complete picture of system health over time.
November 2023: What’s new in OpenText Extended ECM CE 23.4
The Extended ECM CE 23.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex procurement operations with the Procurement Business Scenario
Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost.
Manage all procurement information from purchase requisition to purchase order with the new Procurement Business Scenario
Manage content related to your procurement processes in Business Workspaces, with the ability to work as a standalone solution (supported by workflows) or driven by processes in SAP S/4HANA. The Procurement Business Scenario makes it easier to:
Create a purchase requisition from any user’s landing page
Manage all procurement information from purchase requisition to purchase order
Keep track of procurement updates on an at-a-glance dashboard
View contract consumption on the workspace
This Business Scenario is designed to work independently supported by workflows or with SAP S/4HANA for more complex processes, including approval workflows. (A new Extended ECM Business Scenarios User Guide is also available for customers (login required) for information about the general structure of Business Scenarios, which Scenarios are available and how to deploy them.)
To keep projects moving, delegate a proxy to cover for a specific user
Extended ECM users can assign a proxy who can act as though they are that user—for coverage during vacations and other situations that arise. Delegate a proxy indefinitely or for a specific start and end time window, allowing for advanced scheduling if an absence is planned. For additional clarity, the assigning user is alerted in the Notification Center every time the proxy user is working as them and a visual banner is displayed for the proxy user noting that they are “working as” the other person. Administrators also have the ability to set and change proxies on behalf of other users.
Delegate a user proxy to work as a specific user and keep projects moving
Quickly address Intelligent Viewing needs
Release CE 23.4 featured several new Intelligent Viewing features:
Support the secure viewing of content with Azure Information Protection (AIP) – “View Only” functionality allows AIP content to be viewed but not published, printed or annotated and restricts further processing with manual or automatic conversion features.
Support for work with Apache OpenOffice Formats – Viewing, annotation, redaction, publishing, and transformation are now supported when working with OpenOffice formats including ODT (text documents), ODS (spreadsheet), and ODP (presentation programs) file formats.
A better, more personalized way to work with columns
Release CE 23.4 provides more ways to personalize a user’s view that is maintained whenever the user logs in from the same laptop and browser:
Browse view – Users can now manually resize columns and scroll horizontally when more columns are available. The manual settings persist for the user’s future work for a personalized browse view experience.
Search view – A new gear icon allows users to switch between views that include tabular search, standard search, and a brand new pinned columns search. With pinned columns, users can set or “pin” a column in place with horizontal scrolling enabled for the remaining columns.
New notifications to keep users informed
Release CE 23.4 featured several new notifications for content sharing:
Share approval – Share coordinators or share administrators who want more control over the content that gets shared with Core Share or Microsoft Teams can now opt-in to receive notifications for shares that require their approval. When an employee tries to add a document to a shared folder, the Notification Center will provide an alert that approval is needed for a document that has been added to a shared folder.
Share Error and Share Expiry – Share coordinators and share administrators can opt-in to be alerted in the Notification Center (vs. via email) for shares with errors or shares that are set to expire in a pre-specified number of days.
August 2023: What’s new in OpentText Extended ECM CE 23.3
The Extended ECM 23.3 release includes new capabilities designed to help organizations master modern work.
Streamline document availability with Reservation Management
Extended ECM SmartView users who have gone to edit a document, only to discover that someone else has it reserved, will appreciate the new Reservation Management feature.
Collaborators can now choose to “request a reservation” on documents that are currently in use, reducing the need to leave the platform to send an email or instant message to notify team members they are waiting. This will help minimize downtime and remove bottlenecks by (1) communicating that a user is waiting for a document and (2) letting that user know when the document is available for them to reserve. This allows users to focus on other projects while waiting for their notifications, and it will be particularly useful for highly collaborative teams that are working with many files—particularly those that aren’t supported by Microsoft Office online or other co-authoring tools.
Reservation Management reduces switching between applications with notifications when a document becomes available.
