• GenX or Millennials: Which Generation Truly Leads the Digital Transformation?

    Even though we know millennials are connected non-stop to their smartphones, laptops, and social media accounts, it’s Generation X that makes up the main influencers, architects, and drivers of digital transformation in the enterprise. With all the focus on Millennials, it’s actually Generation X—those born between the ‘60s and early ‘80s—that paved the way for their younger colleagues to reap the longer-term rewards of digital business. Here’s how we know. OpenText recently commissioned a study [1] by Forrester Consulting that reveals how businesses can make the most of their digital transformation efforts by tapping certain generational groups for leadership positions. Creating a one-size-fits-all management culture no longer suits today’s workforce, given its diversity. Gen X has greater clarity on what drives transformation To learn how different generations affect digital transformation, Forrester surveyed 240 Baby Boomers, Gen-Xers, and Millennials. Here are some of those findings: When asked about key drivers behind digital transformation, Baby Boomers were most likely to name growing revenue as a motivator, while Gen-Xers put greater emphasis on how digital change can improve the way business itself works. Regarding what drives change, 51% of Gen-Xers said improving time to market is a change driver, compared to 42% of Baby Boomers and just 30% of Millennials. Gen-Xers were also far more likely to believe transformation is driven by a desire to improve innovation and bring new offerings to market at 47%, compared to 32% for Baby Boomers and 37% for Millennials. Regarding the belief that transformation is driven by the need to create a seamless, harmonized customer experience across channels, 49% of Gen-Xers felt this is true, compared to 32% for Baby Boomers and 34% for Millennials. The takeaway Understanding the workforce can help drive your company’s vision. By moving Gen-Xers with “digital savvy” into more senior leadership positions, while making sure Millennials are involved in decisions affecting the future, enterprises can foster transformational success. But, overall, having a better understanding of different groups’ unique strengths is the first step. It can help boost the chances of a smooth digital transformation to compete today and in the future. And while …

    Read More
  • financial services live debate

    Brace Yourself: Change, Pain & Opportunities

  • Innovation Tour London

    The Best Way To Enable Your Digital World

  • customer experience

    Lower the Drawbridge and let the Data Flow

  • partner marketing

    Mastering Partner Marketing: The Do’s, Don’ts and The Reasons Why

  • AI

    Why Lawyers are Adopting AI Faster Than You

    When you think of bold, innovative users of transformational technology like artificial intelligence (AI), you naturally think: lawyers. It’s obvious, right? Risk-averse, measured, charge-by-the-hour, brick-and-mortar professionals that parse the written word (“Heretofore? No, hitherto!”) and deliver cautious, nuanced advice (“I didn’t hear your question, but regardless my answer is: It depends.”). Who better to make practical use of today’s cutting-edge AI? (“Alexa, draft an amicus brief in support of my motion in limine. Please.”) Lest the irony be missed, the legal industry is deservedly notorious for being a technological step or two—or more—behind its clients. Yet law firms and savvy corporate legal teams have been pioneering the use of artificial intelligence since the last decade. There is not a litigator of note today that hasn’t heard of Predictive Coding or Technology Assisted Review. These terms refer to the use of machine learning to mimic an attorney’s decision-making in the context of legal discovery, the process of identifying and reviewing up to millions of documents to determine which must be produced to the other side in litigation or an investigation. Predictive Coding can mean dramatically faster and more accurate document analysis and review. Why are lawyers leveraging AI for document review? Big Data: The growing amounts and kinds of data generated by workers—in office programs, cloud apps, chat systems, shared workspaces—means an ever-increasing challenge for legal and compliance officers. To them, all of this work product is potential evidence. Bigger cost: Of the more than $200B spent on litigation across the US annually, 70% is spent on discovery, and 70% of that discovery spend goes to document review. So, anything that can accelerate or reduce review means substantial savings for corporate clients. Irrelevant content: No one likes reviewing irrelevant data. (Imagine if you had to carefully read your junk email before deleting it.) Front-loading relevant content makes document review more engaging for attorneys, which improves their productivity and accuracy. The need for speed—to insight: Over 95% of civil cases settle, as the uncertainty and cost of a trial is generally to be avoided at nearly all costs. Finding the evidence that proves or disproves your liability early on is …

    Read More
  • ECM futures

    2016 was a Year of Unprecedented Change for ECM. What’s in Store for 2017?

