Migrating your most valuable assets (data and documents) to the cloud is a transformative endeavour that can unlock unprecedented growth and innovation for organizations. When it comes to security, cost savings, reliable services and scalability, there is no bigger advantage than storing your most valuable assets in the cloud. But migrating to the cloud is more complex than simply moving your data from on-premise to a cloud-based system – it requires careful planning and consideration and a serious partner to carry out the project. Here are some considerations for your cloud transformation.
Process expertise/strategic planning and comprehensive assessment
The cloud transformation project consists of several critical steps, including planning, execution, and documentation, which are required to reap the benefits of having your data available in the cloud. A meticulous evaluation of your current IT infrastructure is the foundation of a successful cloud migration. Identify which applications and workloads are suitable for the cloud, which may require re-architecting, and which should be decommissioned. Prioritize these elements based on business impact and complexity to develop a clear migration roadmap.
Compliance/documentation
Before and during the migration of data to the cloud, organizations must follow government and industry regulations (e.g. GDPR, HIPAA, PCI DSS), as well as your company’s corporate policies. As data is being shifted from one location to another, it is important to be able to provide proof of each step by documenting the details. Having in-depth knowledge about which information is needed by auditors will help the migration achieve compliance. Compliance is not just a mandate but a commitment to uphold the highest standards of integrity and trustworthiness.
Security
During the process of data extraction, data transformation and data ingestion, organizations need to ensure their data is secure and safe by sticking to the highest security standards. Security standards need to be state-of-the-art and as technology advances, new methods and processes need to be used in order to avoid vulnerability. Focusing on security during your cloud migration not only protects your assets but also enhances your organization’s reputation and competitive edge. By implementing these comprehensive security measures, you ensure a seamless transition that empowers your business to leverage the full benefits of cloud technology confidently.
Data migration
Ensuring high quality and efficient data migration is crucial to the success of your cloud migration journey. The process of transferring data from legacy systems to the cloud involves numerous challenges that require meticulous planning and execution. Here are the key factors to focus on for a successful data migration:
Data cleansing and quality assurance
Selecting the optimal data migration strategy
Efficient data transfer and performance optimization
Rigorous testing and validation
Minimizing downtime and ensuring business continuity
Leveraging OpenText’s advanced migration tools and expertise
Choosing your partner
Choosing the best partner for performing a migration of data to the cloud is an important step to consider. From process expertise to compliance to the latest processes and technologies, OpenText™ Professional Services experts can guide and support you throughout the cloud migration process. By putting your valuable data into the hands of OpenText Professional Services, the cloud experts will provide the quickest return on investment and give you peace of mind while delivering security, reliability, compliance and scalability of your data, whether in the OpenText Cloud, hybrid scenarios or even in other 3rd party clouds.
For more information on migrating to the cloud, please contact us.
Author: Robert Hofer, Senior Manager Professional Services
Life Sciences organizations are finding new ways to work within distributed and hybrid work processes adopted during the pandemic that remains in place today. Mastering modern work requires secure and compliant management of regulatory content—whether your OpenText™ Documentum™ Content Management (CM) for Life Sciences repository is off-cloud, hosted in your private cloud or hosted by OpenText in OpenText™ Content Cloud for Life Sciences.
The latest announcement by OpenText of Cloud Editions (CE) includes some great updates to OpenText™ Life Sciences solutions. Check out the latest updates below.
January 2025: What’s new in OpenText Documentum Content Management for Life Sciences CE 24.4
The OpenText™ Documentum™ Content Management (CM) for Life Sciences CE 24.4 release includes new capabilities designed to help organizations simplify upgrades, increase ease of use, supercharge indexing, streamline and automate tasks, and expand use to and global workforce.
Cross-portfolio new feature benefits
Gain insights to help manage current and future investments with new license management and tracking functionality
The new license management, powered by the Software Protection Services module of OpenText Directory Services (OTDS), provides tracking functionality that makes it easier to track and allocate software resources and provides insights into software usage patterns so that you can make informed decisions about current and future investments.
Supercharge your indexing with highspeed search and indexing capabilities
Documentum Search is now certified with OpenText Documentum CM for Life Sciences and is the default search engine for all deployments. Documentum Search completes indexes with improved throughputs in indexing larger number of documents and larger data size in given time.
Overcome information silos and leverage external systems with confidence using the new integration framework
An integration framework is introduced in this release for better integrations with external applications with proper authentication and authorization. This framework provides a configurable mechanism to make REST API calls run as a job or run during a lifecycle transition. It also enables integrators with configurable processing for sending or reading metadata to external systems.
Stay compliant with new group audit and user audit functionality that helps demonstrate segregation of duties and supports user reviews
Group Audit and User Audit query forms help to demonstrate segregation of duties and supports periodic user reviews to show current and previous access roles and permissions.
Enhanced Intelligent Upgrade to support additional custom configurations and extension to Smart View.
Intelligent Upgrade is further enhanced in this release to include low-level comparison and merging of D2 menu configurations extending to include Smart View client. Additional enhancements include supporting of new alias columns, expanding the Hybrid classified configurations, and preserving of D2 auto-naming sequence counter values.
Empower privileged users with modern capabilities without compromising current versions
Privileged users will be able to update certain properties of approved Content Templates without affecting template state or version with this release using Restricted Edit.
Reduce deployment time, costs and human error while also meeting compliance requirements and stopping bad actors using the Vault infrastructure
Automating password generation, management, and integration into cloud deployments using the Vault infrastructure centralizes secrets management, providing another layer that ensure sensitive credentials are securely stored, accessed, and rotated, meeting compliance requirements such as SOC2 standards. Vault integration allows OpenText Documentum to participate in TCO reduction across the Enterprise in a compliant manner using approved, centralized/standardized security practices.
Simplified cloud deployment with a single Helm chart, and standardized technologies such as Oracle database and PostgreSQL, provide faster time-to-value
The Life Sciences solution suite is available as pre-built docker images. Certification of Oracle database in addition to PostgreSQL provides options to choose from to align with Enterprise architecture. Support for a single Helm chart provides a streamlined deployment process, including OpenText Documentum CM reducing time-to-value for the solution.
Figure 1 – Simplify upgrades and reduce rework with additional custom configurations persisting through upgrades
Quality and Manufacturing new feature benefits
Reduce data entry duplication with metadata push/synch capabilities
Using the Integration framework, this release provides the ability to push/sync data from external systems to Documentum CM for Life Sciences. This release includes components for the Documentum for Quality and Manufacturing GMP Material metadata sync such as an external ERP system.
Modern Life Sciences user interface encourages user efficiency using the new Life Sciences Smart View either on-premise or in the cloud
This release includes the new Life Sciences Smart View that can be co-located with the Life Sciences solution either on-premises or in the cloud. This modern UI leverages Documentum Smart View to enable Life Sciences users to perform their day-to-day operations efficiently. Life Sciences Smart View is certified with Documentum for Quality and Manufacturing for Reader, Reviewer, and Approver roles and additionally provides Business Administration capabilities.
Figure 2 – Designed for the modern-day user, Life Sciences Smart View can be co-located with Quality and Manufacturing
eTMF new feature benefits
Expanded language support extends use to a global workforce
Documentum for eTMF is now localized and available in Simplified Chinese and French.
Regulatory new feature benefits
Manage the entire regulatory lifecycle effectively with end-to-end regulatory submission content planning, management, submission and archiving
Documentum for Research and Development and Documentum for Submission Store and View are packaged and licensed together as Documentum for Regulatory starting this release enabling customers to benefit the end-to-end value of Regulatory submission content planning, management, submission, and archiving. Customers gain access to both modules with the flexibility to implement either one or both.
Streamline and automate critical regulatory submission tasks
Documentum for Research and Development artifact dictionary key mappings are updated across all seven domains. This helps with the automatic assignment of artifacts to the appropriate eCTD section. Submission planning and assembly enhancements include submission VDTS enhancements to support a simplified submission plan approval process, plan archiving, and auto-harvesting of draft and approved documents upon VDoc generation. Automatic linking of placeholders for a submission is enabled for effective planning and tracking. This release enhanced the submission plan lifecycles for better management of the plan and hand-off to a publishing solution like Lorenz docuBridge. These updates help organizations enhance their overall regulatory submission lifecycle and help reduce time-to-market.
Expanded language support extends use to a global workforce
Documentum for Research and Development is now localized and available in Simplified Chinese and French.
Expanded M1 VDTS planning template support for Australia, Canada and China
This release expands the M1 VDTS planning template support for the following regions – Australia, Canada, and China. Module 1 VDTS templates can be restricted to a defined region, making it easier to choose the most appropriate template.
China-based submission support
This release introduces artifacts to support the planning and creation of artifacts according to the requirements defined in the China Module 1 Schema version 1.0.
For a complete list of new features and fixed issues, refer to the OpenText Documentum CM for Life Sciences CE 24.4 release notes.
February 2023: What’s new in OpenText Content Cloud for Life Sciences CE 23.1
Content Cloud for Life Sciences meets the demands of work environments for Life Sciences organizations with important enhancements to drive compliance and master modern work.
With CE 23.1, Content Cloud for Life Sciences adds Amazon Web Services (AWS) support to its productivity and governance capabilities of OpenText Documentum for Life Sciences. This allows life sciences companies to optimize their operational efficiencies with AWS while experiencing the fully managed service benefits of predictable operating costs, flexible upgrade timing, and secure employee and partner access.
Content Cloud for Life Sciences helps pharmaceutical companies accelerate clinical trials, improve regulatory submission quality and ensure manufacturing process compliance.
Choose your technology: Pick the hyperscaler that meets your enterprise needs and delivers on business benefits. The CE 23.1 release adds AWS support, bringing Amazon’s reliability, security and performance to Content Cloud for Life Sciences.
