Enterprise World

Your Roadmap to a Better Way to Work: Enterprise World 2016

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Enterprise World 2016 is quickly approaching, and this year we’ve got something new in store. I am pleased to announce a new location for our annual user conference this year: this year’s event will take place at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. I encourage you to join our global community of customers, partners, thought leaders, and OpenText staff as we converge to explore and share how Enterprise Information Management (EIM) is the platform for digital transformation. “Enterprise World is an opportunity to learn more about OpenText solutions and “next-generation” development, connect with customers using OpenText in innovative ways, and take home solutions that can be immediately applied to the organization environment.” – Angela Fares, BNSF Railway Enterprise World 2016 to be held at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee Ultimately, Enterprise World is about the people who use our software, partner with us to develop it, and those who share our vision of developing technologies that enable a better way to work. You spoke and we listened. So, in addition to a new venue, we’ve overhauled this year’s event based on your feedback. This year’s conference boasts 100 percent more breakout sessions and technical speakers, 75 percent more technical sessions, and 50 percent more networking opportunities—to deliver 100 percent value. The star of the show, along with Special Guest Speaker, Colonel Chris Hadfield, is our latest release– OpenText Release 16—the most functionally and integration-complete digital platform in the market today. You’ll discover how, with over 1,000 points of integration, each of our EIM suites can be connected with many existing technologies and platforms out of the box. Rich analytics capabilities have been infused throughout and deployment options include on-premises, in the Cloud, or a hybrid of both. With more breakouts and technical sessions, the Developer Lab, and increased access to OpenText staff, Enterprise World is the perfect opportunity for you to find out what’s new in Release 16 and maximize your investment in OpenText solutions. Not only will you learn about our products and applications, this is also your chance to influence future product development at OpenText. The Innovation Lab is your test track for evaluating innovative new designs and collaborating with OpenText user experience designers and researchers to shape future products to meet your needs. In addition to roadmaps and demonstrations of next-gen solutions, the event will focus on collectively preparing for the broader information landscape of tomorrow. Through keynotes and interactive sessions, you will gain insight into how to transform your business into an information company. With more opportunities than ever to learn and network with OpenText experts, Enterprise World 2016 is your roadmap to a better way to work. “Great event from an education and learning perspective, and the ability to meet with OpenText experts to work toward solving eBusiness issues in one week is incredibly valuable. Enterprise World is a must-do if you’re serious about content and how content can help drive your business.” – Michael Ridley, Parker Hannifin Register now to take advantage of our Early Bird Rate and save.

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A DAM Fine Time in New York – now on to Nashville

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Last week I got to spend time with Jon Snow, Mr. Peanut, and some monster trucks – thanks to spending a day at one of the regular OpenText™ Media Management User Group Meetings. This gathering of Digital Asset Management aficionados was kindly hosted by HBO at their building in mid-town New York. As well as the use of their impressive theater we also got to enjoy some great views of The Empire State Building from the top floor location. Customers like HBO, Kraft-Heinz, Monster Energy, and others, shared how they use the Open Text Media Management (OTMM) platform as the core of their digital marketing and content channel distribution (you can see us in the photo at the top of this blog). In these meetings each customer brings new perspectives and insights on building business cases, implementation, usage, and extending the use of DAM across the enterprise. Another highlight of the day was the opportunity for the customers and partners in attendance to hear, and see, what is in the recent Release 16 version of OTMM, and ask detailed questions of the product team. The session was highly interactive with great questions, observations, and some impressive feature demos. Overall everyone seemed very impressed by what they saw of the latest release. These single day User Groups are a great place to network with industry peers and find out what other people are doing with a technology solution; as well as get ‘under the covers’ with the folks who are developing the software. We’ll be taking this approach to a whole new level at the upcoming OpenText™ Enterprise World conference in Nashville the week of July 11. The focus for Enterprise World 2016 will be to provide more informative and detailed technical sessions, alongside customer case studies, making it the most informative user conference to date. For example, the OpenText Media Management specific sessions on offer in Nashville include: Best Practices and tips for a Scalable, Secure and Performance Tuned Media Management Platform Media Management – System Monitoring, Troubleshooting, and Logging. Creating custom widgets and transformers in Media Management How to Leverage the new Adaptive Media Delivery features in V16 to publish assets to your WCM And that’s just a small selection of more than 20 sessions around the Customer Experience Suite and the 200 plus breakout sessions, roundtables, labs, and demos on offer across the whole OpenText portfolio. Enterprise World 2016 is a must attend event for anyone in the Customer Experience and Media Management world. Check out all the details, and register at the Enterprise World website.

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OpenText Enterprise World 2016 – More Business Network!

Enterprise World

If you’re going to take time away from your busy schedule to attend a vendor event, that event had better be relevant to your job, your business and the OpenText solutions you use. This year, Enterprise World has more B2B and secure messaging. We’ve reduced the number of keynote sessions and added 300% more Business Network breakout sessions to give you valuable insights, such as: How OpenText™ Trading Grid® Analytics delivers unprecedented supply chain intelligence How to reduce onboarding times by more than 50% and better manage supplier information How B2B mobility improves your supply chain responsiveness How to automate your procure-to-pay and order-to-cash processes How to jumpstart your Internet of Things (IoT) initiatives with pervasive integration and embedded analytics already available in the Grid Here is how you can GET MORE at Enterprise World 2016 More B2B Presence B2B is a leading strategic investment area for OpenText, and this is clearly reflected at Enterprise World 2016. You will find more than 40 Business Network breakout sessions. Check out these and other sessions: B2B Outsourcing Top 5 Best Practices (B2B-101) How to Achieve Global Shipment Visibility in Your Supply Chain (B2B-209) Improving Vendor Compliance and Relationships Through Automated Deductions Management (B2B-211) More Peer Presenters & Networking Attend Enterprise World 2016 and hear real use cases from your industry peers.  Gain insights and best practices from B2B customers, including MillerCoors, KeyBank, Northbay, Sutter Health and more. Check out these and other sessions: From Zero to Hero: How MillerCoors Transformed its Supply Chain (B2B-105) How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Fax Customer Panel: Peer Best Practice Sharing with Northbay, Sutter Health (FAX-208) We are also providing more networking opportunities to help you build valuable professional relationships. More Technical Sessions Breakout sessions will cover detailed product updates and roadmap reviews so you can take advantage of the latest capabilities in your solution, and plan for what’s coming next – OpenText™ B2B Managed Services,  OpenText™ Trading Grid VAN and OpenText™ BizManager™ gateway. Technical experts leading discussions are eager to obtain your feedback on priorities and directions. Check out these and other sessions: Roadmap Roundup: BizManager B2B Gateway (B2B-203) Roadmap Roundup: Trading Grid Messaging Service (B2B-204) BizManager Transformation Mapper Workshop (UTR-1-6612) Get a Handle on Document Exchange: Trends in Connectivity and Communications Protocols (B2B-212) More Support & Implementation Best Practices Solution consultants and support experts will provide practical advice for optimizing your solutions, at all stages of their lifecycle. We will arm you with tips and tricks to be more effective in your role. Check out these and other sessions: The New Experience: Business Network Customer Support Update (B2B-215) Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) How to Get the Most from Business Network Professional Services (B2B-216) More Strategic Direction To be successful, you need to stay ahead of major trends and other disruptive forces. Your B2B ecosystem is no exception. At Enterprise World 2016, you will learn about the impact of digital disruption, the Internet of Things, a bimodal supply chain, embedded analytics, and the movement to cloud and outsourced business models. Turn the buzz into reality and gain practical insights to get started in your organization now—leveraging the investments you’ve already made in OpenText B2B. Check out these and other sessions: Use Business Network Pervasive Integration to Kickstart Your IoT Initiative (B2B-107) Gain Supply Chain Intelligence with Trading Grid Analytics (B2B-207) Assess Your B2B Maturity: Are You Leading or Lagging Your Industry Peers? (B2B-100) More Industry Sessions OpenText understands that industries are bound by common markets, opportunities, and challenges. Learn more from your industry peers at Enterprise World 2016 with the following sessions, among others. Select your industry on the registration page for more. Financial Services: How KeyBank Grew Customer Satisfaction and Competitiveness with B2B Managed Services (TBD) Integration for Banks and Corporate Treasury (B2B-104) Business Networks for Financial Services and Insurance (FNS-200) Manufacturing: Simplify & Optimize Your SAP Implementation with B2B Managed Services (B2B-102) Improve Your Supply Chain Performance With Supplier KPIs (B2B-208) How Will Digital Disruption Impact Manufacturing (MFG-200) Retail: Improving Vendor Compliance and Relationships Through automated Deductions Management (B2B-211) Creating a 360-Degree View of Your Customers with Big Data Analytics (ANA-101) More Value You will get more value from Enterprise World 2016. In addition to these highlights, expect many opportunities to engage with OpenText B2B experts. Also GET MORE at Innovation Labs, Expo Labs, and Customer Reference Roundtables. And don’t forget the Business Network fax and secure messaging portfolio—helping you manage the exchange of unstructured information. Check out these and other sessions: Using OpenText Capture Center to Integrate Faxes into Your Applications (FAX-204) Best Practices in Deploying Secure Messaging Across Your Enterprise (FAX-202) Simplify & Save Money: Extend Faxing to the Cloud (FAX-201) You can register now.