Automate transformation with a Workflow Module step
A new Workflow Module step for transformation enhances content review and collaboration. Easily convert content to highly accessible PDF/TIFF formats as an Extended ECM workflow step that includes the option to apply annotations, redactions, banners and watermarks before publishing as a new document version or rendition.
Provide clearer at-a-glance information for more productive collaboration
To provide a better user experience for anyone who collaborates through email and Teams, enhanced copy URLs will provide more information at a glance—including icons, document names and a direct download link—so collaborators better understand where a link will lead them before they click on it.
Quickly decide whether to click a link with the greater insights provided by enhanced copy URLs.
Easily add charts to WebReports using no-code templates
Two new WebReport Smart Style templates featuring charts are now available. Without the need for coding, users can now either (1) display a clickable Visual Count Chart or (2) create a report featuring the chart along with a browsable list of the items below, which can be customized with actions such as copying items, viewing properties or copying links.
Columns, categories and attributes can also be easily added without taking up developing time. In addition to the new reports, other Smart Style reports include Simplified Browse, Simplified Metadata and Simplified Table and Visual Count Chart.
Save hours of development time by creating Smart Style reports with charts.
June 2023: What’s new in OpenText Extended ECM CE 23.2
The Extended ECM CE 23.2 release includes new capabilities designed to help organizations master modern work.
Amplify OpenText Extended ECM (or OpenText Documentum) with AI-powered insights
OpenText IDOL, a market-leading knowledge discovery and analytics platform, can now be combined with Extended ECM or Documentum to uncover the rich knowledge and connections hidden in your content. Adding IDOL, which supports over 1,000 data formats, enables users to surface key insights stored deep within unstructured data (within repositories such as Extended ECM, Documentum, Microsoft® Teams or SharePoint and other file shares). For more information, read the blog post: “Work smarter with content insights.”
Make smarter, faster decisions with data visualization of content connections and relationships via a knowledge graph.
Stay on brand and under budget
New streamlined branding functionality reduces both the need and extra cost of custom development to align with your organization’s preferred branding. Business administrators can now add a brand logo, background color theme, breadcrumb font color and/or icon color theme directly from within Extended ECM Smart View. The intuitive WYSIWYG (What You See Is What You Get) editor means changes are previewed before you hit save and can be made with just a few quick clicks. The new branding is implemented within seconds—and admins can revert to the original default settings just as quickly and easily.
Quickly address transformation needs
Release CE 23.2 featured several new Intelligent Viewing features:
Improved efficiency of content transformation – Automatically convert content within a Business Workspace. This container-level conversion can be configured so content that is added is automatically converted from the current format to the universally used PDF/TIFF formats and published to a targeted directory. Additional options include applying banners or watermarks and/or deleting source documents once a conversion task is completed. New functionality is also now available at the folder level: Automatic conversion can be triggered when a new version of a document is added to a configured folder—particularly useful for document revisions or updated drafts of engineering drawings.
Create rendition objects – Create Extended ECM renditions as an output option via automatic conversion, manual transformation and publishing from within the Viewer. The content converted as a rendition maintains a relationship link to the source document version they are created from.
Work more effectively with compound documents – The Compound Document object type is now supported for initiating an at-a-glance multi-file view, automatic conversions and secure banners and watermarks.
Do more with your SAP Integration
The CE 23.2 release featured key enhancements for authentication and productivity within SAP integrations:
Support for SAP IAS/IPS for authentication purposes – For customers that use multiple SAP solutions, Extended ECM supports SuccessFactors tenants that have SAP Identity Authentication Service (IAS) or Identity Provisioning Service (IPS) enabled for authentication and provisioning.
Review file completeness at a glance – In addition to monitoring single workspaces, managers and HR administrators are now able to save time by quickly seeing if documentation is missing or outdated over several workspaces—such as across teams or even an entire organization. A new widget enables users to jump into a view of an aggregated document completeness report with the ability to choose whether to display 30, 50 or 100 items per page. For a more precise view, use filters by document type, country of work, document status and workspace status. The report updates immediately, based on the options you select.
