In today’s data-driven world, managing enterprise content efficiently while ensuring compliance and security is a top priority for organizations. OpenText™ Documentum™ Content Management (CM) has long been a trusted enterprise content management (ECM) platform, offering robust capabilities to handle vast amounts of content with precision. Now, with the introduction of OpenText Documentum CM’s AI-driven workflow insights powered by OpenText™ Content Aviator, customers can take their business processes to new heights. This innovative feature integrates AI directly into workflows, providing actionable insights at every step to streamline decision-making. Let’s explore how this new capability, alongside OpenText Documentum CM’s existing strengths, can supercharge your information ecosystem.
Supercharge workflows with generative AI
OpenText Documentum CM CE 25.2 includes new AI-enabled workflow insights technology that will revolutionize the way reviewers interact with content at every step of the workflow process. OpenText Documentum CM’s workflow capabilities have always been a strength, offering a configurable environment with pre-built templates (e.g., 20+ for life sciences) and advanced features like task escalation, and real-time monitoring. The new AI-driven workflow insights powered by OpenText Content Aviator takes this to the next level by embedding AI directly into each step of the workflow process. At every stage, OpenText Content Aviator analyzes the content, extracts key data points, presents pre-defined insights and answers real-time questions from reviewers, enabling faster, more informed decision-making.
This AI integration not only enhances productivity but also maintains OpenText Documentum CM’s commitment to security and compliance. OpenText Content Aviator adheres to ACLs, ensuring reviewers only see authorized data, and its privacy-first approach means no customer data is used to train LLMs. Additionally, the AI can generate summaries, reports, or even draft communications (e.g., emails to stakeholders) at each workflow step, further enhancing productivity. For industries like Logistics and Transportation, Air France KLM could use this feature to summarize invoice statuses at each approval stage, reducing payment times even further.
Conclusion: Transform your information ecosystem using OpenText Documentum CM with OpenText Content Aviator
OpenText Documentum CM’s AI-driven workflow insights offer a transformative solution for managing your information ecosystem. From streamlined document management and ironclad security to scalable cloud deployments, AI-powered insights, and seamless integrations, OpenText Documentum CM empowers organizations to operate efficiently and compliantly. The new AI-driven workflow insights feature takes this a step further by providing actionable insights at every step, enabling faster, data-driven decisions, as seen in potential applications for customers like Tata Power Delhi and Open Grid Europe.
Whether you’re a global enterprise managing billions of documents or a regulated industry ensuring compliance, OpenText Documentum CM’s AI-driven workflow insights powered by OpenText Content Aviator can supercharge your processes. Ready to revolutionize your ECM strategy? Take OpenText Content Aviator for a test drive.
STAREAST is the spot for all things software testing and quality. Experience a two-day tech expo with leading-edge technologies under one roof, plus a stacked lineup of 75+ talks. Whether you’re there in person or online, you get the same awesome content.
And don’t miss out on our latest innovations in OpenText Functional Testing and OpenText Performance Engineering. Ask our experts about enhancing reliability with automated functional testing and boosting efficiency with cutting-edge performance engineering.
Short on time?
Catch a quick 10-minute live demo on “Gen AI Automation across DevOps” at these times:
April 30 – 11:15 a.m., 4:00 p.m., 5:45 p.m.
May 1 – 11:00 a.m., 1:00 p.m.
Book a personalized meeting for a deeper conversation around test automation solutions or AI-powered DevOps. Talk with our experts about:
Why generative AI is an area of interest for industry analysts.
Game-changing methods that boost productivity and focus on value-generating work.
Innovations in generative AI improving the speed of development and testing.
Watch us live from STAREAST on Wednesday, April 30th at 2:45 p.m. OpenText’s Solution Consultant, Mason Henry, will be talking about how AI is flipping the script on building, testing, and securing apps. Get the rundown on how to:
Slash your testing TCO.
Seamlessly create and keep up with test scripts.
Boost your test coverage.
Register now to secure your place. We hope to see you in-person or online at STAREAST!
Expo hours: Wednesday, April 30, 2025 10:30 a.m. – 2:00 p.m. ET 3:30 p.m. – 6:30 p.m. ET
Thursday, May 1, 2025 10:15 a.m. – 3:00 p.m. ET
Location: Rosen Centre Hotel 9840 International Drive Orlando, FL 32819
The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.
1. Poor insights and manual human tasks stifle innovation and increase costs.
Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?
Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.
The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.
Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.
Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.
New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.
2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.
What’s your current security posture and how are you planning your next move?
An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks.
Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.
Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.
Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.
Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.
3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.
Are you managing all aspects of integration and simplifying for maximum results across teams?
Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.
DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.
Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.
Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.
Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.
The DevSecOps loop illustrates a modern approach: connected and continuously evolving. Security and AI automation are not an afterthought for OpenText, but an integral and comprehensive part of the software development and management lifecycle that accelerates and fortifies each process—shifting siloed tactics into a holistic strategic advantage.
Why OpenText for next-gen DevSecOps?
End-to-end DevOps excellence – Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.
Embedded security everywhere – Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.
AI insights & automation – Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.
Secure app deploy & monitor – Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today’s rapidly evolving threat landscape.
One trusted DevSecOps platform – OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.
OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…
Financial Services Institutions (FSIs) face a pivotal moment: capturing the attention and loyalty of Generation Z (Gen Z). Born between 1997 and 2012, this digitally native cohort is redefining financial landscapes with expectations for instant results, ethical practices, and seamless digital experiences. For FSIs ready to evolve, the potential is immense.
Decode the Gen Z financial consumer
Gen Z embodies a blend of caution and ambition. Having witnessed economic downturns like the 2008 financial crisis, they are prudent yet entrepreneurial. While they may harbor skepticism toward traditional banking, they are eager to build wealth and prioritize financial security earlier than previous generations. Notably, Gen Z is projected to become the wealthiest generation by approximately 2035, primarily due to a significant wealth transfer from Baby Boomers.
The digital mandate: Beyond basic banking
For Gen Z, digital proficiency is non-negotiable. A staggering 99% have used a mobile banking app in the last month, with nearly 50% managing their finances exclusively via smartphones. Moreover, 60% prefer to open accounts directly from their mobile devices.
Embedded financial experiences
FSIs can thrive by integrating services into Gen Z’s daily digital routines. This includes payment options within social platforms, investment opportunities in gaming environments, or banking services accessible through lifestyle apps. When financial management becomes an organic part of daily activities, Gen Z is more likely to engage.
Invisible banking infrastructure
Gen Z favors financial services that operate seamlessly in the background. They desire systems that automate savings, align investments with their values, and manage recurring payments autonomously. FSIs that handle financial complexities behind the scenes while offering simple interfaces will resonate with this demographic.
The ethics edge: Purpose-driven banking
Gen Z is deeply influenced by ethical considerations. Approximately 51% cite environmental, social, and governance (ESG) factors as important when choosing a payment provider.
Values-aligned investments
FSIs offering transparent, values-based investment options gain significant traction with Gen Z. This involves creating portfolios that exclude industries like fossil fuels or weapons manufacturing while highlighting sectors such as renewable energy, education, and healthcare. Importantly, these options must provide competitive returns, demonstrating that ethical investing doesn’t necessitate financial sacrifice.
