• Innovation Tour

    Innovation Tour: Sydney

    On Monday, the OpenText Innovation Tour kicked off in Sydney, Australia with an on-stage presentation from CEO and CTO Mark Barrenechea. In addition to a look at new and upcoming product innovations, Mark provided an overview of recent OpenText acquisitions and OpenText’s position as the leading provider of Enterprise Information Management (EIM) technologies and services. OpenText EIM enables the flow of information from Engagement to Insight, allowing customers to extract value from information throughout the flow. Our newest project, Magellan, will use open standards, open algorithms and machine learning to enable customers to make sense of massive pools of data and harness the power of their information. Building on Mark’s presentation, OpenText CMO Adam Howatson (always one of my favorite presenters) provided an update on OpenText™ Suite 16 EP1 and an overview of our plans for EP2, due in mid-2017. Unstructured data continues to increase at a phenomenal pace and these Enhancement Packs are designed so OpenText can respond quickly to customer recommendations. For example, EP1 extends ECM to SalesForce and SuccessFactors, enabling our customers to successfully manage and gain insight from their CRM and Human Resources systems. We’re not the only people listening to customers. Special guest Michael Barnes of Forrester later took the stage to provide insight into what he calls the “Customer-obsessed operating model”. It is imperative that we look at the experience we create for customers from their point of view, and understand how every interaction affects that experience. In the age of the customer, it is important that we take what we learn from our customers’ journey and translate that insight into an improved experience. Using our EIM technology, we can coordinate and technically optimize the experience to better serve, delight and engage customers. What I enjoy most about the Innovation Tour is how it brings together OpenText customers, partners and staff from many geographies and allows us to discuss opportunities and solutions. In Sydney, we are speaking with customers from all across Australia, and New Zealand, a distance of almost 5,300 km. Tracy Parsons of the New Zealand Transport Agency (NZTA) joined OpenText President …

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  • Digital transformation

    User Adoption: Avoiding Public Sector Digital Transformation Pitfalls

  • Data barriers

    Removing the Data Barriers to get the Bigger Picture

  • OpenText Named Leader in Gartner 2016 Magic Quadrant for ECM

    OpenText Named a Leader in the Gartner Magic Quadrant for ECM Again!

  • OpenText Live Webinar Series

    OpenText Live Webinar Series – Upcoming Schedule

  • My Support

    My Support – We’re Here to Help!

    Please note the links in this article require a My Support login. If you don’t have My Support access, please register for OpenText Connect. Select “Customer Support Access” in the registration form. You will receive an email confirming your registration. We’ve all been there. It’s 8:00 p.m. on a Monday night. You’re trying to deploy your newest solution but something just isn’t working out right. You know Customer Support can help, but they won’t be online for another few hours. So what do you do? My Support is here to help! Before you log that ticket, explore the many resources available on My Support to help you resolve your problems quickly. Knowledge Base Have you visited Knowledge Base lately? There are thousands of articles addressing a wide variety of topics, solutions, and fixes. OpenText experts publish and update articles every day, making the Knowledge Base a great place to get started. Do a search and see what you can find. Ask The Community If Knowledge Base doesn’t answer your question, try our Discussion Forums. With over 2000 contributors, including many OpenText experts, there’s a good chance you’ll find an answer in one of the many discussion topics available on the forums. If you can’t find a related topic, post a question. There are always experts online to respond quickly to your issue. Live Chat Prefer to speak with someone one-on-one? During regular business hours, we also have operators standing by to chat with you. Our operators can answer quick questions, help locate resources on My Support, or guide you to the best channel for finding solutions to your problems. Use chat to communicate with OpenText experts to help you find what you need. Everything Else Don’t forget, there is still a lot more you can do on the My Support site. You can review your open and closed tickets, receive updates on existing tickets, find the newest update or patch for your deployed software, update your system information, manage your account, view contracts, follow progress on feature requests, request a license key, make payments online, and of course log a ticket! But …