Quickly review file completeness to determine missing or outdated documentation across workspaces.
Improve information governance with retention schedules
Users can better manage the lifecycle of their records. The Record Series Identifier (RSI) retention schedule, which defines the stages of a record and the conditions that move the record to the next stage in its lifecycle, is now available in Smart View. Capabilities include adding stages, editing stages, deleting stages, and approving and viewing approval history.
Additional features for operational efficiency
Enterprise Connect users can now press a handy “Copy Link” button in the “My Working Document List” to copy the link to the Smart View of a document in the Office Editor cache with ease.
The Intelligent Filing Analysis Tool, used for the creation of analysis and runtime profiles for Intelligent Filing functionality, can now be accessed in the OpenText Cloud—with no more need to download it locally.
Controlled viewing and printing and electronic signatures are now fully cloud-ready for quick configuration by Business Administrators.
Accelerate the enterprise content journey with agile and scalable tiered plans
Whether your goals are to boost team productivity, build cross-functional excellence or bridge across boundaries, the new Extended ECM X-Plans have a cloud or license plans to suit your needs. The plans were built to fast-track deployment and accelerate time-to-value at every phase of your modernization journey—all with the scalability to grow as your business grows.
November 2022: What’s new in OpenText Extended ECM CE 22.4
The Extended ECM CE 22.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex real-estate operations with the Real Estate Management Business Scenario
Originally released in CE 21.4, Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost. The Real Estate Management Business Scenario allows users to:
Securely manage all the essential property information such as tenancy agreements, mortgage documents, fire safety plans, surveys, etc. in a centralized repository with proper permissions and user rights
Quickly create a contract with appropriate terms using existing information on a specific property (rental object)
Stay up to date with property leases and contracts by reviewing their renewal/termination dates up to 3 months in advance using the Management Dashboard.
This Business Scenario is designed to work independently or with SAP S/4HANA for more complex processes.
Real Estate Management Business Scenario landing page with Management Dashboard and building information
Gain superior business intelligence with interactive charts
Static data visualizations like charts don’t always provide detailed information about the underlying specifics of the data. Users need a full view of the data’s makeup to truly understand the insights. By introducing interactive charts (in Smart View) in CE 22.4 users can get data visualizations that allow them to drill down and interact with data. These data visualizations allow users to:
Perform actions such as triggering sub-reports, initiating workflows, and downloading reports without leaving the dashboard.
Quickly identify which contracts have been signed, terminated, or reviewed by clicking on a graph (see the pie chart figure below) and then build sub-reports on the type of contract signed.
Contracts Status pie chart when clicked on displays the status of various contracts
Stay away from distractions with mindful Notification Center Updates
Receiving multiple notifications throughout the day regarding changes in a Business Workspace can be overwhelming. The CE 22.4 release comes with a weekly or daily email digest to alert users of the changes in a Business Workspace. This allows users to stay up to date without the distraction of multiple emails. In addition, the newly designed email template brings the familiar Smart View look and feel to a user’s inbox while allowing them to customize the email with their logos and color scheme.
Email summarizing the unread notifications about the changes in a Business Workspace
June 2022: What’s new in OpenText Extended ECM CE 22.2
The Extended ECM CE 22.2 release includes new capabilities designed to help organizations master modern work.
Eliminate data silos and improve collaboration with enhanced sync to Microsoft Teams
Originally introduced in CE 22.1, this release comes with bi-directional editing and versioning of files between Extended ECM Business Workspace and a Microsoft Team, thereby maintaining file integrity and eliminating potential version conflicts. This enhancement allows users to work seamlessly between their system of collaboration, such as Microsoft Teams, and a system of record such as Extended ECM, maintaining a single source of truth. Learn more about the integration.