Work smarter: Lean on a fully managed cloud solution to offload the IT management burden, focusing resources on other key business objectives while benefiting from more predictable operating costs. Flexible upgrade timing ensures the latest versions are always available and are rolled out at a time convenient to the business.
Move faster: Rely on one repository to share and reuse content for a single source of truth to support collaboration for research, clinical, regulatory and manufacturing processes, with audit-ready confidence and GXP compliance.
Life Sciences organizations use a single repository to share and reuse content to drive efficiency across research, clinical, regulatory and manufacturing processes.
For more information about new features and enhancements available in Content Cloud for Life Sciences CE 23.1, check out the release notes, administration guide and validation summary report using your OpenText My Support login credentials.
September 2022: What’s new in OpenText Documentum for Life Sciences CE 22.3
Documentum for Life Sciences meets the demands of modern work environments for Life Sciences organizations with enhancements across the entire suite of Documentum for Life Sciences product.
OpenText Documentum for Quality & Manufacturing
Documentum for Quality and Manufacturing brings efficiency and reduces waste with enhanced printer management. To further enhance current Good Manufacturing Practices (cGMP) print management, Documentum for Quality & Manufacturing CE 22.3 adds a new layer of security in accessing prints. The new Follow-me print feature maintains the chain of custody required by cGMP and allows users to assign prints to a user instead of a printer. On-demand print capability adds user authentication at the time of printing, enhancing security ensuring only the assigned user retrieves the print and gives convenience for the user to retrieve prints from the nearest printer.
Documentum for Quality & Manufacturing follow-me print ensures traceability required for cGMP
To learn more, read the blog post about secure print controls for pharmaceutical manufacturers.
OpenText Documentum for Research & Development
Identification of Medicinal Products (IDMP) is on the mind of Life Sciences organizations worldwide, especially those operating under the governance of the European Medicines Agency (EMA). ISO IDMP standards establish a consistent way to represent medicinal and pharmaceutical products across geographies. Regional Health Authorities adopting IDMP will have the ability to share data in support of public health to improve pharmacovigilance, regulatory efficiency, and patient access to medicines and information. Documentum for Research & Development CE 22.3 brings efficiency and consistency across systems with dictionary updates to include controlled vocabularies, auto-cascading of IDMP metadata, and efficient IDMP keyword-based searches.
Documents are automatically tagged with IDMP terminologies during creation.
To learn more, read the blog post about how to prepare for IDMP 2.x.
OpenText Documentum for eTMF
Signposts: Clinical trial documents and other artifacts that are required to fulfill clinical trial requirements may be stored in a variety of systems. Signposts provide a way to reference these artifacts in other systems and track them as part of the trial process. In Documentum for eTMF CE 22.3, signposts can be created to reference external artifacts and consolidate them into the trial content. This provides Medicines and Healthcare products Regulatory Agency (MHRA) compliance and ensures accuracy and completeness of the trial master file without having to maintain duplicate copies of these documents in multiple locations.
Locking and archiving trials: Archiving clinical trials prevents any further updates from being made to trial artifacts once the trial is closed. A trial is locked before it is archived to allow the trial documents to be analyzed and to determine if the trial is archivable. With Documentum for eTMF CE 22.3, Clinical Archivists can perform trial locking and archiving at the site and country granularity levels in addition to the trial level that’s already possible in prior versions. This provides Medicines and Healthcare products Regulatory Agency (MHRA) compliance and helps manage Clinical trials in different sites and countries independently.
For more information about new features and enhancements available in Documentum for Life Sciences CE 22.3, watch an on-demand webinar and check out the product documentation and release notes using your OpenText My Support login credentials:
September 2022: What’s new in OpenText Life Sciences Smart View CE 22.3
OpenText™ Life Sciences Smart View continues to empower employees and partners by equipping them with the right tools to maintain compliance while boosting productivity and collaboration among increasingly distributed workforces. CE 22.3 adds support for the routing, review and approval of change requests and documents. Many enhancements are also available with this release to streamline review and approval tasks, expand content creation, and provide new ways to access and act upon content.
Routing change requests for review approval
Category one documents require formal review and approval along with signoff by the Quality Organization (QO). Using Life Sciences Smart View CE 22.3, coordinators can attach the category one documents and route change requests for review and approval. Streamlining the review and approval provides the status of the request and also ensures compliance and audit tracking.
Life Sciences Smart View makes it easy for coordinators to route change requests by simply selecting the documents to attach to a review or approval workflow.
For more information about this feature, read the Product Forum post about routing change requests for review approval using your OpenText My Support login credentials.
Streamlining review and approvals of change requests
Life Sciences Smart View CE 22.3 streamlines the process for completing change request reviews and approvals. On a single screen, approvers have quick access to the change request along with the content and information about the documents in the request. This allows approvers to review the content at the time of approval without having to use any external tools to open the document.
Users can complete task approval faster with easy access to all the information about the change request and affected documents in one screen.
For more information about this feature, read the Product Forum post about the review and approval of change requests.
Routing category one documents for review approval
Once the change request is approved, the affected documents must be routed for review and/or approval. In Life Sciences Smart View CE 22.3, coordinators or authors can easily select the related documents of the approved change request and quickly route them.
Life Sciences Smart View provides a quick way to route the affected documents related to the approved change request.
For more information about this feature, read the Product Forum post about routing category one documents for review approval.
Revising workflow tasks for more efficiency
During document routing when reviewers or approvers reject tasks, the attachments are automatically demoted to a draft status and are forwarded as a task for respective authors. Life Sciences Smart View now allows authors to revise these documents to reflect provided feedback and resend for another review or final approval. Changes made as part of this process are reflected in revision history of the document, providing a comprehensive audit trail.
Authors checkout and revise the routed documents to address feedback from the review.
After document approval, coordinators specify when the documents become effective along with other review and access settings. As part of coordinator approval, Life Sciences Smart View guides the user through entering effectivity parameters.
Once approved, the site coordinator sets effectivity parameters.
By supporting change requests and affected document review and approval tasks using Life Sciences Smart View workflows, all participants save time with immediate and streamlined access to all the information required to do their work.
For more information about this feature, read the Product Forum post about performing document rejection and making effective workflow tasks.
Visit the Life Sciences Smart View Product Forum using your OpenText My Support login credentials where you can:
Read blog posts
Look at new feature videos
Collaborate with product team members and other users
July 2022: What’s new in OpenText Life Sciences Smart View CE 22.2
OpenText™ Life Sciences Smart View continues to empower modern workers with a user experience that improves productivity and drives distributed, agile work processes. CE 22.2 adds support for the full content lifecycle for regulatory virtual document assemblies built with content managed by OpenText™ Documentum for Research & Development.
Assemble and manage virtual documents
Virtual documents are a useful way to re-organize documents into new assemblies across functional areas. Clinical study report components and CTD Modules are good examples for using virtual documents.
Because of their nature, virtual documents are assembled and refined over time. To help with this process, Life Sciences Smart View supports the complete content lifecycle of create, revise, route, review, approve and consume.
Virtual document capabilities include:
Dynamically create, revise and remove content
Compare side-by-side with previous versions or other assemblies
Add documents from another virtual document, from a collection or by browsing or searching the repository.
Using the new compare capability, users save time identifying the differences in virtual document against its previous versions or another virtual document.
A side-by-side comparison shows the differences in structure and status of virtual documents.
Easily add documents
Authors can now easily create and import documents with properties or contents copied from recent and favorite documents while authorized readers can import new documents using the simple wizard-driven process.
Other enhancements that improve productivity include:
Filter views using effective labels reflecting document status
Sort and filter browsed content and search results dynamically
Share user collections with other users
Visit the Life Sciences Smart View Product Forum using your OpenText My Support login credentials where you can:
Read blog posts
Look at new feature videos
Collaborate with product team members and other users
December 2021: What’s new in OpenText Life Sciences Smart View CE 21.4
CE 21.4 brings some great enhancements to OpenText™ Life Sciences Smart View, a SaaS application that gives your employees and authorized partners easy access to your regulatory content anytime, anywhere via their device of choice—whether your OpenText Documentum for Life Sciences repository is off-cloud, hosted in your private cloud or in OpenText™ Content Cloud for Life Sciences. Check out the latest updates below.
External users can approve tasks with e-signature
Pharmaceutical and medical device companies often use contract manufacturing organizations (CMOs) to help boost production capacity. CMOs need their sponsors to approve documents such as methods, specifications, or procedures related to critical manufacturing processes.
The task approval in Life Sciences Smart View allows external users and partners to securely perform approval tasks in the system of record with audited e-signature.
Easily add and view document versions
Content authors can import content created offline as a new version. This is an alternative means for updating documents.
Users can quickly access all versions of a document including their properties and contents. The document status is visually indicated with easily noticeable color coding.
Create medical device content
Authors can now create medical device content using the intuitive wizard-driven process that helps in selecting the appropriate template and adding metadata.
Share collections with others
Collections are related documents, forms, searches and locations grouped together for quick access. Collections can now be shared with other users for improved collaboration. For example:
Collections containing methods, specifications and batch records can easily be shared externally to contract manufacturers and contract labs, and internally among Manufacturing Associates, Quality Control Analysts and Quality Associates.
Collections containing stability reports and executed master batch records can be shared with technical writers for quick access to the documents they need.
Collections containing effective methods can be shared with workers on the manufacturing floor.
Research & Development authors and managers can share collections of study plans and reports, labeling documents, non-clinical and clinical study protocols with the internal and external stakeholders.
Initiate workflow
Authors and coordinators can route documents for review and approval to bring efficiency to their collaboration and approval processes. This allows users to effectively manage the full lifecycle of content within Life Sciences Smart View, including creation, revision, routing, review, approval, and consumption.
Take a few minutes and learn more about the efficiency and security gains of OpenText Life Sciences Smart View and visit the product forum to watch new feature videos.
As I step into my second week as Chief Product Officer, I’m thrilled to see the incredible innovation driving Cloud Editions 25.1. This launch reflects our commitment to helping you drive efficiency, strengthen security, and accelerate growth.
2025 marks a turning point in shaping the future of business. At the core of this transformation lies information management, a driving force that empowers organizations to unlock the full potential of their talent and data. Our mission is to equip professionals across all disciplines – knowledge workers, cybersecurity specialists, supply chain experts, developers, and IT leaders – with the solutions and services they need to thrive in today’s fast-changing digital landscape.
With Titanium X, OpenText sets a new benchmark in SaaS innovation, offering an expansive portfolio of solutions that address critical business needs such as content management, service management, threat detection, identity management, observability, and supply chain optimization. By uniting simplicity, intelligence, and security, these innovations empower organizations to confidently navigate the multifaceted challenges of today’s digital landscape.
The latest Cloud Editions (CE) 25.1, OpenText continues to lead through the seamless integration of cloud, security, and AI technologies. These advancements are not simply responses to change – they are defining it. By forming the foundation for sustainable growth, these innovations empower organizations to not only future-proof operations but drive innovation with absolute certainty.
For CIOs, business leaders, and IT professionals, the mandate for 2025 is clear: embrace information management as the catalyst for transformation. Now is the time to harness the power of data to unlock potential and drive meaningful progress. Only then can you truly start to reimagine your information for sustainable business growth with longevity.
Following today’s announcement, let’s explore how OpenText is reimagining information management and spearheading cutting-edge innovation:
New innovations in Business Cloud
Secure access to knowledge is essential for staying ahead of the competition. OpenText empowers engineers, IT professionals, and teams with integrated, secure technologies that streamline operations and enhance efficiency to enable greater success in an increasingly complex digital world.
OpenText™ Content Cloud
In this release, we have launched new bundle offerings for our fast-deploying cloud content management solution, OpenText™ Core Content Management. These updates further support businesses battling with fragmented and inefficient access to siloed content and simplifies cloud adoption and the ability to leverage generative-AI. By doing so, we equip decision-makers with the right tools to address the persistent challenges of disconnected information retrieval and onerous searchability, reducing the limitations posed by outdated legacy systems. The result? Unlocked operational efficiencies and improved workplace productivity.
Improvements to OpenText Core Content Management include:
The integration of OpenText™ Content Aviator: Now available to all customers out-of-the-box and at no additional cost, in an easy to deploy express bundle. OpenText Content Aviator empowers employees to utilize intelligent chat-based conversational search, content discovery, summarization, and translation at the click of a button, boosting knowledge worker productivity by enabling customers to quickly find and understand context across a broader ecosystem of applications.
A new premium bundle that combines AI-powered SaaS content management with additional capabilities, including digital capture and signature, to enable customers to manage the full lifecycle of their content while reaping the benefits of a flexible SaaS solution.
Preconfigured business scenarios: Providing sales, HR, product management, and other common cross-departmental functions with pre-built workspaces, templates, and folder structures to enable faster deployment and quicker return-on-investment.
The new bundle offerings, together with the expanded availability of OpenText Content Aviator, empowers organizations to accelerate departmental or enterprise-wide processes in the cloud, aligning with strategic digital transformation initiatives, empowering businesses to operate with agility, optimize productivity, and achieve long-term success in an increasingly complex digital landscape.
OpenText™ Cybersecurity Cloud
In Cybersecurity Enterprise, OpenText™ Core Identity Foundation, our next-generation identity and access management (IAM) SaaS platform, now gives IT directors and leadership within large-scale enterprises and regulated industries greater autonomy over identity and access controls designed to protect high-value data across the entire environment within a single platform.
By simplifying and automating fundamental identification processes, this release enables businesses to access the core collection of OpenText identity and access management capabilities under a single set of integrated microservices. By doing so, organizations can reduce security and compliance costs while ensuring adherence to government, cyber insurance, and internal standards. Additionally, the platform’s SaaS delivery model boosts operational efficiency and guarantees zero-trust security to meet the dynamic needs of modern enterprises.
OpenText™ Experience Cloud
In this release, organizations managing extensive digital asset collections or implementing enterprise-wide digital asset management (DAM) systems now have a powerful tool to unlock the full value of their rich media libraries. Powerful new search is provided by integrating OpenText™ Digital Asset Management (DAM) natively with OpenText™ Knowledge Discovery (IDOL). The new search adopts both advanced retrieval augmented generation (RAG) and AI-powered search to transform how users access and utilize assets.
By marrying these two solutions together, enterprises struggling with inefficient asset discovery, inconsistent metadata tagging across teams, and unnecessary duplication of content creation or procurement, can take advantage of the tool’s natural language search capabilities, powered by secure and private AI, to quickly locate the right assets – even in large libraries where metadata may be incomplete or inconsistent.
With reduced time spent searching, lowered storage costs for redundant assets, and enabled cross-departmental collaboration in content creation, this innovation empowers organizations to scale their digital asset management usage while ensuring iron clad security through a private AI service, eradicating the risk of exposing sensitive assets (unlike a public cloud environment).
OpenText™ IT Operations Cloud
To further increase IT visibility for better incident response and faster mean-time-to-repair (MTTR), we have bolstered the discovery capabilities in our vendor-neutral configuration management solution, deployable as SaaS, on-premises, or in the cloud.
Advanced Network Discovery for OpenText™ Universal Discovery and CMDB delivers deep, comprehensive visibility into how physical, virtual, and software-defined networking assets are configured. Now IT service management, operations, and network management teams can fully understand how network devices and their configurations support business service delivery – an area typically lacking detailed information from most CMDB discovery methods. The result? Faster MTTR and minimized service interruptions from networking changes.
CE 25.1 also introduces better visibility into operational technology (OT) and internet of things (IoT) devices by importing configuration data directly from Microsoft® Azure Defender. This ability gives enterprises extended insights into OT/IoT devices without requiring additional discovery tools or compromising OT/IoT security airgaps by deploying probes.
By increasing IT visibility across both networks and OT/IoT devices, OpenText Universal Discovery and CMDB further becomes a single source of configuration truth that IT, networking, and OT teams can use to troubleshoot faster, improve change success, and increase service delivery reliability.
New innovations in Business Technology
Moving to the cloud means connected data is key. OpenText provides robust, flexible data platforms deployable in private clouds, public clouds, and via APIs, delivering enterprise-grade capabilities wherever you need them.
OpenText™ DevOps Cloud
To support the developer community, innovations to TruClient 2.0, part of the OpenText™ performance engineering suite of solutions, further elevates performance testing by delivering an intuitive, scriptless tool that meets the needs of testers at all experience levels. Designed to simulate real user behavior and provide robust client-side metrics, TruClient 2.0 puts flexibility, control, and security at the center of the performance testing process.
Most notably, this release allows browser decoupling, which empowers users to independently manage browser versions, enhancing security and eliminating the need for frequent updates or patches. The addition of Linux® support expands deployment options, while reduced resource requirements streamline operations with a lighter testing footprint. As a result, TruClient 2.0 continues to be a valuable tool for testers with the need to perform efficient, secure, and flexible performance testing for optimized testing process for a seamless experience and greater control over testing environments – a strategic move to future-proof performance engineering.
Looking ahead
With CE 25.1, OpenText is redefining the possibilities of Business AI, Cloud, and Technology. By delivering integrated solutions that simplify complexity, enhance security, and enable scalability, we, at OpenText, continue to proudly empower organizations to thrive in an era of rapid and revolutionary technological change, giving business access to the tools needed to unlock the full potential of their information management.
Looking for more?
For more on all the CE 25.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximize your AI, cloud, and security journey.
2025 predictions and trends
Learn about the innovations that promise to change the way you work in 2025
The digital-first era is pushing organizations to find smarter solutions for handling data and information across departments. At the heart of this shift is OpenText™ Private Cloud, a secure and scalable hub designed to help enterprises manage their information with enhanced efficiency and security.
OpenText recently unveiled Titanium X, a robust framework integrated into the OpenText Private Cloud. This innovation provides cloud administrators, IT professionals, and organizations with an enhanced toolkit to revolutionize information management through cloud-native deployment, security compliance, and cutting-edge automation.
Here’s a deep dive into how Titanium X is transforming cloud solutions and what it means for your business.
A cloud-native powerhouse supporting continuous delivery
Titanium X thrives at the intersection of modern cloud architecture and streamlined workflows with the following standout offerings:
Fully cloud native deployment: Easily compatible with OpenText Private Cloud, Titanium X ensures seamless scalability and flexibility for enterprises navigating a multi-cloud landscape. Coupled with tools like Kubernetes, it offers efficient orchestration that simplifies operations across environments.
Continuous delivery (CD) pipeline: By automating software and infrastructure deployment, Titanium X reduces downtime and enhances delivery speed across OpenText Cloud Editions (CEs). This enables businesses to deploy new features and fixes more efficiently.
Code2cloud development environment: For teams in need of a “sandbox” for development or testing, Titanium X provides a managed and integrated development environment to speed up innovation cycles.
Auto-scaling services: Dynamically scales resources based on demand, providing operational agility while optimizing costs.
The benefits of cloud-native solutions
These are just some of the benefits to expect:
Effortless scalability ensures resources grow with your business.
Reliable delivery pipelines offer continuous feature updates and fixes with minimal disruptions.
Flexibility to adapt solutions through the managed cloud dev environment allows businesses to align tools with their specific goals.
Enhanced security, compliance in the OpenText Private Cloud
Security and data governance are critical in today’s complex digital ecosystems. Titanium X builds on OpenText’s trusted private cloud by offering:
Compliance-driven policies: Ensures adherence to global and regional frameworks like SOC2 and ISO 27001.
Integrated data security: Includes threat detection, malware prevention, and vulnerability management built into the application lifecycle.
Data protection by design: Protects sensitive information through restricted access and encryption for high-stakes industries like healthcare and finance.
Titanium X ensures IT and cloud administrators adhere to policies while eliminating manual errors. Whether your business operates globally or needs region-specific security measures, Titanium X provides tools to stay compliant without sacrificing speed or innovation.
Titanium X lands the trust factor
The framework delivers one of the most important benefits–trust–by:
Delivering transparency in data processing to maintain trust with your customers.
Mitigating vulnerabilities through real-time detection to strengthen security across endpoints.
Adhering to evolving regulatory landscapes ensures businesses stay compliant, globally or locally.
Maximum control, simplified cloud administration
Managing enterprise cloud environments can be cumbersome—but not with Titanium X. The platform offers:
Observability suite for cloud metrics: Gain complete visibility into performance metrics, application logs, and workload traces for proactive monitoring.
Global flexibility: With hyperscaler partnerships (Google Cloud, Azure, AWS) and more than 35 regions enabled, workloads can be efficiently deployed across the globe.
Disaster recovery and backups: Titanium X includes robust backup solutions and reduces recovery times (as low as RTO/RPO of 8/4 hours).
Efficiency, agility, and community for IT professionals
Titanium X goes beyond tools and metrics to emphasize the human aspect of cloud management by providing support for IT teams, cloud users, and stakeholders.
Customer success expertise: Tiers of standard to premium-level customer support to guide you through onboarding and optimization.
Service request prioritization: Automation ensures urgent requests are resolved faster through streamlined ticket routing.
Global support: Titanium X deploys technical and engineering teams across regions, ensuring downtime is minimal and services are consistently up and running.
When IT professionals trust their cloud solutions to function reliably, they can focus on adding strategic value to their organizations.
Looking ahead with Titanium X
The Titanium X roadmap signals exciting advancements to enhance scalability, observability, and security:
By CE 25.4: Expect autoscaling enhancements, zero-downtime updates, multi-region availability, and refined disaster recovery features for select products.
On the horizon: New compliance certifications (SOCs, ISO) for better global security and optimized cost strategies to deliver value without overextending resources.
Elevating cloud offerings to the next level
OpenText Titanium X sets the gold standard for cloud-native innovation—prioritizing security, compliance, and scalability without compromise. For IT professionals looking to boost their cloud administration capabilities or cloud users wanting hands-free efficiency in day-to-day operations, Titanium X is poised to redefine expectations.
What sets OpenText apart?
OpenText is your trusted partner for this journey. We can:
Deploy landing zones in weeks, not months.
Combine automation and scalability without sacrificing control.
Provide single-region redundancy or multi-region capabilities—adaptable to your business needs.
When it comes to choosing the best cloud solution for your business, there’s no such thing as “one size fits all.” Yet many enterprises find themselves juggling with the complexity of public clouds or dealing with the limitations of on-premises solutions.
Enter OpenText™ Private Cloud, the sweet spot for businesses looking for scalable, secure, and efficient cloud infrastructure tailored to your unique needs.
Whether you’re an enterprise IT professional, cloud architect, or business leader seeking innovative cloud solutions, this blog outlines why OpenText Private Cloud, powered by the OpenText Cloud Operating Framework, ticks all the right boxes.
Before we dig into specifics, let’s answer the question: What is a private cloud? It’s a dedicated cloud environment tailored exclusively for a single organization. Unlike public clouds, you don’t share resources with other organizations, giving you greater control over your data, security, and infrastructure. For businesses that deal with critical workloads or require complex cloud operations, private clouds offer the best of all worlds.
Why choose OpenText for private cloud services? Simply put, OpenText takes private cloud to a whole new level—combining cutting-edge architecture with in-depth customization to meet your business needs.
The OpenText Private Cloud difference
Here’s how OpenText differentiates itself from other private cloud solutions:
1. Industry-leading data management
Enjoy world-class enterprise data management tools that ensure your information is organized, secure, and accessible at all times. OpenText solutions help you turn data into insights, so you can make smarter decisions, faster.
2. Scalability on demand
The biggest driver of cloud adoption? Scalability—and OpenText goes above and beyond. Thanks to the OpenText Cloud Operating Framework, your business can handle unpredictable workloads and spontaneously adapt to unforeseen demand highs or lows. Say goodbye to over-engineered solutions and hello to flexibility.
Vertical scalability: Boost computing power when your workloads need it most.
Horizontal scalability: Add more clusters on demand to support additional workloads.
Whether you’re running a global enterprise or starting small, OpenText ensures your cloud infrastructure evolves with your needs.
Quick tip: If you’re searching for “scalable cloud solutions,” stop right here—OpenText is your match!
3. Unparalleled security
Data breaches and cyberattacks are nightmares for enterprises. But with OpenText Private Cloud, your data is fortified with multi-layered security measures designed to keep your systems safe.
OpenText incorporates the following security features into its architecture:
Plus, our compliance with global security standards such as ISO 27001 offers peace of mind for even the most risk-averse organizations. With OpenText, your cloud is as secure as a vault.
4. Reliability you can count on
Downtime in cloud operations can spell disaster for organizations reliant on digital infrastructure. OpenText Private Cloud is designed to provide uninterrupted reliability.
Resiliency: Built with redundancy in mind, OpenText ensures there are no single points of failure. From zonal redundancy to geo-replication, your services continue running even during unexpected outages.
Recoverability: With swift recovery time objectives (RTOs) and recovery point objectives (RPOs), OpenText minimizes service disruption in the rare event of a failure.
This means you can trust your critical workloads are secure, recoverable, and operational when it matters most. Because, as we say, downtime isn’t just downtime—it impacts your business.
5. Performance efficiency for high-stakes operations
Efficiency is the backbone of any successful cloud deployment, and OpenText ensures that resources are optimized to meet your evolving needs.
Here’s what performance efficiency looks like with OpenText Private Cloud:
Right-sized deployments: Tailored provisioning of cloud resources to avoid overspending while meeting performance goals.
Global reach: Deploy services across multiple regions for low latency and better user experiences.
Advanced tech adoption: Stay ahead with seamless integration of AI-powered tools and cutting-edge technologies.
OpenText ensures your systems not only perform optimally but do so at a cost that makes business sense.
6. Cost optimization at its core
The reality of cloud computing? Costs can spiral out of control—fast. Transitioning from a traditional on-premises model to OpenText Private Cloud helps reduce operational costs significantly. By eliminating expenses related to maintaining physical servers, updating legacy systems, and paying for unused resources, enterprises can save 30–40% on IT costs.
OpenText’s CloudOps practices ensure businesses stay on top of spending without compromising performance. Here’s how OpenText helps you save:
Optimal use of committed use discounts (CUDs) with hyperscaler partners.
Real-time spend tracking and attribution to understand ROI.
Continuous monitoring and analysis to eliminate idle resources and optimize costs.
With OpenText, your private cloud operates as efficiently as your business runs.
7. Faster time to market
Agility equals money. OpenText Private Cloud accelerates your readiness to launch new products or services by enabling rapid provisioning of resources and reducing lengthy approval cycles.
8. Continuous innovation
With OpenText’s regular updates and upgrades, businesses never fall behind the curve. Access to cutting-edge tools empowers organizations to innovate continuously and remain competitive.
Why choose private cloud over public cloud?
Why choose private cloud over public cloud?
While public clouds typically get all the attention, private clouds bring unmatched control and customization to the table. Here’s how OpenText Private Cloud outshines public cloud solutions:
For enterprises with unique workloads, regulatory demands, or sensitive data processing, a private cloud with OpenText isn’t just the better choice—it’s the right choice.
The OpenText Cloud Operating Framework advantage
At the core of OpenText’s private cloud offering is the Cloud Operating Framework—a robust foundation enabling seamless automation, change management, and operations. Here’s what makes the OpenText framework a game-changer:
Change management ensures that all changes are tracked, logged, and managed to minimize errors.
Automation decreases manual intervention via scripting, rules logic, and processes—speeding up deployment and updates.
This framework simplifies complexity, ensuring your business benefits from private cloud resources without added operational headaches.
OpenText Private Cloud success story
A financial institution that leveraged OpenText’s private cloud to revolutionize its operations saw the following results:
Achieved 99.9% uptime
Saved 35% in annual IT expenses
Enhanced data security with compliance protocols like GDPR
Choose OpenText Private Cloud for your business
If scalability, security, reliability, performance, and cost efficiency are your priorities, OpenText Private Cloud is the solution for you. Built to adapt to your business’s unique needs, OpenText offers enterprise-grade features without the trade-offs of traditional cloud solutions.
By leveraging the OpenText Cloud Operating Framework, you’re equipping your organization with tools to thrive in today’s competitive environment. Don’t just take our word for it—experience the benefits firsthand.Join countless enterprises and elevate your cloud strategy with OpenText.
Welcome to the era of cloud dominance, where businesses are increasingly leveraging cloud solutions to innovate, streamline operations, and stay ahead of the curve. But while the cloud offers game-changing opportunities, not all cloud solutions are created equal. One particular model has been winning the hearts of IT professionals globally—the private cloud. And when you combine private cloud with the industry-leading features of OpenText™, you get a powerhouse solution for data management, security, and business transformation.
Curious about why the private cloud might be the key to unlocking your organization’s potential? Stick around as we break down the advantages, value, and ROI of private cloud.
What is a private cloud?
First, some basics. A private cloud provides a dedicated, single-tenant environment, giving companies full control over their data, infrastructure, and resources. Unlike public clouds, where services are shared among multiple tenants, private clouds are designed for exclusive use by a single organization.
Private clouds offer the perfect mix of cloud benefits—agility, scalability, and cost savings—without compromising data privacy or security. These environments are often the go-to choice for industries like healthcare, finance, and government, where sensitive data protection is paramount.
