Marketing & Communications

10 ways AXM and AI raise the bar for customer service and customer success

The transformative impact of generative AI on customer service and customer success

July 8, 2024 5 minute read
What’s new in OpenText Media Management

What’s new in OpenText Media Management

For a category that has been around for over 30 years, digital asset management (DAM) is surprisingly dynamic. However, it remains challenging to manage the…

3 minute read

An inside look at enterprise document accessibility for PDFs

An inside look at enterprise document accessibility for PDFs

Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…

4 minute read

Manutan combines digital services with the human touch to delight customers

Manutan combines digital services with the human touch to delight customers

At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…

4 minute read

Elevating contact center excellence

Elevating contact center excellence

Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…

2 minute read

Unveiling OpenText’s leadership position in digital experience management

Unveiling OpenText’s leadership position in digital experience management

Providing a captivating digital experience is challenging. Users form an opinion on a website in just 0.05 seconds, moving on quickly if it doesn’t hold…

2 minute read

Global analyst firm names OpenText a leader in digital asset management

Global analyst firm names OpenText a leader in digital asset management

Billions of rich media assets are created every day for new and emerging channels. With all this creative, consistency is a challenge that goes right…

2 minute read

5 digital experience trends to know in 2024

5 digital experience trends to know in 2024

AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate – 95% of global executives…

4 minute read

OpenText & Salesforce help save the holidays with AI!

OpenText & Salesforce help save the holidays with AI!

This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…

2 minute read

What’s new in OpenText TeamSite

What’s new in OpenText TeamSite

On January 1, 1983, the internet was born. Now 40 years later, there are more than 1.58 billion websites and approximately 5 billion daily users….

5 minute read

Navigating the landscape of digital accessibility

Navigating the landscape of digital accessibility

Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses,…

4 minute read

Drive holiday season sales with digital-first communications

Drive holiday season sales with digital-first communications

Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. Is your brand designing communications for…

3 minute read

Preparing for holiday traffic: Chaos and performance engineering with Steadybit and OpenText

Preparing for holiday traffic: Chaos and performance engineering with Steadybit and OpenText

The holiday season is a critical time for businesses, with website traffic and user demand spiking considerably. This presents a chance to cultivate happy customers…

2 minute read

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