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What’s new in OpenText Content Suite Cloud Edition (CE) 20.2 and OpenText Extended ECM Cloud Edition (CE) 20.2

In this time of unprecedented change, organizations are struggling to maintain momentum. The need for efficient access to information, support for collaboration and teamwork, process continuity, and governance is more important than ever. OpenText™ technologies, including the new Cloud Editions (CE) of OpenText™ Content Suite and OpenText™ Extended ECM, are designed to solve these problems and can help organizations weather the current situation and emerge stronger and more resilient.

Our newest releases of OpenText Content Suite Cloud Edition (CE) 20.2 and OpenText Extended ECM Cloud Edition (CE) 20.2 utilize cloud-native technologies that vastly simplify deployments, upgrades and quick introduction of new features. Though architected for the cloud, OpenText CE continues to offer customers the choice of where to deploy and manage OpenText software: on-premise or in their preferred cloud. That means OpenText CE can run anywhere.

The modern, containerized architecture of Content Suite and Extended ECM Platforms will make it possible for you to:

  • Simplify deployments and upgrades through automation
  • Scale dynamically
  • Deploy and run anywhere
  • Improve your operational efficiencies

Here’s what’s new in Content Suite Cloud Edition (CE) 20.2 and Extended ECM Cloud Edition (CE) 20.2:

Run Content Suite and Extended ECM anywhere with cloud-native deployment. Adoption of additional containerization technology including:

  • Introduction of Helm Charts to simplify and automate the deployment of necessary components and reduce the amount of input required from the end-user
  • Automation of key install components to save IT time and resources
  • Deploy platform support for:
    • Azure Kubernetes Services (AKS)
    • Cloud Foundry Container Runtime (CFCR)
    • Amazon Elastic Kubernetes Service (EKS)
OpenText Content Suite Cloud Edition (CE) 20.2 and OpenText Extended ECM Cloud Edition (CE) 20.2 provide new automation options for deploymentOpenText Content Suite Cloud Edition (CE) and OpenText Extended ECM Cloud Edition (CE) can run anywhere

Intelligent document generation in Smart View. Create documents with auto-filled templates for greater automation capabilities:

  • Easily build documents based on a document template in Smart View to simplify and automate document creation for greater efficiency
  • Automatically provide a selection of relevant templates based on business rules and personalization and create documents in the right folder with the appropriate classification
  • Gives you the ability to:
    • Define and auto-fill categories and attributes for documents
    • Define Records Management and Security Clearance parameters

New in Content Suite Cloud Edition (CE) & Extended ECM Cloud Edition (CE) - intelligent document generation in Smart View

Smart View enhancements for greater personalization. Providing end-users more control to customize the way they want to work:

  • Improved personalization with the interactive configuration of a Smart View landing page allows users to hide and display widgets, change the order of widgets, add shortcut groups providing more control and choice in the UI work environmentThe OpenText Content Suite Cloud Edition (CE) Smart View can now be personalized by individual users

OpenText Intelligent Capture. Combine Extended ECM with OpenText™ Core Capture or OpenText™ Intelligent Capture to automatically store incoming documents in the right place, in a business workspace for simplified end-to-end information management. New for CE 20.2:

  • An Extended ECM connector for automated capture into Business Workspaces
  • A full Magellan connector for enhanced data visualization and AI-augmentation

Deeper integrations with Microsoft® Office 365™. OpenText™ Extended ECM for Microsoft® Office 365™ is integrated with Microsoft Teams to help you manage the lifecycle of your Teams and maintain control of your enterprise information. CE 20.2 allows you to:

  • Capture and archive Team chats
    • Store records of Microsoft Teams chats in an Extended ECM workspace
    • Manage the lifecycle of your Teams by maintaining a collaboration history
  • Manage Teams in Extended ECM
    • Map and control membership of connected Microsoft Teams directly from the lead application

OpenText Extended ECM for SAP Solutions. Enhanced tablet support:

  • Provides the full business workspace for iOS and Android tablets

Learn more

Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText™ Cloud, in other company’s clouds or in a hybrid environment. Customers who have Professional Services-led upgrades report up to 75% fewer queries to Customer Support.

Watch the launch event

Learn how OpenText delivers a modernized information infrastructure that is more agile and integrated so organizations can respond to change faster and easier than ever before.

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Alison Clarke

Alison is Director, Product Marketing for OpenText Content Suite and Extended ECM. Alison and her team are passionate about helping organizations use content services technologies to distill more value from information, supporting the needs of individuals and teams to improve productivity and strengthen information governance for the organization with content services-enabled solutions.

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