No more searching through the haystack for City of Dallas
eDiscovery
6 days ago
No more searching through the haystack for City of Dallas
For the City of Dallas, a small team faces a big task to collect data for public record requests, litigation…
Put contact center technology at the heart of your customer experience
Customer Experience
7 days ago
Put contact center technology at the heart of your customer experience
The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in…
Forrester quantifies information advantage for capital-intensive companies
Products
1 week ago
Forrester quantifies information advantage for capital-intensive companies
Capital-intensive industries like chemicals, utilities, oil and gas, and mining are facing rapid changes in supply and demand. These companies often…
Building secure communication resiliency at the desktop
Business Network
2 weeks ago
Building secure communication resiliency at the desktop
The unprecedented events of 2020 have shown many organizations the cracks in their infrastructure. Faced with the sudden reality of…
Automation in OpenText Media Management
Services
2 weeks ago
Automation in OpenText Media Management
When managing a Digital Asset Management (DAM) system, many administrators quickly find that the management part is the hardest to…
Transform your bottom line with SAP S/4HANA
Products
2 weeks ago
Transform your bottom line with SAP S/4HANA
Guest blog by Simon Carpenter, Centre of Expertise Lead, SAP UK & Ireland I’m not surprised many businesses find it…
What’s new in OpenText Intelligent Capture Cloud Edition (CE) 20.2
Products
2 weeks ago
What’s new in OpenText Intelligent Capture Cloud Edition (CE) 20.2
OpenText™ Intelligent Capture (formerly Captiva) Cloud Edition (CE) 20.2 continues to deliver innovation in automating manual processes, enhanced user interfaces…
Leveraging cloud technologies for OpenText Enterprise Content Services (ECS) software
Services
2 weeks ago
Leveraging cloud technologies for OpenText Enterprise Content Services (ECS) software
For many of us, moving to the cloud invokes memories of moving to virtualized environments many years ago. We had…
4 ways to supercharge team productivity with content services
Content Services
2 weeks ago
4 ways to supercharge team productivity with content services
As organizations regroup, refocus and reprioritize over the rest of this year, one constant across almost every industry is that…
The resilient procurement organization
Content Services
3 weeks ago
The resilient procurement organization
Recently, the world has dramatically changed – including the marketplace for goods and services, up-ending and shifting supply and demand…
10 steps to modern ESI investigations
Discovery
3 weeks ago
10 steps to modern ESI investigations
Modern electronically stored information (ESI) investigations – interrogating a large collection of electronic documents to quickly answer the key questions…
What’s new in OpenText Media Management Cloud Edition (CE) 20.2
Customer Experience
3 weeks ago
What’s new in OpenText Media Management Cloud Edition (CE) 20.2
All organizations are faced with increasing demands for images and video for marketing and operational purposes. Managing higher volumes, larger…
Don’t ignore the strain of “information overload” on a newly remote workforce
Technologies
3 weeks ago
Don’t ignore the strain of “information overload” on a newly remote workforce
Labeled ‘the world’s largest work-from-home experiment’, the COVID-19 pandemic has forced tens of millions of employees across organizations of every…
Necessity drives innovation in public sector
Government & Public Sector
3 weeks ago
Necessity drives innovation in public sector
As COVID-19 has swept the globe, it has sent many public sector organizations into crisis mode. The response from government agencies…
An approach towards application containerization
Services
3 weeks ago
An approach towards application containerization
Organizations are slowly moving towards containerizing their existing software applications that are developed on varying platforms and technologies. But a…
Being data-driven in the experience economy
Technologies
3 weeks ago
Being data-driven in the experience economy
Guest blog by Sheryl Kingstone, Research Vice President & General Manager – VOCUL, 451 Research. Significant disruption across industries and…
The value of process analysis during uncontrollable times
Products
3 weeks ago
The value of process analysis during uncontrollable times
It seems like 2020 is going to be known as the year that organizations will be tested on adapting to…
Empower your remote workforce with OpenText on Microsoft Azure
Partners & Alliances
4 weeks ago
Empower your remote workforce with OpenText on Microsoft Azure
With the recent increase in remote and home-based workers, organizations must now manage key applications and secure their remote workforce…
Becoming a fully digital finance organization
Services
4 weeks ago
Becoming a fully digital finance organization
Twitter recently announced that employees could now work from home on a permanent basis if they so choose, as did…
Introducing OpenText Content Cloud for Life Sciences
Cloud
4 weeks ago
Introducing OpenText Content Cloud for Life Sciences
OpenText™ is thrilled to announce the launch of OpenText Content Cloud™ for Life Sciences, an innovative new offering that brings…
Feature engineering in machine learning – part 3
Services
4 weeks ago
Feature engineering in machine learning – part 3
In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and…
From ‘ghost chasing’ to intelligent operations for energy companies
Industries
4 weeks ago
From ‘ghost chasing’ to intelligent operations for energy companies
Like every industry, the energy sectors are undertaking digital transformation. But despite years of pursuing operational excellence, many energy companies…
Cloud: The operating engine for information-fueled business transformation
Technologies
June 12, 2020
Cloud: The operating engine for information-fueled business transformation
Guest blog by Melanie Posey, Research Vice President and General Manager, Voice of the Enterprise, 451 Research. In times of…
Amplify the Voice of the Customer with technology
Customer Experience
June 11, 2020
Amplify the Voice of the Customer with technology
We are all customers, and as customers we often find our relationship with contact centers is ‘complicated’, frustrating, and sometimes…
Building a resilient supply chain
Business Network
June 10, 2020
Building a resilient supply chain
The massive disruption caused by the coronavirus outbreak has highlighted significant challenges in global supply chains. As highlighted in Fortune…
How to keep your remote work team together
Information Management
June 9, 2020
How to keep your remote work team together
Remote work teams around the world are showing that despite today’s extraordinary circumstances, we can still churn out hearty levels…
What is the difference between cyber resilience vs. cyber security?
Cyber Resilience
June 9, 2020
What is the difference between cyber resilience vs. cyber security?
Some commentators define cyber security as preventing hackers from attacking your network and accessing your systems and data. Cyber resilience,…
Customer experience vs. customer engagement
Customer Experience
June 8, 2020
Customer experience vs. customer engagement
Imagine you have an annual budget of $50,000. Do you spend it all on customer experience or customer engagement? The…
Waikato Regional Council builds a sustainable future with digital technologies
Information Management
June 8, 2020
Waikato Regional Council builds a sustainable future with digital technologies
The longest river in New Zealand, the Waikato River runs through the North Island and empties into the Tasman Sea.…
Rapid Radiology puts the focus on senior care
Business Network
June 4, 2020
Rapid Radiology puts the focus on senior care
As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis…
Overcoming the challenges of the remote contact center
Products
June 4, 2020
Overcoming the challenges of the remote contact center
The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact…