Given the critical nature of cybersecurity for industry sectors such as defense, healthcare, finance, and government, ensuring SIEM data sovereignty has never been more crucial. These organizations must balance the advantages of cloud-based SIEMs with the need for strict internal security controls. The urgency intensifies when existing on-prem SIEM solutions approach end-of-life due to vendor acquisition, threatening the continuity of their customized, heavily invested cybersecurity infrastructure.
Balancing risk vs. control
While SaaS solutions offer benefits like reduced management costs, increased update frequency and OpEx flexibility, they are also not without significant risks. SaaS-based SIEMs rely on shared cloud infrastructure and third-party security practices, increasing the risk of data interception and leakage, including supply chain attacks. Their reliance on internet connectivity also makes them vulnerable to DDoS attacks. Additionally, compliance and data residency requirements such as GDPR, CCPA, HIPAA, and FedRAMP are not met when data is stored outside local regulatory jurisdictions.
For organizations that prioritize deep control over security, data sovereignty, and compliance—especially for classified information, medical records, or PCI data—on-prem SIEM solutions offer a more secure and appealing option.
But aren’t on-prem SIEMs a relic of the past?
The data suggests otherwise. According to IDC’s December 2023 Security Analytics TAM report, the total addressable market for on-prem SIEM/Security Analytics in EMEA is expected to grow from $2.008 billion in 2022 to $2.111 billion by 2027. Moreover, Grand View Research highlights that the on-prem SIEM segment is projected to expand at a compound annual growth rate (CAGR) of 12.8% from 2023 to 2030. This growth is driven by on-prem SIEMs’ ability to offer complete control over data, especially historical data for forensic purposes, and critical administrative functions such as disaster recovery.
Why choose ArcSight for your on-prem SIEM?
For organizations that prioritize security, governance, and data sovereignty, ArcSight on-prem is a smart choice. Here are the key reasons why:
Proven track record of maturity: In 2025, ArcSight will celebrate its 25th anniversary. Founded on May 3, 2000, the company launched its first product in 2002 and was recognized as a visionary in Gartner’s 2003 ‘IT Security Management Magic Quadrant,’ where there were no leaders at that time.
Leading real-time correlation engine: ArcSight’s real-time correlation engine is highly customizable, with an extensive range of fields, functions, categories, enabling organizations to detect and respond to threats as they happen, rather than relying on scheduled searches.
Extensive connector support: ArcSight provides over 400 pre-built connectors for seamless integration across diverse security domains, including anti-virus, databases, cloud environments, mail servers, operating systems, firewalls, IDS/IPS, identity security, network management, and threat intelligence. For specialized needs, custom ‘flex connectors’ can be developed to meet any unique monitoring requirements.
SOAR integration as a complimentary add-on: To offset on-prem SIEM maintenance costs, ArcSight includes SOAR capabilities as a complimentary add-on, enhancing ROI. It also offers seamless, customizable integration with third-party solutions, essential for any SOAR platform.
Comprehensive MITRE ATT&CK coverage: In a GigaOM evaluation, ArcSight was found to cover 10 out of 10 of the common MITRE ATT&CK techniques.
Secure threat intelligence and vulnerability data import: ArcSight on-prem allows the import of threat intelligence and vulnerability data from third-party vendors without cloud exposure.
Ease of migration: ArcSight allows easy migration of correlation rules and policies, ensuring minimal disruption and continuity when transitioning from a SIEM with similar correlation technology.
Fast and scalable log management platform: ArcSight Recon simplifies log management and compliance with powerful analytics, an intuitive UI and query language, and actionable insights.
Guaranteed event handling —even under attack: ArcSight prevents event loss during EPS spikes, even in DDoS attacks, by accommodating short-term bursts beyond the licensed limit without penalty.
Conclusion
Despite the shift to SaaS, on-prem SIEMs still play a crucial role, especially in highly regulated or sensitive industries. For organizations that prioritize security, data sovereignty, autonomy, and compliance, ArcSight on-prem offers a mature, reliable, scalable, and highly customizable solution.
What customers are saying: high praise for ArcSight’s performance
‘The great integration capabilities demonstrated in the ArcSight toolset have allowed us to create an end-to-end SIEM with MITRE ATT&CK compliance and new data sources in ArcSight ESM, additional use cases and reporting with ArcSight SOAR, and enhanced overall security with ArcSight Intelligence.’ Cihan Yuceer, Cyber defence center manager, Turkcell
‘ESM reveals security events to us that we were never able to detect before. We’re very happy with ESM and confident we can find threats before they compromise our network or disrupt business. ArcSight provides critical insurance against the damage modern cyber-attacks can inflict on an organization.’ Mark Beerends, Head of Security Operations Center, Rabobank
‘Rather than writing multiple playbooks for each type of potential security threat, we use a single set of branching logic in ArcSight SOAR to help us close 33% of cases without any human involvement.’ Emrecan Batar, Information Security Senior Specialist, Odeabank
Artificial intelligence (AI) has become an everyday buzzword, and for good reason: it’s significantly changing the way businesses operate and thrive. AI tools are proving to be highly actionable and effective, driving significant improvements in productivity and efficiency. In a recent assessment, Forbes found that 64% of businesses are boosting their productivity with AI while 53% use AI to improve production processes.
However, GenAI introduces new challenges related to data growth and sprawl. IDC’s Global DataSphere predicts that, over the next five years, data will grow at a compound annual growth rate of 21.2%, reaching more than 221,000 exabytes (an exabyte is 1,000 petabytes) by 2026. This data explosion poses a critical challenge even before delving into AI. Addressing data sprawl—its impact on data quality, end-user productivity, and operational costs—is essential to effectively manage expanding data estates and mitigate security risks.
Trusted data throughout the data lifecycle forms the bedrock of successful AI implementation, directly influencing the accuracy, reliability, and integrity of your organization’s AI systems. So, what strategies can companies adopt to effectively harness AI while maintaining data security and ethical practices? Let’s look at some of the best practices.
Establishing data trust in AI
To safeguard the power of AI, organizations need to address the data risks head-on with robust cybersecurity strategies. Only then is it possible to ensure the AI systems are both trustworthy and effective. And establishing trust starts with a comprehensive approach to data and identity management.
Effective AI relies on high-quality, well-managed data. Addressing issues like ROT data—redundant, obsolete, or trivial information—is critical to maintaining data relevance and utility. Privacy concerns are also pivotal as safeguarding the AI training data is fundamental to building trust in an AI systems. By focusing on these elements, organizations can lay a strong foundation of data integrity that supports reliable and ethical AI applications.
Adopting a proven DSPM approach
A proven data security posture management (DSPM) approach is crucial for fostering a secure environment for AI. It’s not just about protecting data but understanding its entire lifecycle, especially as it feeds into AI models. A forward-thinking DSPM strategy involves anticipating and mitigating risks to ensure that AI operates on trustworthy data. This proactive mindset is key to maintaining the credibility of AI-driven insights and sustaining long-term confidence in its outcomes.
