Enterprise World

ECM Success in the Real World, Part 2: Email Management

email management

Welcome to the second in a series of blogs highlighting real-world enterprises that have adopted innovative, new approaches to generating measurable success with ECM. This blog turns the spotlight on an organization that’s effectively managing massively growing volumes of email to mitigate risk and cost. As we all know, unabated email growth has become a thorn in the side of most organizations. Annual growth rates of 500 – 1000% are common. Consequently, the traditional “keep it forever” mentality just doesn’t fly anymore; company after company has discovered it’s a one-way ticket to harried records managers, irritated legal staff, and runaway storage costs. What’s the recipe for success, though? One of my favorite customer panels from Enterprise World this year featured pipeline and terminal operator NuStar Energy sharing their journey to optimal email management. Their back-story is fairly conventional. As a relatively young company, NuStar had devoted most of their early operational efforts to fundamental, “keep the lights on” activities; there wasn’t the resources or bandwidth available for developing and implementing Records and Information Management (RIM) policies. In my experience, that’s actually a pretty common refrain for many organizations, regardless of their maturity. And the outcome was predictable, as well. Leaving the end users to manage their own email footprint resulted in rapidly rising storage costs and concerns from Legal and Records Management (RM) about locating information for litigation and compliance purposes. Simplifying is the Key to Success Time was of the essence for NuStar, and the management team’s strategy for bringing their email challenge under control embodied a novel, new way of thinking about implementing ECM. Rather than attempt a traditional ECM integration that blanketed every facet of the enterprise, they identified a specific, tangible issue—email management—and set about sourcing and implementing the appropriate technology and best practices to solve it. Everything, from policy development to change management to user training, was directed toward that defined goal. And, honestly, the results reflect that singular, focused mission. NuStar has been able to realize optimal governance by integrating ECM deep into the email process. They also enhanced productivity by providing a new generation of employees with the options to work the way that’s best for them. There’s much more, behind the success of NuStar’s story—including the OpenText technology that enabled them to achieve a light-touch, multi-tiered email management program and lay an ECM foundation that’s being systematically extended throughout the organization. Take a few minutes to read all about NuStar’s dramatic advances here. As an aside, it’s interaction like this that has me so excited about Enterprise World every year. Being able to experience first-hand how one organization has addressed and conquered email challenges with a solution that makes RM, legal, and business users happy is worth its weight in gold. If you weren’t at Enterprise World this year, start by exploring the NuStar story above, then mark your calendar and plan on attending Enterprise World 2017 in Toronto next July. There’s plenty more where this came from! Also, read the blog on ECM Success in the Real World, Part 1: Document Management.

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ECM Success in the Real World, Part 1: Document Management

ECM

With everyone turning their attention back to work after enjoying the hazy days of summer, I thought it would be a good time for a series of blogs that rekindle the discussion around success with ECM, what it means, and how to achieve it. The reason: Regardless of your type of organization, positioning your ECM environment to drive digital transformation and generate the most value for the enterprise has to be a priority over the rest of the decade. For many, it will mean the difference between competitive triumph and faded irrelevance. For starters, let’s head back to July, where our annual Enterprise World conference offered a wide variety of business and technical insights into the why and how of ECM success. As is always the case, some of the best came from sessions featuring OpenText customers. These are the folks who have already integrated elements of OpenText™ Content Suite into their existing infrastructure and made tangible progress toward realizing their ECM goals. They’ve experienced the real-world opportunities, challenges, and gains first-hand. Integrated real estate company DDR Corp. is a perfect example. Headquartered just outside of Cleveland, DDR owns and manages over 113 million square feet of retail space across the US. Efficiently servicing their large pool of tenants means managing a sizable amount of legally binding documents, as well as coordinating the physical and electronic triggers related to each. In addition, as a publicly traded, self-administered REIT, DDR has extensive compliance requirements. Their road to ECM success through digital document management is textbook. IT VP Kim Scharf has been visionary in driving process productivity through ECM technology. She’s spearheaded a multi-year initiative that’s transformed the company from literally chasing folders full of paper around the office to a finely tuned digital environment that meets the needs of executives, sales, legal, record managers, and the back-office support functions that work with the data. For DDR, ECM success is defined as a paperless document management environment that promotes efficiency and optimal customer service while meeting compliance obligations. And Kim believes it was achieved because—yes—they partnered with OpenText, but more importantly, because they put people, not technology, first. From executive sponsorship through needs assessment, change management, and training, stakeholders across the company were integral to defining and implementing every stage. That’s just one of their innovative approaches. Explore their story and find out more about digital transformation and Enterprise Content Management.

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Enterprise World Highlights: ECM Evolves and Heads Into the Cloud