Synchronization of content between Extended ECM Business Workspace and a Microsoft Teams
Stay up to date with the Notification Center updates
Initially introduced in CE 21.3, Notification Center continues to evolve as the collaboration hub in Extended ECM. This release has added e-mail as a delivery channel for all Notification Center updates. This means that users can enable e-mail delivery of messages sent to them through Notification Center, promptly receiving changes to their watched Business Workspaces, Content Syndication operations and more.
Notification Center updates are delivered via email directly to the users’ inbox
Make content administration seamless with the new Content Manager role
To improve content administration the new Content Manager role allows designated user accounts to bypass permissions and enter a mode enabling access to most of the content in the Extended ECM system; thereby allowing them to self-service content administration and completion of tasks such as un-reserving documents or altering permissions without relying on system administrators or, if deployed as a managed cloud service, OpenText Support.
Increased software scalability and availability with Kubernetes Deployment
Extended ECM is now supported on Red Hat OpenShift, providing flexibility for customers to run their Extended ECM solutions in the cloud or on-premises environments, especially for those in heavily regulated industries such as Banking and Financial services.
Multiple deployment options for Extended ECM users
Improved user experience for the SAP Enterprise Asset Management Business Scenario
CE 22.2 enhances existing features within the SAP Enterprise Asset Management Business Scenario, such as Completeness Check, Metadata Widget with related Business Workspaces, and Team Widget. With the Completeness Check, users can see which documents of a particular document type are missing, such as manuals, technical drawings, work instructions, analysis results, etc. The Metadata Widget provides users with an aggregated view of related Business Workspaces. Finally, the Team Widget enables users to see who is responsible for specific assets or workspaces. Learn more about Extended ECM Business Scenarios.
Seamless integration of dynamic workflows
Dynamic workflows from OpenText™ AppWorks™ provide a way to forward responsibilities and include additional reviewers after starting a workflow within OpenText™ Extended ECM for Government.This integration gives users the flexibility to adapt the steps and tasks for complex case management-based work, thereby connecting information, knowledge, and people to resolve cases seamlessly.
Simplified software delivery for easy administration
With CE 22.2, we have consolidated the software delivery and installation of the complete portfolio of Extended ECM products. This simplifies deployment and administration whether your system is on-premises or in the cloud. Consolidated delivery improves efficiency and reduces the risk of error during deployment as administrators no longer need to identify, check compatibility, check availability, and install modules individually. In addition, with a clearer view of all the capabilities offered across the portfolio, it’s easier for organizations to adopt the Extended ECM model to address new business requirements and use cases.
Magellan Risk Guard integration
With its seamless integration to Extended ECM, Magellan Risk Guard together with the new OpenText™ Magellan BI & Reporting integration enables business users to create custom interactive reports without needing assistance from experts in AI, Data Science or analytics. With access to the new reporting capability directly in the Magellan Risk Guard UI, users can report on the types of risky data that are the highest priority for their department or job role.
Looking to upgrade to the latest version? Discover 10 reasons why your organization should act now, and find out how you can accelerate your upgrade by working with our OpenText Professional Services team.
Previous updates
Looking for more information from the previous updates? Check out the following articles:
For decades, software teams have operated under the assumption that “automation always accelerates.” But recent controlled data suggests a more nuanced story—especially when it comes to experienced developers. In a 2025 randomized controlled trial (RCT) of seasoned open-source contributors, METR researchers found that allowing AI assistance increased task time by about 19% versus working without AI. Are we saying AI slows down expert developers?
That finding flies in the face of intuition: developers in the study expected a 24% speedup, and afterward still believed AI had improved their throughput by 20%. In other words: AI felt helpful, but in practice, it was slowing things down.
In what ways could AI slow down productivity (especially for experienced developers)?
The METR study authors dig into possible causes around how AI slows down expert developers, isolating five plausible contributing factors. A few stand out in particular:
Context switching and verification overhead: When humans must interpret, correct, or adapt AI-generated code, the additional verification steps impose friction.