Maintaining tight access controls
Managing access to data is a cornerstone for securing data and ensuring AI operates within safe parameters. Utilizing role-based access controls (RBAC) and applying the principle of least privilege are critical steps in creating a controlled and secure environment. By honing these aspects of identity and access management (IAM), organizations can foster a controlled environment that ensures the secure and ethical use of AI technologies.
To dive deeper into these best practices, join our upcoming webinar on September 17 at 11 am EST. Industry experts will explore these strategies in detail:
Speakers:
Greg Clark, Director of Product Management, OpenText
OpenText™ Extended ECM (formerly OpenText Extended ECM Platform and OpenText Content Suite Platform) integrates business content with leading ERP, CRM, HCM applications, seamlessly connecting people with information and accelerating end-to-end business. Check out the latest OpenText Cloud Editions (CE) announcement to learn more about the most recent release.
310% ROI achieved in just three years!
Download the Forrester Total Economic Impact™ of OpenText Content Services Private Cloud Platforms study and discover cost savings and business benefits for your modernization strategy.
July 2024: What’s New in OpenText Extended ECM CE 24.3
The latest release of OpenText Extended ECM CE 24.3 introduces a suite of new features aimed at enhancing the user experience, improving productivity, and ensuring seamless integration with other tools and platforms. Here’s a look at what’s new:
Advanced Media Add-On
New in CE 24.3, Advanced Media Add-On provides a first-class experience for users interacting with video content as part of business processes. This add-on allows users to:
Streamline video conversion and streaming.
Deliver high-quality video streaming at scale.
Enhance collaboration with annotation tools.
Simplify sharing with quick and easy clip creation.
The latest update to Content Aviator enhances document and workspace summaries. By upgrading from Google PaLM 2 to Gemini, users receive more accurate and useful answers. The summaries now include a short paragraph followed by a bulleted list of key points, making it easier to sift through large volumes of content.
New sales business scenario
Manage the entire sales process from campaign to lead to opportunity to sales order with the new sales business scenario in conjunction with Salesforce. This feature includes records management, Smart Document Types, and more as part of the business process library.
Microsoft Teams – Folder tab in each channel
Extended ECM now keeps users focused on relevant content within specific Teams channels. Each channel connected to a business workspace will have a folder tab pointing to the mapped folder in the business workspace, ensuring easy access to the right content.
Outlook Web Add-In – Bulk email filing
Increase productivity and improve the user experience by eliminating the need to file multiple emails individually. The new bulk email selection and filing feature in the Outlook Web Add-In streamlines the process, allowing users to file multiple emails into Extended ECM more efficiently.
“My ToDo” widget
The new “My ToDo” widget provides users with a singular view of all their assignments, enabling them to quickly take action and push business processes forward. Default sections include:
My Workflows
My Reminders
My Stateflows
Users can also provision custom tabs to track specific workflows of interest. Admins can switch the end user task widget between the legacy “My Assignments” and the new “My ToDo”.
“My Shares” widget – New folders added
For users who regularly share content outside their organization, the “My Shares” widget now provides a holistic view of shares and their status. New sections include:
Shares Expiring Soon: Shows shares nearing expiration, with admin control over the notification period.
Smart Document Types – “Upload with Approval” bot
Ensure the quality of content added to a workspace by requiring approval before uploading certain document types. Users can choose a document type, which then gets sent via workflow to an approver for review before being added to the workspace. Default workflows are provided, or users can build custom approval processes.
Electronic Signatures – Multiple “Meaning of Signing”
When signing a workflow, users can now select from a list for “Meaning of Signing,” allowing for better definition and understanding of the approval process. Business process designers can assign different meanings to each signing step, centralizing configuration for all signatory steps.
Viewing & Transformation – View Only mode for deep links
Enhance security and governance with the new View Only mode for deep links, available at the content or folder level. Users that open deep links in view-only mode will not have the ability to add annotations, print, or save.
Switch between vertically & horizontally aligned metadata fields
The new “Label Alignment” setting under Configure Smart View allows admins to choose between vertically or horizontally aligned metadata fields. This provides better accessibility and responsiveness, adapting to various screen layouts and user preferences.
Records Management – Classification rules for perspectives
Reduce administrative work by configuring a single Perspective for all objects of a given classification. Use a rule to display a Perspective for multiple containers based on a standard classification, streamlining management and updates across Extended ECM.
Records Management – Make confidential
Restrict access to sensitive content with the new “Make Confidential” feature, temporarily removing permissions for all users except the owner and the user performing the action. Admins can control and restrict usage of this feature.
WebReports – Generate Microsoft XML documents
Easily convert documents to .docx format for security requirements. Users can generate MS Word XML .docx files from various sources, including LiveReports, search queries, Content Server files, and external applications. This feature can be scheduled or triggered by specific events.
WebReports – “Run as”
Enhance flexibility and security control by allowing business admins to run reports on backend operations without modifying permissions. The new “Run as” option under Properties lets users select from a dropdown or run as a WebReports System User, with audit trails showing the “Run As” user.
Additional enhancements
Tenant Administrator user type: A new user type for cloud customers that allows access only to administration pages and specific volumes, ensuring segregation of duties without content access.
SAP SuccessFactors integration: Business admins can link to candidate workspaces or start document generation from external applications, extending functionality into SuccessFactors Recruiting or Workzone.
April 2024: What’s new in OpenText Extended ECM CE 24.2
The Extended ECM CE 24.2 release includes new capabilities designed to help organizations master modern work.
Streamline communication with precise linking
Extended ECM now empowers users with the ability to create a URL that will open a document and navigate to a designated section of that document. The capability facilitates collaboration with the ability to precisely point to a specific bookmark, page number, or search term. As an additional security measure, “deep link” URLs can be sent with a “view only” designation.
Clearly communicate about new document versions
Users adding a new version of a document are now able to easily communicate information about that version. Once the new version is uploaded, a dialogue box pops up to prompt the user to describe why a new version was needed or what changed. Users can also quickly see all added descriptions in a single view of the versions table.
Improve efficiency with new features for working with Extended ECM teams
A couple of new features improve the way team leads work with their teams:
View team members at a glance – Quickly display team participants, grouped by their roles, by with a single click that opens a searchable side panel.
Easily import existing teams into new Business Workspaces – When creating new Business Workspaces, streamline the process and cut back on manual work with the ability to automatically import a team from a previous business workspace of the same workspace type.
Enhance productivity and compliance with Smart Document Types In addition to using the File Upload widget, users can now easily drag and drop or click to add a document for Smart Document Types. Using Smart Document Types empowers users to streamline work by automating content storage, metadata usage, and follow-up processes.
Tighter integration and usability between Microsoft Office 365 and Extended ECM
Users will be auto notified, via push notifications to Microsoft Teams, of important items relevant to their role.
Users can strengthen the archiving process with the option to delete a Team upon retirement to ensure there are no other copies except the archived copy.
