Enterprise World

Enterprise World 2016 Video: Get the Attendee Perspective

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I know, I know we constantly tell you how great OpenText Enterprise World 2016 is going to be. Of course we think it’s great. The real question is what do former attendees think? Did they find it useful? Did they take away valuable information? Now’s your chance to hear from them. Check out the video below and see for yourself what other people have to say: And, don’t forget to register today for the 2016 Enterprise World in Nashville!

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How B2B Integration Increases Supply Chain Resilience

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In a few weeks’ time I will be presenting at OpenText’s Enterprise World event in Nashville, Tennessee. I will be presenting several sessions at this year’s event relating to supply chain analytics, Internet of Things, marginal gains theory and supply chain disruption. Managing disruption is a constant challenge across today’s global supply chains and my session at Enterprise World will discuss some of the ways in which B2B integration can help improve the resilience of today’s supply chain operations. Let me step back for a few moments and remind you of why managing disruption across today’s supply chains has become such a high priority for many businesses around the world. In 2011, global supply chains were severely impacted by two major natural disasters, the earthquake in Japan and the floods in Thailand. These events triggered a number of supply chain improvement initiatives around the world which included both operational and information management improvements. Supply chain disruptions over the past five years have brought an element of nervousness to many companies and regulatory bodies have been looking more closely at how companies recover from disasters and what plans they have put in place to try and minimize future supply chain disruptions. Ten years ago companies were focused on disaster recovery however today things have moved on and companies are more interested in how they keep their businesses running during a period of disruption. This process is referred to as Business Continuity Management and this has been one of the fastest growing areas, in terms of supply chain related roles, that companies have been trying to fill in recent years. Business continuity management essentially provides an ability to recover from any given event and this area is certainly becoming important from a competitive differentiation point of view. The person fulfilling this role could also be referred to as the ‘Master of Disaster’, a single point person within a company that employees can go to during a period of disruption and who would be responsible for managing disruption related business processes. As part of business continuity management improvements, companies, especially manufacturers, implemented a number of operational based improvements to their global supply chain operations. For example near shoring production operations, moving production to new markets unaffected by natural disasters, implementing dual sourcing strategies and establishing ‘global plant floors’ so that if production was impacted in one country then production could be ramped up quickly at another location to compensate. You can find more information on these operational related initiatives in an earlier blog. From a B2B and information management point of view, companies have restructured their ICT environments to make them more resilient to future supply chain disruptions. Since 2011, OpenText has seen interest from Japanese customers keen to move away from their home grown software based B2B environments hosted in Japanese data centers to cloud based environments, with information being held in data centers located around the world. For example, a number of Japanese consumer electronic manufacturers have taken the opportunity to not only move their B2B operations to the cloud, but to consolidate numerous legacy B2B networks onto OpenText™ B2B Managed Services platform as well. In addition to moving to the cloud, companies have understandably improved their data backup and recovery processes, improved supplier contact and collaboration processes and looked at ways to improve end-to-end supply chain visibility. In essence, companies have really focused on three key areas relating to improving information management, namely improving flexibility of their B2B infrastructures, improving visibility and improving collaboration. Despite the best efforts of many Japanese manufacturers to improve the resilience of their supply chain operations, a 7.3 earthquake hit southern Japan on 16th April 2016 and this had a major impact on global supply chains. For example Nissan, Toyota, Honda, Bridgestone, Sony and Renesas had to idle their plants to evaluate damage. In addition, the earthquake damaged two Aisin Seiki factories which make body components and die-cast engine parts for Nissan. Further afield, due to restricted parts supply from Japan, Nissan’s UK plant had to implement non-production days and in North America, GM had to idle plants two weeks after the earthquake took place. So this is a good example of how an earthquake can impact manufacturing operations and how disruption ripples around global supply chain infrastructures. It also demonstrates that despite best efforts, further improvements can be made to supply chain disruption management procedures. OpenText has a broad range of Enterprise Information Management (EIM) solutions and based on technology that OpenText deployed in its Election Tracker to monitor public sentiment to the candidates in the US Presidential Elections, I wanted to see if the same technology could be used to help provide improved management of supply chain disruption situations. In summary, the scenario and solution I am now going to discuss in the remainder of this blog, a Disruption Management Solution (DMS), offers a highly graphical and intuitive method for reviewing major supply chain disruptions, identifying impacted suppliers and initiating orders with alternative suppliers where required. I will stress that the following is all conceptual in nature, but the underlying technology to access and present information exists within OpenText’s EIM portfolio of solutions today. In the first screenshot shown below, The DMS dashboard home page consists of two main areas, firstly a window on the left providing a direct feed from recognized and trustworthy news sources highlighting three types of disruption, namely earthquakes, tsunamis and social unrest situations. OpenText™ InfoFusion is used to search natural disaster related websites (news feeds and government agencies) and this information is aggregated and then displayed in the corresponding tab for review. The right hand window is a map plug in, which would be overlaid with various pieces of information from a manufacturer’s supply chain operations. Screen 1 – Impact of Earthquake on Global Plant Locations The DMS, via the InfoFusion connected panel on the left, has detected a significant 6.9 earthquake and the longitude and latitude coordinates of the earthquake are compared with all global plant locations. The plant locations are geo-tagged and highlighted by way of the red pins which are overlaid across the map. The nearest plant to the detected earthquake is located in Bangkok, Thailand. Clicking on the white ‘Thailand’ box shown on the map will take you to screen 2 below. This part of the DMS shows a closer view of the selected disruption location, in this case Bangkok. InfoFusion has populated the two windows to the bottom left, identifying the location, disruption type and scale. The panel to the top right outlines the availability of the local transport infrastructure, namely airports, road infrastructure, rail networks and sea ports. InfoFusion would be used to scour relevant government information services to determine the health of these transportation infrastructures and could supplement this information by reviewing relevant news feeds or social media sites such as Twitter. Once the ‘state’ of each transportation network has been identified then it is graphically displayed via OpenText™ Big Data Analytics (BDA) solution. InfoFusion would poll these news sources at a predetermined frequency and the analytics based graphics panel would be updated accordingly. In a similar way InfoFusion would scour the 3PL news sources and provider websites for information on the health of their service and a simple traffic light system is colour coded accordingly to denote the condition of their logistics infrastructure. In this example, UPS would be the only unaffected 3PL provider. Screen 2 – Identification of Impacted Suppliers The map has automatically zoomed into the disrupted area. The contact information for every supplier is held within OpenText™ Active Community, this includes office or plant location addresses. This contact information can be exported, via an API, as an XML file from Active Community at a predetermined frequency, but at a minimum of once a day to ensure that any newly onboarded trading partners can be accounted for. The adjustable scroll bar underneath the map allows the user to determine which suppliers have potentially been impacted near to the disruption zone. The scroll bar allows the user to select different distances from the epi-centre of the disruption, in this case a 6.9 earthquake. The selected 25 mile radius from the epicentre of the earthquake is then cross referenced against all the supplier locations exported from Active Community. Where there is a match a geo-tagged red pin has been overlaid across the map. In this case we have seven impacted suppliers. We can now select one of the seven highlighted suppliers and review which orders are likely to be impacted, the user selects the red impacted orders button and they are then taken to screen 3. Screen 3 – Identification of Alternate Suppliers The orders from the selected supplier chosen in screen 2 are listed below the map and the associated order information would be extracted from OpenText™ Active Orders. There are seven impacted orders that will need to be addressed, ie alternative parts suppliers will need to be identified quickly. The user would select one order from the list and then select the alternate supplier button where five alternative suppliers are listed (and highlighted as green geo-tagged green pins on the map). The user would then review the list of alternate suppliers and depending on chosen criteria, for example fastest delivery time, can then select the most appropriate supplier to fulfill the order requirement for the Bangkok plant location. In terms of the benefits that this executive dashboard could provide: Earlier warning of the likely impact of part shortages across a supply chain Faster understanding of the potential impact of supply chain disruptions across both internal and external supply chain operations, e.g the condition of logistics networks Faster decision making and contingency plans to be executed so for example alternative suppliers  can be identified quickly so as to minimize plant downtime Ultimately aim to minimize supply chain disruptions and avoid production downtime I have only provided a high level overview of the DMS concept, but if you are visiting our Enterprise World event then please attend session, B2B-213 – Manage Supply Chain Risk with Your Cloud-based Integration Platform, on Wednesday 13th July – 10:20am to 11:10am where I will expand on the discussion in this blog post. If you have yet to register for Enterprise World then you can do so by visiting our event website.

