Building off the January 2024 analyst recognition update, OpenText is once again honored to receive recognition for our solutions from many of the leading industry analyst firms that have evaluated our company across business units. These reports play a pivotal role in unveiling world-class solutions that add substantial value to organizations, addressing the most complex of digital challenges.
Below is an example of the recognition that OpenText has recently received, encompassing Application Delivery Management, Content Services, Digital Experience, Portfolio, AI and Analytics, Cybersecurity, and IT Operations Management solutions.
Application Delivery Management (ADM):
GigaOm Cloud Performance Testing Radar
OpenText LoadRunner was named a Leader and Outperformer in the 2024 GigaOm Radar for Cloud Performance Testing.
OpenText Media Management was named a Leader and Outperformer in the 2023 GigaOm Digital Asset Management Radar.
GigaOm Digital Experience Platforms Radar
OpenText was named a Leader and Outperformer in the 2023 GigaOm Digital Experience Platforms Radar.
Portfolio:
IDC MarketScape: Worldwide Unified Endpoint Management Software for Small and Medium-Sized Businesses 2024 Vendor Assessment (doc #US51779424, April 2024)
OpenText was named a Leader in the IDC MarketScape: Worldwide Unified Endpoint Management Software for Small and Medium-Sized Businesses 2024 Vendor Assessment. The report stated, “Key features include advanced security measures, flexible management options, and support for a wide range of devices.” In discussing the UEM solution and last year’s acquisition of Micro Focus by OpenText, the report noted that, “Overall, the acquisition positions Zenworks favorably in the competitive UEM market, particularly in cloud and AI integration, expanding its market opportunities.”
IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Devices 2024 Vendor Assessment (doc #US51234324, April 2024)
OpenText was named a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Devices 2024 Vendor Assessment.
Content:
Infosource Intelligent Data Processing and Capture Matrix
Greetings from Goose, a trusted partner for your AI journey. This AI-generated goose has been the champion of seven-star experiences, and over the last few months he’s focused in on the needs and wants of the next generation of developers.
You: How many lines of code do you think it takes to run a modern car or an airplane?
GOOSE: Probably more than 100 million lines of code.
You: Crazy, why so many?
GOOSE: Because we can. But more importantly, because autonomous driving and flying entail machine-led decisions that depend on many, many lines of code with logic.
You: For job security, as a developer, this is a good thing, right?
GOOSE: Honk! It is, and it isn’t. The fact that many companies are becoming software companies means there is going to be a tsunami of innovation. The increasing significance of software in so many industries means that we will reach labor and talent constraints for developing applications.
You: So what should we be thinking about?
GOOSE: First, embrace that software development and delivery is a lifecycle that has to be managed at scale to provide a solid foundation for developers. Your developers benefit from various tasks in the lifecycle being on a single platform for software development – planning, requirements gathering, design, coding, testing, development, deployment, maintenance.
You: But what happens when we don’t have enough resources to innovate?
GOOSE: You then need to embrace what generative AI can do for your software engineers with today’s tools. Find code blocks, suggest bug fixes, auto-generate test cases, auto-generate technical documentation, bring in opensource code, localize, etc.
You: What about security?
GOOSE: Honk again!! That’s an important part of elevating the developer experience. Code security, screening, and recovery must be implemented throughout the lifecycle.
You: Does all of this really make it a better experience for my developers?
GOOSE: When you let the machines do the work, you can 10x the productivity of your developers. The real unlock is taking away the mundane tasks, and letting your smart engineers focus on creative problem solving and innovation around the next thing.
From DevSecOps to nextgen experience
Amongst developers, the notion of DevSecOps is not new. But with the boom of AI, there is a new conversation to be had. Can DevSecOps create new value for the company? Or is the real value to be gained in retaining top talent in software engineering by creating productive work environments?
Jobs are abundant and jobs are being made obsolete. The next generation of developer experience needs to look beyond current roles to future roles. Generative AI can now find bugs, generate code patches, create test cases, and perform the tests; the human roles must also evolve from point tasks to software delivery. Strategy, planning, interoperability, and dependencies across applications and multiple data environments become the higher value tasks. When the tools assist with the basics, “developers” will graduate to “software engineers” and their needs will change. Lines of code become the job of the machine, and the humans focus on creative design, quality assurance, and resource management.
Next, the scenarios become more complex. When a single vehicle or aircrafts requires 100 million lines of code to operate, there are many points of potential failure. What use to be functional and performance testing of an application will graduate into a new category of quality assurance. • How do 10 to 20 different applications work seamlessly together to execute a task? • How do we run end-to-end testing down the assembly line to ensure it does? • How do we ensure code-security scanning is embedded throughout the process? • How do we test against functionality, performance and load, vulnerabilities and threats in the most optimal sequence and manner? • How must we evolve product management to incorporate software upgrades and releases? What should be automated and what should require human decisions?
When we let the machines do the work and the paradigm shift happens, understanding developer productivity is going to be key. Ask yourself and your engineering teams these questions: • How do we measure productivity today? • What should we measure to drive more creativity and innovation? • What does good look like beyond completion of the task? • What can be done by the machine vs. the human to improve that productivity? • What does developer experience at scale look like for us?
Learn more about how you can get started with OpenText™ ValueEdge™, OpenText™ Fortify™, and OpenText™ DevOps Aviator. These new solutions enable businesses to reimagine the developer experience and embrace code security. The future of autonomous decisions and letting the machines do the work with AI assistants will shift the world of software lifecycle management. The profession of software engineering will continue to evolve at rapid pace. Don’t be left behind.
Greetings from Viper, trusted partner for your AI journey. This AI-generated hummingbird has been busy buzzing around in the clouds, figuring out how companies can best manage data and devices at the edge. Good thing there is more nectar to fuel her up, she’s going to need it!
You: What is IoT?
VIPER: Well, if IoT was an emoji or an expression, it would be: (1) a cloud with legs, (2) a tornado of devices, or (3) an air-tag tracking anything (keys, dog, purse, avocado). Which do you think it is?
You: LOL, I don’t know. What really is the “internet of things” nowadays?
VIPER: I think it’s the combo now. Five years ago, IoT was about smart devices (i.e., smart refrigerators, smart cars, smart light bulbs, etc.) where the power of computing and software was being embedded in everyday devices. Today, those things are collecting and sensing all types of information and data that can be more holistically managed to benefit a business.
You: What is the edge?
VIPER: When I buzz around, my flight paths are now really wide. What I mean is, the affordability of sensors, smart devices, and gateways is allowing for many things outside of the data center to be connected back to the cloud through the public internet.
You: Why does this matter?
VIPER: Technology is allowing us to advance from smart things to smart ecosystems. Think about smart cities, next-generation healthcare, intelligent manufacturing, autonomous driving. These all require some level of collecting, tracking, monitoring, and logic for decision making.
You: What does this mean for my business?
VIPER: It means that you can reimagine your business through the eyes of how an ecosystem powered by IoT platforms and services help you manage work differently and more effectively. Think about all the assets that your business owns, think about the movement of those assets, think about how sensors can provide insight, and now you can design your own smart company.
Autonomous decisions and workflows
The cost efficiency of technologies that are available today for tracking any “thing” has shifted the paradigm of IoT. From QR codes to RFID tags to Bluetooth devices, the ability to track and trace physical assets has become much easier. Therefore, any asset-intensive businesses or ones with high value assets (i.e., products, materials, equipment) have an opportunity to improve efficiency and effectiveness through technology.
Tracking and traceability is not that interesting on their own. But when software can help collate the information from the devices and marry that together with other sensory data to enable business decisions, the power of IoT goes to another level. From product authentication to precision supply chain management to risk mitigation, real-time information and insights through IoT platforms can bring business owners a new sense of relief and control.
Reimagine your IT environment map with IoT and redesign your knowledge flow:
Inputs
• Assets: high-value assets in your supply chain (i.e., expensive materials, finished products) • Devices: sensors throughout your work environment that collect monitoring data (e.g., temperature, light, color, proximity, etc.) • IT equipment: mobile devices used by your field workers
Knowledge flow design
• Track & authenticate: What needs to be tracked? What needs to be real-time? What information needs to be bi-directional? When and where does it need to be authenticated in the movement to avoid fraudulent activity, for quality control, or for damage-prevention? • Find & manage: How can real-time findability change the current workflow of people? What type of information needs to be proactively managed? What decisions should be automated versus being manual? Where can you remove potential human error? • Monitor & predict: What type of dashboards do various roles around the company require? What IT devices do your field workers need this on? How can predictive insights and analytics help you better manage business? Where can AI help to advance your employees?
Technology solution needs
• Tracking and tracing • Internet connectivity • APIs for data flow • Cloud data storage • Cloud data processing • Insights & intelligence by roles • Custom applications for next jobs
Learn more about how you can get started with OpenText™ Aviator IoT. This new solution helps businesses that want to reimagine work and embrace autonomous decisions. Let the machines do the work!
Greetings from ICE, trusted partner for your AI journey. This AI-generated Yeti has had a busy six months. He’s been around the globe to visit customers, helping them diagnose their first use cases to apply AI. Don’t let his blue fur and fuzzy demeanor throw you off; ICE knows the promise of AI. This trusted Yeti is helping young aviators out there earn their first wings.
You: I get AI for consumer, but are enterprises really applying AI?
ICE: [grunt] AI businesses experiment. Production ready no.
You: But really, what is generative AI being used for?
ICE: [rarr] Productivity businesses want. Notes meeting summarize. Research content people make faster. Code developer automate. Creativity employees unlock.
You: Does AI eliminate jobs or make the humans better?
ICE: Let the job machine do the job!!
You: But how?
Shift of the knowledge worker
The recent rise of AI has brought AI assistants everywhere. Over time, AI chat will likely become the preferred interface to knowledge. Simple searches are quickly evolving into prompt engineering and asking the right questions. One-directional information learning is fast turning into an unlimited world of “Ask me anything.” The shift is massive as we move from the world of automation to the world of AI.
What does this mean for the humans? If you were once the person who received the questions/requests that can now be answered by machines, this means you can focus on more complex cases and next-level needs. If you were once the person who asked the questions, you now need to have better judgement around what’s true versus what’s not, so you don’t inadvertently make wrong decisions. The tension grows–authenticity is quickly being replaced by surrealism as AI-enabled impersonator technologies get better.
When technology shifts the culture of knowledge, companies need to be ready for three things:
How to safely and securely meet the wide range of asks and interest for AI-tools while maintaining governance
How to train up employees to utilize the tools effectively and evolve their process/roles/responsibilities
How to foster a positive environment for open knowledge sharing to unlock new ideas, new business value, and new potential heights
Learn more about how you can get started with OpenText™ Content Aviator and OpenText™ Aviator Search. These new solutions from OpenText help businesses that want to apply GenAI on top of existing documents, repositories, and workspaces. Embrace the notion of “nothing is wasted” and get more value from your IP today with OpenText.
Over the course of the last six months, much has shifted in the technology landscape, and much has advanced at OpenText. At our premiere information management conference OpenText World Europe 2024 this week, the attention is focused on new innovations that meet new customer needs.
Information management elevates human potential
There is no doubt that the AI revolution is here. For most businesses, AI has introduced a new mindset, a new way to think, a new appreciation for trust and data, and a new outlook on how to unleash human potential.
Throughout the conference–held in London today and moving to Munich then Paris this week–dozens of examples of how automation and AI acts as a force multiplier to empower people are being shared. In each of these instances, AI is not the destination, rather the promise of error-proof processing, and better creativity and efficiency are the ultimate goals. Letting “machines do the work” is finding new meaning:
Banking and financialinstitutions can use OpenText™ Aviator to reimagine their business support help desks. Help-desk employees can now find very specific, summarized answers from a deep repository of private, secured, semi-structured information in minutes instead of days.
Automotive and manufacturing companies can use OpenText Aviator to reimagine their business intelligence and process automation. Operations and engineering employees can now search across legal, procurement, patent, safety procedure, and contractual documents to accurately summarize information and take next recommended actions.
High tech, healthcare, and retailorganizations can use OpenText Aviator to automate the process for searching and summarizing customer-related information scattered across many applications. Whether to resolve and settle claims or to support disputes, employees can now help businesses avoid unnecessary risks.
In the AI-first world, information management has become even more essential.
When the ultimate promise for humans is frictionless decision making and artificial general intelligence, information automation and AI are inseparable. Yet conference attendees who are ready to take flight with AI have questions: Where is the data? Is it ready to run models? How do we engage with information differently to find what we need? Can the results be trusted? And more.
Luckily, OpenText can help.
What’s new at OpenText
Last year at OpenText World Europe, we had just closed our acquisition of Micro Focus. A year later, we have delivered on our promise. We have accelerated our portfolio into cloud, and we’ve placed strategic emphasis on key integrations–notably embedding security and intelligence everywhere. The acquisition brought together experts to accelerate the opentext.ai strategy and bring forth a roadmap of innovations that is meaningful to our customers.
As a result, Titanium X is our strategic roadmap to be delivered by our CE 25.2 release next year. Our three areas of innovation to meet customers’ next needs are:
Business clouds: Knowledge with security can be a competitive advantage for our customers in modern work and business fabrics. OpenText sets out to elevate everyone, from engineers to IT, with integrated and secure technology to drive meaningful simplification and efficiencies.
Business AI: Data governance, compliance, and authentication are table stakes today. OpenText is applying generative AI to power customers to get more out of their IP. With AI assistants that run across large private data sets, the right people get the right information.
Business technology: Connected data is an imperative and prerequisite as workloads continue to shift to cloud. OpenText is focused on bringing customers enterprise-strength data platforms deployed anywhere in anyway–private cloud, public cloud, or through APIs.
Throughout the OpenText World conference, we are showcasing solutions across all our categories to demonstrate how customers can uniquely benefit from working with OpenText. Some of the common themes include:
Automation + AI: OpenText applications already handle capturing, organizing, processing, and analyzing data, so applying AI for productivity gains is simple. You don’t need to move the data, and the data doesn’t get stagnant so AI can be always-on, always productive.
Governance first: OpenText has a track record of security and trust. OpenText Aviator runs on top of governed, curated, organized data and workspaces – so permissions and compliance stay intact as generative AI is applied.
Data diversity: Many AI business problems requires data from multiple sources, multiple operating systems, multiple clouds, with multiple access restrictions. OpenText Aviator Platforms can ingest all types of data from applications and devices to power AI.
As both OpenText CEO & CTO Mark J. Barrenechea and OpenText CPO Muhi Majzoub commented in their opening keynotes this morning, there is no one answer to achieving business transformation through IT modernization. OpenText sits at the center of connected ecosystems, the internet of clouds, and we play a critical role as our customers adapt cloud, security, and AI. Whether it’s helping business clouds to go faster, business AI to be smarter, or business technology to scale, OpenText is here to assist customers on their AI journey.
5 takeaways from OpenText World Europe 2024
Adopt an AI mindset Embrace the destination of frictionless decision making. Learn autonomic decisions to reimagine your business.
Unlock productivity Ensure automation and AI are not separated. Automate the information and then prompt it with the right questions. Never waste anything.
Prioritize trust Secure and govern data. Be specific for the domains and compliance standards you solve for, so you can trust the outcomes of AI-driven decisions.
Let the machines do the work Strive for error-proof processing by removing human errors and aiding humans overwhelmed by data, as well as those using and creating software.
Elevate human potential Empower people through a new mindset, new levels of productivity, and new trust in autonomous decisions. Simplify to raise creativity, efficiency, and imagination.
Find out more about what’s happening at OpenText World Europe 2024, including live demos of our new Aviator releases, by watching the on-demand keynotes. Read about our solution innovations in today’s CE 24.2 launch. And visit our website.
We, at OpenText, lead groundbreaking digital transformations, providing our customers with essential tools to navigate the ever-evolving business landscape. Information holds unparalleled power, however, with AI, change is imperative, and success will favor those who swiftly embrace, accelerate, and reimagine work.
The next generation of innovation will be driven by artificial intelligence (AI) and firmly rooted in effective information management. This is the focal point of this week’s OpenText World Europe 2024 conference (April 15-18). If you’re not already onsite with us in London, Paris, or Munich, you can still register to join virtually.
As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. This release marks the next step in our Titanium X initiative which was first announced in 2022. Titanium X represents our strategic product roadmap to provide a common platform for consuming all OpenText software and services, delivered by CE 25.2.
With this in mind, CE 24.2 reaffirms AI as a force multiplier for human potential, enhancing our robust OpenText™ Aviator suite of AI-driven solutions. We continue to integrate cutting-edge AI directly into our products, creating solutions that are not only responsive but anticipator as we revolutionize the very essence of work. Most notable in this release, we delve into how information management plays a crucial role in powering and safeguarding data – a pre-requisite for maximizing AI’s potential to solve tomorrow’s most complex problems.
And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology.
As you’ve likely seen in our announcement today, there’s always so much more to our Cloud Editions releases. Let’s explore these world-class innovations further:
Innovations in OpenText Aviator
OpenText™ Aviator Platform: The metamorphic impact of AI and analytics cannot be overstated. While the productivity gains and broad benefits are limitless, the transition from a concept to integrating AI and analytics into every product and service begins with harnessing our most strategic asset – data. With this principle in mind, in CE 24.2, our OpenText Aviator platform revolutionizes the AI and eDiscovery market by refocusing attention on the crucial role of robust information management in extracting business value from data with the following innovations:
OpenText™ Core Analytics Database: Our new enterprise-level data lakehouse seamlessly combines the robustness of OpenText™ Vertica™ market-leading analytical database with the increased flexibility provided by SaaS. This scalable solution not only powers analytics at lower costs but it also has a positive environmental impact with 50% fewer servers needed.
OpenText™ Aviator Search: We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. By smartly expanding upon foundational AI, this innovation adopts the latest in conversational capabilities so teams can access the answers they need in real-time in a far more intuitive and digestible way.
OpenText™ Axcelerate™ with Aviator: We have bolstered our flagship legal platform by embedding generative-AI capabilities to improve the summarization of key documents and concept groups for investigations and document review. As a result, legal practitioners and teams can quickly comprehend crucial content and concepts within large datasets – faster than ever – to gain a strategic advantage with the goal to ultimately work smarter.
OpenText™ DevOps Cloud Aviator: We’re dedicated to supporting software engineers and testers in delivering applications swiftly and with greater ease, eliminating the need for technical jargon. To achieve this goal, we’ve enhanced our OpenText DevOps Cloud Aviator with an “ask me anything” smart assistant powered by AI and LLMs, and embedded with conversational search. With this tool, teams can effortlessly seek information about technical features – systems, tasks, and tests, for example – presented in user-friendly language. This minimizes risks and rework by providing developers with easily understandable and relevant feedback, valuable insights, and more, right from the start.
OpenText™ Content Aviator for Documentum: We’ve expanded the integration of our generative AI-powered intelligent assistant, OpenText Content Aviator, across all our Content Cloud platforms. In this release, we’ve strengthened OpenText™ Documentum to meet the growing demand for speed and automation, enabling users to quickly find the information they need to perform their tasks more efficiently. With an interactive, conversational interface, OpenText Content Aviator streamlines document and folder analysis, summarization, and translation, empowering teams to prioritize high-value tasks. Combining generative-AI with the information management capabilities of OpenText Documentum, ensures users receive the best and most relevant responses based on their tasks, roles, and permissions.
OpenText™ Aviator IoT: In this release, we’re introducing OpenText Aviator IOT, aimed at revolutionizing autonomous supply chain networks and enhancing asset management operations for business networks. This end-to-end IoT platform, integrated into our OpenText Aviator product suite, offers a range of features tailored for forward-thinking enterprises focused on supply chain resilience.
Early features in this release include high-quality message processing and orchestration, intuitive drag-and-drop business intelligence and visualizations, and predictive AI analytics. And this is only the start.
OpenText™ Experience Aviator: We’ve transformed how enterprises engage with customers across the entire customer journey, from initial purchase to advocacy, to maximize lifetime value. To integrate AI into many of our core cloud offerings – such as OpenText™ Exstream™ (to boost personalized communications for individuals) and OpenText™ TeamSite™ (our single interface content management solution) – we’ve introduced OpenText Experience Aviator. This powerful platform offers a wide range of innovative generative-AI capabilities that are now accessible across various authoring environments and channels. With OpenText Experience Aviator, users can effortlessly create personalized content, leveraging generative-AI to rapidly generate relevant material to enhance content creation across different experiences and communication tools.
OpenText™ IT Operations Aviator: In this release, OpenText IT Operations Aviator strengthens our AIOps offering and enhances ITSM functions by equipping both OpenText™ Operations Bridge and OpenText™ Service Management Automation X (SMAX) with intelligent generative-AI capabilities.