An enhanced Outlook web add-in for Extended ECM will support email filling to any permissible folder
Users have the option to create Teams channels as private or shared for sync mapping
Additional innovations to help you master modern work
Business administrators at organizations that have implemented OpenText™ Content Aviator can now enable Aviator by workspace type, reducing manual efforts when enabling a large number of workspaces.
Extended ECM mobile app users now have the added convenience of being able to create Business Workspaces from within the app.
A new feature for end users who want to work with metadata for reporting enables them to export search results directly from Smart View into CSV or JSON formats, maintaining their selected columns. Permissions and security clearance levels are also maintained within the export results.
January 2024: What’s new in OpenText Extended ECM CE 24.1
The Extended ECM CE 24.1 release includes new capabilities designed to help organizations master modern work.
Content Aviator surfaces your most important information in Extended ECM
With the introduction of OpenText™ Content Aviator, users can leverage the power of generative AI and large language models (LLM) for conversational searches that help them find what they need – faster.
Content Aviator provides generative AI content management and acts as an intelligent assistant that users can ask conversational questions, receiving answers that distill large volumes of Extended ECM content into comprehensible summaries, based on a user’s permissions. Once a question is answered, users can choose to ask follow-up questions or start new searches from scratch. Users can even ask Content Aviator to summarize a Business Workspace with the click of a button.
Streamline processes with easy-to-use document-centric automation
Administrators can easily configure what happens with uploaded documents using bots to configure Smart Document Types—without the need for complex coding. Smart Document Types help store content correctly, ensure the appropriate metadata is included and can trigger follow-up processes.
With the new flexible, scalable functionality, administrators use simple bots to quickly configure conditions based on categories, attributes, operators and values. Multiple parameter blocks can be applied for more complex scenarios.
Personalize your user experience with options to show, hide and reorder columns
Extended ECM empowers end users with the ability to personalize and improve their experience by choosing how to display columns for their individual work preferences.
By simply opening the Column Settings panel, users can choose to select or deselect checkboxes for each column. They can also drag and drop to reorder columns. This view is available throughout the product and for every user—and the customized settings are “remembered” for both browse views and search results views—so the same column order is shown each time a user logs in.
Maximize database storage with improved viewing cache management
Admins can perform new cache operations to optimize available database storage and improve re-processing and troubleshooting of content—choosing to either clear the viewing cache on demand or setting a timeline to automatically clear the cache of anything that has been viewed.
Easily navigate to Business Workspaces from SAP
Two new features empower users with the ability to easily work with Business Workspaces in SAP S/4HANA:
By selecting a line item (such as purchase contract, sales contract, task list, etc.), users can click through to an associated Business Workspace.
Admins can now easily configure a Business Workspace in an SAP Fiori app with key user adaptation—without the need for complex coding.
Improve efficiencies between Microsoft Teams and Extended ECM
There are two new ways to boost productivity between Extended ECM and Microsoft Teams:
Administrators can choose a configured Microsoft Teams Template whenusing the Extended ECM Microsoft Teams job scheduler to automatically create Teams for Business Workspaces. This provides more flexibility and the ability to create and use Teams templates that meet the demands of their organizations.
Using the Teams app, end users have an option to choose a Microsoft Teams Template when simultaneously creating a Team and a Business Workspace.
Stay apprised on system health
A new System Health test framework allows Administrators to quickly test various aspects of Extended ECM, including: Document Management, OpenText Directory Service, Search, and System. The new testing capabilities will help provide Administrators with a more complete picture of system health over time.
November 2023: What’s new in OpenText Extended ECM CE 23.4
The Extended ECM CE 23.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex procurement operations with the Procurement Business Scenario
Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost.
Manage content related to your procurement processes in Business Workspaces, with the ability to work as a standalone solution (supported by workflows) or driven by processes in SAP S/4HANA. The Procurement Business Scenario makes it easier to:
Create a purchase requisition from any user’s landing page
Manage all procurement information from purchase requisition to purchase order
Keep track of procurement updates on an at-a-glance dashboard
View contract consumption on the workspace
This Business Scenario is designed to work independently supported by workflows or with SAP S/4HANA for more complex processes, including approval workflows. (A new Extended ECM Business Scenarios User Guide is also available for customers (login required) for information about the general structure of Business Scenarios, which Scenarios are available and how to deploy them.)
To keep projects moving, delegate a proxy to cover for a specific user
Extended ECM users can assign a proxy who can act as though they are that user—for coverage during vacations and other situations that arise. Delegate a proxy indefinitely or for a specific start and end time window, allowing for advanced scheduling if an absence is planned. For additional clarity, the assigning user is alerted in the Notification Center every time the proxy user is working as them and a visual banner is displayed for the proxy user noting that they are “working as” the other person. Administrators also have the ability to set and change proxies on behalf of other users.
Quickly address Intelligent Viewing needs
Release CE 23.4 featured several new Intelligent Viewing features:
Support the secure viewing of content with Azure Information Protection (AIP) – “View Only” functionality allows AIP content to be viewed but not published, printed or annotated and restricts further processing with manual or automatic conversion features.
Support for work with Apache OpenOffice Formats – Viewing, annotation, redaction, publishing, and transformation are now supported when working with OpenOffice formats including ODT (text documents), ODS (spreadsheet), and ODP (presentation programs) file formats.
A better, more personalized way to work with columns
Release CE 23.4 provides more ways to personalize a user’s view that is maintained whenever the user logs in from the same laptop and browser:
Browse view – Users can now manually resize columns and scroll horizontally when more columns are available. The manual settings persist for the user’s future work for a personalized browse view experience.
Search view – A new gear icon allows users to switch between views that include tabular search, standard search, and a brand new pinned columns search. With pinned columns, users can set or “pin” a column in place with horizontal scrolling enabled for the remaining columns.
New notifications to keep users informed
Release CE 23.4 featured several new notifications for content sharing:
Share approval – Share coordinators or share administrators who want more control over the content that gets shared with Core Share or Microsoft Teams can now opt-in to receive notifications for shares that require their approval. When an employee tries to add a document to a shared folder, the Notification Center will provide an alert that approval is needed for a document that has been added to a shared folder.
Share Error and Share Expiry – Share coordinators and share administrators can opt-in to be alerted in the Notification Center (vs. via email) for shares with errors or shares that are set to expire in a pre-specified number of days.
August 2023: What’s new in OpentText Extended ECM CE 23.3
The Extended ECM 23.3 release includes new capabilities designed to help organizations master modern work.
Streamline document availability with Reservation Management
Extended ECM SmartView users who have gone to edit a document, only to discover that someone else has it reserved, will appreciate the new Reservation Management feature.
Collaborators can now choose to “request a reservation” on documents that are currently in use, reducing the need to leave the platform to send an email or instant message to notify team members they are waiting. This will help minimize downtime and remove bottlenecks by (1) communicating that a user is waiting for a document and (2) letting that user know when the document is available for them to reserve. This allows users to focus on other projects while waiting for their notifications, and it will be particularly useful for highly collaborative teams that are working with many files—particularly those that aren’t supported by Microsoft Office online or other co-authoring tools.
