Enterprise World

Nashville Notes – Impressions of my First Enterprise World

Enterprise World

I’ve been to Nashville several times before, but never for an event like this. It had everything from Country Singers to an Astronaut – and some great business and technology as well. Welcome to OpenText Enterprise World! On the second day of Enterprise World, someone described it to me as “overwhelming,” and so it was on some levels. There was simply so much to choose from. Over two hundred breakout sessions ranging from business strategy, to software practioner how-to tips,through to  developer sessions that got down to the code level. Alongside were six themed theaters on the main Expo floor each running fifteen minute presentations on an equally wide range of subjects. Plus an Innovation Lab, a Developers Lab, Customer Roundtables, and over forty demo stations; it was a lot to take in. Whether you are a long time OpenText customer, a recent customer going through systems implementation, or a prospective customer – there was something for everyone. And as a relatively new staff member there was a lot for me to take in too; but I couldn’t have asked for a better immersion on the company’s culture, customers, staff, solutions, and products. Everyone I spoke to had a good time. Despite its size and apparent complexity the event ran very smoothly, and all were happy with the experience. Experience was the framework around which my week at Enterprise World was structured as I was managing the Experience Theater for the Customer Experience Management team. We had a steady flow of visitors to the theater to discuss a variety of subjects, and to take a look at the various product demonstrations available. It was interesting to note that most of the conversations were about solving business problems, and how to move towards delivering a continuous customer experience driven by digital transformation initiatives and projects. The changing nature of business was also highlighted in the opening keynote from OpenText CEO Mark Barrenechea as he described the journey from Engagement to Insight across the enterprise. Engagement | Capture | Content | Process | Collaboration | Discover | Exchange | Insight This concept clearly resonated with the audience at Enterprise World and is one I’ll be revisiting in future blog posts on how delivering an exceptional customer experience can drive the journey towards better customer and business insight. If you couldn’t make it to Nashville this year, make a note on your calendars for the week of July 10, 2017 and join us in Toronto next year for what promises to be another exceptional conference.

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Enterprise World 2016: Best Tweets of Thursday

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OpenText wrapped up the last day of Enterprise World 2016 with lots of great feedback from our friends and colleagues on Twitter and social media. We thank everyone for turning out to take part in the collaborative and informative environments brought to life by the various OpenText teams and experts, and we’re excited for what the digital future brings. As we say goodbye to another great year at Enterprise World, we turn our attention to 2017 and to Toronto, Canada–the location for OpenText’s 19th annual Enterprise World. Take advantage of our special discounted offer for conference attendance fees here now. Thursday started off bright and early with a few fun selfies at the Elite Lounge, a place for our friends and partners to gather round and interact with experts in various OpenText solutions. There are definitely some perks to being an Elite member…. These are a few of my favourite things which makes #OpenText the #BestPlaceToWork ✨ #ilovemycolleagues #OTEW pic.twitter.com/mhFKvLFrqi — rana aluraibi (@ranoon) July 14, 2016 HUGE Thanks to our customers & partners for dropping by the Elite lounge. It's great 2C familiar & new faces! #OTEW pic.twitter.com/9iADis6J2J — rana aluraibi (@ranoon) July 14, 2016 We loved everyone’s enthusiasm. Especially when wearing our foam OpenText cowboy hats! Starting early on our last day of meetings #OTEW pic.twitter.com/caTlO71C47 — Luis Fdez-Sanguino (@luisfersang) July 14, 2016 Even though it was the final day, it didn’t stop us from delivering our utmost in all of our breakout sessions and roundtable meetings. @CheckRajul @OTCC @OpenText Impressive turnout for the last day of a conference! — Stannie Holt (@Stannie_OT) July 14, 2016 Getting in one last booth before the doors close! #OTEW2016 #BL pic.twitter.com/asRRwcGFLY — Colleen Mewing (@cocomewing) July 14, 2016 The energy at the conference was enough to make you think it would last for another few days, but alas, all things come to an end… Final product of @opentext cookies for their Enterprise World 2016! Huge thanks to my hubs & friend Jo for all their help making these 900 {hand piped} logos! #OTEW A photo posted by Baked in Nashville (@bakedinnashville) on Jul 14, 2016 at 11:18am PDT However, cookies make everything better. Our final sendoff for Enterprise World was to treat everyone to a great show at the Grand Ole Opry, the most famous country music stage in all of Tennessee. Most popular country singers have performed on the stages of the Opry, and it continues to be a huge attraction for tourists from all over the world. We could tell our guests were having a grand ole’ time… People dancing!!! I can't imagine a best way to finish this awesome Enterprise World #OTEW2016 #OTEW pic.twitter.com/29j07jDWGw — Isidre Royo (@IsidreRoyo) July 15, 2016 Soon to say goodbye to Nashville and very enjoyable, informative and friendly OpenText 2016! #OTEW2016 — Alan Pelz-Sharpe (@alan_pelzsharpe) July 14, 2016 The Events Team at OpenText are already hard at work preparing for the 2017 Enterprise World in Toronto, Canada, but we look back on 2016 with pride and excitement. Thanks to everyone for a wonderful turnout and see y’all next year! To keep up with updates for all things OpenText Customer Care, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here.