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Enterprise World 2016: Top Instagram-Worthy Spots in Nashville

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While you’re in Nashville, TN for OpenText’s Enterprise World 2016, you’ll undoubtedly want to capture memories of “Music City,” whether you sample the great food, check out some honky-tonks or pick out a pair of cowboy boots. Other times, you might want to take center stage for a few selfies, and Nashville’s got a beautiful cityscape to help with that. In this post, you’ll find a list of the top spots in Nashville to take amazing photographs! Instagram-Worthy Spots in Nashville I Believe in Nashville Mural One of the most iconic series of murals in Nashville, “I Believe in Nashville” is a slogan and graphic composed by artist Adrien Saporiti that pioneers a change in thought about the city in its entirety. As Saporiti noted for The Tennessean, Nashville is more “than just cowboy boots and rhinestones.” It features a plethora of cultures that have blended together to create a unique identity through the food and music. The murals have been featured in a variety of national magazines and as backdrops for celebrity selfies. You’ll find them all over the city at the following locations: 2700 12th Avenue South, 1402 Clinton Street, 1306 McGavock Street and 917 Woodland Street. Pretty as a Picture Tucked right in the corner of Montrose and 12th Avenue South is Draper James, the flagship store for Reese Witherspoon’s clothing line. The exterior’s beautiful white brick walls are nicely complemented with a blue and white striped pattern on the south wall, where several fashion bloggers and fans of Ms. Witherspoon have snapped their Instagram photos. Check it out and pop in the store for a look at some timeless Southern apparel! Located on 2608 12th Avenue South.  Berry Hill’s House of Blues Studios If you want to get some photos with famous faces, travel to the neighborhood of Berry Hill. It feels like another town entirely but it’s worth the drive when you get to see painted portraits of famous musicians such as Dolly Parton, Elvis Presley and Jimi Hendrix! Take a picture beside your favorite celebrity musician at 517 E Iris Drive at the yard fence beside Studio C.  Willie Nelson Wall Texas-born Willie Nelson moved to Nashville in 1960 and released his first acclaimed album after two years of living there. As a tribute to his success and iconic presence in the genre of country music, local artists painted the Willie Nelson wall on Almond Street behind the Hampton Inn & Suites. Located at 399 Almond Street. Parthenon 100 years following the State of Tennessee’s entry into the Union in 1796, city representatives organized the Tennessee Centennial and International Exposition to commemorate the completion of the Parthenon, a full-scale replica of the Parthenon in Athens, Greece, as tribute to the longstanding progression of the city. It is said that Nashville was known as the “Athens of the South.” It’s still a fitting moniker. Inside, you will find a reproduction of the Athena Parthenos statue that’s 13 m (42 ft) high. Located in Centennial Park.  Printer’s Alley One of the most recognizable sightseeing areas in Nashville, the alley is home to various honky-tonks and dive bars. It used to be an actual printer’s alley, where multitudes of printing businesses operated. Over time, the bars and honky-tonks moved into the location to support the stream of workers. Eventually, the printing businesses disappeared altogether, leaving the bars and explosive music scene behind. Catch all the action on Third and Fourth between Union and Church Streets. Antique Steam Locomotive in Centennial Park Locomotive #576 currently sits in Centennial Park as a monument to the Nashville, Chattanooga and St. Louis railways that ran through the region for 107 years. The locomotive is receiving a lot of attention in the news as local locomotive clubs are lobbying to have the steam engine restored to its former glory. Located in Centennial Park.  Elvis Presley at Legends Corner Take a photo with Elvis! If you happen to visit Tootsie’s Orchid Lounge, head next door to Legends Corner to see this tourist attraction. Try a little boogie with Elvis and snap a photo! Located at 428 Broadway. Shelby Street Pedestrian Bridge At night when the lights are turned up, the Pedestrian Bridge crossing the Cumberland River is a true spectacle to see. Turn your camera to night mode and be sure to grab some pictures of this gorgeous structure. Located off of 3rd Avenue South on the western side. Alternatively, access the bridge from S 1st Street. Be sure to tag us in your photos as you post them #OTEW We’d love to see your impressions of Nashville while you attend Enterprise World 2016.

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The Cloud: Bigger and Better at Enterprise World

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If your business is already operating applications in the cloud or is considering adopting cloud for EIM applications, you will find many opportunities at Enterprise World to advance your plans. The Cloud is everywhere at Enterprise World this year! If you would like to better understand our cloud strategy and meet with the leaders that manage all parts of our cloud, join us at: CLD-100 OT Cloud: Strategy, Offerings, and Talk with the Experts on Wednesday morning. This panel session will offer you the opportunity to learn more about all aspects of our cloud operation and to ask questions. Directly after this session we will head to the Elite Lounge where you will be able to enjoy a coffee and talk with the cloud experts one-to-one. For those that want to dive deeper, there are several sessions that are aimed at helping you with the details of working in the cloud: CLD-200 Enterprise Managed Services in the OpenText Cloud provides a deep dive into the services that are provided when your applications are managed in the cloud. It will describe service levels, operational standards, security and compliance processes. CLD-201 Total Cost of Ownership Benefits in the Cloud provides guidance on how to evaluate your total cost of ownership on-premises and in the cloud and evaluate the possible savings for your organization. This session features a customer describing how they went about analyzing TCO for 2 systems on-premises and in the cloud. CLD-202 Embracing the Cloud in the Public Sector is a customer panel session where customers will share what they are doing and how they are advancing through the use of cloud applications. This interactive session will provide high value for all Public Sector and customer service focused organizations. ECM-223 Top Questions you need to ask when upgrading ECM to the Cloud will provide answers to some of the top questions when considering a move to the cloud as you upgrade to Release 16. You will leave this session with a clear understanding of the path to cloud success and have a chance to ask the experts about your particular situation. CEM-201 Strategies for a Successful DAM Implementation on a Cloud Platform shares practical advice on managing media in the cloud including architecture, metadata, ingestion of content and administration. Cloud is very popular for media management customers and this session will provide great practical advice. Do you want to have 1:1 practical advice for your own organization? Now is the chance to spend quality time with our Professional Services and Managed Services experts. Book a private session with our experts – go to the Professional Services area in the Expo Hall to request the time that works for you. If you don’t have time to fit full breakout sessions into your schedule, there are several Theatre sessions running in the Professional Services Expo Hall Theatre. Check the daily schedule for a 15 minute short session on:  TCO in the Cloud, Trends in Cloud Implementations, Upgrading to the OpenText Cloud and an overview of Managed Services in the Cloud. Networking: Meet with other customers who have experienced the cloud through all of the networking events and sessions. Meet with our executives and experts in booked meetings, in the Expo Hall, or after breakout sessions. We would love to speak with you in more depth. This is the best work week of the year for us as we get the opportunity to speak with you and learn together. Please take the time to talk with us, and with your peers and have a wonderful Enterprise World. See you there! To register or get more information visit our Enterprise World site

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Enterprise World 2016: Nashville’s Top 10 Food & Drinks

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This year, OpenText is proud to host Enterprise World 2016 in “Music City U.S.A”—Nashville, TN. While everyone knows about Nashville’s country music scene, you may not be aware that the city is also home to some of the finest cuisine around! Here’s a list below of a top 10 must-try signature food and drinks to help you make the most of your time in Nashville. Immersed in a stream of photographs and food articles, this blog post was, admittedly, difficult to write. I grew hungry and found myself distracted from my task. I’d take a bite of the sad little sandwich I made for lunch, and long for the savory Southern comfort food outlined below. Top 10 Food & Drinks in Nashville Bushwacker: Although this signature drink originated from St. Thomas, the U.S. Virgin Islands or Pensacola, Florida (depending on who you talk to), it’s now a Nashville favorite. Part milkshake, part cocktail, with a mix of Rum or Kahlua and a shot of coffee. It packs a powerful punch when prepared in some popular Nashville restaurants—the brain freeze could be due to the substitution of whiskey for rum or how many you’ve downed without realizing it! Sample the Bushwacker at places like Broadway Brewhouse or Edley’s Bar-B-Que. Meat & Three: Meat & Three is the traditional arrangement of food on an entrée, where one chooses a single meat from a selection of steak, pork chop, fried chicken, catfish or country ham, then picks three sides (such as Mac ‘n’ Cheese, potatoes, vegetables or corn). Ignore the carbs and savor the flavors at Monell’s Dining and Catering or Arnold’s Country Kitchen. Sweet Potato Pancakes: Southerners love sweet potatoes. Sweet Potatoes are an unexpected, but perfect complement to this traditional breakfast, and taste amazing when smothered in syrup. Grab a few layers of sweet potato pancakes from the Pancake Pantry or Puckett’s Grocery & Restaurant. They top off their pancakes with pulled pork! Sweet Tea: Wash down a pulled pork or brisket BBQ meal with the refreshing staple of Southern drinks, Sweet Tea. It’s basically an iced tea with a dash of sugar to sweeten it up. According to many, the best sweet teas are found at places like Hattie B’s Hot Chicken or The Stillery. Hot Chicken: Did you know that in the South, chicken is also called yard bird? “Hot chicken” is either thigh, breast or chicken wing marinated in buttermilk, battered and fried, then coated in an intense cayenne pepper paste that gives the hot chicken its signature red color. It’s safe to say that this is a spicy one! Try the original hot chicken from Prince’s Hot Chicken Shack or Hattie B’s. Chili Mac ‘N’ Cheese: Mac ‘N’ Cheese dish is an iconic Southern comfort food tradition. The addition of green chili peppers to some Mac ‘N’ Cheese dishes in Nashville knocks this one out of the park. Find the best Mac ‘N’ Cheese at Park Café or Fat Bottom Brewing. Red Velvet Cake: Another Southern staple—this time of the dessert variety—is Red Velvet Cake, which takes its signature red layers from either beets, brown sugar, extract or red food coloring, depending on where you sample it. The ingredients are combined in a way that produces the lightest, fluffiest interior, topped with cream cheese frosting. Savor the flavor at the Cupcake Collection or Sweet 16th Bakery. Farm Burger: What kind of meal is an all-in-one breakfast, lunch and dinner? A farm burger, of course! Originating from Pharmacy Burger Parlor in East Nashville, this burger pays homage to the creativity and ingenuity of chefs who always look for ways to reinvent the old. Featuring a Tennessee patty on a bun with bacon and ham, and topped with a fried egg, this is a burger you won’t want to miss. Try it at the Parlor or Burger Republic. Fried Catfish:  It’s not exactly the most aesthetic seafood out there, but when brined, battered and breaded in cornmeal, then fried, the catfish meal is one to try. It looks like fried chicken, but isn’t greasy since cornmeal doesn’t retain much oil. In short, the taste is addictive. Be prepared for seconds! Typically served with traditional Southern sides such as mashed corn, potatoes or slaw. Find fried catfish at places like Arnold’s Country Kitchen or Loveless Café. Bacon Old Fashioned: I couldn’t resist adding in at least one drink that pays homage to good ole bourbon from neighboring Kentucky. The Bacon Old Fashioned features a trifecta of flavors—the salty, smoky and sweet of bacon, coffee-pecan and maple syrup—all in combination with the smoothness of a bourbon whiskey. Watch bartenders dressed in prohibition-era clothing prepare your Bacon Old Fashioned with a bit of flair at the Patterson House. It’s not quite a dinner-and-a-show, but you’ll be glad you ordered it all the same. As you cruise through the streets of Nashville looking for a place to whet your whistle or stomp your feet, remember to stop and smell the bacon and order some traditional Southern fare. I’ll be envying you! Snap pictures of your Nashville food and tag us with #OTEW.