Model suggestions misaligned with high internal standards: Experts operate under strict conventions, testing/coverage norms, documentation, or architectural constraints. AI’s output often requires rewriting or refactoring.
Learning curves and limited tool maturity: In the study, many developers used AI tools like Cursor or Claude-based agents only for a few dozen hours. Deep fluency with prompting, chain-of-thought scaffolding, or fine-tuned models may come later.
Partial adoption versus full immersion: Because developers had the option to use AI, they vacillated between modes, incurring context-switching costs.
Importantly, the study’s authors caution that these results are a snapshot of a specific setting (experienced devs working in familiar codebases), and not a blanket condemnation of AI in software. Indeed, AI may still help in other contexts, e.g. for junior developers, or in domains with less domain familiarity.
Slower now, faster later: A change-management perspective
This short-term drag in productivity is not a failure of AI, but part of the adoption curve. In organizational change theory, early phases often see regressions or productivity dips as teams absorb new tools, revise workflows, and realign roles. It’s the “cold start cost” of transformation.
In technology adoption models, we expect:
Onboarding friction – Teams must learn how to integrate AI, update conventions, and resolve mismatches.
Toolwork iteration – Modifications such as prompt libraries, model fine-tuning, guardrails, and domain adapters emerge gradually.
Institutionalization – Over time, AI becomes embedded in dev workflows; performance improves once feedback loops, integration, and standards settle.
In this light, a 19% slowdown early isn’t a bug, it’s a signal: we’re in the transition phase.
But this doesn’t excuse blind rollouts. The key is targeted deployment: putting AI where it yields net gain and mitigating where it produces drag.
Use AI for scaffolding, not core logic: Let AI help with boilerplate, test stubs, documentation, or code templates. Leave architectural reasoning, edge-case logic, and domain-specific subtleties to humans.
Adopt mixed-mode workflows: Team members might toggle AI assistance depending on context, e.g. safe zones vs high-risk code paths.
Curate domain-aware models: Train or fine-tune AI on your codebase’s patterns, style guides, and internal libraries, reducing “mismatch repair” overhead.
Progressive enablement and training: Allow teams to gain experience in less critical subsystems, build trust, and scale gradually.
Instrumentation and feedback loops: Collect metrics on time spent, pull request edits, and developer feedback. Evolve AI placements iteratively.
In short: the right AI in the right places can overcome the early drag.
Why OpenText DevOps Cloud holds an advantage
In the OpenText DevOps Cloud platform, we don’t approach AI as a monolithic “silver bullet.” We embed intelligent assistance where it has the highest expected delta:
Context-aware code suggestions and knowledge infusion: The AI module is tightly integrated with your internal libraries, APIs, and architecture, reducing misaligned output.
Guardrails & developer override: We build in safety and fallback paths, so devs retain ultimate control when AI output is incorrect or misaligned.
Governance, traceability, and auditability: Every AI-assisted change is logged, traceable, and reviewable — aligning with enterprise compliance mandates.
Incremental rollout with usage telemetry: We instrument adoption, track cost vs benefit, and guide teams through the transition with insights.
Cross-functional alignment: We don’t just layer AI onto dev tools. We embed it into CI/CD, issue management, and observability — so intelligence percolates end-to-end.
In this way, OpenText DevOps Cloud treats AI not as a replacement, but as an accelerant—one that’s controlled, phased, and adaptive.
From drag to acceleration
The METR study’s result of a 19% slowdown is eye-opening. It forces us to challenge the assumption that AI always speeds up expert developers. If applied without strategy, AI may slow down expert developers for a short time. But it doesn’t negate AI’s potential. Rather, it highlights that adoption is a journey: there will be friction, missteps, and false starts.
The path forward is not “AI everywhere, right now,” but “AI in the right places, with the right discipline.” Through gradual rollout, domain alignment, feedback loops, and governance, the drag converts into acceleration.
Look for a DevOps platform that provides orchestration, intelligence, and control so teams can move past the early productivity dip and toward sustained gains—without sacrificing code quality, reliability, or developer confidence.
