How to Identify the Return on Investment of Big Data (Infographic)


If you are a CIO, you know what goes on at a board of directors meeting. This is not the place to be confused when your CEO asks you a simple, commonly asked question, which requires a simple, accurate answer: “What is the ROI of Big Data costs?” Let’s be honest, Big Data is a big, painful issue. It is often recommended to use just a little information in your dashboard if you want to be heard. But at the same time, you want this information to be accurate, right? That’s when you are happy that your data is big. Why is data size so important? Data scientists, for instance, are always asking for big data because they know how predictive analysis can easily be inaccurate if there isn’t enough data on which to base your predictions. We all know this when it comes to the weather forecast – it is the same when it comes to risk anticipation or sales opportunities identification. What’s really new is how easily any software can access big data. If 90% of the world’s data today has been created in the last 2 years alone, what can we expect in the near future?  For starters, the Internet of Things is anticipated to hugely increase the volumes of data businesses will have to cope with. ROI is all about results. Big data is here to stay and bigger data is coming, so the best we can do is to make it worth the trouble. “Cloud is the new electricity,” according to the latest IT Industry Outlook published by CompTIA. But I don’t have good news for you, if you feel comfortable just planning to move your data to the cloud. This is just the beginning. Experts often say that big data doesn’t have much value when simply stored; your spending on big data projects should be driven by business goals. So it’s not a surprise that there is increased interest in gaining insights from big data and making data-based decisions. In fact, advanced analytics and self-service reporting is what you should be planning for your big data. I’ll briefly tell you why: You need to support democratization of data integration and data preparation in the cloud You should enable software for self-service advanced and predictive analytics Big data insights and reporting should be put where they’re needed Why support democratization of data integration and data preparation in the cloud Big data analytics, recruiting talent and user experience top the CIO agenda for 2016, according to The Wall Street Journal; but these gaps will hardly be solved in time, because of the shortage of data-savvy people. Actually, according to analysts, there is an anticipated 100,000+  analytic talent shortage of people through to 2020. So, meanwhile CIOs find solutions to their own talent gaps; new software and cloud services appear in the market to enable business users to get the business insights and advance ROI of big data. Hopefully, someday, a data scientist can provide those insights but platforms like OpenText™ Big Data Analytics includes easy-to-use, drag-and-drop features to load and integrate different data sources from the front end or the back end, in the cloud. Now, I say hopefully because requirements for data scientists are no longer the same. Knowledge of coding is often not required. According to Robert J. Lake, what he requires from data scientists at Cisco is to know how to make data-driven decisions – that’s why he leaves data scientists to play with any self-service analytics tool that may help them to reach that goal. Data scientists spend around 80% of their time preparing data, rather than actually getting insights from it – so interest in self-service data preparation is growing. Leaving the data cleansing to data scientists may be a good idea for some of their colleages, but actually it is not a good idea in terms of agility and accuracy. That’s the reason why cloud solutions like Salesforce are appreciated, because it leaves sales people time to collaborate – adding, editing or removing information that will give a more precise view of their prospects, one that only they are able to identify with such precision. What if you could expect the same from a Supply Chain Management or Electronic Health Record, where data audits depends on multiple worldwide data sources, with distinct processes and with no dependency on data experts at all? In fact, 95% of organizations want end users to be able to manage and prepare their own data, according to noted market analyst Howard Dresner. Analysts predict that the next big market disruption is self-service data preparation, so expect to hear more about it in the near future. Why you should enable self-service advanced and predictive analytics Very small businesses may find desktop tools like Excel good enough for their data analysis, but after digital disruption these tools have become inadequate even for small firms. The need for powerful analytic tools is even greater for larger companies from data-intensive industries such as telecommunications, healthcare, or government. The columnar database has been proposed as the solution, as it is much speedier than relational databases when querying hundreds of millions or billions of rows. Speed of a cloud service is dependent on the volume of data as well as the hardware itself. Measuring the speed of this emerging technology is not easy but even a whole NoSQL movement is advising that relational databases are not the best future option. Companies have been able to identify the ROI of big data using predictive analytics to anticipate risk or forecast opportunities for years. For example, banks, mortgage lenders, and credit card companies use credit scoring to predict customers’ profitability. They have been doing this even when complex algorithms require data scientists, hard-to-find expertise, not just to build but to keep them running. That limits their spread through an organization. That’s why OpenText™ Big Data Analytics in the Cloud includes ad-hoc and pre-built algorithms like: Profile: If you are able to visualize a Profile of a specific segment of your citizens, customers or patients and then personalize a campaign based on the differentiation values of this segment, why would the ROI of the campaign not be attributed to the big data that previously stored it? Forecasting: If the cloud application is able to identify cross-selling opportunities and a series of campaigns are launched, the ROI of those campaigns could be attributed to the big data that you previously secured Decision Tree: You should be able to measure the ROI of a new process based on customer risk identification during the next fiscal year and attribute it to big data that you previously stored in the cloud Association Rules: You can report the ROI of a new recruitment requirement based on an analysis of job abandonment information and attribute it to big data that you had previously enabled as a self-service solution The greater the number of stars shown on the Forecast screenshot above, the stronger the evidence for non-randomness. This is actually when you are grateful for having so much information and having it so clean! Customer analytics for sales and marketing provide some of the classic use cases. Looking at the patterns from terabytes of information on past transactions can help organizations identify the reasons behind customer churn, the ideal next offer to make to a prospect, detect fraud, or target existing customers for cross-selling and up-selling. Put Big Data insights and reporting where they’re needed Embedded visualizations and self-service reporting are key to allow the benefits of data-driven decisions into more departments, because it doesn’t require expert intervention. Instead, non-technical users can spontaneously “crunch the numbers” on business issues as they come up. Today 74% of marketers can’t measure and report on the contribution of their programs to the business according to VisionEdge Marketing. Imagine that you as a CIO have adopted a very strong advanced analytics platform, but the insights are not reaching the right people – that is, in case of a hospital, the doctor or the patient. Let’s say the profile of the patient and drug consumption is available in someone’s computer, but that insight is not reachable by any user who can make the difference when a new action is required. The hospital’s results will never be affected in that case by big data and the ROI potential will not be achieved because the people who need the insights are not getting them, and the hospital will not change with or without big data. This is called invisible analytics. Consider route optimization of a Supply Chain – the classic “traveling salesman problem.” When a sizable chunk of your workforce spends its day driving from location to location (sales force, delivery trucks, maintenance workers), you want to minimize the time, miles, gas, and vehicle wear and tear, while making sure urgent calls are given priority. Moreover, you want to be able to change routes on the fly – and let your remote employees make updates in real-time, rather than forcing them to wait for a dispatcher’s call. Real-time analytics and reporting should be able to put those insights literally in their hands, via tablets, phones, or smart watches, giving them the power to anticipate or adjust their routes. OpenText™ Information Hub offers these capabilities as a powerful ad-hoc and built-in reporting tool that enables any user to personalize how their company wants information and the data visualization to be displayed. You should always ensure that the security and scalable capabilities of the tool you need is carefully selected, because in such cases you will be dealing not only with billions of rows, but also maybe millions of end users. As mentioned at the start of this blog, user experience is also at the top of the CIO’s agenda. True personalization that ensures the best user experience requires technology that can be fully branded and customized. The goal should be to adapt data visualizations to the same look and feel as the application to provide a seamless user experience. UPS gathers information at every possible moment and stores over 16 petabytes of data. They make more than 16 million shipments to over 8.8 million customers globally, receive on average 39.5 million tracking requests from customers per day, employ 399.000 people in 220 different countries. They spend $1 billion a year on big data but their revenue in 2012 was $ 54.1 billion. Identification of the ROI of big data is dependent on the democratization of the business insights coming from advanced and predictive analytics of that information. Nobody said it is simple but it can lower operating costs and boost profits, which every business users identifies as ROI. Moreover when line-of-business users rather than technology users are driving the analysis, and the right people are getting the right insight when they need it, improved future actions should feed the wheel of big data with the bigger data that is coming. And sure you want it to come to the right environment, right? Download the Internet of Things and Business Intelligence by Dresner The Internet of Things and Business Intelligence from Dresner Advisory Services is a 70-page research that provides a wealth of information and analysis, offering value to consumers and producers of business intelligence technology and services. The business intelligence vendor ratings include scores for location intelligence, end-user data preparation, cloud BI, and advanced and predictive analytics–all key capabilities for business intelligence in an IoT context. Download here.

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Resist the Dark Side—Govern Cloud Content, You Must

Cloud content

Everyone knows that cloud and mobile platforms are game changers, offering a long list of benefits. At the top of the list is improved sharing and collaboration. Knowledge workers have always looked for better, faster ways to share and collaborate. It should come as no surprise that they have readily adopted Microsoft® SharePoint®, Microsoft® SharePoint® Online, and other cloud-based repositories. In recent years, users have been moving more and more of their work processes away from their on-premises Enterprise Content Management (ECM) system and into these online applications. According to AIIM (Association for Information and Image Management), as many as 30 percent of users already use “unofficial cloud file-sharing tools” in the workplace. Unfortunately, there is a dark side—at least in terms of security and governance. While these online applications excel for their easy-to-use portal interfaces, they generally lack robust document and records management capabilities. As described by AIIM, this “renegade approach to information sharing completely blindsides the organization—the information now resides outside of all governance, permission and security systems, and quite literally has gone AWOL.” Limited Support for 100% Cloud ECM While the move to the cloud is a near certainty—the benefits are simply too hard to pass up—it is also becoming clear not all content will migrate there in the near future. Many organizations are simply not comfortable moving highly sensitive ECM content at this point. In a 2016 AIIM study about cloud and mobility, less than 20 percent of information management stakeholders believe 100 percent cloud ECM is suitable for their operations. Security and reliability are their primary concerns. Not only do these systems contain proprietary information, but in many cases business processes and third-party integrations are built on top of them—applications that are critical to everyday operations. Balancing the Opposing Needs of Stakeholders It’s a balancing act. Knowledge workers want faster, easier ways of working. And they are willing to bypass restrictive corporate policies to get things done. Those charged with managing risk and security, however, want content securely governed on premises. What is the best way forward? The best approach is to provide tools that do not restrict users—yet provide the level of security and reduced risk the organization needs. Hybrid ECM: Best of Both Worlds Hybrid ECM is an excellent and increasingly acceptable option. In the same 2016 AIIM study mentioned above, the majority of respondents viewed Hybrid ECM as offering the best of both worlds. The entire organization benefits from using the on-premises ECM system for securing, managing, and archiving sensitive enterprise content—and also using a cloud-based application like Microsoft SharePoint Online, for example, to enable easier sharing and collaboration with outside partners and vendors. Synchronization is Key Synchronization technologies are integral to any Hybrid ECM solution. They integrate the cloud-based file-sharing application with the on-premises ECM application and automatically move or copy content to ensure governance. Here are some typical scenarios: Archiving—content is moved from the cloud/SharePoint into the on-premises ECM system for governance and archiving Publishing—content is moved from the on-premises ECM system into the cloud/SharePoint for publishing Synchronization—when content is duplicated in more than one location, synchronization ensures changes in either location are applied to both At the end of the day, the best solution requires little or no effort from the end user. It works seamlessly to support the use of cloud-based sharing repositories while minimizing the dark side—the proliferation of unintegrated, ungoverned content and its risk to the organization. OpenText™ eDOCS offers automated, easy-to-use tools for synchronizing content into your DM. As part of the eDOCS solution, synchronization capabilities are available through eDOCS DM as well as through our SharePoint Integration module. To learn more, visit our microsite.