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The Rise of the Machines

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Terminator’s Skynet and OpenText Core: I’ve recently identified some striking similarities between the two……the question is should we be concerned? I love the Terminator films and their depiction of technology running amok in the future. Of course, it’s horrifying to think about what could happen if physical machines controlled by one central system turned against humans, but – as a tech-head – it’s also fascinating to consider the technology behind it, and compare that to where we sit today. Just for fun, in this blog let’s explore some of the parallels between the fictitious Skynet and OpenText Core. Skynet vs. OpenText Core In the Terminator films, Skynet is a Global Digital Defence Network, one which eventually achieves self-awareness and begins a nuclear war. Yes, markedly different from OpenText Core, which allows business users to manage, access, and share information and collaborate from any device..….unless, that is, you consider it from a pure “knowledge is power” perspective. With hundreds of thousands of people uploading critical business information into one central system, imagine the combined knowledge that’s stored in OpenText Core. What secrets could it hold? What power could it give anyone, or anything that’s capable of mining it for its value? Ok, and back in the real world now, we call this capability “Analytics”, and it’s a big focus for us and our customers today, and likely to be even more so in the future. Constantly Evolving Like the liquid metal T1000 Terminator, which learned from the previous generation of Arnie-style T800 Terminators, OpenText Core is evolving. Built on 25 years of OpenText leadership in information governance and compliance, Core is seamlessly integrated with OpenText Content Suite. It has been built from the ground up to function as a next generation, cloud-based ECM service and is continually evolving – partly based on feedback in user forums to ensure it keeps getting better and better. After being available for only a year, Core has already had 12 updates to enhance its power. Difficult to Destroy If human resistance fighters (or, perhaps more likely, a natural disaster) were able to locate the source of OpenText Core and destroy it, they’d be sorely disappointed to find that Core would just carry on as normal. If you destroy one node it will instantly “heal” (just like the liquid metal Terminators!). With Core, physical hardware duplication in multiple hosting sites would simply and seamlessly route the information and administration through another node. Core has never gone offline. Core is self-healing and always available. Postscript – to save you the effort of leaving a comment to highlight the flaws in my arguments here, I’ll point out a few inconsistencies now below: To allay fears, it is indeed impossible for any one source to access all the information stored in Core. It’s securely encrypted and managed in completely separate tenants for each customer, so, in truth, it wouldn’t form the best source of centralized human knowledge for AI to farm. Besides, we all know the internet itself would be an easier source of information for AI to turn machines against humans. Core is built for business, so the information it holds would be more about corporate knowledge and intellectual property than matters of national defence. Truth is, I can’t see the collaborative efforts of Company X’s marketing department being all that detrimental to mankind’s survival. In the film series, it all started to go wrong for humans on August 29, 2003, when Skynet became self-aware. I’m not sure when Core will become self-aware and it’s currently not on the development roadmap, but who knows – maybe that feature is being held back for a big announcement at Enterprise World in July. So, yes, there are a few leaps in both faith and logic in my argument – but this was all just a bit of fun. We all know this could never really happen. Right?

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Enterprise World is All New and Coming Your Way!

This photo is reprinted in its original form under Creative Commons license from  Ron Cogswell

While Enterprise World continues to be an amazing conference for our customers, partners, and employees this year we’re creating a whole new experience for all attendees. From location to program, we have listened to everything you’ve said and put your suggestions in action.

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Key Takeaways from My First Enterprise World

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Before Enterprise World 2015, I blogged about the benefits I hoped to achieve by attending the annual OpenText get-together for the first time. My list came down to three priorities: Interaction with colleagues, partners, and customers Putting it all together (in terms of OpenText products and services) Getting energized I’m happy to say I was successful on all three fronts. I was able to connect with many OpenText colleagues from around the world, learned about some exciting technology from key partners, and perhaps most importantly, I had the pleasure of connecting with many Brava! customers about their needs, experiences, and challenges. Product manager Mark Farlin and I gave a session on what’s new in Brava! and what the roadmap holds, and I truly appreciate the fantastic attendance. We had great questions and follow-up from it. I know that many customers weren’t able to attend Enterprise World, so I encourage anyone to email me with questions. or comment below and share how you use Brava!. We need, want, and embrace your valuable feedback. In terms of my second goal of seeing the whole picture, both from an OpenText product standpoint and a larger industry-wide focus, I can honestly say I learned something at every session I attended, but I most enjoyed the sessions where customers talked about their digital transformation journeys. While they spanned a wide range of industries and the “disruptor” event that precipitated their change varied, their goals and the benefits they realized were often surprisingly similar. And, having achieved my first two goals, it naturally ensured the third— getting energized— would fall right in line. When you listen to customers talk enthusiastically about how digital transformation has enhanced their enterprises— how much faster, more efficient, more compliant and more productive their organizations now are, it’s hard not to come away invigorated. To be fair, not every conversation I had was crammed with glowing acclaim, but that’s okay; the beauty of a forum like Enterprise World is that all conversations with customers are motivating. We’re focused on getting to the solution so customers can realize their digital vision. So my first Enterprise World was a resounding success. If you didn’t make it this time, I encourage you to plan on attending Enterprise World 2016 in Nashville this coming July. I look forward to seeing you there.

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Looking for ECM Inspiration? Enterprise World Elite Award Winners are the place to start!