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Meet The OpenText Experts: Stephen Ludlow

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Today in Meet the Experts, I speak with Stephen Ludlow the Senior Director of ECM Product Marketing for OpenText.   What excites you most about the industry right now? I’m most excited about how organizations are overcoming ECM adoption barriers and extending ECM into business processes and applications as part of their digital transformation. What does the digital world mean to you? Digital is about organizations creating new business models, using productivity to be more competitive and digitizing the customer experience to differentiate themselves. Are you ready for Nashville and why? Absolutely – we have a complete program prepared that ranges from elemental technical training all the way to high-level sessions for seasoned practitioners. Why is this going to be the best Enterprise World yet? Because this Enterprise World is really turning the focus toward learning – which is the real reason people come to Enterprise World. What will customers learn about your product area at the event? In addition to gaining insight into a host of new ECM capabilities, they’ll learn how to successfully deploy ECM directly from OpenText and customer experts. What will you be showcasing/demonstrating? Coming on the heels of the recent Content Suite 16 launch in Release 16, we’ve got a wide variety of demos and sessions spotlighting new features and use cases. What are the must see sessions on your product area? There are well over 40 sessions and panels dedicated to learning about Content Suite so it’s hard to pick, but here are the ECM essentials: ECM-100 ECM Strategy and Product Direction: Re-Thinking ECM for the Digital Enterprise ECM-201 Product Update: Smart UI – Content Suite User Interface ECM-301 How To: Extended ECM Platform Developer Workshop ECM-212 How To: Insights from the In-House Upgrade to Content Server 16 at OpenText And, finally, what is your favorite country singer/song? Steve Earle – I Ain’t Ever Satisfied Stay tuned for our next installment of Meet the Experts. And, don’t’ forget to sign up for Enterprise World and meet our experts in person. Don‘t miss out!

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Enterprise World 2016: How to Succeed with ECM

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Having attended more iterations of Enterprise World than most, I know from personal experience that every edition of our flagship annual event is a world unto itself; every one has its own unique feel and personality. This year promises to be no different. For the first time I can recall, the OpenText community will be convening right on the heels of a major product release. Back in April, we launched Release 16, the most extensive product announcement in our history. That makes this Enterprise World something special; the perfect forum for customers, partners, and thought leaders to come together and experience a brand new, revolutionary product suite in person. You’ll have a front-row seat to discovering what it can do, how it all fits together, and what it all means to your organization. The focus at Enterprise World this year is squarely on learning: Learning how to maximize your existing infrastructure, learning what’s available to up your game, and learning which trends are going to impact your future. We’re turning the floor over to the product gurus, the solution experts, and the industry thought leaders to teach and educate. If you happened to read CEO Mark Barrenechea’s recent post, you’ll see some interesting numbers; this year we’re scheduling double the number of breakouts, and almost double the number of technical training sessions. From a Content Suite standpoint, that means: How To’s A wide variety of technically-focused “How To” and training sessions covering everything related to Content Suite and ECM, from maintaining to optimizing to upgrading. Honestly, there are so many topics covered, if you’re a practitioner or administrator, you just have to dive in and peruse through. Product Updates What’s new? A lot. And there’s an abundance of sessions devoted to the nuts and bolts that make up the advances in our new and existing solutions. These are the overviews where you’ll get clear, tangible insight on new features and functionality, new integration capabilities, and new use cases. Keynotes Always a strong point at Enterprise World and even more so this year. Again, it’s all about learning, so look for a first-rate assortment of OpenText and industry thought leaders to help you do your job better, increase your understanding of the rapidly evolving information management landscape, and the role our new solutions can play in maximizing your digital enterprise. Connecting My personal favorite activity at every Enterprise World! And we’re making sure there are even more settings to have the conversations that matter to you — answering your questions and expanding your horizons. From interactive customer panels featuring organizations tackling the same challenges and opportunities as you to hands-on demonstrations of Content Suite’s new features at the Content Theater, the experts are all here for you. Let’s talk. Nashville in July…School’s in Where will I be? Hopefully everywhere, but here’s the shortlist of ECM sessions I’m counting on to inspire both my left and right brains: ECM-100 ECM Strategy and Product Direction: Re-Thinking ECM for the Digital Enterprise ECM-201 Product Update: Smart UI – Content Suite User Interface ECM-301 How To: Extended ECM Platform Developer Workshop ECM-212 How To: Insights from the In-House Upgrade to Content Server 16 at OpenText Enterprise World 2016 is shaping up to be an epicenter in re-thinking ECM and its role in digital transformation. The next-gen solutions, the best practices, and the thought leadership will all be there. Now all we need is you. Take a few minutes to read about the new possibilities for ECM in the digital enterprise and plan on learning more—much more—in Nashville. See you there!

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Learn How to Walk the Digital Line at Enterprise World

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You know the why and the what of going digital, but how do you actually start walking the walk? This July at Enterprise World in Nashville, you can learn how to use your existing software and infrastructure with OpenText™ Release 16 to take your enterprise to the next level. With over 200 breakout sessions, 40+ training courses and Professional Services experts in our booth, you can create a custom agenda to match your goals. Our recommended how-to custom tracks are below: Take the First Step: If you are planning to upgrade to Release 16 this year, you should plan to attend how-to sessions such as: (BPM-202) Moving Up to Process Suite v16 (CEM-200) Upgrade Considerations for Moving to OTMM v16 (ECM-232) ECM Customer Panel Session: Upgrading to Content Suite 16  Define Your Path: If you are in the process of defining your EIM strategy, take in how-to sessions like: (BPM-301) Building EIM Solutions with Process Suite (B2B-201) Automate Procure to Pay with OpenText Active Applications (EIM-203) Delivering Electronic Medical Records PLUS – The Industry experts will be hosting 5 user group sessions where EIM strategies will be discussed. Optimize Your Total Cost of Ownership (TCO): If you want to improve your TCO and make the most of OpenText Professional Services programs, attend sessions such as: (CLD-201) Total Cost of Ownership Benefits of the Cloud (EIM-201) Optimize Your Investment with OpenText Services Programs After your sessions, come to the Professional Services booth where our experts will help you plan a program that fits your needs. Meet the Experts at Enterprise World Visit our Professional Services experts in Nashville to find out how you can: Realize your EIM strategy: Look beyond software to design and build end-to-end solutions that support and optimize your key business processes. Our services teams are in the best position to help you realize your EIM strategy. Optimize costs: Our Optimize services programs can help reduce your TCO by placing management of your OpenText software in expert hands. Upgrade to Release 16: Upgrading your existing OpenText or a legacy system? We have the tools and expertise to help you do it on-prem or as a hybrid or cloud deployment. Migrate to the OpenText Cloud: Move to the cloud and focus on what you do best while your infrastructure is in the best hands of the only team that is 100% Release 16 certified. Breakout Sessions We’ve added 100% more technical sessions this year and now have more than 200 to offer! We’ve organized them into 12 tracks with 3 different areas of focus: Business and Strategy – Staff pick @ EW: (ECO-104) Ready for SAP SuccessFactors – Solutions for the Digital Workforce Developer – Staff pick @ EW: (CEM-301) Media Management – System Monitoring, Troubleshooting, and Logging Practitioner – Staff pick @ EW: (FNS-202) Compliance Have a look at the breakouts already posted, and make your selections. Training For an even more in-depth look at the how-to of going digital, learn how to deploy and use OpenText Suite 16. We are offering an exciting 3-day pre-conference Enterprise World Training Program July 9-11, with plenty of opportunities for hands-on learning about Suite 16 and OpenText best practices. Whether you are returning or new to Enterprise World, you can learn how to use your existing software and infrastructure with OpenText Release 16 to bring your enterprise to the next level. Enterprise World is where you can learn how to walk the digital line!