Why private cloud is the right choice
With so many cloud deployment models out there, why should IT professionals and enterprises favor private clouds? Here’s why a private cloud could be your ticket to success:
1. Unmatched security and data privacy
No one wants to deal with a data breach, and private clouds minimize that risk. With dedicated infrastructure, companies have greater control over who can access their data and how it’s stored. Unlike public cloud solutions, the private cloud provides robust safeguards for sensitive information, which is why compliance-heavy industries like healthcare and banking rely on it.
2. Total customization
Every organization has unique needs. A private cloud offers full customization of the software stack, applications, and security protocols. Whether you’re integrating with CRM tools, ERP systems, or proprietary platforms, private clouds adapt to meet your specific requirements.
3. Scalability on your terms
While scalability is often associated with public cloud environments, private clouds deliver the same flexibility—just with an added benefit of control. Scale up or down based on your business needs without worrying about sharing resources with another organization.
4. Better performance
Public cloud performance can be unpredictable due to resource-sharing and congestion. Private clouds eliminate this issue, ensuring consistent, high-speed performance. Mission-critical workloads will never compete for resources with other tenants in a private environment.
5. Long-term cost optimization
While private clouds may have a higher initial deployment cost, they often deliver better ROI over time. With reduced security risks, fewer operational disruptions, and tailored infrastructure, IT professionals can optimize budget allocation and avoid overspending.
With OpenText’s regular updates and upgrades, businesses never fall behind the curve. Access to cutting-edge tools empowers organizations to innovate continuously and remain competitive.
OpenText Private Cloud
Private cloud solutions like OpenText Private Cloud combine the benefits of dynamic cloud functionality with the robust security required by modern enterprises. From accelerating data management processes to optimizing budgets, OpenText Private Cloud offers a full stack of tools for IT professionals ready to seize the moment.
Looking to take the next step in your digital transformation? Explore the power of OpenText Private Cloud and start experiencing the benefits of smarter, more secure cloud solutions.
OpenText™ eDiscovery (Axcelerate) is a flexible, powerful, end-to-end eDiscovery and investigations platform that helps legal teams get to facts that matter sooner and inform case strategy.
OpenText a leader in e-discovery
OpenText is proud to be named a Leader and Outperformer in the latest GigaOm Radar Report for E-Discovery. This recognition underscores OpenText’s position as one of the top vendors in the eDiscovery market.
OpenText™ eDiscovery CE 25.2: Introducing eDiscovery Chronology for enhanced evidence organization
We’re excited to announce the latest update in OpenText eDiscovery CE 25.2, introducing a powerful new tool that transforms how legal teams organize and analyze evidence. Here’s what’s new:
OpenText eDiscovery Chronology
In modern litigation and investigations, organizing massive volumes of digital evidence chronologically to understand the who, what, where, and when of a matter can be daunting, labor-intensive, expensive, and potentially risky. The new OpenText™ eDiscovery Chronology addresses this challenge head-on.
This interactive chronological narrative building tool helps legal teams track, organize, and analyze evidence by date—with full control of event metadata and complete audit trail capabilities. With Chronology, legal teams can leverage technology to streamline an otherwise manual task and quickly gain a clearer understanding of the sequence of events that may make or break a case.
With integrated visual Chronology, legal teams can:
Easily identify potential gaps or inconsistencies in evidence earlier, reducing risks and unpleasant surprises
Save time by organizing events and facts without having to copy and paste text and link documents in Excel, Word, or third-party software
Quickly zero in on specific events or facts at any time, for faster, easier, and more thorough client reporting, early case assessment, and preparation for depositions, hearings, settlement discussions, and trial
Chronology is a key feature that has been frequently requested by our customers and represents a significant enhancement to our platform’s capabilities.
In addition to the new Chronology feature, OpenText continues to release enhancements to our existing capabilities.
OpenText eDiscovery Aviator Key Document Summary – Now exportable!
Initially released in April 2024, Aviator Key Document Summary empowers legal teams to create an AI-generated summary of key documents, complete with links to the documents, for improved document review efficiency and rapid insight into the case. Now with CE 25.2, legal teams can more easily share document summaries with team members and clients with the ability to export Key Document Summaries, complete with working document links.
Aviator Review – More intuitive than ever
In our ongoing effort to increase efficiency and automate first-pass review, we have simplified the OpenText eDiscovery Aviator Review process to two simple steps:
Input your review criteria
Identify the designated document set on which you want Aviator Review to run
It is really that easy, and after the Aviator results are returned, legal teams have the option to quickly QC the document set using the “compare with human review toggle” and selecting the coded review field to be used for comparison.
Expanded bulk redaction capabilities
Accurate and consistent redaction of privileged, confidential, or sensitive information across all document formats is a critical component for reducing production risks. Inadvertent production of privileged or sensitive information is a legal team’s worst nightmare. As the type of data involved in litigation and investigations continues to become more diverse—going far beyond email and Word documents—it’s essential that bulk redaction tools keep pace. That’s why we’re pleased to expand OpenText eDiscovery bulk redaction to support the chat-specific redaction view. We have also added support for Social Security Number patterns in the Bulk Redaction wizard for the native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer.
Additional new redaction capabilities include:
New “change redaction” functionality for the near native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer
The ability to centrally manage the addition and deletion of redaction reasons from within the Review & Analysis module
The addition of a dedicated Regular Expressions (RegEx) tester to support users writing their own customized RegEx for bulk redaction
An improved RegEx pattern search for birthdates
These updates in OpenText eDiscovery CE 25.2 represent our ongoing commitment to providing powerful, user-friendly tools for modern eDiscovery workflows. By introducing new functionality and enhancing existing key features, we’re responding to our most frequent customer requests and helping legal teams work more efficiently and effectively than ever before, delivering better outcomes for their clients and organizations.
OpenText™ eDiscovery CE 25.1: Expanding capabilities and streamlining workflows
We’re excited to announce the latest updates in OpenText eDiscovery CE 25.1, delivering enhanced GenAI functionality, improved redaction tools, and new data integration features. Here’s what’s new:
Transparent GenAI decision-making
Understanding OpenText eDiscovery Aviator Review document categorization just got easier with the new “Aviator Review last reasoning” field. Users can now view the LLM’s reasoning directly in the results list alongside the “Aviator Review Results” column. This transparency enhancement enables better oversight of the review process, and the reasoning data can be exported for further analysis or documentation purposes.
Our OpenText eDiscovery Aviator functionality, including Aviator Review, Aviator Summarization and Key Document Summary, has been upgraded to handle larger documents with greater efficiency. At CE 25.1 enhanced chunking technology enables support for documents exceeding 180,000 tokens (approximately 60 pages) allowing legal teams to analyze and summarize lengthy documents without limitations.
Advanced redaction capabilities
We’ve reimagined our automated redaction functionality to provide an even more intuitive experience. The global redaction wizard has been rebuilt with user-friendly improvements.
For Cloud customers we’ve also extended support to the near native Excel viewer as well as the audio/video viewer and added the ability to hide redacted rows, columns, and sheets in Excel files during production, offering greater control over sensitive data management.
The media viewer now offers sophisticated speaker segmentation capabilities for audio and video files processed after the 25.1 release. Users can view audio streams separated by individual speakers in the timeline view, along with the ability to filter transcripts by specific speakers. This enhanced functionality makes it easier than ever to navigate and analyze audio/video content, particularly in cases involving multiple participants or lengthy recordings.
LaunchPad self-service Microsoft Exchange Online (M365) cloud connector (cloud only)
Streamlining data collection processes, CE 25.1 introduces direct self-service crawling capabilities for M365 data to Cloud applications. This new feature eliminates the time and hassle of extraneous data export and loading enabling legal teams to access critical cloud data with unprecedented ease and flexibility. To ensure M365 data remains secure this new feature incorporates secure authentication management through the new LaunchPad Source Systems page and integrates with AWS Secret Manager for secure credential storage.
These updates in OpenText eDiscovery CE 25.1 represent our ongoing commitment to providing powerful, user-friendly tools for modern eDiscovery workflows. By expanding AI capabilities, enhancing redaction tools, and streamlining data integration, we’re helping legal teams work more efficiently and effectively than ever before.
December 2024 (24.4) What is new in OpenText eDiscovery (Axcelerate) 24.4
We’re thrilled to announce the latest updates in OpenText eDiscovery CE 24.4, designed to enhance your e-discovery workflows with powerful new features and improvements. Here’s a closer look at what’s new:
New OpenText eDiscovery Aviator Summarization (cloud only)
Introducing OpenText eDiscoveryAviator Summarization. Powered by generative AI (GenAI), this document summarization functionality leverages deep learning to interpret and synthesize information from lengthy documents, providing concise summaries that help users quickly grasp context and implied meanings. With GenAI summarization, you’ll uncover deeper insights faster than ever before.
With the latest enhancement to Key Document Summary, users can access the documents referenced in the AI-generated consolidated summary using a new link that displays at the bottom of the Key Document Summary panel.
Near Native Excel Viewer (cloud only)
We’re making it easier than ever to handle Excel documents with the Near Native Excel Viewer. Users can now produce redacted Excel files in both PDF and image formats, providing greater flexibility and convenience when working with sensitive data.
See who is speaking! With CE 24.4, new AV transcriptions automatically include generic speaker identification to make transcript review easier and faster. Other key AV transcription enhancements include the ability to filter the redaction list by redaction reason and redaction type.
Custodian Merge (cloud only)
The new Custodian Merge functionality in LaunchPad allows users to quickly remedy errors or inconsistencies in custodian names or profiles made during data loading. This feature simplifies the process, ensuring that your custodial data is always accurate and up to date.
PDF document splitting
Managing large PDF documents just got easier! Users can now select a subset of pages from a single PDF file to create sub-documents. This feature comes with tracking capabilities and the ability to delete sub-documents, giving you greater control over your data.