The speed imperative: Banking at Gen Z’s pace
Accustomed to instant gratification, Gen Z finds traditional banking timelines sluggish. They expect real-time transactions, immediate account openings, and swift loan approvals. FSIs must invest in infrastructure that supports these expectations to remain relevant.
Frictionless onboarding
With an average attention span of just 8 seconds for apps before abandonment, every additional form field or verification step risks losing potential customers. Leading FSIs are implementing streamlined account creation with biometric verification, auto-fill capabilities, and gamified elements to engage users effectively.
Communication: Speaking Gen Z’s language
Financial jargon alienates this generation. They prefer straightforward explanations delivered through visual and interactive mediums.
Financial education through content
Short-form video content that simplifies complex financial concepts resonates with Gen Z. FSIs creating TikTok-style tutorials, interactive calculators, and gamified learning experiences about budgeting, investing, and financial planning position themselves as trusted advisors.
Hyper-personalized insights
Generic financial advice doesn’t suffice. Gen Z expects insights tailored to their specific situations, goals, and values. AI-driven platforms providing hyper- personalized recommendations, spending analyses, and goal tracking foster stronger relationships with these young consumers., leading to loyalty and advocacy.
Building trust with a skeptical generation
Despite their digital immersion, Gen Z values human connection. The most successful FSIs will blend high-tech offerings with high-touch support when needed.
Transparent fee structures
Hidden fees and complex charge structures repel Gen Z consumers. FSIs must offer transparent, preferably low or no-fee models with clear explanations of any necessary charges.
Human-backed digital experiences
When issues arise, Gen Z desires immediate access to human assistance through their preferred communication channels—be it chat, text, or video call. Financial institutions that provide seamless transitions from AI-driven support to human experts instill confidence in their services.
Gen Z in the workforce: Shape the future from within
Beyond being financial consumers, Gen Z is also entering the workforce in significant numbers, bringing their digital-first mindset and values-driven approach into the financial sector itself. As young professionals, they expect modern workplace tools, AI-driven efficiency, and seamless collaboration across digital platforms. FSIs that embrace these expectations—whether through AI-powered knowledge management, flexible work models, or purpose-driven company cultures—will not only attract top Gen Z talent but also benefit from their fresh perspectives on innovation, inclusion, and customer engagement. By integrating their needs as employees, FSIs can better position themselves to serve Gen Z as customers, creating a future-proof financial ecosystem.
The path forward
To capture the Gen Z market, FSIs must undergo fundamental transformations—not just in digital interfaces but in their entire approach to banking. This entails developing products that align with Gen Z values, creating experiences that match their digital expectations, and communicating in ways that build authentic connections. Institutions that succeed will view Gen Z not merely as a market segment but as collaborators in designing the future of the financial services industry. By embracing digital innovation, ethical transparency, and instant gratification, FSIs can forge lasting relationships with a generation poised to reshape the financial landscape for decades to come.
How OpenText empowers FSIs to win with Gen Z
To successfully engage Gen Z, FSIs need more than just digital transformation—they need a connected, intelligent, and secure ecosystem. The OpenText suite of cloud solutions empowers financial institutions to meet Gen Z’s expectations with agility and innovation:
OpenText Content Cloud ensures seamless access to critical documents, enabling real-time knowledge management and frictionless digital experiences.
OpenText Experience Cloud helps FSIs deliver hyper-personalized, omnichannel interactions that resonate with Gen Z’s demand for intuitive and engaging financial experiences.
OpenText DevOps Cloud enables FSI application delivery teams to ship better software—faster—with AI-driven automation, testing, and quality to meet Gen Z’s high expectations of their mobile apps.
OpenText Analytics Cloud leverages AI-driven insights to provide tailored financial recommendations, predictive analytics, and automated reporting—enhancing both customer engagement and operational efficiency.
OpenText Business Network Cloud streamlines and secures transactions, enabling embedded finance and invisible banking infrastructure that align with Gen Z’s digital lifestyle.
OpenText Cybersecurity Cloud safeguards sensitive financial data and transactions, ensuring trust, compliance, and resilience against evolving cyber threats.
By harnessing the power of OpenText Cloud solutions, FSIs can modernize their operations, create value-driven financial experiences, and build lasting relationships with a generation that is redefining the future of finance.
Websites have become mission-critical business assets, growing from just 17.1 million in 2000 to an astounding 1.7 billion today. Web experiences have rapidly changed and become increasingly more interactive, more dynamic with a dramatic rise in mobile traffic. With so much usage, engagement remains a paradox. Users are quick to move away when experiences do not keep their interest or engage them. According to Forbes, click-through rates (CTRs) are only 4.23% – meaning only 4.23 people out of 100 will click on a call to action. As web presence evolves, so must the systems that power them.
Check out the latest updates to OpenText™ Web CMS (TeamSite):
Introducing OpenText Web CMS
OpenText™ Experience Cloud Edition 24.2 was a big milestone for our web content management system with the release of OpenText™ Web CMS. The evolved and expanded product is the next generation from the previous flagship OpenText TeamSite. TeamSite had greatly changed over 25 years and was a pioneer and innovator in the industry. To better reflect changes in the market and the new technologies, OpenText Web CMS marks a new era with expanded use cases and new capabilities.
Beyond traditional content management
OpenText Web CMS transcends traditional content management by delivering:
AI-powered experiences that dynamically adapt to user needs
Interactive experience applications including HTML5 calculators, wizards, and data visualizations
Customer journey mapping with robust data foundations
Flexible deployment options with enhanced hybrid and headless capabilities
Embedded Digital Asset Management (DAM) for seamless media integration
Extensive integration platform supporting diverse business systems
Focusing on customer success
The most significant shift? Using web experiences to drive the complete customer lifecycle—from purchase through onboarding to retention and loyalty. While many companies focus primarily on acquisition, research shows existing customers are 50% more likely to try new products and spend 31% more than new customers. OpenText Web CMS excels at nurturing these valuable relationships.
April 2025: Power-packed 25.2 release – Titanium X
The Experience Cloud’s 25.2 release delivers Titanium X, helping organizations win in today’s experience economy. This release builds on innovations from CE 23.1 through CE 25.2, empowering companies to modernize their customer experience platforms. Users crave interactive experiences. Adding just one video increases average time-on-page by 88%. All industries are witnessing rapid adoption of progressive web applications (PWAs), single page applications (SPAs), and dynamic experiences built with modern frameworks like HTML5, React, and Angular.
Bridging developer-business silos
Success today requires bridging silos between developers, business users, and creative teams. OpenText Web CMS delivers this through:
Developer flexibility: Use any language (React, Angular) beyond traditional SPAs
Component collaboration: Multiple components working together with CI/CD pipeline management
Connected data sources: External data integration through component properties
Business user empowerment: No-code/low-code editing for non-technical teams
Inter-component communication: Creating cohesive experiences across components
New 25.2 capabilities
The latest release introduces:
Flexible Component Layout framework with table component integration
XML file format support for both data sources and business user modifications
Streamlined development with improved team collaboration
Enhanced consistency and workflow efficiency
Look back and look forward
The release builds on years of innovation across five key areas:
Dynamic experiences and experience application management
AI capabilities including GenAI and intelligent content tools
Integrated customer journeys and customer data
Modernizing on a cloud platform with Kubernetes for scale, performance and high availability
Stay tuned for more innovations as we continue helping businesses thrive in the experience economy.