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Enterprise World 2016: Best Tweets of Wednesday

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Wednesday’s breakout sessions at Enterprise World 2016 were filled with attendees and experts sharing their experiences and collaborating on various OpenText solutions. To keep you in the loop, here’s a roundup of some of the best tweets of the events as they unfolded. Looking forward to the new frontiers #Magellan will open in #CognitiveComputing @OpenText! https://t.co/s0md2BkKX0 — Stannie Holt (@Stannie_OT) July 13, 2016 We had some great feedback still flowing in from the announcement of Magellan by OpenText, a new way to look at open-ended app development using cognitive environments. Overwhelmed. @OpenText Global Technology Partner of the Year #OTEW2016 pic.twitter.com/R7t6Kaqxqk — Shinydocs (@Shinydocs) July 12, 2016 We celebrated great achievements with our partners and colleagues… Wakey Wakey! You don't miss the great #Businessnetwork sessions today. #OTEW #Opentext https://t.co/fkOr1W1f8z — Kim Proudfoot (@kimproudfoot) July 13, 2016 …But the sessions were about to begin. Throughout the day, we had an awesome turnout at the breakouts and speaker events. I can't believe she's our customer. The best #OpenText Elite champion around. #loyaltyrewarded #OTEW pic.twitter.com/76E4aUcgP0 — rana aluraibi (@ranoon) July 13, 2016 These are the faces of our passionate customers, partners and colleagues. This is my #OpenText! Perfect #OTEW day pic.twitter.com/A5cKe1dEoy — rana aluraibi (@ranoon) July 13, 2016 It's gonna be a sweet sweet day 🍬Welcome to day 2 of the #OTEW expo. Drop by the Elite lounge and grab one or 3 😉 pic.twitter.com/tsBYIDiL8Q — rana aluraibi (@ranoon) July 13, 2016 We met up with amazing customers and partners. One of the many benefits of visiting our Elite Lounge was meeting with our experts in various EIM solutions… and grabbing some sweet treats with a tasty espresso! There's a real life Pokemon @ #OTEW! https://t.co/W3Ui3mymIs — Pamela Braza Pitman (@pamelabraza) July 13, 2016 Gotta catch ’em all, or catch just one (selfie, that is), with the head of Project Bandaroo, Greg Beckman. Congrats @JulieMillard3 for catching a Beckémon. @GregBeckman was caught. Who else can catch him? #Bandaroo #otew pic.twitter.com/AzQxA8euRW — Project Bandaroo (@ProjectBandaroo) July 13, 2016 This was quite the rare Beckémon. Tweets went out hinting at his location throughout the convention center all afternoon! Great job by our events team to setup the #OTEW expo hall! The place to come to see EIM in action @OpenText pic.twitter.com/XuinMm3L8c — Mark Morley (@MarkMorley) July 13, 2016 Here, we got a fantastic view of the venue hall decked out in OpenText branding. We love the panoramic shot. It gives a great perspective on how big the event was. It's a cruisin' time at #OTEW2016 pic.twitter.com/nFhQQnFMwv — Michael Snow (@DAMSnowman) July 13, 2016 Some guests even had a bit of time to experience the beauty of the Gaylord Opryland Convention Center Resort in its entirety. These Delta riverboats meandered through the canals of the Delta section. Can you believe this is all indoors? What a hump day in Nashville at #OTEW. Not gonna lie but I am exhausted! — Sid (@dam_sid) July 14, 2016 We hear ya, Sid…. Our fabulous #OpenText Industry & Value Marketing experts after a productive #OTEW day. Cheers to an awesome team💫 pic.twitter.com/dqpycVc2P4 — rana aluraibi (@ranoon) July 14, 2016 The best part about the event was how engaging and informative all of the sessions were. After a long day that seemed to speed by, our colleagues took off to see some Nashville sights and experience a bit of the nightlife. Cheers! Great night celebrating our customers, partners & friends in #Nashville during #OTEW2016. pic.twitter.com/cqj9y8Dv8D — IQBG Inc. (@IQBGinc) July 14, 2016 What better way to say #TY to our valued customers & friends than a tour of Nashville #MusicCity @opentext #OTEW2016 pic.twitter.com/HzUCjc5t2d — IQBG Inc. (@IQBGinc) July 14, 2016 What a great way to end off a thrilling day. To keep up with all the updates, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here.

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OpenText Magellan—The Next Generation of Cognitive

Enterprise World

OpenText is shaping the future of information with Magellan, our next-generation cognitive platform. Magellan integrates visualization, voice, video, search, text, natural language processing, and semantic and numeric engines. It is cognitive democratized because it is easy to program, affordable and highly accessible, giving our customers access to Apache Spark’s more than 1,000 open algorithms developed by some of the greatest minds in the world. Introducing Magellan at Enterprise World Magellan leverages Apache Spark for open algorithms, and machine learning to help our customers harness the value of their information. It is an open platform built on open standards like HTML5, Java, SQL, and Hadoop. Developers will be able to build on this platform to expand its rich ecosystem. Because it is built on open standards, Magellan is embeddable, offering our customers access to a wealth of well-studied and well-written algorithms. Magellan—Built On Open Standards The combination of Spark’s algorithms with OpenText EIM will give our customers the ability to apply predictive analytics to EIM: from interactive analytics and business intelligence in finance to high performance batch computing for genomics research to connecting millions of homes to real-time stream processing gas meters. The evolution of EIM has moved from governing information to building apps on this information and finally, to its future state, which is to unlock data to find answers. We laid the foundation of the future with OpenText Release 16—the most comprehensive digital platform in the market today. Magellan is the promise of EIM fulfilled. OpenText can now fully automate Engagement to Insight: Engagement, Capture, Content, Process, Collaboration, Discover, Exchange, and Insight. This is as important as when Enterprise Resource Planning (ERP) could automate Campaign to Cash. From Engagement to Insight, customers will be able to answer their most difficult business questions by unleashing the value of their data with Magellan. In the same way that Ferdinand Magellan unlocked the world by circumnavigating it, OpenText Magellan unlocks the potential for the enterprise. We expect to deliver Magellan in the second half of 2017.

