Holistic, cross-enterprise information governance has long been the vision for records administrators coping with large-scale enterprise content. In truth, the realities of operating a large organization, with independent and geographically-dispersed business units, often result in the deployment of multiple repositories, each of which evolves to unique configurations and records policies. As records policies become more complex with the introduction of new data privacy regulations and as the risk profile continues to rise, centralized governance processes become an organizational imperative with no leeway for gaps and inconsistencies. To help organizations achieve centralized and automated management and oversight of records policies, OpenText™ is pleased to announce the launch of OpenText™ Core for Federated Compliance.
The innovative architectural approach of Core for Federated Compliance has several distinct benefits:
Flexible: Manage cloud or on-premises Documentum repositories, or a combination of both
Secure: Content never leaves the original repository, respecting critical data security and data sovereignty requirements
Scalable: Operational command and control is centralized, while policies are enacted locally, reducing scalability issues
At this year’s Enterprise World in Toronto, OpenText EVP and Chief Product Officer Muhi Majzoub summarized it well: OpenText customers have been strongly emphasizing the need to manage information risk and policy compliance at the enterprise level.
VIDEO: Peter Anctil, Product Manager, and Chief Product Officer Muhi Majzoub demonstrated OpenText Core for Federated Compliance at Enterprise World 2019 in Toronto.
OpenText™ Documentum™ is the first of several enterprise-class content repositories to be managed by Core for Federated Compliance. Documentum customers can centrally manage their corporate records policies.
Centralized records policy management
Define and manage your complete corporate records policy across repositories.
Enterprise-wide compliance dashboards and reporting
Track ongoing records classification, holds and level of compliance through visual dashboards and reports.
Validate records compliance
Business unit or local records administrators can measure adherence to records policies in each repository.
Additional information repositories on the way
Future releases will feature additional support for content platforms, including OpenText Content Suite, OpenText InfoArchive and Microsoft Office 365. OpenText will announce availability in future releases.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
In today’s world, even small business owners understand that manually exchanging business documents is inefficient and impedes growth. In order to remain competitive, small to medium-sized businesses (SMBs) must be able to exchange electronic documents with their larger partners, usually via EDI or XML. SMBs are also increasingly pressured into modernizing their business practices as many large businesses increasingly mandate electronic trading from all their trading partners as a condition of doing business.
Small business owners shouldn’t feel worried about adopting EDI trading into their business practices. Switching to a small business EDI solution opens greater possibilities for business growth and benefits from information advantage. OpenText™ Freeway Cloud is an affordable and easy to use solution to EDI, specially built with the small to medium-sized business in mind.
With additions and enhancements to OpenText Freeway Cloud in Release 16 EP7, we’ve continued to expand its capabilities and reach. This release includes enhanced functionality for its shipping processes and improved trading partner management. Freeway Cloud also continues to expand its prebuilt hub kits portfolio allowing customers to quickly connect to major retailers with expanded form types.
Multiple shipping options
Freeway Cloud is a full-featured EDI-enabler that offers multiple shipping options such as cross-docking and drop-shipping. Users can pack a complete order in one step by selecting packing rules on an easy tick box popup. The packing rules can then be applied to the entire order or selected lines in a fraction of the time normally taken to pack everything. Additional pick and pack enhancements support more complex and often more efficient mixtures of goods in a given shipment.
Electronic logistics and transport routing
OpenText continues to invest in Freeway Cloud with forward-thinking features. This release, Freeway Cloud gained the ability to electronically request a delivery slot and receive a confirmation and reference back from the Hub. Currently, most retailers operate a manual system via email or phone call, however, electronic logistics and transport routing is quickly being adopted by major retailers and has even become a requirement by a few key retailers, such as JCPenney, Walmart, and AAFES.
Trading partner location management
The Freeway Cloud interface has been organized with best-in-class user experience in mind. New to this release is the ability to manage trading partners’ locations from a single screen and quickly import and export the data.
Growing prebuilt kit library and forms expansions
Reach all major retailers with additional pre-built kits that allow customers to quickly connect to and begin exchanging electronic transmissions with larger trading partners. A wider range of supported forms is also included in this release, including Merchandise Returns (180) and Routing Request Instructions (753 & 754).