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Cloud 16 – A Better Way to Work

Cloud 16

As organizations form their digital strategy, cloud is a critical consideration. Organizations that capitalize on new digital methods will be the ones that thrive; building new relationships with their customers and suppliers, optimizing their processes and creating new revenue streams. These organizations demand speed, agility, flexibility, and scalability that can be realized by taking advantage of cloud and hybrid cloud benefits. In short, they demand a “Better Way to Work.” The OpenText Cloud provides a global, secure cloud environment optimized for delivering Enterprise Information Management (EIM) solutions. We own and operate our own cloud, with a global infrastructure and operations across more than 40 data centers and satellite centers around the globe. Our commitment and expertise in cloud security, privacy and trust are key reasons customers trust us to manage their critical applications and information. We have invested greatly into our cloud and virtually all of our products are available to customers in the OpenText Cloud. OpenText Cloud 16: A Better Way to Work   Cloud 16 extends the flexibility for customers to operate in cloud, hybrid cloud and cloud-to-cloud scenarios. Customers have a plethora of integration and deployment options available to them so they are able to have their business problems addressed exactly how and where they need it. This release includes massive innovation across all of the EIM areas with advances in OpenText Cloud Managed Services, Business Network Services and OpenText SaaS applications. The Cloud 16 Digital Platform: Content Cloud 16: Delivering enterprise content management applications in the cloud to accelerate deployment, provide superior managed services and drive productivity through digital transformation. ECM in the cloud can be easier to deploy and less expensive to maintain than building and hosting your own infrastructure, and it can provide maximum flexibility while freeing up IT resources. It is quickly and easily scalable, so businesses can seamlessly adapt and expand without needing to install new hardware. Making the move to cloud means that IT resources can shift the management of ECM solutions to vendor experts, allowing IT to focus on the business critical operations that can help fuel business transformation. Highlights of Content Cloud 16 include: Managed Services for Content Suite 16- Upgrading and maintaining on premises applications can be a costly and daunting task. Let us upgrade your Content Suite into the cloud and we will manage it for you. Amplify the value of your existing applications and never worry about upgrades again. Content Suite Platform Cloud Edition- Optimized for the cloud, this package lets customers quickly purchase and deploy in cloud and hybrid-cloud scenarios. This new package combines cloud operational efficiencies with the flexibility and configurability you would expect from an on-premises deployment. OpenText Core and Content Suite integration-Customers can now securely collaborate in the cloud with Core and have content governed with Content Suite. Archive Center Cloud Edition- An enterprise archiving service running in the OpenText Cloud as a public cloud service. Customers only pay for what they use each month, based on the number of users that log on, transaction volume, and the volume of storage used. Without the need for up-front investment in infrastructure and software, it offers a cost-effective solution that scales with user’s needs. More information on Content Cloud 16 Experience Cloud 16: Empowering businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. Experience Cloud 16 includes: Managed Services for the Experience Suite so you can upgrade your current implementation into the OpenText Cloud and have us manage it for you. Media Management Cloud Edition brings simple, cloud-based media management that is easily purchased and quickly deployed. Communications Center Enterprise brings tailored Customer Communications as a managed service in the OpenText Cloud. Communications Center CRM provides document generation with Salesforce integration. SAP DAM and SAP Document Presentment are also available as managed services. More information on Experience Cloud 16 Process Cloud 16: Enabling businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. Key innovations in Process Cloud 16 include: Process Suite as a managed service, with expert management by EIM specialists. Process Suite has several advances including entity modelling, case management and analytics integration providing process intelligence. Contract Center provides a complete solution for all types of contracts including buy-side, sell-side and other legal agreements. More information on Process Cloud 16 Business Network 16: The evolution of information exchange, OpenText Business Network provides a cloud ecosystem of interconnected trading partners with hyper automation, pervasive integration, and deep visibility across extended business processes, enabling compliance and accelerated time to revenue. The largest B2B network in the world powers customers’ extended trading ecosystems—now with embedded supply chain analytics, mobility for anytime, anywhere access, and deeper support for the entire procure-to-pay processes. Key advances in this release include: Logistics Track and Trace Supply chain analytics Trading partner digitization Invoice compliance Enhanced EMEA data sovereignty Mobility More information on Business Network 16 Analytics Cloud 16: Providing embedded analytics for EIM applications and for custom content sources, fully managed by EIM experts in the OpenText Cloud. Big Data Analytics Cloud Edition is a complete advanced analytics managed service in the cloud. It includes advanced analytics software, maintenance, cloud management plus professional and learning services to accelerate Big Data initiatives. Analytics integration with EIM Suites allows customers of all types to take advantage of advanced and predictive analytics. More information on Analytics Cloud 16 For existing on-premises customers, it is time to consider upgrading to the OpenText Cloud. For new customers, now is the time to subscribe to our cloud offerings and realize the benefits of agility, flexibility and scalability in solving your business problems. Whatever application, solution or information flow your organization requires to meet your business need, we can help to manage your cloud, hybrid cloud or cloud-to-cloud implementation. Experience a better way to work!

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The Rise of the Machines


Terminator’s Skynet and OpenText Core: I’ve recently identified some striking similarities between the two……the question is should we be concerned? I love the Terminator films and their depiction of technology running amok in the future. Of course, it’s horrifying to think about what could happen if physical machines controlled by one central system turned against humans, but – as a tech-head – it’s also fascinating to consider the technology behind it, and compare that to where we sit today. Just for fun, in this blog let’s explore some of the parallels between the fictitious Skynet and OpenText Core. Skynet vs. OpenText Core In the Terminator films, Skynet is a Global Digital Defence Network, one which eventually achieves self-awareness and begins a nuclear war. Yes, markedly different from OpenText Core, which allows business users to manage, access, and share information and collaborate from any device..….unless, that is, you consider it from a pure “knowledge is power” perspective. With hundreds of thousands of people uploading critical business information into one central system, imagine the combined knowledge that’s stored in OpenText Core. What secrets could it hold? What power could it give anyone, or anything that’s capable of mining it for its value? Ok, and back in the real world now, we call this capability “Analytics”, and it’s a big focus for us and our customers today, and likely to be even more so in the future. Constantly Evolving Like the liquid metal T1000 Terminator, which learned from the previous generation of Arnie-style T800 Terminators, OpenText Core is evolving. Built on 25 years of OpenText leadership in information governance and compliance, Core is seamlessly integrated with OpenText Content Suite. It has been built from the ground up to function as a next generation, cloud-based ECM service and is continually evolving – partly based on feedback in user forums to ensure it keeps getting better and better. After being available for only a year, Core has already had 12 updates to enhance its power. Difficult to Destroy If human resistance fighters (or, perhaps more likely, a natural disaster) were able to locate the source of OpenText Core and destroy it, they’d be sorely disappointed to find that Core would just carry on as normal. If you destroy one node it will instantly “heal” (just like the liquid metal Terminators!). With Core, physical hardware duplication in multiple hosting sites would simply and seamlessly route the information and administration through another node. Core has never gone offline. Core is self-healing and always available. Postscript – to save you the effort of leaving a comment to highlight the flaws in my arguments here, I’ll point out a few inconsistencies now below: To allay fears, it is indeed impossible for any one source to access all the information stored in Core. It’s securely encrypted and managed in completely separate tenants for each customer, so, in truth, it wouldn’t form the best source of centralized human knowledge for AI to farm. Besides, we all know the internet itself would be an easier source of information for AI to turn machines against humans. Core is built for business, so the information it holds would be more about corporate knowledge and intellectual property than matters of national defence. Truth is, I can’t see the collaborative efforts of Company X’s marketing department being all that detrimental to mankind’s survival. In the film series, it all started to go wrong for humans on August 29, 2003, when Skynet became self-aware. I’m not sure when Core will become self-aware and it’s currently not on the development roadmap, but who knows – maybe that feature is being held back for a big announcement at Enterprise World in July. So, yes, there are a few leaps in both faith and logic in my argument – but this was all just a bit of fun. We all know this could never really happen. Right?

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HIMSS16: OpenText Prescribes Healthier Patient and Business Outcomes

contact centers

This year’s Health Information and Management Systems Society (HIMSS) Conference is right around the corner.  As a HIMSS North American Emerald Corporate Member, OpenText is proudly participating in the event, taking place February 29 – March 4 in fabulous Las Vegas. This year’s event is shaping up to be a great one.  Not only will OpenText continue to showcase the #1 fax server in the healthcare industry, OpenText RightFax, but joining the conversation is OpenText Analytics, a powerful analytics tools to help make better business decisions and drive better business outcomes. Join us at HIMSS and talk to our industry experts to learn how OpenText is driving greater productivity, efficiency and security in the healthcare industry. With so many reasons to talk to the healthcare experts at OpenText, we’ve narrowed it down to our favorites…. Top 3 Reasons to Visit OpenText at HIMSS Save money. Make the shift to hybrid faxing with RightFax and RightFax Connect: Hybrid faxing combines the power of your on-premises RightFax system with the simplicity of RightFax Connect for cloud-based fax transmission. Learn how to save money and make your RightFax environment even easier to manage. Drive compliance. Better patient information exchange with RightFax Healthcare Direct: RightFax is the only fax server that combines fax and Direct messaging in a single solution with RightFax Healthcare Direct. Learn how you can accelerate your road to interoperability with Direct through this new innovative solution. Make better decisions. Learn about OpenText Analytics products and revolutionize your reporting and analytics infrastructure. This will give you the tools to build the best data-driven enterprise apps. With live data analytics seamlessly incorporated into your apps, you can track, report, and analyze your data in real time. Be sure to visit OpenText at Booth #12113 Hall G, and learn how OpenText will help you save money, increase the security and compliance of patient information exchange, and make better decisions through data analytics.

