Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many sales and service teams struggle…

It’s not just big retailers doing online business: 80% of sales will be digital transactions by 2025. As cloud adoption and digital business grows, customers increasingly…

Modern sales and customer service teams need centralized customer information to achieve operational excellence. In Part 1 of this blog series for Sales professionals, we…

In part 1 of our blog series about gaining the information advantage with a complete 360-degree customer view, we discussed how better customer information management…

The market continues to be volatile and change is occurring with great velocity. Shortages and price increases have made customers less loyal, and the landscape…

Modern work is changing how sales teams operate and how customers expect to interact with them. To achieve operational excellence, sales teams need a complete,…

Connecting content to key business processes across lead business applications can dramatically increase efficiencies and improve insights for different users across the Enterprise. In our…

Over the last few years, the world has changed completely – including the dynamics between sales professionals, customers and information. As we settle into this…

The costs of not investing in digital transformation are more and more widely recognized. Even so, research from Harvard Business Review found that when it…

Customers are empowered by voices, choices, and devices. They want what they want, where they want it and when they want it. With so many…

Less than a year after being referred to OpenText by a former colleague, Alberto Garcia has already made his mark as the OpenText™ Sales Rookie…