With EP7, Freeway Cloud continues to accelerate its growing reach and capabilities without sacrificing the ease and affordability for small to medium-sized businesses to conduct business electronically with their larger trading partners.
Learn more about OpenText™ Freeway Cloud by visiting our website, and learn about the latest innovations in Business Network Cloud here.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
Organizations are expecting more choices in today’s cloud-first world, supporting native cloud and hybrid deployment models. As more organizations move their workload to the cloud, the ability for rapid onboarding and time to value are becoming more and more relevant especially for common services like digitization and archiving.
Today we are announcing OpenText™ OT2 Release 19.4, which updates all three of our native cloud solutions supporting SAP. Our OT2 applications give customers a solution for human capital management requirements with OpenText™ Core for SAP® SuccessFactors®. Core Capture for SAP Solutions provides a cloud-based digitization solution for all forms of content used within SAP, and Core Archive supports control and archiving of all types of data and content into a fully cloud-native Archive.
Core for SAP SuccessFactors
Core for SAP SuccessFactors 19.4 includes 3 key new features to support HR processes and expand on the Core vision of reusing microservices. Reusing microservices means that the various applications being developed and delivered via the OT2 platform can leverage common capabilities rather than developing common functionality repeatedly.
In HR (as in many other parts of an organization) complaint control of content is mandatory for supporting standards such as GDPR and CCPA. With Core for SAP SuccessFactors 19.4, we are leveraging the capabilities offered by OpenText™ Core for Federated Compliance to provide the records management capabilities for all content stored in Core for SAP SuccessFactors.
Core for SAP SuccessFactors federated compliance
For a lot of organizations, the ability to work in the local language is key to providing and engaging employee experience. Core for SAP SuccessFactors 19.4 marks the release of phase 1 of multilingual support providing the interface in six languages – English, German, French, Spanish, Portuguese and Dutch. Future releases will add additional languages including multi-byte character sets supporting Arabic and Cyrillic experiences.
One of the key features from OpenText™ Extended ECM for SAP® SuccessFactors® is the dossier view of an employee file – presenting the contents in a thumbnail preview view rather than a standard list of all documents. Users of Core for SAP SuccessFactors can now filter by options such as required (mandatory) documents, and sort by criteria such as creation date or document type.
Dossier view in Core for SAP SuccessFactors
Core Capture for SAP solutions
Core Capture for SAP solutions 19.4 adds new features for automating the capture of content into SAP. With this release, we have included templates for most common SAP Documents such as Invoices and Sales Orders as well as many more. As well as document templates, the knowledge base supporting the machine learning capabilities will automate over 80% of incoming content. And of course, in this release Core Capture for SAP Solutions supports the latest versions of Vendor Invoice Management and Business Center for SAP solutions
Core Archive for SAP Solutions
OpenText™ Core Archive for SAP Solutions (formally Archive and Document Access, Cloud Edition) was released to provide a true SAAS cloud archiving platform for all SAP and non-SAP related content. The benefits of a cloud archive are obvious – reduced IT infrastructure complexity, resource consumption and costs both ongoing and because it is cloud-based the setup costs are also reduced greatly. The 19.4 release provides support for SAP ILM for complete lifecycle and management of all SAP data and content using SAP ILM to control the retention policies and action them within Core Archive.
Today’s marketers are under pressure on all fronts. They are asked to produce more in shorter timelines and with fewer resources, and to collaborate with more people (both internal and external) in the review cycle.
Digital media helps address some of these challenges by driving personalized engagement, conversion and customer loyalty for data-driven omnichannel customer experiences. That’s why Digital Asset Management (DAM) has become essential to digital transformation initiatives.
OpenText™ Media Management (OTMM) is a foundational, integrated capability of the OpenText Customer Experience Management (CEM) platform. In Release 16 EP7, OTMM includes enhancements to marketing collaboration, workflow, artificial intelligence (AI), user experience (UX) and video support.
Marketing collaboration and workflow enhancements
This release delivers simplified marketing collaboration by allowing users to quickly onboard teams and start collaborating immediately with resourcing checks and a calendar view. Job owners are now able to see jobs and corresponding tasks in a calendar view, as well as create and assign jobs for all assigned projects.
