STAREAST is the spot for all things software testing and quality. Experience a two-day tech expo with leading-edge technologies under one roof, plus a stacked lineup of 75+ talks. Whether you’re there in person or online, you get the same awesome content.
And don’t miss out on our latest innovations in OpenText Functional Testing and OpenText Performance Engineering. Ask our experts about enhancing reliability with automated functional testing and boosting efficiency with cutting-edge performance engineering.
Short on time?
Catch a quick 10-minute live demo on “Gen AI Automation across DevOps” at these times:
April 30 – 11:15 a.m., 4:00 p.m., 5:45 p.m.
May 1 – 11:00 a.m., 1:00 p.m.
Book a personalized meeting for a deeper conversation around test automation solutions or AI-powered DevOps. Talk with our experts about:
Why generative AI is an area of interest for industry analysts.
Game-changing methods that boost productivity and focus on value-generating work.
Innovations in generative AI improving the speed of development and testing.
Watch us live from STAREAST on Wednesday, April 30th at 2:45 p.m. OpenText’s Solution Consultant, Mason Henry, will be talking about how AI is flipping the script on building, testing, and securing apps. Get the rundown on how to:
Slash your testing TCO.
Seamlessly create and keep up with test scripts.
Boost your test coverage.
Register now to secure your place. We hope to see you in-person or online at STAREAST!
Expo hours: Wednesday, April 30, 2025 10:30 a.m. – 2:00 p.m. ET 3:30 p.m. – 6:30 p.m. ET
Thursday, May 1, 2025 10:15 a.m. – 3:00 p.m. ET
Location: Rosen Centre Hotel 9840 International Drive Orlando, FL 32819
The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.
1. Poor insights and manual human tasks stifle innovation and increase costs.
Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?
Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.
The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.
Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.
Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.
New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.
2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.
What’s your current security posture and how are you planning your next move?
An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks.
Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.
Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.
Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.
Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.
3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.
Are you managing all aspects of integration and simplifying for maximum results across teams?
Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.
DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.
Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.
Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.
Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.
The DevSecOps loop illustrates a modern approach: connected and continuously evolving. Security and AI automation are not an afterthought for OpenText, but an integral and comprehensive part of the software development and management lifecycle that accelerates and fortifies each process—shifting siloed tactics into a holistic strategic advantage.
Why OpenText for next-gen DevSecOps?
End-to-end DevOps excellence – Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.
Embedded security everywhere – Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.
AI insights & automation – Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.
Secure app deploy & monitor – Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today’s rapidly evolving threat landscape.
One trusted DevSecOps platform – OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.
OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…
Financial Services Institutions (FSIs) face a pivotal moment: capturing the attention and loyalty of Generation Z (Gen Z). Born between 1997 and 2012, this digitally native cohort is redefining financial landscapes with expectations for instant results, ethical practices, and seamless digital experiences. For FSIs ready to evolve, the potential is immense.
Decode the Gen Z financial consumer
Gen Z embodies a blend of caution and ambition. Having witnessed economic downturns like the 2008 financial crisis, they are prudent yet entrepreneurial. While they may harbor skepticism toward traditional banking, they are eager to build wealth and prioritize financial security earlier than previous generations. Notably, Gen Z is projected to become the wealthiest generation by approximately 2035, primarily due to a significant wealth transfer from Baby Boomers.
The digital mandate: Beyond basic banking
For Gen Z, digital proficiency is non-negotiable. A staggering 99% have used a mobile banking app in the last month, with nearly 50% managing their finances exclusively via smartphones. Moreover, 60% prefer to open accounts directly from their mobile devices.
Embedded financial experiences
FSIs can thrive by integrating services into Gen Z’s daily digital routines. This includes payment options within social platforms, investment opportunities in gaming environments, or banking services accessible through lifestyle apps. When financial management becomes an organic part of daily activities, Gen Z is more likely to engage.
Invisible banking infrastructure
Gen Z favors financial services that operate seamlessly in the background. They desire systems that automate savings, align investments with their values, and manage recurring payments autonomously. FSIs that handle financial complexities behind the scenes while offering simple interfaces will resonate with this demographic.
The ethics edge: Purpose-driven banking
Gen Z is deeply influenced by ethical considerations. Approximately 51% cite environmental, social, and governance (ESG) factors as important when choosing a payment provider.
Values-aligned investments
FSIs offering transparent, values-based investment options gain significant traction with Gen Z. This involves creating portfolios that exclude industries like fossil fuels or weapons manufacturing while highlighting sectors such as renewable energy, education, and healthcare. Importantly, these options must provide competitive returns, demonstrating that ethical investing doesn’t necessitate financial sacrifice.
The speed imperative: Banking at Gen Z’s pace
Accustomed to instant gratification, Gen Z finds traditional banking timelines sluggish. They expect real-time transactions, immediate account openings, and swift loan approvals. FSIs must invest in infrastructure that supports these expectations to remain relevant.
