Cloud

Is This Your Year for the Final Upgrade?

shift to cloud

After a decade of testing the waters in cloud deployments, more companies will shift their workloads to the cloud. Seeking enterprise-grade security, seamless integrations, and pain-free upgrades, the shift to cloud will continue in earnest. This will drive careful selection of technology providers, as customers seek a new mix of delivery methods to simplify their IT strategy. According to Forrester’s 2017 predictions, the cloud market will accelerate even faster in 2017, while organizations struggle to connect employees, customers and devices at a rapid rate and remain competitive in the marketplace. It’s expected that more than 80% of all data center traffic will be based in the cloud in the next three years. Cloud agility will increasingly play a role in customers choosing to move to cloud – taking advantage of rapid deployment options, and a wide range of cloud service levels to remove delays associated with capital acquisition and time to provision hardware and operating environments. All of these factors are driving the rapid shift to cloud. What has become more urgent is the need to reduce issues around performance, integration, and security with existing on-premises systems, while offering top-notch customer experience in an age of zero tolerance for digital interruptions. With risk transferred to cloud experts, enterprise leaders hope to focus more on transforming their organizations instead of constantly troubleshooting technology. The ultimate goal? Never face technology upgrade challenges again, yet enjoy ongoing new features as cloud services simply serve up the latest software versions. Could 2017 be the year of this “final upgrade”? What to Look for in Cloud Providers Cloud experts advise that CIOs look for providers that offer enterprise-grade security as well as technology standardization, automation, and a data-centric approach to information security. Seamless migration will afford organizations months of saved time, with a 20 to 50% reduction in operational costs over competitors who choose to self-manage their solutions. Mature data migration services can make this easy for organizations. Providers such as OpenText have a dedicated Cloud Practice who manage the applications, services and solutions in the cloud. Professional Services can help with application upgrade and migration planning, and implementation, and even create customized applications and solutions. Full-service providers can also deliver personalized services based on the enterprise’s specific needs, offering cloud delivery managers and dedicated support teams who can quickly resolve service issues. Every enterprise will need some level of user or administrator training as migrations occur, so look for Education Services to fine-tune education – whether accelerating new user education or helping advanced users and administrators achieve an optimal experience. Since the shift to managed cloud is slated to continue well beyond 2017, plan for cloud and hybrid options in your Enterprise systems. As you select strategic partners for your move to the cloud, consider the package of services your provider can deliver, as well as the technology portfolio. Will this be your year to experience the final upgrade for your Enterprise Information Management system?

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The Right Cloud to Meet Your Business Needs

cloud

When customers think of moving their Enterprise Information Management (EIM) to the cloud – the question is not so much whether or not to do it – as it is what type of cloud to use and how soon can they start. Recently at the AIIM First Canadian Chapter seminar in Toronto, we talked about managing information in a cloud world. With so many cloud models– like Infrastructure as a Service, Platform as a Service, multi-tenant SaaS and dedicated cloud managed services, customers can easily get overwhelmed and confused about what’s right for their business needs. Let’s simplify the different models with a building analogy: Infrastructure as a service (IaaS) is like a piece of zoned land with utility hookups where you can build a house – there’s a company that takes care of sewers, electrical, phone lines, etc.. If there is a problem with the services you contact the company. If there’s a problem with the house – that’s your responsibility. Many times it is up to you to assess whether the problem is with the house or the infrastructure. Platform as a service (PaaS) is like a mobile home park, where there are shared services used by all residents, but individual land plots are rented on a timed basis. The common areas are updated all at once with some notice from the park. You may make some changes to your own trailer, but some changes are prohibited and others may need to be approved. Software as a service (SaaS) is like a condo building, where you own your own part of it, but it’s within a shared environment including several other units. Many of the building facilities are shared – there is one set of heating and cooling equipment, one pool, one garage, etc. and this provides economies of scale. Within your own unit some adjustments can be done, but there are restrictions – for instance you can increase or decrease the temperature, but only within a defined range. Dedicated (sometimes called hosted) is where you own the land and the home and have virtually complete autonomy, within minimal guidelines. Facilities within the house are dedicated only to this one house. When changes are required you are responsible, and can bring in help (managed services). On-premises is like a cottage, where you need to deal with a lot of the services yourself, such as water and septic systems. You can bring in someone to help, but it’s ultimately all your responsibility. Upgrades here may be more of a challenge. Managed services is like having a property manager, cloud or on-premises, to augment your own efforts (or that of your staff). Managed services saves you time and ensures an expert is managing for you. Hybrid (cloud to cloud, cloud to on-premises integrated scenarios) — is like owning a condo or a house and driving to a cottage.  You have different levels of service at each location but they share information. So what type of cloud is right for your EIM applications and solutions? The answer is – it depends on what your IT team has the resources to do – and what use cases you have. While providing some benefits of cloud, IaaS and PaaS still leave a lot for customers to do – they still have to manage their own middleware, security patching, and the applications themselves. The level of work on the application is similar to what it is when operated in the organization’s own data center. SaaS can be a great answer for specified use cases. It can provide agility and ease of operation with applications that meet a defined set of requirements. Applications such as OpenText™ Core, LEAP, Active Applications, Axcelerate and Extream fulfill use cases for many organizations in several industries. In many other cases, Dedicated or Hybrid cloud may be the key to meeting your business needs. In fact, according to Gartner: “The increased use of multiple public cloud providers, plus growth in various types of private cloud services, will create a multicloud environment in most enterprises and a need to coordinate cloud usage using hybrid scenarios.”¹ Most of our Enterprise ECM customers have multiple use cases and requirements which may that lead them to prefer dedicated or hybrid deployment. Some want control over timing for patching and upgrades, some have high availability, security, data sovereignty, data protection or corporate directives that necessitate a dedicated environment. For instance, our Life Sciences customers are working on life-changing innovations to cure disease and help people live longer, better lives. Many prefer to protect their Research & Development content in a private cloud dedicated environment, while utilizing SaaS for collaboration on clinical trial data. They don’t want a traditional multi-tenant SaaS model because they don’t want unnecessary patches or upgrades forced upon them in the middle of a big clinical trial or new drug launch. Some of our Energy and Engineering customers are using digital innovations to improve their resource recovery rates and reduce risk. They want their Standard Operating Procedures and other propriety information managed in a private cloud, while having their project-specific content such as drawings and memos that need to be viewed by partners and subcontractors through a SaaS application. The good news is that with OpenText™ Cloud Managed Services, we can provide fully managed solutions in dedicated private or hybrid scenarios, and also provide SaaS applications so businesses have flexibility to meet their business needs. OpenText manages the full stack and all the application related pieces– including: Infrastructure Middleware Security patching Updates Application/Solution Customizations Integrations Because the OpenText Cloud is purpose-built to support our applications, OpenText provides 99.5% availability at the application level – backed by an SLA, and certifications such as ISO and SOC up to and including the applications. For more information use Contact OpenText on the blog site or here. ¹ “ Market Trends: Cloud Adoption Trends Favor Public Cloud With a Hybrid Twist,” Gartner, August 4, 2016.