Calendars provide an integrated view of jobs and tasks with resource allocations
Hightail agency collaboration and OpenText Media Management Jobs allow for the creative review process to be a SaaS workload in the cloud. Users can easily collaborate with external agencies in the cloud and utilize OTMM as a single source of truth for approved creative. External agency collaboration connects OpenText Media Management Jobs and Hightail with bi-directional synchronization of assets.
Keep your supply chain moving with Hightail and the newly revised OTMM Jobs
OTMM Connector for Salesforce Marketing Cloud
Salesforce Marketing Cloud integration allows direct access to assets in OTMM, enabling them to be used in campaigns promoting reuse of content, which saves time and reduces duplication of efforts.
Media Management Connector for Salesforce Marketing Cloud that allows Content Builder users direct access to OTMM assets
Office 365 Connector
Users can now drag and drop from the Media Management Add-in panel in Office 365 (PPT and Word) into their deck or document and have access to search for that perfect brand-approved image to use.
AI improvements
In this release, smart compose allows users to automatically, dynamically, and intelligently crop assets for channel use with Adaptive Media Delivery service. With Smart Crop delivery, you can easily deliver intelligently and automatically cropped images via AMD based on device size such as mobile, tablet, desktop, etc.
Smart Compose provides dynamic and intelligently delivered image cropping
New AI speech-to-text capabilities
The new functionality enables users to export speech-to-text for other uses and allows users to edit the speech-to-text to make the transcript more accurate. The AI for speech-to-text now expands with Insights support for audio assets as well.
Speech-to-text can now be edited and exported
Machine Learning training capabilities
Users can now train faces, brands, and other key enrichment factors using RMA and Microsoft Azure video indexer. This enhanced functionality will improve granular accuracy on AI tagging with the identification of company execs and products, and improve search results.
Rich Media Analysis framework for other AI services
Rich Media Analysis service now includes a pluggable architecture for accessing additional cognitive services for asset enrichment, image, audio and video support, and more data enrichment, including labels, brands, and spoken word sentiment.
User interface upgrades
The “Recent Activities” UI exposes all activities with an up-to-date status using a push notification service so users can keep track of their workflows. All activities from current day and previous day are now available in one location, allowing users to view imports, exports, check-ins, bulk edits, and custom activities. Options for filtering by status include in progress, ready for download, downloaded, completed, completed with errors, and failed (or filter by activity type). Users can now start the downloads by simply placing their cursor over the activity “ready for download,” and can also manage Accelerated File Transfer (AFT) transfers with the options to pause, resume, cancel, and change the download location.
With Realtime activity monitoring, users can monitor their activities from start to finish and get real-time updated
Gallery video preview improvements
Rollover video support in the gallery view now provides a preview of video content. When you look at these screenshots below, just imagine the video playing as you move your cursor over the video.
Hovering over videos in the Gallery View will now provide a video preview
But wait – there’s more…
Media Management EP7 includes some additional UI/UX features and enhancements rolled up from v16.5.3 and v16.5.4. Push notification support provides tracking of activity updates such as file transfers, imports, and exports. Recent activities expose all activities with an up-to date status using the push notification service so users can keep track of their workflows. There have also been improvements to sharing that make it even easier across user groups with shared, saved searches. Mobile and tablet UI’s are now easily branded, and easy multi-select metadata allows a much more intuitive experience when dealing with larger sets of metadata selections in the UI.
Now users can multi-select metadata
Video enhancements
The OTMM connector to Brightcove provides a best-in-class Video platform for the distribution of video direct from OTMM. Brightcove is a market-leading video platform that provides an HTML5 Player, robust live-streaming, and video hosting for regional and global use cases. The latest release now provides a seamless push from OTMM video to Brightcove as well as the ability to track the “publish to Brightcove” for the video asset.
Videos can now easily be delivered to Brightcove for video distribution
With every release of Media Management, we are continuing on our mission to make your DAM lives easier day-to-day. We are confident that this release offers many enhancements to improve your use of Media Management from both the admin as well as the user perspectives.
Learn more about all that OpenText Media Management has to offer, and read more about the latest innovations in OpenText Experience solutions here.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
Security organizations around the globe are facing significant challenges that impede their ability to respond to security incidents. Faced with an increase in cybersecurity attacks, changes to the enterprise security landscape, and a resource and budgetary shortage, organizations must find new ways to ensure security remains job number 1.