  • Westpac

    Westpac Bank Automates and Speeds Up Regulatory Reporting with OpenText Analytics

  • OpenText Innovation Tour

    Discussing B2B Integration at OpenText Innovation Tour APAC

    In late November last year I was asked to participate in APAC leg of our Innovation Tour events, starting with Sydney then travelling on to Singapore and Tokyo. The Innovation Tour is a unique series of events which OpenText hosts in various locations around the world and they complement our main customer conference, Enterprise World, which takes place in July each year. I thought I would use this blog to share some insights from these three events in APAC and hopefully encourage you to register for our upcoming events around Europe in March this year! I always enjoy travelling to APAC, our customers in this region seem to prefer face-to-face meetings and so you can always guarantee great attendance at any event in the region. These were no exception and due to customer demand, each of the three events was twice the size of the previous years’ events. My participation was to provide an update on the progress we have been making with enhancing the B2B integration capabilities of our Business Network. I will expand in more detail on these enhancements in another blog in the next few weeks. My Business Network colleague Amy Perry provided an overview of some of our secure information exchange solutions at both the Sydney and Singapore events. First stop was the Westin Hotel in downtown Sydney, an excellent location for our customers to come together to learn about the many enhancements we have made to our large portfolio of Enterprise Information Management (EIM) solutions. Each event is in a one day format and we manage to blend a mix of formal and informal sessions to meet the needs of the customers at each location. The structure for each event comprises of several keynote sessions in the morning and then a series of product specific breakouts in the afternoon. In addition there are various networking opportunities in our expo hall for customers to understand the finer workings of our EIM product offerings. OpenText CEO Mark Barrenechea, opened each event with an interesting keynote discussing the ‘Intelligence of Things’. The Internet of Things was a hot …

    Read More
  • complete supply chain automation

    Think Outside…for Complete Supply Chain Automation

  • P2P automation survey

    You’ve got Experience, Share it in our Survey

  • Westpac

    Westpac Bank Automates and Speeds Up Regulatory Reporting with OpenText Analytics

    When Westpac Banking Corporation was founded in 1817 in a small waterfront settlement in Australia, banking was rudimentary. Records were kept with quill pens in leather-bound ledgers: Pounds, shillings, and pence into the cashbox; pounds, shillings, and pence out.  (Until a cashier ran off with half the fledgling bank’s capital in 1821, that is.) Now, exactly 200 years after Westpac’s parent company opened its doors, it’s not only the oldest bank in Australia but the second-largest, with 13 million customers worldwide and over A$812 billion under management. Every year it does more and more business in China, Hong Kong, and other Asia-Pacific nations. The downside to this expansion is: More forms to fill out – managing the electronic and physical flow of cash across national borders is highly regulated, requiring prompt and detailed reports of transactions, delivered in different formats for each country and agency that oversees various aspects of Westpac’s business. These reports require information from multiple sources throughout the company. Until recently, pulling out and consolidating all these complex pieces of data was a manual, slow, labor-intensive process that often generated data errors, according to Craig Chu, Westpac’s CIO for Asia.  The bank knew there had to be a better way to meet its regulatory requirements – but one that wouldn’t create its own new IT burden. A successful proof of concept led to Westpac adopting an information management and reporting solution from OpenText™ Analytics. To hear Chu explain how Westpac streamlined and automated its reporting process with OpenText™ iHub and Big Data Analytics, and all the benefits his company has realized, check out this short video showcasing this success story.  (Spoiler alert: Self-service information access empowers customers and employees.) If you’d like to learn more about what the OpenText Analytics Suite could do for your organization, click here.