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Meet The OpenText Experts: Marco de Vries

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Today in Meet the Experts, I speak with Marco de Vries. Marco is the Senior Director of Product Marketing for OpenText™ Business Network. What excites you most about the industry right now? The Internet of Things (IoT). It’s a broad term and concept, but it will have a profound impact on the supply chain, and other business processes. Data movement, integration and analytics are the key to success. There are many IoT use cases that OpenText customers already have a jump start on, because we have the platform required to enable these customer use cases. What does the digital world mean to you? Business as usual isn’t an option. Information is now the currency of the digital economy. Organizations must capture, integrate, share and collaborate with more information than ever before. It means building generative ecosystems and communities of interest. The only way to get there is with a complete digital platform like the OpenText digital platform. Are you ready for Enterprise World, Nashville and why? Is Nashville ready for us… that is the question! Yes, I am ready with a plan for how we are adding more value for our B2B and fax customers than ever before. Why is this going to be the best Enterprise World yet? It’s all about the customer at Enterprise World. For our fax customers, we have 15 focused sessions led by our product and support experts. Add another 28 sessions on B2B for a total of 43 total breakouts for Business Network. This year, Enterprise World is about offering value for all OpenText customers. What will customers learn about your product area at the event? Customers will see our product roadmaps, get the top 5 best practices for their products, tips and tricks on how to optimize their solutions, and much more. What will you be showcasing/ demonstrating? We’re especially excited to demonstrate Trading Grid Analytics, the new solution that embeds OpenText™Analytics for business intelligence with Trading Grid, the leading platform for B2B integration. What are the must see sessions on your product area? • B2B-105 From Zero to Hero: How MillerCoors Transformed Its Supply Chain • B2B-106 Adopting the Power of ‘Marginal Gains’ for Improved B2B Integration • Fax-205 Meet the Total RightFax Solution • Fax-208 RightFax Customer Panel: Peer Best Practice Sharing And, finally, what is your favorite country singer/ song? I’d have to Google a guess. Nothing wrong with country, but it’s not my style. Wait, does Taylor Swift count? Most of her songs are pretty good – but I don’t think they qualify as country. Still not signed up for OpenText Enterprise World? Here is your chance to register!

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Enterprise World 2016: From Engagement to Insight

Enterprise World

The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the next big technology trend. Every organization will make a transformational journey to digital and embrace cognitive systems of insight. This is one of the key themes of our upcoming annual user conference, Enterprise World 2016. We have moved from systems of record to systems of engagement. Systems of record help us protect and preserve our content—from capture through to archive and final disposition. With Enterprise Content Management (ECM) solutions, we can rest assured that information is governed and compliant. New ways to work means that ECM should also foster collaboration, increase productivity, and deliver insights based on enterprise information. People work smarter and not harder, with the right information delivered to them at the right time. To compete in a digital world, organizations require the agility to continually deploy and refine processes. Cognitive capabilities applied to Business Process Management (BPM) creates intelligent BPM. This allows the tens of thousands of processes that are running at any given time to be examined to locate bottlenecks, elevate priority processes, or identify processes that can be automated. There are many examples of how cognitive can be applied to BPM for extreme automation and efficiency gains. Our systems of record (and all the unstructured data in them) were augmented by systems of engagement as new technologies emerged like email, social networks, and collaborative technologies. Within systems of engagement, discovery and dialogue influence the single source of the truth and conversations are communal, replacing documents as primary record types. Customer Experience Management (CEM) technologies are systems of engagement that give organizations unprecedented insight into and control of the customer journey—at any stage, across any channel. Both systems of record and systems of engagement have been extended through analytics. Analytics deliver leading edge capabilities for information companies to mine, extract, and present the true value of their business data. Agility extends beyond processes and into the business network. The efficient, secure, and compliant exchange of information between organizations drives extreme connectivity and the integration of operations to streamline the flow of goods and services across the business network. Connectivity is enriched by collaborative technologies like CORE, a cloud-based platform that connects people with the files and information they need to get things done quickly and easily with secure access to files in the Cloud. Organizations are already combining their portfolios of data with analytics, cloud, mobile, social, and the Internet of Things (IoT) to derive new forms of business value and transform their industries. The adoption of these technologies is part of the movement to systems of insight in the shift to cognitive systems. We’ve designed our latest Enterprise Information Management (EIM) platform, OpenText Release 16, to be more cognitive. Smart meters are embedded into our Business Network, supporting machine-to-machine communications across millions of transactions every month. First responders in the healthcare industry are capturing real-time videos and uploading this into our content server repository. In engineering and construction, we’re working with companies that are deploying drones at construction sites for greater reach, portability, and capabilities. They’re capturing video and telemetry data which is then being stored in an EIM system. In OpenText Release 16, the machines are waking up, and they’re talking to each other. Cognitive Applied with OpenText Release 16 Being able to mine and build information-oriented applications is the next frontier of EIM. Join us in Nashville from July 11 to 14 to discover how OpenText Release 16 can help transform your enterprise through the application of cognition to information. With more opportunities than ever to maximize your investment in OpenText solutions, Enterprise World is your roadmap to transformation. Register today and take advantage of our special offers.

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Enterprise World Session Spotlights

Enterprise World

This year’s Enterprise World has more than 200 breakouts, technical sessions and more on EIM, Cloud, Analytics, Business Network and other key elements of the digital world. That’s a lot of options! But, don’t panic we’re here to help. As you’re going through and trying to decide which sessions will be best for you, we’re going to highlight some of your options to help you make the best choices. To get you started, we’ve pulled a few highlights together: Exploring Release 16: Explore the features and enhancements of OpenText™ Release 16, a single platform that manages and analyzes the entire flow of information, addressing key areas of the user experience, machine-to-machine integration, automation and other aspects of the digital organization. Understanding Big Data Analytics: Explaining the concepts, architecture and secrets behind big data analytics including columnar databases, calculations in-database, algorithms, complex segmentation and high performance. B2B-101: Hear the top 5 “do’s and “don’ts” when considering the move to outsource your B2B operations from experts and peers. OpenText Cloud Strategy and Offerings: Learn about the OpenText™ Cloud options for your organization directly from the teams that provide them. Don’t forget to check back here regularly as we turn the spotlight on more sessions you won’t want to miss!

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Employees are Customers too – Give Them the Same Digital Experience

digital experience

I’m not sure when exactly it happened, but at some point in my career there was an inflexion point when the technology I used at home overtook the technology I used at work. When I started working, the only place I had access to a computer was at the office. That’s where technology lived. But, with the rapid explosive growth of personal computers and mobile technology, we now all walk around with more computing power in our pockets than we could have possibly imagined twenty years ago. With that change has come a change in behavior and our expectations of what our interactions with technology should be. We are no longer tolerant of the poor user experiences of old. We expect that interacting with the digital world should be intuitive, engaging, provide value, and deliver the right content consistently across the various channels we use. Yet, many company’s still expect their employees to use legacy systems that are anything but intuitive and engaging. But people’s behavior and expectations don’t change when they walk into the office – they look for the same digital experience when acting as an employee as they do as a customer. Remember that your employees are customers of other companies, so they should be yours too. Treat your internal customers like your external customers and deliver the same web experience and they will be better engaged, more productive, and brand loyal. To find out more about creating and managing a compelling web experience join us at this year’s Enterprise World where we’ll have sessions on topics such as: Responsive Design Templates Third Party Content Navigation on Demand And more… With over twenty sessions devoted to Customer Experience Management there will be lots of opportunities to learn, network, and engage in great conversations. Visit us at the Digital Experience Theater in the Expo Hall to see the latest demonstrations and also to setup 1:1 meetings to find out more about the OpenText Web Experience Management platform. If you haven’t yet registered for Enterprise World, now is the perfect time to do so. Come join us in Nashville.