OpenText Service Management Automation X (SMAX): SMAXcustomers can now benefit from enhanced user accessibility as service desk agents can leverage a smart, intuitive chatbot for faster issue resolution and information retrieval, regardless of their on-cloud or off-cloud work environment.
OpenText™ Operations Bridge: Our AIOps platform has been enhanced with gen-AI capabilities to facilitate more efficient IT troubleshooting and root cause identification for IT operations. Powered by a private and intelligent LLM-infused assistant, it empowers all operators and administrators to tap into the most relevant answers and solutions while ensuring data privacy.
OpenText™ Thrust Studio: CE 24.2 marks the official launch of an early access version of the OpenText Thrust Studio, a real-time digital assistant designed to provide developers with seamless and instant access to the support they need. By offering quick access to relevant code samples and API documentation within their Visual Studio environment, OpenText Thrust Studio accelerates application development, ensuring developers can work faster and smarter to meet project deadlines.
Needless to say, the way we work is changing, and OpenText is here to help keep you ahead of the curve. Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.
New innovations in Cloud Editions 24.2
Innovations in OpenText™ Cybersecurity Cloud
OpenText™ Cybersecurity Cloud empowers proactive organizations with thorough and timely threat intelligence, facilitating prompt risk mitigation.
In this update, we extend our support to organizations responsible for analyzing digital devices to uncover evidence of cybercrime. These organizations often encounter challenges in swiftly and accurately acquiring and analyzing evidence from diverse digital sources, including computers, cloud platforms, IoT devices, and mobile devices.
To address this, we are thrilled to introduce a pioneering artifacts-first workflow to OpenText™ EnCase, our suite of digital forensic investigation solutions. This innovative tool streamlines the investigation process, saving time and enhancing reliability in achieving accurate investigative conclusions.
By automatically organizing artifacts into easily identifiable categories via a modern workflow and user interface, investigators can quickly gain access to relevant information. Combined with the deep-dive investigative capabilities for which EnCase is well-known, digital forensic investigators for public safety, government agencies and corporate enterprises can depend on a single tool to seamlessly gain insight into their investigation, empowering them to promptly obtain actionable intelligence and expedite case resolutions.
Innovations in OpenText™ Experience Cloud
OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.
In this release, we’ve introduced OpenText™ Core Experience Insights, a cloud-based SaaS application aimed at enhancing customer experiences. Tailored for customer success leaders seeking to optimize positive customer interactions, OpenText Experience Core Journey features a comprehensive, insight-driven interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers’ previous behavior or status. It’s an invaluable tool for leaders aiming to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.
Additionally, innovations to OpenText™ Exstream have streamlined customer printing processes and accelerated the production of complex documents at speeds of up to 10 million pages per hour. Controlled from a single unified interface, this release boasts two major innovations: first, the optimization of high-volume printing capabilities, enabling the production of personalized documents at unprecedented speeds while supporting a wider range of formats; second, the acceleration of modernization to OpenText Exstream Cloud Native, offering critical advanced print features necessary for high-fidelity outputs. These enhancements empower customers to achieve greater efficiencies and cost savings in the production and delivery of personalized communications, as well as facilitating a smooth transition to a modern cloud-native platform over time.
Innovations in OpenText™ IT Operations Cloud
OpenText™ IT Operations Cloud raises the bar for IT service performance despite cloud complexity, cost constraints and staff shortages.
Finally in CE 24.2, we are further supporting individuals encountering challenges in application observability, whether stemming from inadequate support for cloud-native applications or high costs associated with existing providers, can now depend on OpenText™ Application Observability for enhanced assistance.
The newest inclusion in our IT Operations solution suite provides comprehensive insights into application performance by leveraging OpenTelemetry, departing from outdated proprietary methods, and enabling insights across various applications. Users can quickly identify key performance indicators at the code level and employ guided workflows for more effective problem isolation. Representing a notable advancement in the application performance management (APM) industry, this tool provides a modern, user-friendly solution that underscores OpenText’s commitment to the APM and Observability market. Seamlessly integrating with our AIOps and ITSM platforms, it provides a holistic approach to ensuring the reliability of modern applications.
Looking for more?
For more on all the CE 24.2 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.
“Careers — not jobs — are purposeful. You navigate the opportunities and obstacles along the way, and you almost never move in a straight line.”— Mark J. Barrenechea, CEO & CTO
This quote comes from Mark Barrenechea’s recently published book Versant: Decoding the OpenVerse. Regardless of where you are in your career journey, different opportunities and obstacles will inevitably present themselves. It’s up to you to decide whether to seize those opportunities and how to navigate the challenges ahead, all while possessing a growth mindset.
Empowering OpenTexters in their unique career journeys
In early March, OpenText held Career Week, one of our most highly anticipated annual employee events. This is a time where OpenTexters around the globe are invited to reflect on their career paths and spark thoughtful discussions about their professional development. The week-long event is filled with a variety of in-person sessions and virtual presentations across our five geographic regions. From tips on how to craft a strong professional brand, to listening to colleagues from around the world share their own unique career journeys, there is something for everyone!
This year’s Career Week had one central goal: to ensure each one of our 25,000 OpenTexters around the world had meaningful career conversations. As a company, career reflections and conversations are essential to our overall employee experience, and while these discussions take place throughout the year, Career Week presents a unique opportunity to bring our entire workforce together around a shared vision, while thinking about futures unique to the individual.
In one of our discussion panels, one of our regional sales leaders shared insights about the benefits of developing a solid career development plan:
“We spend a lot of time diving into our work, and sometimes our career plan gets a bit lost in terms of where we want to be a few years into our career. Having that career discussion with your manager, mapping out the steps, and rationalizing what your career aspirations are is key for working towards them. So, I think a career plan is critical.” — Jeffrey Neo, Regional Vice President, Southeast Asia
Another senior leader in the panel shared how to encourage teams to take time to develop a career development plan:
“I always encourage my team to complete their individual development plans, as it is about them! It’s about prioritizing and thinking about how they can be better each day. What are the skills that are going to enhance them today to work their best? Or, what are the gaps in their skills to get them to that next level, while they are working on everything else? This is all about building their personal brand within the company for whatever may come along.” — Tanya Lord, Director, Customer Success
Not only is career development important for our employees, it is also valued by our leaders and management.
International Women’s Day panel: Inspiring inclusion in the workplace
The final day of Career Week fell on International Women’s Day (IWD), and we invited the entire company to join special virtual sessions that kicked off a month-long series of IWD celebrations across OpenText. Aligned to OpenText’s Zero-In Initiative, we continue to commit ourselves to fostering an equitable, diverse and inclusive workplace. The sessions were facilitated by our very own Vice President of Equity, Diversity and Inclusion, Yvonne Thomson, who was joined by a panel of amazing women sharing their thoughts on how to inspire inclusion in the workplace.
Below are some thoughtful takeaways from some of our panelists:
“What my manager does to inspire inclusion may seem so simple, but it makes a big difference. During every team meeting, he gives everybody an opportunity to speak. He goes around the room and asks every single person: ‘Do you have anything you would like to say or add?’” — Yekaterina O’Neil, Distinguished Technologist & Principal Security Researcher
“The leaders at OpenText are really quite special. From onboarding onwards, there is a deep sense of belonging that is instilled within us that I believe is really important. I don’t think I would have been able to deliver on the projects that I did within my first few months as an OpenTexter without having the support of the leaders within the organization.”— Harriet Tobin, Enablement Program Manager
Open your path at OpenText
As the curtains closed on our week-long event, we were delighted with the positive feedback we received! Here are just a couple comments from OpenTexters:
“OpenText making time for Career Week for all employees speaks volumes on the company’s commitment to our career development.”
“It was wonderful to hear about different career journeys. I liked the diversity of topics and hearing from different areas of the business.”
OpenText has a wide array of resources to support career planning and continual dialogue, so our employees can feel well-equipped and empowered to take the next step in their career, right here at OpenText. We have a high-performance learning culture. No matter what your role is, there are always opportunities for growth.
Curious to learn more about us and the career opportunities that are available? Visit our Careers page today! Your next career step may be just around the corner.
Headquartered in Cape Town, South Africa, Pick n Pay is a leading retailer that operates more than 1,650 stores in seven countries on the African continent. While we continue to grow our physical footprint, online and mobile shopping are increasingly popular channels for our customers. Alongside our standard home delivery services, we recently launched the ASAP! mobile app for deliveries within 60 minutes of more than 400 participating stores.
The constantly growing demand for new digital tools and new features for existing tools—both from internal business users and from our customers—puts our software testing and development workflows under a lot of pressure. To help us stay on top of the workload, we’re heavy users of OpenText™ solutions, including the latest ValueEdge™ release for automating and managing our software cycle from end to end. We use OpenText MF Connect to sync releases, stories, and bugs between ValueEdge and Jira in real time.
Beta testing DevOps Aviator
After I presented at OpenText World 2023 in Las Vegas, I accepted an invitation from OpenText to take part in the beta testing of its new OpenText™ DevOps Aviator™ solution. Aviator is Large Language Model (LLM) technology that uses Google’s PaLM 2 data lake as its main source of reference data. We use ValueEdge as a SaaS solution, so OpenText simply activated DevOps Aviator in our workspace–that’s all it took to be able to start testing the new AI capabilities.
Right away, we saw that DevOps Aviator could not only do the job, but actually add value.
We chose a few stories from one of our recent software releases and used DevOps Aviator to create test scenarios. To conduct the test, we pulled user stories into ValueEdge and converted them to features. From there, we asked DevOps Aviator to create test cases for us. The DevOps Aviator function is really simple to use and fits perfectly into our existing workflow; essentially there’s a button in ValueEdge that says, “This is my feature, generate the test cases for me.”
Proving the concept
We started our testing by having both DevOps Aviator and our manual testers write test cases for Pick n Pay’s online shop and our mobile app. We then compared their output, and very quickly saw that DevOps Aviator was absolutely spot on. On average, 8 out of 10 of the DevOps Aviator suggestions matched the output from our manual testers. In addition, there was always at least one valid test case that the manual testers had overlooked. DevOps Aviator also added 20% coverage on our testing for platform specifics. So, right away, we saw that DevOps Aviator could not only do the job, but actually add value.
By allowing us to automate earlier in the process, DevOps Aviator will save effort, accelerate testing, and enable us to have a lot more coverage.
At that point, fully comfortable that DevOps Aviator was in line with the type of test cases we write, we stopped writing test cases and instead asked DevOps Aviator to show us the test cases we needed to run for each feature. We went through this testing process for about 45 features, which has given us complete confidence in DevOps Aviator’s ability to give us the results we need.
Faster, easier, more comprehensive
In addition to improving consistency and standardization between manual testers, we can see that DevOps Aviator will optimize our staffing resources by freeing testers from the routine writing of test cases and enabling them to focus on the more complex aspects of their jobs, such as exploratory testing and scenario analysis. DevOps Aviator also allows for faster feedback loops, enabling us to provide scenarios upfront to testers in sprint planning.
By allowing us to automate earlier in the process, DevOps Aviator will save effort, accelerate testing, and enable us to have a lot more coverage. When it comes to software test automation, you normally wait for the manual testers to complete at least one round of testing, then put the feature into production, and then automate. But with DevOps Aviator we can change the process, introducing automation even while the team is still busy developing.
We’ll no longer need to spend two or three days writing test cases—that will completely disappear from the equation. Our standard goal has been to have between 75% and 80% of new features automated for QA testing or system integration testing. With DevOps Aviator, we’ll be able to increase that to about 95%, as a result of eliminating those two or three days of waiting for manual test cases to be written.
As a further benefit, we can see that DevOps Aviator will help us onboard junior resources faster. Our model in Pick n Pay is to grow our teams from the junior level, so we have an intern program for new testers. We think that DevOps Aviator will shorten the onboarding process by at least six weeks by providing suggestions for the new staff to evaluate.
We’re now eagerly looking forward to DevOps Aviator graduating out of beta, since we can see that it will save us a lot of time and effort, as well as accelerate our software lifecycle and help us get new talent up to speed. This is something we’re definitely interested in adding to our DevOps toolset!
Hear more about how Pick n Pay plans to take advantage of AI from my participation in the keynote presentation at OpenText World Europe 2024 in London.
Guest author: Leon Van Niekerk is Head of Testing at Pick n Pay Group, a South African retailer. The company operates three brands-–Pick n Pay, Boxer and TM Supermarkets. Pick n Pay also operates one of the largest online grocery platforms in sub-Saharan Africa.
AI is bringing us into a new epoch of human society—it is a force multiplier for human potential.
OpenText is about Information Management + Data + AI + Trust.
AI also reflects its creators. We are currently at a critical point with AI. This is our moment to build the future that we want to live in.
AI can carry implicit bias and perpetuate unequitable power structures. We are on a journey to hear from a wide variety of voices and learn new perspectives on how to build AI that is sustainable, ethical, and inclusive.
As part of our celebrations for Black History Month, I recently had an incredible conversation with Karen Palmer, Storyteller from the Future, Award-winning XR Artist, and TED Speaker who explores the implications of AI and technology on societal structures and inequality. Karen won the XR Experience Competition at South by Southwest (SXSW) 2023 with her most recent project, Consensus Gentium, designed to drive discussion about data privacy, unconscious biases, and the power of technology.
I am thankful to Karen for sharing her powerful and insightful ideas with OpenText, and exploring with us the idea of decolonizing AI. You can read highlights from our conversation below.
***
Mark: As humans, why do you think we need AI?
Karen: The most important aspect or characteristic of AI is efficiency and speed. So, not about accuracy off the bat. It’s going to make things more efficient for you and it’s going to make it quicker for you. That’s a service they’re providing for you.
It’s all being driven around commerce, capitalism, and then the other side of it is surveillance. Like when Charles was crowned king, that was when they kicked in the most complicated and far-reaching AI system, facial recognition system, that’s ever been in England.
You and I may think, “hey, do I need AI?” But we haven’t got a choice in what’s happening today, because it’s being suggested to us.
My view on smart cities is that I really call them “surveillance cities,” because everything is sold to us as “it’s going to be more efficient, speedy, and make our life more safe.” But what it does is that it brings in more measures of security.
So, for example, Robert Williams in Detroit was the first person arrested by the facial recognition system that got it wrong. That was a system called Project Greenlight, and it was presented to the city of Detroit and recommended because there was so much crime. That if they put this surveillance grid in there, it would be better for fighting crime, to keep them safer. And what happened is that it’s now surveilling people and arresting people of color and they can’t dismantle that system. It’s here now.
So we have to be very aware of what is being sold to us and how we would like to use it. And by “us,” I mean all people. It might impact people of color or black people or women or minorities first, but it’s going to impact all of us eventually.
Mark: Thank you for sharing that. We’re here to challenge ourselves today. You used this expression, “chains of colonial algorithms,” and you also used a term, “decolonizing AI.” I’d love to hear your voice on what does that mean to you and what should we take away from that?
Karen: I’ve been looking at bias in AI since 2016-2017. But the deeper I go into it, the more I feel that maybe that term is a little bit of an understatement. That we really need to look at decolonizing AI and dismantling the colonial biases which are deeply embedded within these artificial intelligence systems— which are built on historical injustices and dominance and prejudices—and really enable different types of code to be brought to the forefront, such as Indigenous AI.
Let’s create AI systems from an Indigenous perspective, from a different cultural lens, from an African lens, or Hawaiian lens, or a Māori lens. Not coming at it like, “okay, you’ve got to be diverse for the quota of diversity.” This will make systems better for everybody.
What about building solutions from us, the people? What would that look like? How would we actually go around decolonizing society? How would we go around decolonizing AI, and what would that look like? And that’s my work that I’m embarking on.
Mark: So, to bring in wider data sets that express a full picture of society, is that another way to say it?
Karen: Yes! Holistic. Total. Authentic. Representative. Something which is reflective and authentic of the world in which we live.
Mark: OpenAI is in the news almost every day, and they announced recently their video generator called Sora. Some of the early imagery is phenomenal. Google recently announced that it is pausing image generation. Inaccurate historical context was coming out of Google.
I’d welcome your thoughts.
Karen: Let me just backtrack a little, with the writers’ strike in America. That happened because Hollywood and the studios were exploiting people’s rights. Their data, their digital data, their digital identity.
Everybody is nervous about AI taking their jobs, wherever you are, whether you’re a driver, whether you’re an artist like myself. AI is reflective of society.
So with the writers’ strike, the studios tend to be quite exploitative of talent. What they were trying to implement through the contracts was also exploitative. So it’s very important for our society to reflect the best part of ourselves, because the Algorithm will automate whatever we train it.
Technology reinforces inequality. And when it does that, it’s not a glitch. It’s a signal that we need to redesign our systems to create a more equitable world. And so, as we’re moving forward in this ever-changing world to whatever role is being lost and whatever jobs are being discovered, it’s really important that it’s a world which is accessible for all of us.
And in terms of Gemini AI, that was the other extreme of bias in AI, where it was too diverse. There were Nazis, where they generated images that were Asian women or Black men. So it wasn’t historically accurate. So that’s why they paused it.
There’s got to be this middle ground—we’ve gone too far one way in terms of bias and too far one way regarding data sets in terms of diversity—to find something which is more representative.
And that again, is probably where the Indigenous AI and that decolonizing will create a bit more of an authentic representation.
Mark: Yeah, I don’t know how one really regulates it or oversees it. Other than the market going, “good tool / bad tool.” Where is that authentic voice to say, “this whole market’s moving in the right direction?”
Karen: That position of good or bad, that just comes down to perspective. That’s why we’re going to move into the age of perception and greater understanding. Because we’re in a time now of real division, and we’ve got to understand that what you may deem good, someone else might deem bad.
And that’s why, by democratizing more AI, more people can develop their own, more independent systems. So that people can have and code whatever they need to. They’re not dependent on a body doing it. Like, say, Joe Biden, two weeks ago. They’ve announced this organization now that’s going to regulate AI. But we don’t really know whose interest they’re actually going to represent, because there’s this history of governments and big business working together.
So that’s why what’s good for someone may not be good for you. It’s about us having a seat at the table of what’s happening.
Mark: Look 5-10 years out in AI. Love to hear your view of how the next few years play out in the world of AI.
Karen Discusses Her View of What’s Next from the Perspective of a Time Traveler from the Future
***
Karen invites us to envision a future where we have already created the world we would like to live in, using technology. What does it look like? Now, work backwards. What steps do we need to take today to get there?
I was inspired by her words: “The future is not something that happens to us. It’s something which we build together.”
I believe AI will be a force multiplier for human potential. To realize this, AI must be combined with our capacity for compassion, justice, and ethical behavior—our humanity, in a nutshell. AI will herald a new era of prosperity if—and only if—we prioritize the humanist impact of technology. Let’s apply AI for the betterment of our world and use it to help us solve our greatest, most pressing challenges. Let’s use it to become more human, not less.
And never forget: the future needs you today.
Thank you, Karen Palmer.
The comments of Karen Palmer are her own and do not necessarily represent the views of Open Text Corporation or its employees.
At OpenText, we are fully committed to helping organizations gain the AI advantage to reimagine work, as evidenced by our OpenText™ Aviator announcement last fall. But we won’t stop there – our AI strategy is ambitious and far-reaching because we believe we’ve only scratched the surface of how this innovative technology can elevate us to be more.
One of our goals is to deliver solutions based on Artificial General Intelligence (AGI), a form of AI that moves from automating calculations–as it does today–to actually making choices in a way not unlike how humans solve problems. Still in the research stage, AGI has the ability to understand, learn, and apply knowledge across a wide range of tasks, and it can independently solve problems and adapt to new situations without the need for specific programming for each task.
Unlike so-called “narrow AI,” which is designed to perform a specific function such as voice recognition or image processing, AGI has the capacity to transfer learning from one domain to another, demonstrating a form of intelligence that is versatile and broadly applicable.
“Computers and software have been doing calculations our entire lives; computers are now doing decision support. Predictive and generative AI automate decisions, but are still very rules based,” said Mark J. Barrenechea, CEO and CTO of OpenText, last fall. “AGI will actually make the choice for you.”
As with generative AI and many of the technologies that came before it, AGI holds the promise to do great things but also harmful things. It’s clear that issues such as the potential for bias that exists today with generative AI will also exist with AGI and will need to be addressed, as will regulation of the technology.
Still, hopes are high that AGI will have a positive impact on people, organizations, and the world around us.
“… it is important to recognize that AGI will also offer enormous promise to amplify human innovation and creativity. In medicine, for example, new drugs that would have eluded human scientists working alone could be more easily identified by scientists working with AGI systems,” reads a blog post from The Brookings Institution.