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And, we’re back in 3…2…1: Happy August! After a few crazy months book-ended by the most extensive product release in OpenText history and a truly insightful, inspiring week at Enterprise World 2016, I’ve been able to make the most of a nice vacation and reflect a bit on how our annual flagship event both summarized and expanded on the happenings of the first half of the year. Interest in the Cloud is Exploding While it’s no secret that the cloud is becoming a priority for many organizations, I was amazed to see just how much interest in it had mushroomed from last Enterprise World to this one. Cloud-based breakout sessions such as Enterprise Managed Services in the OpenText Cloud and Top Questions you need to ask when Upgrading ECM to the Cloud were standing room only in Nashville. A marked increase from last year and a remarkable progression from two years ago when cloud breakouts were more of a curiosity than a must-see. My main observation from talking with the attendees at this year’s cloud-focused sessions? It’s clear that, while many organizations are still just getting their feet wet, most see an ECM future that involves fully harnessing the power of cloud-based solutions. Furthermore, the current and proposed use cases I had the pleasure of hearing about are as endless as, well, a cloud-dotted sky. Organizations are utilizing the cloud to focus on everything from the tactical—freeing up ECM administration resources—to enterprise-level strategic initiatives designed to push innovation on new business solutions. It was also noteworthy that these discussions were consistently peppered with the sort of benefit statements CFOs like to hear; things like lowering capital costs and shifting to more economical SaaS-structured payment models. The cloud devotees have really been doing their homework! Re-Thinking ECM is Definitely a “Thing” The role of ECM is changing and organizations are successfully shifting to viewing ECM in a new light. This year, I had strikingly fewer discussions devoted to traditional ECM terms like storage, compliance, governance, and records management. Customer emphasis is now on how to best elevate ECM solutions to enhance productivity for processes and people. Optimal governance is just expected. My take on this: ECM has matured and many organizations are comfortable with the baseline management of the content currently under the purview of their ECM platforms. Existing ECM implementations are doing their job storing content and ensuring that information is following the appropriate governance path throughout its lifecycle. The general feeling is, that’s fine, but not enough. Most of the customers that I spoke to are now looking for ECM to do more as they target digital transformation in a post-analog world. The reasons? They’re bang-on in envisioning a new competitive and customer service landscape where ALL the digital data in an organization has to be easily accessible to play a symbiotic role in success. And they’re not exactly eager to approach the powers that be with capital requests for new platforms and technologies to try and achieve it. Hence, questions revolved around accomplishing this by extending the reach of their tried-and-true ECM platforms further into business processes and collaborative activities. At times I felt like a hi-tech relationship counsellor as discussions delved into methods to facilitate better communication between Oracle and Salesforce or why it’s critical for structured and unstructured information to come together to contribute to a common goal. Bottom line: all this, and much more, is possible with new advances in ECM capabilities. We can show you how. Of course, Enterprise World made for the perfect forum to host these discussions. A host of product experts, customer roundtables, demo pods, and over 200 breakout sessions provided ample opportunity to gain a better understanding of extending the value of ECM to transform your organization. If you couldn’t make it, we’ve got that covered, too. Kick off your journey into re-thinking the role of ECM while exploring the possibilities.

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Engaging With Manufacturing Customers at Enterprise World 2016

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Well, has it really been two weeks since I attended the best customer conference event I have ever attended? That’s Enterprise World in Nashville where over 2,000 like-minded people came together. It really was a great event. Having only been in the company for 5 months it really accelerated my learning curve on so many levels. But for me the most important thing was connection; putting a face and a handshake to people who have “virtually” been so helpful to me since I joined, and even more so, the chance to meet so many dedicated manufacturing customers from around the world who have invested in being with OpenText. When companies like ours come together with their customers on any level, but particularly, at a face-to-face level it creates a powerful and empowering partnership. In pursuit of that the Industry Strategists at OpenText organized an Industry Group session for customers to connect, engage, and follow-up on Enterprise Information Management themes, in my case, around the manufacturing sector. So how did my first session go? Good considering I had to follow the best keynote I have ever heard, Commander Chris Hadfield, an inspirational speaker, and then there was lunch. So, many thanks to the customers and partners who attended the session. From the start I wanted to promote our manufacturing group as customer-centric so I suggested some topics for consideration: The manufacturing user group meeting should be a meeting between customers and for customers It should provide an opportunity to build a community for connection, engagement and follow up It should meet in person a minimum of once a year at Enterprise World as well as ”virtually” at other times The group should offer the chance to develop working relationships The meeting should provide a platform to kick off next steps for the year ahead And provide the opportunity for customers to present and share the business themes they are addressing with OpenText solutions The session was very productive with interesting discussions. Consensus was that the people in the room would like a forum on which to communicate amongst themselves and OpenText. The customers suggested a good, ready-made and already popular platform could be a Linkedin Group. And if you are thinking Connect, Engage, and follow-up it was a great idea. So OpenText in Manufacturing is about to happen! If interested please contact me at tleeson@opentext.com so you can be part of it from the very beginning – I hope you will join us.

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Nashville Notes – Impressions of my First Enterprise World

Enterprise World

I’ve been to Nashville several times before, but never for an event like this. It had everything from Country Singers to an Astronaut – and some great business and technology as well. Welcome to OpenText Enterprise World! On the second day of Enterprise World, someone described it to me as “overwhelming,” and so it was on some levels. There was simply so much to choose from. Over two hundred breakout sessions ranging from business strategy, to software practioner how-to tips,through to  developer sessions that got down to the code level. Alongside were six themed theaters on the main Expo floor each running fifteen minute presentations on an equally wide range of subjects. Plus an Innovation Lab, a Developers Lab, Customer Roundtables, and over forty demo stations; it was a lot to take in. Whether you are a long time OpenText customer, a recent customer going through systems implementation, or a prospective customer – there was something for everyone. And as a relatively new staff member there was a lot for me to take in too; but I couldn’t have asked for a better immersion on the company’s culture, customers, staff, solutions, and products. Everyone I spoke to had a good time. Despite its size and apparent complexity the event ran very smoothly, and all were happy with the experience. Experience was the framework around which my week at Enterprise World was structured as I was managing the Experience Theater for the Customer Experience Management team. We had a steady flow of visitors to the theater to discuss a variety of subjects, and to take a look at the various product demonstrations available. It was interesting to note that most of the conversations were about solving business problems, and how to move towards delivering a continuous customer experience driven by digital transformation initiatives and projects. The changing nature of business was also highlighted in the opening keynote from OpenText CEO Mark Barrenechea as he described the journey from Engagement to Insight across the enterprise. Engagement | Capture | Content | Process | Collaboration | Discover | Exchange | Insight This concept clearly resonated with the audience at Enterprise World and is one I’ll be revisiting in future blog posts on how delivering an exceptional customer experience can drive the journey towards better customer and business insight. If you couldn’t make it to Nashville this year, make a note on your calendars for the week of July 10, 2017 and join us in Toronto next year for what promises to be another exceptional conference.