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Another Enterprise World has come and gone. For me, the biggest pleasure is always found in the chance to meet and connect with the actual people that make up our customer base. Yes, announcing massive product launches is a thrill, and hearing industry experts provide perspective on a rapidly changing landscape always provides its share of “aha!” moments, but it would all be kind of hollow if the real reason we do this wasn’t there to experience it with us and offer their feedback. That relationship with our customers is special. And, like an extended family reunion, Enterprise World is where we all get together and catch up on how everyone is progressing. There’s nothing better than hearing from an organization that’s utilized some combination of our product, our services, and/or our guidance to create a solution that has truly changed their operation for the better. Sometimes the impact is stunning, and the place to witness those shining stars is at Enterprise World’s annual Elite Awards celebration. And the Winners are… This year there were a number of winners who have implemented a wide variety of OpenText ECM solutions to amplify transformation within their enterprise. Congratulations to one and all! In the spirit of learning from the best, here are a few organizations that have definitely gone above and beyond in the ECM world: Alcatel-Lucent Global telecom giant Alcatel-Lucent is leading the charge in creating an ultra-connected, networked world; so it only stands to reason that their internal document management systems would set a benchmark for compliance, security, and accessibility. A combination of OpenText products achieved that, integrating seamlessly with their existing SAP environment. Almac Clinical Services Operating in the global pharma sector brings its own special kind of regulatory complexity. By implementing a single source of truth built around OpenText Content Server and Regulated Documents, Almac took control of their documentation with a solution that has been praised by external auditors and is powering international expansion. BNSF Railway OpenText Content Suite provides BNSF Railway with a solid enterprise content management platform that easily integrates with its other systems. Content Suite is used to manage and preserve historical legacy records, while also facilitating a robust records management platform to support search, retention and disposition requirements for enhanced corporate accountability.  Currently, over five million records, both digital and physical, are managed by Content Suite, supporting 1,000+ users across the enterprise. BNSF continues to build and develop further integrations to the platform to leverage and manage its critical business content. Continental Resources Using integrated solutions from OpenText, SAP, and other systems, Continental Resources is realizing end-to-end business value for substantial organizational efficiencies and cost savings. The automated processes improve business performance and have resulted in significant and measurable time savings. Business content is captured, managed, stored, preserved and delivered to the right user, at the right time, streamlining systems and processes throughout the company. DDR Owning and managing 130 million square feet of retail floor space requires a highly streamlined process for handling the huge volume of leasing activity documents. DDR went all in, implementing a diverse array of OpenText products to create a custom document management system that’s fast, organized, and fully integrated with Salesforce®. New Zealand Transport Agency (NZTA) NZTA embarked on its digital transformation journey by building a solid foundation for its ‘InfoHub’ Enterprise Content Management as a Service solution from OpenText. The cloud-based solution offers users anytime, anywhere access to information assets, enhancing the ability to share and collaborate, internally and externally with partners and alliances. InfoHub has transformed the way NZTA harnesses its knowledge. The benefits include improved quality of service and performance and process efficiencies. SBB (Swiss Federated Railways) As operators of the most heavily used rail network in the world, SBB know a thing or two about efficiency, timeliness, and accuracy. That’s why they integrated OpenText solutions into their SAP®-based vendor management infrastructure to drive remarkable gains in digitalization, centralization, and productivity. And there’s a lot more where that came from These are just some of the highlights from an incredible year of customer participation in our new Elite Program. Taking part in it is a singular opportunity for customers and partners to share their story and be recognized as industry leaders. Truth is, though, all of our customers have an intriguing story that makes them champions in their own right. Their dedication to furthering their enterprises with progressive thinking and innovative solutions never ceases to amaze. I invite you to spend some time perusing our larger library of Customer Success Stories, as well. It’s an excellent resource of best practices, winning combinations, and digital reinvention that has something for everyone, regardless of their role or industry. It’s worth a look. You just never know when inspiration will strike.

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What Happened in Vegas

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The last time I was in Las Vegas, the now massive New York New York hotel was a mere fenced-off hole in the ground. There was no Bellagio, no Venetian, and certainly no Wynn, Aria or Cosmopolitan. Las Vegas Boulevard was fun and colorful, and at that time you could see more of the hotels that sit just off the Strip. Of course, there was gaming and adult attractions, and the hotels were all fun and unique, but Las Vegas was certainly not the luxurious, high end adult playground it is now. Coincidentally, the last time OpenText took its annual Enterprise World user conference to Las Vegas was in February of 1998, less than a year after my visit. Back then, Enterprise World was called LiveLinkUp—a tribute to our LiveLink product, now known as Content Server. OpenText was helping to pioneer the World Wide Web and discover the potential of a connected, digital world. At that time, we focused primarily on Content Management solutions and had yet to step into the realms of Digital Asset Management, Fax Solutions or Customer Experience Management. Like Las Vegas, OpenText has grown and matured a lot over the past decade. So too has Enterprise World. There is so much to learn and hear about at the conference, and so many of our partners and customers participate. The 2015 installment was the fourth Enterprise World I’ve had the privilege of attending, and each year I am blown away by the stories of innovation and success shared by our product teams and customers. And the keynote screens seem to get bigger every year.   [Above: It was tough to get a decent photo of the entire keynote screen. Here’s the best I could find. Photo credit: Julie Millard @JulieMillard3] While the technology, thought leadership, presentations and sneak peeks are great, what really gets me excited for Enterprise World each year is the chance to meet and connect with people I work with, but never get to see. As the guy who coordinates OpenText Live webinars, I work with OpenText experts and partners from all over the world on a regular basis. It wasn’t until I made it to Enterprise World 2012 in Orlando that I was able to meet Alister and Damien from Fastman (who were working out of Australia at the time), Aaron and Gordon from KineMatik (of Ireland and San Francisco, respectively), the eDOCS crew from Florida, Web Site Management experts from Germany, and so many others. Customers also get the opportunity to meet with people they’ve worked with, sometimes over many years. At the conference, we’re given every opportunity to network like this, and to have a great time while doing it. Conference attendees are generally focused on presented materials and soaking in the open tap of information during training, breakout and keynote sessions, so this isn’t the best time to network. The Expo hall is a good place to meet up with people, but can be busy and full of people trying to get the most out of their time between sessions. Luckily, the people at Enterprise World, whether they be OpenText employees, partners or customers, are always eager to meet up in the evenings and hang out. Over the past few years I’ve met some great people and am happy to keep in touch after the event (shout out to Steve, Alan, Tom and Alaina). [Above: Some of the wonderful people who made their way to Las Vegas for Enterprise World 2015. Thanks to Rana Aluraibi @ranoon and Kiera Obbard @kieraobbard for many of these photos.] With the venue in Las Vegas this year, we had plenty to do and see. OpenText hosted a partner event at the MGM Grand’s Hakkasan night club on Monday, and invited everyone to OMNIA at Caesar’s Palace on Thursday. But throughout the week people got together for dinners, walks around the city and shows as they spent some time getting to know one another. I hope that if you were able to attend Enterprise World this year, you enjoyed yourself. If you didn’t get a chance to visit, we hope to see you in Nashville next July. Come talk to us at the booth, or meet up with us afterwards.

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The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16

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We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

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OnLiving; Deloitte and SAP Keynote

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On Thursday, OpenText CEO Mark Barrenechea took us on a heartfelt journey of his successful recovery from leukemia this year, an experience he described as “the most difficult journey in his life.” In February, Barrenechea was diagnosed with Acute Myeloid Leukemia — a disease that he described as “complex” and one that “wanted to win.” At one point, his DNA mutated after receiving chemotherapy, rendering all forms of chemotherapy completely ineffective. Doctors lowered Barrenechea’s chance of survival to 10%. Despite several months of fighting for his life, Barrenechea never missed a day of work at OpenText. He cited his decision to continue doing what he loves as essential to his resolve. Barrenechea studied his disease down to “the atomic level,” allowing him to be his own best advocate in the face of difficult decisions. Tying back to the world of business, Barrenechea encouraged executives to learn one or two problems down to the atomic level each year. Rather than leading to micromanagement, Barrenechea said expertise makes for better executives and better corporate teams. Barrenechea said his goal in talking about his diagnoses, treatment, and recovery from leukemia was to help others dealing with personal challenges. “If I can help at least one person, [this talk] will have been an hour well spent.” Next up was Rodolpho Cardenuto, president of Global Partner Operations at SAP. Cardenuto spoke about SAP’s long-standing partnership with OpenText and advocated for the transition to digital technology. Cardenuto said that despite 90% of CEOs believing that digital technology will impact their businesses, only 16% are taking action, adding that early adopters are winning marketshare. Lastly, Bill Briggs, CTO of Deloitte Consulting, spoke about the five forces pushing digital transformation forward: analytics, the rethinking of work processes, the business of IT, the cloud, and core modernization. Briggs said consumers have been largely responsible for driving modernization to date, but that enterprises will assume that role in the future.