Automate transformation with a Workflow Module step
A new Workflow Module step for transformation enhances content review and collaboration. Easily convert content to highly accessible PDF/TIFF formats as an Extended ECM workflow step that includes the option to apply annotations, redactions, banners and watermarks before publishing as a new document version or rendition.
Provide clearer at-a-glance information for more productive collaboration
To provide a better user experience for anyone who collaborates through email and Teams, enhanced copy URLs will provide more information at a glance—including icons, document names and a direct download link—so collaborators better understand where a link will lead them before they click on it.
Easily add charts to WebReports using no-code templates
Two new WebReport Smart Style templates featuring charts are now available. Without the need for coding, users can now either (1) display a clickable Visual Count Chart or (2) create a report featuring the chart along with a browsable list of the items below, which can be customized with actions such as copying items, viewing properties or copying links.
Columns, categories and attributes can also be easily added without taking up developing time. In addition to the new reports, other Smart Style reports include Simplified Browse, Simplified Metadata and Simplified Table and Visual Count Chart.
June 2023: What’s new in OpenText Extended ECM CE 23.2
The Extended ECM CE 23.2 release includes new capabilities designed to help organizations master modern work.
Amplify OpenText Extended ECM (or OpenText Documentum) with AI-powered insights
OpenText IDOL, a market-leading knowledge discovery and analytics platform, can now be combined with Extended ECM or Documentum to uncover the rich knowledge and connections hidden in your content. Adding IDOL, which supports over 1,000 data formats, enables users to surface key insights stored deep within unstructured data (within repositories such as Extended ECM, Documentum, Microsoft® Teams or SharePoint and other file shares). For more information, read the blog post: “Work smarter with content insights.”
Stay on brand and under budget
New streamlined branding functionality reduces both the need and extra cost of custom development to align with your organization’s preferred branding. Business administrators can now add a brand logo, background color theme, breadcrumb font color and/or icon color theme directly from within Extended ECM Smart View. The intuitive WYSIWYG (What You See Is What You Get) editor means changes are previewed before you hit save and can be made with just a few quick clicks. The new branding is implemented within seconds—and admins can revert to the original default settings just as quickly and easily.
Quickly address transformation needs
Release CE 23.2 featured several new Intelligent Viewing features:
Improved efficiency of content transformation – Automatically convert content within a Business Workspace. This container-level conversion can be configured so content that is added is automatically converted from the current format to the universally used PDF/TIFF formats and published to a targeted directory. Additional options include applying banners or watermarks and/or deleting source documents once a conversion task is completed. New functionality is also now available at the folder level: Automatic conversion can be triggered when a new version of a document is added to a configured folder—particularly useful for document revisions or updated drafts of engineering drawings.
Create rendition objects – Create Extended ECM renditions as an output option via automatic conversion, manual transformation and publishing from within the Viewer. The content converted as a rendition maintains a relationship link to the source document version they are created from.
Work more effectively with compound documents – The Compound Document object type is now supported for initiating an at-a-glance multi-file view, automatic conversions and secure banners and watermarks.
Do more with your SAP Integration
The CE 23.2 release featured key enhancements for authentication and productivity within SAP integrations:
Support for SAP IAS/IPS for authentication purposes – For customers that use multiple SAP solutions, Extended ECM supports SuccessFactors tenants that have SAP Identity Authentication Service (IAS) or Identity Provisioning Service (IPS) enabled for authentication and provisioning.
Review file completeness at a glance – In addition to monitoring single workspaces, managers and HR administrators are now able to save time by quickly seeing if documentation is missing or outdated over several workspaces—such as across teams or even an entire organization. A new widget enables users to jump into a view of an aggregated document completeness report with the ability to choose whether to display 30, 50 or 100 items per page. For a more precise view, use filters by document type, country of work, document status and workspace status. The report updates immediately, based on the options you select.
Improve information governance with retention schedules
Users can better manage the lifecycle of their records. The Record Series Identifier (RSI) retention schedule, which defines the stages of a record and the conditions that move the record to the next stage in its lifecycle, is now available in Smart View. Capabilities include adding stages, editing stages, deleting stages, and approving and viewing approval history.
Additional features for operational efficiency
Enterprise Connect users can now press a handy “Copy Link” button in the “My Working Document List” to copy the link to the Smart View of a document in the Office Editor cache with ease.
The Intelligent Filing Analysis Tool, used for the creation of analysis and runtime profiles for Intelligent Filing functionality, can now be accessed in the OpenText Cloud—with no more need to download it locally.
Controlled viewing and printing and electronic signatures are now fully cloud-ready for quick configuration by Business Administrators.
Accelerate the enterprise content journey with agile and scalable tiered plans
Whether your goals are to boost team productivity, build cross-functional excellence or bridge across boundaries, the new Extended ECM X-Plans have a cloud or license plans to suit your needs. The plans were built to fast-track deployment and accelerate time-to-value at every phase of your modernization journey—all with the scalability to grow as your business grows.
November 2022: What’s new in OpenText Extended ECM CE 22.4
The Extended ECM CE 22.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex real-estate operations with the Real Estate Management Business Scenario
Originally released in CE 21.4, Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost. The Real Estate Management Business Scenario allows users to:
Securely manage all the essential property information such as tenancy agreements, mortgage documents, fire safety plans, surveys, etc. in a centralized repository with proper permissions and user rights
Quickly create a contract with appropriate terms using existing information on a specific property (rental object)
Stay up to date with property leases and contracts by reviewing their renewal/termination dates up to 3 months in advance using the Management Dashboard.
This Business Scenario is designed to work independently or with SAP S/4HANA for more complex processes.
Gain superior business intelligence with interactive charts
Static data visualizations like charts don’t always provide detailed information about the underlying specifics of the data. Users need a full view of the data’s makeup to truly understand the insights. By introducing interactive charts (in Smart View) in CE 22.4 users can get data visualizations that allow them to drill down and interact with data. These data visualizations allow users to:
Perform actions such as triggering sub-reports, initiating workflows, and downloading reports without leaving the dashboard.
Quickly identify which contracts have been signed, terminated, or reviewed by clicking on a graph (see the pie chart figure below) and then build sub-reports on the type of contract signed.
Stay away from distractions with mindful Notification Center Updates
Receiving multiple notifications throughout the day regarding changes in a Business Workspace can be overwhelming. The CE 22.4 release comes with a weekly or daily email digest to alert users of the changes in a Business Workspace. This allows users to stay up to date without the distraction of multiple emails. In addition, the newly designed email template brings the familiar Smart View look and feel to a user’s inbox while allowing them to customize the email with their logos and color scheme.
June 2022: What’s new in OpenText Extended ECM CE 22.2
The Extended ECM CE 22.2 release includes new capabilities designed to help organizations master modern work.