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Enterprise World 2016: Best Tweets of Thursday

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OpenText wrapped up the last day of Enterprise World 2016 with lots of great feedback from our friends and colleagues on Twitter and social media. We thank everyone for turning out to take part in the collaborative and informative environments brought to life by the various OpenText teams and experts, and we’re excited for what the digital future brings. As we say goodbye to another great year at Enterprise World, we turn our attention to 2017 and to Toronto, Canada–the location for OpenText’s 19th annual Enterprise World. Take advantage of our special discounted offer for conference attendance fees here now. Thursday started off bright and early with a few fun selfies at the Elite Lounge, a place for our friends and partners to gather round and interact with experts in various OpenText solutions. There are definitely some perks to being an Elite member…. These are a few of my favourite things which makes #OpenText the #BestPlaceToWork ✨ #ilovemycolleagues #OTEW pic.twitter.com/mhFKvLFrqi — rana aluraibi (@ranoon) July 14, 2016 HUGE Thanks to our customers & partners for dropping by the Elite lounge. It's great 2C familiar & new faces! #OTEW pic.twitter.com/9iADis6J2J — rana aluraibi (@ranoon) July 14, 2016 We loved everyone’s enthusiasm. Especially when wearing our foam OpenText cowboy hats! Starting early on our last day of meetings #OTEW pic.twitter.com/caTlO71C47 — Luis Fdez-Sanguino (@luisfersang) July 14, 2016 Even though it was the final day, it didn’t stop us from delivering our utmost in all of our breakout sessions and roundtable meetings. @CheckRajul @OTCC @OpenText Impressive turnout for the last day of a conference! — Stannie Holt (@Stannie_OT) July 14, 2016 Getting in one last booth before the doors close! #OTEW2016 #BL pic.twitter.com/asRRwcGFLY — Colleen Mewing (@cocomewing) July 14, 2016 The energy at the conference was enough to make you think it would last for another few days, but alas, all things come to an end… Final product of @opentext cookies for their Enterprise World 2016! Huge thanks to my hubs & friend Jo for all their help making these 900 {hand piped} logos! #OTEW A photo posted by Baked in Nashville (@bakedinnashville) on Jul 14, 2016 at 11:18am PDT However, cookies make everything better. Our final sendoff for Enterprise World was to treat everyone to a great show at the Grand Ole Opry, the most famous country music stage in all of Tennessee. Most popular country singers have performed on the stages of the Opry, and it continues to be a huge attraction for tourists from all over the world. We could tell our guests were having a grand ole’ time… People dancing!!! I can't imagine a best way to finish this awesome Enterprise World #OTEW2016 #OTEW pic.twitter.com/29j07jDWGw — Isidre Royo (@IsidreRoyo) July 15, 2016 Soon to say goodbye to Nashville and very enjoyable, informative and friendly OpenText 2016! #OTEW2016 — Alan Pelz-Sharpe (@alan_pelzsharpe) July 14, 2016 The Events Team at OpenText are already hard at work preparing for the 2017 Enterprise World in Toronto, Canada, but we look back on 2016 with pride and excitement. Thanks to everyone for a wonderful turnout and see y’all next year! To keep up with updates for all things OpenText Customer Care, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here.

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Enterprise World 2016: Best Tweets of Wednesday

