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Customer Experience
Top 5 benefits of digital customer experience management tools
The 2020 COVID-19 pandemic was the ‘moment that everything changed’ for business. Delivering an excellent digital customer experience is no…
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Customer Experience
Focus on customer experience to stand out from your retail banking competitors
Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to…
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Customer Experience
Aspire: OpenText an Overall Leader in the CCM market
For the fourth year in a row, independent consulting firm Aspire has ranked OpenText as an Overall Leader in the…
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Utilities
How utilities can boost engagement, retention, and profits
Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) to achieve their…
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Information Management
Announcing OpenText Experience Cloud CE 21.3
Modern customer experiences are personalized experiences. Customers expect you to tailor your communications, websites, support, and even in-person interactions to…
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Information Management
Why you need a top digital experience platform in 2021
The COVID-19 pandemic has accelerated a social and technology trend that has been happening for some time. The way we…
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Cloud
Announcing OpenText Experience Cloud CE 21.2
Customers are demanding efficiency, immediacy, transparency, and universal engagement across channels. They’re putting major pressure on organizations to deliver more…
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Cloud
Announcing OpenText Experience Cloud CE 21.1
Companies are increasingly looking for solutions to increase their productivity, by modernizing their technology stack, increasing the value of their…
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Customer Experience
What is digital experience?
Digital experience inhabits a realm packed with similar terms. You have digital experience management (DXM), customer experience (CX), customer experience…
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Customer Experience
New independent report prepares organizations for implementing digital experience in 2021
What’s been set in motion by the events of 2020 isn’t temporary. Its effects will continue to be felt far…
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Information Management
4 tips for tracking customer experience KPIs
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you…
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Cloud
Announcing the OpenText Experience Cloud
Now more than ever, organizations fight to engage customers in a more crowded digital space while keeping pace with customer…
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Customer Experience
Announcing OpenText Experience Cloud Edition (CE) 20.2
Delivering content-rich, personalized experiences while constantly adapting to changing market conditions and customer feedback is the new dilemma organizations are…
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Customer Experience
Announcing OpenText Experience Release 16 EP7
Customer experiences are the sum of multiple interactions across various journeys. They become harder to optimize as customers choose their…
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Customer Experience
Announcing OpenText Experience EP6
Exceptional customer experiences set apart enterprises from their competition. To pave the way to success, marketers and lines of business…
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