customer experience management
- Utilities
The differing attitudes to digital transformation in the utility sector
There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper…
Read more » - Customer Experience
Introducing OpenText Core Experience Insights
According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than…
Read more » - Technologies
What’s new in OpenText LiquidOffice Release 16 EP7
In every organization, customers and employees enter information on forms because of business processes that require some type of discrete…
Read more » - Technologies
Get your creative team on the same page
When it comes to collaborating on creative projects, we know that processes can often get in the way. Your team…
Read more » - Technologies
Creative collaboration for industry-leading enterprise DAM
If you’re involved in any form of digital content collaboration – whether as a designer, copywriter, project manager, or decision-maker…
Read more » - Technologies
Introducing the largest coordinated release in OpenText history
Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way…
Read more » - Technologies
Announcing OpenText Experience EP6
Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business…
Read more » - Technologies
Transforming customer experience with OpenText and Salesforce
The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™…
Read more » - Technologies
What’s new in OpenText LiquidOffice EP6
Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on…
Read more » - Technologies
What’s new in OpenText Qfiniti and Explore EP6
At OpenText™, the Customer Experience Management (CEM) team is committed to providing organizations with intelligent content services that transform and…
Read more » - Technologies
What’s new in OpenText TeamSite EP6
Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when…
Read more » - Technologies
Introducing OpenText Enterprise World Learn Paths
OpenText™ Enterprise World has always been a best place to get detailed information and expert advice on the latest OpenText…
Read more » - Technologies
One year into the Hightail and OpenText collaboration
Founded in 2004 as YouSendIt, Hightail was originally designed to help individuals and businesses easily and securely transfer large files…
Read more » - Technologies
Fédérale Assurance implements customer communications strategy with OpenText
Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment…
Read more » - Technologies
Editorial Judgement
For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and…
Read more » - Technologies
The decline and regeneration of print news publishing
As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of…
Read more » - Industries
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
Read more » - Technologies
How to beat the creative content crunch
With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn…
Read more » - Technologies
Five common myths about OpenText TeamSite explained
OpenText™ TeamSite™ has come a long way in recent years, but there are a few lingering myths about its capabilities. …
Read more » - Technologies
What constitutes a complete intelligent forms platform?
Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are…
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