November 2023: What’s new in TeamSite 23.4
The rise of app-like web experiences
Part of the answer is interactive content – applications and videos. By including a video, the average time on page goes up by 88%. All industries are seeing a dramatic rise in the use of progressive web applications (PWAs), single page applications (SPAs), and dynamic web experience development using modern IDEs like HTML 5, React, WebAssembly, Angular and many others. Businesses can’t thrive with just content management in a CMS or WCM system today, their future needs to bridge the new silos between developers, business users and creative teams to succeed. The rise of headless is just one example of the trend, however it doesn’t need to be a developer centric versus business user only workspace. Hybrid headless collaboration serves both and is always a win-win scenario. Let’s see how OpenTextTM TeamSite delivers on the promise.
Introducing OpenText TeamSite 23.4
The 23.4 release delivers a new framework expanding our unique hybrid headless approach designed to help bridge the gap between the developer and business user personas. These features reduce the friction of the development cycle, managing and deploying dynamic application experiences using modern languages and IDE tools while empowering the business with flexible design and creative tools.
Marketers can now edit or change variables directly on the glass, enabling rich dynamic experiences. This brings design flexibility and creativity back into the hands of the business owner, while reducing the need for follow-on development work.
Composable experiences are easier to create, use and modify. Low-code components can be connected to data sources where business users can directly leverage their content. They can be defined with event-driven actions to establish communications and initiate changes between components to build endless dynamic possibilities. Components are built around functionality, then easily repurposed and connected to a different data source to satisfy a completely new use case, saving valuable developer cycles.
Manage and govern the entire process of development to deployment, including your live Web performance, including options for hybrid headless, high availability and Content Delivery Network (CDN).
Built-in governance of applications and development projects. Teams work together with the right privileges and libraries of components are available for drag-and-drop use or modification. Know where the components are used, version-control them, or create new ones.
Sample Web experiences are provided in this release for teams to demo, test and use various features out of the box (OOTB). The experiences contain: modern page and template layouts, forms, localization, working search, targeting and much, much more. Check out the new site for a fantastic hands-on experience.
What else in 23.4?
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the Experience Cloud 23.4 release, including powerful new AI, Experience Aviator, enhancements in unified UX, and other foundational services.
May 2023: What’s new in TeamSite 23.2
OpenText™ TeamSite™ 23.2 makes it super simple for developers and marketing to work together on creating highly personalized and interactive experiences. The new TeamSite release extends current developer frameworks to be agnostic and integrate with your choice of IDE (Independent Development Environment) to create, edit and deploy interactive applications using languages and tools such as React, Angular and other JavaScript apps and front-end user experiences. These experiences could extend to interactive online calculators, forms, UX experiences like sliders or accordions, embedded video and many more, literally anything developers and marketing can dream-up and innovate with.
Savvy marketers know that providing a great content experience helps boost customer engagement and conversion rates. Research shows 93% of marketers believe that interactive content is more effective at educating the buyer compared to static content. It also generates four to five times more page views and two times more conversions.
Powerful interactive experiences are unleashed with this release, making this content type easily available to business users to drag, drop, edit available properties, and preview all in-context of the page and the specific component. And we are not stopping there, new frameworks and tools for DevOps and CI/CD are also available for implementation, encouraging reuse of development efforts. Take a holistic approach to how these compelling interactive experiences are managed and deployed.
Developers and marketing users work with common components, being able to drag, drop and manage the interactive applications.
Extending to more data sources plus generative AI
For 23.2, TeamSite also tapped into the power of combining marketing, data analysis and development. The TeamSite CMS platform can now be extended to more data sources for A/B testing, rich media management for videos, and utilizing Generative AI for Assisted Authoring.
Using a composability approach, the new release reinforces TeamSite as a single CMS platform to be used for websites, portals and a number of other omnichannel digital experiences. The CMS platform utilizes a component, template and hybrid headless architecture that can meet a variety of business and IT needs for flexibility, performance and security.
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the 23.2 Experience Cloud release, the new unified UX, and foundational services, and how they are both extended and powered by TeamSite.
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and siloed business processes create a bounty of challenges for organizations looking to create impactful customer experiences that achieve the desired outcome. What if you could use it to go beyond just the ‘status quo’ of customer communications to make smarter, engaging experiences your competitive advantage? OpenText™ Communications (Exstream) helps businesses:
Engage customers through highly personalized content across their customer journey.
Deliver targeted communications across all channels and devices.
Use data analytics to optimize business decisions.
Run anywhere and scale globally in the public cloud of your choice, hybrid or off-cloud
April 2025: OpenText Communications (Exstream) CE 25.2
Unleash knowledge-driven GenAI to accelerate authoring
OpenText Communications (Exstream) CE 25.2 introduces the first knowledge-driven GenAI, driven by the collaboration between OpenText™ Experience Aviator and OpenText™ Content Aviator. This powerful combination allows businesses to create content faster, leveraging trusted content workspaces and focusing AI generation on specific, curated knowledge collections.
Accelerate your StreamServe migration to OpenText Communications
CE 25.2 offers many tools to help you to modernize your OpenText™ StreamServe, OpenText™ xPression, or Exstream solution, and reap the benefits of the latest cloud-native OpenText Communications (Exstream) release without having to rebuild existing communications from scratch.
These enhancements extend our capabilities and can be used alongside existing migration options, which include:
Capabilities to export components and page design objects from Design and Production and import them into the Design Asset Service (DAS). This includes language layers, graphic and text frames, complex rule management, and sections and paragraphs (to sections/clauses) for Communications Designer.
Design accelerators (DocX Import and PDF Design Import) can select PDFs and migrate required content, or import .docx files directly to create an entire communication from existing Microsoft® Word® templates.
The Rationalization tool reduces redundancy by ensuring only the most critical content is extracted and consolidated on your new platform. This tool has seen many improvements in this release.
Custom converters transform structured data design formats and use existing APIs to import formatted designs directly into the OpenText Communications database from any source format. For more information, please contact OpenText Professional Services.
Streamline the creation of compliant communications from Guidewire ClaimCenter
Using OpenText Communications with Guidewire ClaimCenter in the Guidewire Cloud will help to resolve claims faster by automating the design and delivery of highly personalized policyholder communications.
Deliver consistent and professional communications compliant with corporate standards
Ensure uniform layout, branding, headers and footers in all communications
Generate communications based on communication templates and Guidewire data
Enable users to generate communications on-demand from within Guidewire ClaimCenter
Enable users to edit generated communications using the Interactive editor prior to saving
Support review-edit-approval workflows within Guidewire ClaimCenter before communications are saved
Automate communication generation from Guidewire ClaimCenter events and workflows
Communications orchestration job logging
Enhancements in CE 25.2 extend operations users’ ability to effectively monitor and troubleshoot communications orchestration activity with integrated access to orchestration job logs. Located within the job monitor UX, users can quickly review error information in the context of the job for faster troubleshooting including detailed time scripts, simplified flow scripts debugging, and view log files within the same user interface as other job-related assets.
January 2025 and November 2024: What’s new in OpenText Communications (Exstream) 25.1 and 24.4
Streamline migration, worry-free
Are you looking to modernize your OpenText products such as StreamServe, xPression, Classic Exstream or perhaps looking to migrate from a third-party CCM system? We have the right tools and services to reduce the scope, time, and cost of moving.
