AI & Analytics
-
Navigating business recovery with AI
With the dramatic changes brought on by COVID-19, businesses are having to adapt to remote working, reduced budgets, and remaining agile as they undertake massive…
Read more » -
Announcing OpenText Magellan CE 20.4
More than ever, organizations are looking for certainty in uncertain times. The ability to access information, gain actionable insight and…
Read more » -
What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3
Organizations are facing a common challenge in the information era, with data being generated and stored at an exponential rate…
Read more » -
Feature engineering in machine learning – part 3
In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and…
Read more » -
What if today’s contact center technology existed a quarter of a century ago?
Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…
Read more » -
Benefits of OpenText Magellan for the aviation industry
The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger…
Read more » -
Feature engineering in machine learning – Part 2
This blog is part two in a three-part series, and provides explanations about simple feature engineering methods. In part 1…
Read more » -
Announcing OpenText AI & Analytics Cloud Editions (CE) 20.2
Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market…
Read more » -
How to create quality content using the latest AI & ML tools
Wouldn’t it be magnificent if you could create quality content, which is intelligent and smart and at the same time…
Read more » -
What can a Voice of the Customer program do for you?
In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money,…
Read more » -
Why should a Voice of the Customer program matter to your organization?
The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…
Read more » -
Unlocking insights trapped in unstructured wine reviews
At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge…
Read more » -
AI helps you hear your customers’ voice
Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this…
Read more » -
Announcing OpenText AI & Analytics Release 16 EP7
Whatever you do, having access to the right information instantly, whenever you need it would make your job a whole…
Read more » -
What’s new in OpenText Qfiniti and Explore Release 16 EP7
Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must…
Read more » -
Enfuse shines spotlight on AI, analytics and machine learning
Can you imagine living today without a mobile phone or not using the internet? Well, we are rapidly approaching a…
Read more » -
Predictive analytics for detection and response
Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across…
Read more » -
OpenText Magellan as a System of Insight
Big data has revolutionized business, allowing organizations to turn troves of information into meaningful insights. Yet with so many different…
Read more » -
Announcing OpenText AI & Analytics Release 16 EP6
Science fiction anticipated the power of AI, predictive analytics and “talking” computers. But it typically showed only a small elite…
Read more » -
Feature engineering in machine learning – An overview
This blog is a first in a 3-part series that will give a glimpse into the feature engineering part of…
Read more »
