Customer Service
-
7 best practices in customer experience
In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great…
Read more -
The differing attitudes to digital transformation in the utility sector
There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper…
Read more -
Introducing OpenText Core Experience Insights
According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than…
Read more -
What’s new in OpenText LiquidOffice Release 16 EP7
In every organization, customers and employees enter information on forms because of business processes that require some type of discrete…
Read more -
How AI is helping to rethink citizen services
Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from…
Read more -
Get your creative team on the same page
When it comes to collaborating on creative projects, we know that processes can often get in the way. Your team…
Read more -
Creative collaboration for industry-leading enterprise DAM
If you’re involved in any form of digital content collaboration – whether as a designer, copywriter, project manager, or decision-maker…
Read more -
Employee experience drives customer experience
The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within…
Read more -
SAP Ariba helps customers procure more effectively
When you have millions of customers worldwide that need to seamlessly connect and exchange information every day, data integration becomes…
Read more -
Introducing the largest coordinated release in OpenText history
Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way…
Read more -
Announcing OpenText Experience EP6
Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business…
Read more -
Transforming customer experience with OpenText and Salesforce
The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™…
Read more -
What’s new in OpenText LiquidOffice EP6
Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on…
Read more -
What’s new in OpenText TeamSite EP6
Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when…
Read more -
Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While…
Read more -
Fédérale Assurance implements customer communications strategy with OpenText
Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment…
Read more -
Editorial Judgement
For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and…
Read more -
The decline and regeneration of print news publishing
As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of…
Read more -
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as…
Read more -
How to beat the creative content crunch
With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn…
Read more