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Enterprise World 2016: Best Tweets Monday & Tuesday

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While this year’s Enterprise World was buzzing with activity, some of us on the outside clung to the notifications on our Twitter and Facebook feeds to get a glimpse of the event itself. From the venue and the insightful speaker talks to the interactions between partners, colleagues, customers and solutions experts, some of the tweets coming in were inspiring and so hard to ignore (ok, so we’re a tiny bit jealous). Day 1: Monday The venue mesmerized us as the OpenText branding could be seen decorating almost every corner of the convention center. Nashville, we have arrived! #OTEW #opentext #next7days pic.twitter.com/ZHDeeC1zIA — Mandy Lam (@imandylam) July 9, 2016 Just look at the view! Wow. Biggest conference venue ever #OTEW pic.twitter.com/xRrUTJcnuz — Larry Kim (@larrykim) July 10, 2016 In case you’re wondering, the eatery on the right in Larry’s photo above is Stax, a burger joint in the Delta section of the convention center. The center resort is enormous with 4 giant sections that house restaurants, hotels, shopping areas, recreational and nightlife spots, not including the convention center itself. I am in awe of this place. So grateful to be here. It's going to be an amazing week! #OTEW pic.twitter.com/iYi0G2yay6 — Michael T. Foy (@FoyMichaelT) July 10, 2016 I’m in awe of those real-life indoor palm trees above. Breakfast – ready to start this crazy awesome week! #OTEW #PL A photo posted by Shelley Gunn (@shelley_1974) on Jul 10, 2016 at 8:33am PDT So #OTEW starts tomorrow, definitely something to do after the Euro2016. Looking forward to follow it from the sidelines (pardon the pun) — Søren Kragh Lindbo (@slindbo) July 10, 2016 Lots of great networking over cannolis and churros at Partner Summit this afternoon! Share your pictures w/ #OTEW. pic.twitter.com/Ud5qNjx1Xw — OpenText (@OpenText) July 11, 2016 A look inside the Partner Summit! What a great time to network with colleagues and share stories about the successes of our partners. #OTEW Great time at Partner Summit OTgearing up for the Year of the Partner – intense focus on helping partners be successful — John Price (@OT_JP) July 12, 2016 Day 2: Tuesday Tuesday was the start of Enterprise World 2016 and customers and colleagues from all over the world joined for an amazing start to our day with a keynote speech that revealed some amazing details on what’s coming up for OpenText. Bandaroo = Next generation of Enterprise Content Management and Social Software, changing the nature of work. #OTEW pic.twitter.com/po50t0hhuA — Project Bandaroo (@ProjectBandaroo) July 12, 2016 First up was the announcement of our new collaborative environment for integrating social networks with information engagement. Bandaroo received lots of praise after its first demo revealed a look at the bot interactivity and showcased secure information engagement. Check out the newly-launched Twitter page for Project Bandaroo for more information. Our second big announcement of the morning! Introducing #OpenText Magellan #OTEW pic.twitter.com/h7t7B5vdrV — OpenTextCustomerCare (@OTCC) July 12, 2016 Next up was another sensational announcement for Magellan, a highly cognitive platform that can be used to build apps by anyone, for anyone. #OpenText President Steve Murphy takes the stage to interview Tracy Costello, CIO, Insure the Box. #OTEW pic.twitter.com/2JmsTULyp3 — OpenTextCustomerCare (@OTCC) July 12, 2016 Our president Steve Murphy took to the stage with colleagues from Insure the Box, Alberta Energy Regulator and Westpac Banking Corporation for dialogues on the successes these companies have had with the implementation of various OpenText solutions. We heard wonderful and inspiring stories regarding new technologies being developed as a result of these partnerships. Media is hot here at #OTEW with Experience Suite 16 and Process Suite #cem demo on main stage pic.twitter.com/iIURN9ikLH — marci maddox (@mmaddox2Tx) July 12, 2016 Executive Vice President of Engineering Muhi Majzoub hosted various demos on Release 16 suites, showcasing some of the best features available. having @Cmdr_Hadfield on stage at #OTEW makes me a proud Canadian and a proud OpenText'er #bestplacetowork — Adriana Romero (@maplepapaya) July 12, 2016 Finally, we had the honor and privilege of watching Colonel Chris Hadfield deliver an amazing speech to round off the keynote sessions. He captivated our audience and led us through a fantastic commentary about risk, filled with anecdotes and inspiring words to keep pushing ourselves beyond the limits. Can we say we were starstruck? Conference attendees checking out the local sites. #OTEW #BL pic.twitter.com/3R3fi8xqPK — Colleen Mewing (@cocomewing) July 11, 2016 We had a sneak peek of some awesome selfies at popular photo spots in Nashville. Keep ’em comin’ everyone! Tag your photos with #OTEW on any social media platform for a chance to be featured in our daily Enterprise World Media roundup. To keep up with all the updates, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here!

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Customer Excitement Around Magellan and Project Bandaroo

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OpenText Enterprise World has been the place to be for everything EIM this week, with the opportunity for delegates to learn about how OpenText can help them solve their information challenges and prepare for the digital world. But among the many thousands of conversations taking place between attendees, sponsors and OpenText experts, the two big topics have been Project Bandaroo and OpenText Magellan. Project Bandaroo is set to deliver on the the next generation of enterprise content management and social software, an OpenText project that changes the nature of work. Built on OpenText Core, Project Bandaroo is OpenText’s vision for collaborative working, incorporating social communities, information and project channels, intelligent bots and secure information management, allowing individuals and teams to work with information in a collaborative, social and engaging way. Sign-up for more information on Project Bandaroo. The other big topic of conversation at Enterprise World has been OpenText Magellan, OpenText’s next generation cognitive analytics platform. Magellan will integrate structured and unstructured data, including voice, video, text, natural language and semantics to deliver deep business insight and predictive analytics. OpenText Magellan marks the democratization of cognitive computing!

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Enterprise World Day 2 Recap

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Hello from Nashville! Another exiting day at Enterprise World 2016 and once again, we’re here with a wrap up of the day’s activities. From the Developer Lab to the Expo Floor, the conference was buzzing with partners, customers and OpenText experts. Watch the video below to see or yourself!    

