Sales
Optimize the sales experience with a complete customer view
As the digital landscape for sales teams has shifted over recent years, so too have consumer expectations. Customers are used to the convenience and speed…
Optimize the sales experience with a complete customer view
As the digital landscape for sales teams has shifted over recent years, so too have consumer expectations. Customers are used to the convenience and speed…
Elevating contact center excellence
Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…
5 digital experience trends to know in 2024
AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate – 95% of global executives…
OpenText & Salesforce help save the holidays with AI!
This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…
Predictions for the financial services industry in 2024
The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…
What is a customer information management system?
Modern work is changing how sales teams operate and how customers expect to interact with them. To achieve operational excellence, sales teams need a complete,…
Top things you may have missed at Dreamforce 23!
What an inspiring and epic Dreamforce, September 12-14, with the OpenText team! It was fantastic to connect with people and colleagues face to face to…
Boost employee engagement; productivity will follow
Measuring employee productivity can be tricky business. For certain roles, the metrics may seem obvious, such as active pipeline for sales reps or average response…
Deliver smarter digital employee experiences
In recent years many organizations have updated their digital tools to support the permanence of remote and hybrid work. Despite many advances, organizations still find…
Make information your customer superpower
It’s time to work smarter Organizations that have the information advantage are working smarter to navigate the unforeseen and race ahead of competition. Simplify and save…
Optimize customer relationship management
With Sales teams toggling between in-office and remote locations, working smarter and more efficiently has never been more important. To provide on-point and personalized sales…
Effective customer information management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…
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