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Time to Get Your Head Into the Cloud

ECM in the Cloud

The cloud is not a passing trend, it is no longer just about storage and content access. The cloud is helping companies to transform how they do business in the digital world. According to Forbes Insight, 95% of organizations agree that strong information management is critical for business success. No surprise there. As the amount of information flowing through enterprises explodes and knowledge workers become increasingly dispersed, efficiently and effectively getting them the quality information they need to be productive has never been more critical. In fact, over the next decade, most established businesses will sink or swim based on how well they address this core concept. Of course, we’ve all heard hundreds (thousands?) of times that the cloud needs to play a critical role in achieving this. Not to sound like a broken record, but it does. It has to. The physical, on-premises requirements to keep up will soon be out of control and unmanageable. The statement above about sinking or swimming can just as easily be applied to adopting cloud-based technology. Just like every organization is different, there is no single reason why companies are moving some, or all, of their ECM infrastructure to the cloud. Top of mind reasons include; business agility, better access to information, quicker time to deployment, and cost reduction: According to IDG’s 2015 Enterprise Cloud Computing Survey, “48% of enterprises are moving to the cloud to replace on premise, legacy technology today. 46% are adopting cloud applications and platforms due to their speed of deployment, and 43% are focusing on lower total cost of ownership (TCO). 50% of mid-market organizations are adopting the cloud to gain business continuity.” Regardless of the reason, what’s supremely encouraging is that decision makers are steadily becoming more conscious of what the cloud entails and the benefits of incorporating it. Long gone are the days of alternating swings between visions of fluffy, white cotton balls with content lazily living out its days, and dark storm shadows rife with issues related to security, compliance, support, configuration, and cultural upheaval. The cloud has become a stable, trusted thing; it’s defined, distinct, and the benefits are tangible. Take security, for example. One of the main hurdles to cloud adoption for a long time, there is a shift underway as enterprises become more comfortable with cloud security protocols and begin to realize that the security provided in the cloud is sometimes better then what they have behind their own firewall. Cost is another of the hurdles. The cloud now has enough of a track record that enterprises can confidently trust the more predictable maintenance costs and know that the barriers to getting started are almost always much lower. So, yes, people are comfortable with this cloud concept. It works. Organizations are beginning to think they should do something big with it. And that’s the important next step. The cloud should not be about taking what is already in place and simply pushing it to a new medium, it should be about using the opportunity to assess your current business processes and information workflows and envision what they would look like in a perfect world. Are they still relevant? Are they giving your people and processes what they need to be successful tomorrow? Do they match your customers needs? Your partners? Your supply chains? This is a golden opportunity, the possibility for a step-change that’s never really presented itself to organizations before. Think about how you can fine tune, make better, make more agile, and enable a successful next decade. ECM in the cloud is not a one size fits all, nor is it software alone. Whatever is best for your organization can more than likely be realized through the cloud. There are cloud models for public, private, or hybrid deployments that allow your organization varying degrees of protection, management, and cost. There are also cloud service options which can be utilized to ensure transitioning ECM in the cloud is accurate, easy, and trusted. Also, there is a range of services to support an organization’s business, including network operations, cloud engineering, customer support services and client enablement. Is your organization ready to put ECM in the cloud? I’m pretty comfortable in saying, yes. But it’s time to explore for yourself. Take the first steps by learning about the unique OpenText approach to cloud offerings and services.

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How to Play Nice with Compliance

try non-compliance quote-660x330

Compliance is a little like the big, scary kid at the playground. No one wants to make direct eye contact, no one wants to get too close, and no one thinks any good can come of the situation. Unfortunately, no one considers what that big kid can do for them. Oh, poor, lonely, ostracized compliance… sigh… It’s true that you don’t want to mess around with compliance. But that doesn’t mean you can’t roll with it. After all, it’s key to any enterprise: an organization cannot operate if it does not adhere to the laws, regulations, guidelines, and standards relevant to its business. So, how can you play nice with this big, scary kid? 1. Step back and take a good look. What do you need to be aware of? Content and process are at the heart of Governance, Risk Management, and Compliance (GRC), and there are many different regulations and standards around the world. Which ones affect you? Take a look at this Regulatory Compliance & EIM Matrix. It’s a convenient, at-a-glance table of key regulations and standards from across the globe, and it also lists the associated EIM requirements. Download it to keep for quick reference! 2. Listen to what the other kids are saying. What should you pay close attention to and what do you feel confident about? According to a recent white paper from AIIM® and OpenText, Managing GRC with ECM and BPM, the top driver of Governance, Risk Management, and Compliance (GRC) for organizations is avoiding reputational risk. In fact, we found that protecting the reputation was twice as big of a driver as avoiding fines and penalties. (It always comes back to the playground.) Other highlights from the survey include the following: The most common GRC complaints: Multiple, disparate systems to manage compliance documentation Manual, inefficient GRC processes Homegrown systems and tools 40% surveyed say policy management is their biggest challenge with regulatory compliance, and only 9% are confident their policies are up-to-date. 85% believe ECM would help them meet their compliance requirements. The top 5 ECM functionalities deemed most important for GRC: RM, DM, Email Management, Audit Trails, and BPM/Workflow. Get the highlights of the survey in this infographic. For those of you particularly interested in data privacy cloud compliance, another new paper, Data Privacy in the Cloud – Guidance for the IT Professional, from 451 Research®, delves into today’s five biggest issues: The Microsoft Dublin Warrant controversy International eDiscovery and eDisclosure The US-EU Safe Harbor framework The EU General Data Protection regulation Expansion of data privacy laws around the world 3. And play fair. As Former Deputy US Attorney General Paul McNulty said, “If you think compliance is expensive, try non-compliance.” Plus, once you are compliant, you’ll have a big advantage over your competitors—it’s not just a necessary evil. And, of course, you can’t be messed with. Not with Compliance behind you.  

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Four Elements to Enable Your Digital World


I’m sure you’re thinking of how to best enable your digital world—especially after Enterprise World 2015. In Las Vegas, we discussed the strategic principles that guide our long-term roadmap development so we can help our customers make the most of digital disruption. From better user experience to flexible deployment options to deeper functionality and integrations across the suites that drive end-to-end information flows, we believe these strategic principles will create a better way to work. And, now that you are back at your desk preparing your digital enterprise, there are some elements that you’ll want to keep in mind: Cloud Simplify the transition to cloud. Are you looking at a cloud, on-premises, or a hybrid deployment? At Enterprise World, we discussed some recent advances in the cloud from new SaaS apps such as PowerDocs for document creation and iHub for analytics and data visualization to new features in OpenText Core and Archive Center. OpenText Core Ahh, flexibility and convenience for business-ready file sharing and collaboration in the cloud. We introduced new features for OpenText Core: among other enhancements, you can now tag your content and publish files to and import files from OpenText Content Server, plus we’ve improved security and user management through integration with your on-premises Active Directory! Visit to sign-up for a free 90-day trial and get started right away. Analytics Delivering better insight is key to any digital strategy. A sneak peak at our roadmap: we are embedding and integrating analytics across our suites to help you get even more value from existing deployments. For example, you will be able to conduct analysis on content and processes through integration with Content Suite and Process Suite. Wondering what big data analytics looks like? Try a free 30-day trial. Digital Disruption Today’s digital disruptors are using technology to disintermediate entire industries and unseat corporate giants. Now we have new slang to describe this transformational process. In the Internet Era, we talked about being “amazoned”. In the Digital Era, we are talking about being “ubered”. So, yes, digitalization changes everything. It has shattered entire industries, displaced market leaders, and introduced new business models. In our CEO’s latest book, On Digital, Mark Barrenechea explores the incredible potential of digital. Download it for free! And, if you missed it and need some inspiration, watch Mark share his vision for the future of OpenText and the digital world in the EW2015 keynote. Innovation Tour & Enterprise World 2016 Don’t forget Enterprise World 2016 will be in coming to Nashville, TN in July. Sign up today to get seriously discounted Early Bird pricing! If you can’t wait till July to continue the digital conversation, meet us in a city near you on our Innovation Tour 2016. It starts in February, so select your city and register today.

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Getting More Than You Bargained For

matketing optimization

Black Friday and Cyber Monday have come and gone, and I’ve ended up buying in to a new gaming platform. Last year on Cyber Monday I bought a 50″ Sony Bravia TV. It wasn’t the latest model or top of the range, no 3D glasses or 4K – just a normal 50″ TV. But, as I was setting it up, I discovered USB ports at the back which allow me to connect a webcam to make video Skype calls, and also record HD movies and TV directly onto a USB stick.  Both those capabilities were unadvertised when I bought the TV, so as a piece of hardware it’s already exceeded all expectations. But, it gets better.  Last night, an over the air software update added a new ‘PlayStation Now’ menu button on the TV home screen. This gives me access to hundreds of PlayStation games online. The TV that I bought 1 year ago has added new functionality that offers me a new way to consume gaming content. I already subscribe to Spotify for Music and Netflix for films. So now I’m being tempted to subscribe to play PS3 games, even though I haven’t got a PlayStation. For gaming, I’ve already bought into the Nintendo Wii U platform because it has the best family friendly multiplayer games, and I’ve got two children, 7 and 10 years old. I had to make an upfront investment in that Wii U gaming hardware and, up until now, I’ve been tied to buying games released on the Nintendo Platform. Now with the software update that appeared on my TV last night, I get to play Sony PS3 games. My only up-front investment in hardware is a Dualshock4 controller. So the up-front investment in hardware and long term commitment to one supplier (Nintendo) has been broken by Sony’s introduction of PlayStation Gaming as a Service, delivered unbidden into to my living room direct onto my TV. And, they’re making it really easy for me to try before I buy (1 week subscription free).  This is a great example of consumer software developing and innovating at high-speed and disrupting the market. What happens in consumer software also has a knock-on effect for Enterprise Software. When consumers go to work they’re now expecting to see the same speed of innovation in their Enterprise Software. They expect the software tools they use in their day to day jobs to get better and better over time. They expect new features and capabilities to appear and just start working in an intuitive way. Often they don’t even know they need those features until they appear on the screen one day, offering them a better way to work. OpenText Core is currently an Enterprise-ready Document Management and collaboration service in the cloud. The ability to constantly add new capabilities is one of the great advantages of SaaS versus traditional on-premises software installations. And, over the last year, Core subscribers have seen many new capabilities added – and it’s going to get even better. I’ve seen what’s planned for Core between now and March 2016 and it’s really exciting. Existing Core users will be delighted. If you subscribe now you can get a free trial with no commitment or credit card details required. – Hint: subscribe to the Enterprise version free for 90 days – it’s got more features and capabilities than the other versions, and that’s where the best features are coming over the next 3 months. So what did I buy this Cyber Monday? A PlayStation Dualshock4 Controller.

