Customer Service

Drive customer success with OpenText Experience Cloud 24.2

Customers are at the heart of every thriving business.

April 15, 2024 4 minutes read
Integrate DAM to maximize value

Integrate DAM to maximize value

500 hours of content uploaded to YouTube and 695,000 stories shared on Instagram: what happens in an Internet minute reveals our insatiable appetite for rich…

June 21, 2022 3 minutes read
Powerful new capabilities for data, rich media, and compliance

Powerful new capabilities for data, rich media, and compliance

The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and those that have not. With…

June 21, 2022 4 minutes read
How to improve donor relations with personalized communication

How to improve donor relations with personalized communication

Strengthening relationships with members and donors is always top of mind for nonprofits. One of the most important ways of achieving this is by thanking…

June 6, 2022 4 minutes read
Top 9 reasons to modernize your Web Content Management with OpenText TeamSite

Top 9 reasons to modernize your Web Content Management with OpenText TeamSite

Whether you’re a long-time OpenText™ TeamSite™ user or are using other content management systems (CMS) for your web experiences, here are 9 compelling reasons to…

June 3, 2022 4 minutes read
How communications can power an experience-led transformation

How communications can power an experience-led transformation

A new world demands a fresh approach The world has changed. What was good enough is not cutting it anymore. During the pandemic, 73% of…

May 26, 2022 4 minutes read
Why `digital fakers’ have nowhere to hide

Why `digital fakers’ have nowhere to hide

I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai. I can’t tell you how…

May 16, 2022 4 minutes read
Announcing OpenText Cloud Editions 22.1

Announcing OpenText Cloud Editions 22.1

The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and to change their mindset about…

February 22, 2022 6 minutes read
Introducing push notifications to power personalized customer experiences at scale

Introducing push notifications to power personalized customer experiences at scale

Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. In 2021, consumers downloaded 230 billion mobile apps…

February 22, 2022 4 minutes read
Announcing OpenText Experience Cloud CE 22.1

Announcing OpenText Experience Cloud CE 22.1

Delivering relevant, data-driven, modern experiences  Consumers today expect communications that are immediate and seamless. The reality? Well, it’s not quite as polished. Businesses are often…

February 22, 2022 3 minutes read
How to center customer communications in your first-party data strategy

How to center customer communications in your first-party data strategy

The future of marketing depends on creating experiences that revolve around your customers. By 2025, Gartner predicts that 40% of physical experience-based businesses will improve…

February 3, 2022 3 minutes read
6 things for marketers to keep in mind as the third-party cookie crumbles

6 things for marketers to keep in mind as the third-party cookie crumbles

2023 will be the year the cookie crumbles. Google announced plans to delay the phase-out of third-party cookies in Chrome, giving marketers just a bit…

January 24, 2022 4 minutes read
Announcing OpenText Experience Cloud CE 21.4

Announcing OpenText Experience Cloud CE 21.4

Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to suit their needs, preferences, and…

November 16, 2021 3 minutes read

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