Customer Experience
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
Communications for a new business reality
A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years…
Learn how communications can transform the customer experience at OpenText World 2022
The world has changed and so have customers’ expectations. Today, customers want—and expect—the relevant, personal, consistent, and seamless experiences they get from leaders like Amazon…
OpenText named a leader in the 2022 Aspire CCM-CXM Leaderboard
The OpenTextTM Experience Platform for Communications solution was recently recognized as a Leader in the 2022 Aspire LeaderboardTM for Communications Experience Platforms (CXP). The 2022…
Make smarter decisions with customer insights and analytics
In a constantly evolving landscape, how can businesses stay ahead? The future of customer experience depends on data. One of the best ways to stand…
Enterprise communications at the speed of the cloud
In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the…
Integrate DAM to maximize value
500 hours of content uploaded to YouTube and 695,000 stories shared on Instagram: what happens in an Internet minute reveals our insatiable appetite for rich…
Powerful new capabilities for data, rich media, and compliance
The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and those that have not. With…
How communications can power an experience-led transformation
A new world demands a fresh approach The world has changed. What was good enough is not cutting it anymore. During the pandemic, 73% of…
Why `digital fakers’ have nowhere to hide
I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai. I can’t tell you how…
Announcing OpenText Cloud Editions 22.1
The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and to change their mindset about…
Introducing push notifications to power personalized customer experiences at scale
Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. In 2021, consumers downloaded 230 billion mobile apps…
Announcing OpenText Experience Cloud CE 22.1
Delivering relevant, data-driven, modern experiences Consumers today expect communications that are immediate and seamless. The reality? Well, it’s not quite as polished. Businesses are often…
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