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Three Ways Cloud Changes Product Management


Has the cloud really changed product management? Indeed, the widespread deployment of software in the cloud is prompting many software product management practitioners to extend and update the role of product management to address the unique requirements and opportunities of cloud-deployed software. Here are three ways that managing cloud products differs from managing on-premises products. The scope of the product manager is expanding. When a company offers its software in the cloud, product managers must lead the product-related activities well beyond the code exiting QA, which traditionally marked the completion of an on-premises software release. In the world of cloud-deployed products, the product manager must continue to lead the product team until the release is deployed in the production environment and is available for customer use. This expanded role means product managers must gain new areas of expertise, coordinate with additional functional groups, such as IT Operations and DevOps, and define new aspects of the customer solution, including SLAs, security services, and high-availability and disaster-recovery options. Ease of deployment is (finally) a top priority. Although most product managers historically intended to minimize the total cost of ownership for traditional software products, more often than not, these requirements never quite got to the top of the product backlog. Now that the companies developing the software also typically provide it via the cloud, minimizing the cost, effort, and time to deploy and operate the software is critical to providing price-competitive cloud solutions. Ease of deployment, therefore, has finally made it to the must-have list. Existing users have more leverage.   Cloud service providers have greater insight into how their customers use their products, and the cloud deployment model fosters a closer ongoing relationship with users. In turn, customers have raised their expectations that vendors must deliver a continual stream of increasing value. As a result, understanding and satisfying the needs of the current installed base will consume more product management attention and development resources than before. Product managers’ roles and responsibilities, as well as their importance and impact, have expanded in this era of cloud-deployed applications. To seize the opportunities created by cloud, product managers will need to expand their leadership to extend to the deployment of the software into the production environment, define new dimensions of the customer experience in the cloud, reduce deployment costs, and increase their focus on the installed base to maximize customer retention.

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Moving at the Speed of Cloud: Innovation, Insight, and Integration in the OpenText Cloud

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As customers look to their digital transformation they are increasingly looking to the cloud to provide them with agile business options and improved productivity while maintaining control of their critical information assets. At OpenText, we provide cloud and hybrid cloud options with seamless movement between on-premises and cloud. Here is a look at some of the recent and emerging cloud innovations: Innovation Our growth in SaaS apps is significant, from advances in existing SaaS applications such as OpenText Core with many new features including Outlook® integration, AD Synch, and Content Suite integration. Archive Center with Exchange online support, file system, and email handling as well as CMIS and custom file support. And there are new SaaS offerings such as PowerDocs, which drives customized document creation, to iHub bringing easily purchased and deployed analytics for any data source. There are new, simple to buy, and easy to deploy standard Managed Cloud Services Packages (MCS). MCS offerings provide complete flexibility to have custom configurations and choices within cloud and hybrid cloud implementations. Now there are also simple standard offerings in Content Suite Cloud Edition, Media Management Cloud Edition, and Big Data Analytics in the cloud. These standard packages have a range of options for service level, functionality, and capacity growth. They are available today with currently shipping products and will also be a part of the Cloud 16 release. Industry solutions and features sets have been added in the cloud. Healthcare Direct for RightFax, which will soon be available with Fax2Mail, provides the ability to translate fax transmissions into direct messages so customers can comply with recent US healthcare legislation and not have to change their business processes. ROSMA addresses Procurement Performance Management, and Core has added features requested by legal and professional services organizations. Insight As we amass greater and greater volumes of information, both structured and unstructured, gaining a true understanding of what the information shows becomes increasing challenging. That is where analytics comes in. Big Data Analytics in the cloud and iHub provide analytics services and allow customers to create their own analytics reporting without the need to have a data scientist on staff. Analytics has been embedded and/or integrated with all of the EIM Suites to provide that insight for customers. The Trading Grid will provide business analytics and logistics Track and Trace for supply chain shipment visibility. Analysis on content and processes is provided through integration with Content Suite and Process Suite. Analytics as a Service in the Cloud allows customers to “bring their own data” and very quickly begin to analyze it and gain insights that can drive their business. Integration We believe it is a hybrid world, and customers need to have the flexibility to integrate their cloud systems with on-premises systems. We provide complete flexibility to integrate with any system on-premises, in the OpenText Cloud, and with other clouds. Many of our Managed Cloud Services customers choose hybrid implementations. Recent innovations in this area include Archive Center CE with SAP® integration and integrations with SAP Hana and S/4Hana.  There is also a new integration that brings the power of ECM together with Salesforce®. In the OpenText Cloud, customers can have integrations across EIM suites and with their other systems on-premises or in other clouds or operated and fully managed in our cloud. We see an increasing number of customers taking advantage of this option. Cloud 16 While some of this innovation is available today, most of it comes together in the Cloud 16 release that consolidates suites and applications in five major areas. This release will be followed by quarterly releases that bring innovations to customers on a more frequent basis. OpenText Content Cloud 16 provides information governance options that are quickly and easily deployed and fully managed in cloud and hybrid cloud scenarios. The Experience Cloud 16 empowers businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. OpenText Process Cloud 16 enables businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. OpenText Analytics Cloud 16 provides embedded analytics for EIM applications and for custom content sources fully managed by EIM experts in the OpenText Cloud. OpenText Business Network 16 provides a B2B integration platform for managing transactions such as EDI and On Demand messaging with platform services and Managed Services options. Customers can try beta versions of Cloud 16 now, and it will be released in March 2016 and then enjoy ongoing quarterly releases of new innovations. We are moving at the speed of cloud to bring innovative solutions to business challenges.

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The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16


We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

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A Great First Impression as Travellers Arrive at Las Vegas


I was delighted to see the OpenText Core banners in the arrivals area as I came through Las Vegas airport today. It certainly elevates the OpenText brand and spreads the good word about Core. The OpenText banners manage to make a memorable impression at an airport where the sheer number of other brands competing for mind-space is mind boggling. We’re competing with rows of screens depicting beautiful airbrushed models enjoying luxury brands with the colour contrast turned up to max. The OpenText banner campaign uses blanket coverage at every baggage reclaim carousel at Las Vegas airport, and I think that’s more effective than having a dispersed advertising campaign across the airport. It’s like a concentrated triple hit of espresso versus a long skinny late diluted with milky froth and it makes a great first Impression as travellers arrive at Las Vegas. OpenText also has only one chance to make a good first impression when it comes to Core itself. In a world where gratification is immediate, you have mere seconds to captivate someone and demonstrate how a product or service can be of use to them. Core is instantly usable and that will become immediately apparent at Enterprise World, because it’s the platform being used to share all the presentations with the attendees. Core allows Enterprise World attendees who see presentations which captures their imagination (and there will be many) to share them with colleagues and friends who weren’t able to be there in person. They will be able to then share, comment and collaborate on presentations using Core. And did I mention that Core looks good too? But that’s a story for another day.

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Looking Forward to Seeing the Whole Picture at my first Enterprise World


As a relatively new employee at OpenText, I’ve been continually impressed with the company’s ongoing dedication to innovation that exceeds the needs of our marketplace. As you might guess, it’s a process that’s highly involved and hugely multi-faceted; there are so many influencers and moving pieces affecting both our product development roadmaps and the environment in which our customers operate. Six months into my time here, I’d like to think I’ve got a pretty good handle on everything, but the one constant I’ve heard over the past few months is, “You’ll see it all come together at Enterprise World.” And, from my involvement in the development of the Enterprise World 2015 program, I’m beginning to see what everyone means. For anyone involved in information management, this is your opportunity to get the whole picture. It is, literally, shaping up to be a unique, one-and-only place where you can go from getting trained to do your job better to listening to an industry expert illustrate what your role and industry will look like in five years to connecting with an OpenText executive on what your organization needs to be more effective. Companies today, more than ever, need to prepare for the future and a Digital First World. And Enterprise World is where it all comes together: Keynotes, in-depth product training, best practice sharing, product tips and tricks, product demos, and all the information sharing opportunities at Enterprise World are invaluable to not only customers & partners, but also all of us OpenText folks, as well. I’m looking forward to seeing how all of our different products fit together and integrate to provide solutions that make our customers lives easier and more productive each day. As part of the OpenText product marketing team, I’m excited to see my cohorts roll out the new product developments they’ve been working on and engage customers and partners alike hear to what they have to say. The best feedback any company can garner is “feet on the street.” In our case, that’s our customers and partners. I’m looking forward to hearing about all the different ways they use our technologies in all the different verticals and environments. Last but not least, I’m ecstatic about getting on stage with engineering team lead Greg Beckman to talk about the exciting developments around OpenText Core . There have been dozens of new features added and enhancements made since the team launched it a year ago. Come and check out our OpenText Core breakout sessions both Wednesday and Thursday at Enterprise World to see Core put through its paces live. Then step up and say hi afterwards. Let’s compare notes and see who’s learning the most at this year’s event!

