AI & Analytics
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What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…
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Benefits of OpenText Magellan for the aviation industry
The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger…
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Feature engineering in machine learning – Part 2
This blog is part two in a three-part series, and provides explanations about simple feature engineering methods. In part 1…
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Announcing OpenText AI & Analytics Cloud Editions (CE) 20.2
Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market…
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How to create quality content using the latest AI & ML tools
Wouldn’t it be magnificent if you could create quality content, which is intelligent and smart and at the same time…
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What can a Voice of the Customer program do for you?
In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money,…
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Why should a Voice of the Customer program matter to your organization?
The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…
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Unlocking insights trapped in unstructured wine reviews
At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge…
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AI helps you hear your customers’ voice
Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this…
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Announcing OpenText AI & Analytics Release 16 EP7
Whatever you do, having access to the right information instantly, whenever you need it would make your job a whole…
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What’s new in OpenText Qfiniti and Explore Release 16 EP7
Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must…
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Enfuse shines spotlight on AI, analytics and machine learning
Can you imagine living today without a mobile phone or not using the internet? Well, we are rapidly approaching a…
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Predictive analytics for detection and response
Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across…
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OpenText Magellan as a System of Insight
Big data has revolutionized business, allowing organizations to turn troves of information into meaningful insights. Yet with so many different…
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Announcing OpenText AI & Analytics Release 16 EP6
Science fiction anticipated the power of AI, predictive analytics and “talking” computers. But it typically showed only a small elite…
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Feature engineering in machine learning – An overview
This blog is a first in a 3-part series that will give a glimpse into the feature engineering part of…
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New Magellan suites offer easy onramps to AI
By now, the benefits of adding AI and machine learning (ML) to your digital business processes have been well-demonstrated, yet…
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Analytics & AI Learn Paths at OpenText Enterprise World
Following a Learn Path at OpenText™ Enterprise World this July in Toronto is a perfect way to make the most…
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Chart your path in AI: How OpenText Magellan is unlocking the power of information
One of the big challenges for organizations today is how to realize the business value currently locked in the huge…
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The power of combining AI and analytics for manufacturers
Artificial Intelligence (AI) has become one of the hottest topics in manufacturing today. The range of business and operational applications…
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