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Barrenechea Announces Release of OpenText Suite 16 and OpenText Cloud 16

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OpenText’s Enterprise World 2015 kicked off Wednesday with OpenText CEO Mark Barrenechea discussing his predictions on the future of Enterprise Information Management (EIM), and announcing the company’s largest ever product release with the upcoming OpenText Suite 16 and OpenText Cloud 16. Available in the spring of 2016, OpenText Suite 16 addresses four key element of EIM – Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM) and Analytics. The company’s cloud-based offering, OpenText Cloud 16, addresses those same solutions plus Business Networks, and will be deployable on both the OpenText Cloud and third-party cloud platforms. Addressing the question of whether customers should go with OpenText Suite 16 or OpenText Cloud 16, Barrenechea said the world “remains hybrid” and that OpenText is modeling its business and its products to give customers the maximum choice in terms of deployment options – on-premises, in the cloud, or a hybrid model – depending on business requirements and corporate IT strategy. Barrenechea said that OpenText is the leading provider of EIM solutions, with over 80% of the Fortune 5000 currently using OpenText software. The company is committed to being the number one vendor in all five areas of EIM – investing over $200 million a year in engineering to realize that goal. Barrenechea spent some time discussing the factors driving digital disruption across markets. Factors like the changing workforce, expectations of “millennial” employees and customers, and the move to mobile and device-driven access to services are having a radical impact on mature, established businesses on a global basis. Citing the impact of digital disruption, Barrenechea gave the example of the US insurance industry, which maintains a model of insurance agents selling to the customer. But with the average age of an insurance agent being 52, this model is becoming increasingly irrelevant. Consumers are looking to bypass agents altogether, and insurance companies are looking to digital to deliver compelling experiences for customers that service all their needs. Barrenechea’s mantra- in order to stay relevant, companies must disrupt or they will be disrupted. After his keynote, Barrenechea was followed on stage by comedian Mike Myers, who wore a bright blue Toronto Maple Leafs uniform, a nod to his Toronto upbringing. Myers spoke passionately about his Canadian background, applauding what makes Canada different from its nearest neighbor, and shared some experiences about his acting career and the state of the entertainment industry. He also talked about how digital is having a profound effect on how films are made, distributed and watched.

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Visit the Innovation Lab

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Join us for a visit to the Innovation Lab, where customers get to test drive products and provide feedback to the team. We took a minute to catch up with Tony Haverda, director of user experience engineering.    

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OpenText Announced Deeper Integration with DocuSign

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OpenText and DocuSign have announced new integrations to help OpenText enterprise customers securely create and route documents for electronic signature. OpenText has also agreed to resell DocuSign software as part of the new arrangement. Obtaining written signatures is often the most time consuming step in document processing. But, with the DocuSign integration, OpenText users now have a digital way to obtain signatures, as well as get a court-admissible audit trail to help comply with information governance needs. “By breaking the digital workflow, organizations risk losing track of the status of the document,” said Scott Harrison, senior director of business development for DocuSign. “We’re a natural fit for OpenText because we make it easier and faster for the user.” Leveraging OpenText’s large global customer base, Harrison is excited to expand DocuSign’s own reach overseas to help grow the dynamic company. DocuSign is now commonly used in the real estate, financial services, insurance, high tech, life sciences, and health care industries. Harrison can be found manning the DocuSign booth at the Enterprise World Expo Center, so stop by to learn more.

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Introducing a Better Way to Work: The Next Generation of EIM

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New digital competitors in every industry are taking advantage of emerging platforms, tools, and integrations to challenge incumbents. History has shown that the only way to compete is to evolve. In the digital world, that means updating—and even overhauling—business models and processes and fully embracing digital technologies. Over 2,000 innovators are currently gathered in Las Vegas at Enterprise World, and for the past three days they’ve been exploring how to enable the digital world. I’m pleased to announce that earlier today, we previewed two new, highly anticipated offerings designed to do just that. OpenText Suite 16 and OpenText Cloud 16 are the next generation of OpenText Enterprise Information Management (EIM) software and mark the biggest release in the history of the company. These suites have been designed to help our customers fully embrace new technology so they can take advantage of digital disruption and create a better way to work. OpenText Suite 16 and OpenText Cloud 16: The Next Generation of EIM OpenText Suite 16 is a set of four suites that includes ECM, BPM, CEM, and Analytics. Each suite represents a set of integrated products that have been packaged together and can be deployed on-premises, as a subscription in the OpenText Cloud, or as a managed service. OpenText Cloud 16 is a set of five cloud-based offerings that includes ECM, BPM, CEM, Business Network, and Analytics solutions, which are designed exclusively for cloud deployment, spanning solutions from native Software as a Service (SaaS) to suite configurations delivered as Managed Cloud Services. By providing the world’s best integrated EIM platform and applications, these new offerings will ensure that global organizations are able to digitally transform their operations, processes, and information to better service and interact with their customers, suppliers, and partners. Better engagement, productivity, insight, innovation, and control are core to doing better business. These themes form the foundation of our new offerings. OpenText Suite 16 and OpenText Cloud 16 will empower organizations to more efficiently pursue these strategic goals to drive digital transformation in the following ways: Better Engagement: Transform suppliers into partners, connect with employees and the extended enterprise, and engage with customers at every interaction in the entire customer lifecycle with the goal of maximizing the customer lifetime value. Better Productivity: Maximize the volume and quality of output from employees, teams, and ecosystems by easily accessing and using enterprise content, collaborating with internal and external teams, automating business processes and the supply chain. Better Insight: Gain greater visibility into enterprise data for a better understanding of customers, markets, and business to make smarter decisions and personalized recommendations. Better Innovation: Foster innovation with the flexibility to quickly and effectively respond to changes in market conditions, customer needs, and business requirements to achieve customer centricity and higher productivity. Better Control: Find better ways to address rising concerns about information governance, regulatory compliance, and information security and privacy without jeopardizing the ability to pursue the best customer experience and productivity goals. Leveraging the power of analytics, OpenText Suite 16 and OpenText Cloud 16 will help organizations to more effectively manage their information, better integrate their business network, and make smarter business decisions. In addition, we’ve enhanced our developer platform, AppWorks, so organizations can easily build innovative, tailored mobile solutions as a key part of their information management strategy. Technological innovations are impacting every aspect of our lives. They trigger a digital disruption that fundamentally changes the way we work, the way we interact with customers, and the way we approach business processes. When fully integrated into the enterprise, they create better ways to work, equipping organizations to excel in the digital world. Enterprise World attendees can visit the Enterprise Expo today and tomorrow for an exclusive preview of the next generation of EIM software. Both OpenText Suite 16 and OpenText Cloud 16 will be generally available in late March, 2016. For more information, read the press release.

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Loyalty Rewarded at Enterprise World

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Are you a customer who’s dedicated to sharing the OpenText story? Are you an OpenText partner who knows how to go the distance? Then you won’t want to miss Enterprise World 2015. At Enterprise World this week, we’re unveiling a new and improved way to recognize loyalty in our customers and partners: OpenText™ Elite. At OpenText, we know that our success is largely dependent on the customers and partners who dedicate their time to championing OpenText and sharing the OpenText story. That’s why we’ve created the OpenText™ Elite Customer and Partner Loyalty program, designed to recognize customers and partners who participate in ctivities that help us tell the OpenText story. The Elite program replaces the Heroes program, and all Heroes members will be automatically enrolled in the new Elite program. For more information on the transition to the Elite program, review the Elite Customer and Partner brochure. Loyalty Rewarded with Loyalty As part of the Elite program, you’ll be given opportunities to meet, network, and share your stories with your peers. In addition, the program enables you to gain positive exposure with your own management team, as well as create brand awareness with a global audience, all while earning awards. Loyalty rewarded with loyalty. In addition to rewarding loyalty, once you have enrolled in the program you can collect OT Points and redeem them for passes to Enterprise World, training opportunities, or professional services. To earn OT Points, you can select the activities that best align with your goals and interests from our comprehensive list of partner and customer program activities. We want to celebrate you—your successes, your loyalty, and your dedication to the OpenText story. Isn’t it time you became an Elite Champion? Head on over to the Elite Lounge in the Expo Hall today to learn more, share your story, connect with peers, and join the OpenText Elite program.