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ECM Show and Tell at Enterprise World 2016

Enterprise World

We’re closing in on two months since we unveiled the most significant release in the history of OpenText, including, of course, a powerful new version of OpenText™ Content Suite 16. After a busy few months with the ECM product team doing the ‘CS16 show and tell’ via the OT Live webinar series, our next stop is in-the-flesh in Nashville at Enterprise World 2016. Following so closely on the heels of the Release 16 launch, this year’s event is going to have a special vibe: There’ll be less, “Let’s talk about what’s coming!” and a lot more, “Let see how to leverage what’s here!” But, of course, we aren’t the only ones participating in a little ‘show and tell’ at Enterprise World. This conference is truly a gathering of the top minds in ECM—including those of you who work with the OpenText ECM solutions every day! Here are a few things on the ‘not to be missed’ list: On the more formal side, we have a wealth of Customer Panel Breakouts this year including ECM-232, A Discussion on Upgrading to Content Suite 16; ECM-233 Real World Stories of Transforming through ECM; and ECM-226, Harnessing the Cloud to Amplify the Value of ECM. Upgrading to Release 16 and Content Suite 16 is a strategic move to fast-track your digital transformation. To set you off on the right path, the OpenText Services Experts will be on hand helping you leave the event with a concrete plan of action specific to your organization. Read Bob Schindelar’s recent blog post on making the most of the OpenText Professional Services resources on hand at the event. If there’s one thing I hear every year when we ask you about the best part of the conference, it’s the opportunity to spend face-time with your peers exchanging ideas and experiences. As with previous events, the ECM product experts will be your hosts in the Content Theater where we’ll help you experience and test drive the new features. The kicker, there’s really no better place for firing up an impromptu conversation on the topic than the Content Theater. The cross-pollination of ideas here is priceless! So, to kick off the build-up to Enterprise World and help drive home that, by attending, you are also taking a driver’s seat in defining the future of ECM, I’m going to suggest we all do a little homework to bump up our knowledge of the rapidly evolving ECM landscape. I encourage you to read a few of the most recent reports by the respected industry analysts who spend their careers scrutinizing what we all mean when we talk about how digital disruption is transforming information management. Here are a few findings from key ECM analysts’ latest reports: In 2015, Forrester split their ECM Wave into two distinct reports to better address the use cases most organizations are adopting for ECM. Supporting the ECM value of process productivity, the Forrester Wave: ECM Transactional Content Services, Q3 2015 cited OpenText for having the broadest backbone for embedding ECM in enterprise applications. In this report Forrester commented “We also like OpenText’s vision for the ‘connected workspace,’ which organizes unstructured information, folders, tasks, and milestones. This allows transactional workers to swarm a customer exception with social, collaboration, and ECM capabilities.” And on the personal productivity side of the house, the Forrester Wave: ECM Business Content Services, Q3 2015 commended OpenText for investing in secure file-sharing, synchronization, and team collaboration. Gartner sees a similar shift in the use cases for enterprise content management with transactional content management, compliance, and digital workplace scenarios taking precedence amongst their clients. In the 2015 Gartner Magic Quadrant for ECM our efforts in both process productivity and control are lauded with Gartner calling our offering “a strong option for businesses looking for solid ECM functionality to address information governance requirements,” while highlighting our strong technical partnerships with SAP®, Microsoft®, and Oracle®. And in the Gartner Critical Capabilities for Enterprise Content Management: Compliance and Records Management OpenText scored the highest of any vendor on Trusted System of Record, Regulatory Compliance, and Long-Term Digital Preservation. Other analysts also are weighing in on the role of ECM in the path to digital transformation. Ovum Decision Matrix: Selecting an Enterprise Content Management Solution, 2015–16 our ECM portfolio was called “one of the most comprehensive” with capabilities in every category of ECM. Nucleus Research ECM Technology Value Matrix 2015: Liked our “wide range of functionality with tight integration, making the transfer of information between different products or applications much smoother.” Info Tech Content and Email Archiving Vendor Landscape states that OpenText has the “most comprehensive solution in the landscape due largely to the traditional content management strengths of the vendor” and particularly called out our “wide set of deployment and management settings to deal with complex data sovereignty and compliance issues.” Does that get you in the mood for a trip to the music city? Don’t worry about packing those cowboy boots, we know it’s kind of hot in July so come see us in the Content Theater and we’ll dress you up right for the week. We’re all excited to talk more with you about the new roster of OpenText Content Suite solutions so remember to pack light, register to attend Enterprise World and we’ll see you in a few weeks!

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Meet the OpenText Experts: Adam Howatson

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As we gear up for Enterprise World 2016, I thought I would sit down with some of the folks who make this event such an amazing learning opportunity. Each week I will turn the spotlight on our OpenText experts. To kick us off, I sat down with OpenText CMO, Adam Howatson. Read our interview below to see why Adam is excited about this year’s event. What excites you most about the industry right now? We’re in a period of great change. We’re seeing the emergence and commercialization of extreme automation, predictive analysis and artificial intelligences along with cognitive computing. What excites me every day is that the best Sci-Fi I’ve read (I’m a big fan) is now becoming reality, and it’s organizations like OpenText that are paving the way! What does the digital world mean to you? The digital world is about digital engagement. Automation, integration and experience. If you’re not digital, you’re simply going to be left behind as we have seen in many prolific industry examples over the past 5 years. The digital world is exactly as it’s described; taking the best business and services available to our society today and ensuring they are fully equipped and transitioned to be key players in the future to come. Are you ready for Nashville and why? I am so ready! We have an incredible week lined up to deliver a huge amount of information and futures to our attendees and also plan to make the most out of Nashville while we’re there. We’re going to the Grand Ole Opry! It’s going to be a very exciting week. Why is this going to be the best Enterprise World yet? We have fundamentally changed the format of Enterprise World this year based on our customers’ feedback. We have more breakout sessions, networking opportunities and technical speakers than ever before and we’re ready to show our customers HOW to get the most out of Release 16. I can’t wait! Stay tuned for more “Meet the Experts” as we get closer to OpenText Enterprise World 2016. Not signed up yet? Click here and register for your chance to learn about the digital world and network with peers, experts and more!

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Accelerate Your Path to EIM and Release 16 With OpenText Professional Services

Release 16

OpenText™ Release 16 represents the most complete, integrated digital information platform in the market today. As organizations focus on their EIM strategy, OpenText Professional Services provide the “how to” guidance and hands-on expertise needed to plan and execute effectively with Release 16. Our Professional Services teams have amassed a wealth of experience and best practices working with customers globally on planning, designing and building end-to-end solutions that support and optimize key business processes. There is no better place to gain practical assistance than Enterprise World 2016. Our professional services experts will be there to help with your EIM strategy, upgrading to Release 16, consolidating legacy systems, migrating to the cloud and realizing EIM benefits of all types. Below are some highlights from the many “how to” opportunities available at the event. Learning Services Training Sessions Dozens of training courses and workshops are offered in Nashville. Make the most of your Enterprise World experience by joining these interactive and informative sessions presented by OpenText experts on July 9-11. Sessions that are focused on how to make the most of Release 16 include: Content Server Installation and Configuration v16: 3 day course (U-TR-3-0187) Upgrading to Content Server v16: 1 Day Course (U-TR-2-0137) Content Server Administration v16: 3 day course (U-TR-3-0188a) Process Modeling for Process Suite Platform v16:  3-day Course (U-TR-4-4913) Implementing OpenText™ Media Management v16: 3 day course (U-TR-3-0805a) Meet with OpenText Professional Services Experts in the Expo hall There will be a large area focused on Services in the Expo hall this year. Join us at the mini-theatre to learn how to: Upgrade to Release 16 Migrate to the OpenText™ Cloud Reduce TCO with Optimize service programs Realize EIM strategic goals with Release 16 Book a private session with our Services Experts so we can help build the plan for your EIM strategy realization and you can leave the event with a concrete plan of action specific to your organization. Or bring your questions to the Professional Services Expo Lab and our experts will be happy to share insight and options for you. Professional Services Breakout Sessions Optimize your investment with OpenText Services Programs (EIM-201) How to Measure and Enhance User Adoption (EIM-202) Delivering Electronic Medical Records (EIM-203) OpenText and Success Factors: Transforming Talent Management (EIM-204) ECM for Engineering Document Management (EIM-205) Breakout Sessions: Upgrading to Release 16 Insights from the In-House Upgrade to Content Server 16 at OpenText (ECM-212) Top 10 Questions you need to ask when Upgrading ECM to the Cloud (ECM-228) ECM Customer Panel: Upgrading to Content Suite 16 (ECM-232) Moving up to Process Suite v16 (BOM-202) Upgrade Considerations for moving to OTMM v16 (CEM-200) Breakout Sessions:  EIM Strategy and Total Cost of Ownership Building EIM Solutions with Process Suite (BPM-301) CEM Strategy & Product Direction: Designing a Continuous Digital Customer Experience (CEM-100) ECM Strategy & Product Direction: Re-thinking ECM for the Digital Enterprise (ECM-100) Total Cost of Ownership Benefits of the Cloud (CLD-201) Optimize your investment with OpenText Services Programs (EIM-201) Enterprise Managed Services in the OpenText Cloud – Deep Dive (CLD-200) Enterprise World 2016 offers the best chance to learn about the advantages of EIM, the benefits of Release 16 and to gain insights and concrete “how to” advice from our Services experts.  Register for the event, the courses, the breakouts and the meetings.  We look forward to seeing you there! For more information visit our Enterprise World website.