And there’s more AI innovation to come on the path to AGI. Traditionally, OpenText solutions have been about information governance–infusing your organization’s information with automation and management in a way that’s trusted and secure. With last fall’s release of OpenText Aviator, we’re now focused on adding data governance so you can enable AI, search, and IoT to boost productivity and efficiency while maintaining that security and trust. The next step later this year will be decision governance, which will add managing algorithms, learning-data capture and organization, and deploying micro governance in ways that remain secure and trusted.
Our solutions are continuously being updated with new capabilities, so stay tuned over the coming months to see how our AI enhancements can help you overcome your latest business challenges. And learn more about how you can take flight with OpenText Aviator today.
We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. The next generation of innovation will be driven by artificial intelligence (AI) and built on information management.
We’ve already taken flight with groundbreaking AI capabilities unveiled in Cloud Editions (CE) 23.4, marking the inception of OpenText™ Aviator under opentext.ai – our innovation mission to shape the future using generative-AI. AI’s transformative potential in information management fuels our ambition for a future centered on maximizing the synergy between AI and information management to reimagine work. With modern information management, advanced technologies bring together human intelligence with AI, and it is this collaborative intelligence that will enable companies to create a better future.
And we’ve continued this work with the Cloud Editions 24.1 release. As you’ve likely seen in our announcement today, we’ve continued to enhance our OpenText Aviator capabilities. Our dedication to innovation across OpenText’s business cloud solutions remains unwavering as we continue to help customers reimagine the future of work by applying AI to daily workflows.
But, as we all know, there’s always so much more to our Cloud Editions releases, let’s explore these cutting-edge innovations further:
Innovations in OpenText™ Aviator
OpenText™ Content Aviator: We’ve integrated our generative AI-powered intelligent assistant, OpenText Content Aviator, with OpenText™ Extended ECM to address demand for more speed and automation and help users find the relevant information needed to do their jobs – faster. Through an interactive, chat-based conversational interface, OpenText Content Aviator simplifies document and business workspace analysis, summarization and translation, empowering teams to focus on higher-value tasks. Leveraging generative AI against the information management foundation of OpenText Extended ECM ensures users get the best answers based on the most relevant content to their tasks, roles, and permissions to reduce information overload and keep users focused and more productive.
OpenText™ IT Operations Aviator: In CE 24.1, OpenText™ Service Management Automation X (SMAX) continues to bring generative AI capabilities to all customers, regardless of deployment models. Now, both on-cloud and off-cloud SMAX customers can leverage OpenText IT Operations Aviator to enhance user experience, reduce support costs, and maintain data privacy and ethical response controls. This enables businesses to elevate their IT service management (ITSM) with a generative-AI chatbot, utilizing a private large language model while safeguarding data privacy.
OpenText™ Thrust Studio: During OpenText World 2023 in Las Vegas, we reinforced our commitment to our developer community by releasing a series of innovative solutions to enable the development of information management applications via the access of APIs and applications extenders. In this release, we reinforce our promise by bringing to market OpenText™ Aviator Thrust Studio, a solution that includes two components:
OpenText Aviator Thrust Studio: An early access release of a VS Code to help developers with the creation of artifacts (models) that help deploy and run applications seamlessly, including objects, set permissions, workflows and decision models. These extension packs consist of low-code modelers that automate the deployment actions in a CI/CD pipeline. This makes the deployment of these artifacts into the OCP quick, simple and efficient without the need to send a direct REST.
OpenText Aviator Thrust for Partners Program: Our partner program provides access to a more robust portfolio of APIs that can be used to create applications and address real-life solutions to industry needs. OpenText provides both access to these multi service APIs and world-class support required to succeed along the way. If you wish to discover more about this free-to-join program, you can do so by watching the following announcement here.
You can now access early testing by joining our early access programs by signing up here.
Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.
Additional innovations in Cloud Editions 24.1
Innovations in OpenText™ Analytics and AI Cloud
OpenText™ AI Cloud enables data-driven organizations to achieve clear insights, make intelligent decisions, and deliver real-time solutions on the largest volumes of data – both structured and unstructured.
In this release, OpenText™ Magellan™ BI and Reporting – Public Cloud has integrated our OpenText™ Vertica analytical database to deliver superior analytical performance at unlimited scale for enhanced cloud-based enterprise business intelligence. This elastic, multi-tenant, SaaS offering empowers data-driven organizations to define, centrally deploy, and seamlessly embed metrics, interactive reports, dashboards, and self-service BI capabilities into any application. The integration with OpenText Vertica, known for its high performance at extreme scale, enables organizations to swiftly unlock insights from exceptionally large data volumes in seconds.
Innovations in OpenText™ Business Network Cloud
As our global connections grow, the OpenText™ Business Network Cloud offers more intelligent links between individuals, systems, and objects, catering to the ever-changing demands of today’s dynamic business landscape.
In this CE 24.1, we’ve optimized the supply chain to accelerate time-to-revenue and introduced a pre-built and configurable Microsoft Dynamics 365 electronic data interchange (EDI) integration adapter, offering a cost-effective and rapid deployment solution. This enhancement to the OpenText Business Network Cloud fosters enhanced connectivity across multiple touchpoints, expediting transaction flows between internal systems and external trading partners. By facilitating actions such as instant receipt of purchase orders, automated inventory checks, and swift order fulfilment, this innovative integration empowers enterprises to revolutionize their broader B2B EDI requirements.
Innovations in OpenText™ Cybersecurity Cloud
OpenText™ Cybersecurity Cloud equips forward-thinking businesses with robust, up-to-the-minute threat intelligence, enabling effective real-time risk mitigation. In this release, we address challenges arising from the continuous surge in data, posing difficulties for organizations to manage the risk of data breaches and comply with regulatory requirements.
To combat these data privacy and governance concerns, we’ve elevated OpenText™ Voltage™ Fusion, a cloud-first data security platform and integrated it with our Content Cloud solution, OpenText Extended ECM.
OpenText Voltage Fusion seamlessly links data discovery, classification, and insights with data security, usage monitoring, and lifecycle management, effectively managing sensitive data challenges. This helps cybersecurity leaders understand where sensitive data resides and how best to protect it. By marrying these capabilities with OpenText Extended ECM, customers can better identify sensitive information inside and outside the content management boundaries improving visibility around data sprawl, compliance, and privacy postures.
Additionally, our comprehensive identity lifecycle management solution, OpenText NetIQ Identity Manager, is now available in a hybrid mode as a single tenant SaaS service in the OpenText private cloud and existing off-cloud deployments. This offers businesses relief from resource constraints involved in maintaining, patching, and updating their identity management environment.
Innovations in OpenText™ DevOps Cloud
Through OpenText™ DevOps Cloud, we continue to elevate the management of application delivery, empowering organizations to efficiently create and deploy software in the cloud at their preferred pace.
OpenText™ ALM/Quality Center, a leading test management and ALM tool, now features a modern web-based user interface that enables developers, testers, and administrators to seamlessly perform their tasks on any browser and device of choice. This enhancement reduces client deployment costs and enhances productivity for quality assurance teams. Developers and testers can now work faster and more effectively in an intuitive environment, with features such as filtering, grouping, and favorites to help aid focus. Site administrators benefit from a redesigned and dynamic user interface that enhances client management, API key management, and license assignment for SaaS instances.
Innovations in OpenText™ Experience Cloud
OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships by nurturing smarter customer experiences and communications.
In this release, we continue to transform contact centers with cutting-edge solutions, extending capabilities from OpenText™ Qfiniti Explore to contact center as a service (CCaaS) solution providers like Sinch.
With the aim of addressing persistent challenges tied to poor agent productivity and efficiency caused by heavy workloads, diverse customer inquiries, and complex issues, businesses can now integrate a Sinch connector to augment their CCaaS. This amalgamation unlocks valuable customer insights for a comprehensive 360-degree view, streamlining operations and enriching customer interactions aligned with strategic goals to elevate the overall customer experience. Furthermore, this tool incorporates an intelligently autoscore analytics feature designed to automatically assess agent performance and customer satisfaction. This yields valuable, tangible evidence to trigger specific actions aimed at enhancing agent experience management and the overall customer experience.
Looking for more?
For more on all the CE 24.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.
Innovation sits at the heart of OpenText as we continue to power and protect information to help businesses gain the information advantage.
With this in mind, OpenText is honored to receive recognition for our solutions from many of the leading industry analyst firms that have evaluated our offerings. These reports play a pivotal role in unveiling world-class solutions that add substantial value to organizations, addressing the most complex of digital challenges.
Each business unit within OpenText holds solid positions among top vendors in key enterprise software categories. The recent introduction of our opentext.ai strategy and Aviator offerings – featuring OpenText™ IT Operations Aviator, OpenText™ DevOps Aviator, OpenText™ Experience Aviator, OpenText™ Content Aviator, OpenText™ Business Network Aviator, and OpenText™ Cybersecurity Aviator – position us as forward-thinking, trusted experts poised to empower businesses to reimagine work.
And we’re just getting started.
Below is an example of the rankings that OpenText has recently received, encompassing Application Delivery Management, Business Network, Content Services, Digital Experience, AI and Analytics, Cybersecurity, and IT Operations Management solutions.
Application Delivery Management
IDC MarketScape: Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023–2024 Vendor Assessment
OpenText was named a Leader in the IDC MarketScape for Worldwide Strategic Portfolio Management and IT Project and Portfolio Management 2023-2024 Vendor Assessment (doc # US49436523, December 2023). The report notes that “OpenText PPM’s delineators include a flexible workflow engine for process modeling and governance, hybrid resource management (for traditional and agile teams), portfolio stream planning and “what-if” analysis, and financial management (e.g., multicurrency, agile costing and integrations).”
The report goes on to note that “Overall, OpenText has a solid, enterprise PPM offering that has the opportunity for increased adoption moving into 2024. AI (including generative AI) and ML merging data analytics support across the combined portfolio with ValueEdge is a core market area of customer need and interest for OpenText to evolve and leverage moving into 2024 and beyond…”
IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023–2024 Vendor Assessment
OpenText was named a Leader in the IDC MarketScape: Worldwide Value Stream Management and Agile Project and Portfolio Management 2023–2024 Vendor Assessment (doc # US49436723, December 2023). the report notes that “OpenText has evolved its capabilities significantly for VSM and agile PPM with its 2H23 ValueEdge releases and is well positioned moving into 2024.”
The report also says “OpenText’s strengths are inthe depth of functionality of SPM, PPM with existing high-end deployments, emerging and improving agile and VSM support, and its position as part of the broader OpenText product line.”
For the third time since the inception of the report in 2018, OpenText was named a Leader in the IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2023 Vendor Assessment (doc # US49948423, December 2023). The report notes strengths for our “strong integration capabilities across different types of technical requirements around connectivity and data formats” as well as “a high degree of flexibility in solution design and configurable functionality while leveraging reusable components.” The report also says that “The OpenText portfolio also includes powerful AI and ML capabilities that are being integrated to Trading Grid to provide actionable insights to help optimize supply chain processes and improve business performance.”
OpenText was named a Leader in the IDC MarketScape: Worldwide Intelligent Document Processing Software 2023-2024 Vendor Assessment (doc # US49988723, November 2023) Strengths noted include aligning the right tool for the job, continuous model learning approach and product and capability support.
The report said organizations should consider OpenText because its “portfolio seeks to enable frictionless automation experiences for customers across information capture, AI and machine learning-based document understanding, and greater process automation. Further, OpenText’s demonstrated success deploying IDP across a wide range of customer use cases, organization sizes, industry verticals, and geographic footprints makes it a vendor of consideration for any organization looking to experiment, learn, or expand its use of IDP more broadly.”
Omdia Universe: Digital Experience Management 2023-2024
The OpenText Experience Cloud was named a Leader in the 2023 Omdia Universe for Digital Experience Management (DXM), highlighting core capabilities, analytics, and AI. The report notes that “OpenText should appear on your shortlist if you want a DX that offers a lot of additional capabilities, such as collaboration, DAM, and customer communications management through seamless integration.”
In the latest Aspire Leaderboard update, OpenText is positioned as a leader in the Communications Experience Platforms (CXP) market segment for the second year in a row, as well as the AnyPrem CCM Leaderboard market segment for the sixth consecutive year for OpenText Experience Cloud and OpenText Exstream.
The report notes, “We believe OpenText is prepared to continue shaping the CCM-CXM market in the years ahead,” and “Its newly launched AI framework allows customers to easily select the right AI/ML engine for a given task, including template migration, content intelligence (identifying the best way to convey a message while maintaining brand standards), or even prompt-based content generation.”
NetIQ by OpenText was named a leader in KuppingerCole’s latest Leadership Compass for Access Management. The report goes on to note, “NetIQ Access Management is one of the leading products in the Access Management market segment. They remain in the leadership categories for the product, market, and innovation segments, as well as in the overall leadership category.”
The Forrester Wave™: Cognitive Search Platforms, Q4 2023
OpenText IDOL was named a strong performer in the Q4 2023 Forrester Wave for Cognitive Search Platforms, published in December. “IDOL is one of the most robust and complex platforms for handling myriad content types and managing knowledge.”
IT Operations Management
The Forrester Wave™: Enterprise Service Management, Q4 2023
OpenText SMAX was named a strong performer in the Q4 2023 Forrester ESM Wave, published in November. The report notes that “The vision for [SMAX] emphasizes sustainability and enhancing the overall employee experience.”
When rumors about an upcoming software release start spreading, everyone always wants to know two things:
What are we getting?
When are we getting it?
Answering the first question is usually pretty easy, but the second one is far more complicated. No one has a crystal ball to see into the future, and even the most experienced development teams cannot accurately estimate how long it will take to deliver every feature in the release backlog. When you get right down to it, estimating is more of an art than a science. Until now.
Predicting the unpredictable
AI is consistently evolving. Every leap forward bridges the gap between machine learning and human-like intelligence to solve problems and make predictions.
Today, AI has the faculties to forecast trends, behaviors, patterns, and predictions from data sources using statistical algorithms and machine learning. In simple terms, AI uses historical data and machine learning to predict things.
Now you just need an AI-powered solution to help you estimate the delivery time for your features. Well, guess what? (Cue the dramatic music.)
Welcome OpenText DevOps Aviator
OpenText DevOps Aviator is the ultimate solution for optimizing software delivery in the digital age. Its cutting-edge generative AI capabilities and next-generation LLM empowers developers, supercharges application delivery, and unlocks deep insights into your digital value stream.
With DevOps Aviator, you can track feature delivery times. It does more than just that, though. DevOps Aviator also anticipates the delivery time for features by estimating your completion date.
Additionally, its powerful Al model grows more accurate as it constantly learns from historical data.
Re-imagine the future with AI
Backed by next-generation LLM, DevOps Aviator gives organizations the ability to harness the power of generative Al without losing control of their sensitive and proprietary data.
Sign up today and start:
Ensuring you deliver software applications on-time.
Helping development teams make commitments they can deliver on.
Level-setting expectations for your customers.
Improving the accuracy of your release deadlines over time.
Success in DevOps requires a delicate balance of velocity, agility, and quality. Any missteps could lead to issues ranging from escaped defects, rework, excess waste, and to a large extent, gaps in test coverage.
Who’s to blame, though? After all, creating tests using traditional methods is limited by the human mind’s capacity and understanding of test requirements, which causes unintended gaps in coverage and defect leaks. Take an innovative approach with generative AI and remove the guesswork.
A new era of possibilities
Generative AI models can generate realistic images, write text, create synthetic data, compose music, and more. All the hype surrounding it today is driven by its simplicity and breadth of possibilities. With the latest advances in large language models (LLMs), generative AI has the capacity to revolutionize industries by producing high-quality content with minimal human effort.
OpenText is pioneering this new era of possibilities where generative AI complements human creativity to become tomorrow’s solutions with OpenText DevOps Aviator.
Introducing OpenText DevOps Aviator
OpenText DevOps Aviator is the ultimate solution for optimizing software delivery in the digital age. Its cutting-edge generative AI capabilities and next-generation LLM empowers developers, supercharges application delivery, and unlocks deep insights into your digital value stream.
DevOps Aviator uses the power of generative Al to tailor specific content that alleviates guesswork. It does this by generating a list of suggested test ideas to choose from.
Developers and testers can add tests instantly to their test plan with a single click, saving countless hours and ensuring comprehensive test coverage.
Next-level DevOps with next-generation AI
As generative AI continues to make waves, its promise to revolutionize development and testing will usher in a new era where tests become increasingly autonomous, self-sufficient, and optimized for speed-to-value.
Re-imagine the future with DevOps Aviator and start
Improving test coverage in less time and with less effort.
Minimizing manual repetitive tasks and greatly reducing rework.
Empowering developers and testers with value generating work.
AI is not just a technology, it is a new ontology—for creativity, data, trust. No business or individual will be spared this new way of being.
At OpenText World 2023, we discussed our massively expanded mission around AI and information management. We showcased the incredible innovations available to our customers right now, the exciting capabilities coming soon, and how we are helping organizations pilot the AI journey ahead.
AI + Information Management
What makes great AI? Great information management!
Great AI needs great information management
The OpenText Cloud delivers information management + AI for powerful disruption. Our cloud is a data cloud and ingests vast amounts of information types—documents, video, voice, images, collaboration, records, archives, assets, cases, contracts and more. For organizations plotting their AI journey, OpenText helps you bring your data into one place, and layers in AI capabilities—such as decision support, risk management, automation and security.
We have been working in this AI arena for over a decade, with our foundational AI solutions in OpenText Magellan, IDOL, Vertica and more.
A decade+ of AI innovation
We aim to build on this expertise in profound ways. Let me be clear—generative AI is not our destination. It’s a waypoint. We believe thedestination is artificial general intelligence (AGI). We intend to deliver key components leading to AGI—metadata vectorization, IoT, robotics, natural language processing, learning models, data trust and security.
This is a multi-year path. Computers and software have done calculations for us our entire lives and are now providing support for decision-making. But AGI will move beyond support, and actually make decisions for us, safely and ethically. This is a profound shift. We will experience a hundred years of progress in the next 10 years.
Introducing OpenText Aviator
The next leg in that journey starts now. Because great AI requires great information management, we are introducing OpenText Aviator, a full stack suite of AI capabilities, built into our business clouds.
Introducing OpenText Aviator
Here are just a few key components of Aviator that we were excited to reveal at OpenText World:
Aviator Platform delivers information digitalization, with deep support for multiple large language models, offering information visualization and automating decision support.
Aviator Thrust is a comprehensive portfolio of services, spanning data governance, information protection and security, risk management and compliance. It provides a composite API, ingesting and building information flows so organizations can unlock the power of AI on large data sets.
Aviator Search lets organizations, through natural language query, interact with cognitive engines and talk directly to their data, transforming action from days to minutes.
Aviator IoT enables organizations to manage assets with automated tagging, tracking and environment monitoring, for simple and instant access to information.
Aviator Information Orchestration builds AI into automation, managing information flows across applications, our business clouds, large language models, your operational and experience data, and the OpenText AI Platform. Just as we’ve elevated information orchestration, we aim to optimize AI orchestration.
Aviator Business Clouds deploy AI to reimagine work across every function, through IT Operations Aviator, DevOps Aviator, Experience Aviator, Content Aviator, Business Network Aviator and Cybersecurity Aviator.
To help our customers quickly achieve new AI capabilities, we are introducing OpenText Aviator Flight School. Give us up to one million documents, and we’ll upload them into our private cloud. We’ll apply Content Cloud with Content Aviator and Search Aviator, enable metadata, embeddings and vectors, and give you back a full language model, ready for your prompt tuning. We’ll get you up and running in two weeks from start to finish!*
AI = Ethical AI
There is no difference between AI and ethical AI, there is only AI. In addition, history shows us that every technology has a dual use—we need to think about how we design tech as well as how we use it. One of our luminary speakers at OpenText World was Dr. Joy Buolamwini, AI Expert, Artist, and Founder of the Algorithmic Justice League, and Author of Unmasking AI. Dr. Buolamwini urged businesses to proactively combat technological bias: “I truly do think that companies that invest in building fair-trade data and ethical AI pipelines are going to be the ones that win in the long term.”
I was also pleased to sit down with The Right Honourable Stephen J. Harper, 22nd Prime Minister of Canada. Mr. Harper sees a strong need for industry and government to work together to establish ethical frameworks for technology, and he underlined the importance of addressing online misinformation and democratizing knowledge.
