OpenText Experience Cloud Team
What’s new in OpenText Exstream
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and…
The total patient experience: reflections from HIMSS 2024
The landscape of healthcare is evolving rapidly, driven by shifting consumer expectations and technological advancements. Patients are no longer passive recipients of care; they are…
• 4 minute read
What is customer experience management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
• 6 minute read
What’s new in OpenText TeamSite
On January 1, 1983, the internet was born. Now 40 years later, there are more than 1.58 billion websites and approximately 5 billion daily users….
• 5 minute read
Outsourcing vs. insourcing customer communications
It’s a dilemma faced by many organizations in the era of rising customer expectations: should you keep customer communications management (CCM) in-house or move to…
• 3 minute read
Has your CCM solution reached the end of the road?
End of life, performance issues, compliance concerns, lack of cloud roadmap. Has your customer communications management (CCM) solution reached the end of the road? If…
• 3 minute read
Unleash the power of total experience
The pressure is on for organizations amid economic uncertainty, global turmoil, and rising inflation. Providing an amazing customer experience (CX) and the connection to bottom-line…
• 5 minute read
Fax and the future of healthcare delivery
Healthcare runs on fax. Depending on the crowd, it may draw sighs of frustration, but fax is a vital tool in an industry that demands…
• 5 minute read
Enterprise communications at the speed of the cloud
In a world full of disruptions and unexpected events, customer communications have never been so important. The pace of digital transformation has accelerated over the…
• 4 minute read
Powerful new capabilities for data, rich media, and compliance
The last two and half years of the pandemic have created a divide between brands that embraced digital acceleration and those that have not. With…
• 4 minute read
Top 9 reasons to modernize your Web Content Management with OpenText Web
Whether you’re a long-time OpenText™ Web (formerly TeamSite™) user or are using other content management systems (CMS) for your web experiences, here are 9 compelling…
• 4 minute read
How communications can power an experience-led transformation
A new world demands a fresh approach The world has changed. What was good enough is not cutting it anymore. During the pandemic, 73% of…
• 4 minute read
Introducing push notifications to power personalized customer experiences at scale
Reach your customers wherever they are with OpenText Notifications Mobile devices are deeply embedded in modern life. In 2021, consumers downloaded 230 billion mobile apps…
• 4 minute read
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