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Twenty Good Reasons Why Manufacturers Should Attend Enterprise World This Year

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In my last Enterprise World 2015 related blog I highlighted a number of manufacturing related activities during our conference at the MGM Grand in Las Vegas. You can view the blog here. There are many breakout sessions running during the main part of the conference and below I have listed the top twenty sessions that I thought may be of interest to manufacturing companies. There will be many other sessions during the course of the week, but I thought these may be of interest as they provide a good overview of the product offerings that make up our Enterprise Information Management portfolio. CLD-402 – Building Your Cloud Strategy Featuring Forrester Research ECM-401 – Product Update: OpenText Core – Business-Ready File Sharing & Collaboration in the Cloud INX-401 – Gain Total Supply Chain Visibility With OpenText Active Orders ECM-406 – Product Update: Transform your Organization by Putting the X in ECM INX-404 – Bring B2B to the C-suite: How B2B Integration Accelerates Your Corporate Strategies ALX-100 – Making Sense of Big and Small Data INX-410 – How OpenText and SAP are Joining Forces to Optimize Spend Management EIM-402 – A Day in the Life – Big Data Analytics in the Cloud Implementation INX-411 – Intelligent Capture: Simplify, Transform & Accelerate Your Data Capture Process INX-420 – On Premise B2B & MFT: Consolidate your Integration Strategy to Reap New Benefits SAP-410 – Simplify Asset Management in a Digital World with Customer Case Study ECO-410 – Extended ECM for Oracle E-Business Update – Featuring Customer Dover Corporation INX-412 – Beyond Managed Services: Driving Even Greater Value from B2B Outsourcing ECM-413 – Product Update: OpenText Engineering Document Management-Next Generation Preview ALX-110 – The Future of Embedded Analytics – Wearable Data and Beyond INX-416 – e-Invoicing: the Low-Hanging Fruit of Improving Operating Cost, and Much More ECM-414 – Product Update: What’s New with Brava! for Content Suite INX-418 – Best Practices in Deploying Fax and Secure Messaging Across the Enterprise SAP-416 – MAN Diesel & Turbo’s Enterprise Content & Records Management Solution – A Customer Story INX-400 – Mine your Data for Improved Decision Making: How Analytics Can Transform your Business I also just wanted to take the opportunity to confirm details of a couple of ‘Ted Talk’ style presentations that I will be delivering in the Digital Disruption Zone of the Expo Hall, both of the following sessions will be repeated on Wednesday and Thursday. 14:30 – 14:45 – How the Internet of Things Will Disrupt Tomorrow’s Manufacturing Industry 16:00 – 16:15 – How EIM Helps Manufacturers Transition to a Digital Business In addition to announcing some exciting news around the future direction of our EIM product offerings, numerous customer and keynote presentations we will also have a special guest speaker. None other than Mike Myers – he will certainly be interjecting some humour into the proceedings!

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A Great First Impression as Travellers Arrive at Las Vegas

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I was delighted to see the OpenText Core banners in the arrivals area as I came through Las Vegas airport today. It certainly elevates the OpenText brand and spreads the good word about Core. The OpenText banners manage to make a memorable impression at an airport where the sheer number of other brands competing for mind-space is mind boggling. We’re competing with rows of screens depicting beautiful airbrushed models enjoying luxury brands with the colour contrast turned up to max. The OpenText banner campaign uses blanket coverage at every baggage reclaim carousel at Las Vegas airport, and I think that’s more effective than having a dispersed advertising campaign across the airport. It’s like a concentrated triple hit of espresso versus a long skinny late diluted with milky froth and it makes a great first Impression as travellers arrive at Las Vegas. OpenText also has only one chance to make a good first impression when it comes to Core itself. In a world where gratification is immediate, you have mere seconds to captivate someone and demonstrate how a product or service can be of use to them. Core is instantly usable and that will become immediately apparent at Enterprise World, because it’s the platform being used to share all the presentations with the attendees. Core allows Enterprise World attendees who see presentations which captures their imagination (and there will be many) to share them with colleagues and friends who weren’t able to be there in person. They will be able to then share, comment and collaborate on presentations using Core. And did I mention that Core looks good too? But that’s a story for another day.

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#OTRoadTrip – Day 8 Recap

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Day 8 of the OpenText Road Trip and we are done!  What a crazy ride it’s been…. Thank You, Barrick Gold! Our last customer stop was a special one because it has close ties to our CIO, David Jamieson. We arrived for lunch and met with the team there. What was meant to be a short visit ended up lasting for two hours because the team was so enaged and curious about our road trip. We did a short presentation and then joined everyone for lunch. Barrick Gold is a valued customer of ours and it was great to hear them talk about how they use Content Server. I spoke to users and implementors of our solution and it was interesting to hear about their successes, challenges, and overall experience with our product. They were excited to see what was to come from OpenText in the future. After lunch, we had a tour of their new, completely rennovated office – which is gorgeous and modern. I asked if there were any gold nuggets that I could hold but no luck! They keep the gold nuggets at the mine! However, we didn’t leave empty-handed. We were given these special souvenirs: Here is the Barrick Gold team in Las Vegas.  Such enthusiastic and fun people! If you want to know more about how OpenText helps Barrick Gold, read the customer story here: http://www.opentext.com/customer-stories/customer-story-detail?id=827  A Second Attempt to See The Hoover Dam (Success!) After visiting with Barrick Gold, we took a slight detour before heading back to MGM. The night before, as we were driving in to Nevada, we attempted to stop at the Hoover Dam and drove all the way down to the walkway before we were stopped by security! We hadn’t realized the time and it was definitely beyond the closing time. Because it’s only 25 minutes from the MGM, we decided to go see it and we are definitely happy that we did! It’s a spectacular place and the views are beautiful. We also drove down to the walkway and were in between two time zones. Here are some pictures:  We’re experiencing and seeing a lot of firsts on this trip and I couldn’t have asked for a better group of people to travel with. Speaking of firsts… We also had to do laundry last night and it was Rana’s first time in a laundromat! We felt like college/university students all over again – and then Keith convinced me to do this: It’s our last day on the road but our adventures are continuing on. My last RoadTrip blog will be posted tonight and I’ll be sure to include some blooper pics 😛 Don’t forget to check back! Mandy #OTROADTRIP

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Digital Disruption is here! What are you doing about it?