Frictionless onboarding
With an average attention span of just 8 seconds for apps before abandonment, every additional form field or verification step risks losing potential customers. Leading FSIs are implementing streamlined account creation with biometric verification, auto-fill capabilities, and gamified elements to engage users effectively.
Communication: Speaking Gen Z’s language
Financial jargon alienates this generation. They prefer straightforward explanations delivered through visual and interactive mediums.
Financial education through content
Short-form video content that simplifies complex financial concepts resonates with Gen Z. FSIs creating TikTok-style tutorials, interactive calculators, and gamified learning experiences about budgeting, investing, and financial planning position themselves as trusted advisors.
Hyper-personalized insights
Generic financial advice doesn’t suffice. Gen Z expects insights tailored to their specific situations, goals, and values. AI-driven platforms providing hyper- personalized recommendations, spending analyses, and goal tracking foster stronger relationships with these young consumers., leading to loyalty and advocacy.
Building trust with a skeptical generation
Despite their digital immersion, Gen Z values human connection. The most successful FSIs will blend high-tech offerings with high-touch support when needed.
Transparent fee structures
Hidden fees and complex charge structures repel Gen Z consumers. FSIs must offer transparent, preferably low or no-fee models with clear explanations of any necessary charges.
Human-backed digital experiences
When issues arise, Gen Z desires immediate access to human assistance through their preferred communication channels—be it chat, text, or video call. Financial institutions that provide seamless transitions from AI-driven support to human experts instill confidence in their services.
Gen Z in the workforce: Shape the future from within
Beyond being financial consumers, Gen Z is also entering the workforce in significant numbers, bringing their digital-first mindset and values-driven approach into the financial sector itself. As young professionals, they expect modern workplace tools, AI-driven efficiency, and seamless collaboration across digital platforms. FSIs that embrace these expectations—whether through AI-powered knowledge management, flexible work models, or purpose-driven company cultures—will not only attract top Gen Z talent but also benefit from their fresh perspectives on innovation, inclusion, and customer engagement. By integrating their needs as employees, FSIs can better position themselves to serve Gen Z as customers, creating a future-proof financial ecosystem.
The path forward
To capture the Gen Z market, FSIs must undergo fundamental transformations—not just in digital interfaces but in their entire approach to banking. This entails developing products that align with Gen Z values, creating experiences that match their digital expectations, and communicating in ways that build authentic connections. Institutions that succeed will view Gen Z not merely as a market segment but as collaborators in designing the future of the financial services industry. By embracing digital innovation, ethical transparency, and instant gratification, FSIs can forge lasting relationships with a generation poised to reshape the financial landscape for decades to come.
How OpenText empowers FSIs to win with Gen Z
To successfully engage Gen Z, FSIs need more than just digital transformation—they need a connected, intelligent, and secure ecosystem. The OpenText suite of cloud solutions empowers financial institutions to meet Gen Z’s expectations with agility and innovation:
OpenText Content Cloud ensures seamless access to critical documents, enabling real-time knowledge management and frictionless digital experiences.
OpenText Experience Cloud helps FSIs deliver hyper-personalized, omnichannel interactions that resonate with Gen Z’s demand for intuitive and engaging financial experiences.
OpenText DevOps Cloud enables FSI application delivery teams to ship better software—faster—with AI-driven automation, testing, and quality to meet Gen Z’s high expectations of their mobile apps.
OpenText Analytics Cloud leverages AI-driven insights to provide tailored financial recommendations, predictive analytics, and automated reporting—enhancing both customer engagement and operational efficiency.
OpenText Business Network Cloud streamlines and secures transactions, enabling embedded finance and invisible banking infrastructure that align with Gen Z’s digital lifestyle.
OpenText Cybersecurity Cloud safeguards sensitive financial data and transactions, ensuring trust, compliance, and resilience against evolving cyber threats.
By harnessing the power of OpenText Cloud solutions, FSIs can modernize their operations, create value-driven financial experiences, and build lasting relationships with a generation that is redefining the future of finance.
Websites have become mission-critical business assets, growing from just 17.1 million in 2000 to an astounding 1.7 billion today. Web experiences have rapidly changed and become increasingly more interactive, more dynamic with a dramatic rise in mobile traffic. With so much usage, engagement remains a paradox. Users are quick to move away when experiences do not keep their interest or engage them. According to Forbes, click-through rates (CTRs) are only 4.23% – meaning only 4.23 people out of 100 will click on a call to action. As web presence evolves, so must the systems that power them.
Check out the latest updates to OpenText™ Web CMS (TeamSite):
Introducing OpenText Web CMS
OpenText™ Experience Cloud Edition 24.2 was a big milestone for our web content management system with the release of OpenText™ Web CMS. The evolved and expanded product is the next generation from the previous flagship OpenText TeamSite. TeamSite had greatly changed over 25 years and was a pioneer and innovator in the industry. To better reflect changes in the market and the new technologies, OpenText Web CMS marks a new era with expanded use cases and new capabilities.