Eliminate data silos and improve collaboration with enhanced sync to Microsoft Teams
Originally introduced in CE 22.1, this release comes with bi-directional editing and versioning of files between Extended ECM Business Workspace and a Microsoft Team, thereby maintaining file integrity and eliminating potential version conflicts. This enhancement allows users to work seamlessly between their system of collaboration, such as Microsoft Teams, and a system of record such as Extended ECM, maintaining a single source of truth. Learn more about the integration.
Stay up to date with the Notification Center updates
Initially introduced in CE 21.3, Notification Center continues to evolve as the collaboration hub in Extended ECM. This release has added e-mail as a delivery channel for all Notification Center updates. This means that users can enable e-mail delivery of messages sent to them through Notification Center, promptly receiving changes to their watched Business Workspaces, Content Syndication operations and more.
Make content administration seamless with the new Content Manager role
To improve content administration the new Content Manager role allows designated user accounts to bypass permissions and enter a mode enabling access to most of the content in the Extended ECM system; thereby allowing them to self-service content administration and completion of tasks such as un-reserving documents or altering permissions without relying on system administrators or, if deployed as a managed cloud service, OpenText Support.
Increased software scalability and availability with Kubernetes Deployment
Extended ECM is now supported on Red Hat OpenShift, providing flexibility for customers to run their Extended ECM solutions in the cloud or on-premises environments, especially for those in heavily regulated industries such as Banking and Financial services.
Improved user experience for the SAP Enterprise Asset Management Business Scenario
CE 22.2 enhances existing features within the SAP Enterprise Asset Management Business Scenario, such as Completeness Check, Metadata Widget with related Business Workspaces, and Team Widget. With the Completeness Check, users can see which documents of a particular document type are missing, such as manuals, technical drawings, work instructions, analysis results, etc. The Metadata Widget provides users with an aggregated view of related Business Workspaces. Finally, the Team Widget enables users to see who is responsible for specific assets or workspaces. Learn more about Extended ECM Business Scenarios.
Seamless integration of dynamic workflows
Dynamic workflows from OpenText™ AppWorks™ provide a way to forward responsibilities and include additional reviewers after starting a workflow within OpenText™ Extended ECM for Government.This integration gives users the flexibility to adapt the steps and tasks for complex case management-based work, thereby connecting information, knowledge, and people to resolve cases seamlessly.
Simplified software delivery for easy administration
With CE 22.2, we have consolidated the software delivery and installation of the complete portfolio of Extended ECM products. This simplifies deployment and administration whether your system is on-premises or in the cloud. Consolidated delivery improves efficiency and reduces the risk of error during deployment as administrators no longer need to identify, check compatibility, check availability, and install modules individually. In addition, with a clearer view of all the capabilities offered across the portfolio, it’s easier for organizations to adopt the Extended ECM model to address new business requirements and use cases.
Magellan Risk Guard integration
With its seamless integration to Extended ECM, Magellan Risk Guard together with the new OpenText™ Magellan BI & Reporting integration enables business users to create custom interactive reports without needing assistance from experts in AI, Data Science or analytics. With access to the new reporting capability directly in the Magellan Risk Guard UI, users can report on the types of risky data that are the highest priority for their department or job role.
Looking to upgrade to the latest version? Discover 10 reasons why your organization should act now, and find out how you can accelerate your upgrade by working with our OpenText Professional Services team.
Previous updates
Looking for more information from the previous updates? Check out the following articles:
Engaging visuals are key to a magnetic digital experience. Your website is your first impression with employees, customers, and prospects – are you putting your best foot forward? No longer can the backbone stand alone: it needs to be well integrated into full, multi-channel journeys.
90% of the information transmitted to the brain is visual and it processes images 60,000 times faster than text. Combined with the fact that visual content receives 94% more views than text-only material, it’s easy to see why digital asset management (DAM) is the heart of modern digital experience management.
Boring is bad for business
DAM fuels creativity – it’s the engine of the content supply chain, inspiring imagination, immersive rich media, interactive storytelling, and AI-powered design along with efficient workflows. In a sea of digital sameness, brands are working hard to stand out. Here are six reasons why an integrated DAM is the cornerstone of your content management system (CMS):
1. Simplify with a single source of the truth
A centralized global brand repository drives consistency – a valuable currency in a low-trust digital world. Get the most out of your assets with a holistic view into asset acquisition, sharing, repurposing, performance, disposition and retirement.
2. Power creative collaboration
Streamline the creation, revision, review, and approval of assets by integrating your DAM with your CMS. Thie ensures the latest approved brand assets stored in the DAM are easily accessible within the CMS user interface so your team has a seamless, embedded experience. By centralizing assets and automation workflows, creative teams can divert valuable time on repetitive administrative tasks to focusing on what they do best: making brands come alive.
3. Ensure a seamless experience
Linking your DAM to your CMS makes it easy to import assets and files for your web publishing teams, saving valuable time while metadata and advanced tagging helps them easily locate the latest version of what they’re seeking.
4. Accelerate content creation
Get the latest and greatest content out to your audiences faster with an integrated DAM. Campaigns can be launched quickly across different brands and geographies, allowing marketers to test creative and improve engagement.
5. Automate content tracking and reporting
Keep an eye on what content is used where, allowing for a central view of analytics to inform future asset and campaign creation.
6. Create an atomic content model
DAM holds all your assets at the building block level. A CMS can then compose them in various combinations for dynamic personalization while DAM metadata can be used for targeting assets at the right customer segments. A DAM linked with a CMS is a powerful match for trying different content variants with customer segments and then optimizing for what works best.
September 9 breaking news: We’re announcing that Venus Williams will be our special guest speaker at OpenText World 2024! Don’t miss your chance to hear the Grand Slam champion, gold medal Olympian, author, and entrepreneur live and in person. More details here.
A transformation is underway that will redefine how we perceive, process, and use information. It leverages advanced information management technologies—artificial intelligence (AI), cybersecurity, and cloud—to enhance the way we work. And it creates dynamic, context-aware systems that don’t merely organize facts but adapt to users’ needs, provide personalized insights, and facilitate more efficient decision-making.
Imagine what you can achieve when information isn’t static but evolves with your understanding and requirements. We call this information reimagined.
This vision isn’t far off in the future; we’re building it now, and we want to share it with you. Join us at OpenText World 2024 at The Venetian Resort, Las Vegas from November 18 to 21 to see how reimagining information can reinvent your knowledge workers and reinvigorate your business. Ice and Skye, our AI-generated guides, and their colleagues will be there to lead you through the world of information management.
Here are just a few reasons to attend:
Skill up
With two packed days of pre-conference training sessions November 17 and 18, you can uplevel your skills and expand your knowledge. Learn from experts as they walk you through hands-on activities and best practices. And you’re not the only one who will benefit—user adoption training sessions will show you how to help your users get the most out of OpenText products. This two-day training opportunity is available for $1,599 USD as an add-on to the in-person conference pass.