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Wednesday’s breakout sessions at Enterprise World 2016 were filled with attendees and experts sharing their experiences and collaborating on various OpenText solutions. To keep you in the loop, here’s a roundup of some of the best tweets of the events as they unfolded. Looking forward to the new frontiers #Magellan will open in #CognitiveComputing @OpenText! https://t.co/s0md2BkKX0 — Stannie Holt (@Stannie_OT) July 13, 2016 We had some great feedback still flowing in from the announcement of Magellan by OpenText, a new way to look at open-ended app development using cognitive environments. Overwhelmed. @OpenText Global Technology Partner of the Year #OTEW2016 pic.twitter.com/R7t6Kaqxqk — Shinydocs (@Shinydocs) July 12, 2016 We celebrated great achievements with our partners and colleagues… Wakey Wakey! You don't miss the great #Businessnetwork sessions today. #OTEW #Opentext https://t.co/fkOr1W1f8z — Kim Proudfoot (@kimproudfoot) July 13, 2016 …But the sessions were about to begin. Throughout the day, we had an awesome turnout at the breakouts and speaker events. I can't believe she's our customer. The best #OpenText Elite champion around. #loyaltyrewarded #OTEW pic.twitter.com/76E4aUcgP0 — rana aluraibi (@ranoon) July 13, 2016 These are the faces of our passionate customers, partners and colleagues. This is my #OpenText! Perfect #OTEW day pic.twitter.com/A5cKe1dEoy — rana aluraibi (@ranoon) July 13, 2016 It's gonna be a sweet sweet day 🍬Welcome to day 2 of the #OTEW expo. Drop by the Elite lounge and grab one or 3 😉 pic.twitter.com/tsBYIDiL8Q — rana aluraibi (@ranoon) July 13, 2016 We met up with amazing customers and partners. One of the many benefits of visiting our Elite Lounge was meeting with our experts in various EIM solutions… and grabbing some sweet treats with a tasty espresso! There's a real life Pokemon @ #OTEW! https://t.co/W3Ui3mymIs — Pamela Braza Pitman (@pamelabraza) July 13, 2016 Gotta catch ’em all, or catch just one (selfie, that is), with the head of Project Bandaroo, Greg Beckman. Congrats @JulieMillard3 for catching a Beckémon. @GregBeckman was caught. Who else can catch him? #Bandaroo #otew pic.twitter.com/AzQxA8euRW — Project Bandaroo (@ProjectBandaroo) July 13, 2016 This was quite the rare Beckémon. Tweets went out hinting at his location throughout the convention center all afternoon! Great job by our events team to setup the #OTEW expo hall! The place to come to see EIM in action @OpenText pic.twitter.com/XuinMm3L8c — Mark Morley (@MarkMorley) July 13, 2016 Here, we got a fantastic view of the venue hall decked out in OpenText branding. We love the panoramic shot. It gives a great perspective on how big the event was. It's a cruisin' time at #OTEW2016 pic.twitter.com/nFhQQnFMwv — Michael Snow (@DAMSnowman) July 13, 2016 Some guests even had a bit of time to experience the beauty of the Gaylord Opryland Convention Center Resort in its entirety. These Delta riverboats meandered through the canals of the Delta section. Can you believe this is all indoors? What a hump day in Nashville at #OTEW. Not gonna lie but I am exhausted! — Sid (@dam_sid) July 14, 2016 We hear ya, Sid…. Our fabulous #OpenText Industry & Value Marketing experts after a productive #OTEW day. Cheers to an awesome team💫 pic.twitter.com/dqpycVc2P4 — rana aluraibi (@ranoon) July 14, 2016 The best part about the event was how engaging and informative all of the sessions were. After a long day that seemed to speed by, our colleagues took off to see some Nashville sights and experience a bit of the nightlife. Cheers! Great night celebrating our customers, partners & friends in #Nashville during #OTEW2016. pic.twitter.com/cqj9y8Dv8D — IQBG Inc. (@IQBGinc) July 14, 2016 What better way to say #TY to our valued customers & friends than a tour of Nashville #MusicCity @opentext #OTEW2016 pic.twitter.com/HzUCjc5t2d — IQBG Inc. (@IQBGinc) July 14, 2016 What a great way to end off a thrilling day. To keep up with all the updates, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here.

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OpenText Magellan—The Next Generation of Cognitive

Enterprise World

OpenText is shaping the future of information with Magellan, our next-generation cognitive platform. Magellan integrates visualization, voice, video, search, text, natural language processing, and semantic and numeric engines. It is cognitive democratized because it is easy to program, affordable and highly accessible, giving our customers access to Apache Spark’s more than 1,000 open algorithms developed by some of the greatest minds in the world. Introducing Magellan at Enterprise World Magellan leverages Apache Spark for open algorithms, and machine learning to help our customers harness the value of their information. It is an open platform built on open standards like HTML5, Java, SQL, and Hadoop. Developers will be able to build on this platform to expand its rich ecosystem. Because it is built on open standards, Magellan is embeddable, offering our customers access to a wealth of well-studied and well-written algorithms. Magellan—Built On Open Standards The combination of Spark’s algorithms with OpenText EIM will give our customers the ability to apply predictive analytics to EIM: from interactive analytics and business intelligence in finance to high performance batch computing for genomics research to connecting millions of homes to real-time stream processing gas meters. The evolution of EIM has moved from governing information to building apps on this information and finally, to its future state, which is to unlock data to find answers. We laid the foundation of the future with OpenText Release 16—the most comprehensive digital platform in the market today. Magellan is the promise of EIM fulfilled. OpenText can now fully automate Engagement to Insight: Engagement, Capture, Content, Process, Collaboration, Discover, Exchange, and Insight. This is as important as when Enterprise Resource Planning (ERP) could automate Campaign to Cash. From Engagement to Insight, customers will be able to answer their most difficult business questions by unleashing the value of their data with Magellan. In the same way that Ferdinand Magellan unlocked the world by circumnavigating it, OpenText Magellan unlocks the potential for the enterprise. We expect to deliver Magellan in the second half of 2017.

