Customer Service
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
Three ways to drive higher agent productivity
In today’s demanding business environment, contact center agents need to be highly effective and efficient to handle customer interactions. As customer expectations continue to rise,…
Enhancing call center customer experience
In the modern era of intense business competition, ensuring outstanding customer experiences has become crucial for long-term prosperity. The primary task at hand is to…
Make information your customer superpower
It’s time to work smarter Organizations that have the information advantage are working smarter to navigate the unforeseen and race ahead of competition. Simplify and save…
The total experience imperative for Utilities
Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance…
EX + CX = TX
When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…
Effective customer information management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…
Can a performance and incentives gamification program drive agent performance?
In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must…
Harness inbound customer information to transform sales and service operations
With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many sales and service teams struggle…
Improve agent experience to impact total customer experience
Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses…
Top predictions for financial services in 2023
With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…
Make smarter decisions with customer insights and analytics
In a constantly evolving landscape, how can businesses stay ahead? The future of customer experience depends on data. One of the best ways to stand…
Enterprise communications at the speed of the cloud
In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the…
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