Enterprise World

Find More Knowledge in Your Information at Enterprise World 2017

If your office is like most, it’s got millions of gigabytes full of information stashed away on computer hard drives – and maybe even file cabinets full of paper! Every single business process generates enormous data streams – not just your ERP and CRM systems, but payroll, hiring, even ordering lunch from the caterer for those regular Thursday meetings. So wouldn’t you like to find out how you can leverage the knowledge already contained in all that information? And derive more value from your existing systems of record? Come to OpenText Enterprise World this July and you’ll hear how organizations in every industry are using the cutting-edge techniques of OpenText™ Analytics to derive more value from their data – including self-service access, prediction, and modeling, and innovative techniques to get insights more easily out of unstructured data (aka the stuff you use most of the time: documents, messages, and social media). We are excited to showcase OpenText Magellan at this year’s conference and  show you the impact it will have in helping analyze massive pools of data and harness the power of your information. We’ll also preview the roadmap of new developments in the OpenText Analytics Suite. Helping Our Human Brains Navigate Big Data Thanks to cheap and abundant technology, we have so much data at our disposal – creating up to 2.5 exabytes a day by some estimates – that the sheer amount is overwhelming. In fact, it’s more than our human brains can make sense of.  “It’s difficult to make decisions, because that much data is more than we can make sense of, cognitively,” says Lalith Subramanian, VP of Engineering for Analytics at OpenText. “That’s where machine learning and smart analytics come into the picture,” he explains. “We intend to do for Big Data what earlier reporting software companies tried to do for business intelligence – simplify it and make it less daunting, so that reasonably competent people can do powerful things with Big Data.” Expect plenty of demos and use cases, including a look at our predictions from last year’s Enterprise World about who would die on Season 6 of “Game of Thrones,” and new prognostications for Season 7. Do-It-Yourself Analytics Provisioning Meanwhile, OpenText also plans to unveil enhancements to the Analytics Suite that will help give users even more power to blend and explore their own data. OpenText™ iHub , our enterprise-grade deployment server for interactive analytics at the core of the Analytics Suite, is adding the ability to let non-technical users provision their own data for analysis, rather than relying on IT, Subramanian says. They can freely blend and visualize data from multiple sources. These sources will soon include not just structured data, such as spreadsheets and prepared database files or ERP records, but unstructured data including text documents, web content, and social media streams. That’s because new algorithms to digest and make sense of language and text are getting infused into both OpenText Analytics and OpenText™ InfoFusion, an important component in the content analytics process. With OpenText™ Big Data Analytics, users will be able to apply these new, customized algorithms to the self-provisioned data of many types. At the same time, InfoFusion is adding adapters to pull content off Twitter feeds and web sites automatically. The Word on the Street One use case for this combination of OpenText InfoFusion and the Analytics Suite is to research topics live, as they’re being discussed online, Subramanian adds. “You could set it up so that it goes out as often as desired to see the latest things related to whatever person or topic you’re interested in. Let’s say OpenText Corporation – then it’ll go look for news coverage about OpenText plus the press releases we publish, plus Tweets by and about us, all aggregated together, then analyzed by source, sub-topic, emotional tone (positive, negative, or neutral), as we’ve demonstrated with our content analytics-based Election Tracker. Over time we’d add more and more (external information) sources.” Keep in mind, politicians, pundits, and merchants have been listening to “the word on the street” for generations. But that used to require armies of interns to go through all the mail, voice messages, conversations, or Letters to the Editor – and the net result was score-keeping (“yea” vs. “nay” opinions) or subjective impressions. Now these opinions, like every other aspect of the digital economy, can be recorded and analyzed by software that’s objective and tireless. And they can add up to insights that enrich your business intelligence for better decision-making. To see and hear all of this in person, don’t miss Enterprise World in Toronto, July 10-13. Click here for more information and to register.

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Enterprise World 2017 Will be ECM Like You’ve Never Seen Before

ECM at Enterprise World

ECM at Enterprise World 2017 will be unlike any other previous event. This year’s event will be the first to see the OpenText™ Content Suite platform standing side-by-side together with what used to be one of our main competitors, the Documentum group of ECM solutions. How big of a deal is it? In two, brand new reports examining the current ECM technology landscape, the highly respected analysts at Forrester Research ranked both Content Suite and Documentum as a leader in the ECM market. Yes, Enterprise World 2017 will have two headlining ECM acts. And we’re pulling out all the stops to show the OpenText community how our strategy to merge the strengths of these two leaders will benefit customers and partners in a number of areas: Stability and Confidence OpenText is a market leader in ECM and a world leader in delivering valuable learning and collaboration events for ECM practitioners. Enterprise World will give you first-hand insight into our plans to support and grow ECM solutions. Sessions dedicated to product roadmaps and convergence strategies are just the start; Enterprise World is also your chance to integrate yourself into the OpenText community, meet the product gurus, and ask the questions that are most important to you. Don’t miss: ECD-100 Documentum is now OpenText — What’s New and What’s Next? Focus on the forward-looking strategy for the Documentum ECM portfolio, exploring the current innovation agenda for Documentum as well as how our new pairing with OpenText adds interesting technology and capability opportunities to our future roadmap. ECD-101 Comprehensive Archiving — OpenText InfoArchive and Archive Center Roadmap Attend this session to learn more about the comprehensive roadmap for OpenText Archiving. ECD-203 The Latest Advances in Capture are Driving Business Transformation Highlighting the latest capture innovations that are driving business transformation today. In addition, we’ll discuss how to integrate these technologies into your existing capture and business system investments. Making the Most of Your Current Investment We’ve increased the number of ECM-focused “Product Update” and “How To” sessions by 50% to fully cover our expanded ECM portfolio. There’s a lot to talk about: new features and functionality, enhanced ability to extend ECM into the enterprise, improved app development capabilities, and more. You’ll learn how to optimize the performance of your current infrastructure — and be able to explore a whole new stable of complementary solutions — with everything from hands-on demos to ever-popular customer success stories to highly technical step-by-step tutorials. Don’t miss: ECM-100 OpenText Content Suite Advancements and Innovations Join our product experts for a review of the past year’s most important advances and a look into what’s coming in the near future. ECM-107 Using OpenText Extended ECM to Integrate Lead Applications and Improve Processes See a real-world example of how Extended ECM improves business processes across cloud and on-prem lead applications such as Salesforce®, SAP®, and SharePoint®. ECD-105 Enhance your Documentum Platform with OpenText Solutions for SAP® Explore the OpenText Suite of SAP solutions, with particular focus on Invoice Management and Business Center for smart capture and document processing in SAP. See how you can use these solutions with your Documentum platform today. Building for Future Success The concept and practice of ECM are changing as organizations embrace digital transformation — “Enterprise Content Management” is evolving to “Content Services.” But what does this mean? Cloud, mobility, apps, and integration will be critical to future success. At Enterprise World, you’ll discover how to prepare for tomorrow’s opportunities with a host of strategic sessions and thought-leadership keynotes. Don’t miss: ECM-210 Hear from Experts on the How, What, Where, When, and Why of Moving ECM to the Cloud OpenText cloud and ECM experts will outline options for ECM as a managed service in the cloud and share best practices and options to help get you started on the right path. ECD-107 SaaS-based LEAP and OpenText Core add value to Existing ECM Investments Pull up a seat as we demonstrate how you can add value to an existing repository such as Content Suite or Documentum, or implement LEAP separately to automate and transform any business process. You can register to attend Enterprise World here.

