Communications
5 digital experience trends to know in 2024
AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate – 95% of global executives…
Uncovering trends in customer experience management
Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…
• 2 minute read
E-commerce and EDI: What’s the difference?
There are lots of different terms used to describe B2B process automation. These terms can be confusing, partly because they are so inter-related. This article…
• 4 minute read
Harness digital tech to improve claims processing
Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the…
• 3 minute read
How communications can fuel a customer-centric culture
Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…
• 3 minute read
IDG survey: how marketing services firms are meeting communications challenges
Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it…
• 2 minute read
Digital Engagement: A New Business Requirement
Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…
• 3 minute read
International Women’s Day: A Bold Call to Action
This March 8th, on behalf of my colleagues here at OpenText, I invite you to celebrate International Women’s Day and the economic, political, and social…
• 3 minute read
Could the Smart Trash Can Take Waste Out of the Supply Chain?
In my last post I introduced a vision for the Smart Trash that would automatically identify the items you are throwing away. What would you…
• 4 minute read
Mobility is Critical for E-Government
Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to crowdsourcing apps to improve city…
• 4 minute read
New Cloud Offerings at Enterprise World
Enterprise World 2014 is now officially closed and was one for the history books. We had 1, 950 attendees, 464 partners, 181 sessions, and 16…
• 3 minute read
The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for…
• 3 minute read
What’s the difference between the 4 types of EDI acknowledgments?
When you send a document electronically to your business partner it is critical that you know for sure whether or not it was received. Furthermore,…
• 4 minute read
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