Beyond traditional content management
OpenText Web CMS transcends traditional content management by delivering:
AI-powered experiences that dynamically adapt to user needs
Interactive experience applications including HTML5 calculators, wizards, and data visualizations
Customer journey mapping with robust data foundations
Flexible deployment options with enhanced hybrid and headless capabilities
Embedded Digital Asset Management (DAM) for seamless media integration
Extensive integration platform supporting diverse business systems
Focusing on customer success
The most significant shift? Using web experiences to drive the complete customer lifecycle—from purchase through onboarding to retention and loyalty. While many companies focus primarily on acquisition, research shows existing customers are 50% more likely to try new products and spend 31% more than new customers. OpenText Web CMS excels at nurturing these valuable relationships.
April 2025: Power-packed 25.2 release – Titanium X
The Experience Cloud’s 25.2 release delivers Titanium X, helping organizations win in today’s experience economy. This release builds on innovations from CE 23.1 through CE 25.2, empowering companies to modernize their customer experience platforms. Users crave interactive experiences. Adding just one video increases average time-on-page by 88%. All industries are witnessing rapid adoption of progressive web applications (PWAs), single page applications (SPAs), and dynamic experiences built with modern frameworks like HTML5, React, and Angular.
Bridging developer-business silos
Success today requires bridging silos between developers, business users, and creative teams. OpenText Web CMS delivers this through:
Developer flexibility: Use any language (React, Angular) beyond traditional SPAs
Component collaboration: Multiple components working together with CI/CD pipeline management
Connected data sources: External data integration through component properties
Business user empowerment: No-code/low-code editing for non-technical teams
Inter-component communication: Creating cohesive experiences across components
New 25.2 capabilities
The latest release introduces:
Flexible Component Layout framework with table component integration
XML file format support for both data sources and business user modifications
Streamlined development with improved team collaboration
Enhanced consistency and workflow efficiency
Look back and look forward
The release builds on years of innovation across five key areas:
Dynamic experiences and experience application management
AI capabilities including GenAI and intelligent content tools
Integrated customer journeys and customer data
Modernizing on a cloud platform with Kubernetes for scale, performance and high availability
Stay tuned for more innovations as we continue helping businesses thrive in the experience economy.
November 2023: What’s new in TeamSite 23.4
The rise of app-like web experiences
Part of the answer is interactive content – applications and videos. By including a video, the average time on page goes up by 88%. All industries are seeing a dramatic rise in the use of progressive web applications (PWAs), single page applications (SPAs), and dynamic web experience development using modern IDEs like HTML 5, React, WebAssembly, Angular and many others. Businesses can’t thrive with just content management in a CMS or WCM system today, their future needs to bridge the new silos between developers, business users and creative teams to succeed. The rise of headless is just one example of the trend, however it doesn’t need to be a developer centric versus business user only workspace. Hybrid headless collaboration serves both and is always a win-win scenario. Let’s see how OpenTextTM TeamSite delivers on the promise.
Introducing OpenText TeamSite 23.4
The 23.4 release delivers a new framework expanding our unique hybrid headless approach designed to help bridge the gap between the developer and business user personas. These features reduce the friction of the development cycle, managing and deploying dynamic application experiences using modern languages and IDE tools while empowering the business with flexible design and creative tools.
Marketers can now edit or change variables directly on the glass, enabling rich dynamic experiences. This brings design flexibility and creativity back into the hands of the business owner, while reducing the need for follow-on development work.
Composable experiences are easier to create, use and modify. Low-code components can be connected to data sources where business users can directly leverage their content. They can be defined with event-driven actions to establish communications and initiate changes between components to build endless dynamic possibilities. Components are built around functionality, then easily repurposed and connected to a different data source to satisfy a completely new use case, saving valuable developer cycles.
Manage and govern the entire process of development to deployment, including your live Web performance, including options for hybrid headless, high availability and Content Delivery Network (CDN).
Built-in governance of applications and development projects. Teams work together with the right privileges and libraries of components are available for drag-and-drop use or modification. Know where the components are used, version-control them, or create new ones.
Sample Web experiences are provided in this release for teams to demo, test and use various features out of the box (OOTB). The experiences contain: modern page and template layouts, forms, localization, working search, targeting and much, much more. Check out the new site for a fantastic hands-on experience.
What else in 23.4?
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the Experience Cloud 23.4 release, including powerful new AI, Experience Aviator, enhancements in unified UX, and other foundational services.
