Customer Success Services
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Introducing L.O.V.E. by OpenText
What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and…
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Effective communication for a successful customer workshop
Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access…
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A foundation of trust: The role of a Customer Success Manager
In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business…
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Why organizational change management is essential to digital transformation success
Michael O’Malley argues “it isn’t the technology itself that IT projects trip over.” Research from the Project Management Institute confirms…
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Implementation is only the beginning
Both technology providers and customers increasingly recognize the importance of onboarding to start the journey of adopting new technology on…
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Join us for Customer Solutions Sessions at OpenText World Las Vegas 2022
We are excited to be back to an in-person event again for OpenText World in Las Vegas. Transformation and change…
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Takeaways from OpenText World EMEA from the Customer Solutions Track
What a great time was had at OpenText World EMEA 2022 with compelling keynotes, breakout sessions and interactive meetups. As…
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Join us for the Customer Solutions track at OpenText World EMEA 2022
As businesses continue their emergence from the Covid-19 pandemic, change is top of the agenda. While digital transformation was happening…
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