When we planned the 25.4 release of OpenText™ Fax Private Cloud, the goal was simple. We wanted to make faxing feel smarter, easier, and more reliable. The star of this release is Fax Aviator AI but there are many other improvements that make life better for admins, users, and organizations. Rather than just listing the features, let me take you through a typical day across different industries. You’ll see how these updates actually play out in real life.
Morning in healthcare
It’s 8:00 a.m. and a busy clinic is preparing for the day. A fax arrives that is 20 pages long, filled with patient history, lab results, and handwritten notes. Normally, a nurse would need to scan through every page before passing it to the physician. With Fax Aviator Summary, the nurse sees a concise overview in seconds. The doctor can focus on treatment decisions right away instead of wasting time sorting through details.
Meanwhile, the IT team at the clinic breathes easier knowing that the new Web Admin tools give them longer field lengths and clearer user management. They can support the staff without juggling outdated admin workarounds.
Midday in financial services
At 11:30 a.m., a wealth manager receives a stack of client investment forms via fax. Instead of manually rerouting each document to the right department, Fax Aviator Route automatically places them in the correct queue. Sensitive financial records no longer risk getting lost in the shuffle.
The manager also needs to communicate with a client. Thanks to the updated Outlook Add-in, she can fax documents directly from her Microsoft 365 inbox. No switching apps and no delays. For the compliance team, the enhanced FaxUtil history makes it clear who resent or forwarded any fax, which helps with audits and reduces the risk of errors.
Afternoon in insurance
It’s 2:00 p.m. and an insurance adjuster is working through claims. A fax comes in with dozens of policy numbers and claim IDs. Instead of typing them into the system by hand, Fax Aviator Extract pulls the key data and makes it ready to use instantly. That saves time and cuts down on mistakes.
Behind the scenes, the company’s admin team relies on the new sentinel file feature in the MFP connector. This ensures that every single page of a claim packet is present before it’s sent. No more partial submissions and no wasted follow-up calls.
Late afternoon in government
By 4:00 p.m., a government office is closing in on the end of the day. A staff member who only uses fax occasionally needs to send a time-sensitive document. Instead of worrying about the process, Fax Aviator Assist guides them step by step so the document is delivered correctly the first time.
For IT security teams, the stronger TLS defaults, AWS Secrets Manager integration, and stricter password rules provide peace of mind. Sensitive government data is protected with modern security standards without slowing down day-to-day operations.
Closing the day
At the end of the day, the common thread is that people save time, reduce errors, and feel more confident in their work. And if you are running Fax in the cloud, you unlock the full potential of Fax Aviator AI which takes these benefits to another level. This is what excites me about the 25.4 release. It’s not just a list of new features. It’s about the real-world benefits that show up in healthcare clinics, financial firms, insurance companies, and government offices every single day. I cannot wait for you to experience these changes in your own daily workflows. Visit our website to learn more about our OpenText Fax solution.
In part 1, we explored how predictive maintenance helps reduce downtime and extend equipment life. But turning early insights into action requires the right mix of connectivity, analytics, and scalability.
Whether you’re maintaining medical equipment, smart infrastructure, or industrial systems, the ability to anticipate issues depends on a tech foundation that can ingest, analyze, and act on high volumes of real-time data.
Every organization has different data maturity, systems, and priorities. That’s why flexibility matters just as much as functionality. A strong predictive maintenance approach calls for a partner who can meet you where you are—with tools that scale and adapt as your needs evolve.
This blog breaks down the essential capabilities behind predictive maintenance—and how OpenText’s analytics and IoT technologies deliver on them.
