Customer Service
-
Fédérale Assurance implements customer communications strategy with OpenText
Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment…
Read more -
Editorial Judgement
For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and…
Read more -
The decline and regeneration of print news publishing
As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of…
Read more -
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
Read more -
How to beat the creative content crunch
With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn…
Read more -
What constitutes a complete intelligent forms platform?
Having an intelligent forms platform can help your organization on its journey to digital transformation, but not all solutions are…
Read more -
Partena Professional increases productivity and efficiency with OpenText Exstream and Output Server
Partena Professional is a service provider that provides support for administrative processes and human resources policies. This large Belgian group…
Read more -
Analyst’s view: OpenText named a leader
OpenText™ is thrilled to be recognized by Gartner as a Leader in the 2018 Magic Quadrant for Web Content Management.…
Read more -
Want less churn? It’s time you knew your customer better
As a credit card provider, you’ve got less than a six-month window to win your customer over. If your customer…
Read more -
What’s holding back operational excellence in the utility sector?
Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe…
Read more -
Top tips to ensure a smooth migration to EIM managed services
So, you’ve decided to deploy managed services for your EIM systems. Although you know your organization is ready for EIM managed…
Read more -
Five reasons to choose OpenText Exstream for Salesforce
OpenText Exstream™ has consistently been recognized by analysts as a leader in the Customer Communications Management (CCM) space for over…
Read more -
If I receive one more irrelevant voucher…
It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be…
Read more -
Three ways to simplify your digital content supply chain
Sharing and collaborating on large media files, especially with partners and clients outside your organization, can be a challenge for…
Read more -
Better together – Digital media collaboration made simple
Marketers, we feel your pain. You’re constantly juggling multiple projects and deadlines, working with multiple people across different departments or…
Read more -
The importance of consumer IAM in the world of the ‘digital-savvy’ customer
Consumer Identity and Access Management (CIAM), also known as B2C IAM, is still relatively new but it is rapidly becoming…
Read more -
Deployed in the cloud, OpenText Media Management delivers new features and functionality
Successful marketing departments know the value of the cloud. To succeed in today’s competitive, digital world, you need a Digital…
Read more -
Increased automation in OpenText Media Management delivers significant benefits
All marketers know that time is money. Whether you’re putting in a marketing request or scheduling media delivery, reducing the…
Read more -
OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time
Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s…
Read more -
Why do user experience, intelligence and automation matter in the enterprise?
The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending…
Read more