Are you looking to modernize your CCM solution and reap the benefits of the latest cloud-native OpenText Communications™ (Exstream) release without having to rebuild existing communications from scratch? OpenText™ Communications (Exstream) offers many tools to simplify the process.
New features align with design use cases commonly used by xPression and other communication creation tools, including the ability to combine documents and pages into a single file, automatic suppression of blank pages, and reordering of documents using logic. There is also the ability to rotate images. In addition to these usability improvements, there are significant upgrades to our xPression xDesign migration conversion tool.
Using the migration conversion tool, OpenText Professional Services can accelerate your move to Cloud Native. The migration conversion tool is designed to move xDesign content and restore a functional Communication design, accommodating complex requirements such as looping (repeating content) and intricate rules.
Further new features in CE 25.1 include support for DocX files as dynamic (runtime) imports, UTF-16 encoding support for inputs and cross-reference variable support. These enhancements extend our capabilities and can be used alongside existing migration offerings, which include:
Design accelerators: Quickly migrate content from PDFs and Microsoft® Word® (.docx) templates to create polished communications.
Component export/import: Seamlessly transfer language layers, graphic/text frames, complex rule management, sections and paragraphs to the Communications Designer with the Design Asset Service (DAS).
Rationalization tool: Minimize redundancy by extracting and consolidating only the most critical content
Customer starter converters: OpenText Professional Services and Partners offers customer starter convertors that transform structured data design formats and uses existing APIs to import formatted designs directly into the OpenText Communications database.
Enabling operational efficiency with enhanced orchestration in the cloud
Tailored for customer success leaders seeking to optimize positive customer interactions, enhancements to orchestration include the sorting and bundling of communication set outputs, multi-condition support with flow model deciders, and introduction of the processor “logical input split”, and new with CE 25.1 is the output review and approve widget.
Ready to simplify your CCM? Upgrade today
Whether on-premises, cloud-based, or hybrid, our OpenText Consulting Services can help assess and optimize your upgrade journey. Transform your customer communications experience – start modernizing today! Explore more about OpenText Communications.
June 2024: What’s new in Exstream 24.2
Exstream 24.2 includes innovations to help accelerate customer communications management (CCM) migration, generative AI, high-output print capabilities, a new user experience (UX) to help manage your customer journey and design tool performance enhancements.
Speed CCM migration to Exstream Cloud Native
Exstream 24.2 helps accelerate design migration and optimization to the cloud:
Export components and page designs from Design & Production and import into the Design Asset Service (DAS)
Import DocX content into the Design environment
Experience an updated PDF Design Import: Enhanced font format handling, clause creation and UX
Preserve the formatting of fragments with the help of enhanced rationalization features and UX
Learn more about the Exstream 24.2 migration features.
Leverage GenAI to personalize content with ease
With OpenText Experience Aviator, users can easily create personalized content using generative AI to rapidly generate relevant material that can enhance content development productivity. With interactive editing, users can take advantage of GenAI for content creation during the editing experience.
High output print capabilities optimize the production of personalized documents
Streamlined customer printing processes and accelerated production of complex documents (at speeds of up to 10 million pages per hour), enables high output production of personalized documents. File formats supported include AFP, Postscript and DocX.
New UX provides a comprehensive view of your customer journey
To optimize positive customer interactions, the OpenText Core Journey integration with Exstream, available separately, offers a comprehensive, insight-driven customer journey interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers’ previous behavior or status. It’s an invaluable tool for leaders who aim to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.
November 2023: What’s new in Exstream 23.4
Experience Aviator for Gen-AI powered marketing
Exstream 23.4 offers Experience Aviator to help authors tap into generative AI to produce unique content to cover all touchpoints in the customer journey. Experience Aviators helps users create new communication content for customers and improve existing messages for greater simplicity, understanding, and empathy with customers.
Unleash creativity and remove technical barriers with HTML5
Low-code HTML5 design empowers businesses to craft captivating, digital-first communications without the need for complex coding expertise.
Create stunning personalized web communications, emails, and dynamic landing pages that resonate with your audience.
Optimize your communication designs with many new ease-of-use features
Exstream 23.4 now supports Design Layouts, which allows for shared templates across multiple pages. Sections and Clauses can be used in the design tool to provide easier use of content layout for insurance or contract communications. You can also change the look and feel of your communications at runtime with dynamic switching of styles sheets to enable one design to be delivered in many formats.
Accelerate decision making with real-time job visualization and dashboards
Consolidated dashboards provide operations managers with real time status of Exstream jobs and provides an overview of information that will help organizations make data-driven decisions. The addition of job list widgets allows users to see a running list of jobs in progress and their status. Jobs in the list widget link directly to its status in the Job Monitor, allowing for quick access to any job that may need to be addressed. Filters allow for saving quick views of the most critical status types, such as jobs with errors.
The dashboard provides an overview of real-time job status and information that will help organizations make data-driven decisions.
Operations managers can now quickly troubleshoot and take action on jobs in progress using visual flow model references in the job monitor. The interactive flow model allows users to click on orchestration nodes in the flow model to quickly drill down to which steps have errors that need to be addressed and take the appropriate action. Status counters on each node give users an additional layer of job monitoring.
May 2023: What’s new in Exstream 23.2
PDF Design Import Tool
Whether running an older version of any OpenText CCM technology or looking to migrate from a competitive CCM solution, the PDF Design Import Tool can help reduce the scope, time, and cost of moving to Exstream Cloud-Native. It can:
Assist in migrating from another system, quickly and easily into Exstream Communications Designer.
Convert PDF into Exstream design editable pages/content.
Allow for design contributions from alternate sources.
Speed up data-driven decisions with operational dashboards to help visualize and analyze communications performance. Quickly see what’s working, what’s not, and empower your operations team with data to inform content creation. This visibility allows for quicker awareness of issues, troubleshooting and faster time to resolution.
Advanced approval workflows
Customers with more complex business approval processes for communications content can make use of enhanced workflows. We’ve expanded content author capabilities to better support the business user. Users can now define multiple approver workflows for greater regulatory control of business content and reduced errors. Multiple approver stages, different approving groups and variable approving users can be part of custom-designed workflows in a serial or parallel process.
Supply chain leaders today are navigating one of the most dynamic and disruptive technology landscapes we’ve ever seen. From agentic AI and decision intelligence to robotics, IoT, and digital twins — the possibilities are endless. But with so many choices, how do you determine which technologies will truly drive ROI and long-term resilience for your supply chain?
Spotlight Session in Orlando: “Finding Your North Star for Supply Chain Tech Investments”
One of the key highlights of our participation this year is the opportunity to share the stage with Daniel Stanton, also known as Mr. Supply Chain®, a globally recognized expert and author whose practical guidance has helped thousands of supply chain professionals worldwide.
In this session, we’ll explore how to avoid common pitfalls that prevent companies from realizing ROI on their technology investments — and how to focus on what really matters when navigating emerging technologies. Daniel Stanton will share his insights on how to prioritize tech investments that create real business value, supported by OpenText’s perspective on enabling smarter, more connected, and more autonomous supply chains.
Bonus: Don’t miss the chance to meet Daniel Stanton in person at the OpenText Booth (#231, Atlantic Hall) during the Networking Reception on Tuesday, May 6, where he will be signing copies of his new book.