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Get up Close With the Latest in Customer Experience Management at Enterprise World

Customer Experience Management

Think you know all about the range of OpenText Customer Experience offerings? Think you’ve seen it all at recent shows, or even at last year’s Enterprise World conference in Nashville? Think again. OpenText™ Experience Suite continues to grow and evolve with new products, and exciting innovative new features for the existing products. Join us at this year’s Enterprise World in Toronto to get up close and personal with all the latest CEM developments. There will be more opportunities to see the products, talk with experts, and network with your peers than ever before. Plans for the expanded CEM demonstration area in the Expo hall include: Experience Suite CEM Lab where you can see the various CEM products working together to help deliver a continuous connected customer experience from engagement to customer insights. Digital Asset Management area where you can examine top flight DAM platforms such as OpenText™ Media Management, and MediaBin, as well as industry specific solutions like Content Hub for Publishers. Web Content Management solutions to create and optimize the web experience for your customers with tools such as OpenText™ TeamSite, Optimost, Web Experience Management and Web Site Management. Customer Communications Management will highlight the new Exstream 16 release offering a unified solution for ultra-personalized communications. WorkForce Optimization that enables you to capture the true voice of the customer with products such as Qfiniti and Explore. The CEM Extensions demo area will introduce you to other products and solutions such as Experience Analytics and more to further enhance your CEM capabilities. It’s not only the product demo area that’s been extended, there will be a greater number of CEM-related breakout sessions and presentations than ever before. There will be more opportunities to learn and discuss industry trends, listen to others tell how implementing a CEM strategy impacted their business, or do a deep dive into the technical aspects of implementing solutions. It’s your choice. Whatever your level of interest and expertise, there will be something for you. If this all sounds like a great reason to spend July 10th to the 13th in Toronto, then make sure to register and we’ll look forward to seeing you there.

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Enterprise World: Analytics Workshop Takes You From Zero to Power User in 3 Hours

Analytics Workshop

One of the great things about OpenText™ Analytics Suite is its ease of use. In less than three hours, you can go from being an absolute beginner to creating dynamic, interactive, visually appealing reports and dashboards. That’s even enough time to become a “citizen data scientist,” using the advanced functionalities of our Analytics Suite to perform sophisticated market segmentation and make predictions of likely outcomes and customer behavior. So by popular demand, we’re bringing back our Hands-On Analytics Workshop at Enterprise World 2017, July 10-13 in Toronto. The workshop comprises three 50-minute sessions on Tuesday afternoon, July 11. Just bring your laptop, connect to our server, and get started with a personalized learning experience. You can attend the sessions individually – but for the full experience, you’ll want to attend all three. Learn how businesses and nonprofits use OpenText Analytics to better engage customers, improve process and modernize their operations by providing self-service analytics to a wide range of users across a variety of use cases. This three-part workshop is also valuable for users of OpenText™ Process Suite, Experience Suite, Content Suite, and Business Network. Here’s what to expect in each segment: 1. ANA-200: Learning the Basics of OpenText Analytics Suite This demo-packed session serves as an introduction to the series, and will arm you with all you need to know about the OpenText Analytics Suite, including use cases, benefits and customer successes, as well as a deep dive into product features and functionality. Through a series of sample application demonstrations, you will learn how OpenText Analytics can meet any analysis requirement or use case, including yours! This session serves as a perfect lead-in for the next 2 sessions: ANA-201 and ANA-202. 2. ANA-201 Hands-On Workshop: Using Customer Analytics to Improve Engagement This hands-on session will introduce the advanced and predictive analysis features of the Analytics Suite by walking you through a customer analysis scenario using live product. Connect from your own laptop to our server and begin segmenting customer demographics, discovering cross-sell opportunities and predicting customer behavior, all in minutes – no expertise needed in data science or statistics. You will learn how OpenText Analytics can provide valuable insights into customers, processes and operations, improving how you engage and do business. 3. ANA-202 Hands-On Workshop: Working with Dashboards to Empower Your Business Users This hands-on session will introduce the dashboarding and reporting features of OpenText Analytics by walking you through a self-service scenario where you create and share dashboards completely from scratch. Connect from your laptop to our server and see just how easy it is to assemble interactive data visualizations that allow users to filter and pivot the information any way they wish, in just a matter of minutes! You will learn how OpenText makes it easy for any user to analyze and share information, regardless of their technical skill. Of course, we have plenty of other interesting sessions about OpenText Analytics planned for Enterprise World. Get a sneak peek at product road maps, exciting new features (including developments in Magellan, our cognitive software platform), and innovative customer use cases for the OpenText Analytics Suite. Plus, get tips from experts, immerse yourself in technical details, and network with peers, and enjoy great entertainment. Click here for more details about attending Enterprise World. See you in Toronto!

