Information Management

Ensuring AI-readiness with secure information management (SIM) 

According to McKinsey, the enterprise use of Generative AI could generate an astounding $2.6 trillion to $4.4 trillion annually across more than 60 use cases….

July 17, 2024 5 minute read
3 ways to extend Salesforce for a true omnichannel customer experience

3 ways to extend Salesforce for a true omnichannel customer experience

Customers are empowered by voices, choices, and devices. They want what they want, where they want it and when they want it. With so many…

1 minute read

How does better content management help put food on the table?

How does better content management help put food on the table?

As a trusted and ethically managed business in the Agro-industry, Betagro places a high emphasis on food quality, safety and sustainability. With operations throughout Asia…

3 minute read

A new way to work: How to enable effective remote collaboration amid the coronavirus outbreak

A new way to work: How to enable effective remote collaboration amid the coronavirus outbreak

As coronavirus cases increase around the world, businesses are struggling to support the productivity of a growing employee base who are required to work from…

3 minute read

Celebrating 20 years of excellence

Celebrating 20 years of excellence

2020 marks the 20th anniversary of OpenTextTM Exstream. It is hard to believe that the market-leading Customer Communications Management (CCM) software was “born” in the…

2 minute read

The state of AI and information readiness in banking

The state of AI and information readiness in banking

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40…

4 minute read

Salt River Project protects water with creative flow

Salt River Project protects water with creative flow

The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials. While the not-for-profit supplies power…

2 minute read

7 best practices in customer experience

7 best practices in customer experience

In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for…

3 minute read

Ensuring business continuity during emergencies

Ensuring business continuity during emergencies

Business continuity can be a challenge when virus breakouts, natural disasters or political upheaval lead to travel bans. While protecting the health of employees and…

2 minute read

Using information management for positive change

Using information management for positive change

In content and information management platforms, content is typically created and used internally to document projects, capture knowledge and provide compliance – all of which…

2 minute read

Industry 4.0 is profoundly impacting the customer experience

Industry 4.0 is profoundly impacting the customer experience

In not the too distant past, companies carried out business the old fashion way, where paper was the norm and customers walked into a brick…

3 minute read

Top 10 reasons to upgrade Documentum

Top 10 reasons to upgrade Documentum

Software upgrades are vital for organizations to improve performance. To maintain a competitive advantage, internal resource efficiency and service levels, organizations must ensure they are…

6 minute read

Four New Year’s resolutions for Documentum customers

Four New Year’s resolutions for Documentum customers

It’s the beginning of a new year — and a new decade — and, for many, it’s time for the annual tradition of setting new…

4 minute read

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