These updates in OpenText eDiscovery CE 24.4 are designed to enhance productivity and streamline your legal workflows. We’re committed to continuously improving our platform to meet your needs. Explore these new features today and experience the future of e-discovery!
July 2024 (24.3): What is new in OpenText Axcelerate 24.3
Enhancing the power of Axcelerate with Aviator for GenAI Review
With Cloud 24.3 OpenText provides Axcelerate Cloud users with the opportunity to revolutionize their review process with Aviator GenAI review.
Legal Tech Aviator Review functionality
Harnessing the power of large language models (LLMs), Aviator Review analyzes and categorizes large volumes of documents as responsive or non-responsive based on the input of plain language review criteria to help reduce the time and cost associated with traditional first-pass responsiveness review. Using the intuitive review criteria window, users can create and refine review instructions without legal prompt engineering expertise.
Aviator Review also helps to control the cost of e-discovery projects by providing users with a cost estimate for each selected data set before they run it. Users can refine review criteria against smaller subsets of data as many times as required and adjust the criteria until it returns optimal results. When users are ready to run the refined review criteria against the entire corpus of the data, Aviator Review provides a comprehensive estimated review cost.
Aviator Review can be used as a standalone tool or in conjunction with the Axcelerate technology-assisted review (TAR) protocols.
Other Axcelerate enhancements at 24.3 include:
Mass edit functionality
For increased efficiency and tracking, Axcelerate now allows Case Managers and Investigators the ability to mass copy, replace, append, prepend, or use search and replace to modify field values.
Enhanced end-to-end audio/video (A/V) workflows Axcelerate helps legal teams manage the complete lifecycle of A/V files. From ingestion, processing, transcription, searching, viewing, redaction and production, Axcelerate A/V workflows help to improve efficiency and reduce costs when manually reviewing and redacting A/V files. New A/V features include:
Modules are loaded individually to improve the viewer load time.
Users can jump to specific points in an A/V file by clicking on the corresponding words in the transcript.
Opus 2 support for redacted A/V files.
LaunchPad
The 24.3 release of LaunchPad offers faster scaling for batch processing in AWS so legal teams can get to review faster.
Improved Excel Viewer*
For CE 24.3 we are migrating to a new near native Microsoft® Excel® viewer service that is centrally hosted in each AWS region. The new service adds these additional Excel features:
Search within the document from outside of the viewer, with search hit highlighting support.
Sheet name redaction.
Ability to edit redactions.
Improved find and redact.
Support for Excel in Near Native view in Investigation applications.
April 2024: What’s new in OpenText Axcelerate 24.2
Introducing the extraordinary power of OpenText Aviator for Axcelerate
With Cloud 24.2 OpenText provides Axcelerate Cloud users with the opportunity to leverage Generative AI for case and concept label summarization
Building on a long tradition of incorporating AI and machine learning to speed document review OpenText is thrilled to introduce the next generation of AI-enhanced productivity – Aviator for Axcelerate. Aviator for Axcelerate enables users to create AI-generated summaries of key documents and concept group labels for improved document review efficiency and rapid insight into the case. Leveraging the power of large language models (LLMs) Aviator for Axcelerate creates a summary of key documents, complete with document ID citations to enable users to confirm veracity. Key document summaries help educate review teams for faster and more consistent review and deliver early insight into the evidence to help counsel assess the merits of the case. Aviator will also assist review teams to rapidly understand concept group labels by providing intuitive plain language summaries within the review interface.
Other recent Axcelerate enhancements at 24.2 include:
Enhanced Audio/Video (A/V) transcript and text redaction options – Search and redaction of A/V files (both video and transcribed text) is easier and more accurate providing users with the ability to:
View redaction overlays in both the viewer and the transcript prior to production
Search across timecoded transcript boundaries
Find portions of the video to be redacted and view results with a corresponding time stamp
Support archive and restore for projects in which the A/V viewer is activated
LaunchPad enhancements – Self-service data upload and processing is easier and more powerful with additional status messaging and upload capacity (including PST files)
Custodian management – Sync custodian data between LaunchPad and Axcelerate for greater visibility and control
January 2024: What’s new in OpenText Axcelerate CE 24.1
Empower your team with more choice to maximize eDiscovery control and efficiency
With 24.1, OpenText now provides Axcelerate Cloud users with more choices than ever to leverage the most appropriate TAR workflow to meet the time, risk, and budget constraints of each project and the preferred workflow of your team.
OpenText eDiscovery solutions have a long history of incorporating artificial intelligence (AI) and advanced analytics to dramatically improve review efficiency and lower costs while ensuring defensibility of process. For more than 15 years we have been the leaders in Technology Assisted Review (TAR) for eDiscovery. While first generation TAR (TAR 1.0) relies on subject matter experts to train the algorithm on a sample data set before review begins, second generation TAR (TAR 2.0) allows the review to commence immediately, saving both time and money. OpenText Axcelerate TAR 2.0, featuring continuous active learning (CAL), learns from all reviewer coding decisions in real time to deliver the most relevant results in the shortest amount of time. Our TAR 2.0 is also paired with a unique contextual diversity algorithm that eliminates the risk of missing relevant documents by surfacing documents from contextually diverse pockets of data. An intuitive TAR interface and workflows reduce learning curves so your team can uncover the most relevant evidence without delay, and visualization tools allow project managers to easily track the progress of review and accurately estimate time to completion.
Whether you choose to leverage the familiar Axcelerate TAR workflow featuring continuous machine learning or try TAR featuring CAL and our unique contextual diversity algorithm, you can be confident that you are maximizing efficiency and accuracy of TAR review for every review scenario.
Other recent Axcelerate enhancements include:
End-to-end eDiscovery support for audio and video (AV) files – Get the most efficient review of voluminous AV content. OpenText’s built-in browser-agnostic AV viewer features intuitive YouTube like navigation as well as the option to transcribe AV materials for simultaneous review of AV content along with transcribed text. Text transcription of AV content enables you to search, code, redact and produce redacted AV content along with traditional text-based files.
Side-by-side document comparison – Choose any two documents and Axcelerate will show you all differences between the two documents (even subtle differences) to speed review of near-duplicates as well as conceptually similar documents.
Self-service data processing – Choose between traditional white-glove data upload and processing to Axcelerate or our new self-service processing and upload where circumstances require immediate review of relatively small volumes of data.
Password bank – Speed processing time and minimize exception files by adding a list of known passwords for use during processing to attempt to decrypt password-protected Microsoft 365 and Adobe PDF documents.
No matter the circumstances of your case, OpenText Axcelerate offers your team the power to maximize efficiency and minimize risk in every matter.
July 2023: What’s New in OpenText Axcelerate CE 23.2
The latest licensed version of OpenTextTM AxcelerateTM is out! This version includes some great additions, including support for Opus 2TM cloud, document translation for licensed customers of Amazon TranslateTM, decryption during ingestion, undo for bulk tagging, and so much more! Let’s take a closer look.
New Features for Axcelerate Review & Analysis
Document Production & Bulk Printing. Both of these features now allow users to select various landscape options.
Visualizer. Now includes ability to export any of the charts within Visualizer to an image format and its corresponding data to a CSV format.
Global Redaction. Now includes an option to exclude terms. Checking the box for Exclude Terms will reveal a new section where exclusionary terms can then be entered.
Redactions. Redaction Reasons and/or redaction associated colors can now be changed across subsets of records. This option can be found under Manage Redactions on the Actions menu within the Analysis page.
Once Change Redactions option is opened, a pop-up window will appear with the available options for the select records.
Opus 2. Axcelerate now supports production records being directly ported over to Opus 2 cloud. Once Opus 2 has been configured to connect with Axcelerate, Case Managers can then port production records over within Axcelerate via the Actions menu within the Analysis page.
A pop-up window will then appear with options for this job where the Case Manager can select production output and metadata.
Documents sent to Opus 2 can be identified via the Sent to Opus 2 Smart filter under Work Product.
Magellan Business Intelligence. Now includes a Data Progress Report that provides a filterable report on all data sets by custodian with details as to document counts and size.
Business Intelligence also now allows for sharing custom dashboards.
Machine Translation. Axcelerate now has the ability to generate machine translations for customers with Amazon Translate licenses (translations via Veritone is also still available). Once Amazon Translate has been set up, case managers are able to enable it for their projects and select a target langue for translation. Please see your OpenText Program Manager for further details.
RegEx Pattern Search. This feature has now allow users to define pattern searches across the addressee fields as well as the Title field.
New Features for Axcelerate Ingestion/ECA
Decryption. 7-zip, office, and PDF files can now be decrypted during ingestion when a list of potential passwords is provided within the Data Source configuration node.
Parsers
Encase Parser. Now supports chat data from MS Teams and Slack.
MS Teams Parser. Now supports the export of Channel names, redactions, edit dates of messages, message deletions, and Urgent and Important flags.
Connectors
MS Teams Connector. Now supports:
the inclusion/exclusion of all channels of a Team by leaving the channel value empty. A row with a channel name supersedes a row without a channel name; and
extracting meeting details (start time, end time, duration, initiator).
Outlook for Mac Connector. Now supports 2016 and 2019 Outlook versions.
MS Sharepoint Connector. Now supports indexing metadata of Recycle Bin items.
New Admin Features
OCR. OpenText MindServer AdminTM now allows for changing the language group that will be used by OpenText CaptureTM. This allows for changing character sets used for OCR to accommodate multi-language data sets.
PostgreSQL. Previous version has been upgraded to version 14 with backport available to 22.4.
Undo Tagging Operations. Administrators can now use a command-line (undo.bat) to undo bulk or single tag operations. This operation is tracked within both the Jobs Processing Smart Filter and Document History detail.