The benefits of these training sessions include:
Learning from instructors who are experts in their fields.
Taking advantage of in-person instruction for the fastest path to proficiency.
Immersing yourself in guided classroom experiences that remove distractions.
Studying alongside peers in similar roles.
Participants also get priority access to the training breakout sessions during the conference, as well as a voucher for a FREE certification attempt they can use after the conference (in addition to the FREE certification attempt included in the conference registration).
Take advantage of a FREE certification opportunity in dozens of OpenText products spanning key technology areas, including content management, analytics and AI, cybersecurity, digital experience, IT operations, and DevOps. As part of your in-person conference pass, you are entitled to one FREE attempt at becoming a certified information management expert.
The benefits of certification include a chance to:
Gain a competitive advantage by validating skills and expertise.
Demonstrate relevant skills with role-based certification.
Establish yourself as an expert across your professional network.
Provide an objective measurement of technical proficiency.
Feel confident knowing your certification is valid for 3 years.
Chart the course
See the latest product innovations, including our new CE 24.4 offerings, so you can become the champion of your organization’s information management and data governance strategies. Hear about our latest products and see them in action with live demos, explore product roadmaps, and gain insight into how information management can fuel your organization.
Make connections
Have conversations with experts and peers to help you determine which solutions solve your needs. Network on the expo floor, in between keynotes, and at exclusive evening events. Talk to customer and solution experts from OpenText to get your questions answered and learn tips and tricks. Join one of our customer engagement programs, comprised of Customer Advisory Boards (CABs), Product Advisory Councils (PACs), and User Groups, where you can shape the future and influence our business and product strategies.
Forge your learning path
No matter where you are on your learning journey, you’ll find options to help effectively adopt and use OpenText products at our Learning Services Booth. Speak to a training consultant who can assess your learning needs, identify areas of focus, and start your training strategy. You’ll leave the conference with a tangible plan to grow or diversify skills, improve productivity, and certify proficiency.
Return home inspired
What you experience at OpenText World 2024 will motivate you to reimagine information in your own organization. You will leave full of ideas for how to get the most out of your corporate information and concrete ways to execute them.
With pre-conference training, certification opportunities, keynotes, demos, hands-on labs, dozens of sessions, a bustling expo floor, and more, OpenText World 2024 has something for everyone. Register before October 14 for the full-conference promotional price of $1,899 USD and get $200 off the current price with discount code MarS24OTW200.
OpenText World 2024
Join us this November in Las Vegas for our premier user conference! Explore the benefits of information management, AI, cloud, security and more.
Threat hunting is a critical aspect of cybersecurity, involving the proactive search for threats and vulnerabilities within an organization’s network. For threat hunters to be effective, they need robust support from their managers and teams. This post will explore three ways that managers and leadership, including CISOs, can best support their threat hunting teams:
Address workplace challenges.
Facilitate clear communication and continuous education.
Foster a positive, supportive environment.
This discussion is part of our ongoing “The Rise of the Threat Hunter” series. To learn more about the series, check out the introduction here or read last week’s entry on How threat hunters stay informed and collaborate.
Address workplace challenges
In a previous post, we highlighted common challenges for threat hunters. As a manager you have a direct impact of two of these challenges: tooling and collaboration.
Tooling
It seems like resources are always limited. To make the most of your budget, make sure your threat hunting team has the latest, most effective tools. Advanced threat detection software, forensic tools, and analytics platforms are all essential.
Investing in high-quality tools makes a big difference when it comes to identifying and mitigating threats. Artificial intelligence (AI) technologies are a great example. We’ve already seen how they help automate routine tasks, identify patterns, and predict potential threats before they become critical.
AI-powered tools analyze vast amounts of data quickly, providing threat hunters with actionable insights and freeing them to focus on more complex threats. AI can also help create dynamic defense strategies by learning from past incidents and adapting to new threat landscapes.
Once you have the right toolset in place, be vigilant about updating all software and tools. Doing so protects them against new vulnerabilities and enhances functionality.
Also, keep in mind that off-the-shelf tools may not meet all your threat hunters’ needs. Allow the team to develop or customize solutions to better fit their unique requirements.
Collaboration
A team cannot live by tools alone, however. The threat hunting team needs support, not just from you but from the larger organization.
Encourage collaboration between the threat hunting team and other departments, such as IT, incident response, and legal. Not only does this build relationships between teams, it also deepens your security strategy by getting more teams invested in cybersecurity.
You can facilitate collaboration by establishing clear and efficient communication channels. Collaborative platforms like Slack, Teams, or other project management tools keep information and collaboration flowing.
Distractions
To protect threat hunters from distractions, you should act as a buffer. Techniques to achieve this include:
Reducing meeting overload: Limit the number of mandatory meetings and ensure they are purposeful. Use asynchronous communication for updates that do not require real-time interaction.
Scheduling focus time: Dedicated “focus time” allows team members to work uninterrupted. Ensure these blocks are respected by other departments.
Prioritizing tasks: Prevent the team from getting overwhelmed. Pass on non-essential tasks and external requests to other teams when possible.
Gatekeeping requests: Act as the first point of contact for external requests, filtering out non-critical issues and only passing on what truly requires the team’s attention.
Facilitate clear communication and continuous education
Getting threat hunters the right information at the right time—in terms of work and continuous education—goes a long way. The following are just a few ideas to help:
Flexible schedules
With teams spread across the globe, it’s essential to account for different time zones. Implement flexible working hours to facilitate real-time collaboration. Additionally, ensure there are good, clear, and simple hand-off procedures between team members. This helps maintain continuity and ensures that critical tasks are seamlessly transferred, reducing the risk of miscommunication or delays.
Contact list
It’s crucial for team members to know who manages what and the process to follow when escalating an issue.
For internal threat hunting teams, this often involves understanding the hierarchy and roles within the organization, knowing which departments handle specific issues, and having direct communication channels with key stakeholders.
External teams must understand the client’s organizational structure, know the points of contact, and follow established protocols for reporting and escalation. Clear documentation and regular updates on contact information and procedures swift and effective communication when managing an active threat.
Training and education
Online courses, certifications, and training workshops are all great ways to invest in your team’s development. Keeping up with the latest threats and technologies is crucial for staying ahead.
A great way to keep up is to encourage and sponsor attendance at relevant cybersecurity conferences. These events are valuable for networking, learning about the latest trends, and gaining insights from industry experts.
You can also establish mentorship programs where experienced threat hunters guide and support junior team members—a great option for knowledge transfer and skill development.
Foster a positive, supportive environment
If you’ve followed this series, or are familiar with threat hunting, you know it can be a stressful, high-stakes job. The better your team’s mood and morale, the more likely they’ll be able to work effectively.
Mental health and well-being
Promote a healthy work-life balance by encouraging regular breaks, time off, and providing mental health support. If your organization offers resources and support for stress management, such as access to counseling services or wellness programs, make sure your team knows about them.