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OpenText RightFax Customers Find Business Value and Best Practices at OpenText Enterprise World


Enterprise World for RightFax customers is shaping up to be a week filled with valuable business insights and opportunities to learn how to further leverage these business-critical implementations. What’s in it for RightFax customers? Before the week kicks off, join us for a special pre-event RightFax Best Practices: Optimize your fax investment- A hybrid software/cloud strategy for flexibility & savingswill be an intimate session for you to learn the t echnical best practices and how to leverage the OpenTextTM Cloud for flexibility and growth. As an added benefit, attendees of this session will receive a FREE half-day onsite value assessment from our RightFax experts. Register for this FREE workshop at Enterprise World for RightFax customers here. Next, ask the experts! Join RightFax at our RightFax Pods, where you can sit one-on-one with RightFax subject matter experts for demonstrations, Q&A, best practices and find out what’s new and coming for RightFax. It’s your opportunity to let your voice be heard in a more intimate setting with our experts. Want a hands-on deep dive? Join the RightFax crew in our Innovations Lab, where visitors can see our cool, new RightFax capabilities first-hand. Take a picture with your phone and fax it, manage faxes from your tablet, and see what else is new with our innovative fax solutions! And finally, attending our main fax sessions will provide deep insight and business value on getting the most from your RightFax investment: Optimize your Fax Investment; A Hybrid Software/Cloud Strategy for Flexibility and Savings Software, Cloud or a mix of both? Learn how to leverage your existing investment in RightFax and take it to new, flexible heights. Learn all about the recent RightFax release and planned enhancements with first-hand knowledge of where the RightFax roadmap is taking you. Best Practices in Deploying Fax and Secure Messaging across the Enterprise More technical in nature, this session takes a deeper dive into RightFax best practices, tips and how to avoid pitfalls of architecting and deploying an enterprise-wide secure messaging strategy. Hear first-hand from RightFax customers on how they’ve successfully extended their RightFax implementation to include enterprise-side secure messaging. Intelligent Capture: Simplify, Transform and Accelerate your Data Capture Process Learn how to leverage your RightFax investment with the OpenText suite of Capture solutions transforms paper-centric data and processes into a digital format to integrate into your backend systems so it can be consumed by the business–and improve your performance. Automate the Exchange of Patient Information with OpenText™ RightFax Healthcare Direct OpenText, the largest provider of integrated, electronic faxing with EMR systems, is in a unique position to facilitate interoperability in healthcare with Direct messaging. A new solution from OpenText, RightFax Healthcare Direct helps healthcare organizations accelerate interoperability to expand communication methods beyond fax to Direct messaging to easily share and communicate patient information across an entire network of caregivers. Whether you are an existing RightFax customer or not, learn how OpenText accelerates your compliance with Direct messaging by leveraging your existing fax investments. Join the RightFax experts for another great OpenText Enterprise World.

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All Digital All the Time—Why No Enterprise is Safe from Disruption and Some will Not Survive


We hear a lot about Digital Disruption, the new mantra of the coming apocalypse. Yet disruption doesn’t have to be cataclysmic. In fact, many organizations are embracing it as a new way of working and the increasing number of Chief Digital Officers are making it their business to lead their enterprises safely along uncharted paths. Almost 200 sessions at Enterprise World 2015 will help attendees to navigate digital disruption in their sectors. We specialize in enabling the digital world. Here’s a preview from our team of Industry Strategists. Manufacturing Today’s manufacturing industry continues to globalise operations, reduce costs and embrace complex regional compliance regulations. Combined with embracing disruptive digital technologies such as 3D printing, wearable devices and the Internet of Things, today’s manufacturing CIOs have to overcome an immense digital challenge. CIOs may feel as though they are gambling away their IT budgets on digital projects that provide minimal returns. At Enterprise World 2015, we will be showcasing new cloud, analytics and information management related solutions. The ability for a manufacturer to choose how they manage an enterprise information management environment, for example, in either a cloud or hybrid approach, provides the opportunity for them to scale their IT infrastructure according to the requirements of their business. Increased use of Big Data analytics can provide a deeper understanding or what is going on across a manufacturing operation or supply chain and we will be show casing our latest cloud based analytics solution at EW15. Our Digital Disruption Zone will also showcase how new technologies such as 3D printers and wearable devices can work with OpenText EIM solutions. Financial Services Financial Services is still an industry in flux, routinely testing new business models. A recent Industry Insight blog wrote about a newly licensed bank in the UK, called Atom Bank. They have some capital, and their other asset is an application. That is all. This is amazing when you think about it. It could have happened without smartphones, but they really changed this game. The smartphones of today outperform the fastest and biggest computer of 1985. Essentially they are a small and handy way to deliver chips to you, and you can make a phone call too! And they are easy to carry and fit in your pocket. Of course, it is all in the chips which provide the digital technology. Now Volvo has stated that in the near future if you buy one of their cars, they will provide the insurance. Commercial Banking North American Corporate Banking and Corporate Treasury organizations are facing digital disruption in many flavors, from different directions and in different timeframes. In the short term, a myriad of disruptive regulations, technologies and new players are bombarding banks and their corporate treasury clients, requiring massive, parallel changes to their payment systems. Figuring out a strategy for future proofing a payments environment is critical and partnerships with a provider that’s “been there, done that” in Europe and elsewhere is an important step. Longer term, digital disruption represents both an opportunity and a threat to the corporate banking business. Will the combination of open APIs for financial transactions, distributed ledgers (a la blockchain) and the Internet of Things make banks irrelevant to their corporate clients’ day to day business? Or will the traditional role as a trusted intermediary allow banks to take an even more prominent role in B2B digital commerce as the provider of the equivalent of safe deposit boxes for high assurance digital identity management? Or both? If you have thoughts on these topics, please join us at our Enterprise World Industry User Forums, Friday, November 13, where you will have an opportunity to share with your peers how you are tackling digital disruption in your organization. Public Sector When we talk about digital disruption, our examples typically come from business—Uber, for instance, where technology inspired the execution from the beginning. There were no internal processes to disable, SOP’s to revise, legacy applications to transition or decommission and, most significant, no employees to retrain. These challenges have long impeded government’s ability to modernize. To digitize, public organizations have to apply technology to internal mission-delivery processes—not incrementally automate process steps as they are performed now, in silos, but envision the way they can share information across their functional silos to take giant leaps to cut service delivery times, increase inspection or regulatory effectiveness, improve facility or asset maintenance, investigative efficiency and so on. To read more about how to move to Digital Government, take a look here. Life Sciences The Life Science industries are not immune to digital transformation. In fact, we’re focusing on the emergence of the Information Enterprise: what it is, how to manage it, and why it offers unprecedented opportunities for everyone involved, especially in a world of increasing regulatory scrutiny. As in previous years, there will be content useful for the traditional Life Sciences and Healthcare industries, with added focus for other FDA-regulated enterprises in Food Safety, Cosmetics, and Tobacco. Learn specific information management solutions and strategies for our industry by participating in Breakout Sessions; Customer Roundtables; Industry specific short talks in the Disruption Zone theater; and, Meet Your Industry Peers breakfasts. New this year, we are introducing a Life Sciences user group program for Friday morning, entitled “EIM Best Practices for FDA-Regulated Industries” to discuss best practices and allow for us to learn from each other’s perspectives. So most organizations, regardless of industry are facing the same challenges and are looking for ways to optimize their work and their outcomes. That’s just why we host our annual Enterprise World, to help you create a better way to work. See you there!

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Session Spotlight: Cloud Blueprint

With enterprise migration to the cloud accelerating, enterprise cloud services help organizations to simplify businesses to stay competitive, agile, and innovative. Enterprise World 2015’s blueprint workshop is a half-day workshop providing an overview of the OpenText Cloud, benefits of managed cloud services, and a blueprint on how to develop a business case for moving your ECM process into our Cloud. Register today

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Enterprise World 2015 and the OpenText Cloud

Are you wondering where the cloud will be covered at Enterprise World this year? Well, the simple answer is pretty much everywhere! Whether your Enterprise is looking at solutions for Information Management, Analytics or Business Networks there are things to explore at Enterprise World. We start the week with a variety of training sessions. In ½ day to 3 days you can become an expert in the technology aspects that are most critical to your organization. While there are many great courses and several apply to products available in the OpenText Cloud, there is a new ½ day course on Big Data Analytics now available in our cloud, which you should consider regardless of your other technology choices. U-TR-2-6150 Introduction to Big Data Analytics is available on Nov 9. Register soon as this one is bound to be quite popular. If you are an organization that is actively looking at upgrading Content Suite and having us manage your application in the OpenText Cloud, there is a special ½ day workshop you may be able to take advantage of. It will provide background on the upgrade process to the cloud, and help you to look at your TCO business case for moving to the OpenText Cloud. Register now – space is limited. On Partner Day we will meet with our partner community to share strategy, updates and guidance on partnering with us on cloud opportunities. Tuesday the show Expo floor opens up and begins the opportunities to meet with our product and cloud experts in all areas, as well as with partners. Great conversations take place in the Expo and most of the pod areas will have people to address your cloud questions related to their solutions. If you are interesting in digging into Managed Cloud Services you will be able to find experts at the OpenText Cloud pod, the B2B Managed Services pod, and the Global Technical Services area. We look forward to meeting with you. Don’t miss a single one of the keynote presentations. Our top executives will take us through inspiring and informative presentations that highlight many areas including our cloud strategy, innovations and advances. You will see the expansion of cloud in all of our portfolio areas and see some of the innovations in live demonstrations. There are many breakout sessions that focus on cloud strategy, innovations, customer insights and more. Filter on Cloud under the Track or Product sections and see the many sessions that are devoted to cloud or hybrid cloud topics. Some cloud sessions of note include: CLD-402 Building Your Cloud Strategy Featuring Forrester Research (Analyst Liz Herbert) CLD-410 OpenText Cloud Strategy and Roadmap CLD –412 Our ECM Journey to the Cloud featuring the New Zealand Transport Agency CLD-400 How Managed Cloud Services drives essential benefits in your Cloud Strategy Want to get hands-on and help to shape new and emerging product offerings? Join us in the very popular Innovation Lab. Sign up early for these spots as they fill up fast! Calling all Developers! Here is a chance to roll up your sleeves in the Developer Lab and work with AppWorks to build mobile apps. Let your creativity show and present your innovative apps for the chance at a prize on Thursday. There will be many opportunities to meet with the OpenText teams and with other customers and more cloud learning opportunities. We look forward to seeing you at the MGM Grand for an action packed and educational week.