dis·rup·tion ( disˈrəpSH(ə)n/) – disturbance or problems that interrupt an event, activity, or process. There’s a whole new conversation happening at this year’s OpenText user conference around Digital Disruption and the emergence of the Information Enterprise: What it is, how to manage it, and why it offers unprecedented opportunities for everyone involved. Despite the negativity of the definition above, disruption is not necessarily a bad thing for your organization…if you’re prepared. The only way to compete in the midst of this whole digital disruption thing is to evolve, transform, and fully embrace digital technologies. Period. At this year’s Enterprise World, our Industry experts will discuss how you, our customers, can utilize next generation OpenText solutions to transform and take advantage of digital disruption rather than just being…disrupted. This new platform promises a better way to work, and it helps customers meet the changing nature of work with: Better Engagement– relentless focus on the customers Better Productivity – maximize output from employees, teams, and the ecosystem Better Innovation – foster visibility and business processes Better Insight – make well-informed decisions Better Control – mitigate risk for your organization and its takeholders Read on to see what our Industry Strategists have to say about Digital Disruption and how OpenText can help… Life Sciences Jaleel Shujath Wearable devices, 3D printing, the Internet of Things, Personalized Medicine, Digital Healthcare. These concepts and technologies are rapidly transforming the way how therapies are discovered and manufactured and how healthcare is delivered. Nowadays, it’s not uncommon for counseling to be delivered via a smartphone app and it won’t be long until prosthetic devices will be created while the patient waits. Maintaining regulatory compliance with the need to innovate is a delicate balance indeed. But how can Enterprise Information Management solutions help your company navigate these treacherous shoals, to determine the right course of action, to manage risk appropriately in the face of ever increasing regulatory scrutiny, to ensure that patients are safe? These are tough questions to answer and for each company the answer can be different, but the answers are there. Here are some steps to get started: 1. Decide to evolve sooner than later – evolution happens when an organism responds to the environmental pressures around it and adapts accordingly. In life, adaptation can be random and not every response will work. In business, you have the power of information to calibrate and guide you. 2. Partner with your vendors – have open discussions with your vendors about your long term goals and find out what your vendors goals are. We’ve already begun to do this with many of our existing and prospective customers. You may learn that you already have the technology in house, but haven’t evolved its use within the organization. Explore your options. 3. Develop your best ideas – you know you can’t do everything but there are low hanging fruit that can deliver quick results and drive efficiencies. Often, this gives you the breathing room and confidence to tackle that Big, Hairy, Audacious Goal. 4. Use your data – analytics comes in three major buckets: reporting, proscriptive, and predictive. These all have great potential in any enterprise if used effectively to ground your organization in reality and take some of the subjectivity out of risk analysis. If you’re coming to Enterprise World, look for me at the Disruption Zone or at our Life Science User Group meeting, to discuss some of your initiatives. If you won’t be at Enterprise World, email me at jshujath (a) opentext.com to start the conversation. Let’s evolve! Public Sector Patricia Burke For decades, government organizations have pursued the goals of “effective” and “efficient” by streamlining and consolidating operations. During that same period, however, the world has changed dramatically. Computers, emails, electronic documents are the way we all work and that work takes place in an increasingly smaller, highly converged world. It’s a world where all organizations, including the former government monopolies, are in competition for public engagement and to contribute to their countries’ prosperity and security. Yet, for many, the paper-dependent bureaucracy still exists. Fast-moving technology developments now enable governments to make moderate investments to rationalize their existing IT landscape and move aggressively to truly digitize operations—creating interactive web capabilities and online transparency and moving beyond those to take advantage of opportunities for connectivity at all levels with citizens. Connectivity with inanimate objects through the IoT is broadening governments’ capacity to rethink how to use this new capabilities to move to a new paradigm of service delivery and regulation. So for government organizations, the challenge is huge—materially transform the way we work to move to Digital Government. But government agencies are not alone in that pursuit. OpenText has committed the last several years to acquiring top-of-the-line technology and invested in developing the market’s most advanced fully-integrated technology stack to enable that transformation. We help you at every stage to move from paper to digital: to engage and manage interactions with citizens personally; to connect documents and email to your system transactions; to store, govern and analyze videos and other rich media; to find the right information in seconds; to analyze it and use analytical dashboards to monitor performance. If that sounds like an agency of the future that your government should embrace, come share that vision at Enterprise World next week. Financial Services and Insurance Susan Feinberg and Gerard Gibney Corporate bankers face an unprecedented set of challenges as they attempt to fend off digital disruptors while also meeting the demands from clients for better and faster integration, real-time transaction processing and enhanced transparency. This is further complicated by an ever-evolving regulatory regime that requires continual investment in systems, processes and analytics for risk reduction and reporting. Identifying strategic partners that can assist in achieving digital transformation in this challenging environment by offering solutions that enable better ways to work without “breaking the bank” — not only for the banks themselves but so they can position themselves to offer better ways to work for their corporate clients — is of the utmost strategic importance in 2015. The traditional paradigm of implementing a particular technology to solve a single problem no longer works when digital disruption is threatening the banking industry’s role as trusted intermediary. In order to survive, banks must find ways to transform themselves in order to be as innovative as their non-bank competitors while staying engaged with the clients to ensure that innovation is being focused in the right places. Leveraging the cloud to enhance agility and time to market and using analytics to better understand client behavior and anticipate their needs are two key areas of investment for forward-thinking financial institutions. Having a platform that supports innovation and client engagement without sacrificing the control and governance needed in a highly regulated industry is not a nice-to-have, it is a requirement. Insurance companies continue to seek ways to meet the challenges of Digital Disruption, as well as declining agent numbers and lost profits from near zero interestrates. While they want to sell more insurance policies, investments and annuities online this is not as easily accomplished as some would think. It is still a truism that these products are sold, not bought. Insurance companies will need to transform themselves to survive in a world with fewer and fewer agents to rely on. To be successful in this new world, especially with the Millennial eneration, they must provide rich, personalized omni-channel customer experiences, so they can take advantage of a 360-degree view of the customer to better engage with them at every touch-point. The heart of digital transformation is a relentless focus on the customer. However, that focus needs to be translated into the preferred communication method in order to be extremely effective. Insurance companies will need to become much more digitally adept. Doing this will allow them to gain better understanding of their customers, markets, and business in order to make smarter decisions and personalized recommendations.This will give them the ability to differentiate themselves and their products and succeed in the future. Manufacturing Mark Morley Today’s manufacturers need access to a single source of truth relating to digital product information. Information management technologies are advancing quickly and manufacturers have a choice of how they manage their enterprise information, either on premise, cloud or a hybrid approach comprising of part cloud and part on premise. The days of implementing a collection of servers in a new plant to manage operations are long gone; the advances in network connectivity, mobile technologies and information management capabilities are changing the ways in which manufacturing CIOs manage their IT infrastructures. At Enterprise World 2015, we will be showcasing our next generation information management solutions which can be managed either on premise or in the cloud. These new platforms will introduce new ways in which to access, manage and interpret enterprise related information. Many manufacturers are now taking the opportunity to restructure global supply chains and redesign information management platforms, here at OpenText we certainly believe we have the best in class Enterprise Information Management solutions to provide internal and extendedenterprise users with a better way of working with digital information. To find out more information about some of the breakout sessions that may be of interest to manufacturing companiesattending Enterprise World 2015 in Las Vegas, then please click here for further information.

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Looking Forward to Seeing the Whole Picture at my first Enterprise World

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As a relatively new employee at OpenText, I’ve been continually impressed with the company’s ongoing dedication to innovation that exceeds the needs of our marketplace. As you might guess, it’s a process that’s highly involved and hugely multi-faceted; there are so many influencers and moving pieces affecting both our product development roadmaps and the environment in which our customers operate. Six months into my time here, I’d like to think I’ve got a pretty good handle on everything, but the one constant I’ve heard over the past few months is, “You’ll see it all come together at Enterprise World.” And, from my involvement in the development of the Enterprise World 2015 program, I’m beginning to see what everyone means. For anyone involved in information management, this is your opportunity to get the whole picture. It is, literally, shaping up to be a unique, one-and-only place where you can go from getting trained to do your job better to listening to an industry expert illustrate what your role and industry will look like in five years to connecting with an OpenText executive on what your organization needs to be more effective. Companies today, more than ever, need to prepare for the future and a Digital First World. And Enterprise World is where it all comes together: Keynotes, in-depth product training, best practice sharing, product tips and tricks, product demos, and all the information sharing opportunities at Enterprise World are invaluable to not only customers & partners, but also all of us OpenText folks, as well. I’m looking forward to seeing how all of our different products fit together and integrate to provide solutions that make our customers lives easier and more productive each day. As part of the OpenText product marketing team, I’m excited to see my cohorts roll out the new product developments they’ve been working on and engage customers and partners alike hear to what they have to say. The best feedback any company can garner is “feet on the street.” In our case, that’s our customers and partners. I’m looking forward to hearing about all the different ways they use our technologies in all the different verticals and environments. Last but not least, I’m ecstatic about getting on stage with engineering team lead Greg Beckman to talk about the exciting developments around OpenText Core . There have been dozens of new features added and enhancements made since the team launched it a year ago. Come and check out our OpenText Core breakout sessions both Wednesday and Thursday at Enterprise World to see Core put through its paces live. Then step up and say hi afterwards. Let’s compare notes and see who’s learning the most at this year’s event!

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What is the OT 9000? Find Out at Enterprise World

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At OpenText’s US Headquarters, there is a secret project underway we expect will pave the way for the adoption of “Analytics Everywhere.” Lucky you if you attend this month’s Enterprise World in Las Vegas; you will get an advanced look at the future of analytics. The project started earlier this year when the OpenText Analytics team was looking for a new way to design, deploy and display IOT data. With the sheer number of people coming to Las Vegas for the Enterprise World show, we felt that the audience could provide us with real time data, fed into a mobile data visualization app that we could run in a remote setting. The project was conceived and designed by the OpenText Analytics Innovation team (Kristopher Clark, Mark Gamble, Dan Melcher, Jesse Freeman, Clement Wong, Trevor Huston and Brian Combs). These guys spent many a night tinkering with the design and the output. OT9000 What they came up with are these small black boxes—dubbed the OT9000—situated around the OpenText US corporate office at strategic locations. What does it do? Why does the orb glow red? That’s the secret. But what we can tell you is that the whole project uses a lot of new-age tech. The boxes were designed using a 3D printer. Each box includes a Raspberry Pi controller inside with a Wi-Fi radio. The software includes using an MQTT Broker and MySQL Database. The devices send information to OpenText Information Hub (iHub), which can be viewed on a mobile device or embedded dashboard. But perhaps, we’ve said too much already. Here’s a little teaser for you that shows the technology in action. To find out the answers to more of these questions, you’ll have to attend Enterprise World in Las Vegas and look for the sessions on the “Future of Embedded Analytics” and “Big and Small Data” For more OpenText Analytics content, you’ll also want to check out the Data Driven Apps customer panel moderated by Forrester Principal Analyst Boris Evelson on Wednesday; a presentation of OpenText Analytics and Digital Asset Management on Thursday; and Reaching all Consumers through Accessibility, also on Thursday. Register today!