May 2023: What’s new in TeamSite 23.2
OpenText™ TeamSite™ 23.2 makes it super simple for developers and marketing to work together on creating highly personalized and interactive experiences. The new TeamSite release extends current developer frameworks to be agnostic and integrate with your choice of IDE (Independent Development Environment) to create, edit and deploy interactive applications using languages and tools such as React, Angular and other JavaScript apps and front-end user experiences. These experiences could extend to interactive online calculators, forms, UX experiences like sliders or accordions, embedded video and many more, literally anything developers and marketing can dream-up and innovate with.
Savvy marketers know that providing a great content experience helps boost customer engagement and conversion rates. Research shows 93% of marketers believe that interactive content is more effective at educating the buyer compared to static content. It also generates four to five times more page views and two times more conversions.
Powerful interactive experiences are unleashed with this release, making this content type easily available to business users to drag, drop, edit available properties, and preview all in-context of the page and the specific component. And we are not stopping there, new frameworks and tools for DevOps and CI/CD are also available for implementation, encouraging reuse of development efforts. Take a holistic approach to how these compelling interactive experiences are managed and deployed.
Developers and marketing users work with common components, being able to drag, drop and manage the interactive applications.
Extending to more data sources plus generative AI
For 23.2, TeamSite also tapped into the power of combining marketing, data analysis and development. The TeamSite CMS platform can now be extended to more data sources for A/B testing, rich media management for videos, and utilizing Generative AI for Assisted Authoring.
Using a composability approach, the new release reinforces TeamSite as a single CMS platform to be used for websites, portals and a number of other omnichannel digital experiences. The CMS platform utilizes a component, template and hybrid headless architecture that can meet a variety of business and IT needs for flexibility, performance and security.
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the 23.2 Experience Cloud release, the new unified UX, and foundational services, and how they are both extended and powered by TeamSite.
Supply chain leaders today are navigating one of the most dynamic and disruptive technology landscapes we’ve ever seen. From agentic AI and decision intelligence to robotics, IoT, and digital twins — the possibilities are endless. But with so many choices, how do you determine which technologies will truly drive ROI and long-term resilience for your supply chain?
Spotlight Session in Orlando: “Finding Your North Star for Supply Chain Tech Investments”
One of the key highlights of our participation this year is the opportunity to share the stage with Daniel Stanton, also known as Mr. Supply Chain®, a globally recognized expert and author whose practical guidance has helped thousands of supply chain professionals worldwide.
In this session, we’ll explore how to avoid common pitfalls that prevent companies from realizing ROI on their technology investments — and how to focus on what really matters when navigating emerging technologies. Daniel Stanton will share his insights on how to prioritize tech investments that create real business value, supported by OpenText’s perspective on enabling smarter, more connected, and more autonomous supply chains.
Bonus: Don’t miss the chance to meet Daniel Stanton in person at the OpenText Booth (#231, Atlantic Hall) during the Networking Reception on Tuesday, May 6, where he will be signing copies of his new book.
Live Demos & Expert Conversations at Booth #231
Throughout the event, stop by our booth to experience live demonstrations of OpenText’s supply chain solutions in action. Discover how we help companies achieve greater agility, visibility, and automation across their supply chain ecosystems — from B2B integration to supply chain automation and insights, traceability, and secure collaboration.
Our team of experts will be on hand to discuss your unique challenges and how OpenText solutions can help you build a more resilient and future-ready supply chain.
Barcelona Session: Real-World Innovation with Shell
The conversation continues in Barcelona, where Ville Parkkinen from OpenText will take the stage alongside Jonathan Cullenderfrom Shell to share practical insights from Shell’s digital transformation journey. Learn how a global energy leader is leveraging technology to drive smarter supply chain operations and sustainable business outcomes.
Let’s Connect at Gartner Supply Chain Symposium/Xpo 2025
The Gartner Supply Chain Symposium/Xpo remains one of the most important venues for rethinking the future of supply chains — and we’re excited to be part of the conversation.
Whether you’re just starting to explore new technologies or looking to maximize the value of your existing investments, we invite you to connect with OpenText in Orlando and Barcelona. Let’s talk about how we can help you find your North Star for supply chain innovation.
OpenText Aviator Search, powered by AI and natural language processing (NLP), offers a unique way to access and read data seamlessly, regardless of format. Its conversational interface makes it easy for users to interact with their enterprise data, enhancing their roles with the skills of knowledge workers or search analysts. The real-time cloud-based data analysis enables users to quickly find answers, gain insights, and make better decisions.
April 2025: What’s new in OpenText Aviator Search CE 25.2
The Aviator Search CE 25.2 release extends the admin capabilities and performance improvements, new usability improvements, and many other additions. The main improvements in version CE 25.2 are listed below:
User enhancements to ease retrieving insight
Crossing the unhighlighted content to visit the next relevant section in the referenced document: Jumping between relevant chunks within a reference document allows end users to quickly identify and navigate between the highlighted chunks within a reference document, improving speed of reference reading and usability.