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Enterprise World 2016: Best Tweets Monday & Tuesday

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While this year’s Enterprise World was buzzing with activity, some of us on the outside clung to the notifications on our Twitter and Facebook feeds to get a glimpse of the event itself. From the venue and the insightful speaker talks to the interactions between partners, colleagues, customers and solutions experts, some of the tweets coming in were inspiring and so hard to ignore (ok, so we’re a tiny bit jealous). Day 1: Monday The venue mesmerized us as the OpenText branding could be seen decorating almost every corner of the convention center. Nashville, we have arrived! #OTEW #opentext #next7days pic.twitter.com/ZHDeeC1zIA — Mandy Lam (@imandylam) July 9, 2016 Just look at the view! Wow. Biggest conference venue ever #OTEW pic.twitter.com/xRrUTJcnuz — Larry Kim (@larrykim) July 10, 2016 In case you’re wondering, the eatery on the right in Larry’s photo above is Stax, a burger joint in the Delta section of the convention center. The center resort is enormous with 4 giant sections that house restaurants, hotels, shopping areas, recreational and nightlife spots, not including the convention center itself. I am in awe of this place. So grateful to be here. It's going to be an amazing week! #OTEW pic.twitter.com/iYi0G2yay6 — Michael T. Foy (@FoyMichaelT) July 10, 2016 I’m in awe of those real-life indoor palm trees above. So #OTEW starts tomorrow, definitely something to do after the Euro2016. Looking forward to follow it from the sidelines (pardon the pun) — Søren Kragh Lindbo (@slindbo) July 10, 2016 Lots of great networking over cannolis and churros at Partner Summit this afternoon! Share your pictures w/ #OTEW. pic.twitter.com/Ud5qNjx1Xw — OpenText (@OpenText) July 11, 2016 A look inside the Partner Summit! What a great time to network with colleagues and share stories about the successes of our partners. #OTEW Great time at Partner Summit OTgearing up for the Year of the Partner – intense focus on helping partners be successful — John Price (@OT_JP) July 12, 2016 Day 2: Tuesday Tuesday was the start of Enterprise World 2016 and customers and colleagues from all over the world joined for an amazing start to our day with a keynote speech that revealed some amazing details on what’s coming up for OpenText. Bandaroo = Next generation of Enterprise Content Management and Social Software, changing the nature of work. #OTEW pic.twitter.com/po50t0hhuA — Project Bandaroo (@ProjectBandaroo) July 12, 2016 First up was the announcement of our new collaborative environment for integrating social networks with information engagement. Bandaroo received lots of praise after its first demo revealed a look at the bot interactivity and showcased secure information engagement. Check out the newly-launched Twitter page for Project Bandaroo for more information. Our second big announcement of the morning! Introducing #OpenText Magellan #OTEW pic.twitter.com/h7t7B5vdrV — OpenTextCustomerCare (@OTCC) July 12, 2016 Next up was another sensational announcement for Magellan, a highly cognitive platform that can be used to build apps by anyone, for anyone. #OpenText President Steve Murphy takes the stage to interview Tracy Costello, CIO, Insure the Box. #OTEW pic.twitter.com/2JmsTULyp3 — OpenTextCustomerCare (@OTCC) July 12, 2016 Our president Steve Murphy took to the stage with colleagues from Insure the Box, Alberta Energy Regulator and Westpac Banking Corporation for dialogues on the successes these companies have had with the implementation of various OpenText solutions. We heard wonderful and inspiring stories regarding new technologies being developed as a result of these partnerships. Media is hot here at #OTEW with Experience Suite 16 and Process Suite #cem demo on main stage pic.twitter.com/iIURN9ikLH — marci maddox (@mmaddox2Tx) July 12, 2016 Executive Vice President of Engineering Muhi Majzoub hosted various demos on Release 16 suites, showcasing some of the best features available. having @Cmdr_Hadfield on stage at #OTEW makes me a proud Canadian and a proud OpenText'er #bestplacetowork — Adriana Romero (@maplepapaya) July 12, 2016 Finally, we had the honor and privilege of watching Colonel Chris Hadfield deliver an amazing speech to round off the keynote sessions. He captivated our audience and led us through a fantastic commentary about risk, filled with anecdotes and inspiring words to keep pushing ourselves beyond the limits. Can we say we were starstruck? Conference attendees checking out the local sites. #OTEW #BL pic.twitter.com/3R3fi8xqPK — Colleen Mewing (@cocomewing) July 11, 2016 We had a sneak peek of some awesome selfies at popular photo spots in Nashville. Keep ’em comin’ everyone! Tag your photos with #OTEW on any social media platform for a chance to be featured in our daily Enterprise World Media roundup. To keep up with all the updates, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here!

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Customer Excitement Around Magellan and Project Bandaroo

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OpenText Enterprise World has been the place to be for everything EIM this week, with the opportunity for delegates to learn about how OpenText can help them solve their information challenges and prepare for the digital world. But among the many thousands of conversations taking place between attendees, sponsors and OpenText experts, the two big topics have been Project Bandaroo and OpenText Magellan. Project Bandaroo is set to deliver on the the next generation of enterprise content management and social software, an OpenText project that changes the nature of work. Built on OpenText Core, Project Bandaroo is OpenText’s vision for collaborative working, incorporating social communities, information and project channels, intelligent bots and secure information management, allowing individuals and teams to work with information in a collaborative, social and engaging way. Sign-up for more information on Project Bandaroo. The other big topic of conversation at Enterprise World has been OpenText Magellan, OpenText’s next generation cognitive analytics platform. Magellan will integrate structured and unstructured data, including voice, video, text, natural language and semantics to deliver deep business insight and predictive analytics. OpenText Magellan marks the democratization of cognitive computing!

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Enterprise World Day 2 Recap

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Hello from Nashville! Another exiting day at Enterprise World 2016 and once again, we’re here with a wrap up of the day’s activities. From the Developer Lab to the Expo Floor, the conference was buzzing with partners, customers and OpenText experts. Watch the video below to see or yourself!    