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Transcending Application Creation

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BPM capabilities have gone through a radical transformation as a result of Case and Dynamic Case Management (DCM) concepts. The Case type concepts were intended to help people wrap their heads around the business applicability of BPM which was desperately needed since “core BPM” is often considered to be nothing more than another development type language. The natural outcome has been millions of transient (short, specific, temporary) BPM transactions; such as order processing, back ground checks, cases and escalations. The key question is how does one get past each of these BPM records from being simple transactions? If you are familiar with the intersect of BPM, Case, DCM, Content, Agile, system and data federation– skip down. If you’re not, here’s a little background. Case and Dynamic Case Management placed BPM in language of the common user – made it tangible, understandable and configurable. They include pre-built capabilities such as escalations, dynamic assignments, deadline calculations, etc., essentially creating functional “building blocks” that simplify application construction. Core BPM stitches these functional blocks together. You can rapidly change or restructure them – facilitating agile thinking, enablement and managing them through completion. The functional blocks are typically accessible to both core BPM and Case. This capability library is used to build horizontal utilities and vertical specific applications – delivering on the intended business enablement mission. Process Orchestration is a key mandate of BPM; pulling together multiple human steps, departments, systems and data into an end-to-end, orchestrated and managed set of activities. The real core BPM value is the in place utilization of ERP type data – i.e. read, written, reported on from the system that owns the data – this includes systems like SAP, store management, inventory, asset management, contract systems, content management, etc. Now add digital transformation as it has significantly increased the demand for “content” (files, documents, media files, blogs, etc) to become a pivotal and contextually relevant part of the process. This must happen without replicating the content, instead maximizing the media, files and content in place with capabilities such as media editing, document creation, etc. If you skipped down, here’s where you can rejoin… All of these concepts – BPM, Case, DCM, etc. – have been driven by traditional process and procedural type thinking (step 1, step 2, step 3) – call this waterfall, agile, sprints, process definition, or application design. It is the power of these concepts that made it phenomenally simple for the lay-business user to construct personalized use cases, apps, processes and systems with no concern about BPM, Case or DCM. The glitch is that it also has resulted in isolated transient [BPM] transactions that cannot be tied to other business directives, objectives, or outcomes without a significant amount of “Master Data Management” type effort to glue information together that should not ever have been created in isolation. This transaction isolation is the result of limited inter-project collaboration despite everyone having great intentions. There is not much BPM can do to drive human dynamics here – people will build within their domain, confines and areas of control. People will follow natural behavior and protect themselves, teams and budgets – no type of BPM technology introduced will change this. What we can do is benefit from this behavior, give people the tools to do what they want to do within the individual projects. This challenge will continue to get more significant as BPM becomes more and more simple and closer to the hands of the “Citizen User”. The next major hurdle for BPM is to facilitate the “Citizen User” while ensuring that silo construction efforts become enterprise, business relevant capabilities – and allow companies to look at transactions within context of the revenue and operational demands and expectations. The most logical path to facilitate relevancy is to allow the business to understand the assets, documents, buildings, constructions sites, etc – the “stuff” that drive processes and revenue. This “stuff” can be anything – from a contract to a building to a truck fleet to computer hardware. These items typically exist in a company for long periods of time, up to decades and end up being persistent records (records that hang around and are usable and relevant for extended periods of time). Take an oil rig for example, it is persistent within BPM and there are several processes that it drives. From drilling to ordering to construction to auditing to oil pumping to helicopter flights to staffing, etc. Plus, an oil rig has a lot related “stuff” such as pumping stations, contracts, helicopters etc. Each of these have their own individual lifecycle with processes attached to those elements BPM must bring those transient and persistent transactions together with content – in the manner and pace at which a business thinks and executes. This means configuring and building an enterprise application, asset and organizational change framework without any formal project around it. This means that all of the “stuff” and the related processes can be glued together and can systematically and progressively become an orchestrated BPM solution without breaking agility – by multiple, isolated, non-collaborative projects. The ability to create persistent BPM records surrounded by transient records that drive revenue and operations transcends BPM today. Instead of trying to construct all permutations of step 1, step 2, step 3 so that the process is managed, the persistent record (aka the oil rig) can be the center of the multiple processes. This allows for an oil rig to be defined as it is used. Once the oil rig record (or the idea of the oil rig) has been initiated (to any initial level of initial maturity) one can start mapping processes and procedures around it using BPM, Case or DCM concepts. Now, you are able to construct the progressive and relevant activities around “stuff” that drives the business. You can create linkages with contextually relevant content while evolving the maturity and sourcing of information. This allows for clear business definition of the “stuff” that impacts the business – including information hosted in external systems. OpenText call this approach Information-Driven Design. The “stuff” or persistent records are called entities. Entities have lifecycles and associated tasks. It is the objective to place the power of agile, rapid, isolated capabilities, corporately leveraged, contextually relevant configurability in the hands of the “Citizen User”. We are excited about this approach and how it can deliver greater BPM success for our customers. Come to the Process Suite booth at Enterprise World for a peek at current abilities – and make sure you schedule time to get to the Innovation booth to have a look at what’s coming.