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When Search Meets AI, It Takes You Further

AI

Many think of AI as human-like robots or human-sounding voices that interact with actual humans, but the real value of artificial intelligence may derive from what it’s doing behind the scenes. For example, when unsupervised machine learning (a species of AI) is applied to enterprise content, it can develop a deeper understanding of that content and deliver insights to humans in instantly valuable ways. Content is about more than mere words; it’s about how words interrelate. By analyzing the statistical co-occurrence of terms across enterprise content from a range of sources, machine learning forms sophisticated models that can take search much further. It can identify concepts, extract phrases, suggest better queries, and pinpoint internal SMEs with relevant expertise—whether or not their written profiles even reflect it. AI-infused search helps people find what they’re looking for, even when they’re not exactly sure what that is. This is what OpenText™ Decisiv is all about. “Asia Not Asia” Imagine that you’re looking to understand more about your business operations in Asia. Your first instinct might be to search your various data stores for documents containing “Asia,” but will that term necessarily appear in the most valuable content? For that matter, how many documents will list city, state, country, and/or continent? Without machine learning, you would need an exhaustive search taxonomy to address all these variations. When a Decisiv user types “asia,” the system instantly and automatically retrieves documents that (1) contain the word Asia and/or (2) are conceptually related to Asia. This not only casts a wider net, it provides results based on a more sophisticated relevancy analysis than simple keyword searching could hope to deliver. Typing in the seemingly illogical query “asia not asia” is illustrative; it shows the user content that is conceptually related to Asia, but doesn’t contain actually contain the term Asia—displaying only the documents found by unsupervised machine learning above and beyond keyword search. Concept grouping categorizes documents according to linguistic patterns that we humans have a hard time identifying across large volumes of data. Machine learning makes such conceptual analysis automatic and highly scalable, and humans get the benefit. Further Still Concept groups can also propel a researcher to new areas of useful content. By looking at a list of the key concept groups that appear in response to a search or metadata filter (along with the document counts for those groups) researchers can see an overview of the content that’s available, spot pertinent aliases, adjust their search terms, and include or exclude concepts to meet their objectives. Concept groups are displayed with characteristic labels (top words and phrases that appear in those groups) to easily provide a sense of what each group represents, and how useful it’s likely to be for a given search. Take Decisiv Action Register for OpenText’s annual user conference, Enterprise World, in Toronto this July to learn how AI-enhanced search can help empower your digital transformation. You’ll hear from top users of Decisiv Search and our other award-winning Discovery products how they’re leveraging machine learning for more effective enterprise information management. All humans welcome.

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Discovery Rises at Enterprise World

This summer will mark a full year since Recommind became OpenText Discovery, and we’re preparing to ring in that anniversary at our biggest conference yet: Enterprise World 2017! We’re inviting all of our clients, partners, and industry peers to join us for three days of engaging roundtables, interactive product demos, Q&A with experts, a keynote from none other than Wayne Gretzky, and—of course—the latest updates, roadmaps, and visions from OpenText leaders. Here’s a sneak peek of what to expect from OpenText Discovery’s track: The Future of Enterprise Discovery. We’ll be talking at a strategic and product-roadmap level about unifying Enterprise Information Management (EIM) with eDiscovery. New data source connectors, earlier use of analytics, and even more flexible machine learning applications are on the way! Introduction to eDiscovery. Our vision for the future of eDiscovery is broader than the legal department, and we’re spreading that message with sessions tailored for IT and data security professionals that want to know more about the legal discovery process and data analysis techniques. Why Legal is Leading the Way on AI. Our machine learning technology was the first to receive judicial approval for legal document review, and in the years since, we’ve continued to innovate, develop, and expand machine learning techniques and workflows. In our sessions, we’ll highlight current and future use cases for AI for investigations, compliance, due diligence, and more. Contract Analysis and Search. We’ll also have sessions focused exclusively on innovations in enterprise search and financial contract analysis. Join experts to learn about the future of predictive research technology and the latest data models for derivative trading optimization and compliance. Our lineup of sessions is well underway and we’ve got an exciting roster of corporate, academic, government, and law firm experts including a special keynote speaker on the evolving prominence of technology in law. Register here for EW 2017  with promo code EW17TOR for 40% off and we’ll see you in Toronto!

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eDOCS at Enterprise World 2017: Some Must-See Sessions