My interview with Stephen Harper at OpenText World
At OpenText, we believe very deeply in ethical practices and outcomes as we write software—from the first click, the first prompt, the first line of code, values-based design must be at the center of the process. That has translated for us into our AI Bill of Obligations:
Transparency builds trust
There is no difference between AI and ethical AI
Your data is not our product
Respect intellectual property, images and likenesses
Security is essential
Dedicated to accurate, verifiable AI results
Promote the Common Good
OpenText is also proud to be the first signatory of Canada’s Voluntary Code of Conduct on the Responsible Development and Management of Advanced Generative AI Systems. This is our pledge to uphold equity, accountability, safety and other vital guiding principles.
Earn Your Wings
OpenText is dedicated to being your trusted partner on the AI journey. I’m reminded of this quote from CS Lewis, in Beyond Personality, written many decades ago:
“It’s not like teaching a horse to jump better and better but like turning a horse into a winged creature.”
This is what the AI Revolution can do for us. I’m excited to see how Aviator can help our customers transform their processes, their data and their strategies into winged creatures—so their businesses can truly soar.
To learn more about OpenText Aviator and our approach to Information Management + AI, check out opentext.ai.
*Subject to customer signing OpenText standard commercial terms and conditions.
In the fast-paced world of technology, partnerships and acquisitions often hold the key to innovation and growth. The OpenText acquisition of Micro Focus has sent ripples of excitement through the tech community, with promises of enhanced capabilities in functional testing for critical business applications. This strategic move marks a new chapter in the evolution of both companies and sets the stage for a powerhouse collaboration that is poised to redefine the landscape of software testing.
Elevated functional testing for critical business apps
One of the most exciting outcomes of this acquisition is the substantial enhancement in functional testing for critical business applications. The comprehensive OpenText suite of solutions, bolstered by Micro Focus testing capabilities, empowers businesses to conduct more rigorous and precise testing of their applications. This, in turn, leads to faster development cycles, reduced downtime, and an overall boost in customer satisfaction.
Embracing a new era of software testing
As we stand on the brink of a new era in software testing, the OpenText-Micro Focus acquisition shines as a beacon of innovation and progress. The merger of their expertise promises to reshape the way we approach functional testing for critical business applications. With the OpenText legacy of excellence and industry-renowned testing tools from Micro Focus, this partnership has the potential to redefine industry standards and deliver unparalleled value to businesses worldwide.
The OpenText-Micro Focus acquisition is a game-changing move that is set to revolutionize functional testing in the realm of critical business applications. The combined strength of these two technological powerhouses will pave the way for more efficient, accurate, and reliable testing processes. To learn more about this exciting journey and its implications, join us at OpenText World in October. The future of software testing is here, and it’s brighter than ever.
Glimpse into the future: OpenText World in October
For those eager to learn more about how this dynamic partnership will unfold, mark your calendars for OpenText World in October. This eagerly anticipated event will provide a platform to dive deep into the collaborative potential of OpenText and Micro Focus. Industry leaders, experts, and technology enthusiasts will convene to discuss and explore the far-reaching implications of this acquisition on software testing, quality assurance, and the broader technology landscape.
It is no longer good enough to look around corners. We need to look around corners of corners. We need to see the potential before us, and be prepared—to take on new directions, new challenges and new unknowns. We set the stage for the next decade and beyond, with what we build today.
Quantum is one key driving force.
The new tech global era will enable climate innovation, electrification, digital currency, voice/facial recognition and extended reality. Scalable quantum, in fact, could become a reality within our professional lifetimes. I believe it will.
One person who is deep in the tech frontier is Scott Aaronson, Founding Director of the Quantum Information Center at the University of Texas, Austin, and AI Safety Researcher at OpenAI. In a recent episode of our OpenTalk speaker series, Scott shared some startling insights about the future of quantum and AI. Here’s a glimpse at our conversation.
Scott is an amazing thinker and leading expert, and it was deeply insightful spending time together.
***
Mark: Would you say there are quantum machines out there today that are working?
Scott: Yes, there absolutely are. It’s just that they’re very small ones. In the 1990s there were skeptics who said, “This is just ridiculous. You will never actually build this, because in real life all quantum systems are subject to power and noise.” Superposition states are very unstable. Any kind of interaction with the environment can collapse superposition.
A huge discovery in the mid- to late-90s that really convinced people that this can actually be done was something called quantum error correction: you don’t have to get the rate of leakage of your qubits into the environment all the way down to zero. You merely have to make it very, very, very small.
The goal has been to build qubits that you can act on accurately enough that then these error-correcting codes can get you the rest of the way. Then you want to be able to scale up to as many qubits as you like, maintaining their quantum state for as long as you need them to.
We are not there yet. All of the quantum computations that we can do, you could say are more or less impressive circus acts. Everything is going to fall apart after some number of steps, but you can try to make that number as large as you can. The state of the art today is systems with a few dozen qubits.
Mark: Humans are fallible, and we’re taught that computers are deterministic, at least in Von Neumann architecture. Do computers have to be deterministic? Can they be fallible?
Scott: Computers can certainly be fallible. Anyone who has tried ChatGPT over the last months has seen this! We now have these incredible AIs. You can ask them to prove that there are only a finite number of prime numbers, and they will happily oblige you with a proof that looks superficially plausible, but of course has some freshmen-level error in it, because the statement it’s trying to prove is false.
So, you can say, in a certain tautological sense, a computer always does what the laws of physics say that it would do. In that sense, it never makes an error. But in the humanly-relevant sense, of course they can be fallible, and we have daily experience with that.
And a quantum computer is no different. The one real difference with a quantum computer is they are inherently probabilistic. The whole point of the quantum computer is to create this superposition, this vector of amplitudes, and then make a measurement that converts those amplitudes into probabilities. So, given that everything is probabilistic, what do we even mean by a quantum computer succeeding?
This was one of the early questions that people like Umesh Vazirani had to think about when they invented the mathematical foundations of quantum computing about 30 years ago. And what they said was simply, “We will define a quantum algorithm for a problem to be a good one if we can make the probability of an error to be as small as we would like.”
Mark: You mentioned this earlier, and I still don’t understand what it means: a negative 30% chance of rain. Is that just a stronger zero, or does it mean something different?
Scott: A negative 30% chance doesn’t mean anything. It is every bit as nonsensical as it sounds! The whole framework of probability theory only really works with numbers from 0 to 1. But that is why it is so surprising that in quantum mechanics we have to use these other numbers called amplitudes, which can be negative or even complex. Now the key point is the amplitudes are not probabilities. They’re sort of pre-probability, the fundamental numbers that nature keeps track of. And then they get converted into probabilities when we actually make a measurement at the end.
Will ChatGPT pass the Turing Test?
Mark: It feels like during the pandemic of the last two to three years, a decade of progress has been made. Over the next 10 years, do you think we’ll make a hundred years of progress, and in your world view, where do you see that progress happening over the next five, ten years?
Scott: Well, progress is tricky because sometimes it goes ridiculously fast or faster than people expected in certain areas, while also going slower than they expected in other areas. If you had asked someone in 1970, they might imagine that by now everyone would have flying cars, that we would have space elevators, that we would have all kinds of things that we don’t have.
Mark: Quantum teleportation!
Scott: Right! But then they might be pretty amazed that we all carry these devices in our pockets that have instant access to the whole world’s information. And that might go even beyond what they fantasized about in their science fiction.
So, it’s really hard to predict in what areas the progress will be. But I think the next decade is going to be an utterly insane time for AI. I hope that it will be for quantum computing also. I hope that we’ll build a quantum computer before we just build an AI that can build the quantum computer and everything else for us.
Mark: Well, let’s be ready for Q2K when we get there!
***
I am an optimist about the transformative power of information and digitalization. Whether you’re a quantum skeptic or a quantum enthusiast, quantum is going to have a massive impact on Business 2030. This is especially true, as Scott argues, if quantum computers do not work as predicted.
It is time to prepare for Quantum.
Keep watching this space for more insights from “OpenTalk with Mark J. Barrenechea,” my conversations with some of the world’s greatest thinkers and leaders.
A new year brings new opportunities for our customers to drive efficiency, sustainability, profitability and growth with cloud-based digital transformation. With OpenText™ Cloud Editions (CE) 23.1, announced today, we introduce innovations to propel organizations into 2023 and beyond by enabling more intelligent, connected, and responsible operations.
These innovations, part of the Project Titanium roadmap, represent an evolution of capabilities across the information management domains in which we play: content services, business network, digital experience, security, and developer APIs. And with our acquisition of Micro Focus, the integration of their capabilities will become part of our Project Titanium journey to deliver unified, integrated information management in public, private, and API clouds.
Let’s dive into what’s new.
Innovations in OpenText Content Cloud
Creating a modern, digital workplace requires connecting people to content when and where they need it. OpenText™ Content Cloud helps our customers work smarter and faster with digital, secure, and connected experiences. CE 23.1 brings important enhancements to further productivity gains, drive compliance, and master modern work.
Committed to providing government agencies with the highest levels of security and data protection, OpenText™ Extended ECMon Amazon Web Services (AWS), have achieved FedRAMP ‘In Process’ designation. CE 23.1 removes security barriers to cloud adoption for the US Public Sector, allowing agencies to confidently move to a cloud-based environment to modernize citizen-facing services.
With CE 23.1, Life Sciences customers also benefit from enhanced cloud security and compliance. OpenText Content Cloud™ for Life Sciences has added AWS support to its productivity and governance capabilities allowing customers to meet GxP compliance requirements at scale. The platform gives organizations a single repository to share and reuse content, creating an information advantage to drive efficiency across research, clinical, regulatory, and manufacturing processes.
In addition, CE 23.1 extends the information advantage with OpenText™ Extended ECM for Product Lifecycle Management (PLM),giving customers the ability to connect PLM data and applications to other enterprise applications, such as ERP and MRO systems. Customers gain a single source of truth across the enterprise and supply chain to streamline manufacturing processes, such as product design and development.
OpenText continues to help customers make information more accessible to people, systems and business processes with new solutions to support Microsoft® Dynamics 365 Finance, Salesforce and SAP:
With OpenText™ Extended ECM for Microsoft Dynamics 365 Finance, available on Microsoft AppSource, customers connect business content, regardless of where it lives, with key financial processes, giving employees access to relevant content at their fingertips. This cloud solution allows users to work within the familiar Microsoft Dynamics 365 Finance environment, tapping into a 360-degree view of information needed to complete day-to-day financial tasks.
With OpenText™ Core Capture for Salesforce®, available on Salesforce AppExchange, customers transform sales and service productivity with captured customer data. Fully integrated with Salesforce processes, the solution extracts data to map to Salesforce fields, reducing manual document processing time and enabling fast access and new insights to boost customer engagement.
With OpenText™ InfoArchive Cloud Edition now available in the SAP Store, SAP customers can fast-track their move to SAP S/4HANA. Organizations can securely retire SAP and non-SAP applications with a modern decommissioning solution, while keeping data accessible to users—gaining a centralized way to view and report on historical data and content.
Innovations in OpenText Business Network Cloud
OpenText™ Business Network Cloud delivers much-needed transparency across end-to-end business processes to drive business growth in a dynamic economic environment. OpenText allows companies to seamlessly connect and exchange information with trading partners, including suppliers, logistics carriers, distributors and financial institutions, creating an end-to-end integrated digital ecosystem.
OpenText Business Network Cloud enhancements in CE 23.1 make it easier to manage and grow this ecosystem by securely onboarding new participants. New self-service capabilities for OpenText™ Identity and Access Management (IAM) solutions, help reduce costs and complexities associated with managing permissions and user access across the global supply chain. Organizations benefit from stronger, more flexible identity proofing methods, including risk-based MFA and adaptive authentication, while creating standardized processes based on zero-trust principles.
Innovations in OpenText Experience Cloud
Delivering seamless, relevant and highly personalized customer experiences is a sustainable differentiator for companies of all sizes. OpenText™ Experience Cloud enables customers to better leverage data for on-brand and frictionless engagement.
OpenText Experience Cloud CE 23.1 delivers innovations for OpenText workforce engagement management solutions, optimizing call center operations by measuring and analyzing individual and team performance at scale. Now customers can add cloud-based customer interaction analytics to OpenText™ Qfiniti Explore through new Contact Center as a Service (CCaaS) connectors (for Amazon Connect, Genesys Cloud, Twilio Flex, RingCentral and NICE CXone), to extract insights from voice, email and chat conversations. With multichannel analysis on agent experience, agent performance and customer interactions, organizations can identify opportunities for process improvement and personalization to boost satisfaction.
Innovations in OpenText Cybersecurity Cloud
From threat detection and response to data management and forensics, OpenText™ Cybersecurity Cloud provides multi layered detection and protection at scale. Innovations in CE 23.1 give customers advanced tools to maintain cyber resilience posture, minimize downtime risks and fuel informed digital investigations and eDiscovery.
Critical for hybrid work environments, CE 23.1 introduces OpenText Webroot Standalone DNS Protection, providing multi-layered security across the network attack surface. Standalone DNS Protection offers the capability to install without requiring Webroot endpoint security product. It secures both the network and roaming users from malware download and other DNS based attacks while providing customizable policies for internet usage. To simplify the access and usability of OpenText multi-layered security solutions, 23.1 also brings cloud innovations to help managed service providers (MSPs) better protect, manage and govern customers’ business data. This release makes OpenText Webroot portfolio available through the Zix Secure Cloud platform making it easier for MSPs to offer a full suite of security, compliance and data management solutions, while governing and maintaining the compliance posture of their own environment.
In addition, OpenText continues to expand its forensic offerings with OpenText Tableau Forensic TD4 Duplicator (TD4). Designed for acquiring digital forensic images of suspect devices, the TD4 brings ease of use, efficiency, portability and affordability to stand alone forensic acquisitions. Utilizing TD4 as part of their forensic acquisitions allows forensic investigators to simplify the forensic imaging process while delivering forensic integrity to the investigation process. Legal teams also benefit from CE 23.1 innovations with accelerated case management functionality. OpenText™ Axcelerate™ 23.1 ensures all key facts are surfaced, creating end-to-end litigation workflows through integration with Opus 2 Magnum, a cloud-based trial preparation workspace. By connecting document review insights with case management processes, customers gain anytime, anywhere access to evidence, testimony and supporting documentation, driving intelligent case strategy decisions and trial preparations.
Innovations in OpenText Developer Cloud
Empowering developers with new, more powerful tools helps ensure the solutions they build are on-time, easy to manage and reusable for multiple clients. OpenText™ Developer Cloud gives developers access to ready-to-use information management capabilities to make application building more reliable, simple and trustworthy.
With CE 23.1, ease of use is extended with developer administrative functions available in a single place. Now, easily manage tenants, users and developer services right from the Cloud Admin Center, with intuitive and easy to find information. With fast insight to how services are being used, developers can better manage consumption, entitlements and API balances to anticipate and meet customer demand.
Learn more
For more insight into OpenText Cloud Editions innovations, please explore our new blogs.
Imagine if the world went dark and there were no internet. Even for a day. For a week. Consider the massive fallout for organizations everywhere.
Digitalization has morphed from a useful function to a bedrock of society. It is at the center of all future growth. But as our technology advances beyond human limits, carrying us into an amazing future, it also introduces a new kind of crisis—the nanocrisis, a disaster whose speed and scale precludes immediate mitigation by humans. The organizations that will thrive in the digital future are those that prepare today for the disruptions to come.
In this spirit, I am announcing our new book, The Anticipant Organization, a survival guide on how to prepare your organization for a digital crisis and adapt to the new world of human-machine teams. I am honored to have co-authored the book with Major-General (Ret.) David Fraser, one of the most decorated generals in Canadian Armed Forces history, and Tom Jenkins, Chair of OpenText’s board and Officer of the Order of Canada. The book includes a preface with unique insights from Sir Tim Berners-Lee, inventor of the World Wide Web.
Today, information is shared not in seconds, not even in milliseconds, but in nanoseconds. Computing power doubles every 18 months. Built on previously unseen speed, automation is escalating. Network growth, across humans and the Internet of Things, is exponential.
In such a world, organizations are vulnerable on multiple fronts. Catastrophic cyberattacks and digital infiltration. Competitors using AI to make your business obsolete before you even realize the game has changed. Equipment failure, causing collapse of operations. And global instabilities, such as the War in Ukraine and rising climate change, are intensifying these risks.
In the age of the always-on, interconnected digital world, preparing for the unexpected must be every leader’s highest priority.
To take advantage of the massive opportunities offered by digitalization, while surviving the coming nanocrises, organizations must become anticipant. They must identify potential threats, craft effective responses and rehearse them in advance. They must anticipate where plans could go wrong, prepare for contingencies and be ready to adapt on the fly. As we write in the book:
There was a time when leaders consumed information by reports and presentations; now they livestream events even as they unfold. Sage advice was given by trusted advisors; leaders today rely on artificial intelligence for suprahuman insight. The analog organizations of old were hierarchical; now they must flatten to survive a crisis. But most importantly for leaders: Once their organizations were active participants in their fields; today they must also be visionary anticipants. And those who cannot anticipate will wither and die.
In a nanocrisis, sticking to the org chart is the kiss of death. So anticipant organizations are elastic. They have a dynamic chain of command that can collapse when needed to promote the fast flow of information. In the military, when the colonel can talk directly to a sniper with a target steady in their sights, the org chart can be only two levels deep. During the crisis, the leader has access to all the information and all the people, all the time. That’s a three-part advantage.
Anticipants also unite human and artificial intelligence to discover new ways to innovate. It’s about tin and tissue working together—efficiently, creatively, ethically. Such organizations embrace technological adaptation, and they experiment at scale. Iterate, rather than perfect.
Elastic, collapsible, adaptive, with rapid access to vital information. These are the hallmarks of the anticipant organization.
At OpenText, we understand anticipant strategies deeply, because we leveraged them across the past three years to respond to the global polycrisis that all organizations faced—health, geopolitical, social, climate and economic. Empowering our employees, in conjunction with our best technologies, allowed us to adapt rapidly to find innovative solutions, embrace a new equilibrium and thrive. I am excited to share some of our learnings in The Anticipant Organization, alongside deep insights from Dave and Tom, grounded in their own vast experience in military strategy and business leadership.
I am also pleased to announce that, to celebrate publication of the book, OpenText is donating $20,000 to the Canadian Forces College Foundation and Ontario Global 100. Our goal is to help grow Canada’s next generation of global, anticipant leaders.
Companies who follow the strategies for becoming anticipant will know how to act when the nanocrisis hits. While their competitors falter, anticipants will not only survive. They will seize opportunities and secure the potential for staggering new growth.
The ultimate information management conference was back in-person October 4-6 in Las Vegas! OpenText World 2022 featured keynotes from global leaders, peer networking, expert meet ups, hands-on labs, and more. Here are a few of the highlights—some you can catch on-demand right now:
1. Opening keynote: Elevate business with the information advantage
During his opening keynote at OpenText World 2022, OpenText CEO & CTO, Mark J. Barrenechea said, “We’re calling this The Great Reunion… We’ve been innovating for the last three years, and our navigators and customers have been doing some incredible innovation.” Mark explored how the most successful companies on the planet are thriving in a world of hybrid work, integrated machines, digital supply chains, new consumer demands, cybersecurity, and sustainability. Mark noted that information is cumulative, exponential, and accelerating and that digital transformation is the only answer to the opportunities and challenges around us. The best-run organizations are collecting, managing, and leveraging their information to out-compete their rivals, become climate innovators, and build the information advantage.
Mark outlined the OpenText vision for Business 2030, which is driven by four key factors:
Digital transformation across every industry through information and software acceleration
Generations of consumers and employees who demand green, social justice, truth and reconciliation, and trust and compliance
The influx of Gen Y and Gen Z to the workforce, bringing human-centric work and workforces to the forefront
New requirements for AI to drive new galactic growth. With the power of information and the intelligent core, we are all becoming information management companies, and we are all becoming software companies.
Mark also delved into Project Titanium—the path to prepare for Business 2030—with 100,000 new innovation facets over the next year to help companies solve talent turnover, enhance agility, and drive growth. Register to watch the recording, if you missed it!
2. Guest keynote: Alex Honnold
Professional rock climber and philanthropist Alex Honnold joined us at OpenText World 2022 to share his insights on the importance of preparation. Alex shared how phrases like “unprecedented change,” the “new normal” and “uncertainty”, which have become common place in the past few years, all point us in the same direction: what happens when we don’t understand what it means to be agile and prepared. During the fireside chat, Alex sat down with Mark to discuss how to achieve clarity, calmness and control in the most perilous environments.
3. Technology innovation keynote & demo showcase
Day 2 of OpenText World featured OpenText EVP & Chief Product Officer, Muhi S. Majzoub’s technology innovation keynote. The keynote included updates on product roadmaps and discussion around the latest innovations in CE 22.4 that are enabling companies to master modern work, digitize supply chains, build communication-centric experiences, create secure information advantage, and unleash developer creativity. The presentation was followed by the innovation demo showcase, which included live demos of some of the very latest product innovations. Register to watch the recording now.