Live Demos & Expert Conversations at Booth #231
Throughout the event, stop by our booth to experience live demonstrations of OpenText’s supply chain solutions in action. Discover how we help companies achieve greater agility, visibility, and automation across their supply chain ecosystems — from B2B integration to supply chain automation and insights, traceability, and secure collaboration.
Our team of experts will be on hand to discuss your unique challenges and how OpenText solutions can help you build a more resilient and future-ready supply chain.
Barcelona Session: Real-World Innovation with Shell
The conversation continues in Barcelona, where Ville Parkkinen from OpenText will take the stage alongside Jonathan Cullenderfrom Shell to share practical insights from Shell’s digital transformation journey. Learn how a global energy leader is leveraging technology to drive smarter supply chain operations and sustainable business outcomes.
Let’s Connect at Gartner Supply Chain Symposium/Xpo 2025
The Gartner Supply Chain Symposium/Xpo remains one of the most important venues for rethinking the future of supply chains — and we’re excited to be part of the conversation.
Whether you’re just starting to explore new technologies or looking to maximize the value of your existing investments, we invite you to connect with OpenText in Orlando and Barcelona. Let’s talk about how we can help you find your North Star for supply chain innovation.
OpenText Aviator Search, powered by AI and natural language processing (NLP), offers a unique way to access and read data seamlessly, regardless of format. Its conversational interface makes it easy for users to interact with their enterprise data, enhancing their roles with the skills of knowledge workers or search analysts. The real-time cloud-based data analysis enables users to quickly find answers, gain insights, and make better decisions.
April 2025: What’s new in OpenText Aviator Search CE 25.2
The Aviator Search CE 25.2 release extends the admin capabilities and performance improvements, new usability improvements, and many other additions. The main improvements in version CE 25.2 are listed below:
User enhancements to ease retrieving insight
Crossing the unhighlighted content to visit the next relevant section in the referenced document: Jumping between relevant chunks within a reference document allows end users to quickly identify and navigate between the highlighted chunks within a reference document, improving speed of reference reading and usability.
Admin UI enhancements
Continuing enhancements to bring ongoing improvements for the admin user:
Admin screens for enrichment module – Admins can now turn off/ turn on speech to text component during an ingestion workflow. This provides additional control to the customer on the use and consumption of enrichment components.
Ingestion time stamps and states provides information to the customer admin about recent ingestion cycle and next ingestion with the use of time stamps. Proving time and ingestion cycles and improving usability.
February 2025: What’s new in OpenText Aviator Search CE 25.1
The Aviator Search CE 25.1 release includes enhancements to Q&A, error log improvements for admins and many other additions. The main improvements in this release are listed below:
Identifying the in-house expert
Customers conduct Q&A as normal, now with the ability continue analysis with the best person in your organisation and return to their work better informed.
Expert Identification added, ranking the authors of the top reference documents based on the initial search.
Arrive informed with the list of content that gave you the answer and the details of the best person to continue the conversation.
Add people to data by listing out the content authors in the people tab, allowing you to discover the value of your data by its author not just its location and relevance.
Strengthens the evidence pattern by allowing users to understand how an answer is generated.
Benefits all user types regardless of whether a knowledge worker or a search analyst using Aviator Search.
Admin UI enhancements for error logging
Continuing enhancements to bring ongoing improvements for the admin user.
New error log pageadding a centralised location for easier error viewing and tracking.
November 2024: What’s new in OpenText Aviator Search CE 24.4
The OpenText Aviator Search CE 24.4 release includes various functional and performance improvements, new connectors, file format support and many other additions.
The main improvements in CE 24.4 are listed below:
Out of the box connector support
New connectors added for OpenText Content Management, OpenText Documentum Content Management, OpenText Core Content Management, Microsoft OneDrive and The Google Cloud Platform file system.
New connectors to allow customer to collect additional content from Off Cloud and On Cloud repositories, allowing organizations to take their first steps into GenAI.
Reduced ESG impact with no need to relocate, you can save costs and with no need to replicate, and save on any ESG expense
Safe for Secure verticals who cannot or do not want to place any of their content into the public cloud.
GenAI power to local data by allowing access to local content but with a secure index in Aviator Search with trusted link to Google’s LLM.
Bookmarking a Question
Customers can do Q&A as normal but if interrupted they have the ability to bookmark where they are and then return to that work later.
Overcome the challenge of constant changes in requests and requirements in day-to-day work, leaving users half-way through many differing tasks.
Access to previous analysis with a streamline process to produce waypoints within work.
Pick up where you left off discover increased productivity with the ability to return to an enquiry at the point you left, with no need to restart.
Admin UI enhancements for error logging
Trap Error messages that are exposed in the Admin UI
July 2024: What’s new in OpenText Aviator Search CE 24.3
Business users have a growing need to rapidly obtain direct answers from their enterprise content in order to complete their work. With no natural language search available across content, they are unable to easily search all content sources and obtain accurate answers fast. Instead, they spend cycles on repetitive tasks or waste hours trying to locate the content they have already been working on. In some cases, upgrading their content platform to a recent version is not a commitment IT has made, yet the business wants to leverage GenAI now.
Aviator Search can now offer a wider reach to your existing data outside of your OpenText platform, allowing you to search through enterprise data securely and across all repositories and data types (structured or unstructured, text, social). This new GenAI solution empowers organizations to untap the rich knowledge and connections hidden in their content.
The Aviator Search 24.3 release includes various functional and performance improvements, new connectors, file format support, and many other additions.
The main improvements in version 24.3 are listed below:
OOTB connector support
Microsoft Teams, Extended ECM, Documentum and Microsoft SharePoint Online – New connectors to allow customers to collect collaborative video meetings/chats for retrospective analysis and/or content retrieval.
Simple Admin UI for managing ingestion workflows
Customer admins can start/stop an ingestion workflow, as well as delete a repository or define new one.
Q&A on Teams chats and recorded meetings
Customers can do Q&A on the transcripts of meeting recordings and chat documents. Customers can also view the recording in an in-app viewer.
All pronouns and references in the questions are resolved and a rephrased question with resolved pronouns is shown to the end user to have more clarity on what question is being answered by Aviator Search.
Focused investigation
Customers can focus their research or investigation within a specific individual document and quickly understand lengthy content.
Single document retrieval search
Customers can now retrieve a single specific document. E.g. Get me the release notes of Aviator Search 24.3.
Re-direction to source system
Users can now redirect their search back to the source repository or system for a reference document, allowing users to then use the native interfaces on that file.
Suggested follow-up questions
To help keep the conversation going, Aviator Search suggests follow-up questions based on the active conversation.
OpenText™ Core Content Management (Core Content) is a fast-deploying cloud content management solution that delivers simple, agile and secure cloud-based content management. It integrates into crucial business process applications, including SAP® S/4HANA Public and Private Cloud and On-Premise, Salesforce, Microsoft® 365, and Google Workspace to maximize employee productivity, accelerate business processes and enhance governance. OpenText Core Content Management plans now include OpenText Content Aviator GenAI assistant out of the box. A new Premium bundle also includes OpenText Core Capture and OpenText Core Signature. By integrating OpenText Core Process Automation (Core Case Management) customers can further extend the capabilities of OpenText Core Content Management to meet a wide variety of process needs – from case management to intelligent data processing and more. Check out the latest OpenText Cloud Editions (CE) announcement to learn more about the most recent release.
