Alex Martinez
Alex is a Senior Product Marketing manager at OpenText with over 20 years experience working with customers and partners across multiple verticals with a strong focus on the Healthcare and Financial Services markets. He is keen on guiding customers through their digital transformation journey, taking a solution-oriented approach to solving their day-to-day problems.Is your Contact Center as a Service PCI-DSS compliant?
Navigating the world of data security can sometimes feel overwhelming, however, understanding the Payment Card Industry (PCI) Data Security Standard it is crucial for anyone…
10 ways AXM and AI raise the bar for customer service and customer success
The transformative impact of generative AI on customer service and customer success
• 5 minute read
10 common objectives in customer service and customer success
Customer success and customer service are increasingly intertwined, playing critical roles in enhancing customer experience, reducing churn, and driving loyalty.
• 5 minute read
Ensure global compliance with enterprise document accessibility solutions
Five principles to ensure inclusivity for all individuals
• 5 minute read
Impact of agent experience management on customer success and service
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…
• 4 minute read
An inside look at enterprise document accessibility for PDFs
Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…
• 4 minute read
Elevating contact center excellence
Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…
• 2 minute read
The GenAI-driven contact center revolution
Contact center agents are the linchpin between organizations and their clientele. As the demand for exceptional customer service continues to rise in the total experience…
• 4 minute read
Navigating the landscape of digital accessibility
Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses,…
• 4 minute read
How is AI transforming enterprise document accessibility?
The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is…
• 4 minute read
How AI will transform speech-enabled IVRs
In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR…
• 4 minute read
5 ways agent experience management improves CSAT and NPS scores
Agent experience management (AXM) is an imperative practice for creating a holistic and exceptional customer experience. If it’s not embraced organizations, it becomes very challenging…
• 4 minute read
What’s new in OpenText CX-E Voice
We are pleased to announce the 23.2 release of OpenText™ CX-E Voice. CX-E Voice delivers powerful applications to enhance your existing infrastructure – speech-enabled automated…
• 4 minute read
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