ECD

The OpenText eDOCS team is looking forward to seeing you at Enterprise World from July 10-13 in Toronto, Canada. Enterprise World is always a great opportunity to: Learn about upcoming eDOCS product releases Get practical tips for getting more out of your eDOCS work environment Interact with industry peers to understand common problems and solutions Our lineup of sessions is taking shape – and I wanted to take this opportunity to give you a sneak peek into a few notable ones. The Road Ahead: eDOCS Product Strategy and Direction – Join Larry Roy and Kim Heyde from eDOCS Product Management for a discussion about market and industry trends that are driving the vision and roadmap for both on-premises and cloud deployments of eDOCS DM and our optional modules. Learn where eDOCS is headed! Ask the eDOCS Experts – Join our experts from eDOCS Customer Support as they highlight solutions to the most common technical support issues. Bring your questions along and ask the experts! What’s New in eDOCS 16? – Earlier this year, the launch of eDOCS 16.1 brought a host of functionality from FlexFolders to streamlined administration in the DM Management Studio. With release 16.2 we’re adding InfoCenter which is a modern “tiled” UI that is highly customizable. Learn more about these latest features and what they can mean for your business. Upgrading your Work Environment to eDOCS DM 16 – Are you running an old version of eDOCS? If so, you’re missing out on a host of innovations to make your work environment more secure, flexible, and collaborative. Join this session to learn why it’s time to upgrade and to gain some practical tips and tricks on the upgrading process. Records Management: Are you Ready? Meet Changing Regulatory Requirements with eDOCS – Regulations such as Sarbanes Oxley, Dodd-Frank, HIPAA, the new GDPR, MiFID II, and New York’s DFS Cyber regulation have intensified the focus on recordkeeping and Records Management practices. Join this session to learn how these regulations will impact you and how eDOCS helps you comply. Email Filing: Stop Wasting Time! Let eDOCS Email Filing Do the Work for You – We’re bringing simplicity to a whole new level! With our new release of Email Filing V4.4, we make it painless for administrators and users to truly improve their efficiency while reducing risk—in less time than ever before. Take back your day by learning how to implement these new and easy-to-use 4.4 features! Click here for more details about attending. See you in Toronto!    

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From KPIs to Smart Slackbots, Hot New Analytics Developments at OpenText Enterprise World 2017

Innovation never sleeps in the OpenText Analytics group, where we’re working hard to put together great presentations for Enterprise World 2017, July 10-13 in Toronto. We offer a sneak peek at product road maps, exciting new features and innovative customer use cases for the OpenText Analytics Suite. Plus, you can get hands-on experience building custom-tailored apps, get tips from experts, immerse yourself in technical details, and network with peers. Learn about: Reporting and dashboards with appealing, easy-to-create visual interfaces Self-service analytics to empower your internal users and customers and help you make better decisions Best-of-breed tools to crunch massive Big Data sets and derive insights you never could have before Cognitive computing and machine learning Capturing the Voice of the Customer Structured and unstructured content analytics that can unlock the hidden value in your documents, chats, and social media feeds. Our presentations include: Industry-focused sessions including OpenText Analytics for Financial Services. Hear how we add value in common use cases within the financial industry, including customer analytics, online consumer banking, and corporate treasury services. Showcases of hot new functions like Creating Intelligent Analytic Bots for Slack (the popular online collaboration tool). Personalized training in OpenText Analytics. Our three-part Hands-On Analytics Workshop can get you from an absolute beginner to competent user, harnessing the power of Big Data for better insights and build compelling data visualizations and interactive reports and dashboards. Technical deep dives with popular tools such as Business Performance Management Analytics. We’ll show you how to use OpenText Analytics to measure KPIs and performance-driven objectives, including the popular Balanced Scorecard methodology. A fascinating use case: Financial Contract Analysis with Perceptiv. See how customers are using our advanced analytics tool to capture, organize, and extract relevance from over 200 fields in half a million financial derivative contracts. How Many Lawyers Does It Take to Analyze an Email Server? Learn how lawyers and investigators are using our cutting-edge OpenText Discovery technology, including email  mapping, concept-based search, and machine learning, to find the “smoking guns” in thousands of pages of email. Click here for more details about attending Enterprise World. See you in Toronto!

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For 2017, OpenText Enterprise World is a Business Network Event

customer experience

If you’re a Business Network customer, OpenText Enterprise World 2017 is a must-attend event. OpenText Business Network has grown and evolved to become the leader in global B2B information exchange services. And we have invested and innovated to deliver new sources of business value with managed services, supply chain insights, P2P automation, cloud fax and notifications, and more.  Attend Enterprise World 2017 to experience the new Business Network: Hear from your industry peers how B2B Managed Services drives out cost, as well as accelerates time to market and improves customer service—both driving top line growth. Get a first-hand look at how our developments in analytics and process orchestration can help your business gain critical business insights and optimize complex integration processes. See the latest product and service innovations in action, and learn what’s on the horizon as we share strategic investment plans and product roadmaps. Gain the tools to enable your digital transformation initiatives with the latest market research on trends in digital supply chain, including disruptive technologies such as 3D printing, drones, IoT, block chain, and Big Data. Meet and interact with the experts in product, development, and support. Below are just a few of the ‘can’t-miss’ sessions in the Business Network track of 30 breakouts: BNN-101: How Digital Disruption is Driving New Supply Chain Transformation Initiatives BNN-103: Gain Supply Chain Intelligence with Trading Grid Analytics BNN-107: Simplify & Optimize Your SAP Implementation with B2B Managed Services BNN-202: What’s New in RightFax 16.2? What does the future of digital supply chain and secure information exchange hold for you and your organization? Find out at OpenText Enterprise World 2017.  Register today!

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Enterprise World 2017 Can’t Come Soon Enough for the Combined OpenText/Documentum ECM Team!