Admin UI enhancements
Continuing enhancements to bring ongoing improvements for the admin user:
Admin screens for enrichment module – Admins can now turn off/ turn on speech to text component during an ingestion workflow. This provides additional control to the customer on the use and consumption of enrichment components.
Ingestion time stamps and states provides information to the customer admin about recent ingestion cycle and next ingestion with the use of time stamps. Proving time and ingestion cycles and improving usability.
February 2025: What’s new in OpenText Aviator Search CE 25.1
The Aviator Search CE 25.1 release includes enhancements to Q&A, error log improvements for admins and many other additions. The main improvements in this release are listed below:
Identifying the in-house expert
Customers conduct Q&A as normal, now with the ability continue analysis with the best person in your organisation and return to their work better informed.
Expert Identification added, ranking the authors of the top reference documents based on the initial search.
Arrive informed with the list of content that gave you the answer and the details of the best person to continue the conversation.
Add people to data by listing out the content authors in the people tab, allowing you to discover the value of your data by its author not just its location and relevance.
Strengthens the evidence pattern by allowing users to understand how an answer is generated.
Benefits all user types regardless of whether a knowledge worker or a search analyst using Aviator Search.
Admin UI enhancements for error logging
Continuing enhancements to bring ongoing improvements for the admin user.
New error log pageadding a centralised location for easier error viewing and tracking.
November 2024: What’s new in OpenText Aviator Search CE 24.4
The OpenText Aviator Search CE 24.4 release includes various functional and performance improvements, new connectors, file format support and many other additions.
The main improvements in CE 24.4 are listed below:
Out of the box connector support
New connectors added for OpenText Content Management, OpenText Documentum Content Management, OpenText Core Content Management, Microsoft OneDrive and The Google Cloud Platform file system.
New connectors to allow customer to collect additional content from Off Cloud and On Cloud repositories, allowing organizations to take their first steps into GenAI.
Reduced ESG impact with no need to relocate, you can save costs and with no need to replicate, and save on any ESG expense
Safe for Secure verticals who cannot or do not want to place any of their content into the public cloud.
GenAI power to local data by allowing access to local content but with a secure index in Aviator Search with trusted link to Google’s LLM.
Bookmarking a Question
Customers can do Q&A as normal but if interrupted they have the ability to bookmark where they are and then return to that work later.
Overcome the challenge of constant changes in requests and requirements in day-to-day work, leaving users half-way through many differing tasks.
Access to previous analysis with a streamline process to produce waypoints within work.
Pick up where you left off discover increased productivity with the ability to return to an enquiry at the point you left, with no need to restart.
Admin UI enhancements for error logging
Trap Error messages that are exposed in the Admin UI
July 2024: What’s new in OpenText Aviator Search CE 24.3
Business users have a growing need to rapidly obtain direct answers from their enterprise content in order to complete their work. With no natural language search available across content, they are unable to easily search all content sources and obtain accurate answers fast. Instead, they spend cycles on repetitive tasks or waste hours trying to locate the content they have already been working on. In some cases, upgrading their content platform to a recent version is not a commitment IT has made, yet the business wants to leverage GenAI now.
Aviator Search can now offer a wider reach to your existing data outside of your OpenText platform, allowing you to search through enterprise data securely and across all repositories and data types (structured or unstructured, text, social). This new GenAI solution empowers organizations to untap the rich knowledge and connections hidden in their content.
The Aviator Search 24.3 release includes various functional and performance improvements, new connectors, file format support, and many other additions.
The main improvements in version 24.3 are listed below:
OOTB connector support
Microsoft Teams, Extended ECM, Documentum and Microsoft SharePoint Online – New connectors to allow customers to collect collaborative video meetings/chats for retrospective analysis and/or content retrieval.
Simple Admin UI for managing ingestion workflows
Customer admins can start/stop an ingestion workflow, as well as delete a repository or define new one.
Q&A on Teams chats and recorded meetings
Customers can do Q&A on the transcripts of meeting recordings and chat documents. Customers can also view the recording in an in-app viewer.
All pronouns and references in the questions are resolved and a rephrased question with resolved pronouns is shown to the end user to have more clarity on what question is being answered by Aviator Search.
Focused investigation
Customers can focus their research or investigation within a specific individual document and quickly understand lengthy content.
Single document retrieval search
Customers can now retrieve a single specific document. E.g. Get me the release notes of Aviator Search 24.3.
Re-direction to source system
Users can now redirect their search back to the source repository or system for a reference document, allowing users to then use the native interfaces on that file.
Suggested follow-up questions
To help keep the conversation going, Aviator Search suggests follow-up questions based on the active conversation.