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Congratulations to our Elite and Partner of the Year Award Winners

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Last night saw the OpenText Elite and Partner of the Year award ceremony, with 22 customers and 7 partners being recognized for their outstanding commitment to OpenText and OpenText technology. The Elite awards recognize customers from around the world for their outstanding efforts in delivering business value from innovative and successful Enterprise Information Management (EIM) deployments. The 2016 award winners have been enabling their organizations to accelerate business processes, transform information, maximize data insights and simplify supply chain challenges. The Partner of the Year Awards recognize our partners’ commitment to enabling the digital world, their commitment to OpenText and to providing their customers with solutions that change the way they work with and gain value from information. Adam Howatson, CMO at OpenText, commented “Recognizing the outstanding achievements our OpenText customers and partners have delivered for the digital world is a key part of Enterprise World. Our Elite award winners have reinvented themselves, their workforce, and their markets to truly embrace digital at the very heart of their organizations.” He continued, “Our partners are invaluable in connecting customers with OpenText solutions. Together, we drive new business, establish a competitive advantage, and create value for our customers.” Congratulations to all the Elite Award and Partner of the Year award winners.  More information on the Elite award winners  can be found here.

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Enterprise World Day 1 Recap

Enterprise World

We hope everyone is having a fantastic time at Enterprise World 2016! With hundreds of breakout sessions, exciting keynotes and  customers from all around the globe, Day 1 has been a success! Check out the video recap below to hear more!  

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Enterprise World 2016: Monday Pre-Conference Recap

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Enterprise World got off to a great start! OpenText’s annual conference held in Nashville, TN opened with amazing energy as the pre-conference events continued throughout the day. The Developer and Innovation Labs opened first thing Monday morning, with attendees exploring OpenText solutions and learning how to develop features for open-ended applications. Both labs are open throughout the week! Check out our agenda. Our software engineers and product experts are leading the labs with developer tips and tricks for collaborating with apps using OpenText platforms. Furthermore, the OpenText Partner Summit succeeded in bringing together the best of the best. We heard empowering and informative speeches on the successes of OpenText partners, including updates to the Global Partner Program, which paved the way for discussion about the OpenText vision and strategy. Our friends visiting Nashville for the event took to social media to give the world an insider look at the Gaylord Opryland Resort & Convention Center in Nashville, TN. Below are a few tweets that highlighted some of the moments when our attendees and experts entered the convention center for the first time: To keep up with all the updates, check out the social media pages from the Customer Care team: Twitter: @OTCC Facebook: @OTCustomerCare And don’t forget to read more of the blogs like this one here!

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Introducing Project Bandaroo and OpenText Magellan

Enterprise Content Management

As part of OpenText’s EIM vision of customer engagement to business insight, Mark Barrenechea CEO & CTO of OpenText announced Project Bandaroo, the next generation of enterprise content management and social software that changes the nature of work. Built on OpenText Core, Project Bandaroo  is a collaborative environment that incorporates social communities, information and project channels, intelligent bots and secure information management to allow individuals and teams to work with information in a way that represents how people work today. Collaborative, social and engaging! A second announcement made by Mark at Enterprise World 2016 delivers on our vision for deep business insights. OpenText Magellan is our next generation cognitive analytics platform. OpenText Magellan will integrate visualization, voice, video, search, text, natural language, semantics and numerics to deliver an easy to program, highly affordable cognitive platform.  Magellan leverages open source technology, and runs on standard (x86) hardware, allowing companies, students, universities – everyone – to build applications that drive deep data insights and cognitive & predictive analytics based on structured and unstructured information. OpenText Magellan marks the democratization of cognitive computing and will be available in the second half of OpenText FY17.

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Enterprise World: We Are All Information Companies

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Welcome to Enterprise World 2016 and welcome to the digital world! Enterprise World is officially off and running. And, the event was kicked off by OpenText CEO and CTO Mark Barrenechea. Mark delivered a keynote to a packed room, welcoming attendees and discussing the future of information. In the digital world, we are all information companies. Whether you are a software company, an insurance company, a car manufacturer or a government organization, information drives all your businesses and operations. This new reality comes at a time when the world is on the brink of a true digital revolution, where three key factors are coming together to drive digital transformation and enable the digital world– extreme automation; extreme computing power and extreme connectivity. These three factors are accelerating the technology curve for all organizations.  Technologies like social, cloud, machine-to-machine (M2M) communications, the Internet of Things (IoT) and cognitive computing are all having profound and disruptive effects. But climbing the curve is insanely hard as business and economic models change, and new, innovative and disruptive competitors enter the market. OpenText has a very clear view of how we can help our customers succeed in the digital world.  We are focused on delivering a single information platform and business network to customers.  We believe that information analytics will deliver deeper business insights, and that the information developer will drive the innovation for future use cases and business processes.  But most of all, OpenText is striving to be the most trusted partner to our customers, providing guidance and technology solutions that will help organizations to climb the technology curve. Tara Mulrooney, CTO, Alberta Energy Regulator (AER) summed up this information driven revolution. By integrating different information streams, AER is able to gain valuable insights that help them to achieve their goals.  For example, aggregating weather and climate information, environmental and air quality information and precise geographic and location data helps the Alberta Energy Regulator to accurately deploy the right resources, the right people and the right assets across the entire 255,000sq miles of the province. OpenText is seeing a profound change in how enterprises are using software to drive their businesses. If the last 20 years were dominated by ERP, the next 20 years will see EIM as the primary technology driver. OpenText believes that EIM is the core to delivering a customer centric business – from customer engagement to business insight. Starting with customer engagement, and covering information capture; content management, compliance and security; business process design and management; collaborative working; information discovery; secure business networks; and finally deep information and business insights, EIM will help customers to drive new markets, new opportunities and new customer engagement. As Mark discusses, we are all information companies.  And OpenText is helping customers to drive customer engagement to business insight, we are delivering new technologies that change the way people will work, and unlocking the power of cognitive computing for everyone.    

