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The 2018 Gartner Critical Capabilities for Content Services Platforms report will help you decide which solution is best for your organization

This new analysis evaluates the strengths of leading ECM/Content Services offerings in five essential use cases

Following on the heels of their recent 2018 Gartner Magic Quadrant for Content Services Platforms, Gartner has now released the 2018 Critical Capabilities for Content Services Platforms.

Both are highly recommended reading for everyone involved in the ECM/Content Services sector. The two reports complement each other: The Magic Quadrant evaluates high-level strategy and execution, while the Critical Capabilities is more functionally-oriented. To quote Gartner:

“Whereas the Magic Quadrant takes a broad view of the vendors’ vision and ability to execute, the Critical Capabilities report focuses on just the products.”

As I noted in an earlier blog, Gartner has once again recognized OpenText™ as a “Leader” in their latest Magic Quadrant for Content Services Platforms.

And I’m thrilled to say both our Content Services Platforms (CSPs), OpenText™ Content Suite and OpenText™ Documentum™ scored extremely well in the new Critical Capabilities report, with Content Suite scoring highest in two of the five categories:

  • Business Process Applications with a score of 4.39 out of 5
  • Document Management with a score of 4.42 out of 5

And second highest in two others:

  • Back-Office Processing with a score of 4.42 out of 5
  • Records Management with a score of 4.29 out of 5

Assessing how Content Services meet the changing needs of today’s digital enterprise

This year marks the second year since Gartner amended the names of these reports to include “Content Services Platforms” instead of “Enterprise Content Management,” reflecting the needs of organizations to move beyond ECM’s traditional storage and management role into a more dynamic environment that also includes information flows, integration and productivity enablement.

For the 2018 Critical Capabilities report, Gartner assessed the abilities of leading CSPs to support five very common use cases they define as:

  1. Back-Office Processing
    The processing of content and information to support business operations that include invoice processing, purchase to pay and employee onboarding.
  2. Business Process Applications
    The ability to configure and define content-centric applications through the tight integration of content services and business processes.
  3. Document Management
    The general ability to support document and content management needs across teams, departments and enterprises.
  4. Records Management
    One of the most basic and common use cases for a CSP is as a secure repository to support records management, regulatory compliance and business continuity.
  5. Team Productivity
    Supporting individuals and knowledge workers who need access to relevant content in the context of their project or work tasks.

Sound like the needs of your enterprise? Download the 2018 Gartner Critical Capabilities for Content Services Platforms and see how the leading CSP vendors perform.

Then, get the whole story by reading its companion piece, the 2018 Gartner Magic Quadrant for Content Services Platforms and explore these other resources:

  • An educational blog explaining What is Content Services?
  • The ECM keynote from Enterprise World 2018, which will help you discover more about how content services can help your organization learn the strategies for success and see the OpenText vision for the future of enterprise information management.



Gartner Critical Capabilities for Content Services Platforms, Michael Woodbridge, Karen Hobert, October 2018

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. This Gartner document is available to download here.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Fred Sass

Fred is the Senior Director of Product Marketing for Content Services (formerly known as ECM) at OpenText. He heads up a team that’s dedicated to getting the message out about how Content Services is a key part of any company’s information management strategy, connecting information from across the enterprise with the people and systems that need it.

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