With OpenText Release 16 EP7, we’ve provided enhancements to OpenText EnCase Endpoint Security and EnCase Endpoint Investigator to help your organization respond to threats and keep security your top priority.
EnCase Endpoint Security 6.07
With EnCase Endpoint Security 6.07, we’ve expanded the ability to detect anomalies in real-time – including 40+ new out-of-the-box anomaly detection rules – and expanded our integrations to include dynamic analysis sandbox technology.
In this release, we’re also pleased to announce Examiner Management for EnCase Endpoint Security 6.07, which enables customers to better manage endpoints deployed across the globe.
Examiner Management for Endpoint Security 6.07
With Examiner Management for Endpoint Security, you can deploy and configure EnCase examiners with rich customization options for optimized scalability and increased response speed.
Examiner Management allows users to assign examiners to specific targets, either for geographical/network bandwidth concerns or to ensure coverage for high value nodes. This feature adds DLLs and drivers to the list of artifacts monitored in real-time, improving detection and response capabilities across the enterprise. The scope of this release will also include improved UX and UI changes to provide analysts with more context – helping them identify and respond to threats quicker than ever before.
EnCase Endpoint Investigator 8.10
The latest release of EnCase Endpoint Investigator / Forensic delivers performance improvements for key forensic workflows, strengthened triage and processing capabilities and enhanced value for users of Apple devices and EnCase, among many other improvements. With this release, we’re pleased to announce OpenText Media Analyzer for EnCase Endpoint Investigator 8.10.
Media Analyzer for EnCase Endpoint Investigator 8.10
Instant automation in OpenText Media Analyzer helps you find the needle in the haystack when it comes to pictures. Media Analyzer also has advance categories built in with confidence level.
This release will also deliver on some OpenText initiatives such as replacing Oracle JDK with OpenJDK for the EnCase Lucene index engine and begin rebranding the EnCase UI from Guidance Software to OpenText.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must be able to measure and understand customer interactions taking place in your enterprise contact centers and back offices so that you can be sure you are meeting customer needs and identifying opportunities for agent workforce improvement
The release of OpenText™ Qfiniti and Explore Release 16 EP7 reflects our commitment to bring innovations to our contact center customers by delivering a comprehensive view of customer experience insights from the Voice of the customer (VoC), employee performance, including voice of your employees (VoE), speech analytics, accuracy, security and much more. This release is packed with many feature enhancements across our Workforce Optimization (WFO) product suite.
Enhanced Media Player
With our Enhanced Media Player, our users will have comprehensive playback functionality at their fingertips, increasing speed and user productivity. These new features are exposed across our Observe, Advise, Survey and Explore applications.
A new Analytics Tool Bar and Panel has been introduced providing access to our powerful Transcript, AutoScore and Desktop Analytics modules. The Analytics Tools panel can be expanded or compressed using an easy to use drag feature to speed use, depending on whether the user’s focus is on transcript reading and analytics or desktop application usage.
Player controls have been extensively modified to provide a unified user interface across the Qfiniti & Explore product suite and much more.
Synchronized transcription display with harmonized sync playback, powerful search, and marker features
Qfiniti Explore users can view a transcript of the interaction in the Analytics Tools panel supporting the voice recording. So, while the call recording is playing back, the transcript simultaneously scrolls, synchronized, with visual cues indicating the current location or interaction within the recorded call.
Transcripts can be searched for terms, phrases and other parameters such as caller or agent, with easy to navigate search results sets with highlighted text as visual cues. An advanced search interface is provided for more precise matching.
Agent versus caller speaker percentage contrasting
With this release, agent and caller speaking percentages are automatically calculated and are displayed in the player.
Transcript Add Marker
The Transcript Add Marker feature enables users to highlight sections that need to be reviewed by an agent or another Qfiniti user. A marker can be created for an individual sentence or multiple sentences. This is very useful when reviewing the recording for call handling quality, multiple tier evaluation support and collaboration.
AutoScore result
Users with deployed Explore and AutoScore applications may take advantage of our AutoScore results, which is now part of our Analytics Tools. You can quickly view agent scoring for all templates played back and automatically scored.
Desktop analytics application breakdown pie chart
For Qfiniti users that have added Optimize Measure, a desktop analytics section has been added to Analytics Tools. It depicts the applications used during the interaction, and the percent of time the different applications were used. This allows the evaluator to see at a glance if appropriate applications were accessed and used productively.