The technology behind predictive maintenance: sensors, AI, and IoT
Predictive maintenance is only as good as the tech behind it. To move from reactive to predictive, you need a data warehouse or data lakehouse platform that can connect to your assets, capture real-time data, and turn that data into insights—fast. Here’s how it works:
Start with the right data: Smart sensors
The first step to predictive maintenance is getting clean, reliable data from your equipment. That means:
Equipping critical assets with smart sensors
Monitoring real-time metrics like temperature, vibration, pressure, oil quality, and more
Streaming that data continuously to a central system
Sensors provide the raw telemetry. Without them, there’s nothing to analyze—and no way to detect early warning signs.
Make it intelligent: AI and machine learning
Here’s where the “predictive” part comes in. With enough sensor data, machine learning models can learn what “normal” looks like for each asset—and flag anomalies that suggest potential failure.
But effective predictive maintenance models require:
Historical and real-time data—so they can compare what’s happening now to what’s happened before
Context—like asset type, workload, maintenance history, and operating conditions
Continuous learning—so models evolve with your environment
Pro tip: Look for platforms with built-in time series and ML functionality. You don’t want to bolt on AI later—you want it built in from the start.
Keep the data moving: IoT and connectivity
Sensor data is useless if it’s locked in a silo. Predictive maintenance needs fast, secure, and flexible data integration between:
OT systems (e.g., SCADA, PLCs, historians like OSIsoft PI)
IT systems (e.g., ERP, EAM platforms like Maximo and SAP)
Real-time analytics engines
Dashboards for decision-makers
Industrial IoT (IIoT) connectivity enables you to gather and analyze data without moving it through disconnected tools, saving time and reducing risk.
From insight to action: Visualization and alerts
The goal of predictive maintenance is action, not just awareness. Teams need tools that translate AI insights into visual dashboards, alerts, and reports that are easy to understand and act on.
Look for solutions that support:
Drag-and-drop dashboard creation
Role-based access and filtering
Trigger-based alerts tied to anomaly scores or thresholds
Clear model explainability
What’s needed to make predictive maintenance work
Here’s what we’ve learned from teams that have successfully implemented PdM:
Technology
Why it matters
High-quality sensor data
Garbage in = garbage out. Start with solid inputs.
Unified data architecture
Avoid data silos that slow down insight generation.
Built-in machine learning
Reduces complexity and dependency on data scientists.
Visualization and alerting
Ensures insights are actionable—not just theoretical.
Security and compliance
Sensitive machine data must stay protected.
Modular, scalable architecture
Start small. Scale fast. No rip-and-replace.
How OpenText enables scalable predictive maintenance
Once the right data is flowing, you need a platform built to handle it—at scale, in real time, and across environments. OpenText provides the tools to make predictive maintenance work across diverse industries and use cases.
OpenText™ Analytics Database (Vertica)
Built for high-speed, high-volume analytics, OpenText Analytics Database ingests data from IoT devices at a petabyte scale—up to 10 million records per minute. With built-in time-series functions and machine learning, it analyzes data where it lives, eliminating delays and enabling accurate predictions without the need to move data between systems.
OpenText™ Aviator IoT
OpenText Aviator IoT connects your physical assets to the analytics layer, allowing organizations to monitor equipment condition, capture operational metrics, and act on insights in real time—across smart factories, field systems, or infrastructure networks.
OpenText™ Intelligence (Magellan)
This business intelligence and reporting platform transforms complex datasets into intuitive dashboards and visualizations. With OpenText Intelligence, teams get fast access to critical performance and risk insights—so they can act before minor anomalies turn into operational issues.
Together, these technologies support a flexible, future-ready foundation for predictive maintenance—giving your team real-time visibility, accurate forecasts, and the tools to keep operations running efficiently.
Keep operations running like clockwork
Turning equipment data into action takes more than just monitoring—it takes the right data infrastructure, AI, and real-time intelligence. With the right foundation, predictive maintenance becomes a strategic advantage.
Coming up in part 3: Real-world ROI from predictive maintenance: See how teams are measuring uptime gains, reduced costs, and smarter resource planning.
