Deidra (Dei) Jow

Dei is a Strategic Ecosystems Manager for OpenText Microsoft solutions. She helps Enterprise customers improve efficiencies by connecting content and key business processes. She has been in the software industry for 20+ years and previously worked at Microsoft and has a degree in Business Marketing from the University of Hawaii.

Products

Deidra (Dei) JowJanuary 12, 2021

How to delight customers with engaging experiences

What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a…
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Technologies

Deidra (Dei) JowJuly 9, 2020

Where did I put that document?

Since March 2020, like millions of others around the world, the majority of OpenText™ employees have been working from home…
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Content Services

Deidra (Dei) JowApril 30, 2020

Microsoft Teams lifecycle management in 2020

The recent – almost instantaneous – shift to remote work has resulted in a huge increase in the usage of…
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Technologies

Deidra (Dei) JowJanuary 13, 2020

Managing the lifecycle of your Microsoft Teams

In the evolving digital world, organizations wrestle with managing an increasing volume of content, finding the current version of a…
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Technologies

Deidra (Dei) JowNovember 20, 2019

Keep them coming back for more

These days, everyone knows that the better the customer service you offer, the more likely you are to secure repeat…
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Technologies

Deidra (Dei) JowJune 7, 2019

Making the Critical Connection between SAP and Office 365

In today’s ever evolving business landscape, a seamless connection between front-end applications such as Microsoft Office 365 and back end…
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Technologies

Deidra (Dei) JowApril 29, 2019

Contribute to your bottom line by better utilizing what you already have

Have you ever looked at your IT budget and thought to yourself, “What kind of ROI am I getting from…
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Technologies

Deidra (Dei) JowApril 24, 2019

Integrate Office 365 users into your SAP business process

The SAP® SAPPHIRE NOW 2019 conference is right around the corner! We’re excited to be in Orlando from May 7-9…
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Technologies

Deidra (Dei) JowApril 3, 2019

Better customer engagement starts with stronger connections

Everything starts and ends with your customer. Your organizational success depends on anticipating, meeting and exceeding customer needs. Many companies…
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Technologies

Deidra (Dei) JowMarch 11, 2019

Are your business processes getting the data they need to succeed?

Humans are social creatures—we were born to be socially connected and we understand the world, and ourselves, better when we…
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Technologies

Deidra (Dei) JowJanuary 24, 2019

Stop assembling puzzles and start transforming your business processes

When was the last time you put a large puzzle together? You know, those mega, 1000-piece puzzles that can occupy…
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Technologies

Deidra (Dei) JowJanuary 7, 2019

A place for everything and everything in its place

If you look at my personal desk right now, you’ll see a few piles of paper and various to-do lists.…
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