Integrated desktop activity timeline
The Application Breakdown is also displayed as a timeline at the bottom of the player. It includes the audio, highlighted by speaker, plus the desktop activity by application for Optimize users. This interactive timeline allows the user to see what application the agent was using and where in the process they were using it. Users can hover their mouse over the timeline to see the application name.
Analyze speaker sentiment, summarize speaker conversation by agent, caller and entire call
Explore now calculates conversation summarization three times for each recording, once for the agent’s side, a second time for the caller’s side and a third time for the entire recording. In addition, three different versions of sentiment can be analyzed and scored. Sentiment scoring is calculated by percentage and positive, negative and neutral attributes are displayed. All these results are presented via our Interaction Analysis Report interface.
Search for recording by sentiment and sentiment score by speaker
Users can now search for recordings using the overall sentiment of the call and using the percentage of positive or neutral sentiment, including what speaker it was calculated on.
Learn more
To learn more of how WFO with Qfiniti and Explore EP7 makes it easier than ever for your organization to create, visualize and deliver amazing customer experiences please visit our website or get in touch with one our subject matter experts.
Discover all the latest innovations in OpenText Experience solutions here, and read more about OpenText Release 16 EP7 here.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
As part of Release 16 EP7, OpenText is proud to release several new advancements in our digital forensics solutions including OpenText™ EnCase™ Forensic 8.10, OpenText™ EnCase™ Mobile Investigator 1.06 and OpenText™ Tableau Forensic Imager (TX1) 3.0. These new releases include features and enhancements to further address today’s challenges and improve performance and user experience, taking digital investigations to the next level.
EnCase Forensic 8.10 and EnCase Mobile Investigator 1.06
This release focuses on improving the performance of various EnCase workflows and tasks, saving forensic examiners valuable time. Updates have also been made to the Lucene indexing engine and search for improved performance and reliability. The collection of Microsoft OST artifacts parsing has been included in this release. Users can now also parse and browse the Apple File System (APFS) snapshot to allow discovery of modified and deleted data. New help options have been added to improve the user experience. Users can now access EnCase App Central with just a click from within EnCase Forensic. Additionally, there have been several enhancements to the mobile acquisition and debug logging capabilities of EnCase Forensic.
EnCase Mobile Investigator 1.06 also adds new capabilities with focus on collection of artifacts, ease of use, and improved user experience. This release allows users to view the recent web search data from internet browsers such as Chrome and Firefox, in the Mobile Data Triage. Users can also view parsed application data with additional applications such as Dolphin, Dolphin X, Firefox, and Opera Touch. Additionally, mobile data review report localization is now available in French and Polish.
Tableau Forensic Imager (TX1) 3.0
Continuing with the trend of customer-driven enhancements, Tableau TX1 3.0 includes new features that further improve investigation efficiency and user experience. TX1’s touch-screen user interface (UI) is now available remotely through a web UI when connected by a modern web browser on a computer, tablet or smartphone. Investigators can now manage TX1 administration/operation and participate in an investigation from any computer within the same network domain as TX1. Supported web browsers include Chrome, Firefox, Microsoft Edge, Safari for desktop, Firefox for android, Chrome for android, Safari for iOS and Opera.
For the first time in the forensic industry, users can now pause any running imaging job (E01, Ex01, DD, DMG) on TX1 and then resume it later, even across power-cycles, increasing efficiency by saving time in a variety of scenarios that previously required the job to be restarted. Users can now also view image and text files of suspect media directly on the TX1, enabling them to quickly triage and determine the priority or relevance of that suspect media to the investigation.
TX1 now provides user with the ability to create, delete and manage multi-user profiles resulting in an improved user experience. TX1 is a market leader in encrypted drive detection and now adds new drive types for detection. Additionally, there have been several other improvements for improved user experience.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
Automation, analytics, and accessibility are the key themes around the EP7 updates for OpenText™ Axcelerate™, OpenText™ EnCase™ eDiscovery and OpenText™ Decisiv™. New automation templates reduce the manual effort to create and kick-off projects in EnCase eDiscovery by up to 75%. New machine translation capabilities and language analysis technologies open up innovative analysis avenues in Axcelerate. An updated UI modernizes the enterprise search experience and delivers better information access in Decisiv.
