Latest Blog Articles
- Posted on Jun 18, 2013 at 1:17 PM GMT by Dylan McConnell in OpenText Online Blog
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Indexing for User Success: Configuring OpenText Collections Server Search
Tuesday, July 16, 2013 at 11:00 a.m. EDT
Better indexing can help users quickly find what they are looking for, be more productive, and better appreciate the benefits of a well-organized Collection.Indexes are carefully organized lists of terms that greatly improve the ability to retrieve data and optimize system performance. Did you know that OpenText Collections Server has dozens of index settings that let you tailor retri...
This is a CMSWire cross-post.
There is a long-standing debate as to how much of customer experience management is science and how much is art.As you decide where you weigh in on the question, here are two customer experiences for your consideration. While one experience is a customer satisfaction triumph and a pleasure to share, the other tells a cautionary tale. They both illustrate the critically important role technology can play, blending science and art to create positive impressions and con...
- Tags: brand experience, brand loyalty, cem, compelling experiences, customer experience management, customer journeys, customer retention, mark barrenechea, omni channel, omni channel delivery, opentext, resposive design, return on marketing investment, romi, user experience, web content management, web experience management, wem
- Categories: EIM, EIM Technologies
Leading brands make it their priority to create a customer experience that delights – whether it is customers buying a product online, end users working with a specific application, or partners participating in the supply chain – the goal is to deliver a brand experience that exceeds expectation.Today’s customer experience is digital in a realization of Marshall McLuhan’s enduring vision as the experience itself can no longer be separated from the technology (or channel or device) that enables it. T...
I am very excited for the latest release of our Web Experience Management product – we are transforming organizations worldwide with powerful new capabilities we unveiled this week.
Our launch themes are designed to empower marketers, customer service and every line of business to engage the new digital consumer in this age of experience. Organizations must rethink how they can deliver branded moments that matter across different geographies, languages, social and media channels. We have enabled th...
Good User Interface Design is highly subjective. It falls in the category of "I'll know it when I see it." Yet, it is a critical part of every development effort. I am working with several people on a project to come up with a new interface for our Digital Asset Management product and I want to share this fascinating journey as a diary of how we get there.At OpenText we are fortunate to have some UI Design experts with a background in behavioral psychology. They have been busy interviewing users t...
On Tuesday, June 11th, OpenText kicked off its major launch introducing Web Experience Management (WEM) 8.5, an innovative solution to help organizations exceed their customers' online expectations."Organizations are demanding new and agile solutions to help them differentiate their market presence from competitors by further personalizing and improving the overall customer experience on their websites. Success is measured by the ability to strengthen positive relationships with cus...
New Features Launched
The Feedback in the Knowledge Center Preview has been instrumental. Take a look at this thread from our customers, and how that prompted the Online Support team to investigate options and deploy a solution!
"I would love the option that when I log in, I can set a default page that the system allows me to choose. That way, I could default to the page I use most, rather than having to navigate to it each time.""+1 on this idea - I was thinking the e...
- Posted on Jun 12, 2013 at 10:39 AM GMT by James McGourlay in OpenText Online Blog
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It’s been a while since my last blog entry, so to get things back on track I’d like to hold a customer Q&A session.
If you recall, I started writing on OpenText Online in an effort to generate dialogue between customers like yourself and those of us in Customer Support. We’ve received some great feedback by email over the past few months, so on Monday, June 24 I’d like to share some of what I’m hearing with you and field some of your questions.If you have a question you’d like me to answer in...
- Posted on Jun 10, 2013 at 2:13 PM GMT by Cameron Brennan in INFORMation Governance
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- Tags: compliance, document controllers, ecm, eim, engineering, engineering document management, enterprise content management, file sharing, information governance, managed file transfer, mft, project transmittal information, risk, security, transmittal management, transmittals
- Categories: Enterprise Content Management, Records Management
Until now, transferring large files to points outside the corporate firewall has been an exercise in inconvenience, irritation, and risk. Believe me, as a technology professional working out of a home office, I can’t tell you the hours I’ve spent managing the movement of multi-GB files to colleagues and customers–either electronically through FTP and its ilk, or (shudder) physically through the shipping of storage media.The fact is, we’ve all had to make do with inadequate large-file transfer option...
Thought-Provoking BlogsThe Art of the Experience in San Francisco, June ...