As with most things in life, one success lays the foundation for another. The first was the announced acquisition and integration of Documentum into OpenText, the next was participation at the 2017 AIIM Conference, both of which have excited and energized us as we march toward Enterprise World 2017 in July. Our participation in the annual AIIM Conference was our first “family” outing since the acquisition and it proved that OpenText and Documentum were meant to be together. Documentum is definitely home at a dedicated software company! We covered a lot of ground in Orlando; welcoming Documentum customers into the OpenText fold, engaging in more than a few enlightening conversations about ECM for today and tomorrow, and demo’ing a raft of advances across numerous product lines. Hosting the OpenText community in our own backyard (figuratively and literally…it is in Toronto!) is going to provide even more opportunities for ECM practitioners to discuss, listen, and learn about the changing face of content management. Even More ECM This year’s Enterprise World has been significantly increased to provide full value to both OpenText and Documentum customers. By popular demand, the “hands-on” demos, labs, and the ever-popular Expo showroom will be expanded. And the slate of ECM-oriented technical sessions has grown by 50% to address all the training, product update, and how-to possibilities for the range of OpenText ECM solutions. Here are a couple of can’t miss breakouts that should be on everyone’s agenda: OpenText Content Suite Advancements and Innovations: Content Suite continues to expand its capabilities, solve more business challenges, and extend into more leading applications. Join our product experts for a review of the past year’s most important advances and a look into what’s coming in the near future. Documentum is now OpenText — What’s New and What’s Next?: A dive into the forward-looking strategy for the Documentum ECM portfolio, exploring the current innovation roadmap for Documentum as well as how OpenText adds interesting technology and capability opportunities to our future roadmap. What about ECM’s future? We’ll be giving full, thought-leadership attention to a pair of the most fascinating and thought-provoking subjects in content management today: the evolution of ECM into a more service-based ecosystem and the convergence of OpenText and Documentum into a leading force in this emerging frontier. Both OpenText and Documentum customers will be able to dive into future-think keynotes, customer stories, roadmaps, development strategies, product integrations, and more that speak directly to them. Last, but most certainly not least, my favorite part of every Enterprise World — meeting and connecting with our customers and partners — is going to be even better this year, too. Welcoming a whole new group of Documentum customers to the family is going to be incredible – immerse yourselves, join the community. We’ve all got so much we can learn from each other. Enterprise World 2017 is where it starts!

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Discover the Latest Customer Experience Management Trends and Innovations at Enterprise World in July

Is there anything good happening in Toronto in July this year? Sure there is. How about joining us for the biggest and best OpenText Enterprise World event yet? There will be a lot of different activities and events to choose from for anyone involved in planning and delivering exceptional connected customer experiences at this year’s event, with a strong focus on delivering exceptional, valued content for customer experience management professionals; be they strategists, practitioners, or solution developers. Enterprise World will be your chance to get a first look at product roadmaps, innovations, and new features in: Digital Asset Management Customer Communications Management Web Content Management Work Force Optimization As well as associated technologies such as analytics, web site optimization and for capturing the voice of the customer, business, and employees. Topics under discussion will range from industry trends, to product roadmaps, to deep dive technical sessions, and everything in between. As an example, just a few of the CEM topics already scheduled include: Ten Customer Experience Management Trends for 2017 OpenText CEM Strategy and Roadmaps for the Experience Suite products Build the Right Foundation for Future Digital Experiences Migrating and Upgrading to the latest Experience Suite products Adding to the mix will be customer panels, access to special product demo areas, as well as the Innovation and Developer Labs where you’ll have access to a wide range of CEM experts. This is your chance to provide direct feedback and ask for those product enhancements you’ve always wanted. Enterprise World will also give you the ideal opportunity to network with your industry peers and hear their stories. Share your story too, and learn from each other. If this all sounds like a great reason to spend July 10th to the 13th in Toronto, then make sure to register and we’ll see you there.

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Documentum and OpenText for Life Sciences – Moving Beyond FUD

documentum

Now that a couple of months have passed since the ink dried on the OpenText deal for Dell EMC’s Enterprise Content Division (ECD), I thought it was good time to offer my viewpoint on what this acquisition means specifically for Life Sciences. Some have questioned OpenText’s commitment to Documentum and future investment in the platform. Some have questioned the amount of investment that will be made to product/solution enhancements and innovation. However, only OpenText has the depth and breadth of Enterprise Information Management (EIM) solutions that can deliver the future that Documentum customers deserve – while offering a whole series of synergies for existing OpenText customers. Sir, step away from the FUD… I don’t want to dwell too much on the past but I’d be sharing no great insight to say that Documentum was never a perfect strategic fit for Dell or EMC. EMC had made it explicit that continued investment in the platform might be limited. It was an open secret that the company would look to divest itself of ECD. The only question was to whom. Many industry experts had suggested that the venture capital route was most likely, but this would always have left the shadow of future disintegration and sell-offs of the Documentum solution set. OpenText offered a completely different approach. Our solution sets are complementary and together offer a path to further develop and innovate in the ECM space. Our competitors – even those that have tried to spread some FUD (fear, uncertainty, doubt) – would struggle to suggest that we are not a perfect fit. More importantly, the OpenText deal ensures the investment that the Documentum platform requires to fulfill customer needs. In technology solutions, as we are all acutely aware, if you’re standing still then you’re going backwards. It would have been unthinkable to let that happen to Documentum. In reality, this deal marks the end (not the continuation) of the uncertainty about Documentum’s future. Where do we go from here? The Documentum Life Sciences Solutions Suite was the pinnacle of EMC’s approach to take a solutions-based approach to delivering on customers’ pain points. I’m afraid the first thing we’ve done you may find fiendish. We’ve put the word ‘OpenText’ in front of it! The next thing we’re doing is setting out a roadmap to ensure the platform meets your needs today and into the future. We’re doing exactly the same thing with other ECD product sets – such as LEAP – so that existing Documentum customers can be reassured that our solutions will always remain a strategic investment. But, as I said, standing still is going backwards. Our belief in the Documentum platform was only part of the reason that OpenText was interested in this deal. Our strategic direction has long been to assist our customers to access the full potential of EIM. This means bringing ECM together with enhanced records management, analytics, and BPM into a single, coherent, end-to-end platform. We believe that this approach is the only way to fully release the value of information held within an enterprise and provides the foundation for Digital Transformation. Life Sciences companies can select (or maintain) either the OpenText or Documentum ECM platforms and expect to receive the same level of native integration into OpenText’s Discovery, Case Management and Customer Experience portfolios, as well as industry-specific solutions, reflecting our combined decades of experience and best practice. Bringing immediate value to customers Beneath this strategic direction, there are a number of actionable synergies that can immediately benefit both OpenText and Documentum Life Sciences customers: Extended solution portfolios – In areas such as analytics and B2B integration, existing Documentum customers can build out the capabilities of the Documentum for Life Sciences Solution Suite and leverage best-in-class OpenText solutions, such as Marketing Content Management for Life Sciences. Existing OpenText customers can benefit from ECD solutions such InfoArchive. Enterprise Application Integration – OpenText’s close relationships within its partner network introduce seamless integration with enterprise applications such as SAP, Oracle, Salesforce, and Microsoft for Documentum customers. Cloud and IaaS – The OpenText Cloud delivers the ideal platform as Life Sciences companies to transition from on-premise to Cloud-based solutions. You have the confidence that you are with one of the world leaders in Infrastructure as a Service (IaaS). I know it is natural to be cautious when large deals like this happen – and only time will show that what I’m saying will happen – but I’d like to think that you are as excited as I am about what this means for current and future customers. To summarize, the OpenText Documentum for Life Science Solution Suite has the investment it needs and a talented team to drive its functionality forward. Additionally, we’ll continue to help Life Sciences organizations realize the potential of EIM to deliver the real benefits of Digital Transformation. If you’d like to find out more about how this new union will affect your organization, please contact your Account Executive or click here and someone (maybe even me!) will call you. In addition, OpenText will be unveiling its strategic plans in more detail at this year’s Enterprise World, in Toronto, Canada, where we will have a full Life Sciences program designed to help maximize your investments in OpenText (including Documentum) platforms.