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Congratulations to our Elite and Partner of the Year Award Winners

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Last night saw the OpenText Elite and Partner of the Year award ceremony, with 22 customers and 7 partners being recognized for their outstanding commitment to OpenText and OpenText technology. The Elite awards recognize customers from around the world for their outstanding efforts in delivering business value from innovative and successful Enterprise Information Management (EIM) deployments. The 2016 award winners have been enabling their organizations to accelerate business processes, transform information, maximize data insights and simplify supply chain challenges. The Partner of the Year Awards recognize our partners’ commitment to enabling the digital world, their commitment to OpenText and to providing their customers with solutions that change the way they work with and gain value from information. Adam Howatson, CMO at OpenText, commented “Recognizing the outstanding achievements our OpenText customers and partners have delivered for the digital world is a key part of Enterprise World. Our Elite award winners have reinvented themselves, their workforce, and their markets to truly embrace digital at the very heart of their organizations.” He continued, “Our partners are invaluable in connecting customers with OpenText solutions. Together, we drive new business, establish a competitive advantage, and create value for our customers.” Congratulations to all the Elite Award and Partner of the Year award winners.  More information on the Elite award winners  can be found here.

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Enterprise World Day 1 Recap

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We hope everyone is having a fantastic time at Enterprise World 2016! With hundreds of breakout sessions, exciting keynotes and  customers from all around the globe, Day 1 has been a success! Check out the video recap below to hear more!  

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Enterprise World 2016: Monday Pre-Conference Recap

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Enterprise World got off to a great start! OpenText’s annual conference held in Nashville, TN opened with amazing energy as the pre-conference events continued throughout the day. The Developer and Innovation Labs opened first thing Monday morning, with attendees exploring OpenText solutions and learning how to develop features for open-ended applications. Both labs are open throughout the week! Check out our agenda. Our software engineers and product experts are leading the labs with developer tips and tricks for collaborating with apps using OpenText platforms. Furthermore, the OpenText Partner Summit succeeded in bringing together the best of the best. We heard empowering and informative speeches on the successes of OpenText partners, including updates to the Global Partner Program, which paved the way for discussion about the OpenText vision and strategy. Our friends visiting Nashville for the event took to social media to give the world an insider look at the Gaylord Opryland Resort & Convention Center in Nashville, TN. Below are a few tweets that highlighted some of the moments when our attendees and experts entered the convention center for the first time: To keep up with all the updates, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here!

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Introducing Project Bandaroo and OpenText Magellan

Enterprise Content Management

As part of OpenText’s EIM vision of customer engagement to business insight, Mark Barrenechea CEO & CTO of OpenText announced Project Bandaroo, the next generation of enterprise content management and social software that changes the nature of work. Built on OpenText Core, Project Bandaroo  is a collaborative environment that incorporates social communities, information and project channels, intelligent bots and secure information management to allow individuals and teams to work with information in a way that represents how people work today. Collaborative, social and engaging! A second announcement made by Mark at Enterprise World 2016 delivers on our vision for deep business insights. OpenText Magellan is our next generation cognitive analytics platform. OpenText Magellan will integrate visualization, voice, video, search, text, natural language, semantics and numerics to deliver an easy to program, highly affordable cognitive platform.  Magellan leverages open source technology, and runs on standard (x86) hardware, allowing companies, students, universities – everyone – to build applications that drive deep data insights and cognitive & predictive analytics based on structured and unstructured information. OpenText Magellan marks the democratization of cognitive computing and will be available in the second half of OpenText FY17.

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Enterprise World: We Are All Information Companies

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Welcome to Enterprise World 2016 and welcome to the digital world! Enterprise World is officially off and running. And, the event was kicked off by OpenText CEO and CTO Mark Barrenechea. Mark delivered a keynote to a packed room, welcoming attendees and discussing the future of information. In the digital world, we are all information companies. Whether you are a software company, an insurance company, a car manufacturer or a government organization, information drives all your businesses and operations. This new reality comes at a time when the world is on the brink of a true digital revolution, where three key factors are coming together to drive digital transformation and enable the digital world– extreme automation; extreme computing power and extreme connectivity. These three factors are accelerating the technology curve for all organizations.  Technologies like social, cloud, machine-to-machine (M2M) communications, the Internet of Things (IoT) and cognitive computing are all having profound and disruptive effects. But climbing the curve is insanely hard as business and economic models change, and new, innovative and disruptive competitors enter the market. OpenText has a very clear view of how we can help our customers succeed in the digital world.  We are focused on delivering a single information platform and business network to customers.  We believe that information analytics will deliver deeper business insights, and that the information developer will drive the innovation for future use cases and business processes.  But most of all, OpenText is striving to be the most trusted partner to our customers, providing guidance and technology solutions that will help organizations to climb the technology curve. Tara Mulrooney, CTO, Alberta Energy Regulator (AER) summed up this information driven revolution. By integrating different information streams, AER is able to gain valuable insights that help them to achieve their goals.  For example, aggregating weather and climate information, environmental and air quality information and precise geographic and location data helps the Alberta Energy Regulator to accurately deploy the right resources, the right people and the right assets across the entire 255,000sq miles of the province. OpenText is seeing a profound change in how enterprises are using software to drive their businesses. If the last 20 years were dominated by ERP, the next 20 years will see EIM as the primary technology driver. OpenText believes that EIM is the core to delivering a customer centric business – from customer engagement to business insight. Starting with customer engagement, and covering information capture; content management, compliance and security; business process design and management; collaborative working; information discovery; secure business networks; and finally deep information and business insights, EIM will help customers to drive new markets, new opportunities and new customer engagement. As Mark discusses, we are all information companies.  And OpenText is helping customers to drive customer engagement to business insight, we are delivering new technologies that change the way people will work, and unlocking the power of cognitive computing for everyone.    