The Financial Services industry is ripe with untapped potential for Independent Software Vendors (ISVs) looking to expand their offerings and impact. As this traditionally stable sector faces rising pressure to become more dynamic, customer-centric, and agile, ISVs are in a unique position to deliver innovative, tailored solutions—and become part of a joint journey with their clients and prospects. Driven by digitally savvy consumers, increased competition from FinTechs, and the demand for always-on, personalized services, financial institutions are accelerating their technology adoption. But this shift comes with strict requirements around security, compliance, and governance, creating both challenges and significant opportunities for ISVs. With the support of OpenText’s OEM Solutions portfolio, ISVs can easily and quickly embed powerful, enterprise-grade capabilities into their financial services focused applications—enhancing value, accelerating go-to-market strategies, and helping clients Banks, Insurance companies, Investment firms and others with confidence and security. Here are four key areas where ISVs can make an immediate impact within this industry:
1. Streamlining Document-Centric Workflows Manual document handling continues to slow down operations across the financial industry. From loan applications to client onboarding and insurance claims, paperwork remains a major bottleneck and although most companies have implemented processes and functionalities to accelerate the processing of documentation, there is still a long way for them to fully embrace the benefits of automatic and digital-first solutions that can help them even further. With OpenText™ Capture and Intelligent Document Processing , ISVs can embed advanced OCR (optical character recognition) and data extraction capabilities directly into their applications. This transforms paper-based and image-heavy processes into streamlined, automated workflows—turning unstructured content into structured, usable data in real time.
By integrating OpenText™ Capture, ISVs can offer clients: 1. Faster credit evaluations 2. Seamless onboarding experiences for new clients 3. Accurate, AI-powered data recognition from IDs and documentation provided at time of applications 4. Reduced manual data entry and human error
2. Enhancing Compliance and Accuracy with Intelligent Document Processing In financial services, compliance is non-negotiable. Regulatory bodies demand strict controls over how data and documentation are handled, stored, and tracked. Even internal business units within these institutions demand internal teams to find a solid way to process documentation in such a way that ensures protection from falling into liabilities, legal action or affecting their reputation. OpenText™ Capture uses AI and machine learning to automatically classify, tag, and organize documents based on regulatory rules. By embedding this functionality, ISVs can help their clients stay audit-ready—reducing risk and ensuring data governance is built into every process.
Benefits for ISVs and their clients include:
1.Automated regulatory compliance workflows 2.Accurate data capture with full traceability 3.Secure archiving and retention policies 4.Reduced exposure to regulatory fines
3. Turning Data into Actionable Offers with Predictive Analytics Customer data is an untapped goldmine—if you know how to harness it. One of the biggest challenges for financial institutions is turning fragmented data into targeted, actionable insights that drive engagement and growth. If you think about it, Financial Institutions manage massive amounts of data across their organizations, whether it is credit initiation information, transactional records, claims and investment historical transactions, interaction history via contact centers. digital channels and at branches. This means that making sense and generating value of such a large amount of information can be problematic and, let’s be honest, quite complex. But it doesn’t necessarily need to be that way. OpenText™ Analytics Cloud solutions, also available via the OEM portfolio, enables ISVs to build powerful analytics features into their client’s platforms—helping clients consolidate data silos and uncover key trends in customer behavior, churn prediction, and cross-selling opportunities.
Data Lakehouse & Analytics as well as Business Intelligence, Visualization and Reporting solutions are the core foundations of solutions ISVs can build and help clients achieve:
1.A 360° view of customers across all services 2.Predictive modeling for churn and acquisition 3.Automated report generation for actionable decision-making 4.Up to 70%+ accuracy in cross-sell predictions 5.A measurable increase in per-customer profitability
4. Elevating Customer Engagement with Personalized Communications In today’s market, customer experience is the new currency. Financial institutions want to build meaningful, consistent, and personalized engagement across channels as a way to better manage relationships with clients and better understand their needs. The presence of multiple channels such as in person, phone calls, e-mails, social media, and several other digital channels, makes the process quite complex, but not when technology can be leveraged to drive a new and improved engagement experience—and ISVs can help them do just that. Through OpenText™ Experience Cloud, ISVs can embed tools like OpenText™ Contact Center Analytics, OpenText™Digital Fax Solutions, OpenText™Core Messaging, and more to help clients communicate more effectively with their customers—wherever they are, and however they prefer. As an example, an Insurance Broker can be ready to reach out to customers at the time of relevant and important milestones, such as the purchase of a property and not only congratulate them for the purchase, but rather provide additional critical information that can elevate the whole experience and generate higher engagement. Providing tips, additional information on related services and even providing access to workshops and webinars related home improvement, can indeed make a substantial difference when personalizing and building meaningful relationships.
There are several benefits of OEM-ing the services of the Experience Cloud Solutions, but some of the most relevant are:
1.Personalized and timely client communications 2.A quiet seamless creation of Omnichannel engagement strategies 3.AI-powered content recommendations 4.Scalable personalization using OpenText Experience Aviator – via the use of generative AI
All the capabilities highlighted on this document, can help financial institutions transform customer interactions into loyalty-building experiences—something ISVs can deliver as a turnkey enhancement.