April 2025: What’s new in OpenText Core Content Management CE 25.2
This release includes the launch of the new JATO user experience, which delivers a refreshed, modern user interface. The new JATO UX allows customers to tailor the UX to their preferences, including selecting from light and dark themes, with additional themes to come. A preview of JATO is offered in CE 25.2, and the full JATO UX is expected in release CE 25.3. Other new features include the launch of a new advanced workflow modeler that enables developers to build more complex workflows incorporating integrations with 3rd party applications and OpenText APIs, multiple decision points, delayed actions, posting notifications to 3rd party applications such as Slack or Teams, as well as custom scripting. These can be combined with the existing no-code business workflow modeler to deliver hybrid workflows, enabling OpenText Core Content Management to support more extensive workflow requirements than ever before. This release also includes support for conversational search for related Business Workspaces using OpenText Content Aviator, enabling users to ask questions about content stored in several related Business Workspaces simultaneously. New one-touch Workspace migration ensures that changes made to Business Workspace types or templates are applied automatically to existing Business Workspaces. The Outlook add-in now allows quick access to locations frequently used for saving emails and attachments. Core drive now enables syncing content from the favorites folder to desktop. In addition, dictionary support for picklists is enabled, which allows defining and managing dictionaries for picklists, and reusing them across content metadata.
What’s new in OpenText Core capabilities for CE 25.2
OpenText Core Process Automation
Elevate productivity and accuracy with enhanced OpenText Core Capture integration
OpenText Core Process Automation CE 25.2 now features a deeper integration with OpenText Core Capture to automate ingestion and streamline new process creation. Using the OpenText Core Capture connector, this integration automatically creates a process based on ingested data from common input channels like emails and file uploads. Process fields are auto populated with relevant information and supporting documents are directly attached to the relevant workspace, eliminating manual effort and reducing errors. This feature removes bottlenecks caused by manual data entry, improves accuracy, and increases consistency across workflows. It will boost productivity for knowledge workers in sales, finance, and operations handling high volumes of time-sensitive information from multiple sources by automating intake and speeding up process resolution time.
OpenText Core Signature
Accelerate the signature process for grouped documents
OpenText Core Signature CE 25.2 introduces a “Packages” feature that streamlines signing multiple documents. Customers can group up to five documents into a single package and send the package for digital signature. This feature reduces turnaround time by eliminating the need to send and track documents individually. This capability also improves visibility with a single view of all documents in the package and ensures consistency across related files.
For updates on OpenText Core Capture, read the blog.
February 2025: What’s new in OpenText Core Content Management CE 25.1
This release includes the launch of two new plans: OpenText Core Content Management Express and OpenText Core Content Management Premium. OpenText Core Content Management Express embeds OpenText Content Aviator, a GenAI assistant, as an out-of-the-box feature at no additional cost. OpenText Core Content Management Premium also includes AI-powered SaaS content management along with digital capture and signature capabilities. Both new plans enable customers to manage the full lifecycle of their content with a SaaS solution more easily than ever before. In addition, this release includes two new business scenarios, bringing the total number of predefined configurations available to six. Customers leveraging OpenText Content Aviator can now enable chart generation through interactive chat. SAP DMS users can now integrate SAP DMS documents into OpenText Core Content Management Business Workspaces. Users of the Outlook add-in will see suggested Business Workspace and folder locations, simplifying the process of filing emails. A new review task is enabled in the OpenText Core Content Management workflow feature to facilitate collaboration. Customers can generate a detailed content audit log report to track how and when content is used and can also enable a new notification to receive in-app updates on selected documents and folders.
What’s new in OpenText Core capabilities for CE 25.1
OpenText Core Process Automation
Custom connector for seamless information exchange
Enterprise processes often span multiple business applications like CRM and ERP. Until now, users had to manually update data in both Core Process Automation (Core Case Management) and the corresponding application, leading to inefficiencies and errors. OpenText Core Process Automation CE 25.1 enables customers to build a custom connector for real-time data exchange with enterprise applications, eliminating data silos. This feature automates manual data entry, synchronizes process information across applications, and reduces context switching. Information updates made in business processes instantly reflect in all connected applications and vice versa, ensuring consistency and accuracy.
OpenText Core Signature
Email alias for a streamlined experience
The new email alias for signature requests feature enhances privacy and streamlines communication. Tenant administrators can now configure an alternate email address (alias) for users within their tenant. Instead of using their primary email address, users can send signature requests through the assigned alias.
All relevant notifications are directed to the email alias, ensuring better privacy and monitoring.
For updates on OpenText Core Capture, read the blog.
November 2024: What’s new in OpenText Core Content Management CE 24.4
OpenText Core Content Management now offers a library of business scenarios for common customer use cases. These predefined, out-of-the-box configurations reduce the time required to configure the solution. Business scenarios for sales, team collaboration, product management, and project management are now available, with additional configurations to come in future releases. In addition, this release includes enhancements for several capabilities. Customers who have enabled OpenText Content Aviator can now search multiple Aviator-enabled Workspaces or documents simultaneously. The OpenText Core Content Management integration with Google Workspace now supports Gmail, enabling users to save emails as well as attachments directly into OpenText Core Content Management. The OpenText Core Content Management integration with Outlook now allows users to auto-generate and insert summaries of selected documents or Workspaces directly into emails, while also sharing a link to the source document. The Microsoft Teams integration now enables previews of Teams files within the native OpenText Core Content Management viewer.
What’s new in OpenText Core Process Automation CE 24.4
Ready-to-use templates for quick and effective process modeling
OpenText Core Process Automation CE 24.4 (Core Case Management) now offers ready-to-use templates designed to align with industry best practices, making it easier to quickly model processes for Sales, HR, Procurement, IT, and Legal use cases.
These templates empower business users to customize workflows and boost productivity without requiring IT support. Fully supported and regularly updated with each software release, these templates help streamline both simple and complex processes, allowing IT to deploy solutions faster and expediting time to value.
Customers can choose to build case applications using one of the available out-of-the-box (OOTB) templates or create applications from scratch. Additionally, existing OpenText Core Content Management customers can further enhance their experience with starter packs and proven best practices.
Industry templates for rapid process modeling
What’s new in OpenText Core Signature CE 24.4
Enhancement for a streamlined, secure signing experience
Password attempts: With the latest update, OpenText Core Signature CE 24.4 now strengthens document security by limiting password attempts to five. After five failed attempts, the document automatically locks, and only the signature initiator can unlock it to proceed with the signing process.
This update not only enhances security by preventing unauthorized access to documents, but it also improves server performance by avoiding an overload of endless password attempts. The document owner gains greater control and visibility, as only they can unlock the document after five failed attempts, ensuring a smoother and more secure signing experience.
Limited number of password attempts
Session time-out for anonymous users: To enhance security, documents will automatically lock for anonymous users after 20 minutes of inactivity. This feature prevents unauthorized access, allowing only those with a password or OTP (as applicable) to regain access, ensuring document protection without impacting ease of use.
