The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way we do business, and the…

Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business need solutions that augment their…

The summer of 2019 sees our product relationship with Salesforce® take a giant step forward. We are strengthening our OpenText™ solutions for customer experience to…

Every day, customers and employees enter information on forms. Regardless of how they are created, distributed and captured, whether on paper or in electronic documents,…

Keeping up with the pace of business on an enterprise website can be stress-free, or at least less stressful, when you extend your personal bandwidth….

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While executives see transformation as essential,…

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment products and insurance offerings, including…

For anyone who writes, an editor helps make the final product better. A good editor is not just spell-check and grammar police (although still essential)….

As online news sources become increasingly available to anyone with a smart device, we continue to see the decline of print newspapers and magazines. According…

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…

With the demand for creative content to support an ever-increasing volume of campaigns and programs on the rise, marketers turn to digital asset management (DAM)…