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Enterprise World 2016 – Learn How to Improve Process Productivity with Extended ECM Platform

Enterprise Content Management

Enterprise Content Management (ECM) was supposed to be a single solution to all of the myriad business problems. It would let the business owners dictate where and how all data would be stored and structured, apply user rights and retention policies, and most importantly, control what happened to that data over its lifetime. But we all know how that story ended. Users felt constrained by all of the new rules that got in the way of their ability to do their job and were baffled by the complex metadata and classification requirements. Sharing information with external resources (gasp!) became a monumental challenge. And most of all, they resented having to do the real work of their job—be it sales, HR, engineering, or virtually anything else—in one application, then switch to the ECM system to (attempt to) file and find documents related to their business processes. So those very employees that were hired to be self-motivated problem solvers and critical thinkers did what they were hired to do—they found alternative solutions so they could do their job more efficiently. Custom add-on applications were built to handle common processes, while whole industries evolved for things like enterprise resource management (ERP) and engineering document management (EDM). Users switched between different applications to perform different aspects of their job, often to complete steps in the same process. The result? An inconsistently used ECM system and unstructured data that is spread across various (largely uncontrolled) silos with no control and poor personal and process productivity. So what if you took the heart of what ECM represents to your business—the backbone for your unstructured information—and integrated it with the leading application where the work actually gets done? You get Extended ECM and an engine for Digital Transformation.   With Release 16 OpenText launched the Extended ECM Platform, which offers unprecedented integration of Content Suite Platform to ANY  other system. OpenText offers out-of-the-box solutions for many leading business applications like SAP® ERP, Oracle® E-Business Suite, and Microsoft® SharePoint®, but Extended ECM Platform allows organizations to connect their ECM system to as many leading applications as they need, even if no pre-packaged offering is available. With Extended ECM, users get to work in the application they know and prefer, while getting effortless access to the right unstructured information. Metadata is automatically applied from the business object, turning unstructured information into structured. No searching, no switching, and no workarounds. Users are more efficient, processes more streamlined, and the holy grail of “a single source of the truth” is achieved. Best of all, it allows organizations to start with one process at a time and to leverage existing ECM efforts. Extended ECM Platform uses a template mechanism to join business processes with information and documents, so you don’t need to start from scratch. It really is time to rethink ECM and achieve a better way to work. OpenText™ Extended ECM Platform will get you there. And best of all, you can come see it in person at Enterprise World in Nashville, Tennessee on July 11 – 14. Join me at these key Extended ECM sessions: ECM-100 ECM Strategy and Product Direction: Re-thinking ECM for the Digital Enterprise ECM-301 How To: Extended ECM Platform Developer Workshop ECM-237 Putting the X in ECM – Extending ECM into Leading Business Applications Plus, the Content Theater in the Enterprise Expo has recurring demos of all the new Content Suite features, Q&A sessions, and the chance to chat with OpenText experts about anything and everything ECM related. Feel free to stop by anytime!

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Meet the Experts: Oliver Gallienne

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Today in Meet the Experts, we caught up with Oliver Gallienne. Oliver is the Vice President of Professional Services, Enterprise. What excites you most about the industry right now? The unprecedented scope and pace of the change that is occurring.  Every day at OpenText we see , and are part of, amazing examples of how our customers are embracing the changes in our society and economy to drive advantage and growth in their businesses. What does the digital world mean to you? Disruption and opportunity.  Digital allows the creation of new business models and processes that enable organizations to better serve their customers.  It enables the rapid introduction of new players into more traditional markets who are using those new business models to differentiate themselves by the experience they offer. All of this is driving amazing innovation in the industry so it’s an incredibly exciting place to be. Are you ready for Nashville and why? Absolutely, I am more excited about this Enterprise World than any previous one.  First off, this show is all about informing our customers “How To” get the most out of Release 16 and Professional Services is at the forefront of that mission; Secondly, I am really looking forward to hearing Chris Hadfield speak, his book “An Astronaut’s Guide to Life on Earth” is a personal favorite; and Thirdly, as a Brit, I’m looking forward to visiting Nashville Why is this going to be the best Enterprise World yet? Because it is going to be so heavily focused on the “How To.”  We have listened to our customers and have 100% more breakout sessions than ever before along with additional network opportunities and technical speakers What will customers learn about our products at the event? They will have the opportunity to learn how they can use the fabulous features and functions in Release 16 to drive real change in the organisations to be successful in the new Digital world What are the must see sessions in your opinion? EIM-201 Optimize your investment with OpenText Services Programs EIM-202 How to Measure and Enhance User Adoption EIM-203 Implementing an OpenText EIM Center of Excellence EIM-204 OpenText and Success Factors: Transforming Talent Management EIM-205 ECM for Engineering Document Management And, finally, what is your favorite country singer/ song? Glen Campbell’s cover of Green Day’s Good Riddance To hear from more OpenText Experts like Oliver, don’t forget to register for Enterprise World .

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Meet the OpenText Experts: John Radko

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Today in Meet the Experts, we caught up with John Radko. John is the Vice President of Product Development for the OpenText Business Network.   What excites you most about the industry right now? Our business and our customers’ businesses are in transition, and we have the opportunity to help them navigate that transition.  There is so much new technology and so many new ways of doing business, but trading communities are still struggling to rapidly share important information in real time – that is our sweet spot. What does the digital world mean to you? I think the most impactful part of the digital world is where it empowers people.  When technology can get people the right information and context at the right time for them to apply judgement then that is powerful.  But digital technology also has to liberate people from routine processes, or they’ll never have the time to address the key issues in front of them. Are you ready for Nashville and why? Absolutely – I’m looking forward to meeting as many customers as possible, and learning how we can help them better collaborate with their business partners.  I’m also eager to share where the OpenText Business Network is going for a technical and business perspective. Why is this going to be the best Enterprise World yet? OpenText is bigger and better at each Enterprise World, as a result of our organic product development and our acquisitions.  For OpenText Business Network, this is our first Enterprise World since the release of Trading Grid Analytics, and our enhanced offerings for Fax/Notification in Europe and the expanded road map for Managed Services. What will customers learn about our products at the event? There was a huge focus on the Cloud 16 and Suite 16 launch at the last Enterprise World; this time I think customers will get much more insight into what is coming next. What are the must see sessions in your opinion? Top of the list are Mark and Muhi’s keynotes, as they provide the top level strategic view, and insight into what they see as the key market issues In terms of breakouts, I recommend everyone attend the core roadmap talk for any product they are currently a customer of (like B2B-202,203,204 and FAX-203 and 207), and then prioritize customer case studies (like Miller Coors in B2B-105, or Key Bank in B2B-108) and big picture strategic themes (like IoT, B2B-107) And, finally, what is your favorite country singer/ song? Overall, probably Johnny Cash, but the only country singer on my current playlist is Sam Hunt. Thanks John! Don’t forget to register for Enterprise World to hear more from our experts.