Performance
Did you know… Axcelerate has made substantial improvements to performance over the last few years? See below for more details:
Version
Performance Update
Axcelerate 20.2
Index engines improved to handle 50 million records per engine – x5 increase from original limit! Efficiencies to WordMap for improved indexing, record capacity and search retrieval
Axcelerate 20.4
PST Archival handling improved for quicker handling with less exceptions Index Engine Partitions updated to process simultaneously for faster processing and eliminating need for extra Java heap size
Axcelerate 21.2
New memory manager created to protect against OOM query processing Duplicate hash computation moved to index engine Both searches and Search Query Editor reports in Ingestion are run as Jobs and can be sent to generate in the background
Axcelerate 22.2
Distributed worker hosts can be configured on a single engine for improved handling of larger ingestion jobs Further efficiencies to WordMap for improved indexing, record capacity and search retrieval
Axcelerate 22.4
Memory handling improved to prevent OOM issues during near-duplicate detection
Axcelerate 23.2
Near duplicate detection now computes with multi-threading Ingestion performance improved by increasing index threads from 12 to 32 using distributed indexing, enabling redistribution of index across partition via command-line (reindexdocuments.bat)
October 2022: What’s new in OpenText Axcelerate CE 22.4
In litigation, investigations and regulatory compliance matters, legal teams are under intense pressure to deliver superior results on time and within budget. Staying on top of concurrent matters requires the ability to see the overall status of projects, individual reviewer progress, and the progress of key processes such as overturn tracking and reconciliation. These insights are critical to staff projects effectively, forecast and meet deadline dates, and minimize rework by identifying bottlenecks and catching review discrepancies early.
OpenText Axcelerate 22.4 introduces a new reporting framework based on the Magellan Business Intelligence and Reporting (MBIR) platform. All business intelligence (BI) reports have been transformed in the new platform with additional insights available. Common custom dashboards centered around review productivity will now be available by default in all projects.
CE 22.4 also includes a new user audit logging report so review project managers can monitor review activity by user.
The integration of MBRI eliminates the need for custom configuration of dashboards, enhances usability and provides deeper insights within individual reports with more robust menus. Axcelerate’s new reporting platform is also delivered at no additional costs – clients no longer need to pay for third-party licenses for the legacy reporting features (Qlik).
Additional enhancements with Axcelerate CE 22.4 include:
A new collector for Slack data to improve collection, ingestion, processing and review efficiency of Slack data for inclusive review;
The on-premise availability of the advanced chat viewer for chat support (introduced in Axcelerate OnDemand in CE 22.2); and,
Support for the EnCase EX01 file format to enhance ingesgtion and review all relevant data, whatever the source.
April 2022: What’s new in OpenText Axcelerate CE 22.2
The requirements to collect data inclusively across all sources are more pronounced than ever. The need to include data from smartphones, including chat data is now prominent for litigation and investigations.
Support for the XRY parser
Axcelerate 22.2 introduces support for the XRY parser as an additional tool for collecting smartphone data for use by legal teams to support litigation and investigations and for use by policing and investigative agencies conducting criminal or regulatory inquiries. Supported data types include SMS, MMS, loose files, chat, geolocation data and browsing data including history and searches.
Enhancements to the Cellebrite parser
The Cellebrite parser, first supported within Axcelerate in July 2021 has also been enhanced to include geo location data, browser data, and notes. Other Cellebrite enhancements include that SMS/MMS exchanged with the same participant are now consolidated in one chat and each voice call is now displayed as a separate document.
Additional features in Axcelerate 22.2 enhance the protection of sensitive data and the ability to audit overturns.
RegEx pattern editing – Customize existing pre-configured RegEx patterns by editing an existing pattern instead of creating from scratch. This allows custom patterns to be fully supported with their own search filter by replacing an existing pattern that is already embedded in the search filters to streamline the detection and redaction of sensitive data to aid compliance with data privacy laws, improve PII detection for subject rights requests including DSARs and identify affected data in breach response investigations.
Overturn reporting links to source data – Derive maximum value from overturn reporting by viewing the overturned documents in the results list to see the specific tagging changes. Filter by individual reviewer and key criteria including privilege, responsiveness and issues to see where overturns are occurring to catch issues early and avoid rework later. Instead of just seeing that overturns have occurred, the source data can be easily accessed and audited for enhanced insights.
January 2021: What’s new in OpenText Axcelerate CE 21.4
Greater accuracy in detecting personal data is more important than ever due to cyber security threats, such as data breaches, data privacy mandates and escalating regulatory compliance requirements. To mitigate risk to the organization, swift and accurate identification of personal data is critical. However, many organizations approach it ad hoc, necessitating an efficient approach.
Axcelerate CE 21.4 introduces enhanced RegEx for easier, faster and greater accuracy in PII detection:
RegEx has been decoupled from the redaction utilities for more direct access within Axcelerate 21.4. The number of pre-configured strings for personal data have been expanded. This makes it faster and easier to discover and redact sensitive data within the review process to avoid passing unredacted personal data to opposing council, to find and isolate personal data involved in data breaches, to redact the data of third parties as part of subject rights requests, and more.
Additional features in Axcelerate CE 21.4 designed to improve review efficiency and drive down the cost of eDiscovery include:
Overturn reporting to expedite review by helping case managers to catch coding inconsistencies early on to standardize coding decisions and avoid significant rework later.
Chat attachment previews to address the fact that opening individual documents to assess their content is among the most time-consuming of review tasks. Chat attachment previews allow reviewers to focus their time on attachments that appear to be relevant and avoid time inspecting attachments that are not relevant thereby substantially improving chat data review efficiency.
June 2021: What’s new in OpenText Axcelerate CE 21.2
Legal teams and law firms are under pressure to contain the cost of eDiscovery against rising data volumes and new forms of data such as chat. Axcelerate CE 21.2 provides enhanced control and automation to start review sooner and enhanced chat, data sorting, and batching capabilities to complete review faster.
Update 1: Enhanced control and automation to start review sooner
Driving down the cost of eDiscovery requires a holistic approach to eliminating process lags and maximizing efficiency across all stages of a project. Axcelerate CE 21.2 introduces enhancements to improve control and automation of left-side tasks on the EDRM to get to review sooner:
Customize project welcome emails to better provide context for reviewers (available for Axcelerate OnDemand and Private Cloud);
Run searches as jobs to keep working while large searches run in the background; and,
Automatically decrypt Azure® RMS data via the Microsoft® Information Protection SDK® to quickly expose this data for processing.
Update 2: New tools to complete review faster
Review comprises 70% of total eDiscovery project costs. Every capability that helps speed the review process has a material impact on containing costs. Axcelerate CE 21.2 includes the following features to complete review faster:
Sort data by word count to better eliminate non-relevant data such as images with alt text; and,
Group batches by any data field to better align data to the expertise of individual reviewers.
Update 3: Tame unwieldy chat data
Reviewing chat data can take significantly longer than other forms of data because of its volume and structure. Axcelerate CE 21.2 introduces new capabilities to review chat data faster with greater precision:
Break down chat histories into manageable blocks of time to narrow the volume of data that requires review and make review easier;
See chat attachments such as links, images and audio/video files to include related data faster; and,
Connect loose chat files for easier inclusion.
Axcelerate drives down the cost of eDiscovery through analytics and automation. Axcelerate CE 21.2 builds on these capabilities to further help legal teams and law firms to streamline processes before review can begin and to help speed review processes as well.
Update 1: Axcelerate Investigation drives faster and richer ECA – now available OnDemand
The Axcelerate Investigation platform–first released in October 2020 and part of the integrated OpenText™ Axcelerate™ investigation and eDiscovery solution–goes beyond traditional ECA tools to assist teams to find the facts quickly for active or anticipated litigation and investigations. Axcelerate Investigation combines robust collection, processing and culling with powerful front-loaded analytics in a single solution. Legal teams gain early insight into their data leveraging advanced analytics, minimize resources and costs, and maximize efficiency. A single platform, Axcelerate Investigation reduces potentially error-prone data transfers common with multiple point solutions and also reduces–or eliminates altogether–time-consuming and costly downstream document review costs. When full review and production of data is warranted, all data and work product can be automatically uploaded directly from Axcelerate Investigation to Axcelerate Review & Analysis OnDemand.
Axcelerate Visualizer, first introduced in October 2020, brings data analytics into focus for rapid insight into matters of all sizes and complexity. Axcelerate Visualizer Heat Maps expand on these capabilities by introducing flexible visual associations amongst analytics tools for greater visibility into the relationships, patterns and anomalies within the data.
Axcelerate Visualizer Heat Maps expand on these capabilities by introducing flexible visual associations amongst analytics tools for greater visibility into the relationships, patterns and anomalies within the data. Visualizer Heat Maps present new opportunities for insights that were previously impossible, or highly manual and time-consuming to derive. For example, reviewers can see file types overlaid with MIME types, or file sizes etc. for a multi-dimensional understanding of data or fact versus opinion ratings can be superimposed by custodian to better understand which custodians are prone to unsubstantiated assertions, and more.
Update 3: Near native Excel, additional efficiency enhancements and expanded connectors
Axcelerate CE 21.1 also introduces the integrated conversion of Excel files to expedite and simplify the review and redaction of this often-critical file type. Axcelerate CE 21.1 adds extensive and flexible redaction capabilities to help assure that privileged, personal or other sensitive data within Excel files can be effectively remediated with greater ease and assurance.
Other review efficiency enhancements in Axcelerate CE 21.1 include new tools for reviewing data in context so reviewers can choose how they want data to be ordered (e.g. by Bates number), and enhancements to the review progress and reviewer productivity reports so project leads can better deliver projects on time and within budget. Axcelerate’s extensive data source connectors have been expanded further with CE 21.1 – new connectors for WebDAV™ / Druva™, Google™ Calendar™, Google™ Cloud Storage™ and AWS™ S3™ have been added.