4. OpenText Cloud Editions (CE) 22.4 announcement
OpenText Cloud Editions (CE) 22.4 were unveiled at OpenText World 2022. CE 22.4 includes a series of impactful new innovations driving forward Project Titanium to deliver seamless, complete and integrated information management in the cloud. With strengthened offerings in public and private cloud, CE 22.4 innovations unlock tremendous value for customers, providing them the tools, solutions, and trust to help solve their biggest hurdles and excel in a world of accelerated change. You can read more in Muhi Majzoub’s announcement blog.
5. The first-ever OpenText Developer Hackathon
This year at OpenText World 2022, we hosted our first-ever OpenText Developer Hackathon. At this powerful and 100% hands-on practical session, attendees could participate in two sessions focused on learning, facing challenges, and winning prizes – all while networking with developers from around the world. At the hackathon, attendees used their creativity and expertise to become the first to figure out the code to open the safe and claim the winning prize(s).
6. Networking
OpenText World wouldn’t be the same without the networking opportunities! Attendees had the chance to learn from each other during the many workshops, roundtables, and user groups and to relax and get to know fellow conference-goers during the welcome sessions, opening night reception, and fun closing night event.
One of the top activities was the morning of Day 3 when in-person attendees broke off into teams to put together snack packs. The collected food was donated to Feeding America to help feed more than 3,000 people in need.
Catch up on-demand
Looking for more from OpenText World 2022? Register or log in to access OpenText World on-demand.
OpenText World 2023
Mark your calendars for OpenText World 2023 at The Venetian Resort Las Vegas, October 10-12, 2023. Stay tuned for more details—registration will be open soon.
Today’s enterprises face massive disruption, including a distributed workforce, cybersecurity threats, changing customer expectations and global regulatory shifts, creating a need for new digital transformation strategies. As a leader in information management, our mission is to provide the technology and trusted guidance to accelerate these transformations, to power and protect information, and create modern work environments for our customers that are frictionless, automated and sustainable.
The latest innovations in OpenText™ Cloud Editions (CE) 22.4, announced today, are part of our Project Titanium roadmap designed to deliver the next generation of our cloud platform and business solutions. With OpenText CE 22.4, we have delivered key innovations that drive seamless integrated information management in the cloud and simplify experiences for our customers in today’s complex environment.
Innovations in OpenText Content Cloud
Empowering workforces is critical to meet the challenges of the digital world. OpenText™ Content Cloud helps our customers master modern work by connecting content to digital business.
In OpenText Content Cloud CE 22.4, we have delivered innovations that enable our customers to work seamlessly across Microsoft® and OpenText™ Core Content. Our latest integration with Microsoft gives customers the ability to open or save documents to Core Content directly from Microsoft Office desktop applications, as well as view, edit, and co-author Microsoft Office documents directly within Core Content – boosting productivity while maintaining content integrity.
We have also been helping our customers adapt to the changing market quicker than ever with a growing Business Process Library of ready-to-run business scenario templates in OpenText™ Extended ECM. In CE 22.4, we have introduced a new Real Estate Management Business Scenario template which streamlines management of globally dispersed real estate assets – a time-intensive process all enterprise organizations face. For more information on other available business scenario templates click here.
Also in CE 22.4, customers can now connect to more SAP applications by integrating SAP S/4HANA Harmonized Document Management with OpenText Extended ECM. Now our Extended ECM customers can connect to SAP applications faster, with less customization and resource investment.
Additionally, OpenText continues to manage the risks associated with eDiscovery through enhancements to OpenText™ Axcelerate which are improving productivity for legal teams. With 22.4, our customers can now uncover deeper insights into eDiscovery review faster with a new configurable dashboard and reporting framework based on the Magellan Business Intelligence and Reporting (MBIR) platform. This new feature comes at no extra cost and eliminates the need for costly third-party reporting tool add-ons.
Innovations in OpenText Business Network Cloud
As the world becomes ever more connected and supply chain networks more complex, organizations require the ability to seamlessly integrate and exchange information with their trading partners. OpenText™ Business Network Cloud enables our customers to optimize operations by connecting trading partners, people, systems and the Internet of Things on a single integrated platform.
Innovations delivered in OpenText Business Network Cloud Foundation continue to build on our previous launches. CE 22.4 gives companies of any size the ability to collaborate with external partners and exchange documents seamlessly with the new Microsoft Dynamics 365 Business Central Order to Cash Adapter Kit. The solution provides an out-of-the-box adapter kit to exchange key business documents, such as sales orders, confirmations, order changes, invoices, ASNs and remittance advices, without the need for any electronic data interchange (EDI knowledge).
Innovations in OpenText Experience Cloud
Creating customer-centric experiences is critical in today’s digital world. OpenText Experience Cloud helps brands deliver relevant, data-driven and modern omnichannel communications-centric experiences. With OpenText™ Experience Cloud CE 22.4, we have delivered innovations that increase relevancy, consistency and responsiveness across the customer journey with unified communication and experience tools including two new out of the box solutions that solve for – Customer Experience Management (CXM) and Digital Experience Management (DXM) use cases. These new solutionsare integrated in a unified environment that brings together authoring, content, customer data and task management across many OpenText applications – Exstream (CCM), TeamSite (WCM/CMS), Media Management (DAM), Experience CDP, and Core Experience Insights – and delivers it all within a composable platform with a consistent user experience. Additional enhancements to OpenText™ Exstream and OpenText™ TeamSite are critical to these new solutions.
OpenText™ Exstream™ is lowering marketing design and content development costs and accelerating time to market for communications that need to be delivered across multiple channels and formats. These new enhancements include a flexible integration with electronic signature including Core Signature for document authorization, as well as testing and simulation for interactive communications and new back-end orchestration processes for channels like Push and SMS.
At the core of every customer experience platform is OpenText™ TeamSite™ and in 22.4 we introduce a composable user experience that customers can use to configure unique workspaces to improve productivity and surface relevant data insights for improved decision making. Combined with a new integration to Google BigQuery, web developers and content creators will benefit from real-time data processing to drive more personalized experiences.
Innovations in OpenText Security Cloud
In an increasingly data-driven world, being able to conduct effective digital investigations is critical for any organization and their cyber resilience posture. With OpenText Security Cloud, our customers can build and sustain an information advantage with advanced digital forensics and threat detection and response.
Security updates in CE 22.4 are designed to modernize forensic digital investigations and improve overall incident response with new cloud connectors for Facebook Messenger, Slack and Microsoft 365 Archive. With support for these cloud connectors, investigators can now collect more evidence from cloud-based applications. We have also delivered the ability to conduct Mac collections, providing enhanced investigative support for environments where users have shifted from Windows to macOS devices.
For our enterprise security customers, we have also added the ability to conduct off-VPN anomaly detection and manage custom automated response actions. In addition, they now can
collect and analyze Packet Capture (PCAP) samples originating from any PCAP provider to detect network intrusions and other suspicious activity with OpenText™ Network Detection & Response.
Innovations in OpenText Developer Cloud
Developers want the power to manage their applications seamlessly. Engaging developers where they learn and work, OpenText™ Developer Cloud CE 22.4 brings a set of important changes that speak to our commitment to reducing friction for developers while they learn about our cloud API services.
With CE 22.4, developers can promote new applications and make updates to existing applications using Visual Studio (VS) Code Extensions with Application Life-cycle Management Service. This enhancement makes it easier for developers to deploy service artifacts that have been built using VS Code.
Join us at OpenText World
OpenText CE 22.4 continues to deliver on the Project Titanium roadmap, delivering seamless integrated information management in the cloud. For more information on our latest innovations, visit our blog page.
Join me during my Technology Innovation Keynote and Innovation Demo Showcase as I kick off Day 2 of OpenText World 2022 in Las Vegas.
As we continue to navigate the challenges of today’s work environment, organizations are looking for the simplicity, flexibility and trust they need to thrive. As a global leader in information management, OpenText™ is powering and protecting businesses to be intelligent, better connected, and more responsible.
With OpenText™ Cloud Editions (CE) 22.3, announced today, OpenText has strengthened our offerings in public and private cloud, with innovations designed to help our customers empower their workforces, better serve their customers and build a more secure and safer world. These exciting innovations, many of which form part of the Project Titanium roadmap, are fueling the future of integrated information management in the cloud.
Innovations in OpenText Content Cloud
Isolated content silos have always been a major challenge for organizations, and this problem has only become more complex with the explosion of remote work and hybrid workforces. Innovations to OpenText™ Content Cloud CE 22.3 are designed to improve ease of use and power modern work.
In OpenText™ Core Content CE 22.3, customers and partners can now integrate Core Content easily and securely with multiple in-house systems using a new public UI widget. The new widget reduces digital friction and enables greater control and security of content from backend systems, while eliminating the need for users to flip between applications. We are also introducing a new iOS mobile app for OpenText Core Content, providing access and flexibility to work from anywhere at any time. With the app, users can securely access information and manage documents by department, projects or favorites, add new files or versions and display metadata properties. Additionally, the workflow feature in Core Content now includes a more detailed audit trail, including steps, status and an audit history of running and completed workflows.
CE 22.3 also delivers improved compliance and control features in OpenText™ Documentum™ for Life Sciences. OpenText™ Documentum™ for Quality & Manufacturing now offers secure print controls for pharmaceutical manufacturers, helping companies stay compliant with Good Manufacturing Practices (GMP). Integration with OpenText™ Output Server provides enhanced printer management and secure access that ensures prints are picked up by the authorized users. Additionally, in Life Sciences Smart View, new capabilities allow Documentum for Quality & Manufacturing users to route change requests and Category 1 documents through review and approval workflows, enabling users to manage associated tasks to completion.
In OpenText™ Documentum™ for Research & Development, new Identification of Medicinal Products (IDMP) metadata allows for tagging regulatory documents with controlled vocabulary, allowing our customers to prepare to use the new data standard in regulatory submissions. In addition, updated dictionaries enable cascading of IDMP metadata and efficient IDMP keyword-based searches and deliver consistency across systems.
CE 22.3 also offers a new Key Mediator product, delivering bring your own key (BYOK) capabilities and giving encryption control to customers in OpenText™ Extended ECM and OpenText™ Documentum™.
Innovations in OpenText Business Network Cloud
Companies migrating to the cloud to mitigate the operational risks associated with supply chain disruption need expertise to help manage their integration environment. OpenText™ Business Network Cloud CE 22.3 gives businesses of any size the tools they need to manage their integration environment, gain visibility into transactions with suppliers and buyers, and manage their enterprise supply chain information.
With OpenText™ Business Network Cloud Foundation CE 22.3, we continue to build on our innovations delivered in CE 22.2. We have added new capabilities for Oracle NetSuite users through the addition of a Procure to Pay adapter kit; an Order to Cash adapter kit was delivered last release. These enhancements allow customers to benefit from a global integration platform while also having access to a growing library of pre-configured, self-service-based application adapters.
OpenText™ Active Orders now includes new dashboard features for purchase order (PO) and advanced shipping notifications, which provide increased visibility options for supply chain leaders to track and manage transactions and performance and gain 360-degree supply chain visibility with all suppliers.
This release also includes the game changing solution OpenText™ Active Access, (formerly known as OpenText™ Supplier Portal), a proven product that provides single sign-on access to business ecosystem information for both internal and external users to facilitate digital collaboration. Now available for all industries, Active Access provides identity and access management and personalized content experiences across the supplier network at scale while mitigating risk.
Innovations in OpenTextExperience Cloud
Today’s customers use many communication channels and touch points to engage with organizations, but many businesses struggle to understand the patterns and trends within those interactions. In OpenText™ Experience Cloud CE 22.3, improved analytics allow our customers to make better use of data and optimize omnichannel communications to deliver an overall improved experience.
OpenText™ Qfiniti Explore CE 22.3 delivers support for multi-channel interactions analytics in the cloud, bringing multi-interaction channel data within one application so businesses can quickly and easily gain insight into their customers. This release adds intrinsic capabilities for customer chat sessions analysis. We are also introducing an open transcription service which enables our customers to either use Qfiniti Explore’s voice transcription capabilities or leverage their existing third-party transcription service.
With OpenText™ Core Experience Insights (CXI), communication performance analytics enables OpenText Exstream customers to visually discover and analyze their communication performance with out-of-the-box dashboards. This innovation provides key performance analytics throughout the customer journey, enabling our customers to act on trends and insights quickly and efficiently. In addition, the out-of-the-box campaign dashboard allows customers to compare their campaign efficiency and fine-tune campaigns as needed.
Improving efficiency is a top concern for marketing and publishing teams. In CE 22.3, OpenText™ Media Management is driving increased productivity, agility and speed-to-market for users with the ability to use the Workflow Builder to automate the publishing of content to platforms such as Vidyard, YouTube or a CDN, with more publishing integrations being added regularly. Also new to the solution is the support for Google Video AI for object, places and activity analysis, and an integration with social media management platform Hootsuite™.
Innovations in OpenText Security Cloud
As organizations continue to navigate the rise in cyber threats, the best defense is a cyber resilience framework, including a robust, multi-layered security, data protection and investigation process that enables security operation centers and digital forensic investigators to take immediate action. Security updates in CE 22.3 are designed to power and protect organizations of all sizes.
In CE 22.3, we have broadened our support of industry standards by including support for the Advanced Forensics File Format 4 (AFF4) in OpenText™ EnCase™ Forensic and OpenText™ EnCase™ Endpoint Investigator. Support for AFF4 provides the ability to read both physical and logical images and to ingest all or select portions of evidence collected with another tool. With this update, digital forensic investigators can combine evidence collected with multiple tools into a single case file, resulting in faster, more efficient investigations.
CE 22.3 also expands OpenText™ Network Detection and Response (formerly Bricata NDR) sensor support. This enhancement enables Fortune 1000 security operations centers to more quickly and efficiently detect and respond to threats in their network with scalability and precision, ensuring no critical data is missed.
We have added new DNS Leak Prevention capability to Webroot™ DNS Protection. This innovation stops rogue DNS requests by leveraging the power of BrightCloud® Threat Intelligence to identify and block vulnerabilities exposed through DNS including tunneling and data exfiltration attacks. DNS Leak Prevention provides security operations with stronger and more accurate control of DNS despite the challenges presented by encrypted DNS such as DoH (DNS over HTTPS), ensuring users stay protected.
Innovations in OpenText Developer Cloud
Developers want to be engaged where they learn and work. With CE 22.3, we continue to invest in developer communities with several updates to our website, and on our Postman and LinkedIn communities to enhance the developer experience. Interactive documentation support will be added to our website for testing single lines of code, making it easy for developers to test every aspect of our code.
We are also announcing two separate public betas of our new developer tools to support how developers work today: Microsoft Visual Studio Code Extensions, bringing our cloud API services into the most popular integrated development environment for enterprises. We are also continuing to improve our Cloud API and services Administrator with a new OpenText Developer Cloud administrator. Stay tuned for more information on these exciting betas.
With OpenText CE 22.3 and the innovations under the Project Titanium roadmap, our customers will better experience the full spectrum of the OpenText cloud journey to meet the needs of modern business.
In a time of accelerated digital transformation, the concept of digital assets is also rapidly expanding. Put simply, almost everything is a digital asset these days.
Digital Asset Management (DAM) has long been an essential tool in content-centric fields such as marketing, media and entertainment, but they’re no longer the exclusive users of rich media in day-to-day operations. The growing volume and complexity of digital content in most industries has made DAM a crucial capability in a wide variety of organizations.
Today’s companies use digital assets for everything from customer engagement and process optimization to security and quality assurance. Employees need to access the assets – images, videos, audio and more – quickly and easily, without leaving their usual workflows. This makes integration with key business systems vital in any DAM solution.
Reining in rich media
Even in fields like marketing where people have deep experience handling vast quantities of digital content, the management challenges are increasing. Keeping pace with consumer expectations means constantly creating rich, interactive omni-channel content that must be accessible, yet still meet evolving governance regulations. Then there’s the ongoing task of overseeing rights and permissions, which has a direct impact on the bottom line. When there’s no central destination for digital assets, they end up stored in multiple, unconnected repositories – upwards of 20 is typical – throughout the organization. Employees waste time and money searching for files and bringing them into the relevant business application, or duplicating them if they can’t be found.
Business leaders outside marketing and media face an especially daunting task. They’re often unaccustomed to basic management processes for digital media, yet their companies are now overflowing with it. Fragmented storage and poor accessibility drain productivity, frustrate employees, and degrade customer or partner relationships with slow content distribution and potential inconsistency.
Integrating DAM with business processes
Central management and full visibility are foundational for organizations seeking to maximize the value of their digital assets. Whether it’s a marketing team producing omni-channel content for external consumption or an engineering company creating training videos for remote employees, a DAM solution keeps everything in one place.
Having a hub for all digital content is critical, but so is integrating that hub with web content management, product information management, content delivery networks, graphic design tools and other fundamental systems. By linking digital assets with product and customer data within enterprise applications, employees can efficiently create, find, manage, distribute and reuse content.
An advanced DAM solution reduces costs and boosts productivity by eliminating time-consuming searches and duplication, automating renewal of intellectual property and enhancing consistency across channels. The content supply chain becomes transparent in the context of employees’ familiar business processes.
Just as important, good DAM solutions enable companies to control the complete lifecycle of their digital assets. Filters and security features limit access, so specific employees, partners and customers can use specific assets without making manual requests.
OpenTextTM Media Management can be a single, flexible DAM for the entire enterprise. It keeps digital assets in one highly scalable place that’s available organization-wide via headless integrations or customized, team-specific portals. OpenTextTM Digital Asset Management for SAP® Solutions extends Media Management, offering powerful SAP ecosystem integrations.
How the San Jose Sharks accelerated the creation and use of media assets
Driving fan engagement when teams are on and off the ice is integral to the success of any NHL team. The San Jose Sharks needed a DAM to better manage media for rapid creative production, particularly for the wide variety of video content fans had come to expect at games, in TV ads and on social media. Improving search capabilities was a top priority, since the production team had to package stories at the speed of social media.
The Sharks chose OpenText Digital Asset Management for SAP in part for its seamless integrations with the enterprise applications their employees use most. The integration into Adobe Premiere, the industry-standard professional video editing tool, facilitated by implementation partner Cortex Vertical, was a game-changer.
Now the production team simply drops assets into the repository with the appropriate metadata whenever they’re created. Users can find and share the files quickly when they’re working in Adobe Premiere, streamlining the production of video projects that build brand value and keep fans entertained.
DAM 3.0 in action
The new frontier of DAM is still in development, but it’s defined by next-level capabilities like these:
Delivering insight into asset value by tracking usage and applying performance metrics
Expanding the potential variety of assets that can be managed to include new types (3D models, security footage, drone feeds, software updates and more) and assets traditionally stored outside DAM solutions (text)
Storing asset components (website sections and more), not just complete assets
Offering greater integration with WCM, CCM, CRM, social media management platforms and more
SAP, one of the world’s leading producers of ERP software, chose the DAM solution it sells (SAP Digital Asset Management solution by OpenText, also known as OpenText Digital Asset Management for SAP Solutions) because it has these third-generation capabilities. Every asset type at SAP – from images and videos to white papers – that isn’t tied to a traditional ERP lives inside the DAM, which is integrated with more than 20 applications used at the organization. The solution serves more than 105,000 SAP employees in more than 140 countries, yet few are aware they’re connecting to it. No training is required, since employees stay in their regular business applications. The right assets are simply always available wherever and whenever they need them.
Managing today’s and tomorrow’s digital assets
Part of the OpenText Experience Platform, OpenText Media Management is a DAM solution for every organization. It’s much more than just a tool for marketing, offering a powerful advantage to sales, production and, increasingly, maintenance and security operations.
OpenText Digital Asset Management for SAP provides a single, secure point of management for the growing number and variety of digital assets in today’s companies. It integrates seamlessly with the core SAP solutions to increase process efficiency, control the asset lifecycle and deliver a consistent omni-channel experience.
Improve Sales & Service operational workloads by automating processes involving data capture validation tasks through tight integration to Salesforce Flows
Accelerate customer data verification tasks: Provides fast visual highlights in documents, and one-click correction options in case of incorrectly recognized or unmatched data
Eliminate costly data errors: Business users can review the original document and the extracted data as it matches to Salesforce objects and fields directly within the Salesforce UI
Improved Salesforce data quality: Ensures that the Salesforce data extracted from the documents reflects the original information provided on the documents
Eliminating the need to operate and scale own servers. Benefits include:
Run up to 15 SAP background tasks that send requests in parallel
Receive extraction results faster than ever
Extracting new Chinese electronic invoice forms. Benefits include:
Extract the fully digitalized e-fapiao and the e-fapiao new type of invoice
Recognize general and special Value Added Tax (VAT) forms
Read, use and transfer the content of QR codes
For more information about OpenText CE 24.2, check out the release notes on OpenText MySupport.