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Enterprise World 2016: The Essential Guide to Buying Your Cowboy Boots

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This year, OpenText is proud to host its 18th annual Enterprise World in Nashville, TN, “Music City.” No doubt you’re aware that there are lots of attractions, music bars, restaurants and sights to see in Nashville. But the sign of a great trip is the snazzy souvenirs you bring home with you! And in Nashville, you’re almost guaranteed to bring back something that’s got to do with cowboy boots. Before you step into any western clothing store in Nashville, we’ve put together the essential guide for cowboy boot success. I dare you to try on a pair of cowboy boots and not fall in love. Cowboy boots are versatile and exceptional, comfortable and different, stylish but hardy. A good pair can last you a long time; a great pair will instantly transform your mood anytime you wear them. The size, fit and overall shape are all important factors to keep in mind when you pick out your first pair. You will want to also pay attention to the little details: the size of the toe, the tabs, the upper material, heel height and of course, the embroidery or visual design. When finding your perfect pair of cowboy boots, however, the odds are sometimes against you. There are literally thousands of boot designs and styles to choose from. So we’ll start with the basics. First, cruise through the racks of boots in the store. Sometimes, a pair of boots may jump out at you immediately. Other times, it will take time to go through the different colors, styles and designs as you peruse the options. Embroidered designs or molded leather add interest to cowboy boots. Look for designs that are set apart from the rest. A destroyed leather look, glossy appearance or matte color is particularly striking. As soon as you’ve picked up a pair, have a look at the structure of the boot. There are five parts to a cowboy boot: the shank, tabs, toes, sole and heel. The shank is the main neck of the boot that leads up to the wearer’s calf. This is the part that often features designs embroidered or molded on. If you’re looking to show off the design, you may want to search for one that’s embellished on the toe of the boot instead. Look at the tabs at the back of the shank along the heel line. These tabs play an important part in making sure that the cowboy boot pulls onto your foot without problems. Next, look at the toes. There are several different kinds of toe styles, such as pointed, squared-off, rounded and angular. While the shift in recent years has been towards more pointy styles, it all depends on your preference, of course. Cowboy boot toes slant upwards because they are meant to fit into saddle stirrups and are easier to slide feet into than traditional shoes. The sole can feature multiple materials, although a leather sole ensures the best comfort. In addition, some boot styles feature anti-slip rubber soles. Consider the heel height. In Western movies, cowboy boots typically had a thicker heel to make the actors more imposing, but lower heels may be easier to walk in. The heel can have two styles: Western, which angles inwards to the sole and Roper, which stretches straight down. Pay attention to what kind of material the boot is made from. Some types of leathers such as cow or ostrich leather are much more flexible than others. Cowboy boots can also be made from python or alligator skins, which are more exotic. As a result, the price tag for a good pair of real-leather cowboy boots will run no less than $200 US. Regardless of what type of material you choose, all boots will require regular maintenance and care. A benefit to owning a pair of cowboy boots is that leather is stretchy and breathable, so eventually the boot will shape nicely to your feet. Once you find that one true pair, the appeal will last for life! Even if you change up your pair of boots in the future, there’s always something great about picking out a pair of boots that were made for walkin’! Register for Enterprise World today to size up your perfect boots and get learn about OpenText products at our breakout sessions, design labs and workshops from  July 11-14. No spurs needed!

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Meet the Experts: Marci Maddox