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Hockey Legend Wayne Gretzky Joins OpenText Enterprise World Lineup!

Wayne Gretzky at OpenText Enterprise World 2017

This year, hockey legend Wayne Gretzky will join us on stage for a Fireside Chat with OpenText CEO Mark Barrenechea! Widely considered to be the greatest hockey player of all-time, the legendary player holds or shares 61 NHL records and is the only player in the history of the NHL to have his jersey number retired by all member clubs. Gretzky followed his successful career on the ice as Head Coach and EVP of the Phoenix Coyotes from 2005 to 2009. On November 22, 1999, Gretzky was inducted into the Hockey Hall of Fame in Toronto, Canada, becoming the tenth and final player in Hockey Hall of Fame history to have the mandatory three-year waiting period for enshrinement waived by the Hall’s board of directors. And, now, after 18 consecutive All-Star Game appearances, Mr. Gretzky will be bringing his A game to this year’s Enterprise World. Holding virtually every offensive record in the NHL, hear from “The Great One” himself how to face off against the competition! Come see #99 and leave with the tools to solve your 99 EIM Challenges! Have you registered for OpenText Enterprise World yet? Don’t miss out! BONUS: Enter by February 28th for a chance to win an autographed Hockey Jersey

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The Puck Stops Here: Enter to Win a Signed Jersey from Wayne Gretzky!

Enter to Win a Signed Jersey from Wayne Gretzky! OpenText Enterprise World has opened its doors! Registration is open and preparations are underway to make this the best Enterprise World yet. And just to add to the enticing early bird rates, the draw of the industry’s most exciting Enterprise Information Management conference and our legendary keynote speaker, we have sweetened the pot with one more incredible opportunity. We have lined up a contest that will help you pull off the best hat trick yet – Learn, Connect and Win! Get ready to faceoff against your fellow attendees to enter for a chance to win an autographed jersey from hockey great, Wayne Gretzky! Why do you think OpenText is great? Tell us and you just may win! Here’s how it works: Register for Enterprise World 2017 Create one sentence that perfectly sums up why you think OpenText is great Enter your sentence in the registration form OR email it to us You’ll be automatically entered to win an autographed jersey from Wayne Gretzky! Full contest rules can be found here. Ice out the competition and get ready to score because when the puck drops the games begin! “You miss 100% of the shots you don’t take. —Wayne Gretzky” Contest ends February 28th! Don’t miss your shot to win a signed jersey from The Great One himself, register now!  

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Who’s ready for OpenText Enterprise World?

2-17 OpenText Enterprise World

For the last 19 years, OpenText Enterprise World has grown to become a major event in the industry. And 2017 marks a new chapter in our premier event’s history. This year’s conference will be unlike any before! We have prepared an extraordinary event that will offer insight into the skills, tools and directions that businesses require to be successful in the age of digital. Homeward Bound We couldn’t be more excited to bring the conference home to Canada. From July 11-13, 2017, we will be at the award-winning Metro Toronto Convention Centre in the heart of downtown Toronto. What’s New at this Year’s Enterprise World This year, we designed an entirely new experience for attendees with four customized conferences under one roof to meet individual business needs: OpenText User Conference addresses specific uses and applications of the OpenText platform, highlighting Customer Experience Management, Business Network, Enterprise Content Management, Business Process Management, Analytics and Discovery. OpenText Industry Conference identifies and explores the trends impacting the Financial Services, Life Sciences, Public Sector and Energy & Engineering industries OpenText Partner and Technology Conference incorporates tracks for both traditional OpenText partners as well as a brand new opportunity for start-up technology companies to showcase their innovations From the onsite expo to the technology pavilion, OpenText Enterprise World 2017 immerses you in the digital trends impacting businesses across the globe: Engage in 175 breakouts, product demos and informational sessions to get the knowledge you need to digitally transform your business Connect with OpenText executives, industry leaders and peers to discuss the best practices that will lead your company to success Discover the strategies, tactics, and tools to digitize you organization Gain insight into the trends and drivers that are transforming business for a competitive advantage Whatever your path to digital transformation, OpenText Enterprise World is the place to be. If you haven’t registered, what are you waiting for? Get to it and Register! We can’t wait to welcome you to the future.

