AI & Analytics Archives - OpenText Blogs

Andrew BenjaminAugust 31, 2020

What’s new in OpenText AI & Analytics Cloud Edition (CE) 20.3

Organizations are facing a common challenge in the information era, with data being generated and stored at an exponential rate…

Professional Services – Center of ExcellenceJune 16, 2020

Feature engineering in machine learning – part 3

In the first part of this series, we covered different types of data in Machine Learning, their mathematical interpretation and…

Alex MartinezMay 18, 2020

What if today’s contact center technology existed a quarter of a century ago?

Some 26 years ago, I was a tech support representative working at a call center for a prominent software company.…

Professional Services – Center of ExcellenceApril 23, 2020

Benefits of OpenText Magellan for the aviation industry

The airline industry has been growing at an outstanding rate with an annual growth rate about 6% worldwide in passenger…

Professional Services – Center of ExcellenceApril 23, 2020

Feature engineering in machine learning – Part 2

This blog is part two in a three-part series, and provides explanations about simple feature engineering methods. In part 1…

Lori McKellarApril 8, 2020

Announcing OpenText AI & Analytics Cloud Editions (CE) 20.2

Until recently, the word “disruptive” was used to describe competitors, technologies and business models that could radically change the market…

Professional Services – Center of ExcellenceMarch 30, 2020

How to create quality content using the latest AI & ML tools

Wouldn’t it be magnificent if you could create quality content, which is intelligent and smart and at the same time…

Alex MartinezMarch 11, 2020

What can a Voice of the Customer program do for you?

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money,…

Alex MartinezJanuary 29, 2020

Why should a Voice of the Customer program matter to your organization?

The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s…

Virgil DodsonJanuary 10, 2020

Unlocking insights trapped in unstructured wine reviews

At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge…

OpenTextNovember 21, 2019

AI helps you hear your customers’ voice

Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this…

OpenTextNovember 12, 2019

Announcing OpenText AI & Analytics Release 16 EP7

Whatever you do, having access to the right information instantly, whenever you need it would make your job a whole…

Alex MartinezNovember 12, 2019

What’s new in OpenText Qfiniti and Explore Release 16 EP7

Providing a superior customer experience delivers a competitive advantage in today’s crowded marketplaces. To keep customer satisfaction high, you must…

OpenTextNovember 7, 2019

Enfuse shines spotlight on AI, analytics and machine learning

Can you imagine living today without a mobile phone or not using the internet? Well, we are rapidly approaching a…

OpenTextNovember 5, 2019

Predictive analytics for detection and response

Enterprise security professionals today can prevent many attacks on their organization’s endpoints, thanks to ever-improving defensive tools that work across…