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Meet Marci Maddox, our featured Meet the Expert for today. Marci is the Senior Director of Product Marketing for CEM. What excites you most about the industry right now? Thinking back to the introduction of the world wide web and the introduction of the “web browser”, few could have imagined the wonders that would come to life –  online shopping,  social media, video chats or the encyclopedia at our fingertips.   We are now entering a new era where big data, augmented reality and machine to machine (or Internet of Things) innovations are going to reshape our daily lives.  No longer in this information-rich world is engagement with a customer, employee or partner a one-way street.  Every interaction offers an opportunity to connect better, be persuasive or gain insight into a customer’s needs and present a dynamic and personal on-brand experience.  For marketers this means increasing awareness and conversion and, ultimately, building those highly-prized references and advocates. For customer care, it is quickly turning a frustrating situation into an opportunity to gain a customer for life. There is an opportunity to leverage information and tools to improve customer lifetime value – not just from a CFO numbers perspective, but for brand loyalty, cross-sell and customer satisfaction. What does the digital world mean to you? With the abundance of data at our fingertips today, there are new challenges and new opportunities arising in the world of customer engagement. While legacy enterprise technology is not equipped to deal with this new class of information, there are tools available now that will allow you to turn big data into differentiated, personal customer experiences.  We will not get away from printed marketing material or phone support for a while yet.  But organizations have this great opportunity in front of them to develop a digital strategy that embraces online self-service and insightful assisted-services that support a continuous end-to-end customer journey. Are you ready for Nashville and why? Ready and Excited for Nashville!  Not only because I am a native Texan and country music and bar-b-que are as necessary as water and air, but we have our first opportunity to show off the latest in CEM – both the newest acquisition of OpenText TeamSite, OpenText MediaBin, OpenText Qfiniti and OpenText Explore but also the enhanced Experience Suite release 16 products. Why is this going to be the best Enterprise World yet? This year’s Enterprise World takes a different approach to helping our customers hear about the best practices and gain new ideas on how to use the products they own and complementary products that can further enhance their daily life. There are many more technical how-to sessions for practitioners and developers, plus with the extra track sessions, we can take a deep dive approach into the art of the possible. What will customers learn about your product area at the event? Customers, partners and other attendees will take away ideas and best practices to immediately put into action and an understanding of our strategic roadmap to help them plan their next digital transformation project. What will you be showcasing/ demonstrating? We are excited to once again have our Experience Theater that showcases an end-to-end experience digital content creation to publication story.   We will also have sessions to learn more about the OpenText TeamSite, OpenText MediaBin and OpenText Qfiniti products and theater talks on various CEM topics.   Experience Suite release 16 showcases the newly introduced Communications Center and Experience Analytics, to Adaptive Media for business applications and easier web site creation and publication- there is something interesting for everyone to see. What are the must see sessions on your product area? So hard to narrow down, but the top ones would be: CEM-100 CEM Strategy & Product Direction: Designing a Continuous Digital Customer Experience CEM-104 Use testing and personalization to turn digital customer experiences into profit and loyalty CEM-204 Enhance OT Experience Analytics with Custom Insights CEM-215 Mining Customer Interactions for Marketing Insights And, finally, what is your favorite country song? There are so many great ones out there, but if there is one song that my daughter and I turn up the volume, roll down the car windows and belt out singing as loudly as we can time and time again, is Tim McGraw’s  “Live Like You Were Dying”.    Embrace life and do not be afraid to try new things. Thanks Marci. To hear from all our OpenText Experts,  don’t forget to register for Enterprise World .

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Meet the Experts: Mark Gamble

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Who’s ready to meet another OpenText Expert?  Well today in Meet the Experts, Mark Gamble gives us his thoughts. Mark is the Senior Director of OpenText Analytics Technical Marketing. What excites you most about the industry right now? Big data analysis and BI is extremely exciting now, mostly because enterprises are realizing that analytics is a key to business success, and that it needs to be an integral part of any digitization effort. Digitizing inherently creates data, which can then be measured and mined and put to use to improve operations and customer engagement. What does the digital world mean to you? It means a world in which the entirety of consumer or social experience is consistently instantaneous and relevant. Digitizing information and processes, and harnessing analytics coalesce to yield a multitude of benefits – customers get product recommendations on their phones right when they need them, patients send medical stats to physicians from their wearable devices, sensors can instantly alert commuters to traffic backups , and the list goes on. Are you ready for Nashville and why? I’m ready to show off analytics demos and talk about customer case studies! We have planned several exciting analytics exclusives just for Enterprise World, including brand new Content Server Insight dashboards, IoT analytic apps, and ElectionTracker ’16. Make sure to visit us in the Expo Hall to see the cool stuff we built just for Nashville! Why is this going to be the best Enterprise World yet? This year’s event will be more focused on customer education than ever before. Our emphasis is to make the event a great learning experience for all attendees, who will leave armed with skills to apply in their own workplace immediately. What will customers learn about our products at the event? Analytics customers will learn how Analytics Suite 16 enables self-service data discovery, allowing users to upload, model and visualize data without IT assistance. Customers will also learn how to analyze unstructured data from raw text, and how to properly visualize the data with meaningful charts and graphs. Lastly, customers will learn the deeper nuances of advanced predictive analysis, as well as the finer points of API integration. What are the must see sessions in your opinion? A “dont miss” set of sessions is the Analytics Suite hands-on workshop, a 3-session series that walks progressively through several hands-on exercises. Students will get to perform predictive analysis then create visualizations and dashboards of their findings, all working with OpenText Analytics live product! There is simply no better way to learn about the Analytics Suite than to take it for a test drive, this is your chance! The sessions are ANA-200 through ANA-202 in your session program. And, finally, who is your favorite country singer? Thats easy: Johnny Cash. He’s the most rock-n-roll country singer of all time! Well said Mark and don’t forget Enterprise World is full of OpenText experts, so sign up today.

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Enterprise World 2016: Best Honky-Tonks and Music Bars in Nashville