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5 Ways Content Suite 16 EP2 Drives ECM Success

Content Suite

Today, OpenText released Enhancement Pack 2 (EP2) for OpenText™ Content Suite. These enhancements build on the revolutionary functionality introduced in last year’s launch of Content Suite 16. We’ve received overwhelmingly positive feedback from customers who have been quick to adopt Content Suite 16 for its intuitive Smart UI, Connected Workspaces for repeatable collaboration, and deep integrations to leading business applications. This valuable feedback, along with validation from industry analysts such as Forrester, continues to reinforce that OpenText is on the right path in rethinking ECM. Enterprise content management is moving away from its traditional implementation as a monolithic, one-size-fits-all application toward providing a set of content services that can be used to build lightweight, discrete applications and embed ECM functionality into the applications that drive business. Let’s take a look at 5 key areas where Content Suite 16 EP2 embraces this evolving vision of ECM: 1. Transforming the user experience and improving personal productivity by providing: An expanded set of collaboration tools, including a redesigned wiki that provides users with creative ways to author and collaborate A new Content Server Mobile application with its own Smart UI-based user experience A growing set of features optimized for ease of use are now available in the Smart UI including Records Management, Physical Objects, and Brava! 2. Strengthening integration with the productivity suites users work in every day: Office 365 Groups can now be integrated with Business Workspaces — users can view and access shared calendar items, notebooks, and conversations from an associated Office 365 Group directly in a Business Workspace in Content Suite Users can now open, edit and co-author Microsoft Word, Excel, and PowerPoint documents using Office Online directly from Content Suite Connected Workspaces are supercharged with a new Outlook Add-in to browse Business Workspaces and store content in Content Suite Watch a demo of OpenText Content Suite EP2 3. Enhancing information flows and automating business processes by: Making it easy for users to start and participate in workflows from the Smart UI Providing more tools to tailor the Smart UI to business processes with the new Visual Data Widget — making it a snap for users to get to the info they need to make informed business decisions — and the new Carousel Widget, which presents the user with several “slides” of dynamic content in a single tile Offering a deeper level of customization with the new Content Server Smart UI SDK, which allows developers and administrators to quickly and easily tailor the new UI Strengthening the integration of ECM with lead applications via the OpenText Ecosystem products. Read this blog  to learn more about what’s new in xECM for SAP EP2, xECM for SuccessFactors EP2, xECM for Salesforce EP, xECM for SharePoint EP2, xECM for Oracle EP2 and more 4. Improving control and governance with: Automated, case-based Records Management through Connected Workspaces to apply retention to entire workspaces New ways to intuitively use metadata, including the ability to add Source File Data from content automatically and make highly sensitive information more easily identifiable by exposing Security Level, Supplemental Marking, and other security metadata directly in an actively viewed document 5. Simplifying deployment, configuration, and maintenance on-premise or in the cloud: Administration capabilities are now split between System Administration and Business Administration, a model that helps distribute workload and reduce bottlenecks, providing business groups with the flexibility to configure applications to meet their specific needs without engaging IT System Center, an all-in-one application designed to provide a unified approach to managing OpenText products, has been enhanced to simplify access to product information, deployment, and patching management and has been optimized to run Cloud Services There’s no better time to upgrade than now! OpenText provides a full range of services to help your organization successfully take advantage of EP2. Speak with an Upgrade Expert from the OpenText Professional Services team about a free, 1-2 day upgrade assessment. Or visit Upgrade Central for resources to get you started (customer login required). No matter which path you choose, you can count on OpenText to help with your upgrade and deployment process. Get the Whole Picture at Enterprise World 2017  These are just a few of the highlights of Content Suite 16.2. We invite you to join us at Enterprise World 2017 to experience more. Every Enterprise World offers unique learning opportunities you can’t get anywhere else, including the opportunity to share knowledge with other OpenText customers just like you. This year, we’re all looking forward to a number of engaging customer sessions including one with Black Sea Trade and Development Bank (BSTDB) who will share how their upgrade to Content Suite 16 is driving adoption, applying consistent metadata across disparate information repositories, automating processes, and generating better insight through integrated reporting and monitoring tools. In addition, our Professional Services team and Product Managers will be hosting a variety of sessions highlighting new features and detailing upgrading best practices. And the always-popular Expo returns with hands-on demos and opportunities to get one-on-one answers to your questions. Don’t miss it!