Across the board, the new upgrades in Release 16 EP7 expand OpenText’s already advanced feature set to help legal groups unlock the information advantage.
Automated translations powered by Veritone aiWARE™
Multinational organizations invariably generate document sets for eDiscovery review and investigation that aren’t exclusively English. In conventional workflows, these documents are isolated and batched out to specially trained and contracted native language speakers. Axcelerate’s new API integration with Veritone aiWARE enables secure and automated translations on the fly during review.
Users can push extracted text in 29 different languages to Veritone for automated translation to English. The workflow integrates seamlessly: users can use Smart Filters to isolate foreign language documents and simply click “Translate” to kick-off a new translation job. The extracted text is securely transferred via API to Veritone’s translation engine and back. Translated text can then be accessed by a new viewer tab labeled “translated” for easy comparison to the text, near-native, or redaction viewers. A separate license with Veritone is required to execute translations, but the API integration is integrated into Axcelerate at no additional cost.
Integrated sentiment analysis and entity identification powered by Magellan
Sentiment is a key indicator of opinion that offers a unique window into the author’s true meaning. In verbal communication, we use intonation and emphasis to shape opinion. Likewise, our written communications often betray hidden sentiment through grammatical structure, word choice, and other conventions like the phrase “per my last email.” We all know an email that starts with that is going to trend towards negative.
Axcelerate EP7 unlocks phase 2 of our OpenText™ Magellan™ integration by delivering all-new sentiment analysis capabilities with even more to come in 2020. Sentiment analysis can be tuned and customized to different datasets and environments, but out of the box categorizes documents according to positive, negative, or neutral tone. This new capability is built right into the existing Smart Filters.
In addition to sentiment analysis, Magellan’s entity extraction helps eDiscovery reviewers and investigators answer the “Who” and “Where” questions. As documents are enriched, Magellan identifies names and places, extracting and organizing them in a new smart filter field for analysis. Exposing this information opens entirely new scoping and planning avenues. Understand how many individuals may be included in a search query before agreeing to an eDiscovery protocol. Or ingest a production set from an opposing party and look for new names and places. Plus, both sentiment analysis and entity extraction work with Predictive Filters. Once coding decisions are made, Axcelerate can begin predicting individuals and places of interest based on those tags.
Automate administration tasks in EnCase eDiscovery
Managing case volumes is a significant challenge for large enterprises and an even bigger challenge for eDiscovery managers maintaining project environments. Litigation begets litigation and a single claim can rapidly turn into dozens of different eDiscovery projects that last for years. Ensuring that projects are configured and setup in a reasonable and consistent manner is key to ensuring defensibility.
EnCase eDiscovery continues the automation theme with all new templates that streamline administration processes and reduce manual effort by up to 75%. The key fields such as data sets, workflows, jobs, criteria and case settings can be copied and adjusted from one project to the next. Even inactive and archived cases can be transformed into templates.
Speed up information access with Decisiv’s all-new UI
Knowledge workers like lawyers can spend up to 30% of their time simply finding the documents and data they need, which is often scattered across dozens of internal sources. Decisiv addresses this wasted time by injecting eDiscovery-grade search and filter capabilities to deliver far more accurate search results across multiple content sources. That’s just one reason why the engine powering Decisiv is now available to eDOCS users (coming Nov. 29).
In EP7, the Decisiv team has gone a step further by completely redesigning the interface. Decisiv users will enjoy an all-new, modernized UI complete with a mobile-responsive layout for access to key documents on the go. Guided by the OpenText design language and consumer-grade exemplars, Decisiv’s new layout emphasizes a single search bar and intuitive filters.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
Every pharmaceutical company wants to accelerate the drug development process – from discovery to commercial success – to deliver new treatments that improve patient outcomes. At OpenText™, the Life Sciences team is committed to delivering better intelligent content services that drive productivity, growth and a lasting competitive advantage.
Collaboration on regulatory submissions
In Life Sciences, submission preparations can often take up to a year or longer. During this time, project team members – including medical writers, regulatory operations, and quality directors – must work together to author, assemble and carefully review the submission. However, collaboration can be time-consuming and it can be difficult to manage changes without insight into the content being authored by others.
