OpenText named a leader in the 2025 Aspire CXP and AnyPrem CCM Leaderboard market segments

In the constantly evolving customer experience management (CXM) landscape, OpenText stands tall.

In the constantly evolving customer experience management (CXM) landscape, OpenText^TM stands tall. Global analyst and research firm Aspire Customer Communications Services recognized OpenText Experience Cloud and OpenText^TM Communications (Exstream) as Leaders in their latest Aspire Leaderboard^TM update.

OpenText Experience Cloud achieves top score amongst software vendors

Aspire recognizes OpenText as a leader in Communications Experience Platforms (CXP).

The Aspire Leaderboard for Communications Experience Platforms (CXP) 2025 shows OpenText as a leader in the upper right quadrant of the graphic, followed by Quadient, SmartComm, Precisely and Adobe. Other vendors outside the upper right quadrant include MHC, Sefas, Intense, Doxee, and Messagepoint.

“We’ve received particularly positive market feedback about OpenText Communications’ latest Cloud Edition, as well as OpenText’s AI Aviator, which provides a flexible framework for various AI applications within the CCM-CXM domain,” notes Aspire.

OpenText received the strongest overall score in the CXP Leaderboard when compared against nine other software vendors in this space. As customer communications becomes a core part of total experience, OpenText is well positioned to help organizations deliver personalized experiences at scale.

OpenText Communications (Exstream), for the eighth year in a row, named leader in CCM Software

For the eighth year in a row, OpenText Communications (Exstream) was named a leader in AnyPrem CCM Software. OpenText was also named a leader in Vendor Hosted SaaS CCM. OpenText Communications, our flagship customer communications management (CCM) offering, powers communications modernization, allowing companies to create compliant, personalized and insightful data-driven communications with digital experiences on customer-preferred delivery channels and formats.

“In recent years, OpenText has significantly evolved its market position, transitioning from a traditional enterprise IT vendor with a diverse portfolio of point solutions to a comprehensive best-of-suite player in the customer experience space. The company is strategically integrating its Customer Communications Management (CCM) capabilities – spearheaded by its flagship OpenText Communications (Exstream) solution – with its Digital Experience (DX) offerings to create a unified approach to customer engagement. This evolution reflects OpenText’s response to the growing demand for Total Experience (TX) solutions and, more recently, the focus on overall customer success across the entire communications and experience lifecycle,” notes Aspire.

Receive premium access to the Aspire Leaderboard

The Aspire Leaderboard is an interactive comparison tool that helps companies find the right solution based on their specific size, region and scope. OpenText invites you to engage with the online tool and view the current landscape of technology leaders raising the bar for tomorrow’s communications.

Janet de Guzman

As Senior Director of Product Marketing for OpenText Experience Cloud, Janet de Guzman works at the intersection of product management, engineering, sales, and marketing. She leads a global team responsible for the development and implementation of marketing, messaging, positioning and go-to-market strategies for our digital experience solutions. Janet has more than 20 years of diverse experience in information management, business development, management consulting and industry marketing.

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