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How many Clouds are enough to Archive Effectively? At Enterprise World, you’ll see the Answer is…One


Imagine if your IT department announced that it had launched an automatic new cloud archiving system to house all your business emails in the cloud and let you to access them from your email program of choice. No more “mailbox is full” messages. No need to delete large attachments to stay within memory limits. Less drama when you lose your laptop or your laptop needs upgrading. All your emails will be instantly available on your new hardware. Then picture the following month your IT admin announces that they’ve created a second cloud archive system. This time for the files and documents you use to conduct day-to-day business. You’ll have access to all your files and documents across multiple devices–complete with version control so that you can recover an old version, if needed. Pretty sweet! But hold on…the next month, those industrious IT folks delight you further with a third archive repository. This one dedicated to your SAP related data and documents. It introduces new and useful features such as displaying thumbnail views of documents right in your SAP application, and all relevant documents are dynamically presented exactly where and when you need them in your business process. In the fourth month (why is this starting sound like a Christmas carol?), your prolific IT admin team announce an archive cloud which operates behind the scenes to tighten security and governance for your BPM data and documents. Each cloud archive system on its own is fantastic in its own right, but when you put them together, you’ve got four separate systems in the cloud; four logins, four places to search to find what you want, four siloes of information not integrated with each other. You can search them from their native apps, but wouldn’t it be great to have a central place to archive? That’s the thinking behind OpenText Archive Center, Cloud Edition. It’s an enterprise archiving service running in the OpenText Cloud as a public cloud service. Best of all, it draws on our extensive experience in archiving methodologies and technologies to be fully enterprise-class and scalable to meet your needs. You can start archiving SAP content today; expand to email and files tomorrow; and, when you’re ready, expand your enterprise archiving further by connecting to other file types in other systems using open standards. All your enterprise content–in one archive system in the cloud. I’m hoping you’ll be able to join me at Enterprise World 2015 as I present a breakout session ECM-405 Product Update: OpenText Archive Center Has Launched! – specifically about the archiving challenges that businesses face, and how the introduction of Archive Center Cloud Edition helps alleviate these issues.

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Call Security! Addressing Internal and External Breaches at Legal Firms


Data breaches don’t just affect banks and retailers, legal organizations are being hacked too. While legal organizations aren’t required to disclose cybercrimes, it is estimated that 80 of the 100 biggest law firms have experienced some sort of data breach since 2011. And legal firms remain an attractive target. Citigroup’s Cyber Intelligence Unit warns that legal organizations are at high risk for data breaches because they deal with highly valuable matters such as mergers and acquisitions and patent applications. In addition, digital security at many law firms, despite improvements, generally remains below the standards for other industries. The role of the legal security professional is expanding in scope and complexity, out of sheer necessity. Security threats emanate from many directions—both internal and external. And while security issues range from malware to various forms of external hacking, it’s interesting to note that ‘staff’ are considered the most likely source of a security breach. Staff leaving the firm, for example, may attempt to print or download client information, matter files, or other valuable records. Faced with this scenario, over one third of organizations have no way to detect or prevent an internal leak before it occurs or to pinpoint those responsible. And for 60% of these organizations, a security leak of this nature would have high impact; for 13% it would be disastrous. The consequences of a data breach can be severe—from reputational damage and lost business, to hefty fines that can reach into the millions. Given today’s technology landscape, legal firms must take action to protect themselves. This means not only monitoring for internal breaches, but also addressing external security vulnerabilities introduced by the growing use of consumer technologies. Cloud, mobile, and social technologies increase the complexity of data security and expand the volumes and varieties of content that need to be managed and secured. Unfortunately, while legal organizations want to protect all their information from every possible risk, this does not mesh well with the nature of today’s business operations. Information flows in and out of firms at a rapid pace, often engaging multiple processes and applications along the way. Communications are highly interactive and stem from a variety of sources. Here in lies the dilemma. The challenge in today’s business environment is to balance the benefits of freely flowing information with the potential risk of theft—to provide a security framework that offers high levels of protection without stifling the needs of individuals or the agility of processes. Solutions like OpenText eDOCS help legal and other highly regulated organizations strike this balance. Security measures are at the foundation of each product module, so users can rest assured their mission-critical information is managed and secure, yet easily accessible. eDOCS also offers specific security modules for more targeted activities. Guardian for eDOCS monitors the document repository usage, reports on excessive end user activities, and prevents information security leaks from inside the organization. Wireless DMS for eDOCS enables legal professionals to access their document repository confidently, while on the go, in ways that are both flexible and highly secure. To learn more about eDOCS security, visit our website or contact us.

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See Big Data Analytics in Action


Not since the mashup of chocolate and peanut butter have people been so excited about two great products that fit great together: Analytics and the Cloud. Earlier this month, OpenText announced Big Data Analytics in The Cloud,  an all-in-one software appliance built for business analysts that need to access, blend, explore, and analyze data fast without depending on IT or data experts. The need for Big Data Analytics should be obvious. Businesses need to understand their data requirements. They need to digest hundreds of tables and billions of rows of data from disparate data sources. With a powerful analytics tool on their side, companies speed up their time to value with the ability to integrate data from multiple sources to get a single view of their business. No complex data modeling or coding is required. They can clean, enrich and analyze billions of records in seconds and apply advanced and predictive techniques in a visual, intuitive way. But seeing is believing. This is why we have assembled a demonstration video that shows just how Big Data Analytics works and some scenarios that may mirror your own needs. Check out the demonstration here: And if you are interested testing out Big Data Analytics yourself, we have also a free trial available.  

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Top 3 Trends for Strong User Adoption


One of the greatest pleasures in my job is when I get to meet with customers and hear how they are implementing our solutions to drive business value in their organization. As we have recently completed our worldwide Innovation Tour, I was privileged to meet with several of our customers in different regions of the world and to be inspired by their stories. One of the common topics I heard our customers speaking to each other about is User Adoption and the change management that comes with implementing a new or upgraded system. Three common themes emerged as drivers to success for user adoption in their implementations. Pride of Ownership Successfully adopted systems have clear owners who take pride in the system and their role in it. When you hear the champion for a new system talk to peers about their implementation you can see the enthusiasm in their face. The smiles come out and you can see that they have taken personal pride in the success of the system within the organization. Whether the system is operated on their premises or in the cloud is not a factor in their level of ownership. The champion (and their leadership) have a personal stake in the project and show that clear dedication to the success of the system, to achieving their business goals, and to ensuring the users have a good experience. Broad Involvement Most successful information management projects include the business stakeholders in the process from the very early stages. They are involved in creating the business requirements and in most cases are key members in the system selection team. Stakeholders from a variety of roles are included, from those that are tied directly to the business success factors, to end users. The business groups partner effectively with IT throughout the evaluation and selection stages of the software and implementation partner(s). Once the system is selected, many organizations choose a broad team to take the system through the next steps, deciding on implementation choices, user experience, acceptance criteria and so on. Many of the customers that describe adoption success have used this phase to involve a broader set of user types and departments or regions, effectively expanding their base of information and their local evangelists. One of the other tactics involves “humanizing” the system. Many have named their system, often with a name chosen through a company contest involving employees of all types. The amount of involvement they have gained up front seems to correlate to system acceptance down the road. Names the organizations choose for their system vary widely but quite often with the information systems, the chosen name reflects bringing people and information together. With the new name, decided by contest, the system now becomes a ‘someone’ that people have a vested interest in helping to succeed.

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8 Top Considerations for a Successful Cloud Partnership


As your organization embarks on creating a cloud strategy, there are many things to consider. What are the top benefits you are looking to achieve by moving workloads into the cloud? What areas of your business are you willing to consider as cloud or hybrid cloud implementations? Most of all, as you move into the cloud you are faced with extending your infrastructure and IT team to include your cloud provider. What are the key things you should consider as you determine the key cloud partnerships you will embrace? One Size Does Not Fit All Developing a cloud strategy is an exercise in understanding your business process, workloads, security rules, compliance requirements, and user adoption–just to name a few. Not a simple task, moving business to the cloud might mean a combination of both deployment and costing strategies. Options for on-premises, public cloud, private cloud (both on and off site), Hybrid cloud, SaaS, PaaS, and IaaS all offer organizations flexibility but can also be confusing. What offering is ideal for which business process to generate the highest efficiency and cost benefit? There is no one-size-fits-all solution, which means IT leaders need to be prudent about cloud options and work with their vendors to ensure they get the most value for their investment. Information Matters As we live in the digital age, many organizations recognize the value of information and place significant priority on protecting it. Information Governance, knowing what information you have, where it is and what you need to do with it, has never been more important. When organizations look at moving information to the cloud they need to be extra vigilant to ensure that their information policies and compliance regulations are both understood and upheld by their cloud partner. The value and level of control required over information should play a part in an organization’s decision of what applications and what data will reside in the cloud, on premises or as part of a hybrid cloud implementation.

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Accessible PDF Discussion: A Solution for High-Volume Customer Communications