With OpenText™ Documentum™ for Life Sciences 16.6.1, collaboration is streamlined and made flexible while maintaining business process controls and adhering to compliance requirements. Documentum for Life Sciences users can now co-author documents in a truly collaborative fashion with real time feedback and review, allowing simultaneous updates by multiple contributors. Users work in a familiar, friendly environment with Microsoft Word and Microsoft SharePoint while connected to the OpenText™ Documentum™ repository.
Users co-author and edit documents in real time.
Documents can also be opened and edited by multiple users at the same time and changes are synchronized automatically. By allowing the team to co-author, each person works on their section of the document while being able to see and comment on what others are writing in real time.
Co-authoring in a GxP environment
With Documentum for Life Sciences 16.6.1, collaboration can be enabled with Office 365 Online and Desktop Editions. Using Office 365 Desktop applications provides multiple benefits, including:
Familiar track changes functionality within Microsoft Word
Microsoft Word macros support which is required when working with submission documents
No compliance concerns when working with Office 365 Desktop Edition
With this highly regulated content, Documentum for Life Sciences ensures that the collaboration process is controlled and recorded in the audit trail.
Change tracking shows collaboration that has occurred between writers, editors and reviewers.
Co-author with external users
This new capability also allows collaboration with users who are external to the Documentum for Life Sciences solutions. For example, joint drug development with another pharmaceutical company, contributors from a Contract Research Organizations (CRO) or Contract Manufacturing Organizations (CMO) can co-author documents in a compliant GxP manner.
Real time collaboration for Clinical, Regulatory, and Quality documents
Co-authoring is available for all the solutions in the Documentum for Life Sciences family including:
Documentum for Life Sciences 16.6.1 release offers some additional features that allow users to work with content more efficiently.
Many Documentum for Life Sciences clients extensively use Virtual Documents to organize documents in logical structures to facilitate multiple use cases, such as clinical or nonclinical study reports and submissions structures. Part of this process requires sharing content with external parties, such as affiliates and legal departments. Documentum for Life Sciences 16.6.1 allows the user to export Virtual Documents which preserves the document structure and provides options to work with native documents or PDF renditions. This capability is extremely useful when sharing content outside of a repository is required.
When working with translation services, another common requirement is to allow authorized users to view or export native content for finalized documents. Documentum for Life Sciences 16.6.1 provides both options which streamlines communications with external parties.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
In every organization, customers and employees enter information on forms because of business processes that require some type of discrete data collection. Regardless of whether forms are created, distributed and captured on paper or in electronic documents, by email or fax, it is critical that the information is processed in an accurate and timely manner. Accurate customer data is the lifeblood of your value chain processes and it is imperative that you provide your customers with intuitive and intelligent forms to precisely capture their data.
OpenText™ LiquidOffice™ Release 16 EP7 is a multi-modality data on-ramping platform for all the different ways your customers are required to provide, capture and process information. LiquidOffice 16.7 enables your customers to build a full spectrum of data capture interactive web forms, mobile forms and PDF forms across multiple platforms.
LiquidOffice 16.7 augments our recent release of 16.6 with better support for delivery of integrated solutions, improved UX, and enhanced platform support and security.
Integrated form solutions
Integrated form solutions in LiquidOffice 16.7 include new HTML import for fast migration and improved support for external form processing and new RESTful Web Service Task in Studio for easier integration with REST APIs in other applications.
User experience and quality improvements
User experience and quality improvements in LiquidOffice 16.7 include:
JavaScript barcode control for dynamic display of barcodes without applets
Flat button style for richer form design
Integrated help & documentation for fast & easy access to all content from a single location
Support for Java 12, Office 2019, SharePoint 2019, PostgreSQL 11, Oracle Database 18c & 19c, Eclipse 4.8-4.12
Security enhancements & technology upgrades
Learn more about OpenText LiquidOffice 16.7 by visiting our website, and read more about the latest innovations in OpenText Experience solutions here.
Accelerate your upgrade and reduce risk by working with OpenText Professional Services. Customers who have Professional Services-led upgrades report 75% fewer queries to Customer Support. Let our experts work with you to assess the current environment and prepare recommendations for a successful upgrade, whether on-premises, in the OpenText Cloud, in other company’s clouds or in a hybrid environment.