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Enterprise World 2016 – Learn How to Improve Process Productivity with Extended ECM Platform

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Enterprise Content Management (ECM) was supposed to be a single solution to all of the myriad business problems. It would let the business owners dictate where and how all data would be stored and structured, apply user rights and retention policies, and most importantly, control what happened to that data over its lifetime. But we all know how that story ended. Users felt constrained by all of the new rules that got in the way of their ability to do their job and were baffled by the complex metadata and classification requirements. Sharing information with external resources (gasp!) became a monumental challenge. And most of all, they resented having to do the real work of their job—be it sales, HR, engineering, or virtually anything else—in one application, then switch to the ECM system to (attempt to) file and find documents related to their business processes. So those very employees that were hired to be self-motivated problem solvers and critical thinkers did what they were hired to do—they found alternative solutions so they could do their job more efficiently. Custom add-on applications were built to handle common processes, while whole industries evolved for things like enterprise resource management (ERP) and engineering document management (EDM). Users switched between different applications to perform different aspects of their job, often to complete steps in the same process. The result? An inconsistently used ECM system and unstructured data that is spread across various (largely uncontrolled) silos with no control and poor personal and process productivity. So what if you took the heart of what ECM represents to your business—the backbone for your unstructured information—and integrated it with the leading application where the work actually gets done? You get Extended ECM and an engine for Digital Transformation.   With Release 16 OpenText launched the Extended ECM Platform, which offers unprecedented integration of Content Suite Platform to ANY  other system. OpenText offers out-of-the-box solutions for many leading business applications like SAP® ERP, Oracle® E-Business Suite, and Microsoft® SharePoint®, but Extended ECM Platform allows organizations to connect their ECM system to as many leading applications as they need, even if no pre-packaged offering is available. With Extended ECM, users get to work in the application they know and prefer, while getting effortless access to the right unstructured information. Metadata is automatically applied from the business object, turning unstructured information into structured. No searching, no switching, and no workarounds. Users are more efficient, processes more streamlined, and the holy grail of “a single source of the truth” is achieved. Best of all, it allows organizations to start with one process at a time and to leverage existing ECM efforts. Extended ECM Platform uses a template mechanism to join business processes with information and documents, so you don’t need to start from scratch. It really is time to rethink ECM and achieve a better way to work. OpenText™ Extended ECM Platform will get you there. And best of all, you can come see it in person at Enterprise World in Nashville, Tennessee on July 11 – 14. Join me at these key Extended ECM sessions: ECM-100 ECM Strategy and Product Direction: Re-thinking ECM for the Digital Enterprise ECM-301 How To: Extended ECM Platform Developer Workshop ECM-237 Putting the X in ECM – Extending ECM into Leading Business Applications Plus, the Content Theater in the Enterprise Expo has recurring demos of all the new Content Suite features, Q&A sessions, and the chance to chat with OpenText experts about anything and everything ECM related. Feel free to stop by anytime!

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Meet the Experts: Oliver Gallienne

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Today in Meet the Experts, we caught up with Oliver Gallienne. Oliver is the Vice President of Professional Services, Enterprise. What excites you most about the industry right now? The unprecedented scope and pace of the change that is occurring.  Every day at OpenText we see , and are part of, amazing examples of how our customers are embracing the changes in our society and economy to drive advantage and growth in their businesses. What does the digital world mean to you? Disruption and opportunity.  Digital allows the creation of new business models and processes that enable organizations to better serve their customers.  It enables the rapid introduction of new players into more traditional markets who are using those new business models to differentiate themselves by the experience they offer. All of this is driving amazing innovation in the industry so it’s an incredibly exciting place to be. Are you ready for Nashville and why? Absolutely, I am more excited about this Enterprise World than any previous one.  First off, this show is all about informing our customers “How To” get the most out of Release 16 and Professional Services is at the forefront of that mission; Secondly, I am really looking forward to hearing Chris Hadfield speak, his book “An Astronaut’s Guide to Life on Earth” is a personal favorite; and Thirdly, as a Brit, I’m looking forward to visiting Nashville Why is this going to be the best Enterprise World yet? Because it is going to be so heavily focused on the “How To.”  We have listened to our customers and have 100% more breakout sessions than ever before along with additional network opportunities and technical speakers What will customers learn about our products at the event? They will have the opportunity to learn how they can use the fabulous features and functions in Release 16 to drive real change in the organisations to be successful in the new Digital world What are the must see sessions in your opinion? EIM-201 Optimize your investment with OpenText Services Programs EIM-202 How to Measure and Enhance User Adoption EIM-203 Implementing an OpenText EIM Center of Excellence EIM-204 OpenText and Success Factors: Transforming Talent Management EIM-205 ECM for Engineering Document Management And, finally, what is your favorite country singer/ song? Glen Campbell’s cover of Green Day’s Good Riddance To hear from more OpenText Experts like Oliver, don’t forget to register for Enterprise World .