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  • Contact center webinar

    Webinar: Secrets to Increasing Contact Center Capacity and Efficiency

  • Innovation Tour

    Innovation Tour: Sydney

  • complete supply chain automation

    Think Outside…for Complete Supply Chain Automation

    If you are tasked with helping to automate your supply chain, you know there is a lot of work to do internally. But many organizations forget to look outside to achieve complete supply chain automation. You can find evidence of this need in recent news about how retailers are shrinking deliver windows and increasing compliance requirements. This has also been true in the automotive industry where, because of just-in-time manufacturing, auto OEMs may penalize suppliers whose missed deliveries cause them to shut down an assembly line – to the tune of thousands of dollars PER MINUTE that the line is idle. Regardless of whether you are a supplier or a buyer, it is becoming critical that you think outside of your organization for complete supply chain automation. So how do you do that? Lora Cecere on her blog said, “However, automation enables enterprise efficiency, not value network effectiveness. Most companies cannot see beyond their firewalls. I feel it is time to rewire our supply chain thinking. This does not happen through conventional thinking. Instead, it happens through the adoption of new technologies and outside-in thinking.” This outside-in thinking and network effectiveness comes from automating the flow of transaction information with trading partners. Yet, recent research from IDC shows that although 70% of respondents believe that business success requires pervasive B2B networks that allow them to collaborate with suppliers and customers – less than 50% exchange the majority of information with most of their trading partners in electronic formats. By including supplier/buyer interactions in supply chain automation, organizations can automate a critical portion of their supply chain. The benefits of doing so include, reducing manual data entry and data entry errors, reducing transaction costs, and reducing receiving time and error. To learn more about how to think outside for complete supply chain automation watch our on-demand webinar.

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  • P2P automation survey

    You’ve got Experience, Share it in our Survey

  • B2G einvoicing mandates

    Pay Attention to B2G eInvoicing Mandates

  • Financial analytics

    Banking Technology Trends: Overcoming Process Hurdles

    Editor’s Note: This is the second half of a wide-ranging interview with OpenText Senior Industry Strategist Gerry Gibney on the state of the global financial services industry and its technical needs.  The interview has been edited for length and continuity. Unifying Information for Financial Reporting I heard a lot of discussion at the SIBOS 2016 conference in Geneva around financial reporting. Banks face procedural hurdles, especially if they’re doing merchant or commercial banking.  A lot of them still have manual processes. In terms of the procedures, the bigger the bank, the bigger the problem. That’s because the information is often in many places. For example, different groups from the bank may approach their corporate banking customers to buy or use a service or product – which is great, but they have to track and report on it. Often in the beginning, these separate group reporting processes are manual. Eventually, they’ want to automate the reporting and join the information to other data sources, but that’s the big challenge – it takes time to assemble and coordinate all the information streams and get them to work as an internal dashboard.  A similar challenge is creating portals to track financial liquidity. Another example is where clients ask for specific reports. The bank don’t want to say no, so they have to produce the reports manually, often as a rush job, and in a format that the client finds useful. The challenge is to take large amounts of data and summarize so you can give people what they ask for with the periodicity, the look, and the format that they want. Embedded Visualizations for our Customers’ Customers That’s where we come in. A lot of the value we offer with OpenText Analytics is embedding our analytic and visualization applications in a client’s own application so that they can offer dashboards, windows, reporting and so forth, to their own internal or external customers. The beauty of our embeddable business intelligence or analytics piece is that no one on the business side has to see it or work with it. It offers functionality that can be …

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  • banking trends from SIBOS

