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Start with document management for a tech-optimized legal department

Key questions for choosing the right DM solution

According to Thomson Reuters, digitalization and technology tops the list of general counsel priorities. Topping the list? Document management software to address litigation, contracts, and licenses.

By implementing a purpose-built, legal document management (DM) solution that stores all documents and work product in a single place, law department leaders can eliminate information silos, workflow bottlenecks, and time-consuming administrative tasks related to managing legal documents. This helps legal teams focus on strategic activities that deliver value—while driving business efficiency—to achieve its objectives.

Yet only 38% of global legal departments have adopted dedicated legal document management solutions. As a result, information and working environments are not integrated, files can’t be easily shared or collaborated on securely, data insights remain hidden in disparate systems, and efficiency is overtaken by content chaos.

For law department leaders determined to bring order (and a heightened level of security and protection) to their organization’s sensitive volumes of legal content, while addressing usability, adoption, and security, here are four critical factors to help you evaluate document management (DM) solutions.

A legal-built DM should work the way you and your team does. Now, more than ever, employees are working on-the-go or remotely, with mobile devices. Despite the shift to remote work, one thing remains constant: the need for quick, easy, and secure access to protected work product and corporate IP that can be shared when and as needed. The DM solution should be your organization’s information center that can be accessed with a single click whether from the web, Office applications, Microsoft Teams, or a mobile/tablet device. And, as a content management platform it should provide a customizable, secure, lawyer-friendly working environment with a personalized dashboard that can be organized by legal, client or matter content.

2. Can it be customized for specific business needs?

Organizational needs vary, making it critical that DM solutions can be appropriately tailored to fit the needs of the team and the individual users. With the right DM platform, law department leaders can build a work environment that can suit specific business needs with add-on modules now and expand capabilities.

For example, does the DM provide the following functionality that can be added on as needs grow or change?

When the DM system is integrated with other business systems, such as matter and knowledge management, HR, and billing, users can find synchronized, relevant and the most current information quickly—from documents, emails and e-billing reports to deadlines, calendars, and personnel.

4. Can the solution scale efficiently and cost-effectively with the business?

Technically savvy GCs lead digital transformation with clarity and understand that business needs change over time. Ensure that the solution you are evaluating offers an upgrade path that provides the same instant access to a full set of capabilities, whether on-premises or in the cloud. Knowing that the solution offers flexible options based on an organization’s IT preferences, GCs can be assured that their needs will be met most effectively today and tomorrow.

With the right DM technology, tech-enabled legal departments can streamline time-consuming tasks, focus on higher-level activities that will surpass client demands, and gain the competitive advantage.

To learn about OpenText™ eDOCS legal DM solution, visit our web page.

“The big change we saw when we moved to OpenText eDOCS was the ability to not only store everything together based on the client matter number, which was a big change and very useful for us, but it also gave us the ability to do full index searching. It has revolutionized our ability to find things.”

Chris Garrett, Assistant General Counselor, Office of General Counsel, City of Jacksonville, Florida
  1. 2020 report, “Digital General Counsel are Transforming the Corporate Legal Department”
  2. ACC Global Legal Benchmarking Report 2019

Kati Bujna

As the Product Marketing Manager for OpenText eDOCS and Decisiv, Kati supports eDOCS, a document and records management solution and Decisiv, an AI-powered, enterprise search solution, for legal, government, professional services industries inclusive of those with high touch, high value work product. She is responsible for global product and solution messaging and its implementation through all internal and external channels of communication. Kati brings over 15 years of experience within the Information Management industry, at OpenText and other technology companies. She is passionate about helping customers learn and benefit from product innovations for business. Connect at, via LinkedIn, the ILTA community, or at any upcoming OpenText digital user conference!

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