Recognition and growth
Regularly acknowledge and celebrate the successes and hard work of your threat hunting team. Recognition can be a powerful motivator and morale booster.
Clear career development paths and opportunities for advancement are also big motivators. Support your team members’ professional growth by offering promotions, new responsibilities, and leadership roles.
Positive environment
Foster an inclusive and supportive culture where every team member feels valued and respected. This encourages collaboration and innovation. A feedback mechanism is a great way to support this kind of environment and culture. That way, team members can voice their concerns, suggestions, and feedback. Act on this feedback to continually improve the working environment.
Adapt these practices to your team
Like so many parts of work and life today, there is no one-size-fits-all solution to supporting your threat hunting team. It requires a multifaceted approach that addresses workplace and informational challenges while fostering a positive, inclusive environment.
Hopefully, this post has given you some ideas of where to start. By providing the right tools, promoting continuous education, and caring for the mental well-being and career growth of your team, managers and leaders can create an environment where threat hunters thrive. This not only enhances the effectiveness of your cybersecurity efforts but also makes your organization a place where top talent wants to work.
Learn more about OpenText™ Cybersecurity
Ready to enable your threat hunting team with products, services, and training to protect your most valuable and sensitive information? Check out our cybersecurity portfolio for a modern portfolio of complementary security solutions that offer threat hunters and security analysts 360-degree visibility across endpoints and network traffic to proactively identify, triage, and investigate anomalous and malicious behavior.
Fast, easy, personalized, and engaging experiences are the name of the game in financial services. It’s not just competitors you’re up against but also experience leaders in other industries. How is your institution stacking up?
Mobile messaging is a direct line into the hand or pocket of your customer, client, or member. The average person spends four hours and 39 minutes a day on their smartphone.1 One in three customers have switched banks to get a better mobile experience – and – 53% say they’re frustrated when they can’t reply to a mobile message.2 At the same time, 83% of respondents in the Digital Banking Report say their employees are hampered by disjointed technology and applications in meeting customer expectations.3
A messaging platform can help mid-size banks and insurance companies meet these communications challenges, offering a quick ROI and the flexibility to grow into new use cases. Here are six ways financial services organizations are tapping into the power of conversational experiences with mission-critical messaging:
1. Alerts
Trust is paramount to creating deeper relationships in banking, insurance and wealth management. Messaging can be used by institutions to send customers, clients, and members real-time notifications about strange account activity to uncover potential fraud faster. It can also be set up to alert customers about low bank balances, trade confirmations, ATM usage, or to remind them about upcoming payment deadlines.
2. Multi-factor authentication
Security and privacy are key to building trust. Financial services organizations can use a messaging platform to help them implement multi-factor authentication to ensure account security. Timely SMS messages can help customers add another level of security to accessing their account for peace of mind. Using messaging for mission-critical alerts and multi-factor authentication is a quick way for institutions to boost efficiency and time-to-value while modernizing everyday operations.
3. Onboarding
Claims submission, processing notifications, loan application approvals, and new account set-up are just a handful of onboarding workflows that could be dramatically improved with a messaging platform. Your customers want personalized communications on their device of choice. Meet them where they already are and give them the power to reply by turning routine notifications into two-way conversations.
Speak to a messaging expert
Ready to see how a messaging platform can up-level communications in financial services? Speak to an expert and get a demo of OpenText Core Messaging in action.
How can financial services organizations build deeper relationships at a time when in-person interactions are disappearing? By using the vast customer information at their disposal to create new digital experiences. Your customers, clients and members are ready to let you see more of their financial lives so they can make smarter decisions. There’s an appetite for new channels and experiences if they increase the ease of interactions while keeping data secure. Offer customers preferred rates for account consolidation and invite them to join your loyalty program for additional perks or discounts via a coordinated email and SMS campaign.
5. Proactive payment reminders
Instead of fixing problems, smart financial services organizations anticipate them. A messaging platform helps automate routine account communications like payment reminders or other customer service interactions to make it easy for clients to do business with you.
6. Personalized account recommendations and communications
Nearly 9 in 10 adults say they’d like to receive personalized financial advice but fewer than 3 in 10 receive this today.4 What if you could serve up a personalized financial assessment to a new client? Send a buying guide or offer a video tutorial based on a previous purchase or activity? Think of the possibilities based on what you already know about your customers: you could offer a guide on boosting a credit score, an assessment to help set up university or college savings plans, a video on coordinating family insurance plans, and more! The sky is really the limit when it comes to content personalization.
As predicted, AI is changing everything. And while AI in the consumer world gets a lot of attention, AI in business has introduced a new mindset, a new way to think, a new appreciation for trust and data, and a new outlook on how to unleash human potential.
But in order to truly get the most out of artificial intelligence (AI), organizations must first advance how they manage, govern, and orchestrate their data to create a solid information foundation. Once data is properly prepared, AI comes in to help smooth business processes, boost productivity, and gain insights.
OpenText Business Clouds help customers on both fronts. OpenText Business Clouds create a robust information management ecosystem that automates and optimizes business processes. And they integrate AI capabilities into the applications that knowledge workers use every day so they can become AI knowledge workers, taking advantage of AI to elevate their potential and increase their organization’s competitiveness.
OpenText Business Clouds
Our cloud offerings manage large, complex data sets—securely, confidently, and at scale—and transform day-to-day workflows with effective data management.
OpenText™ Content Cloud™ offers a suite of end-to-end enterprise content management solutions, from capture to full lifecycle management to archiving. Content Cloud integrates with the systems that produce and consume information, extending enterprise-grade content management deeper into the organization and facilitating seamless access, distribution, and use of both structured and unstructured data.
OpenText™ Business Network Cloud provides B2B integration solutions that help securely connect internal and external data teams, systems, and applications. Business Network Cloud supply chain solutions offer frictionless information exchange, end-to-end visibility, and extensive collaboration with a single digital backbone across business ecosystems.
OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging, and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement, and optimize the customer journey, OpenText helps maximize revenue, improve operations, and create customers for life.
OpenText™ DevOps Cloud integrates AI for DevOps to optimize software delivery life cycles. With its cutting-edge generative AI capabilities and next-generation LLM, DevOps Aviator empowers application developers, supercharges application delivery, and unlocks deep insights into digital value stream KPIs.
OpenText™ Cybersecurity Cloud helps organizations of all sizes protect their most valuable and sensitive information. Our portfolio of end-to-end cybersecurity solutions offers 360-degree visibility across an organization, enhancing security and trust every step of the way.
OpenText™ IT Operations Cloud integrates ITSM, Observability, AIOps, and FinOps solutions on a powerful GenAI and automation platform. These capabilities help drive user satisfaction, reliability, sustainability, and cost control amid rising demands and tight budgets.
OpenText™ Analytics Cloud helps organizations monetize their most strategic asset—data—by delivering the insights that employees and customers need to make every decision data-driven and to predict and act on business opportunities.
With more than two decades of expertise in AI, OpenText is transforming knowledge workers and elevating the human potential within organizations. Learn more about how information management can help fuel your business.