Update 1: Axcelerate Investigation drives faster and more comprehensive early case analysis
With an increase in regulations, ESI types and data volumes, and data privacy mandates, efficiently assessing data and finding the information that will tell the story quickly yet comprehensively is critical to making decisions early on to manage costs and risk.
The all-new Axcelerate Investigation platform, part of the integrated OpenText™ Axcelerate™ investigation and eDiscovery solution, goes beyond traditional ECA tools to find the facts quickly for active or anticipated litigation. Axcelerate Investigation drives effective early case assessment and analysis by combining data collection, processing and culling capabilities with front-ended analytics to swiftly find facts and patterns for rapid insight and decision-making. These include stackable metadata filters, powerful text analytics and predictive analytics. If a full document review is warranted, data can be transferred seamlessly to the full Axcelerate cloud.
Axcelerate Investigation is also ideally suited to support a broad range of other types of investigations such as compliance, human resources, M&A due diligence, C-suite vetting and more.
Update 2: Axcelerate Visualizer further streamlines workflow
Axcelerate’s new Visualizer dashboard brings data analytics into focus for rapid insight into matters of all sizes and complexity. The new feature allows reviewers to expedite the ability to drill into the analytics faster to find facts and uncover responsive data with greater speed and precision. Axcelerate Visualizer incorporates communications, custodians, file mime types, office flags, phrase analytics, and more.
Axcelerate Visualizer is highly customizable. Reviewers and investigators can choose what data is displayed, how data is presented (e.g. bar graph, pie chart, etc.) and the level of detail for each vantage point into Axcelerate’s analytics. Axcelerate Visualizer is available across the Axcelerate platform including Axcelerate Investigation and Axcelerate Review and Analysis.
Update 3: Axcelerate introduces support for chat
With an increasingly remote workforce, chat has become a prolific part of organizational communications. Axcelerate CE 20.4 introduces the ability to parse data from chat platforms by transposing the data to align to the Axcelerate chat format.
Once ingested into Axcelerate, chat data and related content such as reactions and edits are displayed in a familiar chat style layout for easy review. What’s more is that Axcelerate treats chat like any other potentially critical data. Chat data is integrated into Axcelerate’s smart filters with its own dedicated filter and analyzed in tandem with all other data as part of concept groups, phrase analysis, text analytics and predictive analytics.
Axcelerate CE 20.4 includes a pre-configured parser for Microsoft® Teams® and a generic chat parser for virtually any other chat platform. Additional pre-configured parsers will be rolled out with subsequent releases.
Update 4: Additional reporting, usability, performance and connectors
Axcelerate CE 20.4 also includes new reports to quickly assess reviewer productivity and review progress to improve the ability to manage projects and address bottlenecks. PST extraction has also been enhanced for improved speed and reliability and export templates have been introduced to reduce effort on repeated workflows with similar criteria. New connectors for Gmail™ and Google™ Drive™ are also included to expand Axcelerate’s reach across data sources.
The new UI provides more than a usable interface. It surfaces contextual insights in a highly visual display that is easy to navigate and allows reviewers to quickly understand the content under review.
Update 2: New entity identification with OpenText Magellan integration
Axcelerate Release 16 EP7 introduced integration with OpenText™ Magellan™ text analytics for sentiment analysis and automated entity identification for people and places. Auto-identification and extraction of entities (organizations) help reviewers answer “who” and “where” questions and home in on relevant content faster.
Enrichment jobs now automatically enhance documents for sentiment and all types of entities with a single operation. In addition to sentiment tonality pie charts, sentiment indicators are automatically ranked within documents so reviewers can zero in on the top positive and negative statements within each document. Statements are also rated as to whether they are based on opinions or facts to help reviewers assess the voracity of interesting comments.
Update 3: Automated document summaries powered by Magellan
Automated document summaries make the efficient review more efficient, eliminating the need to open individual files and review them to figure out what they are about. Individual sentences are assessed within each document and the most representative content is assembled into a concise paragraph for quick insights.
Update 4: “Find more like me” with Predictive Search
Axcelerate’s new Predictive Search provides a “find more like me” capability to easily home in on relevant content. Documents that are known in advance to be highly relevant, or the best exemplars uncovered in initial search results, are compared against the entire corpus to quickly surface documents with similar content. Predictive Search can also be used as a QC tool to quickly assess whether the final discovery set is inclusive of all relevant content.
Update 5: Negative proximity operator
The new negative proximity operator is a powerful tool for isolating homonyms and terms that often appear in signature lines, such as attorney-client privileged, enhancing efficiency and search effectiveness by reducing, or eliminating altogether, false positives, thus minimizing the number of documents that require review. Reviewers can stipulate that keywords have to be within a specified number of words to other keywords to be surfaced as a positive hit, substantially reducing false hits.
Axcelerate CE 20.2 delivers an intuitive UI with simplified navigation and Predictive Search, enhanced entity extraction, document summaries, and a negative proximity operator each of which contribute to review efficiency. Together they deliver a multiplier effect to further elevate Axcelerate as a leading end-to-end eDiscovery solution on a single platform.
The cybersecurity landscape continues to evolve, presenting complex challenges for security operations teams. Organizations today face increasing volumes of alerts, evolving threat vectors, and the daunting task of managing security across hybrid environments. Addressing these challenges requires advanced solutions that not only detect threats but also provide actionable insights to neutralize them effectively.
Key security operations challenges
Alert overload: Security teams often face an overwhelming number of alerts, making it difficult to identify and prioritize genuine threats amidst noise. This overload hampers response times and increases the risk of missing critical incidents.
Evolving threat landscape: Cybercriminals leverage sophisticated tools and techniques, such as AI-driven attacks, to exploit vulnerabilities. Staying ahead of these threats requires continuous innovation in detection and response strategies.
Resource constraints: Many organizations struggle with limited security personnel and resources, making it challenging to monitor and respond to threats effectively across expansive digital infrastructures.
Integration complexity: Security tools that operate in silos create fragmented environments, complicating data correlation and delaying incident response.
How OpenText™ Threat Detection and Response solutions help
OpenText’s comprehensive suite of threat detection and response solutions directly addresses these challenges:
Automated threat detection: Leveraging AI and machine learning, OpenText solutions sift through large volumes of data to identify high-priority threats with precision, reducing alert fatigue.
Comprehensive visibility: These solutions provide unified visibility across cloud, on-premises, and hybrid environments, ensuring no blind spots in threat detection.
Streamlined response: With automated workflows and advanced analytics, OpenText accelerates incident response, enabling security teams to neutralize threats faster and with greater confidence.
Seamless integration: OpenText’s open architecture ensures smooth integration with existing security tools, fostering a cohesive and efficient security ecosystem.
By empowering security teams with cutting-edge tools and actionable intelligence, OpenText Threat Detection and Response solutions help organizations navigate today’s complex security landscape with resilience and confidence.
Buyers’ feedback provides critical waypoints that help guide the direction of OpenText.
Every interaction with customers and prospects is an opportunity for us to learn and better meet your expectations. That’s why OpenText has partnered with Clozd, a leader in win-loss analysis, to conduct open and honest conversations with our customers and prospects.
If you receive an invitation, please share your feedback with us – via Clozd.
How the OpenText and Clozd win-loss analysis program works
These 20- to 30-minute discussions are a chance for you to share your experiences—what worked well, what could be improved, and how we can make meaningful changes. Whether your feedback is enhancing our products, refining our sales approach, improving customer support, strengthening our value proposition, or focusing on anything else that’s important to you, you are driving change at OpenText. You aren’t just sharing your opinion—you’re shaping the future of OpenText solutions in ways that benefit everyone!
What to expect from the OpenText and Clozd win-loss analysis program
If you receive an invitation to participate, we’d love to hear from you! As a thank-you gesture, Clozd may offer you a token of appreciation for your time. Can’t accept gifts? We understand—Clozd can make a charitable donation instead. More than anything, we want your honest feedback to help OpenText build better solutions and stronger partnerships.
Learn more about OpenText innovation, or email Ted Gaudet at OpenText for details on the OpenText/Clozd win-loss analysis program.
The requirements for today’s enterprise content management (ECM) and content services solutions continue to evolve as organizations look to extract more value from their content systems. Content platforms at their core must support document and records management, automate business process and facilitate collaboration between employees and external stakeholders. But to truly meet the needs of modern work, leading content platforms have become more intelligent and composable with the flexibility to meet diverse business and industry requirements. With OpenText™ Content Cloud™, companies master modern work by embedding AI-enabled content services in the processes that fuel their business to deliver frictionless operational experiences.
We are pleased to announce that OpenText has been named a Leader in TheForrester Wave™: Content Platforms, Q1 2025. We believe this recognition is a testament to OpenText’s history as a content service industry leader and innovator. OpenText received the highest possible scores in the criteria of:
Vision
Innovation
Partner ecosystem
Integrations with enterprise applications
Lifecycle management
Enhanced security
Collaborative workspaces
eSignature
Document generation
Packaged solutions for vertical/horizontal apps
Content migration
According to The Forrester Wave™ report, “OpenText has a clear vision that brings intelligence and automation to its extensive portfolio and keeps content management at the forefront of that innovation.”
At OpenText, our continued investment in R&D is another way we are helping to address customer needs now and in the future. Without this focus on innovation in AI and automation, we would not be able to help customers address changing market demands, emerging risks and evolving regulations. As the Forrester report notes, “while AI and machine learning are not new to content platforms, genAI has unlocked new opportunities to generate, transform, and interrogate documents.”
The Forrester report states, “Customers seeking a robust set of AI-enhanced content governance and automation capabilities with flexible cloud deployment options should consider OpenText.”
Vertical and horizontal content-centric applications
OpenText Content Cloud is a composable platform that connects people, content and process to power employee productivity and smarter, faster decisions. Stop information chaos with integrated business process and secure and govern information across its lifecycle to address the most complex use cases at scale.