The Takeaway for ISVs Financial institutions are actively seeking innovative solutions that solve complex, real-world problems—but they don’t want to build them from scratch. This is where ISVs, backed by OpenText OEM Solutions, can shine. By embedding ready-to-use, enterprise-grade functionality, ISVs can:
-Speed up product development -Differentiate their offerings -Ensure compliance and scalability and -Unlock new market opportunities in banking, insurance, and fintech
The demand is there. The pain points are real. And the tools to help are ready.
Content powers virtually everything an organization does, sitting at the heart of product innovation, customer service, sales outreach, human resources, and day-to-day business activities. Yet, while vital to operations, content is often the very thing holding companies back.
Leading companies, at the top of their industries, are putting a spotlight on how content is used and managed, saying goodbye to siloed data sources and paper-based processes, which are hurting the flow of work.
Instead, organizations are turning content into a competitive advantage, leveraging automation and content integration to improve content access, insight, and relevancy—wherever information lives.
And the results are powerful, with improved agility, increased efficiency, shorter lead times, revenue gains, cost savings, and more purposeful communication and collaboration.
Are you curious if your content is weighing down productivity potential? Discover how OpenText customers leverage content integration to deliver information when and where it’s needed, creating better business outcomes in four important ways.
#1: Enhance service delivery through integrated content
When you’re the number one equipment rental company in Europe, providing trusted service to your construction and civil engineering customers sets you apart. With a fleet of more than 60,000 assets, including heavy-duty machinery, Loxam must operate as efficiently as possible to keep equipment in top working order and customers’ large-scale projects running on time.
Using content management APIs, Loxam organized critical business content and integrated with the company’s ERP systems, enabling fast document access to thousands of employees. As a result, with powerful search capabilities and improved information access, teams have current maintenance guides and safety reports at the ready, increasing customer response times, equipment services, and revenue—keeping Loxam the number one choice for rentals.
Dairy Farmers of America, one of the largest dairy companies in the world, plays a vital role in the domestic agricultural sector by connecting its thousands of farmer-owners to wholesale markets—processing raw milk shipments 365 days a year. To help orchestrate its value chain effectively, the organization relies on control documents to help calculate how much to pay producers for the milk from their farms. These documents are as critical as employee payroll, requiring fast, secure, and reliable processing.
A reliance on paper processes created an opportunity to streamline content management, with a move to integrate and standardize back-office processes, extracting data from control documents and integrating into SAP for onward processing. With digital workflows powered by content integration with SAP solutions, the company has improved the speed, accuracy, and cost-efficiency for core activities, including the creation and handling of critical control documents.
#3: Deliver real-time insight supported by content integration
For Metropolitan Utilities District, the fifth-largest public gas utility in the U.S., nothing is more important than the safe and reliable delivery of gas and water. Service excellence has been the company’s focus for more than 100 years. The faster the company can carry out repairs, the more the company can reduce the waste of resources, such as water. And improving information-sharing of the company’s deep institutional knowledge was identified as a way to expand that mission.
With a centralized content management platform integrated with SAP ERP applications and the company’s geographic information system, ArcGIS, field service personnel have on-demand access to technical and operational data, accelerating response to emergency repair calls for pumps, valves and other assets. Plus, field teams can instantly view all information assets tied to a specific gas valve or fire hydrant, resulting in faster, more efficient maintenance.
Explore how content integration creates a single source of truth at Metropolitan Utilities District.
#4: Improve the flow of information across the business
Cooper Standard specializes in sealing and fluid handling systems and components for the automotive sector. Many of the company’s products offer lifetime guarantees and, to honor its warranty promises, the company keeps detailed records, stretching back many years. And multiple ERP systems, shared drives, and spreadsheets had created a maze of silos and information management and compliance challenges, with paper-based warranty, manufacturing, personnel, and finance data hard to retrieve.
By moving to a content management platform integrated with SAP S/4HANA systems, the company improved the flow of information, with documentation for every part of the manufacturing and sourcing workflow easily searchable and accessible. And documents are stored securely on a write-once, read-many-times basis, creating a single, secure, compliant information resource for the entire business.
Learn more about how Cooper Standard harnesses data and content integration to improve information sharing.
OpenText: Integrate with anything
Discover how OpenText integrates content services with the applications used by teams every day, such as:
Technology leaders know their organizations’ profitable growth and business transformation are dependent on IT.
This leaves them pulled in two distinct directions. CIOs and IT leaders understand that to achieve these goals they must take charge of their organization’s digital roadmap and drive innovation for tomorrow. But at the same time, they can’t lose sight of maintaining operational excellence and delivering value today while safeguarding against ever-evolving threats.
