A collaborative journey

In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…

Purchasing technology for your enterprise, agency, or organization can be a long and exhausting journey. Once the contract has been signed, you’re ready to go,…

What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…

Michael O’Malley argues “it isn’t the technology itself that IT projects trip over.” Research from the Project Management Institute confirms that change management challenges account…

Both technology providers and customers increasingly recognize the importance of onboarding to start the journey of adopting new technology on the right foot. But what…

We are excited to be back to an in-person event again for OpenText World in Las Vegas. Transformation and change continue to be at the…

What a great time was had at OpenText World EMEA 2022 with compelling keynotes, breakout sessions and interactive meetups. As change continues to be a…

As businesses continue their emergence from the Covid-19 pandemic, change is top of the agenda. While digital transformation was happening before, now it is at…