    Banking Trends from SIBOS: Technology Solutions to Tame Rampaging Workflows

  • data quality

    Data Quality is the Key to Business Success

  • cloud fax

    Announcing…The First Cloud Fax Solution Built Specifically for Healthcare

    Faxing remains one of the top methods of patient information exchange in healthcare. Despite this dominance, healthcare providers continue to use fax solutions – most notably fax machines – that are a security risk, inefficient and disruptive to workflows, and especially aren’t designed for the unique needs of the healthcare industry. Today, OpenText announced the launch of OpenText™ Fax2Mail for Healthcare, the first cloud fax solution built specifically for the US healthcare industry. This new solution, which combines the reliability of OpenText cloud faxing with an easy-to-use, intuitive portal powered by Kno2TM, brings patient information exchange and clinical workflows together in a single solution. Improving patient information exchange, starting with cloud faxing First and foremost, isn’t it time to get rid of fax machines? The first step is to get providers to move away from paper-and-toner faxing to a digital form with cloud fax. The compliance risks, inefficiency and productivity loss with paper-based, manual faxing are well understood, yet the use of standalone fax machines continues to prevail. Cloud faxing with OpenText Fax2Mail is an easy way to start to transform how patient information is exchanged.  Fax2Mail enables the secure and encrypted electronic exchange of clinical documents, reducing compliance risk associated with paper-based faxing. Fax2Mail eliminates all on-site infrastructure, providing the easiest form of faxing available, allowing you to focus on patient care. More than “just another cloud fax solution” With the introduction of OpenText Fax2Mail for Healthcare, faxing, Direct messaging and other forms of electronic exchange are combined together in a fully compliant, interoperable patient document exchange platform, ultimately, improving patient care.  The new solution includes powerful tools that mirror existing manual workflows and streamlines them, eliminating paper-based and manual patient information exchange to digitize and simplify the document trail and expedite access to patient information. Designed for administrators and clinicians, OpenText Fax2Mail for Healthcare delivers the right patient information to the right provider at the right time. Combing all forms of patient information exchange while digitizing workflows makes this a cloud fax solution like none other in the industry. OpenText Fax2Mail for Healthcare is an easy-to-use, interoperable platform that: Reduces the …

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  • secure information exchange

    Secure Information Exchange – Forgotten in your Digital Transformation Strategy?

  • ECM

    Enterprise World Highlights: ECM Evolves and Heads Into the Cloud

  • ceo-blog-banner2

    Election Tracker ’16: The Monday U.S. Presidential Debate

    Last Monday’s Presidential Debate was a history of firsts: it was the first time Hillary Clinton and Donald Trump appeared on stage together for a head-to-head debate; it was the first to feature a female presidential candidate; it was the first to be live streamed in its entirety; and for the first time, viewers were able to monitor news media reactions as they occurred using Election Tracker ’16. Election Tracker ’16 Dashboard Back in February, I announced the release of Election Tracker ‘16—an online application that allows users to visually monitor, compare, and gain insight into the 2016 U.S. Presidential Election coverage. For this election, the tool analyzes text from more than 400,000 online articles and displays associated sentiments based on summaries of topics and tones of coverage in a dashboard. This includes coverage of last Monday’s debate. Election Tracker ’16 demonstrates the power of predictive analytics and sentiment analysis. Leading up to the debate, we were able to predict that candidates would cover topics like foreign policy, terrorism, campaign finance, immigration, and armed forces based on the most popular keywords that the media has covered. The coverage of each topic is displayed by Election Tracker ’16 (as shown below). Coverage of Candidate Topics The Election Tracker ’16 dashboard allows users to compare topics by candidate according to media mentions. The candidates’ top topics can be accessed and filtered by media sentiment. An overall breakdown by media mentions is also available. Comparison of Media Sentiment The application also serves up interesting “Did You Know” facts related to campaign coverage. For example, “Huffington Post took clearly more negative approach to Trump’s campaign than to Clinton’s: Clinton received 25% of negative opinions while Trump almost 46%.” Overall positive and negative sentiment percentages for each candidate are also displayed. In what is proving to be a data-driven race for President, Election Tracker ’16 reveals media reactions to campaign rhetoric, analyzing sentiment to unlock insights hidden in the unstructured data. It is a working example of how complex data can be transformed to provide unique insights, and a great showcase of the power of analyzing …

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  • Release 16

    Business Network: Extreme Connectivity

  • Release 16

    The Future of Information: OpenText Release 16 Introduces Cognitive Systems

  • Technologieentwicklung

    The Future of Information: Analytics Everywhere

  • LLSC banner

    On Living: Why I’m Walking in Light The Night