To help them achieve complete web accessibility, organizations require a viable technology solution for automatically generating high-volume (i.e., enterprise-level) personalized customer communications in Accessible PDF format. Such a solution would give blind and visually impaired people immediate and equal access to electronic documents, which they currently do not have. This series of blog posts explains why demand is increasing for customer communication documents in Accessible PDF format, describes current industry practices for producing these documents, and introduces a new technology option that enables organizations to keep PDF format as their default electronic format for high-volume, web-delivered documents of record while enabling full accessibility and usability of those PDFs for individuals who are blind or visually impaired. In recent blog posts we examined the Drivers behind Web Content Accessibility, Best Practices for PDF and Accessible PDF and Approaches to Generating Accessible PDFs. In this post, we will examine a new, patented, state-of-the-art technology solution that is specifically designed to generate high volumes of Accessible PDF. You can also access the complete white paper on this topic, Enterprise-Level PDF Accessiblity: Drivers, Challenges and Innovative Solutions. New Technology for Generating Enterprise-Level Accessible PDFs A first-to-market, enterprise-level technology for automatically producing personalized customer communications in Accessible PDF format is now market available. The new technology converts print streams, documents, and data into Accessible PDFs, either in high-volume batches (i.e., thousands, millions) or individually on demand (dynamically in real time). Organizations can use this type of innovative technology to simultaneously improve customer experience for people with visual disabilities and comply with relevant accessibility legislation such as the ADA, Section 508 of the Rehabilitation Act, Section 255 of the Telecommunications Act, and the CVAA. Accessibility Rules Unlike manual remediation, this automated technology leverages a sophisticated, inherently flexible rules model, ensuring that each source document, whether in PDF or print stream format, completely incorporates the specified accessibility rules. Accessibility templates can be easily edited to ensure production continuity of recurring (e.g., monthly) high-volume transactional documents. Organizations may need to secure accessibility expertise (at least initially) to define PDF accessibility rules for each document type, although the various document authors and creators require no specialized accessibility knowledge because the automated technology includes a highly intelligent graphical user interface. Quality Control Visual PDF tag inspection and usability testing is not required on every page, as it is with manual remediation. Instead, quality control can be maintained with automated and manual accessibility/usability testing on small batches of documents. This patented technology utilizes PDF/UA format (ISO 14289-1) and incorporates the Matterhorn Protocol2 to generate Accessible PDF output that has been independently tested and found to conform to WCAG 2.0, Level AA, by nationally and internationally recognized prominent advocacy organizations and well respected worldwide accessibility firms. Deployment This innovative technology can be deployed as a traditional on-premise traditional or virtual software installation, or as a cloud-based solution. Observed Effect on Traditional Format Production Recent cloud deployments of this new technology are having an unexpected, positive effect on the production of traditional alternate formats such as Braille, large print, and audio. These traditional formats, like manual PDF remediation, can be time and cost intensive to produce, and can delay the delivery of customer communications. The rich, structured output from this automated technology has allowed for automation of the production of traditional formats, including Braille, large print, and audio, lessening the labor resources needed for manual processing. Each personalized communication statement or notice can be produced more efficiently, reducing cost and delivery time for alternate hardcopy formats. ePresentment Options With the advent of affordable, scalable technology for automatically producing high-volume Accessible PDF documents, private organizations and government agencies suddenly have a number of new options for presenting online customer communications. For example, organizations can provide Accessible PDF communications by default, creating an inclusionary environment while meeting legislative mandates. This delivery scenario enables blind and visually impaired people to access their personal information at the same time as other customers, without the delays associated with requesting alternate hardcopy formats. Or, instead of producing Accessible PDFs by default, organizations with existing systems for online presentment of PDF documents may choose to provide customers with on-demand conversion to Accessible PDF format, both for current PDFs and archived documents. For online users, this would mean replacing an inconvenient exception process with merely a few button clicks. Implications for Organizations and Individuals This innovative technology solution for enterprise-level PDF accessibility offers blind and visually impaired people equal (and instant) access to electronic documents, empowering them to be more independent, make more timely financial and other critical decisions, and participate more fully in the 24/7 digital world. Imagine, individuals who prefer digital technology can finally say “No, thanks” to exception processes, accommodations, late-arriving hardcopies in alternate formats, and other such hassles. For blind and visually impaired people who do not currently request documents in alternate formats, and instead rely on family, friends, and support workers to help them manage their affairs, this technology gives them another avenue for becoming more independent. With the arrival of this groundbreaking automated technology and its ready availability to organizations producing customer communication PDFs, 20+ million blind and visually impaired Americans have an opportunity to use their buying power to affect meaningful change. They can achieve this by patronizing service providers that offer instant online access to Accessible PDF versions of bank and credit card statements, phone bills, insurance documents, and other routine (yet vital) communications. Likewise, they can demand a comparable level of service from government agencies, non-profits, and institutions of higher education. This type of technology is a game changer for industry, for government, and most importantly for blind and visually impaired people who deserve equal access to the entire internet, including websites, web content, and web-delivered documents. For more information on this technology, visit

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Good Cloud. Bad Cloud. Why Cloud?


Confused about the cloud? You’re not alone. Adoption is projected to grow at double digits despite plentiful guidance on why we should fear the cloud. Pundits tell us, “If your organization is not implementing the cloud, you’re already behind.” Yet it is easy to feel the cloud is just beyond our grasp. So let’s take a look at some real-life use cases from sectors that are leading the way in enterprise adoption of the cloud. Cloud Illusions Ask a few CIOs about the cloud and you are likely to hear a wide range of responses, from concern that the cloud endangers security and privacy to elation that the cloud can be the ultimate platform for change. While much of this reflects well-reasoned advice and counsel, some is pure hype. When even The Onion takes on “that cloud thing that everyone is talking about,” we should realize that we are at hype and jargon saturation. With all the noise around cloud computing, cloud storage and cloud apps and debate about the pros and cons of public, private and hybrid clouds, we need to consider what is real and what is merely illusion, and moreover why we should ultimately care. These beautiful lyrics from the 60s seem to foretell our current state of confusion over the cloud: I’ve looked at clouds from both sides now, from up and down, and still somehow it’s cloud illusions I recall. I really don’t know clouds at all.” — Joni Mitchell, Both Sides Now from the album Clouds The cloud is a growing reality. CIOs and IT teams need to clearly understand how it can best be applied to advance their strategic interests. IDC research forecasts public cloud will grow at double digits and spending on private cloud will top $24 billion by 2016. CompTIA predicts that the next decade will see cloud computing becoming even more accepted as a foundational building block. We are seeingthe cloud go mainstream in the public sector, and Gartner predicts the cloud is moving into digital business, advising CIOs and other IT leaders to continually adapt to leverage increasing cloud capabilities. The Open Group Cloud project analyzed 24 business use-casesdriving adoption. In general, the rationale can be classified in five areas: agility, productivity, QoS, cost and the ability to take advantage of new business opportunities — all of which have been guiding principles for applying technology in the past. So how well are our past years of enterprise hardware and software know-how translating to the cloud for large-scale applications? Here are three sectors that are forging the way with successful cloud implementations in order to drive efficiency, improve time to market, and effect business transformation. The Cloud Drives Cost Efficiency World Economic Forum research reveals that governments are adopting cloud services at higher than expected rates. The growing adoption of cloud technology is happening at all levels of government around the globe. We are already seeing cloud play a role in changing how government agencies fundamentally spend money and allocate their IT resources. We came out with a cloud-first policy because… it offers a faster time to market, a reduction to risk, and hopefully a reduction in cost.” CIO Carlos Ramos, California While adoption is being driven in part by cloud-first mandates, the cloud is clearly aligned with government mission objectives. The public sector has embraced a data-driven approach — including open data and big data initiatives — to be responsive to citizens. Cloud implementations are seen as a means of moving beyond data transparency to achieve a cost-effective state of operational excellence. Four Trends to Watch in 2015 highlights the cloud as a means to be responsive to citizens’ wants, needs and ideas. For municipalities, the cloud provides equal, on-demand cost-effective access to a shared pool of computing resources. The City of Barcelona hosts 1.5 million guests for the La Merce festival using the cloud to help manage the surging foot, bike, auto and public transportation traffic. The state ofDelaware has implemented a cloud-based CRM application for constituent tracking in two months, adopting a cloud-first policy that piggybacks on federal policy. The state set up a private cloud and virtualized 85 percent of the state’s physical servers, saving $4 million per year. Delaware now has 70 applications in the cloud —from event notification to cybersecurity training. For central government organizations, including the US Department of the Interior, shared services are eclipsing “cloud-first” mandates as the driver behind cloud adoption. DOI’s groundbreaking cloud initiative consolidates all the records information programs under one IT governance system, and this shared service is expected to save an estimated $59 million in taxpayer dollars by 2020. The Cloud Supports Business Transformation Gartner Research identified financial services banking and insurance segments as two of the top cloud adopters. These segments are driven by the need for more innovation and the value they get from that innovation. Financial services firms are rewarded for systems that can process transactions faster and more securely and are providing new services, such as mobile banking and claims, that are ready-built for cloud-based systems. There is also growing competition with startups that are shifting the playing field. Way back in 2013 (a decade in cloud years), my article The Art of Banking: How Financial Services Approach Great Customer Experiences talked about how bankers would increasingly take innovation cues from consumer tech and smart retailers as they practice the art of banking. Over the past year, the cloud has proven to be both a major disrupter and an enabler for innovation. Like the other big research firms, IDC sees digital transformation as key for businesses and a bridge that CIOs must learn to cross, and that bridge includes the disruptive influence of cloud computing. A recent article from Banking Technology, “Why I’m backing the banks,” declares that traditional banks are now in a race to remain relevant as they face a slew of non-bank competitors with offer models that consumers increasingly value. Accenture found that one in five consumers would be happy to bank with PayPal — a cloud firm born in Silicon Valley. Though often a cost-saving measure, CIOs are seeing the potential in the cloud to create a flexible platform for future innovation. A poll of financial services sector decision makers revealed the top two benefits of adopting cloud platforms as cost savings (voiced by 62 percent of respondents) and a simplified IT environment (52 percent). It is this simplification of the IT environment that will enable banks to level the playing field with the upstarts: The newer entrants owe much of their success to their extreme agility with ICT: they have got where they are because they use technology better than anyone else. Yet, it would be premature to lament the passing of banks as we know them. They are increasingly taking the tech start-ups’ own medicine… [and the] search for innovation is rapidly pushing the cloud up banks’ technology agendas.” While banking has definitely upped its cloud game in the last few years, insurance is perhaps the granddad of cloud adoption. In How Cloud Computing will Transform Insurance, Accenture highlighted Insurance as being in the forefront of cloud growth and predicted that the cloud would transform the industry. On their list of reasons to adopt cloud, the “ability to respond to market change and reshape operating model[s] to address new and emerging opportunities and challenges.” An SMA study of cloud adoption trends in insurance found that 35 percent of participants said the cloud “provides companies with the flexibility needed to respond quickly to changing needs.” In retrospect, while cost savings has been a driver for insurers to adopt the cloud, there are already a number of insurance cloud success stories that illustrate the cloud’s real potential as a means of innovation and competitive advantage in a changing market with a changing customer demographic. Andre Nieuwendam, director of IT for United Property & Casualty describes their cloud success in customer-centric terms: “From an insured perspective, there are many initiatives on the table that we want to be able to provide them, file a claim electronically, check billing, and interact with customer service people in a real-time environment. Being in the cloud has enabled us to meet all of these objectives in a very, very short period of time.” The Cloud Enables Speed to Market In a recent Forbes article, “Cloud Is the Foundation for Digital Transformation,” Ray Wang (@rwang0) highlights cloud as the single most disruptive of all the new technologies. ”Cloud not only provides a source of unlimited and dynamic capacity, but also helps users consume innovation faster.” The idea of leveraging the cloud as a platform for speed in a changing market is appealing and especially resonates in the communications, media and entertainment sector, one that Gartner has identified as second only to banking in cloud adoption. In Breaking Bad: How Technology is Changing Media & Entertainment, I wrote about the digital media supply chain and how entertainment and broadcast companies are experiencing no less than an industry revolution: Motion pictures used to be cut, approved, and canned for distribution and released in a series of ‘windows’ for consumption. With digital distribution this model stops working — all the traditional ‘windows’ of distribution are collapsing. This has a ripple effect all the way down the chain of production and accounting and requires new IT systems and applications to address the new paradigm.” According to Accenture’s Content in the Cloud in the Broadcast and Entertainment Industry, the cloud can be the platform on which the digital media supply chain operates to better serve changing markets and consumption models. Cloud technology is poised to make an impact by supporting the next round of breakthroughs…from proliferating devices that demand a more flexible business model to new levels of IT capacity requirements that dictate highly scalable IT solutions to competitive pressures for speed and innovation that call for better workflow, business analytics, and customer insight.” How Cloud Computing Will Save Hollywood tells the story of how Lionsgate is using cloud to run their studio and compete with the “big guys” in the industry. Cloud has been helping them deal with their dispersed global environments during film production: media complexity, an unprecedented influx of massive amounts of data, and unique data and workflow requirements. Cloud Resolutions Perhaps the cloud is not so mysterious after all. In a Gathering Clouds interview, David Linthicum (@DavidLinthicum) shared his perspective that businesses that adopt cloud gain a strategic advantage: … the companies who [adopt cloud] can turn on a dime…. These companies will be able to leverage their information in much more innovative ways.” As industries increasingly digitize, the cloud is proving to be a useful partner to the CIO in an increasingly digital-first world. It is not surprising that KPMG’s recent survey, Elevating Business in the Cloud, found the top uses for cloud are to drive cost efficiencies and enact large-scale change including enabling a flexible and mobile workforce, improving alignment and interaction with customers, suppliers and business partners, and better leveraging data to provide insightful business decisions. The key to success, as with any new bright shiny technology, is to apply the cloud to achieve critical business and mission objectives. As Jim Buczkowski of Ford Motor says, The cloud is about delivering services, features, and information…to make the driving experience a better one.” So here’s to accomplishing great things with the cloud! Just keep these tips from KPMG in mind as you resolve to make your cloud initiative a success: Make cloud transformation a continuous process. Drive cloud transformation from the top. Focus on strong leadership and engagement. Avoid silos. Measure success. Plus one bonus tip from me: Avoid the trap of “cloud for cloud’s sake,” lest we discover the biggest truth in Joni Mitchell’s lyric is “So many things I would have done but clouds got in my way.” A version of this article first appeared in CMSWire.