February 2024: What’s new in OpenText Core Capture CE 24.1
OpenText™ Core Capture
No-code custom workflows
Increase employee efficiency by ingesting new content with workflows that you configure.
Eliminate the need for business users to wait by processing large batches of documents in the background.
Expand automation by routing high-confidence documents to the next downstream process step, and only routing the documents that need attention to the human-in-the-loop validation UI.
Administer workflows by monitoring workflow instances from a single page, regardless of ingestion source.
Microsoft 365 Outlook support
Expand information capture channels by adding automation to the processing of email content.
Discover new content for information capture with automated monitoring of Microsoft® 365 Outlook mailboxes.
For more information about OpenText Core Capture CE 24.1, check out the release notes on OpenText My Support.
October 2023: What’s new in OpenText Core Capture CE 23.4
OpenText™ Core Capture
Expanded annotations
Improve team collaboration and reviewer efficiency with new reviewer actions available directly from the web user interface:
Add stamps and comments to documents
Make annotations from the Review step of the capture process
PDF compression added to Core Capture API
To increase efficiency in the cloud, there is a new Core Capture profile to help compress the size of PDF files, particularly full-color PDFs. Users may experience compressions ranging from 2x to 10x reduction in file size*.
* Compression results are impacted by multiple factors; results may vary.
For more information about OpenText CE 23.4, check out the release notes on OpenText My Support.
July 2023: What’s new in OpenText Core Capture CE 23.3
OpenText™ Core Capture
Manual redactions and annotations via web UI
Help mitigate data privacy risks by applying redactions when reviewing extracted text.
Improve team collaboration by adding highlights and notes (annotations) to captured content.
Postal address recognition using continuous machine learning
Process documents faster with new continuous machine learning for postal addresses that automatically selects the correct address when multiple addresses are in a document.
Arabic support: UI localization, capture and extraction
To improve the user experience for employees who are responsible for administration or data validation, the Core Capture user interface is now localized for Arabic.
To expand the documents that can be classified and extracted, Arabic is fully supported, including the creation of text-searchable PDF files and document classification/data extraction.
For more information about OpenText CE 23.3, check out the release notes on OpenText My Support.
April 2023: What’s new in OpenText Core Capture CE 23.2
OpenText™ Core Capture
Integration to Documentum with REST services
For seamless integration, there is a new REST-based exporter so that OpenText™ Documentum™ users no longer need to use the generic CMIS export to send documents and metadata from Core Capture to Documentum.
To help speed-up process automation, the new exporter is compatible with OpenText™ Documentum™ D2 and can trigger Documentum D2 workflows.
PDF compression added to Core Capture API
To increase efficiency in the cloud, there is a new Core Capture profile to help compress the size of PDF files, particularly full color PDFs. Users may experience compressions ranging from 2x to 10x reduction in file size*.
* Compression results are impacted by multiple factors; results may vary.
Hebrew support: UI localization, capture and extraction
To improve the user experience for employees who are responsible for administration or data validation, the Core Capture user interface is now localized for Hebrew.
To expand the documents that can be classified and extracted, Hebrew is fully supported, including the creation of text-searchable PDF files and document classification/data extraction.
OpenText™ Core Capture for Salesforce®
Recently we launched OpenText™ Core Capture for Salesforce®which is custom built for Salesforce to capture documents and data to accelerate Salesforce processes.
Automated data processing for Salesforce document capture
To provide a central configuration point so that Salesforce business Admins will not need to manually configure the mapping of a returned data field to a field in Salesforce for each Flow, the enhanced Data Mapper and Data Inserter provides automated extracted data processing integrated into Salesforce Flows
OpenText™ Core Capture for SAP® Solutions
Machine learning for semi-structured content
To increase AP productivity, new machine learning capabilities with improved data matching algorithms provide higher out-of-the-box recognition for business entity determination.
Validation team collaboration
For better user experience,the Fiori Validation allows flexible document processing according to user filter and order settings with the ability to save and share views with validation team members (requires OpenText Vendor Invoice Management for SAP Solutions CE 23.2).
Smart configuration per business partner
To increase performance, the new feature enables customers to skip line-item extraction for an IES profile (requires OpenText Vendor Invoice Management for SAP Solutions CE 23.2). Per business partner, a smart algorithm automatically determines if line-items are required depending on invoice type.
For more information about OpenText CE 23.2, check out the release notes on OpenText MySupport.
Hello, fans and tech enthusiasts, and welcome to Rounds 11 and 12 of the 2024 ABB FIA Formula E World Championship! As the electrifying 2024 competition heads to a showdown in Shanghai, we invite you to be part of an unparalleled racing experience. Coming off a sensational victory in Berlin, the Jaguar TCS Racing team is poised to continue their championship quest, and you can witness it all from the front row with our exclusive Virtual Garage Tour on May 23rd.
The team’s performance in the Berlin E-Prix doubleheader was nothing short of spectacular. Nick Cassidy clinched victory and the fastest lap in round 9, demonstrating the sheer power and precision of the Jaguar I-TYPE 6. Meanwhile, Mitch Evans showcased his skill and tenacity, moving up six places to finish fourth. With both drivers securing valuable points in round 10, the Berlin E-Prix double header weekend resulted in the most successful weekend in the team’s history, propelling Nick to the top of the Drivers’ standings, and strengthening the team’s lead in the Teams’ World Championship. As we carry this momentum into Shanghai, expect nothing less than heart-pounding action and strategic mastery.
Shanghai circuit: Where tradition meets tomorrow
The Shanghai circuit, renowned for its intricate layout and demanding turns, presents a unique challenge that tests the limits of both car and driver. In this next leg of the race, our team is set to navigate the complexities of this modern track, where every corner could tell the story of victory or the narrow miss of defeat.
Step inside the garage with a virtual tour
Our Virtual Garage Tour is your backstage pass to the inner workings of a top Formula E team. This exclusive experience goes beyond the race; it’s a deep dive into the innovative technologies and strategies that drive Jaguar TCS Racing. From data analysis to in-depth discussions with our engineers, you’ll get an insider’s view of the preparation and precision required to compete at the highest level of electric racing.
You’ll have the opportunity to get your questions answered live, gaining insights into the technological innovations that drive this fast-growing global motorsport. This tour is your chance to see up close how the team prepares for the challenges of the racetrack.
Sustainability and innovation: Driving the future together
Electric motorsport is more than a showcase of speed—it’s a catalyst for sustainable automotive innovation. Formula E serves as a crucial testbed for advancing electric vehicle technologies that are essential for reducing carbon emissions. Through competitive racing, Jaguar TCS Racing demonstrates how these technologies can influence the broader automotive industry, encouraging a shift towards more sustainable practices and products.
OpenText proudly supports Jaguar TCS Racing, a team that champions both competitive success and sustainability. Our partnership underscores a mutual dedication to leveraging technology for a cleaner future, faster.
Don’t miss out: Secure your virtual seat now
On May 23rd, we’re excited to bring you closer to the pulse-pounding world of Formula E with this immersive virtual experience. Whether you’re a seasoned fan or new to the thrill of electric racing, this Virtual Garage Tour in Shanghai is your gateway to understanding the passion and technology that drive Jaguar TCS Racing. Join us and be a part of the race in Shanghai, where technology meets relentless drive at full speed.
Want to see how you can leverage analytics and AI to drive your business forward? Request a Demo of OpenText Analytics & AI Solutions.
Request a demo
Get a personalized demo of the full, composable OpenText Analytics and AI platform, or just the solutions of most interest to you. Discover everything you need for your AI transformation—from unstructured analytics and data lakehouse to BI, reporting, automation, and search. Book a demo today!
At Air France-KLM, we’re one of the global leaders in international air transport. Through our subsidiaries Air France, KLM Royal Dutch Airlines, and Transavia, we offer passenger services, cargo transport, and aircraft maintenance flights to over 300 destinations.
To transport our 83 million passengers a year, it’s vital that we keep our modern fleet of 522 aircraft in top condition. Commercial aviation is one of the safest ways to travel for a very good reason; like all leading global airlines, Air France-KLM follows rigorous and tightly regulated inspection and maintenance processes for all aircraft and airside equipment.
Maintaining a world-class fleet
Our aircraft are made up of thousands of individual components, each of which requires planned as well as unplanned maintenance. Every asset inspection and repair we carry out is associated with documentation: maintenance manuals and tech logs, work instructions, engineering drawings, and much more. With reference to these documents, our mechanics and engineers can perform their duties safely, efficiently, and accurately.
For many years, all our documents were printed on paper, and our teams relied on hundreds of thousands of hard copies to do their work. New maintenance processes and airworthiness directives are released all the time—and with so many paper copies, it was a major effort to keep our records up to date. What’s more, the cost of storing all these paper documents was climbing and climbing every year. We knew we needed a different approach.
Driving digital transformation
That’s where our journey with OpenText™ began. Working together, we switched from paper records to digital documents, managed securely and efficiently in OpenText™ Documentum™. For more than two decades, Documentum has acted as the single source of truth for all our maintenance and engineering content—including data from industry vendors such as Airbus, Boeing, and General Electric.
Today, 15,000 employees across the business rely on data in Documentum to perform their day-to-day work. For our aircraft engineers particularly, the solution had a massive impact on efficiency. Gone are the days of leafing through filing cabinets to find vital maintenance information—today, all the information they need is right at their fingertips. They simply enter a part number into Documentum, and they can navigate to the associated records immediately.
We operate in a highly regulated industry, which makes OpenText the perfect fit for our compliance needs. The solution offers a watertight audit trial for every user action, helping us to demonstrate to our regulators that we are following the proper procedures for our maintenance activities.
Soaring into cloud
Documentum is such an important solution for our business that we continuously invest in extending and enhancing its capabilities. Over the years, we’ve integrated Documentum with our core business systems, including SAP® ERP and Salesforce®. One of our most recent projects was deploying Documentum D2 SmartView—a modern user experience that empowers our employees with personalized workspaces that make it even faster and easier to find the data they need. With some features still pending, we continue to partner with OpenText to help drive product roadmaps.
At the moment, we’re planning our next big Documentum project—a move to the cloud. By bringing the solution to Azure, we’ll unlock all the familiar benefits of cloud: easier management and maintenance, lower infrastructure costs, and tighter information security. As an early adopter, Professional Services is helping us navigate vulnerabilities as we containerize in Azure.
Working with OpenText, we’re going a step further. By deploying OpenText™ Extended ECM Documentum™ for SAP® Solutions alongside Documentum on the new cloud platform, we’ll enable our users to access data from our information management system directly from their SAP applications.
OpenText™ AppWorks™ is a low-code development platform for building smart, engaging and easy-to-deploy process automation and dynamic case management applications. It empowers everyday users to quickly automate critical business processes while offering deep integrations into leading ECM platforms to harness the power of enterprise content for improved process efficiency.
April 2024: What’s new in OpenText AppWorks Platform CE 24.2
The AppWorks team is pleased to introduce an array of features for both solution builders and users, to enhance productivity, accelerate time to value, and improve user experience.
Data deletion framework: Using this framework, solution builders can set policies for deleting large volumes of outdated transactional data. Strengthen data governance by scheduling deletions on a daily, weekly, or monthly basis, previewing the impact, and adjusting as needed. Remaining focused on current tasks while historic data is being deleted in the background, ensures a lean, secure, and compliant application, thereby minimizing the risk of data breaches.
Mark a record read/unread: Prioritize tasks by marking records as unread and revisiting them later. Enable this configuration at the design-time for the ability to mark a record read/unread and identify higher priority items in a glance. This feature is enabled by default for the tasks in inbox.
Multi-level sorting: Retrieve desired information quickly from a results list with multi-level sorting. While sorting out data in a list, select multiple columns and then arrange sorted items in a logical order to gather required information.
January 2024: What’s new in OpenText AppWorks Platform CE 24.1
AppWorks now provides a generic AI Connector Service that enables customers to integrate popular AI platforms such as OpenAI or Google Bard within AppWorks business processes. A new ‘AI task’ activity has been added to business process modeling to allow solution builders to use the AI Connector Service to send prompts to configure generative AI models and capture their responses. The prompts can be modified to receive improvised responses.
Add intelligence to processes to:
Analyze publicly available information to facilitate better decision making – for example in wealth management or vendor onboarding
Automate case routing based on sentiment analysis of an incoming request – for example to improve handling of citizen service requests
Provide customers with automated updates on case progression
Translate content for outbound communications
Pull current FX rates or other data
And more…
The enhanced AppWorks Platform CE 24.1 offers flexible task rejection options. Using the Dynamic Workflow Reject Task Action, a user can choose to either simply reject the task and end the workflow or reject the task and assign to a relevant persona.
The default option for the Dynamic Workflow Reject Action is reject the task and assign to the workflow initiator.
Send email updates to as many recipients as relevant for the process with the revised email template where the recipient fields, including To, Cc, Bcc can now accommodate unlimited email addresses.
October 2023: What’s new in OpenText AppWorks CE 23.4
AppWorks excels at helping organizations quickly create applications to automate complex, end-to-end business processes, however there are often repetitive, high-volume human-centric tasks within those processes that are time-consuming and error prone. To address these types of tasks, AppWorks Cloud Edition (CE) 23.4 adds robotic process automation (RPA) capabilities via integration with OpenText™ Operations Orchestration, allowing organizations to further enhance their process automation applications by creating and using software robots that mimic screen-based human actions to perform routine tasks such as logging into various applications, filling out forms, and collecting, manipulating, or merging data from multiple sources including legacy systems.
This release also delivers enhancements to the dynamic workflow feature in AppWorks, including support for pushing notifications for specific tasks, as well as improvements to both the user experience and APIs.
For OpenText™ Contract Center, we’ve enhanced the obligations tracker so that users can more easily track their contractual obligations through to closure, including the addition of task notifications that can eliminate the need for manual reminders and reduce the risk of forgetting about or missing a deadline.
July 2023: What’s new in OpenText AppWorks CE 23.3
Recent enhancements provide users with the ability to attach user-generated documents or files when sending an email, i.e., invoices or quotes, as well as the ability to attach documents or files from content management systems such as OpenText™ Extended ECM, OpenText™ Documentum™, OpenText™ AppEnhancer, etc., which was previously supported. This new capability ensures that all attachments are archived along with the email, regardless of the attachments’ origin.
Additionally, the user experience has been further enhanced by enabling users to more easily manage email templates directly from the AppWorks home screen and refine search criteria when working with a global email address book.
For OpenText™ Contract Center, recent enhancements allow business users to create and save charts and reports in the application without assistance from an application administrator.
April 2023: What’s new in OpenText AppWorks CE 23.2
In AppWorks Cloud Edition (CE) 23.2, recent enhancements include integration with OpenText™ Core Signature to provide secure, enterprise-grade, digital signature capabilities for signing quotes, contracts and other documents in a fast, compliant and hassle-free way. This release also includes enhancements for email templates, enabling users to create and modify email templates directly from the AppWorks home screen, as well as enhanced integration with OpenText™ Intelligent Viewing, a cloud-first universal file viewing solution that allows users to view, compare, search, highlight, redact, annotate and publish documents.
OpenText™ Contract Center now includes support for OpenText™ Documentum™, as well as advanced search capabilities and the ability to customize and configure the user dashboard, including default layouts based on roles. Users can now add, remove, and/or rename tiles, update tiles with a new list, and expand or collapse tiles as desired.
February 2023: What’s new in OpenText AppWorks CE 23.1
This release includes enhancements to the ‘Deadline’ and ‘Notification’ building blocks to support the configuration of complex escalation/notification rules on tasks. It also introduces pre-defined list filters which can work alongside end-user defined filters, plus shortcuts that streamline navigation between items.
This release also features several enhancements to OpenText™ Contract Center, including configurable data-entry forms for each organization and contract type, global contract search, the ability to save and re-use search criteria, and options to preview and export search results and link related workspaces, i.e., vendor, customer, etc.
October 2022: What’s new in OpenText AppWorks CE 22.4
Enhancements in AppWorks Cloud Edition (CE) 22.4 include support for Git, GitHub and GitLab, improved audit capabilities, easier navigation from lists, user-enabled dynamic workflows that can reduce the burden on developers, dynamic layouts that use rules to hide information and ensure data privacy, and a low-code EIS Connector that allows consumption of REST APIs without the need to write code.
August 2022: What’s new in OpenText AppWorks CE 22.3
Recent enhancements give developers more control over UI responsiveness and how users are able to interact with items presented in a grid view. Additionally, the user profile page has been updated to provide an option to select a preferred locale for the user interface, and further enhancements to integration with OpenText™ Documentum™ gives users more control when versioning and renaming documents from AppWorks applications.
June 2022: What’s new in OpenText AppWorks CE 22.2
Recent enhancements include a new interactive report view for lists that allows end users to gain insight into their data, enhanced integrations with OpenText™ Documentum™ and OpenText™ AppEnhancer™ (formerly OpenText™ ApplicationXtender) and a new user profile feature that allows application users to update their profile image and manage up to five email signatures in their user profile, including a default signature.
Enhancements to the contract obligations feature in OpenText™ Contract Center further increase efficiency by allowing users to set timers for contractual commitments and add escalation instructions to provide additional clarity. Also, contract authors now have the option to add custom rules at the clause level of a contract, improving productivity and enhancing the authoring experience.
February 2021: What’s new in OpenText AppWorks Cloud CE 22.1
In Cloud Edition (CE) 22.1, new REST APIs for integrating AppWorks’ task management and business workspace with other systems provide a modern approach to integration – one that performs well, is highly scalable, simple, and easy to modify and extend. In addition, improved error handling capabilities make it easier for a caseworker to recognize and correct mistakes and exceptions.
For OpenText™ Contract Center, a new Obligation Management feature allows contractual obligations to be defined, managed and tracked, increasing staff efficiency and ensuring commitments are visible and appropriately managed. Additional personalization options offer users greater control over email notifications, and an enhanced UI provides more space on the screen, making it easier to find relevant contract details.
Enhancements include the ability for users to save filters for reuse, a streamlined UI for faster performance and a refreshed layout for case histories with business-friendly messages that provide a holistic view of a case. In OpenText™ Contract Center, CE 21.4 enables business analysts to add attributes on their own.
Additional AppWorks Case Accelerator enhancements help developers get a head start on building applications, and a new JavaScript API for the AppWorks client simplifies customizations. The API allows your custom code to embed seamlessly into the end-user experience.
OpenText™ Extended ECM (formerly OpenText Extended ECM Platform and OpenText Content Suite Platform) integrates business content with leading ERP, CRM, HCM applications, seamlessly connecting people with information and accelerating end-to-end business. Check out the latest OpenText Cloud Editions (CE) announcement to learn more about the most recent release.
April 2024: What’s new in OpenText Extended ECM CE 24.2
The Extended ECM CE 24.2 release includes new capabilities designed to help organizations master modern work.
Streamline communication with precise linking
Extended ECM now empowers users with the ability to create a URL that will open a document and navigate to a designated section of that document. The capability facilitates collaboration with the ability to precisely point to a specific bookmark, page number, or search term. As an additional security measure, “deep link” URLs can be sent with a “view only” designation.
Clearly communicate about new document versions
Users adding a new version of a document are now able to easily communicate information about that version. Once the new version is uploaded, a dialogue box pops up to prompt the user to describe why a new version was needed or what changed. Users can also quickly see all added descriptions in a single view of the versions table.
Improve efficiency with new features for working with Extended ECM teams
A couple of new features improve the way team leads work with their teams:
View team members at a glance – Quickly display team participants, grouped by their roles, by with a single click that opens a searchable side panel.
Easily import existing teams into new Business Workspaces – When creating new Business Workspaces, streamline the process and cut back on manual work with the ability to automatically import a team from a previous business workspace of the same workspace type.
Enhance productivity and compliance with Smart Document Types In addition to using the File Upload widget, users can now easily drag and drop or click to add a document for Smart Document Types. Using Smart Document Types empowers users to streamline work by automating content storage, metadata usage, and follow-up processes.
Tighter integration and usability between Microsoft Office 365 and Extended ECM
Users will be auto notified, via push notifications to Microsoft Teams, of important items relevant to their role.
Users can strengthen the archiving process with the option to delete a Team upon retirement to ensure there are no other copies except the archived copy.