What if your content management platform could do the work for you? Intelligent content management isn’t just about AI—it’s about putting information to work through automation, integration, and governance. Introducing intelligence to content management can be a springboard to new heights of productivity and efficiency. The instinct may be to jump in feet first to reap the benefits of a smarter, more connected workspace, but as the saying goes, you need to walk before you can run.
To drive the most value from content management solutions, it’s critical to have a strong foundation in place. Taking a beat to confirm the validity of existing content, the effectiveness of existing processes, and most importantly, the pain points of knowledge workers using the content, will help you get to the good stuff faster, improving the return on your platform investment.
To help you take content management solutions to the next level, here are four considerations to turn secure information management into an operational advantage to make productivity soar.
Is your data ready for intelligent content management?
Content management is a strategic driver of innovation, agility, and growth. But content management systems are only as effective as the information within. We often use the expression “garbage in, garbage out” to stress the importance of prioritizing data quality. Meaning, if the data isn’t reliable, accessible, and secure, the results from introducing process automation and GenAI will suffer.
Before you evolve to intelligent content management, it’s critical to ensure current data is accurate and verified. Conduct an audit of existing data assets, identifying the sources, formats, and quality of data that will feed processes and AI learning models. In addition, maintaining robust data governance and proven integration processes—syncing data across CRM, ERP, and other business platforms—will help maximize trustworthy data.
How does process automation impact intelligent content management?
Automating critical business processes is a key element of intelligent content management. One opportunity that can be missed when embracing process automation is assessing current processes and working out the kinks, rather than assuming what’s being done today is good enough to be automated. The same “garbage in, garbage out” concept applies.
It’s also important for process automation to be collaborative, bringing the business and technical sides together to intimately understand the process before automating. Technical people can shadow users to see what’s being done with documents today, which can be an eye-opening exercise for both sides, as current work methods may not be the most effective or efficient. In addition, take a look at how well processes are documented and if users are actually using documentation (or are operational manuals collecting dust?), which is vital to fully understand where bottlenecks reside and for compliance.
Are you making the most of system integrations?
When we talk about getting data ready for intelligent content management, there’s information that exists well beyond content management systems, residing within other business platforms and applications. So how do you ensure all information is accurate and in sync, and that the data being referenced by the content management system is trusted and verified?
With trusted content integrations, organizations can manage content in context, with information pulled directly from the system of record to support business processes and workflows. This eliminates the risk of information being mis-keyed or out of date, with changes to data within ERP, CRM, and other systems immediately reflected within content management systems.
And to reduce the tendency to duplicate and copy data from location to location, you need to be able to integrate data across diverse and multi-cloud environments. At OpenText, we enable organizations to take a zero-copy data approach, connecting clouds without moving data. As a result, organizations benefit from integrated content experiences across business applications and various cloud and on-prem infrastructures, maintaining a single system of record and source of truth.
Where can you gain quick automation wins?
When it comes to intelligent content management, leveraging process automation and intelligent document processing (IDP) can deliver big opportunities and quick wins, particularly for processes where documents require any type of approval or review. For example, in the case of accounts payable, if vendor invoices are emailed to a general mailbox, who is monitoring, and how long are invoices sitting unopened? With IDP at the starting line, you could actively monitor the email inbox, pull in attachments, classify the email, add metadata to the invoice, and then kick off three-way matching processes and posting to SAP.
One of the biggest issues of document delays is due to documents sitting idle and not yet residing in the content management system. By marrying process automation and IDP, documents can be brought into the content management system faster, and tasks associated with the document can be completed faster, such as invoices getting paid.
Plus, IDP ensures the information captured from the documents is accurate, reducing the risk of human error. Because even the most efficient process, which could take merely milliseconds to complete, isn’t worth its weight in gold if powered by unreliable data.
The evolution of intelligent content management
The beauty of adding intelligence and automation to content is that it’s just the start of productivity possibilities and far from a one-and-done step. Content management is constantly evolving, spurred by best practices to assess your organization’s friction points, measure process improvements, and identify opportunities to better integrate, automate, and re-engineer business processes.