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OpenText and SAP Run Together for Exceptional Customer Impact


As we gear up for another year at SAPPHIRE, I’d like to reflect on the strong relationship that OpenText and SAP have shared for decades and look ahead to an exciting future together. For more than 20 years, we have worked together to empower the enterprise to manage its unstructured and structured information for business success. Our combined solutions make information more discoverable, manageable, secure, and valuable. Connecting SAP business suites with OpenText information suites delivers a powerful platform for innovation and opportunity. Together, we have: Transformed processing operations at Bumblebee Foods from being 100 percent reliant on paper to being 100 percent digital, with automated processes reducing costs by over 50 percent and significantly increasing efficiency. Positioned Alagasco for future growth through increased sustainability and performance. Centralized information has helped break down organizational silos, speed up sales processes, and maintain business continuity. Created a culture of innovation at Distell by empowering employees to share best practices and collaborate. As well as increasing productivity, the organization has managed its intellectual capital more effectively to enhance and protect its brand. As the world around us shifts to digital, the combined value that we deliver as partners grows exponentially. In celebration of this valued relationship, OpenText has been awarded the SAP Pinnacle Award for seven years in a row. Today, I’m pleased to announce that we have just received the 2015 SAP Pinnacle Award for “Solution Extension Partner of the Year”, making OpenText a recipient for the past eight years. This category honors partners who co-innovate with SAP to deliver exceptional customer impact. OpenText was selected for this year’s award based on our innovative approach that enriches and extends the capabilities and scope of SAP products and applications OpenText was formally presented with the 2015 SAP Pinnacle Award at the SAP Global Partner Summit last evening, in conjunction with SAPPHIRE® NOW, SAP’s international customer conference in Orlando, Florida. We’re on hand at this event to showcase the latest advancements in joint OpenText and SAP releases. Look for us at booth #130 at the conference where we’ll be demonstrating the power and flexibility of products like SAP Document Presentation, SAP Invoice Management, and Tempo Box Premium. We continue to build out the OpenText and SAP ecosystem. Our strategic solutions now support a broad range of SAP offerings—from HANA database and analytics to Simple Finance and the HANA Enterprise Cloud. Recent releases include HANA integrations for SAP Document Presentment by OpenText and SAP Invoice Management by OpenText—both designed to deliver deeper insight and content value, enhancing an organization’s process efficiency and the ability to make more strategic decisions. These extensions are available in the cloud, on premise, or as a hybrid solution. At Enterprise World 2014, our annual user conference, we introduced the OpenText Business Center for SAP Solutions, a platform for automating mission-critical business processes across the SAP business suite. We have now announced the general availability of this product. Using the OpenText Business Center for SAP, joint customers will be able to digitize entire processes in SAP—from capture to creation—without requiring complex configuration or programming resources. In the Digital-First World, all of an organization’s information and processes will be digital. This release is part of our commitment to simplify, transform, and accelerate business for the digital enterprise—enabling it to drive efficiency through digitization. In addition to expanding our support for SAP processes, we will be also be introducing Tempo Box Value Edition & Tempo Box Premium. Tempo Box Value Edition & Tempo Box Premium are secure solutions for sharing and synchronizing both personal and SAP enterprise content across different platforms and devices. Both deliver tight integration into SAP Extended ECM, giving users greater freedom to share and work with business content across any device, while still maintaining information governance and control. Tempo Box Value Edition & Tempo Box Premium enhance the SAP ecosystem by securely extending content tied to SAP business processes beyond the firewall to non-SAP users, including unlimited external users such as customers, suppliers, and partners across the business network. The ability to manage unstructured information in the enterprise plays a pivotal role in digital transformation—and it is a key capability that the OpenText and SAP ecosystem delivers. Our partnership continues to drive product breakthroughs that produce impactful and tangible results for our customers. Together, we are laying the foundation for a Digital-First World for over 4,500 customers and 50+ million active users—across two decades of innovation and into the future. Read the press release. Visit our website.

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What the Department of Homeland Security Knows About Data


What does the Department of Homeland Security know that you don’t know? OK, that’s a trick question. The answer (in this case) is this: It knows how to get from data to information. On April 22, OpenText Analytics and Reporting hosted a webinar featuring Chris Chilbert, Chief Enterprise Architect at the Department of Homeland Security. With hundreds in attendance, Chilbert made a powerful case that data is worthless unless you can turn it into relevant information – and that information can then become knowledge, wisdom and ultimately action. The graphic above is from Chilbert’s presentation. There’s a human element in gaining information from data, Chilbert explained. People need to understand the organization they work in and the processes they use; those pieces help us put data in context and make better decisions. If you missed Chilbert’s presentation, please check out this free replay. After Chilbert’s presentation, I talked for a few minutes about how OpenText Analytics and Reporting products support the Four Pillars of Business Analytics: data, people, processes, and technology.  (Read more about the Four Pillars in this blog post and a free ebook.) Many webinar attendees asked follow-up questions – more than we had time to answer during the hour, so I’ve answered some of them here. Q: Explain how OpenText Analytics secures data from unauthorized access. A: OpenText Actuate Information Hub (iHub), our data visualization platform, provides multiple layers of security. These include authentication integration with Active Directory, single sign-on solutions, and two-factor authentication. iHub administrators also can control what a user can access by securing data at the row or column level, and also by controlling page-level security in reports. To read more about the security features in iHub, check out the white paper, The Ten Layers of Security in iHub. Q: Can you give an example of social data and explain how iHub accesses it? A: Twitter and Facebook are the most common social data sources today. OpenText Analytics has several social data connectors for iHub in our developer center, including the Facebook ODA Driver,  BIRT Twitter Gadget  and Twitter JSON Search ODA.  For other unstructured data – which social data is, in essence – we provide APIs that you can use to connect to and query any data source. You may want to take a look at these two blog posts from Kris Clark: Creating a Custom ODA and Use JSON as a Scripted Data Set. Q: What mobile devices does iHub support? A: We support all mobile devices by providing APIs that allow you to integrate content from iHub into your mobile application. This way you get to select what mobile devices you want to support. For ideas and inspiration, take a look at two example applications we have created using iHub and its APIs:  Aviatio, a mobile web application (GitHub link for Aviatio),  and Gazetteer, an iOS hybrid application (GitHub link for Gazetteer). Q: How does iHub work in a multitenant architecture model in a cloud environment? A:  Multitenant support is built into iHub. With multitenant support, each project instance within a cluster isolates several characteristics (including security, user and role management, and scheduling) to allow them to be managed independently, even as the instances all share cluster resources. This allows a single iHub installation to support multiple applications and projects with a variety of characteristics and requirements. Developers use multitenant capabilities to build software-as-a-service (SaaS) solutions in the cloud. The benefits include lower cost, because hardware and software are used more efficiently; faster time to market, because adding a new project requires just a few administrative commands; and improved security, because each application instance has its own security processes. Technical benefits of using multitenancy with iHub include reduced deployment burden, eased administrative load, simplified system impact testing, and flexible backup and recovery. Q: Does OpenText Analytics have an electronic scorecard to allow input of information from the bottom up, as well as from the top down? A: Yes, with OpenText Analytics users can input information at any level that may have a bearing on a specific key performance indicator (KPI). The flexibility of our scorecard function accommodates any performance framework, including Balanced Scorecard, Malcolm Baldrige, Six Sigma and custom frameworks, and scales to meet the needs of large initiatives. The Briefing Book function of iHub scorecards allows users to create and deploy customized performance views. Briefing Book measures can be selected manually or filtered based on criteria such as performance, criticality, location or ownership. Links to relevant standard and custom reports, maps, external documents and websites can be added. Briefing Books can be defined as private or shared, and include advanced security features to ensure that users only have access to the information they are entitled to see. If you require more clarification on any of these answers, please leave a note in the comments. And be sure to check the replay of my webinar with Chris Chilbert of the Department of Homeland Security.

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