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ECM Success in the Real World, Part 2: Email Management

email management

Welcome to the second in a series of blogs highlighting real-world enterprises that have adopted innovative, new approaches to generating measurable success with ECM. This blog turns the spotlight on an organization that’s effectively managing massively growing volumes of email to mitigate risk and cost. As we all know, unabated email growth has become a thorn in the side of most organizations. Annual growth rates of 500 – 1000% are common. Consequently, the traditional “keep it forever” mentality just doesn’t fly anymore; company after company has discovered it’s a one-way ticket to harried records managers, irritated legal staff, and runaway storage costs. What’s the recipe for success, though? One of my favorite customer panels from Enterprise World this year featured pipeline and terminal operator NuStar Energy sharing their journey to optimal email management. Their back-story is fairly conventional. As a relatively young company, NuStar had devoted most of their early operational efforts to fundamental, “keep the lights on” activities; there wasn’t the resources or bandwidth available for developing and implementing Records and Information Management (RIM) policies. In my experience, that’s actually a pretty common refrain for many organizations, regardless of their maturity. And the outcome was predictable, as well. Leaving the end users to manage their own email footprint resulted in rapidly rising storage costs and concerns from Legal and Records Management (RM) about locating information for litigation and compliance purposes. Simplifying is the Key to Success Time was of the essence for NuStar, and the management team’s strategy for bringing their email challenge under control embodied a novel, new way of thinking about implementing ECM. Rather than attempt a traditional ECM integration that blanketed every facet of the enterprise, they identified a specific, tangible issue—email management—and set about sourcing and implementing the appropriate technology and best practices to solve it. Everything, from policy development to change management to user training, was directed toward that defined goal. And, honestly, the results reflect that singular, focused mission. NuStar has been able to realize optimal governance by integrating ECM deep into the email process. They also enhanced productivity by providing a new generation of employees with the options to work the way that’s best for them. There’s much more, behind the success of NuStar’s story—including the OpenText technology that enabled them to achieve a light-touch, multi-tiered email management program and lay an ECM foundation that’s being systematically extended throughout the organization. Take a few minutes to read all about NuStar’s dramatic advances here. As an aside, it’s interaction like this that has me so excited about Enterprise World every year. Being able to experience first-hand how one organization has addressed and conquered email challenges with a solution that makes RM, legal, and business users happy is worth its weight in gold. If you weren’t at Enterprise World this year, start by exploring the NuStar story above, then mark your calendar and plan on attending Enterprise World 2017 in Toronto next July. There’s plenty more where this came from! Also, read the blog on ECM Success in the Real World, Part 1: Document Management.

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ECM Success in the Real World, Part 1: Document Management

ECM

With everyone turning their attention back to work after enjoying the hazy days of summer, I thought it would be a good time for a series of blogs that rekindle the discussion around success with ECM, what it means, and how to achieve it. The reason: Regardless of your type of organization, positioning your ECM environment to drive digital transformation and generate the most value for the enterprise has to be a priority over the rest of the decade. For many, it will mean the difference between competitive triumph and faded irrelevance. For starters, let’s head back to July, where our annual Enterprise World conference offered a wide variety of business and technical insights into the why and how of ECM success. As is always the case, some of the best came from sessions featuring OpenText customers. These are the folks who have already integrated elements of OpenText™ Content Suite into their existing infrastructure and made tangible progress toward realizing their ECM goals. They’ve experienced the real-world opportunities, challenges, and gains first-hand. Integrated real estate company DDR Corp. is a perfect example. Headquartered just outside of Cleveland, DDR owns and manages over 113 million square feet of retail space across the US. Efficiently servicing their large pool of tenants means managing a sizable amount of legally binding documents, as well as coordinating the physical and electronic triggers related to each. In addition, as a publicly traded, self-administered REIT, DDR has extensive compliance requirements. Their road to ECM success through digital document management is textbook. IT VP Kim Scharf has been visionary in driving process productivity through ECM technology. She’s spearheaded a multi-year initiative that’s transformed the company from literally chasing folders full of paper around the office to a finely tuned digital environment that meets the needs of executives, sales, legal, record managers, and the back-office support functions that work with the data. For DDR, ECM success is defined as a paperless document management environment that promotes efficiency and optimal customer service while meeting compliance obligations. And Kim believes it was achieved because—yes—they partnered with OpenText, but more importantly, because they put people, not technology, first. From executive sponsorship through needs assessment, change management, and training, stakeholders across the company were integral to defining and implementing every stage. That’s just one of their innovative approaches. Explore their story and find out more about digital transformation and Enterprise Content Management.

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Enterprise World Highlights: ECM Evolves and Heads Into the Cloud