An enhanced Outlook web add-in for Extended ECM will support email filling to any permissible folder
Users have the option to create Teams channels as private or shared for sync mapping
Additional innovations to help you master modern work
Business administrators at organizations that have implemented OpenText™ Content Aviator can now enable Aviator by workspace type, reducing manual efforts when enabling a large number of workspaces.
Extended ECM mobile app users now have the added convenience of being able to create Business Workspaces from within the app.
A new feature for end users who want to work with metadata for reporting enables them to export search results directly from Smart View into CSV or JSON formats, maintaining their selected columns. Permissions and security clearance levels are also maintained within the export results.
January 2024: What’s new in OpenText Extended ECM CE 24.1
The Extended ECM CE 24.1 release includes new capabilities designed to help organizations master modern work.
Content Aviator surfaces your most important information in Extended ECM
With the introduction of OpenText™ Content Aviator, users can leverage the power of generative AI and large language models (LLM) for conversational searches that help them find what they need – faster.
Content Aviator provides generative AI content management and acts as an intelligent assistant that users can ask conversational questions, receiving answers that distill large volumes of Extended ECM content into comprehensible summaries, based on a user’s permissions. Once a question is answered, users can choose to ask follow-up questions or start new searches from scratch. Users can even ask Content Aviator to summarize a Business Workspace with the click of a button.
Streamline processes with easy-to-use document-centric automation
Administrators can easily configure what happens with uploaded documents using bots to configure Smart Document Types—without the need for complex coding. Smart Document Types help store content correctly, ensure the appropriate metadata is included and can trigger follow-up processes.
With the new flexible, scalable functionality, administrators use simple bots to quickly configure conditions based on categories, attributes, operators and values. Multiple parameter blocks can be applied for more complex scenarios.
Personalize your user experience with options to show, hide and reorder columns
Extended ECM empowers end users with the ability to personalize and improve their experience by choosing how to display columns for their individual work preferences.
By simply opening the Column Settings panel, users can choose to select or deselect checkboxes for each column. They can also drag and drop to reorder columns. This view is available throughout the product and for every user—and the customized settings are “remembered” for both browse views and search results views—so the same column order is shown each time a user logs in.
Maximize database storage with improved viewing cache management
Admins can perform new cache operations to optimize available database storage and improve re-processing and troubleshooting of content—choosing to either clear the viewing cache on demand or setting a timeline to automatically clear the cache of anything that has been viewed.
Easily navigate to Business Workspaces from SAP
Two new features empower users with the ability to easily work with Business Workspaces in SAP S/4HANA:
By selecting a line item (such as purchase contract, sales contract, task list, etc.), users can click through to an associated Business Workspace.
Admins can now easily configure a Business Workspace in an SAP Fiori app with key user adaptation—without the need for complex coding.
Improve efficiencies between Microsoft Teams and Extended ECM
There are two new ways to boost productivity between Extended ECM and Microsoft Teams:
Administrators can choose a configured Microsoft Teams Template whenusing the Extended ECM Microsoft Teams job scheduler to automatically create Teams for Business Workspaces. This provides more flexibility and the ability to create and use Teams templates that meet the demands of their organizations.
Using the Teams app, end users have an option to choose a Microsoft Teams Template when simultaneously creating a Team and a Business Workspace.
Stay apprised on system health
A new System Health test framework allows Administrators to quickly test various aspects of Extended ECM, including: Document Management, OpenText Directory Service, Search, and System. The new testing capabilities will help provide Administrators with a more complete picture of system health over time.
November 2023: What’s new in OpenText Extended ECM CE 23.4
The Extended ECM CE 23.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex procurement operations with the Procurement Business Scenario
Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost.
Manage content related to your procurement processes in Business Workspaces, with the ability to work as a standalone solution (supported by workflows) or driven by processes in SAP S/4HANA. The Procurement Business Scenario makes it easier to:
Create a purchase requisition from any user’s landing page
Manage all procurement information from purchase requisition to purchase order
Keep track of procurement updates on an at-a-glance dashboard
View contract consumption on the workspace
This Business Scenario is designed to work independently supported by workflows or with SAP S/4HANA for more complex processes, including approval workflows. (A new Extended ECM Business Scenarios User Guide is also available for customers (login required) for information about the general structure of Business Scenarios, which Scenarios are available and how to deploy them.)
To keep projects moving, delegate a proxy to cover for a specific user
Extended ECM users can assign a proxy who can act as though they are that user—for coverage during vacations and other situations that arise. Delegate a proxy indefinitely or for a specific start and end time window, allowing for advanced scheduling if an absence is planned. For additional clarity, the assigning user is alerted in the Notification Center every time the proxy user is working as them and a visual banner is displayed for the proxy user noting that they are “working as” the other person. Administrators also have the ability to set and change proxies on behalf of other users.
Quickly address Intelligent Viewing needs
Release CE 23.4 featured several new Intelligent Viewing features:
Support the secure viewing of content with Azure Information Protection (AIP) – “View Only” functionality allows AIP content to be viewed but not published, printed or annotated and restricts further processing with manual or automatic conversion features.
Support for work with Apache OpenOffice Formats – Viewing, annotation, redaction, publishing, and transformation are now supported when working with OpenOffice formats including ODT (text documents), ODS (spreadsheet), and ODP (presentation programs) file formats.
A better, more personalized way to work with columns
Release CE 23.4 provides more ways to personalize a user’s view that is maintained whenever the user logs in from the same laptop and browser:
Browse view – Users can now manually resize columns and scroll horizontally when more columns are available. The manual settings persist for the user’s future work for a personalized browse view experience.
Search view – A new gear icon allows users to switch between views that include tabular search, standard search, and a brand new pinned columns search. With pinned columns, users can set or “pin” a column in place with horizontal scrolling enabled for the remaining columns.
New notifications to keep users informed
Release CE 23.4 featured several new notifications for content sharing:
Share approval – Share coordinators or share administrators who want more control over the content that gets shared with Core Share or Microsoft Teams can now opt-in to receive notifications for shares that require their approval. When an employee tries to add a document to a shared folder, the Notification Center will provide an alert that approval is needed for a document that has been added to a shared folder.
Share Error and Share Expiry – Share coordinators and share administrators can opt-in to be alerted in the Notification Center (vs. via email) for shares with errors or shares that are set to expire in a pre-specified number of days.
August 2023: What’s new in OpentText Extended ECM CE 23.3
The Extended ECM 23.3 release includes new capabilities designed to help organizations master modern work.
Streamline document availability with Reservation Management
Extended ECM SmartView users who have gone to edit a document, only to discover that someone else has it reserved, will appreciate the new Reservation Management feature.
Collaborators can now choose to “request a reservation” on documents that are currently in use, reducing the need to leave the platform to send an email or instant message to notify team members they are waiting. This will help minimize downtime and remove bottlenecks by (1) communicating that a user is waiting for a document and (2) letting that user know when the document is available for them to reserve. This allows users to focus on other projects while waiting for their notifications, and it will be particularly useful for highly collaborative teams that are working with many files—particularly those that aren’t supported by Microsoft Office online or other co-authoring tools.
Automate transformation with a Workflow Module step
A new Workflow Module step for transformation enhances content review and collaboration. Easily convert content to highly accessible PDF/TIFF formats as an Extended ECM workflow step that includes the option to apply annotations, redactions, banners and watermarks before publishing as a new document version or rendition.
Provide clearer at-a-glance information for more productive collaboration
To provide a better user experience for anyone who collaborates through email and Teams, enhanced copy URLs will provide more information at a glance—including icons, document names and a direct download link—so collaborators better understand where a link will lead them before they click on it.
Easily add charts to WebReports using no-code templates
Two new WebReport Smart Style templates featuring charts are now available. Without the need for coding, users can now either (1) display a clickable Visual Count Chart or (2) create a report featuring the chart along with a browsable list of the items below, which can be customized with actions such as copying items, viewing properties or copying links.
Columns, categories and attributes can also be easily added without taking up developing time. In addition to the new reports, other Smart Style reports include Simplified Browse, Simplified Metadata and Simplified Table and Visual Count Chart.
June 2023: What’s new in OpenText Extended ECM CE 23.2
The Extended ECM CE 23.2 release includes new capabilities designed to help organizations master modern work.
Amplify OpenText Extended ECM (or OpenText Documentum) with AI-powered insights
OpenText IDOL, a market-leading knowledge discovery and analytics platform, can now be combined with Extended ECM or Documentum to uncover the rich knowledge and connections hidden in your content. Adding IDOL, which supports over 1,000 data formats, enables users to surface key insights stored deep within unstructured data (within repositories such as Extended ECM, Documentum, Microsoft® Teams or SharePoint and other file shares). For more information, read the blog post: “Work smarter with content insights.”
Stay on brand and under budget
New streamlined branding functionality reduces both the need and extra cost of custom development to align with your organization’s preferred branding. Business administrators can now add a brand logo, background color theme, breadcrumb font color and/or icon color theme directly from within Extended ECM Smart View. The intuitive WYSIWYG (What You See Is What You Get) editor means changes are previewed before you hit save and can be made with just a few quick clicks. The new branding is implemented within seconds—and admins can revert to the original default settings just as quickly and easily.
Quickly address transformation needs
Release CE 23.2 featured several new Intelligent Viewing features:
Improved efficiency of content transformation – Automatically convert content within a Business Workspace. This container-level conversion can be configured so content that is added is automatically converted from the current format to the universally used PDF/TIFF formats and published to a targeted directory. Additional options include applying banners or watermarks and/or deleting source documents once a conversion task is completed. New functionality is also now available at the folder level: Automatic conversion can be triggered when a new version of a document is added to a configured folder—particularly useful for document revisions or updated drafts of engineering drawings.
Create rendition objects – Create Extended ECM renditions as an output option via automatic conversion, manual transformation and publishing from within the Viewer. The content converted as a rendition maintains a relationship link to the source document version they are created from.
Work more effectively with compound documents – The Compound Document object type is now supported for initiating an at-a-glance multi-file view, automatic conversions and secure banners and watermarks.
Do more with your SAP Integration
The CE 23.2 release featured key enhancements for authentication and productivity within SAP integrations:
Support for SAP IAS/IPS for authentication purposes – For customers that use multiple SAP solutions, Extended ECM supports SuccessFactors tenants that have SAP Identity Authentication Service (IAS) or Identity Provisioning Service (IPS) enabled for authentication and provisioning.
Review file completeness at a glance – In addition to monitoring single workspaces, managers and HR administrators are now able to save time by quickly seeing if documentation is missing or outdated over several workspaces—such as across teams or even an entire organization. A new widget enables users to jump into a view of an aggregated document completeness report with the ability to choose whether to display 30, 50 or 100 items per page. For a more precise view, use filters by document type, country of work, document status and workspace status. The report updates immediately, based on the options you select.
Improve information governance with retention schedules
Users can better manage the lifecycle of their records. The Record Series Identifier (RSI) retention schedule, which defines the stages of a record and the conditions that move the record to the next stage in its lifecycle, is now available in Smart View. Capabilities include adding stages, editing stages, deleting stages, and approving and viewing approval history.
Additional features for operational efficiency
Enterprise Connect users can now press a handy “Copy Link” button in the “My Working Document List” to copy the link to the Smart View of a document in the Office Editor cache with ease.
The Intelligent Filing Analysis Tool, used for the creation of analysis and runtime profiles for Intelligent Filing functionality, can now be accessed in the OpenText Cloud—with no more need to download it locally.
Controlled viewing and printing and electronic signatures are now fully cloud-ready for quick configuration by Business Administrators.
Accelerate the enterprise content journey with agile and scalable tiered plans
Whether your goals are to boost team productivity, build cross-functional excellence or bridge across boundaries, the new Extended ECM X-Plans have a cloud or license plans to suit your needs. The plans were built to fast-track deployment and accelerate time-to-value at every phase of your modernization journey—all with the scalability to grow as your business grows.
November 2022: What’s new in OpenText Extended ECM CE 22.4
The Extended ECM CE 22.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex real-estate operations with the Real Estate Management Business Scenario
Originally released in CE 21.4, Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost. The Real Estate Management Business Scenario allows users to:
Securely manage all the essential property information such as tenancy agreements, mortgage documents, fire safety plans, surveys, etc. in a centralized repository with proper permissions and user rights
Quickly create a contract with appropriate terms using existing information on a specific property (rental object)
Stay up to date with property leases and contracts by reviewing their renewal/termination dates up to 3 months in advance using the Management Dashboard.
This Business Scenario is designed to work independently or with SAP S/4HANA for more complex processes.
Gain superior business intelligence with interactive charts
Static data visualizations like charts don’t always provide detailed information about the underlying specifics of the data. Users need a full view of the data’s makeup to truly understand the insights. By introducing interactive charts (in Smart View) in CE 22.4 users can get data visualizations that allow them to drill down and interact with data. These data visualizations allow users to:
Perform actions such as triggering sub-reports, initiating workflows, and downloading reports without leaving the dashboard.
Quickly identify which contracts have been signed, terminated, or reviewed by clicking on a graph (see the pie chart figure below) and then build sub-reports on the type of contract signed.
Stay away from distractions with mindful Notification Center Updates
Receiving multiple notifications throughout the day regarding changes in a Business Workspace can be overwhelming. The CE 22.4 release comes with a weekly or daily email digest to alert users of the changes in a Business Workspace. This allows users to stay up to date without the distraction of multiple emails. In addition, the newly designed email template brings the familiar Smart View look and feel to a user’s inbox while allowing them to customize the email with their logos and color scheme.
June 2022: What’s new in OpenText Extended ECM CE 22.2
The Extended ECM CE 22.2 release includes new capabilities designed to help organizations master modern work.
Eliminate data silos and improve collaboration with enhanced sync to Microsoft Teams
Originally introduced in CE 22.1, this release comes with bi-directional editing and versioning of files between Extended ECM Business Workspace and a Microsoft Team, thereby maintaining file integrity and eliminating potential version conflicts. This enhancement allows users to work seamlessly between their system of collaboration, such as Microsoft Teams, and a system of record such as Extended ECM, maintaining a single source of truth. Learn more about the integration.
Stay up to date with the Notification Center updates
Initially introduced in CE 21.3, Notification Center continues to evolve as the collaboration hub in Extended ECM. This release has added e-mail as a delivery channel for all Notification Center updates. This means that users can enable e-mail delivery of messages sent to them through Notification Center, promptly receiving changes to their watched Business Workspaces, Content Syndication operations and more.
Make content administration seamless with the new Content Manager role
To improve content administration the new Content Manager role allows designated user accounts to bypass permissions and enter a mode enabling access to most of the content in the Extended ECM system; thereby allowing them to self-service content administration and completion of tasks such as un-reserving documents or altering permissions without relying on system administrators or, if deployed as a managed cloud service, OpenText Support.
Increased software scalability and availability with Kubernetes Deployment
Extended ECM is now supported on Red Hat OpenShift, providing flexibility for customers to run their Extended ECM solutions in the cloud or on-premises environments, especially for those in heavily regulated industries such as Banking and Financial services.
Improved user experience for the SAP Enterprise Asset Management Business Scenario
CE 22.2 enhances existing features within the SAP Enterprise Asset Management Business Scenario, such as Completeness Check, Metadata Widget with related Business Workspaces, and Team Widget. With the Completeness Check, users can see which documents of a particular document type are missing, such as manuals, technical drawings, work instructions, analysis results, etc. The Metadata Widget provides users with an aggregated view of related Business Workspaces. Finally, the Team Widget enables users to see who is responsible for specific assets or workspaces. Learn more about Extended ECM Business Scenarios.
Seamless integration of dynamic workflows
Dynamic workflows from OpenText™ AppWorks™ provide a way to forward responsibilities and include additional reviewers after starting a workflow within OpenText™ Extended ECM for Government.This integration gives users the flexibility to adapt the steps and tasks for complex case management-based work, thereby connecting information, knowledge, and people to resolve cases seamlessly.
Simplified software delivery for easy administration
With CE 22.2, we have consolidated the software delivery and installation of the complete portfolio of Extended ECM products. This simplifies deployment and administration whether your system is on-premises or in the cloud. Consolidated delivery improves efficiency and reduces the risk of error during deployment as administrators no longer need to identify, check compatibility, check availability, and install modules individually. In addition, with a clearer view of all the capabilities offered across the portfolio, it’s easier for organizations to adopt the Extended ECM model to address new business requirements and use cases.
Magellan Risk Guard integration
With its seamless integration to Extended ECM, Magellan Risk Guard together with the new OpenText™ Magellan BI & Reporting integration enables business users to create custom interactive reports without needing assistance from experts in AI, Data Science or analytics. With access to the new reporting capability directly in the Magellan Risk Guard UI, users can report on the types of risky data that are the highest priority for their department or job role.
Looking to upgrade to the latest version? Discover 10 reasons why your organization should act now, and find out how you can accelerate your upgrade by working with our OpenText Professional Services team.
Previous updates
Looking for more information from the previous updates? Check out the following articles:
Exciting news! OpenText Project and Portfolio Management (PPM) achieved FedRAMP Ready and is currently FedRAMP in Process–plus it’s available on the FedRAMP Marketplace in the OpenText IT Management Platform (ITMX) package. This means PPM On-Cloud can easily be adopted by government agencies. The OpenText ITMX Platform featuring Service & Asset Management, Universal Discovery, CMDB, and Project & Portfolio Management is in the final stage of FedRAMP certification.
Organize, integrate, and protect data and content as it flows through business processes inside and outside your organization with the OpenText ITMX Platform. With ITMX, government agencies can reduce Tier 1 support, increase IT visibility, and reduce service disruptions, while accelerating application delivery through private generative AI and automation.
OpenText ITMX key capabilities include the following:
Single intuitive self-service portal for IT Service Management, AI-driven support, and a mobile app for empowering users and reducing service desk costs
Codeless configurations, ITIL-certified processes, plus technology-agnostic workflow and process automation to boost IT productivity
Powerful discovery of traditional IT assets and cloud services, change-risk analysis, and IT asset and software license management to reduce risks and control costs
Investment and strategy alignment through a top-down and bottom-up analytics approach to application portfolio and project management
What is FedRAMP?
The Federal Risk and Authorization Management Program (FedRAMP®) is a government-wide program that standardizes the security assessment, authorization, and continuous monitoring of cloud products and services used by federal agencies. FedRAMP certification provides assurance to federal agencies that the cloud services they use meet stringent security standards, thereby helping to protect sensitive government data from cyber threats and unauthorized access.
Why is FedRAMP certification important?
Cloud Service Offerings (CSO) that achieve FedRAMP authorization can be implemented by government agencies with confidence. FedRAMP certification offers several benefits for government agencies:
Enhanced Security: FedRAMP ensures that cloud services meet stringent security standards, protecting sensitive government data from cyber threats and unauthorized access.
Streamlined Procurement: FedRAMP certification streamlines the process of procuring cloud services by providing a standardized framework for security assessment and authorization, reducing duplication of efforts and saving time and resources.
Cost Savings: By leveraging FedRAMP-certified cloud services, government agencies can realize cost savings through reduced infrastructure and maintenance costs, as well as by avoiding the need for individual security assessments.
Facilitate Collaboration: By adhering to common security standards, FedRAMP promotes interoperability among government agencies and facilitates seamless data sharing and collaboration. This enhances efficiency, communication, and decision-making across different departments and agencies.
Compliance Assurance: FedRAMP certification provides assurance that cloud services comply with federal security and privacy regulations, helping government agencies meet their legal and regulatory obligations.
Learn more about OpenText PPM and how it can help government agencies strategically align projects with organizational objectives, optimize resource allocation, mitigate risks, facilitate informed decision-making, measure performance, and govern project portfolios efficiently. Follow us to stay in the loop on the OpenText ITMX Platform’s FedRAMP certification and authorization.
The recent IT leaders CIO MarketPulse survey by Foundry underscores that data must be ready for AI. If it’s not accurate, accessible, and secure, organizations won’t get the desired results. When it comes to the challenges organizations face in implementing AI, respondents listed issues related to data management as the most significant. Since AI relies on data to learn and improve, organizations must ensure their data is accurate, accessible, and secure. They must also build a solid data foundation, including a governance framework, to take full advantage of the benefits of AI.
CIOs are at the forefront of steering their organizations’ journey into the realm of artificial intelligence. A significant majority, 71%, are deeply involved in formulating AI applications, while an even higher percentage, 80%, are actively researching and evaluating potential AI integrations into their technology stack.
The OpenText™ Advantage
For decades, enterprises have turned to OpenText’s information management solutions to organize, connect, govern, and protect all data sets. Artificial Intelligence (AI) requires these foundational data strategies that OpenText is known for. Information management makes data better. And the better the data, the better the AI. From natural language processing to robotics to machine learning, our history of applying AI puts the future within your reach.