They must also enable their entire organization – from developers to analysts and security professionals–to navigate the daily complexities of the digital age with frictionless ways of working. These teams need innovative solutions that empower–not hinder–progress. When IT teams are equipped with the right tools, businesses move smarter, faster, and more securely.
It’s a tall order and it’s a wonder CIOs get any sleep.
A recent OpenText whitepaper addresses this balancing act, offering insights into how technology leaders can tackle immediate challenges while strategically preparing for the future.
A careful balancing act
According to research from Accenture, 98% of organizations see technology as their top lever for reinvention, with 82% specifically identifying generative AI as a main driver. This AI-driven transformation will redefine jobs, automate mundane tasks, and allow workers to focus on strategy and innovation.
That puts a lot of pressure on CIOs to forge a successful digital path for their organizations that they must start building today. But today is filled with other concerns.
Immediate challenges that IT leaders grapple with include securing operations, limiting risk, preparing data for AI, and managing business-service delivery, all while inspiring and retaining talent.
In the 2024 State of the CIO survey fielded by Foundry, 75 percent of respondents said they are challenged to find the right balance between business innovation and operational excellence.
With these competing priorities, where should CIOs focus their efforts?
Information management is the solution
One way for CIOs to strike this balance, according to the whitepaper, is to follow information management practices by adopt a few basic principles:
Think holistically about using data to power and protect organizations
Integrate and centrally manage all information within the company
Deploy in cloud environments to maximize flexibility
Ensure end-to-end security and secure data management for AI use cases
By leveraging these best practices, businesses can start to transform information into a strategic advantage, cutting through the chaos to start to make data-informed and decisive action. IT leaders know, after all, that trusted information is the foundation upon which innovation, security, and transformation are built. They also know that the time to act is now or risk dulling their competitive edge.
By implementing comprehensive information management solutions based on AI, cloud, and security, CIOs can address both immediate operational needs and long-term strategic goals. It might sound daunting. However, with the right partner it’s simple and it’s effective. It’s common sense.
Information reimagined
Learn about how CIOs can tackle technology challenges today while strategically planning for tomorrow
OpenText stands beside CIOs and their teams as a trusted partner in helping navigate complex digital transformation, mitigate risk, and drive sustained innovation. With OpenText, IT decision-makers can focus on what truly matters: Building the future of their business by turning IT from a cost center into a competitive advantage.
We empower businesses to not only accelerate cloud adoption with seamless integration across platforms but also automate intelligently to encourage efficiency and innovation as well as secure and govern data for AI-ready compliance. Think of us as your ‘one-stop-shop’ for all your complex digital ecosystem needs.
And maybe – just maybe – CIOs can finally get a good night’s sleep.
To thrive in the AI era, continuous learning is not just important—it’s essential. From software engineering to accounting, every aspect of how we work is transforming and staying ahead requires ongoing skill development and adaptability.
At OpenText, we believe learning fuels innovation and growth, which is why we invest in continuous learning and professional development at every stage. Through our study programs, educational allowances, and professional development initiatives, we support OpenTexters to stay relevant by building the knowledge and skills to help them thrive in today’s fast evolving environment.
Recognizing the value of continuous learning to progress careers, we caught up with OpenTexters who’ve recently leveraged the company’s education allowance to supercharge their skills and shape their careers. Here’s what they said:
Alejandro Bautista, a customer operations program manager based in the Philippines, used the education allowance to complete a doctoral degree in project management. “Gaining my degree has given me a new perspective plus the confidence and ambition to learn things that have boosted my knowledge in project management. It’s been a valuable opportunity for my professional and personal development.”
Judy Hazel Cruz, a senior manager in cloud applications consulting based in the Philippines, highlighted that in her role it’s important to stay relevant in a constantly evolving industry. Judy used her education allowance to attend the International IT-BPM Summit, which explores current issues facing the IT industry. “It’s empowering to be in a space where IT professionals from different organizations come together to exchange knowledge, best practices, and innovative solutions,” said Judy. “Beyond the insights, the experience was engaging and inspiring and provided me with practical takeaways that I can apply in my role.”
Gerasimo Torres, a cloud support manager based in the Philippines, said the education allowance helped him advance his career after using it to enrol in a Master of Business Administration (MBA) program. Having completed his studies, Gerasimo says he now feels empowered him to take on larger responsibilities and contribute more effectively to his department’s objectives. He also feels prepared for future leadership opportunities.
“I’m grateful for OpenText’s dedication to employee growth and development through the education allowance. It reflects the organization’s commitment to supporting employees in upgrading their skills, expanding their knowledge, and advancing their careers. It encourages a culture of continuous learning, benefiting both individual career progression and OpenText’s long-term success.”
Are you ready to expand your skills and reimagine your career with OpenText? Explore our open roles.