July 2024: What’s new in OpenText Core Content CE 24.3
Functionality enhancements to boost efficiency
This release includes expanded functionality for multiple features including sharing, the Core Content Outlook add-in, and workflow capabilities. Core Content users can now search in related Business Workspaces. This release also includes updates to sharing functionality. Sharing is no longer restricted to users with full control permissions – users can now share any document they can view. Sharing can also be restricted to permit only named users to receive share links. Users of the Outlook add-in can now bulk file emails directly into Core Content in a single step. Outlook users can also create folders and attach Core Content files directly from within the Outlook add-in. Finally, there are several updates to workflow capabilities. Workflow templates can now include multiple document types, ensuring users don’t need to create the same workflow template for different document types. Task headlines can now include more context, and tasks can be dynamically assigned and reassigned to users based on their role within a Workspace.
What’s new in Core Signature CE 24.3
Enhancements for a more secure and efficient digital signing experience
Session time-out: To prevent security breaches, users will be shown a session expired pop-up after 61 minutes of inactivity. If no action is performed in the minute following the pop up, the user will be automatically logged out of the application. To continue, they will be redirected to the login screen.
Automatic reminders: Senders now have the flexibility to customize the interval at which automatic reminders are sent to signers for signing the document, ensuring timely completion.
This release includes the launch of a new Outlook add-in for Core Content to allow users to save emails and attachments from Outlook directly into Core Content. Users can also insert links to files stored in Core Content into emails to simplify sharing and collaboration. The integration between Core Content and Google Workspace now includes the option to add files directly from Google Drive to Core Content, as well as the option to start business processes directly from within Google Workspace. The integration between SAP S/4HANA and Core Content has also been enhanced, as S/4HANA users can now integrate ArchiveLink files into Business Workspaces in Core Content.
What’s new in Core Signature CE 24.2
Enhancements to provide a seamless signing experience
Initials: Core Signature Service now allows placeholder for initials besides the regular signature for a streamlined signing experience. Adding initials is a space-efficient, consistent, and industry-compliant solution. This enhancement will benefit customers in HR, legal, procurement, R&D, etc. departments where users are required to add initials along with the existing signature.
Core Signature Service now allows users to put a placeholder for initials
Auto-scroll: Avoid interruptions or manual scrolling adjustments required when navigating through a lengthy document with auto-scrolling feature. With auto-scroll, a blue-arrow conveniently guides you to the next placeholder for signature, initials, dates etc. This feature provides a seamless and consistent experience, enhancing efficiency and eliminating manual errors. Focus on the content without missing any area that needs your attention.
Core Signature Service now provides an auto-scroll option using a blue arrow.
February 2024: What’s new in OpenText Core Content CE 24.1
Improved accessibility support and expanded regional availability
A Voluntary Product Assessment Template (VPAT) was also completed for Core Content. This assessment provides third-party accessibility validation for Core Content. In addition, Core Content and several other Core applications are now available in Australia, with Australian data residency. These include Core Capture, Core Capture for SAP, Core Capture for Salesforce, Core for SAP Success Factors, Core Case Management, Core for Supplier Exchange, and Core Experience Insights.
Facilitate smarter decision-making, drive faster case resolution, and improve customer and employee experiences
In OpenText Core Case CE 24.1 we’ve added a user-friendly no-code form builder that provides business administrators with the flexibility to customize all types of input forms – from the simplest to the highly complex. A new integration between Core Case and Core Capture enables data extracted during the capture process to be automatically applied to new cases as they’re created.
In OpenText Core Signature Service CE 24.1 we’ve added the ability to send a private message to individual signers. The new feature enables the sender to add an additional private note to the individual signers along with the signing request. Also, signature request usage can now be monitored in real time via the Admin center, removing the need to manually track usage.
Find out what’s new in Core Capture CE 24.1 in this blog.
October 2023: What’s new in OpenText Core Content CE 23.4
New integrations empower users to work smarter
This release includes a new integration between OpenText Service Management Automation X (or SMAX) and Core Content. This integration will empower service agents and help meet customer expectations for fast, consistent, and hassle-free services by eliminating the need for service agents to switch between applications. The integration will enable service agents to find relevant information, as well as to easily access and manage data (including adding, updating, and deleting) directly from the ITSM system. Integrating SMAX with a SaaS content management solution also safeguards business data in a secure central repository that offers automatic, transparent information governance. This release also includes the launch of OpenText Content Aviator for Core Content. By integrating this AI-powered content management solution with intelligent assistant, customers can embrace new ways to interact with content and extract knowledge. AI-assisted conversational search eliminates manually searching through large volumes of content, while summarization distills complex content into comprehensible summaries, reducing the need for human-intensive effort while boosting productivity and efficiency. In addition, Core Content now integrates with SAP S/4 HANA Private Cloud and On-Premise, including a Business Workspace integration.
July 2023: What’s new in OpenText Core Content CE 23.3
New features boost collaboration capabilities and target new use cases
This release includes the launch of OpenText™ Core for Google Workspace. This integration allows users to enrich Google Workspace collaboration with enterprise content management and information governance. The powerful combination of Core and Google Workspace will also speed business processes by embedding collaboration and content management into lead applications. Regardless of where users choose to work, Core for Google Workspace will deliver information in context to reduce digital friction and create a seamless digital employee experience. Additionally, users can now leverage document type reporting to simplify data analysis. This new report type allows the tenant admin to export a filtered list of documents including metadata. This feature offers Core Content users enhanced capability to sort, filter, and analyze documents using metadata to gain insight and make informed decisions. Lastly, Core Content, Core for Federated Compliance, and Core Case Management are now available in Japanese.
April 2023: What’s new in OpenText Core Content CE 23.2
Enhancements to boost user productivity
This release incorporates enhanced integration for Microsoft Office 365, allowing users to collaborate in real-time and co-author content stored in Core Content from both the Office Online and Office Desktop applications. Users can now add Core Content as a storage provider in both the Office Online and Office Desktop applications It also offers faster case resolution by allowing users to manage the entire case lifecycle directly within Core Content, eliminating switching between applications. We have also improved capabilities for users working on the go. iOS Mobile users can now scan pages of physical documents and upload them as a single PDF. Android Mobile users can view and edit the properties of each file. Workflow users can now assign approvals to a group rather than adding users one by one. A workflow icon on the document ensures that other users won’t edit while the document is subject to a workflow.
February 2023: What’s new in OpenText Core Content CE 23.1
Enhancements to streamline modern work
This release enhances support for Microsoft Teams by allowing users to upload files into Teams chat and store the files into an attached Core Content Workspace. It also offers enhanced document review and private share capabilities and enhanced configuration and security controls. In the no-code workflow tool, we have added the ability to publish documents to other locations with a new ‘copy’ action. For developers, the release offers new recycle bin APIs and Integration Widget enhancements. Customers who choose Core Content to quickly address new departmental or industry use cases can now leverage OpenText’s global cloud partner ecosystem to purchase, implement and integrate a complete SaaS content services solution, enhanced with integration into other Core capabilities, including Capture, Signature and Case Management.
This release enables users to edit and co-author Microsoft Office documents directly from their desktops via Microsoft Office Online & Office Desktop. It also simplifies the content production processes with the ability to enable Core Content as a storage provider in Microsoft Office, and offers a new regional deployment in Canada, enabled via Google Cloud Platform.