    Read More
  • election tracker

    Post-Election Score: Pundits 0, Election Tracker 1

  • telco accessibility

    Telco Accessibility 101: What’s Now Covered by U.S. Legislation

  • cloud fax

    Announcing…The First Cloud Fax Solution Built Specifically for Healthcare

    Faxing remains one of the top methods of patient information exchange in healthcare. Despite this dominance, healthcare providers continue to use fax solutions – most notably fax machines – that are a security risk, inefficient and disruptive to workflows, and especially aren’t designed for the unique needs of the healthcare industry. Today, OpenText announced the launch of OpenText™ Fax2Mail for Healthcare, the first cloud fax solution built specifically for the US healthcare industry. This new solution, which combines the reliability of OpenText cloud faxing with an easy-to-use, intuitive portal powered by Kno2TM, brings patient information exchange and clinical workflows together in a single solution. Improving patient information exchange, starting with cloud faxing First and foremost, isn’t it time to get rid of fax machines? The first step is to get providers to move away from paper-and-toner faxing to a digital form with cloud fax. The compliance risks, inefficiency and productivity loss with paper-based, manual faxing are well understood, yet the use of standalone fax machines continues to prevail. Cloud faxing with OpenText Fax2Mail is an easy way to start to transform how patient information is exchanged.  Fax2Mail enables the secure and encrypted electronic exchange of clinical documents, reducing compliance risk associated with paper-based faxing. Fax2Mail eliminates all on-site infrastructure, providing the easiest form of faxing available, allowing you to focus on patient care. More than “just another cloud fax solution” With the introduction of OpenText Fax2Mail for Healthcare, faxing, Direct messaging and other forms of electronic exchange are combined together in a fully compliant, interoperable patient document exchange platform, ultimately, improving patient care.  The new solution includes powerful tools that mirror existing manual workflows and streamlines them, eliminating paper-based and manual patient information exchange to digitize and simplify the document trail and expedite access to patient information. Designed for administrators and clinicians, OpenText Fax2Mail for Healthcare delivers the right patient information to the right provider at the right time. Combing all forms of patient information exchange while digitizing workflows makes this a cloud fax solution like none other in the industry. OpenText Fax2Mail for Healthcare is an easy-to-use, interoperable platform that: Reduces the …

    Read More
  • secure information exchange

    Secure Information Exchange – Forgotten in your Digital Transformation Strategy?

  • ECM

    Enterprise World Highlights: ECM Evolves and Heads Into the Cloud

  • Top Tech Trends for 2017

    Information technologies are accelerating at an exponential rate, ushering in the fourth industrial revolution. This is a digital revolution and the pace of change is unprecedented. This revolution incorporates machine learning (think parallel processing and neural networks) and the concept of self-assembly or self-programmability. As technologies continue to advance, they accelerate the progress of other technologies, and so on and so on. To illustrate this, we can look at the evolution of disruptive technologies. In 2016, everyone was excited about the promise of 3-D printing. Now, we’re gearing up for 4-D printing, an emerging technology that will enable us to print objects that reshape or assemble themselves on-the-fly, based on intelligent data. To make this level of self-assembly a reality, we will need dynamic and agile systems. Enter the Internet of Things (IoT) as the digital platform of the future. But the potential of the IoT has evolved into the “Intelligence of Things”. Even Uber, the popular ride sharing app, has advanced its concept of on-demand travel to incorporate a fleet of electric aircrafts (called “Elevate”) to lift us up and out of the chaos of gridlocked ground traffic (yes, just like in “The Jetsons”). The old approach to technology development moved linearly at the speed of human coders. The new model progresses exponentially at the speed of data, intelligence, and self-assembly. Based on this new model, here are my top picks for technology trends that will dominate in 2017: 1. AI and Advanced Machine Learning: The Automatic Enterprise Thanks to parallel processing, big data, cloud technology, and advanced algorithms, Artificial Intelligence (AI) and machine learning are becoming more powerful. As tech giants like Google, Facebook, and Apple invest in AI, it is becoming more mainstream. People already interact with virtual personal assistants (PAs) like Apple’s Siri and Google Assistant. Facebook successfully created technology to identify people’s faces with its facial recognition app. Recommendation engines and robo-advisors are becoming a reality in financial services. And robotic butlers are delivering room service in hotels around the world. The analysts are jumping on board, with Forrester predicting that investments in AI will …

    Read More
  • Election Tracker ’16: The Monday U.S. Presidential Debate

  • Business Network: Extreme Connectivity

  • The Future of Information: OpenText Release 16 Introduces Cognitive Systems

  • The Future of Information: Analytics Everywhere