Imagine you’ve found the perfect opportunity with a new customer. Discussions seem promising, you’re practically shaking hands on the deal, and they drop the question: “Are you EDI (electronic data interchange capable?” Suddenly, having an EDI strategy —a vague concept just moments ago— becomes mission critical.
This scenario is incredibly common. If it isn’t that, it could be a merger or acquisition demanding system integration, growth initiatives necessitating rapid partner connections, your legacy software hitting end-of-life, or even the retirement of the one person who knows your systems inside and out. The trigger can vary, but I find the last-minute scramble to get an EDI solution up and running, to be a recurring theme.
It’s understandable that these sudden EDI mandates create anxiety, and I see that firsthand in the questions businesses ask us, as we begin scoping their EDI strategy projects. I’ve heard everything from “Will we have transaction visibility?” and “How quickly can we get this EDI solution up and running?” to the frequently asked “Can you integrate into our existing environment, like a plug-and-play?”
This blog aims to demystify EDI, drawing on my experiences with our customers, as an Account Development Executive at OpenText Business Network.
5 Signs you need to update your EDI strategy
Is it time to update your EDI strategy? Look for these telling signs:
1. Aging systems
Just the other day, I met with the CTO of a manufacturing company facing a major hurdle: their on-prem infrastructure had become a leaky bucket, making outsourcing EDI their only way to plug the resource drain.
Customers are often tied to in-house systems that, despite past customization, now limits their ability to adapt to the rapidly changing B2B integration landscape. This is exactly the kind of challenge an experienced EDI vendor is equipped to handle. We can swiftly grasp the complexities of your systems and leverage our proven expertise, shortening your learning curve and ensuring a smoother transition.
Key takeaway: Don’t divert valuable time and resources away from your core business and wait for inefficiencies to creep in so deep.
Ecolab precisely illustrates this challenge. The complexity and high costs of their in-house EDI solutions became a significant business impediment, ultimately leading them to seek our expertise.
2. Global expansion
Businesses can no longer afford to ignore the global marketplace. But scaling globally means diving headfirst into a vortex of complex B2B information flow—borders, time zones, languages, and the ever-shifting sands of trade mandates. Recent tariffs have turned this challenge into a fight for survival, demanding rapid partner onboarding and a trading partner matrix that bends, not breaks.
This reminds me of a European apparel company that was looking to strengthen their relationships with US retail giants. They came seeking our expertise and existing relationships with Nordstrom and Macys among other giant retailers of the world, to solidify their operations. Now, flip that scenario. US companies grappling with EU cross-border trade and e-invoicing mandates? It’s a whole different beast. I’ve personally witnessed how the B2B complexity multiplies, turning simple EDI transactions into a logistical nightmare.
Key takeaway: Don’t burden your local team with global complexity. Instead, tap into an EDI vendor with a proven global network, a network your potential partners are likely already plugged into.
Let me tell you about an F&B company I met with, that was knee-deep in an ERP migration project. The IT Director was convinced the new ERP would be a game-changer. But, as they say, the devil is in the details. The first hurdle? B2B integration.
Turns out, there were about 10 different touchpoints, one of which was EDI, that needed seamless data flow into and out of the ERP. Weeks turned into months, as they swept through data, scattered across systems like confetti after a parade. The SI finally reached out to us, their EDI vendor, to help map out their ecosystem.
We make EDI integration remarkably straightforward with pre-built adapters for SAP, Dynamics 365, NetSuite, and practically any major ERP out there. Whether it’s a full migration, a version upgrade, or simply automating processes with ERP integration, our experience shows the smoothest projects bring us in early, making sure EDI doesn’t become a last-minute headache.
To illustrate the difference: integrated ERP-EDI systems pave a smooth, predictable path to effective trading partner collaboration, clear supply chain visibility, and minimal disruptions. In stark contrast, manual data entry is like trying to navigate rush hour with a map drawn on a napkin, while your trading partners are constantly changing the route, and every wrong turn hits you with a hefty penalty.
Key takeaway: Bring in EDI experts early. Ultimately, it’s an ROI question: is it more profitable to constantly address ASN nightmares, or invest in a solution that eliminates errors from the start?
I’ll never forget this interesting conversation I had with the newly appointed IT manager at an automotive company – he inherited a system that was, shall we say, creatively assembled. At that point, an EDI strategy was practically non-existent as the EDI setup was a spaghetti mess of legacy systems, manual workarounds, and enough spreadsheets to wallpaper a warehouse.
The evident shortcomings of the handover process (or rather the lack thereof) were immediately apparent, as our initial conversations were entirely dedicated to basic system familiarization. It naturally progressed into a vendor consolidation project for their VANs and EDI translation software, a common scenario we see.
We are well-versed with the expectations for new IT managers, Directors or VPs to deliver process efficiencies and cost-savings. Successful implementation of such initiatives often hinges on EDI modernization, which drives automation. A strategic project like that could help achieve both immediate and long-term IT efficiency goals.
Key takeaway: Don’t settle for duct-tape solutions. Strategic EDI investment in a future-proofed EDI system is a more visionary and sustainable approach than perpetually mending a patchwork quilt of outdated systems.
No lawyers involved (yet!), but the frustration a retail supplier I met felt, when their EDI support went MIA, might explain the title. For years, they relied on a seemingly adequate EDI vendor: transactions flowed, orders processed, invoices exchanged.
However, critical support incidents—trading partner connection failure, mapping errors, or a compliance hiccup— revealed an agonizing reality. Their IT team, already stretched thin, would spend hours on hold, wading through endless support tickets, and receiving vague, delayed responses. The true cost became apparent during a peak season, with significant ASN chargebacks and strained trading partner relationships.
Sadly, it’s a pattern I’ve observed repeatedly: the initial cost savings of a seemingly ‘good deal’ often masks a support nightmare, exacerbated by the painful and time-consuming prospect of migrating to a new EDI vendor.
Key takeaway: Don’t let poor support sabotage your operations. When those initial ‘savings’ are consistently eroded by costly chargebacks and countless wasted IT hours, the question inevitably arises: at what point does rational decision-making override the sunk-cost fallacy?
We understand this critical need for reliability, which is why our robust Service-Level Agreements and proactive support teams demonstrate our deep commitment to providing a stable and dependable platform.
While an EDI strategy project might appear daunting, the true complexity lies in managing the consequences of broken processes. Partnering with a reliable EDI provider can take the stress out of the project.
We believe in building strong partnerships and providing the service you deserve. If you’re ready to move away from reactive fixes and towards a stable, efficient platform, I encourage you to explore our easy EDI integration solutions and get in touch.
Let’s talk about your unique EDI requirements and how we can help.
Modern insurers are handling more content than ever before—from accident photos and correspondence to policy applications and inspection reports. The challenge isn’t just storing all of this critical documentation. It’s empowering your claims adjusters, underwriters, and customer service representatives to use it effectively, at speed, and in context. Even with robust policy and claims systems like Guidewire in place, disconnected content continues to slow down decisions, increase costs, and expose organizations to compliance risks.
That’s where OpenText™ Content Management for Guidewire comes in. By bringing enterprise content management directly into the systems you use every day, like PolicyCenter and ClaimCenter, you can eliminate silos, accelerate outcomes, and strengthen compliance while building better relationships with your policyholders.
Access claims and policy content in the flow of work
With seamless, UI-level integration between Guidewire and OpenText Content Management—powered by Ready for Guidewire validated accelerators for both ClaimCenter and PolicyCenter—underwriters, claims adjusters, and customer service teams gain immediate access to the content they need, right within their familiar applications. No switching tabs, no hunting down documents.
Easily access all related content, data, people and tasks directly within the Guidewire interface.
Real-time synchronization ensures that every document is automatically tagged and aligned with the right policy, claim, or customer. As a result, your teams gain full context at every step of the insurance lifecycle, helping them act faster and with greater confidence.
Because the integration is embedded directly into the familiar Guidewire interface, users don’t have to learn a new system or workflow. Content management becomes a natural extension of their daily tasks—no training cycles, no change management delays. This intuitive experience drives faster adoption and keeps your workforce focused on delivering results, not navigating tools.
A centralized platform for smarter, safer content
All content uploaded through Guidewire is stored securely in OpenText Content Management, eliminating scattered storage solutions and enabling seamless content access across departments and systems, including Salesforce®, Microsoft® 365, and SAP®.
Working from a single source of truth, teams always access the most current and accurate version of every document. No more emailing attachments or searching through outdated folders. Everyone sees the same content, updated in real time. This not only reduces the risk of error but also streamlines collaboration and accelerates decisions across policy and claims processes.
With precise, role-based permissions, enterprise content management tools give you full control over who sees what, supporting both governance and audit-readiness. From underwriting to claims resolution, teams can collaborate securely while maintaining full compliance with industry regulations.
Bring AI-powered efficiency to your team
What if every knowledge worker had an AI content assistant? OpenText Content Aviator enhances content-driven work in Guidewire by delivering intelligent assistance for high-volume, high-value tasks. Whether it’s summarizing lengthy claim files, comparing policy versions, or generating outbound correspondence, your teams can rely on AI to work smarter, not harder.
Empower users with an AI content assistant directly within Guidewire.
For knowledge workers managing dozens or even hundreds of cases, this means more time spent on strategic decisions and customer engagement, and less on routine tasks and manual searches.
Built for insurance. Ready for transformation.
OpenText offers a full suite of content management solutions that support the entire insurance lifecycle—from onboarding and servicing to renewal and archiving. By leveraging AI-ready, scalable information management, insurers can streamline operations, modernize content-centric workflows, and deliver more connected, responsive customer experiences, all without leaving Guidewire.
To learn more about how OpenText Content Management for Guidewire can help your organization reduce risk, improve efficiency, and deliver faster decisions, visit our listings on the Guidewire Marketplace.
OpenText™ Process Automation (AppWorks™) is a low-code development platform for building smart, engaging, easy-to-deploy process automation and dynamic case management applications. It empowers everyday users to quickly automate critical business processes while offering deep integrations into leading ECM platforms to harness the power of enterprise content for improved process efficiency.
April 2025: What’s new in OpenText Process Automation CE 25.2
OpenText Process Automation 25.2 introduces updates for improved agility, streamlining both solution development and deployment experiences.
Elevated experience for solution builders: Developer Aviator, an AI-powered development feature, was initially designed to empower business users to generate apps. Now, it’s enhanced to allow professional developers to create artifacts within existing applications. Additionally, all solution builders can use Developer Aviator to generate email templates, streamlining processes and reducing development time. For pro-code development, developers have flexibility to use their preferred Integrated Development Environment (IDE).
Optimized deployment with DevOps Console: Deploying applications has been a manual, time-consuming process, requiring users to download, re-upload, and deploy packages for each environment. Public cloud customers have relied on cloud ops teams to manage deployments.
A new feature, DevOps console, is a self-service tool that allows relevant users to deploy no-code applications across environments through policy-driven pipelines. This feature streamlines the deployment experience while maintaining high security standards and boosts operational efficiency.
Feb 2025: What’s new in OpenText Process Automation CE 25.1
OpenText Process Automation CE 25.1 introduces updates designed to streamline the solution-building experience, making it more efficient and intuitive.
Efficient solution-building experience
Assign multiple actions to a single rule: Solution builders can now add multiple actions to a single rule, allowing up to 20 actions per rule. Users can define a global condition at the rule level and each action can also have a condition. This flexibility enables efficient solution design, allowing a single rule to incorporate complex business logic.
For an intuitive experience, event-based rules are now split into separate front-end and back-end rule types respectively.
Custom message for mandatory form fields:For a seamless user experience, solution builders can add relevant validation or custom messages for mandatory fields in a form.
Enhanced RPA integration in a business process: Easily enhance RPA integration within your business processes with the new out-of-the-box RPA activity. This feature allows workflows to connect with an RPA process, execute tasks, and retrieve data from the RPA process. The RPA activity in a business process uses the RPA service to connect to the configured RPA vendor.
Nov 2024: What’s new in OpenText Process Automation CE 24.4
OpenText Process Automation CE 24.4 introduces exciting updates that streamline the experience for knowledge workers and solution builders, making process automation smoother and more intuitive.
OpenText™ AppWorks™ is now OpenText™ Process Automation
We are simplifying our portfolio and renaming our products to make it easier for you to understand and find our solutions. Starting November 1, we will transition to a more cohesive approach, using descriptive names that clearly highlight our offerings, and the pain points they solve. This change will not only clarify our products but also enhance your experience and make it simpler to explore the solutions that deliver against your business needs.
Optimized process automation experience
In-App Notifications: No more checking emails for status updates! Knowledge workers will now receive in-app push notifications for important events like task assignments or new cases. Solution builders can customize which events trigger notifications, ensuring the right alerts reach the right people.
Never miss a thing with in-app notifications
Case-Insensitive Search: Searching just got easier! Users can now perform case-insensitive searches across all columns, regardless of database settings. This capability ensures accurate, consistent and relevant results without worrying about capitalization.
Productive solution development experience
Modern Development Application: This new single-page app, accessible via a standalone URL and separate from the general admin UI, provides a streamlined interface for an efficient solution-building experience. With simplified navigation, easy access to development tools, and bookmarking options, solution builders, including business users, citizen developers, and professional developers, can boost productivity and work more efficiently.
Simplify solution building with a modern experience
Empower your administrators with targeted alerts
System alerts: With this capability, administrators can ensure relevant communication through tailored alerts. Administrators can configure system alerts to notify all users of critical system updates, while application alerts reach only the users of relevant applications. This targeted approach enables administrators to streamline communication, ensuring important updates reach the right audience.
Elevate system reliability through tailored alerts
July 2024: What’s new in OpenText AppWorks Platform CE 24.3
AppWorks CE 24.3 represents a major advancement in process automation application development, thanks to its use of AI to empower business users to quickly design their own process applications. The latest version also includes enhancements including a new integration with AI-powered SaaS cloud content management, and flexible options for solutions builders to further enhance their applications.
Introducing Developer Aviator: An AI-powered feature for expedited app development
Developer Aviator, powered by AI, enables business users to create a variety of basic applications without extensive knowledge of AppWorks or process modeling. These applications can encompass data models, business processes, role-based access control, and content management. Developer Aviator offers three straightforward options for generating applications for process automation:
Text instructions: Enter a series of simple text instructions at the prompt
Templates: Configure ready-made templates tailored for standard processes
Excel file: Import a Microsoft™ Excel™ file of a process previously tracked by spreadsheet, enhancing security and governance
Once Developer Aviator has created the basic application, solution builders can use the low-code tool to further customize the application, incorporating business rules, system integrations, and other attributes to meet specific process requirements.
Developer Aviator accelerates time-to-value by reducing dependency on IT or professional developers for basic app creation, enhancing agility to adapt to changing organizational needs. Users can share projects with professional developers to collaborate and add custom code, scaling the project as necessary.
Administrators can leverage AppWorks’ governance features to manage business users and oversee app generation, preventing the sprawl of applications within the organization.
Watch Developer Aviator in action
AppWorks and Core Content integration: An efficient solution for complex workflows
The integration of AppWorks with OpenText™ Core Content offers an efficient and flexible approach to automating complex workflows while easily managing process-centric content. As a SaaS solution, Core Content offers the agility and flexibility to quickly address content needs for new line-of-business, department, and industry use cases with minimal IT involvement. Core Content seamlessly integrates with crucial business tools, including SAP, Salesforce, Google Workspace, and Microsoft, ensuring the easy availability of process information to stakeholders and preventing data proliferation.
Like other OpenText content management platforms, Core Content uses business workspaces to manage documents. These workspaces are created and updated based on events. When an application builder creates a workspace in AppWorks for a process, this seamless integration automatically makes that same workspace available in Core Content. Additionally, when a user uploads a new document to that workspace in Core Content, the corresponding workspace in AppWorks is automatically updated to expose the same document. This synchronization ensures all users have a complete and consistent view of process-related content, no matter which application interface they are using.
Access Core Content’s workspace within AppWorks
Enhancements for an improved development experience
Modern development application: AppWorks CE 24.3 introduces an improved single-page application designed especially for citizen developers to build low-code applications. This application features a user-friendly interface facilitating quicker application development, easier access and navigation, and the ability to bookmark essential development artifacts. This feature is currently available for solution builders using Developer Aviator for app generation.
File Connector: In AppWorks CE 24.3 File Connector has matured from a community connector with limited support to a fully supported AppWorks product feature. File Connector allows process applications to interact with files on a computer, enabling activities such as reading, writing, copying, moving, and deleting files.
Page redirection on task actions: Solution builders can configure rules to redirect a page upon task completion. Page redirection can be configured to go to a previous location, to a specific URL, or to a home page.
April 2024: What’s new in OpenText AppWorks Platform CE 24.2
The AppWorks team is pleased to introduce an array of features for both solution builders and users, to enhance productivity, accelerate time to value, and improve user experience.
Data deletion framework: Using this framework, solution builders can set policies for deleting large volumes of outdated transactional data. Strengthen data governance by scheduling deletions on a daily, weekly, or monthly basis, previewing the impact, and adjusting as needed. Remaining focused on current tasks while historic data is being deleted in the background, ensures a lean, secure, and compliant application, thereby minimizing the risk of data breaches.
Data Deletion Framework
Mark a record read/unread: Prioritize tasks by marking records as unread and revisiting them later. Enable this configuration at the design-time for the ability to mark a record read/unread and identify higher priority items in a glance. This feature is enabled by default for the tasks in inbox.
Mark a record as read/unread
Multi-level sorting: Retrieve desired information quickly from a results list with multi-level sorting. While sorting out data in a list, select multiple columns and then arrange sorted items in a logical order to gather required information.
Sort on multiple columns
January 2024: What’s new in OpenText AppWorks Platform CE 24.1
AppWorks now provides a generic AI Connector Service that enables customers to integrate popular AI platforms such as OpenAI or Google Bard within AppWorks business processes. A new ‘AI task’ activity has been added to business process modeling to allow solution builders to use the AI Connector Service to send prompts to configure generative AI models and capture their responses. The prompts can be modified to receive improvised responses.
Add intelligence to processes to:
Analyze publicly available information to facilitate better decision making – for example in wealth management or vendor onboarding
Automate case routing based on sentiment analysis of an incoming request – for example to improve handling of citizen service requests
Provide customers with automated updates on case progression
Translate content for outbound communications
Pull current FX rates or other data
And more…
The enhanced AppWorks Platform CE 24.1 offers flexible task rejection options. Using the Dynamic Workflow Reject Task Action, a user can choose to either simply reject the task and end the workflow or reject the task and assign to a relevant persona.
The default option for the Dynamic Workflow Reject Action is reject the task and assign to the workflow initiator.
Options for the Dynamic Workflow Reject Action
Send email updates to as many recipients as relevant for the process with the revised email template where the recipient fields, including To, Cc, Bcc can now accommodate unlimited email addresses.
Email template expression editor
October 2023: What’s new in OpenText AppWorks CE 23.4
AppWorks excels at helping organizations quickly create applications to automate complex, end-to-end business processes, however there are often repetitive, high-volume human-centric tasks within those processes that are time-consuming and error prone. To address these types of tasks, AppWorks Cloud Edition (CE) 23.4 adds robotic process automation (RPA) capabilities via integration with OpenText™ Operations Orchestration, allowing organizations to further enhance their process automation applications by creating and using software robots that mimic screen-based human actions to perform routine tasks such as logging into various applications, filling out forms, and collecting, manipulating, or merging data from multiple sources including legacy systems.
Increase agility using RPA to automate mundane, repetitive tasks.
This release also delivers enhancements to the dynamic workflow feature in AppWorks, including support for pushing notifications for specific tasks, as well as improvements to both the user experience and APIs.
For OpenText™ Contract Center, we’ve enhanced the obligations tracker so that users can more easily track their contractual obligations through to closure, including the addition of task notifications that can eliminate the need for manual reminders and reduce the risk of forgetting about or missing a deadline.
Quickly create notifications to effectively track contractual obligations.
July 2023: What’s new in OpenText AppWorks CE 23.3
Recent enhancements provide users with the ability to attach user-generated documents or files when sending an email, i.e., invoices or quotes, as well as the ability to attach documents or files from content management systems such as OpenText™ Extended ECM, OpenText™ Documentum™, OpenText™ AppEnhancer, etc., which was previously supported. This new capability ensures that all attachments are archived along with the email, regardless of the attachments’ origin.
Additionally, the user experience has been further enhanced by enabling users to more easily manage email templates directly from the AppWorks home screen and refine search criteria when working with a global email address book.
For OpenText™ Contract Center, recent enhancements allow business users to create and save charts and reports in the application without assistance from an application administrator.
Easily manage email templates directly from the AppWorks home screen.
April 2023: What’s new in OpenText AppWorks CE 23.2
In AppWorks Cloud Edition (CE) 23.2, recent enhancements include integration with OpenText™ Core Signature to provide secure, enterprise-grade, digital signature capabilities for signing quotes, contracts and other documents in a fast, compliant and hassle-free way. This release also includes enhancements for email templates, enabling users to create and modify email templates directly from the AppWorks home screen, as well as enhanced integration with OpenText™ Intelligent Viewing, a cloud-first universal file viewing solution that allows users to view, compare, search, highlight, redact, annotate and publish documents.
OpenText™ Contract Center now includes support for OpenText™ Documentum™, as well as advanced search capabilities and the ability to customize and configure the user dashboard, including default layouts based on roles. Users can now add, remove, and/or rename tiles, update tiles with a new list, and expand or collapse tiles as desired.
February 2023: What’s new in OpenText AppWorks CE 23.1
This release includes enhancements to the ‘Deadline’ and ‘Notification’ building blocks to support the configuration of complex escalation/notification rules on tasks. It also introduces pre-defined list filters which can work alongside end-user defined filters, plus shortcuts that streamline navigation between items.
This release also features several enhancements to OpenText™ Contract Center, including configurable data-entry forms for each organization and contract type, global contract search, the ability to save and re-use search criteria, and options to preview and export search results and link related workspaces, i.e., vendor, customer, etc.
October 2022: What’s new in OpenText AppWorks CE 22.4
Enhancements in AppWorks Cloud Edition (CE) 22.4 include support for Git, GitHub and GitLab, improved audit capabilities, easier navigation from lists, user-enabled dynamic workflows that can reduce the burden on developers, dynamic layouts that use rules to hide information and ensure data privacy, and a low-code EIS Connector that allows consumption of REST APIs without the need to write code.
August 2022: What’s new in OpenText AppWorks CE 22.3
Recent enhancements give developers more control over UI responsiveness and how users are able to interact with items presented in a grid view. Additionally, the user profile page has been updated to provide an option to select a preferred locale for the user interface, and further enhancements to integration with OpenText™ Documentum™ gives users more control when versioning and renaming documents from AppWorks applications.
June 2022: What’s new in OpenText AppWorks CE 22.2
Recent enhancements include a new interactive report view for lists that allows end users to gain insight into their data, enhanced integrations with OpenText™ Documentum™ and OpenText™ AppEnhancer™ (formerly OpenText™ ApplicationXtender) and a new user profile feature that allows application users to update their profile image and manage up to five email signatures in their user profile, including a default signature.
Enhancements to the contract obligations feature in OpenText™ Contract Center further increase efficiency by allowing users to set timers for contractual commitments and add escalation instructions to provide additional clarity. Also, contract authors now have the option to add custom rules at the clause level of a contract, improving productivity and enhancing the authoring experience.
Save time and improve the user experience with a new interactive report view for lists.
February 2021: What’s new in OpenText AppWorks Cloud CE 22.1
In Cloud Edition (CE) 22.1, new REST APIs for integrating AppWorks’ task management and business workspace with other systems provide a modern approach to integration – one that performs well, is highly scalable, simple, and easy to modify and extend. In addition, improved error handling capabilities make it easier for a caseworker to recognize and correct mistakes and exceptions.
For OpenText™ Contract Center, a new Obligation Management feature allows contractual obligations to be defined, managed and tracked, increasing staff efficiency and ensuring commitments are visible and appropriately managed. Additional personalization options offer users greater control over email notifications, and an enhanced UI provides more space on the screen, making it easier to find relevant contract details.
Define, manage and track contractual obligations for greater insight and visibility.
Enhancements include the ability for users to save filters for reuse, a streamlined UI for faster performance and a refreshed layout for case histories with business-friendly messages that provide a holistic view of a case. In OpenText™ Contract Center, CE 21.4 enables business analysts to add attributes on their own.
Additional AppWorks Case Accelerator enhancements help developers get a head start on building applications, and a new JavaScript API for the AppWorks client simplifies customizations. The API allows your custom code to embed seamlessly into the end-user experience.
In February 2025, Bybit, a major cryptocurrency exchange, suffered one of the largest heists in digital finance history. Hackers stole $1.5 billion in Ethereum by exploiting security. While this attack was external, the financial services industry faces an even greater threat—insider-driven breaches.
In recent months, malicious insiders have been caught selling confidential bank client data, leaving customers vulnerable to fraud and identity theft. Even government institutions aren’t safe, as seen in the CFPB breach where an ex-employee illegally transferred the personal data of over 250,000 consumers.
Insider threats: a growing concern
Unlike external cyberattacks, insider threats are harder to detect because they come from employees or contractors who already have access to sensitive systems. According to Verizon’s 2023 Data Breach Investigations Report, insider threats now account for three out of every four data breaches.
The financial sector is particularly vulnerable:
The average data breach cost in financial services rose to $6.08 million in 2024, up from $5.90 million the previous year (Statista, Cost of data breaches in financial industry worldwide, 2024).
64% of financial firms have more than 1,000 sensitive files accessible to every employee (Varonis, 82 Must-Know Data Breach Statistics, 2024).
Cybersecurity talent shortages have hit a record 4.8 million unfilled positions, weakening financial institutions’ ability to detect insider threats (ISC2, Growth of Cybersecurity Workforce Slows in 2024 as Economic Uncertainty Persists, 2024).
With features like unsupervised machine learning-based anomaly detection, behavioral risk scoring, and seamless integration with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot, OpenText helps financial organizations automate threat hunting and detect insider and other elusive threats in days instead of months, reducing the cost and damage of breaches.
Don’t wait for the next breach
The stakes have never been higher. Whether it’s billion-dollar crypto heists or employees leaking sensitive data, financial institutions must act now. We’ve got you covered with our latest guide to AI-powered threat detection and response in the financial services industry. Learn how you can elevate your organization’s defense against unknown threats posing some of the biggest cybersecurity challenges.
In today’s data-driven world, managing enterprise content efficiently while ensuring compliance and security is a top priority for organizations. OpenText™ Documentum™ Content Management (CM) has long been a trusted enterprise content management (ECM) platform, offering robust capabilities to handle vast amounts of content with precision. Now, with the introduction of OpenText Documentum CM’s AI-driven workflow insights powered by OpenText™ Content Aviator, customers can take their business processes to new heights. This innovative feature integrates AI directly into workflows, providing actionable insights at every step to streamline decision-making. Let’s explore how this new capability, alongside OpenText Documentum CM’s existing strengths, can supercharge your information ecosystem.
Supercharge workflows with generative AI
OpenText Documentum CM CE 25.2 includes new AI-enabled workflow insights technology that will revolutionize the way reviewers interact with content at every step of the workflow process. OpenText Documentum CM’s workflow capabilities have always been a strength, offering a configurable environment with pre-built templates (e.g., 20+ for life sciences) and advanced features like task escalation, and real-time monitoring. The new AI-driven workflow insights powered by OpenText Content Aviator takes this to the next level by embedding AI content management directly into each step of the workflow process. At every stage, an AI content assistant analyzes the content, extracts key data points, presents pre-defined insights and answers real-time questions from reviewers, enabling faster, more informed decision-making.
This AI integration not only enhances productivity but also maintains OpenText Documentum CM’s commitment to security and compliance. OpenText Content Aviator adheres to ACLs, ensuring reviewers only see authorized data, and its privacy-first approach means no customer data is used to train LLMs. Additionally, the AI can generate summaries, reports, or even draft communications (e.g., emails to stakeholders) at each workflow step, further enhancing productivity. For industries like Logistics and Transportation, Air France KLM could use this feature to summarize invoice statuses at each approval stage, reducing payment times even further.
Conclusion: Transform your information ecosystem using OpenText Documentum CM with OpenText Content Aviator
OpenText Documentum CM’s AI-driven workflow insights offer a transformative solution for managing your information ecosystem. From streamlined document management and ironclad security to scalable cloud deployments, AI-powered insights, and seamless integrations, OpenText Documentum CM empowers organizations to operate efficiently and compliantly. The new AI-driven workflow insights feature takes this a step further by providing actionable insights at every step, enabling faster, data-driven decisions, as seen in potential applications for customers like Tata Power Delhi and Open Grid Europe.
Whether you’re a global enterprise managing billions of documents or a regulated industry ensuring compliance, OpenText Documentum CM’s AI-driven workflow insights powered by OpenText Content Aviator can supercharge your processes. Ready to revolutionize your ECM strategy? Take OpenText Content Aviator for a test drive.
STAREAST is the spot for all things software testing and quality. Experience a two-day tech expo with leading-edge technologies under one roof, plus a stacked lineup of 75+ talks. Whether you’re there in person or online, you get the same awesome content.
And don’t miss out on our latest innovations in OpenText Functional Testing and OpenText Performance Engineering. Ask our experts about enhancing reliability with automated functional testing and boosting efficiency with cutting-edge performance engineering.