Enhancements include integration with Microsoft® Teams to deliver the combination of information management, collaboration, business processes and compliance in one SaaS content services platform, as well as integration with OpenText™ Core Capture to provide a complete intelligent capture solution. This release also enables users to create a shareable link quickly and easily for external collaboration and adds the power to create, manage and apply centralized records policies across the organization.
Recent enhancements include the integration of OpenText™ Core Signature with OpenText™ Core Contentand OpenText ™ Core for SAP Success Factors®, delivering complementary e-signature capabilities to simplify complex business processes and keep approval workflows moving. Enhancements to OpenText™ Core Signature Serviceoffer enhanced control over document forwarding, plus access to a rich set of APIs and tools to customize the user experience while retaining visibility, security, and control.
This release introduces integration with Microsoft Teams, giving users the freedom to choose how they want to collaborate on documents with their peers in Teams. It also introduces SaaS content management for Salesforce users via an integration to the Salesforce Sales and Service Cloud. Additionally, deeper integration with Core Case Management enables comprehensive business content management within a single user interface (UI).
OpenText is pleased to introduce OpenText™ Core Content, a next-generation, SaaS Content Services Platform (CSP). Core Content helps organizations quickly manage the content lifecycle around their existing business processes while reaping the simplified deployment, management, and implementation benefits of SaaS.
The first release of Core Content builds on our long-standing, proven partnership with SAP, deeply integrating content management with processes managed in the SAP S/4HANA Public Cloud. Core Content is also able to extend and complement the renowned capabilities of OpenText™ Extended ECM, OpenText™ Content Suite and OpenText™ Documentum™.
Additionally, users can now pair the comprehensive content management capabilities of Core Content with OpenText™ Core Case Management to accelerate decisions within workflows and capture outcomes using pre-configured templates for common case-based business processes.
The Financial Services industry is ripe with untapped potential for Independent Software Vendors (ISVs) looking to expand their offerings and impact. As this traditionally stable sector faces rising pressure to become more dynamic, customer-centric, and agile, ISVs are in a unique position to deliver innovative, tailored solutions—and become part of a joint journey with their clients and prospects. Driven by digitally savvy consumers, increased competition from FinTechs, and the demand for always-on, personalized services, financial institutions are accelerating their technology adoption. But this shift comes with strict requirements around security, compliance, and governance, creating both challenges and significant opportunities for ISVs. With the support of OpenText’s OEM Solutions portfolio, ISVs can easily and quickly embed powerful, enterprise-grade capabilities into their financial services focused applications—enhancing value, accelerating go-to-market strategies, and helping clients Banks, Insurance companies, Investment firms and others with confidence and security. Here are four key areas where ISVs can make an immediate impact within this industry:
1. Streamlining Document-Centric Workflows Manual document handling continues to slow down operations across the financial industry. From loan applications to client onboarding and insurance claims, paperwork remains a major bottleneck and although most companies have implemented processes and functionalities to accelerate the processing of documentation, there is still a long way for them to fully embrace the benefits of automatic and digital-first solutions that can help them even further. With OpenText™ Capture and Intelligent Document Processing , ISVs can embed advanced OCR (optical character recognition) and data extraction capabilities directly into their applications. This transforms paper-based and image-heavy processes into streamlined, automated workflows—turning unstructured content into structured, usable data in real time.
By integrating OpenText™ Capture, ISVs can offer clients: 1. Faster credit evaluations 2. Seamless onboarding experiences for new clients 3. Accurate, AI-powered data recognition from IDs and documentation provided at time of applications 4. Reduced manual data entry and human error
2. Enhancing Compliance and Accuracy with Intelligent Document Processing In financial services, compliance is non-negotiable. Regulatory bodies demand strict controls over how data and documentation are handled, stored, and tracked. Even internal business units within these institutions demand internal teams to find a solid way to process documentation in such a way that ensures protection from falling into liabilities, legal action or affecting their reputation. OpenText™ Capture uses AI and machine learning to automatically classify, tag, and organize documents based on regulatory rules. By embedding this functionality, ISVs can help their clients stay audit-ready—reducing risk and ensuring data governance is built into every process.
Benefits for ISVs and their clients include:
1.Automated regulatory compliance workflows 2.Accurate data capture with full traceability 3.Secure archiving and retention policies 4.Reduced exposure to regulatory fines
3. Turning Data into Actionable Offers with Predictive Analytics Customer data is an untapped goldmine—if you know how to harness it. One of the biggest challenges for financial institutions is turning fragmented data into targeted, actionable insights that drive engagement and growth. If you think about it, Financial Institutions manage massive amounts of data across their organizations, whether it is credit initiation information, transactional records, claims and investment historical transactions, interaction history via contact centers. digital channels and at branches. This means that making sense and generating value of such a large amount of information can be problematic and, let’s be honest, quite complex. But it doesn’t necessarily need to be that way. OpenText™ Analytics Cloud solutions, also available via the OEM portfolio, enables ISVs to build powerful analytics features into their client’s platforms—helping clients consolidate data silos and uncover key trends in customer behavior, churn prediction, and cross-selling opportunities.
Data Lakehouse & Analytics as well as Business Intelligence, Visualization and Reporting solutions are the core foundations of solutions ISVs can build and help clients achieve:
1.A 360° view of customers across all services 2.Predictive modeling for churn and acquisition 3.Automated report generation for actionable decision-making 4.Up to 70%+ accuracy in cross-sell predictions 5.A measurable increase in per-customer profitability
4. Elevating Customer Engagement with Personalized Communications In today’s market, customer experience is the new currency. Financial institutions want to build meaningful, consistent, and personalized engagement across channels as a way to better manage relationships with clients and better understand their needs. The presence of multiple channels such as in person, phone calls, e-mails, social media, and several other digital channels, makes the process quite complex, but not when technology can be leveraged to drive a new and improved engagement experience—and ISVs can help them do just that. Through OpenText™ Experience Cloud, ISVs can embed tools like OpenText™ Contact Center Analytics, OpenText™Digital Fax Solutions, OpenText™Core Messaging, and more to help clients communicate more effectively with their customers—wherever they are, and however they prefer. As an example, an Insurance Broker can be ready to reach out to customers at the time of relevant and important milestones, such as the purchase of a property and not only congratulate them for the purchase, but rather provide additional critical information that can elevate the whole experience and generate higher engagement. Providing tips, additional information on related services and even providing access to workshops and webinars related home improvement, can indeed make a substantial difference when personalizing and building meaningful relationships.
There are several benefits of OEM-ing the services of the Experience Cloud Solutions, but some of the most relevant are:
1.Personalized and timely client communications 2.A quiet seamless creation of Omnichannel engagement strategies 3.AI-powered content recommendations 4.Scalable personalization using OpenText Experience Aviator – via the use of generative AI
All the capabilities highlighted on this document, can help financial institutions transform customer interactions into loyalty-building experiences—something ISVs can deliver as a turnkey enhancement.
The Takeaway for ISVs Financial institutions are actively seeking innovative solutions that solve complex, real-world problems—but they don’t want to build them from scratch. This is where ISVs, backed by OpenText OEM Solutions, can shine. By embedding ready-to-use, enterprise-grade functionality, ISVs can:
-Speed up product development -Differentiate their offerings -Ensure compliance and scalability and -Unlock new market opportunities in banking, insurance, and fintech
The demand is there. The pain points are real. And the tools to help are ready.