These are the three words that come to mind for decision-makers when thinking about intelligent content,” according to a new Foundry Marketpulse survey.1
Yes! Empowering teams with AI, process automation and widespread knowledge is at the heart of the intelligent content movement, but the real workplace transformation happens with the benefits that follow. Bringing AI to digital content services increases productivity, decision-making, and content performance—creating a culture of knowing to support the future of work.
With 70 percent of companies starting to implement AI solutions or investing significantly in AI infrastructure2, now is the ideal time to elevate digital content services and AI productivity.
Achieve workplace zen with AI productivity
Learn why 70% of organizations are implementing or investing in AI to create intelligent content and master the future of work
So, let’s get to it. Read on to learn more about how using AI content management uplifts knowledge across the enterprise, driving positive impacts for the business, employees, and customers alike.
What is intelligent content?
Intelligent content is created by bringing content, people, and processes together, leveraging advanced technology, such as AI and machine learning, to make the content smarter. As a result, content is turned into a business asset, using data, metadata, and automation to create more informed organizational content insights and interactions. Now maybe you’re thinking, our content is already pretty darn smart, and you might just be right. But to help you assess your company’s content IQ, here are five questions to consider:
How easy is it for employees to find and use content? (Keep in mind, only one-third of employees report their technology tools excel at enabling them to access timely information.3)
Is information overload weighing people down? Are you able to ensure users receive content that is relevant to their tasks, roles, and permissions?
Is knowledge, including valuable insights and data, able to be effectively shared and reused across departments projects?
Are human-intensive efforts needed to distill, summarize, and analyze content?
Are repetitive tasks getting in the way of employees’ focusing on higher-value work?
If you answered “yes” to any of the above, AI content management can help, playing a pivotal role to free up employees’ time, expand the value of business content and boost organizational efficiency.
Intelligent content
Discover how intelligent content enables transformative knowledge management to multiply content value and boost productivity
Intelligent content starts with content integration
To power the future of work and make content more intelligent across the enterprise, seamless content integration is a critical first step—bringing content and process together. With a content management platform that integrates with enterprise applications, companies break down silos, shedding light on knowledge within the systems that produce and consume information, such as SAP®, Microsoft® 365, Salesforce®, and other important LOB applications, such as HR systems including SAP® SuccessFactors®.
This widespread integration extends content management deeper into the organization, surfacing insights across the business to facilitate seamless information access, distribution and use. And when the power of generative AI combines with content management, the productivity transformation takes off, creating new ways to work smarter and faster together.
What is generative AI content management?
Generative AI (GenAI) content management uses artificial intelligence to streamline workflows, improve content quality, and deliver more personalized user experiences across digital platforms. Quite simply: the value of business content is improved by layering in generative AI and large language models (LLMs) into content management. When these are combined, organizations can enhance the way people work, extracting insights from various data types to deliver knowledge with context when and where needed.
OpenText’s content management and AI-powered solutions uncover knowledge across the business to boost the value of information stored in existing systems and create a culture of knowing. And when employees are “in the know,” they execute better, recognizing their own hidden potential and making space for new ways to contribute. Organizations acknowledge, in the same Foundry MarketPulse survey, that by integrating GenAI and content management, four business impacts are within reach, including:
Enhance user engagement by delivering personalized content experience (54%)
Reduce manual effort through workflow automation (51%)
Remove inconsistencies in the customer/user experience (46%)
Reduce time wasted searching for information (45%)
It’s time to turn the explosion of content, applications, and information overload into a competitive advantage, applying GenAI on top of existing documents and repositories to unlock new business value, insights, and opportunities.
Watch AI productivity soar
With AI content management, organizations put chat-based conversational search, content discovery, summarization, and translation right at employees’ fingertips. With OpenText, organizations not only make information more accessible but also transform how information is used.
For example, employees simplify content comprehension with digestible AI-generated summaries, speeding decision-making and reducing the need to manually sift through documentation. Plus, built-in generative AI translation converts content into multiple languages to break down language barriers and broaden information reuse. And, by making content easier to locate and understand, organizations promote the reuse of existing knowledge, extending content across projects and initiatives.
Ready to create your organization’s culture of knowing with intelligent content and knowledge reimagined? Get started with AI productivity!
[1] The Foundry MarketPulse survey covers 101 respondents at U.S. companies with an average of $5.49 billion in annual revenue across a range of industries, including financial services, retail, and manufacturing. The majority of respondents are in IT roles.
[2] Ibid.
[3] CIO, Digital Friction Holds Back Today’s Businesses, 2024.
We are thrilled to announce the release of OpenText Extended ECM for SAP® SuccessFactors® Update 24.3. This update brings numerous process and feature improvements designed to enhance the capabilities of our HR solutions. In this blog, we’ll focus on the A, B, and C of this new cloud release: Advanced Technology, Business Automation, and Certainty.
Advanced Technology
Enhanced AI Capabilities*
The new release significantly upgrades our artificial intelligence (AI) capabilities. AI now offers more detailed bullet points and highlights when summarizing documents within an employee file or across various HR departments, such as Training, Health, Safety, and Employee Relations. This content enhancement allows for:
Quick Comprehension: AI highlights key information in complex documents like contracts and policy documents, making it easier and faster to understand critical content.
Improved Document Summaries: By summarizing single or multiple documents, AI helps HR professionals quickly grasp essential points without having to read through entire files.
Business Automation
Streamlined Document Management
The update introduces several automation features to simplify and streamline document management:
File Upload Widget: Now accessible at all folder levels, not just the workspace root. This HR-specific button pre-filters document types, ensuring only compatible files are uploaded, reducing errors and saving time.
Event Bot for Candidate Workspaces: Automatically applies necessary permissions aligned with SAP SuccessFactors, allowing HR recruiters to manage and access documents instantly after creating a candidate workspace.
Integration with Third-Party Applications
Business automation is further extended with new ‘standard integration’ points:
Reduced Custom Integrations: This update reduces the need for custom integrations, creating efficiency within the HR department.
Certainty
Enhanced Security Measures
Security is paramount in this update, with several new features to ensure the confidentiality and integrity of HR documents:
Updated Authentication Method: X.509 Certificate-based authentication method enhances security for CMIS. System administrators should utilize this new authentication mechanism available in the SAP SuccessFactors configuration pages.
Improved E-Signing Audit Trail*: Expanded audit information during the e-signing workflow is now available in both PDF and non-PDF formats. This cost-saving solution for internal HR approvals can also serve as an effective alternative to third-party e-signing solutions.
Conclusion
The A, B, C highlights for version 24.3 of Extended ECM for SAP SuccessFactors demonstrate our commitment to enhancing technology, automating business processes, and ensuring security for our HR customers.
For more details and to learn how these developments can benefit your HR business, please log in to the Customer Success Toolkit. Stay tuned for further updates and innovations that keep your HR operations efficient, secure, and ahead of the curve.