Every day, we see the power that excellent information management brings to our customers by connecting users to content and data and super-charging content-rich processes through intelligence and automation. The launch of OpenText™ Aviator brings the power of large language models (LLMs) and generative AI (GenAI) to information management users. At the same time, we must also protect sensitive information and deliver accurate information to the user. OpenText is widely recognized for bringing trusted and secure information governance to customer processes and increasing customers’ security posture.
The OWASP Top 10 for Large Language Model LLM Applications identifies three areas in particular that need to be addressed during the planning and operating phases of populating and accessing Large Language Models (LLMs):
Remove vast amounts of Personally Identifiable Information (PII) in large datasets.
Implement least-privilege access controls to protect LLMs from nefarious modification.
Check for existing vulnerabilities in the LLM model or supply chain.
OpenText™ Voltage Fusion Data Discovery & Protection
Personally Identifiable Information (PII) refers to any data that can be used to identify an individual. Examples include names, mailing addresses, phone numbers, social insurance numbers, and credit card details. When implementing GenAI and training language models (LLMs), businesses face the challenge of accidentally including PII in the training data. If PII is part of the model’s training dataset, it may generate responses to users, potentially leading to data breaches, privacy compromises, and violations of compliance regulations. OpenText Aviator and Voltage Fusion are equipped to help large industry sectors manage their regulatory landscapes, ensuring compliance with sector-specific standards like GDPR, PCI DSS, FCC, and evolving privacy laws.
OpenText Voltage Fusion is a cloud-first data security platform that protects sensitive data, including Personally Identifiable Information (PII). Here’s how it works:
AI-Driven Data Discovery: Voltage Fusion can detect regulated information, such as PII, across unstructured and structured data. This allows it to identify and classify sensitive data across your data estate. Contextually aware, AI-driven grammars reduce false positives and quickly identify high-value assets (e.g., contracts, intellectual property, patents, etc.) and personal or sensitive data types (e.g., PI/ PII, PCI, PHI, etc.).
Data Classification: It goes beyond simple risk scoring by connecting data discovery and classification to the potential monetary and business impact of a data breach or non-compliance. This helps prioritize risk reduction.
Data Protection Technologies: Voltage Fusion replaces manual remediation with automated, privacy-aligned data protection technologies that improve compliance and promote strong data ethics and business growth. It uses privacy-enhancing technologies, including format-preserving encryption, tokenization, hashing, and data masking. Voltage Fusion leverages Voltage SecureData’s industry-leading Format-Preserving Encryption (FPE), Secure Stateless Tokenization (SST) and Format-Preserving Hashing (FPH) technologies.
Test Data Management: Automates the privacy and protection of sensitive production and PII data, preparing it for testing, training, and LLM pipelines.
Masking, Format-Preserving Encryption and Tokenization: These technologies deidentify data to render it useless to attackers while maintaining its usability and referential integrity for data processes, applications, and services.
By implementing these measures, OpenText Voltage Fusion helps to prevent the leakage of PII data, thereby enhancing data security and privacy practices.
OpenText™ NetIQ Identity, Credential, and Access Management (ICAM)
To address the need for least-privilege access to the LLM application, OpenText NetIQ stands as a cornerstone in our Cybersecurity suite, championing identity-based privacy. It offers comprehensive data protection through risk-based adaptive authentication and seamless integration with OpenText Extended Content Management (xECM). A dynamic policy engine, capable of immediate response to organizational shifts during critical stages such as employee transitions, bolsters this integration. Furthermore, our Interset machine learning technology enhances Identity Governance and Administration, employing anomaly detection to elevate the governance risk score. This advanced approach enables proactive policy enforcement, effectively neutralizing threat actors by revoking access at the pivotal point of identity verification.
Training Data Stores Protection:
Safeguard access to training data stores. Unauthorized access could lead to data poisoning, introducing bias into the model.
Implement strict controls to prevent unauthorized modifications or exposure of training data.
LLM Models Access Control:
Control access to LLM models. Limit permissions to authorized personnel.
Properly configured access ensures model integrity and prevents unintended bias in outputs.
Sensitive Data Protection:
Shield sensitive data within training data stores and LLM models.
Robust access controls prevent accidental exposure or misuse of sensitive information.
AI System and Plugin Access:
Define precise permissions for AI systems and plugins interacting with downstream services.
Avoid granting excessive agency to prevent adverse effects on downstream systems.
Conducting security scans against large language models (LLMs) and machine learning models is crucial for several reasons:
Identify Vulnerabilities: Security scans can help identify potential model vulnerabilities. The complexity introduced by machine learning algorithms like language models, which leverage vast volumes of training data, can expose new security vulnerabilities.
Prevent Misuse: LLMs have significantly transformed the landscape of Natural Language Processing (NLP). However, they also introduce critical security and risk considerations1. Security scans can help prevent potential harm caused by misuse of LLMs.
Ensure Trustworthiness: As LLM usage expands and these models become more integrated into various applications and platforms, it’s crucial to address the challenges LLMs pose to ensure the trustworthiness and safety of LLM-driven systems.
Detect Threats: Code scanning will detect threats such as prompt injection, insecure output handling (which can include XSS), and insecure plugin design, which are security issues in AI.
Compliance with Regulations: Security scans can help ensure that using LLMs complies with data privacy regulations and standards.
Future-Proofing: Regular security scans can help keep up with the evolving nature of threats in the digital landscape.
Application Security scans are essential to responsible practices when deploying LLMs and other machine learning models.
Both Fortify Audit Assistant service and Fortify Static Code Analyzer can identify issues that come with the use of generative AI and large language models (LLMs) that are rapidly changing the solution space of the software industry and presenting new risks. The initial Fortify support covers Python projects that consume OpenAI API, Amazon Web Services (AWS), SageMaker, or LangChain. Fortify detects weaknesses resulting from the implicit trust of responses from AI/ML model APIs, plus some unique features around Cross-Site Scripting for applications developed using large language models (LLMs).
The Fortify Audit Assistant service also uses machine learning algorithms based on hundreds of millions of anonymous audit decisions. Using Audit Assistant, These decision models can automatically be applied to OpenText Fortify results. Audit Assistant gets better and better over time. The more you audit your vulnerabilities, the more the models learn what’s appropriate for your projects.
Conclusion
The integration of AI into business processes presents both opportunities and challenges. Accurate, accessible, and secure data is crucial for effective AI implementation. Organizations must establish a robust data governance framework to leverage AI’s full potential. CISOs/CIOs play a pivotal role in this transformation, with a majority actively involved in developing AI applications and exploring new AI integrations. With its long-standing expertise in information management, OpenText provides solutions that enhance data quality—essential for AI success. Their latest offering, OpenText™ Aviator, incorporates large language models and generative AI, empowering users while maintaining a commitment to data protection and governance. This approach positions OpenText as a leader in secure and trusted information management, ready to meet the demands of the AI-driven future.
Written by Gary Freeman, Manager Solution Consulting; Roland Kahl, Senior Solution Consultant; Pedro Garcia, Senior Solution Consultant; and Richard Cabana, Senior Solution Consultant
In the ABB FIA Formula E World Championship series, the partnership between OpenText and Jaguar TCS Racing represents a fusion of innovation, speed, and technology. It shows how advanced data analytics and artificial intelligence are not just shaping the future of motorsports and electric mobility, but also driving forward digital and AI transformation across industries.
Data takes flight in Formula E
At the heart of this partnership are OpenText™ Vertica™ and OpenText™ IDOL™, two cutting-edge solutions that Jaguar TCS Racing harnesses to analyze vast amounts of data—from vehicle performance metrics to environmental conditions. Vertica’s unparalleled data analytics capabilities enable the team to make swift, informed decisions during races, optimizing strategies for speed and efficiency. Similarly, IDOL’s sophisticated data processing tools offer deep insights into unstructured data, enhancing the team’s competitive edge through advanced intelligence and decision-making.
The upcoming Formula E Race, set against the historic backdrop of Berlin Tempelhof Airport on May 11 and 12, promises to be a spectacle of high-speed competition and technological prowess. The venue, a symbol of innovation and resilience, provides the perfect setting for introducing another transformative technology shaping our world—generative AI.
Generative AI: The next frontier in innovation
While the team prepares to fly around the track in Berlin, let’s take a quick break to look at another OpenText solution, not used by Jaguar TCS Racing, but one of the hottest topics many of our other customers are discussing – generative AI.
OpenText Aviator is our family of generative AI capabilities across our portfolios that leverage large language models (LLMs) and private data sets to surface insights and solve problems that are unique to organizations. They can help simplify complex processes, connect disparate data points, and enable businesses to embrace automation. In a world inundated with information, Aviator helps organizations navigate through the noise, offering tailored AI-driven solutions that power and protect critical data, elevating operational efficiency and innovation. Get an overview of OpenText Aviator to see how it could help your business.
Looking ahead: Shanghai awaits
The excitement doesn’t end in Berlin. The Formula E circuit moves to Shanghai on May 25 and 26, promising another thrilling showcase of speed, strategy, and sustainability. As the teams prepare for this next challenge, there’s a unique opportunity for fans and technology enthusiasts alike to get an inside look at the cutting-edge world of Formula E racing.
On May 23, OpenText and Jaguar TCS Racing invite you to an exclusive Virtual Garage Tour. This immersive experience offers unprecedented access to the team’s garage, providing insights into the technologies and strategies that power their success on the track. It’s a rare glimpse into the future of racing, driven by data, analytics, and AI.
Fly around the track with OpenText and Jaguar TCS Racing
As we gear up for the races in Berlin and Shanghai, the partnership between OpenText and Jaguar TCS Racing stands as a testament to the power of collaboration, innovation, and a shared commitment to excellence. Whether it’s leveraging data analytics for a competitive edge, exploring the potential of generative AI, or offering a behind-the-scenes look at the pinnacle of electric motorsports, this partnership is all about pushing boundaries and setting new standards.
Many organizations are in the exploratory phases of using Artificial Intelligence (AI). Some of these AIs include machine learning (ML), and natural language processing (NLP) in the AI category, which makes AI more inclusive. Remember, AI has been around for a long time but with different semantics.
The benefits of AI for some industries like healthcare, banking, and telecomm will drive major strategy changes, and the impact will be vast. Developers are eager to build LLMs for their business applications and system integrators are eager to integrate AI into their existing job functions. AI is quickly becoming ubiquitous, which means CISOs must know how to manage, guide, and lead AI’s adoption.
AI trends – what is the role of AI in the security market?
ChatGPT has given a glimpse of GenAI and generated quite a buzz about its astounding progress to the entire world. As per Forbes, the global artificial intelligence market is projected to reach $1.8k billion by 2030.
eMarketer mentioned GenAI adoption will climb to 77.8 million users in the two years following the November 2022 release of ChatGPT, more than doubling the adoption rate of both tablets and smartphones.
PwC found that 14% of enterprises with the adoption of AI and machine learning in product development earn more than 30% of their revenues from fully digital products or services.
Challenges for organizations in adopting AI
While enterprises like to move to adopt AI faster to drive growth, automation, and security, there are a few concerns that CISOs and their enterprises are struggling with.
Visibility – many teams in the organization are using or building AI applications right now, some have the knowledge, resources, and security awareness to do it right, but others don’t.
Uncontrolled LLMs -the AI model is a mixture of instructions and data, and end users usually add further instructions to get any result from that model. Now, a bad actor could change these instructions to let AI produce a biased or wrong response.
Building secure AI applications – creating custom actions with AI workflow needs to be validated from a security perspective, sometime addition of a vulnerable python library in the AI application makes a faulty software supply chain.
Data – there may be no visibility of proprietary data while training models
Security controls – code assistant apps/plugins are impersonating existing roles, so user security controls need to be strict.
Recently, some of the security research team uncovered evidence that users of ChatGPT are being misled into installing malicious open-source software packages that they believe are legitimate. It’s difficult to make predictions, especially about the future. As AI development and usage continue to evolve, the security landscape is bound to evolve with them.
Overall solutions within processes, people, and technology
When it comes to integrating AI into organizational frameworks, the challenges can seem daunting. Yet, the answer to the question “Is it safe to adopt AI?” is a resounding YES! The key lies in implementing the right adoption framework. AI, when harnessed correctly, holds immense potential. Here’s a structured approach to the framework:
Planning As the organization embarks on its AI journey, the first task is to identify the most suitable AI use cases. These use cases should align directly with the desired business outcomes. Without a clear grasp of these mappings, investing in AI technologies might lead to low/no Return on Investment (ROI). Begin by addressing crucial questions such as which use cases yield the greatest business impact, and which ones are viable for AI integration, and so on. The role of a CISO: The CISO collaborates closely with business stakeholders to assess AI use cases, ensuring alignment with security objectives and minimal impact on existing infrastructure.
Strategizing Integrating AI risk management into the overarching security strategy is of paramount importance. Foster a culture of security awareness across the organization by educating employees on potential AI risks and their roles in mitigating them. The role of a CISO: Demand transparency from teams exploring AI. Ensure every level of organization is aware of how the AI works and the rationale behind its decisions. This awareness will help teams to go through the Transformation easily without thinking AI can cut jobs. Engage in open dialogue with stakeholders like developers, legal teams, and business leaders. Share concerns and work together to develop comprehensive risk management strategies. And develop collaborative policies that embrace every department and every level of the organization in comprehensive security controls including data, application, encryption, and permission policies.
Project initiation Every project initiation phase should adhere to qualifying criteria established in the planning stage, based on defined use cases and business outcomes. Criteria may involve assessing if the current technology landscape supports AI implementation and the availability of relevant data points for project delivery. The role of a CISO: The CISO must oversee project governance, ensuring quantifiable milestones are achieved. A “fail fast” approach may be necessary to either pivot from the original plan or proceed to the next viable project.
Project development During AI project or application development, strict adherence to security best practices is crucial. Top security practices that should be used include identifying sensitive data used to train the model and assess the protection requirements, integrating security testing, code review, and vulnerability assessments in development, subjecting third-party components to white label processes, and validating model development through bias detection and robustness testing. It should also include MFA for AI application access, role-based access controls to restrict access to sensitive data and functionalities, a comprehensive incident response plan tailored to AI applications, outlining procedures for data breaches or AI model failures. Organizations should also employ a threat intelligence system to continuously monitor emerging AI threats and update security measures accordingly. The role of a CISO: The CISO oversees all of this development and should make sure all of these best practices are being used.
Adopting responsible Artificial Intelligence (AI) is inevitable. All should embrace it. It will not solve all of our problems with no effort, but, with the right framework in place, AI has the potential to make a significant impact.
How OpenText and TechMahindra can help
DevSecOps is the normal way of any application development today and the AI-enabled DevSecOps only makes it more powerful to develop secure applications. With appropriate machine learning and LLM models, AI-enabled DevSecOps platforms make the journey of building secure software with improved efficiency and very minimal vulnerabilities. OpenText, in conjunction with TechMahindra has launched a cloud-based MSSP solution “FastTrack to Application Security” covering automated DAST, SAST, software composition analysis, and API security. This helps developers to test the security of the software quickly and accurately. The turnaround time to perform the scans is reduced by 75% than one-time scans as a part of security testing. With this solution, we can run the scan when its code is being written and at runtime with minimal false positives.
AI-enabled DevSecOps helps CISOs with more accurate information, well built co-relations from the threat feeds/intel and the technology-agnostic vulnerabilities. They bring in accuracy, speed, proactive security, and enhanced collaborations. The executive dashboards from the platform can be further leveraged as intel feed to SOC operations for better Detect and Respond.
Conclusion
CISOs need to be part of a cross-functional team of leaders in a company that lays out guidance for employees. A governance framework and an inventory of existing AI use should be developed. Embracing AI in DevSecOps allows CISO to build secure and resilient software systems while enabling faster and more efficient development practices. Stay secure and embrace the power of AI!
Co-written by Rohit Baryha, Application Security Solution, OpenText Cybersecurity and Suchitra Krishnagiri, AppSec & DevSecOps Head of CoE, TechMahindra
We’re well into 2024 now and the channel marketing landscape continues to change, thanks to a blend of innovation and connectivity. At OpenText™, we’re not just observers; we’re actively shaping what’s next.
In this blog, we aim to provide a comprehensive overview of the key trends that are set to redefine channel marketing in the second half of the year. We’ll dive into strategic insights and share actionable tactics to enhance your marketing efforts and ensure efficient use of your budget.
Join us as we navigate through the future of channel marketing and offer guidance and strategies to leverage these upcoming trends to your advantage.
Re-ignite the spark: In-person events are back, for good
Oh, how we love the buzz of in-person events! The last few years have been a wild ride, pushing us to get super creative with virtual hangouts. We’ve Zoomed, we’ve streamed, and yes, we’ve even mastered the art of virtual high-fives. But let’s face it, we were all ready to get back into the real world.
Ready to make your in-person events the talk of the town? Here are some actionable tips:
Choose Wisely: Throwing open the doors to everyone sounds fun but aim for an unforgettable conference with a crowd that’s truly interested in what you’re about. Quality over quantity is paramount!
Go Big in 2024 – Think Beyond the Freebies: Remember that awesome swag bag you once got? You’ll want to go even bigger in 2024 because it’s all about creating connections that stick. Studies by Eventbrite show that events boil down to one simple thing: connection. Think outside the box — how do you want your peers to feel about your brand? This is a prime opportunity to ignite mutually beneficial conversations and gather feedback about what you’re doing well and what you can improve.
AI, the Event Planning Wizard: As always, Forrester is on to something. They recently shared how leveraging AI not only improves event planning and productivity but creates an improved attendee experience. Think of it as your backstage pass to flawless event planning.
From leveraging Generative AI to craft event communications and drip campaigns to data analysis once the event has wrapped up, the possibilities of this trend are nearly limitless.
Bring Back the Buzz: 2024 is the time to wave goodbye to the mundane conference routine and embrace a transformation. Jennifer Grimaldi shares some actionable steps to create a meaningful experience in her podcast with Akilah Murrell from Channel Maven, a part of 360insights. Check it out to learn how to give your next conference a “glow up” and leave attendees buzzing with excitement.
Make Use of AI but Don’t Forget the Human Touch
As AI continues to revolutionize the marketing world, its capabilities stretch well beyond just crafting content or aiding in event organization. A trend taking center stage in 2024 is the use of AI to improve the customer experience. Imagine a customer journey so smooth and personalized, it feels like it’s been tailored just for you.
As McKinsey points out, AI-enabled client services are the most effective way to drive personalized experiences and enablement. Embracing chatbots and AI-based technology is great but must not come at the cost of humanizing interactions and building trust and loyalty. What’s more, while marketers will leverage AI to analyze consumer data, it should never replace personal insights learned from conversations, events, and in-person meetings.
The era of video and micro-influencers has arrived
HubSpot’s 2024 State of Marketing Report highlights that social media, a strategy used by 43% of marketers, is the highest ROI marketing channel. Facebook, Instagram, YouTube, TikTok, X, and LinkedIn rank as the top six platforms for social selling. Video will continue to be the fastest-growing format, but all platforms should continue to be covered to reach the multigenerational audience spanning from Boomers to Gen Z. Don’t be afraid to create reels!
What’s more, influencers, specifically micro in nature, will continue to be excellent partners for B2B marketing and selling solutions. As HubSpot shares, working with small influencers is not only more cost-effective but correlates to long-term partnerships and offers access to loyal and engaged communities.
Tech savviness makes marketing heroes
Digital marketing and technology are like the dynamic duo, opening up a universe of opportunities. Think about it: marketing automation software is the superhero that helps businesses zoom through their marketing tasks, saving heaps of time and money along the way. And then there’s data analytics, the trusty sidekick, offering invaluable insights and helping craft messages that hit the bullseye. Together, they’re revolutionizing the way we connect with our audience.
As Gartner shares, in an age where the digital world is the cornerstone of connection, our approach to communication needs to transcend traditional methods. It’s not only about augmenting existing relationships; it’s about forging new ones — with employees, business partners, and social influencers alike. Viewing every online interaction as an opportunity to build meaningful connections and provide insightful, educational content tailored for the future of marketing.
Final thoughts
Harnessing the full potential of your marketing efforts is integral to not only your success but that of your partners and customers alike. You have the strategies and the tools—now it’s time to take action!
If you require additional support for your marketing endeavors, we’ve got you covered. Our Accelerate Partner Portal brings together sales and marketing tools, eLearning courses, licensing and much more to provide you with everything you need to make this year your most successful one yet. Check out the Accelerate Partner Portal and accelerate your business today!
Not an OpenText Cybersecurity partner? Learn how our Accelerate Partner Program offers personalized support, profitable incentives, and growth opportunities for your business.