From data to delivery: Modernizing customer communications for SAP solutions

As SAP environments move to the cloud, organizations are under increasing pressure to deliver accurate, compliant, and personalized communications at scale, across channels, and with speed. OpenText Document Presentment for SAP Solutions helps enterprises transform SAP data into structured customer communications while maintaining governance, auditability, and control.

What’s new in OpenText™ Document Presentment for SAP® Solutions (CE 26.2)

With the 26.2 release, OpenText introduces innovations that strengthen AI‑authored content, streamline SAP maintenance work order communications, and improve document validation directly within SAP environments.

Governed AI content with Retrieval‑Augmented Generation (RAG)

OpenText Document Presentment for SAP now enables governed Retrieval‑Augmented Generation (RAG) to enrich AI‑generated content used in interactive document creation.

Instead of relying on generic or unverified AI outputs, RAG combines real‑time SAP data and governed repositories with AI text generation, ensuring accuracy, relevance, and compliance.

Many organizations hesitate to use AI for document creation due to risks like hallucinations, outdated information, and compliance gaps. Governed RAG helps SAP customers:

• Reduce the risk of incorrect or non‑compliant AI‑generated content
• Ensure communications are backed by business rules and SAP data
• Strengthen trust in AI‑assisted document creation for regulated use cases

SAP maintenance work order generation and communications

The 26.2 release enhances support for SAP maintenance work orders, enabling organizations to generate and distribute work order communications through a controlled, standardized, and fully auditable process. These documents clearly communicate tasks, resources, materials, and costs to technical teams, ensuring consistency from creation to delivery.

Teams often create and share maintenance work orders through fragmented processes. This leads to inconsistencies, delays, and audit challenges. Standardizing how SAP maintenance work orders are generated and distributed helps:

• Eliminates manual and inconsistent work order communications
• Improves operational efficiency for field and maintenance teams
• Ensures auditability for critical maintenance processes

Preview batch‑generated documents in SAP S/4HANA public cloud

OpenText Document Presentment for SAP now allows users to preview batch‑generated documents directly within SAP S/4HANA Public Cloud. This enables teams to validate documents before distribution, helping ensure correctness, compliance, and brand consistency.

When errors slip through, they can create compliance risks, customer dissatisfaction, and added operational costs.

In‑system preview of batch documents enables validation before communications ever reach customers.

• Catch errors before customer delivery
• Reduce rework and downstream corrections
• Support governance and compliance requirements in regulated industries

Unlocking more value from SAP communications

With the 26.2 release, OpenText Document Presentment for SAP Solutions helps organizations move faster—without sacrificing accuracy, governance, or trust. These innovations combine AI enrichment, structured SAP processes, and built-in validation. Together, they help organizations modernize how they create and deliver business-critical documents with confidence.