Short on time?
Catch a quick 10-minute live demo on “Gen AI Automation across DevOps” at these times:
April 30 – 11:15 a.m., 4:00 p.m., 5:45 p.m.
May 1 – 11:00 a.m., 1:00 p.m.
Book a personalized meeting for a deeper conversation around test automation solutions or AI-powered DevOps. Talk with our experts about:
Why generative AI is an area of interest for industry analysts.
Game-changing methods that boost productivity and focus on value-generating work.
Innovations in generative AI improving the speed of development and testing.
Watch us live from STAREAST on Wednesday, April 30th at 2:45 p.m. OpenText’s Solution Consultant, Mason Henry, will be talking about how AI is flipping the script on building, testing, and securing apps. Get the rundown on how to:
Slash your testing TCO.
Seamlessly create and keep up with test scripts.
Boost your test coverage.
Register now to secure your place. We hope to see you in-person or online at STAREAST!
Expo hours: Wednesday, April 30, 2025 10:30 a.m. – 2:00 p.m. ET 3:30 p.m. – 6:30 p.m. ET
Thursday, May 1, 2025 10:15 a.m. – 3:00 p.m. ET
Location: Rosen Centre Hotel 9840 International Drive Orlando, FL 32819
The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.
1. Poor insights and manual human tasks stifle innovation and increase costs.
Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?
Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.
The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.
Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.
Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.
New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.
2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.
What’s your current security posture and how are you planning your next move?
An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks.
Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.
Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.
Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.
Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.
3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.
Are you managing all aspects of integration and simplifying for maximum results across teams?
Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.
DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.
Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.
Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.
Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.
The DevSecOps loop illustrates a modern approach: connected and continuously evolving. Security and AI automation are not an afterthought for OpenText, but an integral and comprehensive part of the software development and management lifecycle that accelerates and fortifies each process—shifting siloed tactics into a holistic strategic advantage.
Why OpenText for next-gen DevSecOps?
End-to-end DevOps excellence – Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.
Embedded security everywhere – Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.
AI insights & automation – Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.
Secure app deploy & monitor – Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today’s rapidly evolving threat landscape.
One trusted DevSecOps platform – OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.
OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…
Financial Services Institutions (FSIs) face a pivotal moment: capturing the attention and loyalty of Generation Z (Gen Z). Born between 1997 and 2012, this digitally native cohort is redefining financial landscapes with expectations for instant results, ethical practices, and seamless digital experiences. For FSIs ready to evolve, the potential is immense.
Decode the Gen Z financial consumer
Gen Z embodies a blend of caution and ambition. Having witnessed economic downturns like the 2008 financial crisis, they are prudent yet entrepreneurial. While they may harbor skepticism toward traditional banking, they are eager to build wealth and prioritize financial security earlier than previous generations. Notably, Gen Z is projected to become the wealthiest generation by approximately 2035, primarily due to a significant wealth transfer from Baby Boomers.
The digital mandate: Beyond basic banking
For Gen Z, digital proficiency is non-negotiable. A staggering 99% have used a mobile banking app in the last month, with nearly 50% managing their finances exclusively via smartphones. Moreover, 60% prefer to open accounts directly from their mobile devices.
Embedded financial experiences
FSIs can thrive by integrating services into Gen Z’s daily digital routines. This includes payment options within social platforms, investment opportunities in gaming environments, or banking services accessible through lifestyle apps. When financial management becomes an organic part of daily activities, Gen Z is more likely to engage.
Invisible banking infrastructure
Gen Z favors financial services that operate seamlessly in the background. They desire systems that automate savings, align investments with their values, and manage recurring payments autonomously. FSIs that handle financial complexities behind the scenes while offering simple interfaces will resonate with this demographic.
The ethics edge: Purpose-driven banking
Gen Z is deeply influenced by ethical considerations. Approximately 51% cite environmental, social, and governance (ESG) factors as important when choosing a payment provider.
Values-aligned investments
FSIs offering transparent, values-based investment options gain significant traction with Gen Z. This involves creating portfolios that exclude industries like fossil fuels or weapons manufacturing while highlighting sectors such as renewable energy, education, and healthcare. Importantly, these options must provide competitive returns, demonstrating that ethical investing doesn’t necessitate financial sacrifice.
The speed imperative: Banking at Gen Z’s pace
Accustomed to instant gratification, Gen Z finds traditional banking timelines sluggish. They expect real-time transactions, immediate account openings, and swift loan approvals. FSIs must invest in infrastructure that supports these expectations to remain relevant.
Frictionless onboarding
With an average attention span of just 8 seconds for apps before abandonment, every additional form field or verification step risks losing potential customers. Leading FSIs are implementing streamlined account creation with biometric verification, auto-fill capabilities, and gamified elements to engage users effectively.
Communication: Speaking Gen Z’s language
Financial jargon alienates this generation. They prefer straightforward explanations delivered through visual and interactive mediums.
Financial education through content
Short-form video content that simplifies complex financial concepts resonates with Gen Z. FSIs creating TikTok-style tutorials, interactive calculators, and gamified learning experiences about budgeting, investing, and financial planning position themselves as trusted advisors.
Hyper-personalized insights
Generic financial advice doesn’t suffice. Gen Z expects insights tailored to their specific situations, goals, and values. AI-driven platforms providing hyper- personalized recommendations, spending analyses, and goal tracking foster stronger relationships with these young consumers., leading to loyalty and advocacy.
Building trust with a skeptical generation
Despite their digital immersion, Gen Z values human connection. The most successful FSIs will blend high-tech offerings with high-touch support when needed.
Transparent fee structures
Hidden fees and complex charge structures repel Gen Z consumers. FSIs must offer transparent, preferably low or no-fee models with clear explanations of any necessary charges.
Human-backed digital experiences
When issues arise, Gen Z desires immediate access to human assistance through their preferred communication channels—be it chat, text, or video call. Financial institutions that provide seamless transitions from AI-driven support to human experts instill confidence in their services.
