The landscape of healthcare is evolving rapidly, driven by shifting consumer expectations and technological advancements. Patients are no longer passive recipients of care; they are…

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…

On January 1, 1983, the internet was born. Now 40 years later, there are more than 1.58 billion websites and approximately 5 billion daily users….

At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…

It’s a dilemma faced by many organizations in the era of rising customer expectations: should you keep customer communications management (CCM) in-house or move to…

End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the end of the road? If…

At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…

OpenText™ TeamSite™ 23.2 makes it super simple for developers and marketing to work together on creating highly personalized and interactive experiences. The new TeamSite release extends…

The pressure is on for organizations amid economic uncertainty, global turmoil, and rising inflation. Providing an amazing customer experience (CX) and the connection to bottom-line…

Healthcare runs on fax. Depending on the crowd, it may draw sighs of frustration, but fax is a vital tool in an industry that demands…

In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the…

The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and those that have not. With…