Customer Success Services

An important step in your digital transformation journey

As a continuation of our commitment to L.O.V.E., the OpenText customer engagement framework, we are pleased to announce the launch of our digital success portal…

May 20, 2024 2 minute read
Navigating success

Navigating success

A collaborative journey

2 minute read

The Power of L.O.V.E.

The Power of L.O.V.E.

In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…

4 minute read

The customer success journey starts with L.O.V.E.

The customer success journey starts with L.O.V.E.

Purchasing technology for your enterprise, agency, or organization can be a long and exhausting journey. Once the contract has been signed, you’re ready to go,…

4 minute read

Introducing L.O.V.E. by OpenText

Introducing L.O.V.E. by OpenText

What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…

4 minute read

Effective communication for a successful customer workshop

Effective communication for a successful customer workshop

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…

4 minute read

A foundation of trust: The role of a Customer Success Manager

A foundation of trust: The role of a Customer Success Manager

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…

5 minute read

Why organizational change management is essential to digital transformation success

Why organizational change management is essential to digital transformation success

Michael O’Malley argues “it isn’t the technology itself that IT projects trip over.” Research from the Project Management Institute confirms that change management challenges account…

5 minute read

Implementation is only the beginning

Implementation is only the beginning

Both technology providers and customers increasingly recognize the importance of onboarding to start the journey of adopting new technology on the right foot. But what…

4 minute read

Join us for Customer Solutions Sessions at OpenText World Las Vegas 2022

Join us for Customer Solutions Sessions at OpenText World Las Vegas 2022

We are excited to be back to an in-person event again for OpenText World in Las Vegas. Transformation and change continue to be at the…

4 minute read

Takeaways from OpenText World EMEA from the Customer Solutions Track

Takeaways from OpenText World EMEA from the Customer Solutions Track

What a great time was had at OpenText World EMEA 2022 with compelling keynotes, breakout sessions and interactive meetups. As change continues to be a…

3 minute read

Join us for the Customer Solutions track at OpenText World EMEA 2022

Join us for the Customer Solutions track at OpenText World EMEA 2022

As businesses continue their emergence from the Covid-19 pandemic, change is top of the agenda. While digital transformation was happening before, now it is at…

3 minute read

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