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You’re registered to attend Enterprise World 2016.  You have your itinerary in-hand. Enterprise World is packed full of activities to keep you busy, but make sure you find some time to explore Nashville, TN too. It’s easy to get lost in the beautiful city of Nashville, home to OpenText’s 18th annual Enterprise World. Nashville is known as “Music City” and is where many famous musicians began their careers – and some just never left! So grab some colleagues or new friends, discover the music culture and visit some of the best music bars and honky-tonks this side of the Mississippi. To start you off, I’ve whipped up a list of acclaimed spots, including local holes-in-the-wall to the finest pubs. Feeling adventurous? The best area to find live music venues is at the District, a combination of 3 smaller districts in Nashville: Downtown, Gulch and Sobro. Here’s a quick tip. Even though all restaurants are technically smoke-free, many bars still have smoking and non-smoking sections. Good news for some, bad news for others. Best Honky-Tonks and Music Bars in Nashville BB King Blues Club & Grill An all-in-one live music bar and restaurant that will satisfy music, food and drink aficionados. Features a menu packed with Southern comfort foods and flavors that hail “from New Orleans all the way to the Mississippi Delta” and happy hours from 6-12 p.m., Monday through Friday. If you’re lucky enough to buy tickets to a live show, get 2-for-1 drink deals. Located on 152 2nd Avenue North. Tootsie’s Orchid Lounge This bar is pretty distinctive as its exterior is painted a grape-juice purple. The inside is just as striking, with an upper and lower level including a rooftop, each of them features a bar and stage for upcoming songwriters and seasoned pros to play a few tunes. This place has a unique history, having seen the likes of Kris Kristofferson, Patsy Cline and Willie Nelson and serving as the setting for films such as the Coal Miner’s Daughter. There’s even an Elvis statue outside in front of Legends Corner for selfies. If you order any of their specialty drinks, you get a free Tootsie’s tumbler or a tall glass to take home. Located on 422 Broadway. Lonnie’s Western Room Got a tune you’ve been itching to belt out? Why not try to embarrass yourself and your friends at Lonnie’s, an acclaimed spot for every tourist to test out their vocal strings. The likes of Kathy Griffin and Jimmy Fallon have visited this rugged country bar. The venue also appeared in popular magazines such as Stuff Magazine and Esquire and in advertisements for Chevy Silverado trucks. Located on 308 Church Street. Bluebird Café If you’re a Taylor Swift or Garth Brooks fan, visit the venue that launched their careers! The café has been around since 1982 and has seen many faces, old and new, travel through the stage. There’s a strict “Shhhh!” policy in place to pay respect to performing artists, so don’t plan on going here if you’re feeling conversational. Located on 4104 Hillsboro Pike. Layla’s Bluegrass Inn Find quality talent in a variety of genres at this location, from Bluegrass to Americana and Newgrass to Rockabilly! The sign screams “Broadway” but the musical notes drifting from within have a pure unparalleled Southern sound. Located on 418 Broadway. Wildhorse Saloon If you want free line dancing lessons, a club-lounge feel, live music and award-winning food, the Wildhorse Saloon is your spot. Take a selfie with some of its running horse statues, then try the fried pickles and hot chicken that’s all the rage. You pay a cover charge of $6, but the live acts won’t heckle you for tips! Located at 120 Second Avenue North. The Row Kitchen & Pub With 24 Southern Craft Beers available, this is one spot you won’t want to miss. Every night, there’s a new live show. Try the pancakes, omelets or French toast for breakfast, then coast into the evening with a juicy steak or famous Smoke Stack burger. Located on 110 Lyle Avenue. Station Inn “It’s THE Destination for bluegrass and acoustic music,” says Mr. John Cowan who was the lead singer of Nashville-native band New Grass Revival. If you have a soft spot for intense guitar riffs or for impressive vocal skills, head on down to the Station Inn and order yourself some pub fare. Pizza, hot dogs, nachos, beer and coolers are the perfect complement to catch a show at this venue. Located on 402 12th Avenue South. Legends Corner You’ll want to soak in your surroundings at this place: the walls are decorated with a 12 string guitar featuring Johnny Cash’s autograph, along with dozens of album covers from legendary country singers. Catch tunes from an authentic Juke Box, watch a live band playing and shimmy on the dance floor. Located on 428 Broadway. Exit/IN A great venue for popular acts and newcomers to play tunes. In the past, performers such as Bon Jovi, Jewel and Gavin DeGraw sang on Exit/IN’s stages. The bar is pretty standard, but, if you ask for food, you just might score a sweet deal: they’ll offer you $4 HotPockets that the website claims are “the best in Tennessee.” Located on 2208 Elliston Place. Robert’s Western World Robert’s Western World is a lively traditional country bar which has been deemed “Hillbilly Heaven.” The bar also features a merchandise store where you can find the best boots in town. Check out their boot koozies too. Located on 416 Broadway. Check out some bonus places listed below too: No. 308 Locals and tourists alike love to congregate at this hipster scene-dance venue (featuring all genres, mostly golden decade music or vinyl spins). Happy Hour is from 5-7 p.m., Sunday to Friday. The Guardian, GQ, Southern Living, NY Times have all featured articles on No. 308. Signature shooters are named for famous writers such as Hunter S. Thompson and Dorothy Parker. Located on 407 Gallantin Avenue. Patterson House Don’t let the exterior fool you! Meant to look like a 1930s-era prohibition place, Patterson House is called a “speakeasy,” hence why the bar is tucked inside an unassuming location. The décor adds to the experience of feeling as if you are transported directly into the 1930s. The substantial list of martini drinks includes an impressive preparation ritual! Located on 1711 Division Street. We want to hear about your escapades in Nashville, so send us photos of the music bars you visited! #OTEW

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Accelerate Your Customer Communications Strategy at Enterprise World

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Join us in Nashville this July at Enterprise World 2016 to learn, and share, the latest in Customer Communications and how to turn your regular customer communications into a powerful marketing asset. With OpenText™ Communications Center you can maximize the effectiveness of your communications, not only by providing a single, consistent look and feel across all devices, but also by creating a dialogue from the document. Also, because the channels are linked, a customer can, say, initiate an application from their email reader and complete it on their tablet at a later time or date. Communications Center provides the robust, enterprise-grade CCM solution that you need to effectively generate and manage communications that connect all of your business systems, while providing up-to-the-minute critical information to your customers, partners, vendors and personnel. You can find out more at the upcoming OpenText Enterprise World conference in Nashville the week of July 11th. The focus for Enterprise World 2016 is to provide more informative and detailed technical sessions alongside customer case studies, making it our most informative user conference to date. For example, the OpenText Communications Center specific sessions on offer in Nashville include: Fast tracking sales from Contract to Digital Signature Developing state of the art Dynamic Templates for Customer Communications Data Gathering Strategies for Customer Communications Management Integrating Customer Communications with Content Server What’s new and what’s upcoming for the OpenText Customer Communications offerings And that’s just a small selection of over 20 sessions around Experience Suite and 200 plus breakout sessions, roundtables, labs, and demos on offer across the whole OpenText portfolio. Enterprise World 2016 is a must attend event for anyone in the Customer Experience and Customer Communications world. If you haven’t yet registered for Enterprise World, now is the perfect time to do so. Come join us in Nashville!

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