Gen Z in the workforce: Shape the future from within
Beyond being financial consumers, Gen Z is also entering the workforce in significant numbers, bringing their digital-first mindset and values-driven approach into the financial sector itself. As young professionals, they expect modern workplace tools, AI-driven efficiency, and seamless collaboration across digital platforms. FSIs that embrace these expectations—whether through AI-powered knowledge management, flexible work models, or purpose-driven company cultures—will not only attract top Gen Z talent but also benefit from their fresh perspectives on innovation, inclusion, and customer engagement. By integrating their needs as employees, FSIs can better position themselves to serve Gen Z as customers, creating a future-proof financial ecosystem.
The path forward
To capture the Gen Z market, FSIs must undergo fundamental transformations—not just in digital interfaces but in their entire approach to banking. This entails developing products that align with Gen Z values, creating experiences that match their digital expectations, and communicating in ways that build authentic connections. Institutions that succeed will view Gen Z not merely as a market segment but as collaborators in designing the future of the financial services industry. By embracing digital innovation, ethical transparency, and instant gratification, FSIs can forge lasting relationships with a generation poised to reshape the financial landscape for decades to come.
How OpenText empowers FSIs to win with Gen Z
To successfully engage Gen Z, FSIs need more than just digital transformation—they need a connected, intelligent, and secure ecosystem. The OpenText suite of cloud solutions empowers financial institutions to meet Gen Z’s expectations with agility and innovation:
OpenText Content Cloud ensures seamless access to critical documents, enabling real-time knowledge management and frictionless digital experiences.
OpenText Experience Cloud helps FSIs deliver hyper-personalized, omnichannel interactions that resonate with Gen Z’s demand for intuitive and engaging financial experiences.
OpenText DevOps Cloud enables FSI application delivery teams to ship better software—faster—with AI-driven automation, testing, and quality to meet Gen Z’s high expectations of their mobile apps.
OpenText Analytics Cloud leverages AI-driven insights to provide tailored financial recommendations, predictive analytics, and automated reporting—enhancing both customer engagement and operational efficiency.
OpenText Business Network Cloud streamlines and secures transactions, enabling embedded finance and invisible banking infrastructure that align with Gen Z’s digital lifestyle.
OpenText Cybersecurity Cloud safeguards sensitive financial data and transactions, ensuring trust, compliance, and resilience against evolving cyber threats.
By harnessing the power of OpenText Cloud solutions, FSIs can modernize their operations, create value-driven financial experiences, and build lasting relationships with a generation that is redefining the future of finance.
Websites have become mission-critical business assets, growing from just 17.1 million in 2000 to an astounding 1.7 billion today. Web experiences have rapidly changed and become increasingly more interactive, more dynamic with a dramatic rise in mobile traffic. With so much usage, engagement remains a paradox. Users are quick to move away when experiences do not keep their interest or engage them. According to Forbes, click-through rates (CTRs) are only 4.23% – meaning only 4.23 people out of 100 will click on a call to action. As web presence evolves, so must the systems that power them.
Check out the latest updates to OpenText™ Web CMS (TeamSite):
Introducing OpenText Web CMS
OpenText™ Experience Cloud Edition 24.2 was a big milestone for our web content management system with the release of OpenText™ Web CMS. The evolved and expanded product is the next generation from the previous flagship OpenText TeamSite. TeamSite had greatly changed over 25 years and was a pioneer and innovator in the industry. To better reflect changes in the market and the new technologies, OpenText Web CMS marks a new era with expanded use cases and new capabilities.
Beyond traditional content management
OpenText Web CMS transcends traditional content management by delivering:
AI-powered experiences that dynamically adapt to user needs
Interactive experience applications including HTML5 calculators, wizards, and data visualizations
Customer journey mapping with robust data foundations
Flexible deployment options with enhanced hybrid and headless capabilities
Embedded Digital Asset Management (DAM) for seamless media integration
Extensive integration platform supporting diverse business systems
Focusing on customer success
The most significant shift? Using web experiences to drive the complete customer lifecycle—from purchase through onboarding to retention and loyalty. While many companies focus primarily on acquisition, research shows existing customers are 50% more likely to try new products and spend 31% more than new customers. OpenText Web CMS excels at nurturing these valuable relationships.
April 2025: Power-packed 25.2 release – Titanium X
The Experience Cloud’s 25.2 release delivers Titanium X, helping organizations win in today’s experience economy. This release builds on innovations from CE 23.1 through CE 25.2, empowering companies to modernize their customer experience platforms. Users crave interactive experiences. Adding just one video increases average time-on-page by 88%. All industries are witnessing rapid adoption of progressive web applications (PWAs), single page applications (SPAs), and dynamic experiences built with modern frameworks like HTML5, React, and Angular.
Bridging developer-business silos
Success today requires bridging silos between developers, business users, and creative teams. OpenText Web CMS delivers this through:
Developer flexibility: Use any language (React, Angular) beyond traditional SPAs
Component collaboration: Multiple components working together with CI/CD pipeline management
Connected data sources: External data integration through component properties
Business user empowerment: No-code/low-code editing for non-technical teams
Inter-component communication: Creating cohesive experiences across components
New 25.2 capabilities
The latest release introduces:
Flexible Component Layout framework with table component integration
XML file format support for both data sources and business user modifications
Streamlined development with improved team collaboration
Enhanced consistency and workflow efficiency
Look back and look forward
The release builds on years of innovation across five key areas:
Dynamic experiences and experience application management
AI capabilities including GenAI and intelligent content tools
Integrated customer journeys and customer data
Modernizing on a cloud platform with Kubernetes for scale, performance and high availability
Stay tuned for more innovations as we continue helping businesses thrive in the experience economy.