ECM

And, we’re back in 3…2…1: Happy August! After a few crazy months book-ended by the most extensive product release in OpenText history and a truly insightful, inspiring week at Enterprise World 2016, I’ve been able to make the most of a nice vacation and reflect a bit on how our annual flagship event both summarized and expanded on the happenings of the first half of the year. Interest in the Cloud is Exploding While it’s no secret that the cloud is becoming a priority for many organizations, I was amazed to see just how much interest in it had mushroomed from last Enterprise World to this one. Cloud-based breakout sessions such as Enterprise Managed Services in the OpenText Cloud and Top Questions you need to ask when Upgrading ECM to the Cloud were standing room only in Nashville. A marked increase from last year and a remarkable progression from two years ago when cloud breakouts were more of a curiosity than a must-see. My main observation from talking with the attendees at this year’s cloud-focused sessions? It’s clear that, while many organizations are still just getting their feet wet, most see an ECM future that involves fully harnessing the power of cloud-based solutions. Furthermore, the current and proposed use cases I had the pleasure of hearing about are as endless as, well, a cloud-dotted sky. Organizations are utilizing the cloud to focus on everything from the tactical—freeing up ECM administration resources—to enterprise-level strategic initiatives designed to push innovation on new business solutions. It was also noteworthy that these discussions were consistently peppered with the sort of benefit statements CFOs like to hear; things like lowering capital costs and shifting to more economical SaaS-structured payment models. The cloud devotees have really been doing their homework! Re-Thinking ECM is Definitely a “Thing” The role of ECM is changing and organizations are successfully shifting to viewing ECM in a new light. This year, I had strikingly fewer discussions devoted to traditional ECM terms like storage, compliance, governance, and records management. Customer emphasis is now on how to best elevate ECM solutions to enhance productivity for processes and people. Optimal governance is just expected. My take on this: ECM has matured and many organizations are comfortable with the baseline management of the content currently under the purview of their ECM platforms. Existing ECM implementations are doing their job storing content and ensuring that information is following the appropriate governance path throughout its lifecycle. The general feeling is, that’s fine, but not enough. Most of the customers that I spoke to are now looking for ECM to do more as they target digital transformation in a post-analog world. The reasons? They’re bang-on in envisioning a new competitive and customer service landscape where ALL the digital data in an organization has to be easily accessible to play a symbiotic role in success. And they’re not exactly eager to approach the powers that be with capital requests for new platforms and technologies to try and achieve it. Hence, questions revolved around accomplishing this by extending the reach of their tried-and-true ECM platforms further into business processes and collaborative activities. At times I felt like a hi-tech relationship counsellor as discussions delved into methods to facilitate better communication between Oracle and Salesforce or why it’s critical for structured and unstructured information to come together to contribute to a common goal. Bottom line: all this, and much more, is possible with new advances in ECM capabilities. We can show you how. Of course, Enterprise World made for the perfect forum to host these discussions. A host of product experts, customer roundtables, demo pods, and over 200 breakout sessions provided ample opportunity to gain a better understanding of extending the value of ECM to transform your organization. If you couldn’t make it, we’ve got that covered, too. Kick off your journey into re-thinking the role of ECM while exploring the possibilities.

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Engaging With Manufacturing Customers at Enterprise World 2016

manufacturing customers

Well, has it really been two weeks since I attended the best customer conference event I have ever attended? That’s Enterprise World in Nashville where over 2,000 like-minded people came together. It really was a great event. Having only been in the company for 5 months it really accelerated my learning curve on so many levels. But for me the most important thing was connection; putting a face and a handshake to people who have “virtually” been so helpful to me since I joined, and even more so, the chance to meet so many dedicated manufacturing customers from around the world who have invested in being with OpenText. When companies like ours come together with their customers on any level, but particularly, at a face-to-face level it creates a powerful and empowering partnership. In pursuit of that the Industry Strategists at OpenText organized an Industry Group session for customers to connect, engage, and follow-up on Enterprise Information Management themes, in my case, around the manufacturing sector. So how did my first session go? Good considering I had to follow the best keynote I have ever heard, Commander Chris Hadfield, an inspirational speaker, and then there was lunch. So, many thanks to the customers and partners who attended the session. From the start I wanted to promote our manufacturing group as customer-centric so I suggested some topics for consideration: The manufacturing user group meeting should be a meeting between customers and for customers It should provide an opportunity to build a community for connection, engagement and follow up It should meet in person a minimum of once a year at Enterprise World as well as ”virtually” at other times The group should offer the chance to develop working relationships The meeting should provide a platform to kick off next steps for the year ahead And provide the opportunity for customers to present and share the business themes they are addressing with OpenText solutions The session was very productive with interesting discussions. Consensus was that the people in the room would like a forum on which to communicate amongst themselves and OpenText. The customers suggested a good, ready-made and already popular platform could be a Linkedin Group. And if you are thinking Connect, Engage, and follow-up it was a great idea. So OpenText in Manufacturing is about to happen! If interested please contact me at tleeson@opentext.com so you can be part of it from the very beginning – I hope you will join us.

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Nashville Notes – Impressions of my First Enterprise World

Enterprise World

I’ve been to Nashville several times before, but never for an event like this. It had everything from Country Singers to an Astronaut – and some great business and technology as well. Welcome to OpenText Enterprise World! On the second day of Enterprise World, someone described it to me as “overwhelming,” and so it was on some levels. There was simply so much to choose from. Over two hundred breakout sessions ranging from business strategy, to software practioner how-to tips,through to  developer sessions that got down to the code level. Alongside were six themed theaters on the main Expo floor each running fifteen minute presentations on an equally wide range of subjects. Plus an Innovation Lab, a Developers Lab, Customer Roundtables, and over forty demo stations; it was a lot to take in. Whether you are a long time OpenText customer, a recent customer going through systems implementation, or a prospective customer – there was something for everyone. And as a relatively new staff member there was a lot for me to take in too; but I couldn’t have asked for a better immersion on the company’s culture, customers, staff, solutions, and products. Everyone I spoke to had a good time. Despite its size and apparent complexity the event ran very smoothly, and all were happy with the experience. Experience was the framework around which my week at Enterprise World was structured as I was managing the Experience Theater for the Customer Experience Management team. We had a steady flow of visitors to the theater to discuss a variety of subjects, and to take a look at the various product demonstrations available. It was interesting to note that most of the conversations were about solving business problems, and how to move towards delivering a continuous customer experience driven by digital transformation initiatives and projects. The changing nature of business was also highlighted in the opening keynote from OpenText CEO Mark Barrenechea as he described the journey from Engagement to Insight across the enterprise. Engagement | Capture | Content | Process | Collaboration | Discover | Exchange | Insight This concept clearly resonated with the audience at Enterprise World and is one I’ll be revisiting in future blog posts on how delivering an exceptional customer experience can drive the journey towards better customer and business insight. If you couldn’t make it to Nashville this year, make a note on your calendars for the week of July 10, 2017 and join us in Toronto next year for what promises to be another exceptional conference.

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