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#OTRoadTrip – Day 7 Recap

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It seems as though my inner clock is just going bonkers because every day had started early and ended late. We’ve crossed a couple of time zones and rely heavily on our smart phones to tell us what time of day it is! Serving the Community – St. Vincent de Paul This morning we had an early start because we were invited to join our Scottsdale team at the St. Vincent de Paul Human Services Campus Dining Room to serve breakfast to the less fortunate. The team of volunteers from our Scottsdale office has been helping to serve breakfast at St. Vincent de Paul’s every month for the past 8 years! This was an initiative that was started by a former OpenText employee and continued on to become tradition. We met Ramona and team at the dining room for 6:30am and were given gloves and aprons and were immediately put to work. Keith and I ended up at the coffee station and Kurtis and Rana were on table-cleaning duties. And then the doors were opened and what followed was something we did not expect to experience. For the next hour and a half, the volunteers at St. Vincent de Paul (and us) served breakfast to over 500 people who lined up around the block for a warm meal. These are people who have had many challenges in life and have landed in an unfortunate situation. They were grateful; they were polite; and they were hungry. It’s difficult to describe the wave of emotions that we felt after finishing up at St. Paul’s. I couldn’t stop saying thank you to the team that allowed us to share in their experience and act of kindness because while we were looking to help, what we got back will stay with us for a long time. At one point, Rana had stopped cleaning tables and sat down to have conversations with a few of the patrons. She shared stories with us of the people we were feeding and some of the stories were heartbreaking. We served people who, at one point in time, worked blue-collar jobs and made very decent money only to find themselves without work and not being able to make ends meet. We met people who once had families and experienced love every day. We fed people who were embarassed that they got back in line to have a second helping and thought we would judge them. We said ‘you’re welcome’ to people who thanked us for just showing up because a smile goes a long way. The importance of community service is not lost on me and I hope that it’s not lost on my colleagues either. Giving back is something we can all do – we just need to find time and seek out opportunities to help. This component of our trip hasn’t been at the forefront because it’s a little more self-serving. When we first proposed this road trip, we wanted to be able to use the forum to drive awareness to things that matter to us as well – to help organizations that are really trying to make a difference. I know this is something that OpenText advocates and it’s why we always share stories of how OpenText employees are giving back all around the world. I believe community service and the people who create and expose others to these types of opportunities are truly valuable. If you’re in the Arizona region and you want to help, please consider this great organization and the initiatives they have proposed: www.stvincentdepaul.net Thank You, OpenText Scottsdale! After we left St. Vincent de Paul, we headed towards our Scottsdale office that was approximately 30 minutes away. We made a stop at Starbucks where we had our first scare in the car. If you ask Keith, he’ll tell you that I almost killed everyone with my driving but Kurtis can attest to the fact that the other driver was totally in the wrong! Anyway, we made it into the Starbucks parking lot safely and got our caffeine fix. Keith claims that now, every time I turn left, he has heart palpatations (he obviously scares too easily haha). When we arrived at the Scottsdale office, we were greeted by many friendly and happy faces! Our colleages gathered into the lunch room and we told them about our journey so far. We shared breakfast and many laughs! What a great group of people we have here – very enthusiastic and funny. Special thanks to Ramona Ferrera, Christine Musil, Chris Minotti and Kristy Cantrell for helping us to organize the entire visit. They were instrumental in making this successful and gathering everyone down for the photo: Thank You, Optima (Partner) After visiting the Scottsdale site, we thought we’d drop in to see our OpenText partner, Optima ECM Consulting. Now, being in Marketing for many years, I have seen the name Optima many times as they are always proud sponsors for our events. This year, they have a 10×10 booth at Enterprise World so be sure to check them out! Beautiful Sedona and the Grand Canyon For those of you who know Keith, you know that there aren’t many times that he is rendered speechless. However, if you want a quiet Keith, take him to Sedona where he will just ogle the scenery. We have never been to Sedona or the Grand Canyon so this was definitely a first for all of us. What we didn’t expect was experiencing three seasons within the span of 2-3 hours. We were warm in Scottsdale and as we headed into Sedona, the temperature quickly dropped. When we were driving through Sedona, it became a winter storm to challenge many winter storms in Canada! Then, onto sunny skies for the drive towards the Grand Canyon. I think mother nature might have a personality disorder… With the Grand Canyon being a bucket list item for Keith, we tried so very hard to make it there on time. We managed to get there for 5pm (sunset is at 5:30) and stopped in at the first photo op stop – Lipan Point. It was freezing and two out of four of us were wearing shorts (based on the weather conditions in Scottsdale). We may look like we’re having fun but really, our smiles were frozen from the first time we got out of the car… Unfortunately, it was too dark by the time we got to the main lookout point but we got a pretty decent preview and will have to come back another time to see it all! Las Vegas, We Have Arrived. After driving another 4.5 hours – with a failed attempt at stopping at the Hoover Dam (long story) – we found ourselves on Las Vegas Boulevard….. It’s not over quite yet. There’s more to come tomorrow! Until then… Mandy #OTROADTRIP

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A Very Special Event with Mark Barrenechea

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As many of you may know, our CEO Mark J. Barrenechea battled and beat Leukemia this year. As proud as we all are of him on his triumphant journey, I am even more proud to say he will be sharing his experience with all of us in a very special session “On Living,” next week at Enterprise World. The session will be held on Thursday, November 12 at 8:30am on the Main Stage. Many of us have heard Mark speak about the industry and our business over many years, but I encourage each of you to come join him to hear about his personal journey and experience. Mark has fought one of the hardest battles of his life and won, and his life has been forever changed. It has been a long road of ups and downs to get him where he is today. He truly hopes in sharing his own journey he can, in some way, help and inspire others on their journey, whatever that journey may be. While he aims to bring hope with his words, we all know this battle requires more. Throughout Mark’s talk and over the following 72 hours, we will be holding a $1 a Tweet fund raising event for Leukemia research. For every tweet sharing your story, thoughts or words of inspiration, Mark will personally contribute $1 to the Leukemia & Lymphoma Society (LLS), up to $20,000. You donate your time and tweets and he’ll provide the funds. The donation will be split between the US and Canadian LLS organizations. Make sure to use #OnLiving, #OTEW and @MarkBarrenechea in your tweets so we can count them and raise money! And, we are not bound by the walls of Enterprise World! We need everyone’s help to spread the word for this great cause. Tell your friends and colleagues, ask them to help, let’s do this! Whatever challenges we face in life, whether health, personal or professional, we are all on a journey and could use some support. Come join us and help us raise awareness, funds and spirits!

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Enterprise World 2015: Out and About in Las Vegas

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Heading to Enterprise World 2015 next week? Congratulations! It should be an exciting installment, made all the more fun by this year’s location—Las Vegas, Nevada. Obviously, there will be plenty to keep you occupied while you’re at the conference. But what should you do to take advantage of your spare time in the evenings, or if you’re flying into town early? For answers to this question we’ve gone straight to the source. Bo Warburton of Supai Systems (a long-time OpenText partner) has offered to provide a local take on some of the things you should see and/or do in Las Vegas. Here are his answers to some of the questions we asked. How long have you lived in Las Vegas? I’ve lived here for 19 years. My wife is a native—when she was born there were only about 60,000 people of working age here. Half worked directly or indirectly for the federal government, including her father, who worked for a major Department of Energy contractor. We wanted to be near family and mine was in the Bay Area, which was way too expensive in 1999. Some things never change. What do you love about living there? I like that I can play the slot machines in my local supermarket, eat dinner at a buffet every night, go bowling in a smoky casino, and see billboards advertising vasectomy reversals every day. Also once we had a Cub Scout event at the Hard Rock Hotel and Casino. That was nuts. Okay honestly, I live very close to the Red Rock National Conservation Area, where we hike, rock climb, mountain bike, and go canyoneering a lot. Also I’m a recreational firearms enthusiast and around here you can just drive into the desert and shoot. In my leafy suburb, part of a huge master-planned development called Summerlin, there are a lot of parks and my life outside of work is pretty much all Little League and band recitals like anybody else’s favorite dad. Plus the airport’s close. What are some fun things that technology pros could check out? Look at vegastech.com for sponsored events. I highly recommend Switch, The Innevation Center, or a tour of Zappos. Even just walking downtown gives you a body-pierced, tattoo-friendly, beret-wearing, tech scene vibe. [Illustration by Thomas Speak] If people have an extra day to look around, where should they go? See above. If it’s a full day, you could take a helicopter tour, visit Valley of Fire or Hoover Dam, or check out Scoot City Tours. A personal friend of mine owns Scoot City and those scooters are awesome (our kids go to school and play baseball together, I have no stake in the business). I have another friend who owns a helicopter and he loves to fly around, so if you are—or should be—a customer of mine…….. What’s the best thing to see/do within walking distance of the MGM Grand? Definitely get out of the MGM Grand. It won’t be easy. That place is huge and scary. But you should try. The strip itself is pretty amazing if you haven’t strolled around. Believe it or not, M&M’s World [below] is pretty fun. Do you know of any great restaurants worth checking out? You can hardly go wrong, honestly, but here are some recommendations you might not otherwise hear about. A small and great Thai restaurant is Le Thai downtown. Hugo’s Cellar in the Four Queens. Lowry’s The Prime Rib Restaurant. Origin India. I have an evening open but I’m not really into the casino scene. Is there something else off the popular radar you could recommend from a local’s perspective? Not sure how late they are open, but we actually have three very cool museums: a Children’s Museum; the Mob Museum; and the National Atomic Testing Museum. If those are closed too early (I don’t know why I wouldn’t just check that myself), check out the Container Park downtown [below]. Is there anything specific that people should remember to bring in terms of attire and/or accessory? It might be a little cooler than you’d expect, especially at night. We are about 3000′ elevation, which is 14 kilometers or whatever in the metric system. Other than that? Bills in small denominations. We love to give and receive tips around here. As far as getting around, is it easy to walk from place to place? Are cabs easy to find and is traffic particularly terrible? Yes, the strip is good and safe for walking and there are cabs. If you rent a car (like to do a day trip, see above) you should be fine, too. Parking is always free in Las Vegas, even valet parking. It’s in the state constitution. Also Uber has established itself here and is getting good reviews. I may register myself as an Uber driver just for this conference. For more on what to expect at this year’s Enterprise World conference, watch our recorded webinar. Bo Warburton is CEO of Supai Systems, one of the leading dedicated OpenText™ Content Server consulting and development groups in the world. Supai Systems is an OpenText partner.

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