November 2023: What’s new in TeamSite 23.4
The rise of app-like web experiences
Part of the answer is interactive content – applications and videos. By including a video, the average time on page goes up by 88%. All industries are seeing a dramatic rise in the use of progressive web applications (PWAs), single page applications (SPAs), and dynamic web experience development using modern IDEs like HTML 5, React, WebAssembly, Angular and many others. Businesses can’t thrive with just content management in a CMS or WCM system today, their future needs to bridge the new silos between developers, business users and creative teams to succeed. The rise of headless is just one example of the trend, however it doesn’t need to be a developer centric versus business user only workspace. Hybrid headless collaboration serves both and is always a win-win scenario. Let’s see how OpenTextTM TeamSite delivers on the promise.
Introducing OpenText TeamSite 23.4
The 23.4 release delivers a new framework expanding our unique hybrid headless approach designed to help bridge the gap between the developer and business user personas. These features reduce the friction of the development cycle, managing and deploying dynamic application experiences using modern languages and IDE tools while empowering the business with flexible design and creative tools.
Marketers can now edit or change variables directly on the glass, enabling rich dynamic experiences. This brings design flexibility and creativity back into the hands of the business owner, while reducing the need for follow-on development work.
Composable experiences are easier to create, use and modify. Low-code components can be connected to data sources where business users can directly leverage their content. They can be defined with event-driven actions to establish communications and initiate changes between components to build endless dynamic possibilities. Components are built around functionality, then easily repurposed and connected to a different data source to satisfy a completely new use case, saving valuable developer cycles.
Manage and govern the entire process of development to deployment, including your live Web performance, including options for hybrid headless, high availability and Content Delivery Network (CDN).
Built-in governance of applications and development projects. Teams work together with the right privileges and libraries of components are available for drag-and-drop use or modification. Know where the components are used, version-control them, or create new ones.
Sample Web experiences are provided in this release for teams to demo, test and use various features out of the box (OOTB). The experiences contain: modern page and template layouts, forms, localization, working search, targeting and much, much more. Check out the new site for a fantastic hands-on experience.
What else in 23.4?
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the Experience Cloud 23.4 release, including powerful new AI, Experience Aviator, enhancements in unified UX, and other foundational services.
May 2023: What’s new in TeamSite 23.2
OpenText™ TeamSite™ 23.2 makes it super simple for developers and marketing to work together on creating highly personalized and interactive experiences. The new TeamSite release extends current developer frameworks to be agnostic and integrate with your choice of IDE (Independent Development Environment) to create, edit and deploy interactive applications using languages and tools such as React, Angular and other JavaScript apps and front-end user experiences. These experiences could extend to interactive online calculators, forms, UX experiences like sliders or accordions, embedded video and many more, literally anything developers and marketing can dream-up and innovate with.
Savvy marketers know that providing a great content experience helps boost customer engagement and conversion rates. Research shows 93% of marketers believe that interactive content is more effective at educating the buyer compared to static content. It also generates four to five times more page views and two times more conversions.
Powerful interactive experiences are unleashed with this release, making this content type easily available to business users to drag, drop, edit available properties, and preview all in-context of the page and the specific component. And we are not stopping there, new frameworks and tools for DevOps and CI/CD are also available for implementation, encouraging reuse of development efforts. Take a holistic approach to how these compelling interactive experiences are managed and deployed.
Developers and marketing users work with common components, being able to drag, drop and manage the interactive applications.
Extending to more data sources plus generative AI
For 23.2, TeamSite also tapped into the power of combining marketing, data analysis and development. The TeamSite CMS platform can now be extended to more data sources for A/B testing, rich media management for videos, and utilizing Generative AI for Assisted Authoring.
Using a composability approach, the new release reinforces TeamSite as a single CMS platform to be used for websites, portals and a number of other omnichannel digital experiences. The CMS platform utilizes a component, template and hybrid headless architecture that can meet a variety of business and IT needs for flexibility, performance and security.
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the 23.2 Experience Cloud release, the new unified UX, and foundational services, and how they are both extended and powered by TeamSite.
Supply chain leaders today are navigating one of the most dynamic and disruptive technology landscapes we’ve ever seen. From agentic AI and decision intelligence to robotics, IoT, and digital twins — the possibilities are endless. But with so many choices, how do you determine which technologies will truly drive ROI and long-term resilience for your supply chain?
Spotlight Session in Orlando: “Finding Your North Star for Supply Chain Tech Investments”
One of the key highlights of our participation this year is the opportunity to share the stage with Daniel Stanton, also known as Mr. Supply Chain®, a globally recognized expert and author whose practical guidance has helped thousands of supply chain professionals worldwide.
In this session, we’ll explore how to avoid common pitfalls that prevent companies from realizing ROI on their technology investments — and how to focus on what really matters when navigating emerging technologies. Daniel Stanton will share his insights on how to prioritize tech investments that create real business value, supported by OpenText’s perspective on enabling smarter, more connected, and more autonomous supply chains.
Bonus: Don’t miss the chance to meet Daniel Stanton in person at the OpenText Booth (#231, Atlantic Hall) during the Networking Reception on Tuesday, May 6, where he will be signing copies of his new book.
Live Demos & Expert Conversations at Booth #231
Throughout the event, stop by our booth to experience live demonstrations of OpenText’s supply chain solutions in action. Discover how we help companies achieve greater agility, visibility, and automation across their supply chain ecosystems — from B2B integration to supply chain automation and insights, traceability, and secure collaboration.
Our team of experts will be on hand to discuss your unique challenges and how OpenText solutions can help you build a more resilient and future-ready supply chain.
Barcelona Session: Real-World Innovation with Shell
The conversation continues in Barcelona, where Ville Parkkinen from OpenText will take the stage alongside Jonathan Cullenderfrom Shell to share practical insights from Shell’s digital transformation journey. Learn how a global energy leader is leveraging technology to drive smarter supply chain operations and sustainable business outcomes.
Let’s Connect at Gartner Supply Chain Symposium/Xpo 2025
The Gartner Supply Chain Symposium/Xpo remains one of the most important venues for rethinking the future of supply chains — and we’re excited to be part of the conversation.
Whether you’re just starting to explore new technologies or looking to maximize the value of your existing investments, we invite you to connect with OpenText in Orlando and Barcelona. Let’s talk about how we can help you find your North Star for supply chain innovation.