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Meet the OpenText Experts: John Radko

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Today in Meet the Experts, we caught up with John Radko. John is the Vice President of Product Development for the OpenText Business Network.   What excites you most about the industry right now? Our business and our customers’ businesses are in transition, and we have the opportunity to help them navigate that transition.  There is so much new technology and so many new ways of doing business, but trading communities are still struggling to rapidly share important information in real time – that is our sweet spot. What does the digital world mean to you? I think the most impactful part of the digital world is where it empowers people.  When technology can get people the right information and context at the right time for them to apply judgement then that is powerful.  But digital technology also has to liberate people from routine processes, or they’ll never have the time to address the key issues in front of them. Are you ready for Nashville and why? Absolutely – I’m looking forward to meeting as many customers as possible, and learning how we can help them better collaborate with their business partners.  I’m also eager to share where the OpenText Business Network is going for a technical and business perspective. Why is this going to be the best Enterprise World yet? OpenText is bigger and better at each Enterprise World, as a result of our organic product development and our acquisitions.  For OpenText Business Network, this is our first Enterprise World since the release of Trading Grid Analytics, and our enhanced offerings for Fax/Notification in Europe and the expanded road map for Managed Services. What will customers learn about our products at the event? There was a huge focus on the Cloud 16 and Suite 16 launch at the last Enterprise World; this time I think customers will get much more insight into what is coming next. What are the must see sessions in your opinion? Top of the list are Mark and Muhi’s keynotes, as they provide the top level strategic view, and insight into what they see as the key market issues In terms of breakouts, I recommend everyone attend the core roadmap talk for any product they are currently a customer of (like B2B-202,203,204 and FAX-203 and 207), and then prioritize customer case studies (like Miller Coors in B2B-105, or Key Bank in B2B-108) and big picture strategic themes (like IoT, B2B-107) And, finally, what is your favorite country singer/ song? Overall, probably Johnny Cash, but the only country singer on my current playlist is Sam Hunt. Thanks John! Don’t forget to register for Enterprise World to hear more from our experts.

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Enterprise World 2016: The Essential Guide to Buying Your Cowboy Boots

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This year, OpenText is proud to host its 18th annual Enterprise World in Nashville, TN, “Music City.” No doubt you’re aware that there are lots of attractions, music bars, restaurants and sights to see in Nashville. But the sign of a great trip is the snazzy souvenirs you bring home with you! And in Nashville, you’re almost guaranteed to bring back something that’s got to do with cowboy boots. Before you step into any western clothing store in Nashville, we’ve put together the essential guide for cowboy boot success. I dare you to try on a pair of cowboy boots and not fall in love. Cowboy boots are versatile and exceptional, comfortable and different, stylish but hardy. A good pair can last you a long time; a great pair will instantly transform your mood anytime you wear them. The size, fit and overall shape are all important factors to keep in mind when you pick out your first pair. You will want to also pay attention to the little details: the size of the toe, the tabs, the upper material, heel height and of course, the embroidery or visual design. When finding your perfect pair of cowboy boots, however, the odds are sometimes against you. There are literally thousands of boot designs and styles to choose from. So we’ll start with the basics. First, cruise through the racks of boots in the store. Sometimes, a pair of boots may jump out at you immediately. Other times, it will take time to go through the different colors, styles and designs as you peruse the options. Embroidered designs or molded leather add interest to cowboy boots. Look for designs that are set apart from the rest. A destroyed leather look, glossy appearance or matte color is particularly striking. As soon as you’ve picked up a pair, have a look at the structure of the boot. There are five parts to a cowboy boot: the shank, tabs, toes, sole and heel. The shank is the main neck of the boot that leads up to the wearer’s calf. This is the part that often features designs embroidered or molded on. If you’re looking to show off the design, you may want to search for one that’s embellished on the toe of the boot instead. Look at the tabs at the back of the shank along the heel line. These tabs play an important part in making sure that the cowboy boot pulls onto your foot without problems. Next, look at the toes. There are several different kinds of toe styles, such as pointed, squared-off, rounded and angular. While the shift in recent years has been towards more pointy styles, it all depends on your preference, of course. Cowboy boot toes slant upwards because they are meant to fit into saddle stirrups and are easier to slide feet into than traditional shoes. The sole can feature multiple materials, although a leather sole ensures the best comfort. In addition, some boot styles feature anti-slip rubber soles. Consider the heel height. In Western movies, cowboy boots typically had a thicker heel to make the actors more imposing, but lower heels may be easier to walk in. The heel can have two styles: Western, which angles inwards to the sole and Roper, which stretches straight down. Pay attention to what kind of material the boot is made from. Some types of leathers such as cow or ostrich leather are much more flexible than others. Cowboy boots can also be made from python or alligator skins, which are more exotic. As a result, the price tag for a good pair of real-leather cowboy boots will run no less than $200 US. Regardless of what type of material you choose, all boots will require regular maintenance and care. A benefit to owning a pair of cowboy boots is that leather is stretchy and breathable, so eventually the boot will shape nicely to your feet. Once you find that one true pair, the appeal will last for life! Even if you change up your pair of boots in the future, there’s always something great about picking out a pair of boots that were made for walkin’! Register for Enterprise World today to size up your perfect boots and get learn about OpenText products at our breakout sessions, design labs and workshops from  July 11-14. No spurs needed!

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