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Accelerate Your Customer Experience Plans at Enterprise World

Enterprise World

Join us in Nashville this July at Enterprise World 2016 to learn, and share, the latest in Customer Experience Management and the keys to delivering a continuous connected experience for your customers. The new OpenText™ Experience Suite helps you deliver high impact digital content, interactive customer communications and gain analytical insight to continuously refine your customer’s experience, and we’re excited to have te opportunity to show you the benefits that come with the new Release 16. Included in the Enterprise Suite experience are : Communications Center Enterprise introduces Immersive Authoring with a new user interface and templates that make it easier to create correspondence that excites your audience Digital Asset Management is enhanced with Adaptive Media Delivery and the Media Hub to make sure your creative images and video look great on every device, every time. Web Content Management provides the latest in web publishing, marketing optimization and mobile marketing activities Workforce Optimization brings the customer contact center and voice of the customer programs front and center in the Digital Customer Journey With over twenty sessions devoted to Customer Experience Management there will be lots of opportunities to learn, network, and engage in great conversations. Breakout Sessions will include topics such as: Experience Suite Strategy and Product Direction: Designing a Continuous Digital Customer Experience Excellence in Customer Service: Marketing’s Secret Weapon Enhance OpenText Experience Analytics with custom insight Integration of Communications Center with Content Server Fast-track Sales from Contract to Digital Signature Responsive Design and Web Experience Management Media Management and Adaptive Delivery Visit us at the Digital Experience theater in the Expo Hall to see the latest demonstrations and also to setup 1:1 meetings for: OpenText™ Communications Center OpenText™ MediaBin OpenText™ Media Management OpenText™ Qfiniti OpenText™ TeamSite OpenText™ Web Experience Management If you haven’t yet registered for Enterprise World, now is the perfect time to do so. Come join us in Nashville.

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Your Roadmap to a Better Way to Work: Enterprise World 2016

Enterprise World

Enterprise World 2016 is quickly approaching, and this year we’ve got something new in store. I am pleased to announce a new location for our annual user conference this year: this year’s event will take place at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. I encourage you to join our global community of customers, partners, thought leaders, and OpenText staff as we converge to explore and share how Enterprise Information Management (EIM) is the platform for digital transformation. “Enterprise World is an opportunity to learn more about OpenText solutions and “next-generation” development, connect with customers using OpenText in innovative ways, and take home solutions that can be immediately applied to the organization environment.” – Angela Fares, BNSF Railway Enterprise World 2016 to be held at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee Ultimately, Enterprise World is about the people who use our software, partner with us to develop it, and those who share our vision of developing technologies that enable a better way to work. You spoke and we listened. So, in addition to a new venue, we’ve overhauled this year’s event based on your feedback. This year’s conference boasts 100 percent more breakout sessions and technical speakers, 75 percent more technical sessions, and 50 percent more networking opportunities—to deliver 100 percent value. The star of the show, along with Special Guest Speaker, Colonel Chris Hadfield, is our latest release– OpenText Release 16—the most functionally and integration-complete digital platform in the market today. You’ll discover how, with over 1,000 points of integration, each of our EIM suites can be connected with many existing technologies and platforms out of the box. Rich analytics capabilities have been infused throughout and deployment options include on-premises, in the Cloud, or a hybrid of both. With more breakouts and technical sessions, the Developer Lab, and increased access to OpenText staff, Enterprise World is the perfect opportunity for you to find out what’s new in Release 16 and maximize your investment in OpenText solutions. Not only will you learn about our products and applications, this is also your chance to influence future product development at OpenText. The Innovation Lab is your test track for evaluating innovative new designs and collaborating with OpenText user experience designers and researchers to shape future products to meet your needs. In addition to roadmaps and demonstrations of next-gen solutions, the event will focus on collectively preparing for the broader information landscape of tomorrow. Through keynotes and interactive sessions, you will gain insight into how to transform your business into an information company. With more opportunities than ever to learn and network with OpenText experts, Enterprise World 2016 is your roadmap to a better way to work. “Great event from an education and learning perspective, and the ability to meet with OpenText experts to work toward solving eBusiness issues in one week is incredibly valuable. Enterprise World is a must-do if you’re serious about content and how content can help drive your business.” – Michael Ridley, Parker Hannifin Register now to take advantage of our Early Bird Rate and save.

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A DAM Fine Time in New York – now on to Nashville

media management

Last week I got to spend time with Jon Snow, Mr. Peanut, and some monster trucks – thanks to spending a day at one of the regular OpenText™ Media Management User Group Meetings. This gathering of Digital Asset Management aficionados was kindly hosted by HBO at their building in mid-town New York. As well as the use of their impressive theater we also got to enjoy some great views of The Empire State Building from the top floor location. Customers like HBO, Kraft-Heinz, Monster Energy, and others, shared how they use the Open Text Media Management (OTMM) platform as the core of their digital marketing and content channel distribution (you can see us in the photo at the top of this blog). In these meetings each customer brings new perspectives and insights on building business cases, implementation, usage, and extending the use of DAM across the enterprise. Another highlight of the day was the opportunity for the customers and partners in attendance to hear, and see, what is in the recent Release 16 version of OTMM, and ask detailed questions of the product team. The session was highly interactive with great questions, observations, and some impressive feature demos. Overall everyone seemed very impressed by what they saw of the latest release. These single day User Groups are a great place to network with industry peers and find out what other people are doing with a technology solution; as well as get ‘under the covers’ with the folks who are developing the software. We’ll be taking this approach to a whole new level at the upcoming OpenText™ Enterprise World conference in Nashville the week of July 11. The focus for Enterprise World 2016 will be to provide more informative and detailed technical sessions, alongside customer case studies, making it the most informative user conference to date. For example, the OpenText Media Management specific sessions on offer in Nashville include: Best Practices and tips for a Scalable, Secure and Performance Tuned Media Management Platform Media Management – System Monitoring, Troubleshooting, and Logging. Creating custom widgets and transformers in Media Management How to Leverage the new Adaptive Media Delivery features in V16 to publish assets to your WCM And that’s just a small selection of more than 20 sessions around the Customer Experience Suite and the 200 plus breakout sessions, roundtables, labs, and demos on offer across the whole OpenText portfolio. Enterprise World 2016 is a must attend event for anyone in the Customer Experience and Media Management world. Check out all the details, and register at the Enterprise World website.

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OpenText Enterprise World 2016 – More Business Network!

Enterprise World

If you’re going to take time away from your busy schedule to attend a vendor event, that event had better be relevant to your job, your business and the OpenText solutions you use. This year, Enterprise World has more B2B and secure messaging. We’ve reduced the number of keynote sessions and added 300% more Business Network breakout sessions to give you valuable insights, such as: How OpenText™ Trading Grid® Analytics delivers unprecedented supply chain intelligence How to reduce onboarding times by more than 50% and better manage supplier information How B2B mobility improves your supply chain responsiveness How to automate your procure-to-pay and order-to-cash processes How to jumpstart your Internet of Things (IoT) initiatives with pervasive integration and embedded analytics already available in the Grid Here is how you can GET MORE at Enterprise World 2016 More B2B Presence B2B is a leading strategic investment area for OpenText, and this is clearly reflected at Enterprise World 2016. You will find more than 40 Business Network breakout sessions. Check out these and other sessions: B2B Outsourcing Top 5 Best Practices (B2B-101) How to Achieve Global Shipment Visibility in Your Supply Chain (B2B-209) Improving Vendor Compliance and Relationships Through Automated Deductions Management (B2B-211) More Peer Presenters & Networking Attend Enterprise World 2016 and hear real use cases from your industry peers.  Gain insights and best practices from B2B customers, including MillerCoors, KeyBank, Northbay, Sutter Health and more. Check out these and other sessions: From Zero to Hero: How MillerCoors Transformed its Supply Chain (B2B-105) How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Fax Customer Panel: Peer Best Practice Sharing with Northbay, Sutter Health (FAX-208) We are also providing more networking opportunities to help you build valuable professional relationships. More Technical Sessions Breakout sessions will cover detailed product updates and roadmap reviews so you can take advantage of the latest capabilities in your solution, and plan for what’s coming next – OpenText™ B2B Managed Services,  OpenText™ Trading Grid VAN and OpenText™ BizManager™ gateway. Technical experts leading discussions are eager to obtain your feedback on priorities and directions. Check out these and other sessions: Roadmap Roundup: BizManager B2B Gateway (B2B-203) Roadmap Roundup: Trading Grid Messaging Service (B2B-204) BizManager Transformation Mapper Workshop (UTR-1-6612) Get a Handle on Document Exchange: Trends in Connectivity and Communications Protocols (B2B-212) More Support & Implementation Best Practices Solution consultants and support experts will provide practical advice for optimizing your solutions, at all stages of their lifecycle. We will arm you with tips and tricks to be more effective in your role. Check out these and other sessions: The New Experience: Business Network Customer Support Update (B2B-215) Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) How to Get the Most from Business Network Professional Services (B2B-216) More Strategic Direction To be successful, you need to stay ahead of major trends and other disruptive forces. Your B2B ecosystem is no exception. At Enterprise World 2016, you will learn about the impact of digital disruption, the Internet of Things, a bimodal supply chain, embedded analytics, and the movement to cloud and outsourced business models. Turn the buzz into reality and gain practical insights to get started in your organization now—leveraging the investments you’ve already made in OpenText B2B. Check out these and other sessions: Use Business Network Pervasive Integration to Kickstart Your IoT Initiative (B2B-107) Gain Supply Chain Intelligence with Trading Grid Analytics (B2B-207) Assess Your B2B Maturity: Are You Leading or Lagging Your Industry Peers? (B2B-100) More Industry Sessions OpenText understands that industries are bound by common markets, opportunities, and challenges. Learn more from your industry peers at Enterprise World 2016 with the following sessions, among others. Select your industry on the registration page for more. Financial Services: How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Integration for Banks and Corporate Treasury (B2B-104) Business Networks for Financial Services and Insurance (FNS-200) Manufacturing: Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) Improve Your Supply Chain Performance With Supplier KPIs (B2B-208) How Will Digital Disruption Impact Manufacturing (MFG-200) Retail: Improving Vendor Compliance and Relationships Through automated Deductions Management (B2B-211) Creating a 360-Degree View of Your Customers with Big Data Analytics (ANA-101) More Value You will get more value from Enterprise World 2016. In addition to these highlights, expect many opportunities to engage with OpenText B2B experts. Also GET MORE at Innovation Labs, Expo Labs, and Customer Reference Roundtables. And don’t forget the Business Network fax and secure messaging portfolio—helping you manage the exchange of unstructured information. Check out these and other sessions: Using OpenText Capture Center to Integrate Faxes into Your Applications (FAX-204) Best Practices in Deploying Secure Messaging Across Your Enterprise (FAX-202) Simplify & Save Money: Extend Faxing to the Cloud (FAX-201) You can register now.

