Gartner Magic Quadrant for Content Services Platforms 2017

Gartner redefines ECM and positions OpenText as a leader in its evolved 2017 Magic Quadrant for Content Services Platforms

The wonks at Gartner have just published their annual assessment of the ECM sector. While every year’s Magic Quadrant provides excellent insight into the content management landscape, this year’s qualifies as essential reading for two reasons:

  1. Content Service Platforms as an extended solution 

    The first reason is evident in the report’s new title—Gartner Magic Quadrant for Content Services Platforms 2017. “Content Services Platforms” has replaced “Enterprise Content Management.” Gartner is a leading voice in a growing body of industry experts emphasizing that the strategies and tactics of traditional ECM are no longer enough to meet the needs of digital enterprises. Organizations are demanding simple, agile solutions that extended deeper into processes and solve specific problems.The solution needed for success in this ecosystem is better encapsulated by the term Content Services Platforms, defined by Gartner as:

    “A set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization.”

    The new Magic Quadrant goes a long way to expanding on this definition, as well as highlighting the use cases and technology innovations that are driving this new approach. If you’ve been hearing the phrase “content services” over the past year but haven’t fully grasped what it means, reading this report is an excellent step toward understanding how they work and their potential impact.

  2. Moving from ECM to Content Services—how are the vendors positioned? 

    The second reason for reading Gartner’s 2017 report is to gain expert insight into how vendors are adapting to providing solutions that support this new way of thinking about content management.Gartner’s new assessment criteria has resulted in significant shifts within its 2017 Magic Quadrant grid (shown below). We’re pleased to say OpenText remains a leader. In fact, we believe we’ve strengthened our position over the past year with the integration of the Documentum product family and our continued success in extending content services into the lead applications where content is created and consumed.

    The future of content management is becoming clear: ECM is evolving into content services. The leading analysts are consistent in recognizing the potential and the leaders in the sector. You can read more analysis here. Then, dig deeper into the concept of content services and how to prepare your organization to succeed by reading this informative ebook and watching our ECM keynote at Enterprise World 2017.

Magic Quadrant for Content Services Platforms - OpenText

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. This Gartner document is available to download here.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Stephen Ludlow

Stephen is Senior Director, Enterprise Product Marketing at OpenText.

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