When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that have a direct impact on…

March 26, 2020 • 3 minute read

Providing digital services to customers is a balancing act. You need to deliver outstanding customer experience at the same time as building trust in the…

February 26, 2020 • 7 minute read

In today’s world, customer experience determines success. Regardless of your organization’s size, products, service or industry, providing your customers with a consistently great experience only means good things for…

February 10, 2020 • 3 minute read

There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper published by OpenText™ reveals a…

December 16, 2019 • 3 minute read

According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than ever, requiring more one-to-one personalization…

November 12, 2019 • 3 minute read

In every organization, customers and employees enter information on forms because of business processes that require some type of discrete data collection. Regardless of whether…

November 12, 2019 • 2 minute read

Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any…

November 4, 2019 • 4 minute read

When it comes to collaborating on creative projects, we know that processes can often get in the way. Your team members might find themselves working…

September 10, 2019 • 4 minute read

If you’re involved in any form of digital content collaboration – whether as a designer, copywriter, project manager, or decision-maker – you have probably felt…

September 4, 2019 • 2 minute read

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For…

August 13, 2019 • 5 minute read

When you have millions of customers worldwide that need to seamlessly connect and exchange information every day, data integration becomes a major challenge. Global software…

July 26, 2019 • 3 minute read

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way we do business, and the…

July 10, 2019 • 9 minute read