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The Rise of the Machines

EDI

Terminator’s Skynet and OpenText Core: I’ve recently identified some striking similarities between the two……the question is should we be concerned? I love the Terminator films and their depiction of technology running amok in the future. Of course, it’s horrifying to think about what could happen if physical machines controlled by one central system turned against humans, but – as a tech-head – it’s also fascinating to consider the technology behind it, and compare that to where we sit today. Just for fun, in this blog let’s explore some of the parallels between the fictitious Skynet and OpenText Core. Skynet vs. OpenText Core In the Terminator films, Skynet is a Global Digital Defence Network, one which eventually achieves self-awareness and begins a nuclear war. Yes, markedly different from OpenText Core, which allows business users to manage, access, and share information and collaborate from any device..….unless, that is, you consider it from a pure “knowledge is power” perspective. With hundreds of thousands of people uploading critical business information into one central system, imagine the combined knowledge that’s stored in OpenText Core. What secrets could it hold? What power could it give anyone, or anything that’s capable of mining it for its value? Ok, and back in the real world now, we call this capability “Analytics”, and it’s a big focus for us and our customers today, and likely to be even more so in the future. Constantly Evolving Like the liquid metal T1000 Terminator, which learned from the previous generation of Arnie-style T800 Terminators, OpenText Core is evolving. Built on 25 years of OpenText leadership in information governance and compliance, Core is seamlessly integrated with OpenText Content Suite. It has been built from the ground up to function as a next generation, cloud-based ECM service and is continually evolving – partly based on feedback in user forums to ensure it keeps getting better and better. After being available for only a year, Core has already had 12 updates to enhance its power. Difficult to Destroy If human resistance fighters (or, perhaps more likely, a natural disaster) were able to locate the source of OpenText Core and destroy it, they’d be sorely disappointed to find that Core would just carry on as normal. If you destroy one node it will instantly “heal” (just like the liquid metal Terminators!). With Core, physical hardware duplication in multiple hosting sites would simply and seamlessly route the information and administration through another node. Core has never gone offline. Core is self-healing and always available. Postscript – to save you the effort of leaving a comment to highlight the flaws in my arguments here, I’ll point out a few inconsistencies now below: To allay fears, it is indeed impossible for any one source to access all the information stored in Core. It’s securely encrypted and managed in completely separate tenants for each customer, so, in truth, it wouldn’t form the best source of centralized human knowledge for AI to farm. Besides, we all know the internet itself would be an easier source of information for AI to turn machines against humans. Core is built for business, so the information it holds would be more about corporate knowledge and intellectual property than matters of national defence. Truth is, I can’t see the collaborative efforts of Company X’s marketing department being all that detrimental to mankind’s survival. In the film series, it all started to go wrong for humans on August 29, 2003, when Skynet became self-aware. I’m not sure when Core will become self-aware and it’s currently not on the development roadmap, but who knows – maybe that feature is being held back for a big announcement at Enterprise World in July. So, yes, there are a few leaps in both faith and logic in my argument – but this was all just a bit of fun. We all know this could never really happen. Right?

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Enterprise World is All New and Coming Your Way!

This photo is reprinted in its original form under Creative Commons license from  Ron Cogswell

While Enterprise World continues to be an amazing conference for our customers, partners, and employees this year we’re creating a whole new experience for all attendees. From location to program, we have listened to everything you’ve said and put your suggestions in action.

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Key Takeaways from My First Enterprise World

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Before Enterprise World 2015, I blogged about the benefits I hoped to achieve by attending the annual OpenText get-together for the first time. My list came down to three priorities: Interaction with colleagues, partners, and customers Putting it all together (in terms of OpenText products and services) Getting energized I’m happy to say I was successful on all three fronts. I was able to connect with many OpenText colleagues from around the world, learned about some exciting technology from key partners, and perhaps most importantly, I had the pleasure of connecting with many Brava! customers about their needs, experiences, and challenges. Product manager Mark Farlin and I gave a session on what’s new in Brava! and what the roadmap holds, and I truly appreciate the fantastic attendance. We had great questions and follow-up from it. I know that many customers weren’t able to attend Enterprise World, so I encourage anyone to email me with questions. or comment below and share how you use Brava!. We need, want, and embrace your valuable feedback. In terms of my second goal of seeing the whole picture, both from an OpenText product standpoint and a larger industry-wide focus, I can honestly say I learned something at every session I attended, but I most enjoyed the sessions where customers talked about their digital transformation journeys. While they spanned a wide range of industries and the “disruptor” event that precipitated their change varied, their goals and the benefits they realized were often surprisingly similar. And, having achieved my first two goals, it naturally ensured the third— getting energized— would fall right in line. When you listen to customers talk enthusiastically about how digital transformation has enhanced their enterprises— how much faster, more efficient, more compliant and more productive their organizations now are, it’s hard not to come away invigorated. To be fair, not every conversation I had was crammed with glowing acclaim, but that’s okay; the beauty of a forum like Enterprise World is that all conversations with customers are motivating. We’re focused on getting to the solution so customers can realize their digital vision. So my first Enterprise World was a resounding success. If you didn’t make it this time, I encourage you to plan on attending Enterprise World 2016 in Nashville this coming July. I look forward to seeing you there.

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Looking for ECM Inspiration? Enterprise World Elite Award Winners are the place to start!

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Another Enterprise World has come and gone. For me, the biggest pleasure is always found in the chance to meet and connect with the actual people that make up our customer base. Yes, announcing massive product launches is a thrill, and hearing industry experts provide perspective on a rapidly changing landscape always provides its share of “aha!” moments, but it would all be kind of hollow if the real reason we do this wasn’t there to experience it with us and offer their feedback. That relationship with our customers is special. And, like an extended family reunion, Enterprise World is where we all get together and catch up on how everyone is progressing. There’s nothing better than hearing from an organization that’s utilized some combination of our product, our services, and/or our guidance to create a solution that has truly changed their operation for the better. Sometimes the impact is stunning, and the place to witness those shining stars is at Enterprise World’s annual Elite Awards celebration. And the Winners are… This year there were a number of winners who have implemented a wide variety of OpenText ECM solutions to amplify transformation within their enterprise. Congratulations to one and all! In the spirit of learning from the best, here are a few organizations that have definitely gone above and beyond in the ECM world: Alcatel-Lucent Global telecom giant Alcatel-Lucent is leading the charge in creating an ultra-connected, networked world; so it only stands to reason that their internal document management systems would set a benchmark for compliance, security, and accessibility. A combination of OpenText products achieved that, integrating seamlessly with their existing SAP environment. Almac Clinical Services Operating in the global pharma sector brings its own special kind of regulatory complexity. By implementing a single source of truth built around OpenText Content Server and Regulated Documents, Almac took control of their documentation with a solution that has been praised by external auditors and is powering international expansion. BNSF Railway OpenText Content Suite provides BNSF Railway with a solid enterprise content management platform that easily integrates with its other systems. Content Suite is used to manage and preserve historical legacy records, while also facilitating a robust records management platform to support search, retention and disposition requirements for enhanced corporate accountability.  Currently, over five million records, both digital and physical, are managed by Content Suite, supporting 1,000+ users across the enterprise. BNSF continues to build and develop further integrations to the platform to leverage and manage its critical business content. Continental Resources Using integrated solutions from OpenText, SAP, and other systems, Continental Resources is realizing end-to-end business value for substantial organizational efficiencies and cost savings. The automated processes improve business performance and have resulted in significant and measurable time savings. Business content is captured, managed, stored, preserved and delivered to the right user, at the right time, streamlining systems and processes throughout the company. DDR Owning and managing 130 million square feet of retail floor space requires a highly streamlined process for handling the huge volume of leasing activity documents. DDR went all in, implementing a diverse array of OpenText products to create a custom document management system that’s fast, organized, and fully integrated with Salesforce®. New Zealand Transport Agency (NZTA) NZTA embarked on its digital transformation journey by building a solid foundation for its ‘InfoHub’ Enterprise Content Management as a Service solution from OpenText. The cloud-based solution offers users anytime, anywhere access to information assets, enhancing the ability to share and collaborate, internally and externally with partners and alliances. InfoHub has transformed the way NZTA harnesses its knowledge. The benefits include improved quality of service and performance and process efficiencies. SBB (Swiss Federated Railways) As operators of the most heavily used rail network in the world, SBB know a thing or two about efficiency, timeliness, and accuracy. That’s why they integrated OpenText solutions into their SAP®-based vendor management infrastructure to drive remarkable gains in digitalization, centralization, and productivity. And there’s a lot more where that came from These are just some of the highlights from an incredible year of customer participation in our new Elite Program. Taking part in it is a singular opportunity for customers and partners to share their story and be recognized as industry leaders. Truth is, though, all of our customers have an intriguing story that makes them champions in their own right. Their dedication to furthering their enterprises with progressive thinking and innovative solutions never ceases to amaze. I invite you to spend some time perusing our larger library of Customer Success Stories, as well. It’s an excellent resource of best practices, winning combinations, and digital reinvention that has something for everyone, regardless of their role or industry. It’s worth a look. You just never know when inspiration will strike.

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What Happened in Vegas

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The last time I was in Las Vegas, the now massive New York New York hotel was a mere fenced-off hole in the ground. There was no Bellagio, no Venetian, and certainly no Wynn, Aria or Cosmopolitan. Las Vegas Boulevard was fun and colorful, and at that time you could see more of the hotels that sit just off the Strip. Of course, there was gaming and adult attractions, and the hotels were all fun and unique, but Las Vegas was certainly not the luxurious, high end adult playground it is now. Coincidentally, the last time OpenText took its annual Enterprise World user conference to Las Vegas was in February of 1998, less than a year after my visit. Back then, Enterprise World was called LiveLinkUp—a tribute to our LiveLink product, now known as Content Server. OpenText was helping to pioneer the World Wide Web and discover the potential of a connected, digital world. At that time, we focused primarily on Content Management solutions and had yet to step into the realms of Digital Asset Management, Fax Solutions or Customer Experience Management. Like Las Vegas, OpenText has grown and matured a lot over the past decade. So too has Enterprise World. There is so much to learn and hear about at the conference, and so many of our partners and customers participate. The 2015 installment was the fourth Enterprise World I’ve had the privilege of attending, and each year I am blown away by the stories of innovation and success shared by our product teams and customers. And the keynote screens seem to get bigger every year.   [Above: It was tough to get a decent photo of the entire keynote screen. Here’s the best I could find. Photo credit: Julie Millard @JulieMillard3] While the technology, thought leadership, presentations and sneak peeks are great, what really gets me excited for Enterprise World each year is the chance to meet and connect with people I work with, but never get to see. As the guy who coordinates OpenText Live webinars, I work with OpenText experts and partners from all over the world on a regular basis. It wasn’t until I made it to Enterprise World 2012 in Orlando that I was able to meet Alister and Damien from Fastman (who were working out of Australia at the time), Aaron and Gordon from KineMatik (of Ireland and San Francisco, respectively), the eDOCS crew from Florida, Web Site Management experts from Germany, and so many others. Customers also get the opportunity to meet with people they’ve worked with, sometimes over many years. At the conference, we’re given every opportunity to network like this, and to have a great time while doing it. Conference attendees are generally focused on presented materials and soaking in the open tap of information during training, breakout and keynote sessions, so this isn’t the best time to network. The Expo hall is a good place to meet up with people, but can be busy and full of people trying to get the most out of their time between sessions. Luckily, the people at Enterprise World, whether they be OpenText employees, partners or customers, are always eager to meet up in the evenings and hang out. Over the past few years I’ve met some great people and am happy to keep in touch after the event (shout out to Steve, Alan, Tom and Alaina). [Above: Some of the wonderful people who made their way to Las Vegas for Enterprise World 2015. Thanks to Rana Aluraibi @ranoon and Kiera Obbard @kieraobbard for many of these photos.] With the venue in Las Vegas this year, we had plenty to do and see. OpenText hosted a partner event at the MGM Grand’s Hakkasan night club on Monday, and invited everyone to OMNIA at Caesar’s Palace on Thursday. But throughout the week people got together for dinners, walks around the city and shows as they spent some time getting to know one another. I hope that if you were able to attend Enterprise World this year, you enjoyed yourself. If you didn’t get a chance to visit, we hope to see you in Nashville next July. Come talk to us at the booth, or meet up with us afterwards.

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The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16

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We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

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OnLiving; Deloitte and SAP Keynote

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On Thursday, OpenText CEO Mark Barrenechea took us on a heartfelt journey of his successful recovery from leukemia this year, an experience he described as “the most difficult journey in his life.” In February, Barrenechea was diagnosed with Acute Myeloid Leukemia — a disease that he described as “complex” and one that “wanted to win.” At one point, his DNA mutated after receiving chemotherapy, rendering all forms of chemotherapy completely ineffective. Doctors lowered Barrenechea’s chance of survival to 10%. Despite several months of fighting for his life, Barrenechea never missed a day of work at OpenText. He cited his decision to continue doing what he loves as essential to his resolve. Barrenechea studied his disease down to “the atomic level,” allowing him to be his own best advocate in the face of difficult decisions. Tying back to the world of business, Barrenechea encouraged executives to learn one or two problems down to the atomic level each year. Rather than leading to micromanagement, Barrenechea said expertise makes for better executives and better corporate teams. Barrenechea said his goal in talking about his diagnoses, treatment, and recovery from leukemia was to help others dealing with personal challenges. “If I can help at least one person, [this talk] will have been an hour well spent.” Next up was Rodolpho Cardenuto, president of Global Partner Operations at SAP. Cardenuto spoke about SAP’s long-standing partnership with OpenText and advocated for the transition to digital technology. Cardenuto said that despite 90% of CEOs believing that digital technology will impact their businesses, only 16% are taking action, adding that early adopters are winning marketshare. Lastly, Bill Briggs, CTO of Deloitte Consulting, spoke about the five forces pushing digital transformation forward: analytics, the rethinking of work processes, the business of IT, the cloud, and core modernization. Briggs said consumers have been largely responsible for driving modernization to date, but that enterprises will assume that role in the future.

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Barrenechea Announces Release of OpenText Suite 16 and OpenText Cloud 16

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OpenText’s Enterprise World 2015 kicked off Wednesday with OpenText CEO Mark Barrenechea discussing his predictions on the future of Enterprise Information Management (EIM), and announcing the company’s largest ever product release with the upcoming OpenText Suite 16 and OpenText Cloud 16. Available in the spring of 2016, OpenText Suite 16 addresses four key element of EIM – Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM) and Analytics. The company’s cloud-based offering, OpenText Cloud 16, addresses those same solutions plus Business Networks, and will be deployable on both the OpenText Cloud and third-party cloud platforms. Addressing the question of whether customers should go with OpenText Suite 16 or OpenText Cloud 16, Barrenechea said the world “remains hybrid” and that OpenText is modeling its business and its products to give customers the maximum choice in terms of deployment options – on-premises, in the cloud, or a hybrid model – depending on business requirements and corporate IT strategy. Barrenechea said that OpenText is the leading provider of EIM solutions, with over 80% of the Fortune 5000 currently using OpenText software. The company is committed to being the number one vendor in all five areas of EIM – investing over $200 million a year in engineering to realize that goal. Barrenechea spent some time discussing the factors driving digital disruption across markets. Factors like the changing workforce, expectations of “millennial” employees and customers, and the move to mobile and device-driven access to services are having a radical impact on mature, established businesses on a global basis. Citing the impact of digital disruption, Barrenechea gave the example of the US insurance industry, which maintains a model of insurance agents selling to the customer. But with the average age of an insurance agent being 52, this model is becoming increasingly irrelevant. Consumers are looking to bypass agents altogether, and insurance companies are looking to digital to deliver compelling experiences for customers that service all their needs. Barrenechea’s mantra- in order to stay relevant, companies must disrupt or they will be disrupted. After his keynote, Barrenechea was followed on stage by comedian Mike Myers, who wore a bright blue Toronto Maple Leafs uniform, a nod to his Toronto upbringing. Myers spoke passionately about his Canadian background, applauding what makes Canada different from its nearest neighbor, and shared some experiences about his acting career and the state of the entertainment industry. He also talked about how digital is having a profound effect on how films are made, distributed and watched.

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Visit the Innovation Lab

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Join us for a visit to the Innovation Lab, where customers get to test drive products and provide feedback to the team. We took a minute to catch up with Tony Haverda, director of user experience engineering.    

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