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European iTour – Inspiration in 5 Cities

iTour

Over the last two weeks of March, the OpenText Innovation Tour took us to meet customers in London, Paris, Munich, Stockholm and Eindhoven. It was a great few weeks with inspiring keynotes and customer presentations, interactive sessions with customers and partners, and many informal discussions on topics of interest. Highlights of iTour included: Mark Barrenechea shared his vision on digitalization trends and their impact. He concluded that “We will all be software companies,” with examples such as the 100 million lines of code that are now part of modern cars. Mark also walked us through how the “Juice has to be worth the squeeze” with digitalization, and how Release 16 delivers on that promise. Mark and James McGourlay shared the stage as they elaborated on OpenText’s Customer Centric mission and measures. Muhi Majzoub shared the product roadmap and previewed demos of new solutions that will be launched in time for Enterprise World. Of particular interest was the Documentum Life Sciences Solution – which now includes Analytics as they were integrated in first few weeks after Documentum joined the OpenText family. Muhi also showed a preview of PeopleCenter, the new SaaS application being built on Process Suite. The ECM Product team also presented a more detailed roadmap with planned advances for Content Suite, Documentum, Leap and other products. Rooms were full to overflowing for these presentations and customer feedback was great. These events provided opportunities for quality discussions with customers. Customers are looking for help managing their system due to issues with quick and effective problem resolution when their EIM system is managed internally or by a general system vendor. This is a typical scenario that causes customers to consider moving their application into the OpenText™ Cloud where we can manage it for them. In some cases they would like us to manage the application on-premises and then migrate and upgrade it into the OpenText Cloud. Customers considering upgrades wanted to discuss upgrade strategies. Should they upgrade as is and then add new functionality as a phase 2? Should they add some new features on day 1 to show immediate benefits to their users? Should they upgrade on-premises and then move to the cloud, or move to the cloud and then OpenText does the upgrade for them? OpenText recommends that we meet with their team and jointly determine the business drivers for upgrading, the expected benefits, as well as providing initial upgrade guidance. When upgrading, customer goals vary and that can drive different strategies for the upgrade project. As one of our Professional Services presenters said, customers tend to do one upgrade every few years whereas our Professional Services team does them every day. We can help! European customers in particular are looking at data protection, privacy and the growing set of compliance regulations such as the mandate to keep EU data solely within the European Economic Area (EEA). There were discussions on the General Data Protection Regulation (GDPR), the new standard taking effect in 2018 and options for managing to this on-premises and in the cloud. It seemed like many of the conversations at this year’s Innovation Tour were more about when to move to the cloud and how to prepare for it, rather than whether or not to consider it. Regardless of industry, customers are increasingly looking for cloud and hybrid options. I came home tired and inspired after so many great meetings and discussions with customers, partners and colleagues from around the world. I can’t wait to continue the in-person discussions at Enterprise World in July!

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ECM Success in Today’s World Means Evolving to the Cloud

Evolving to the Cloud

OpenText™ Content Suite and Documentum content management solutions have been the cornerstone of thousands of organizations’ effective Enterprise Content Management (ECM) programs over the past 25 years. However the concept and practice of ECM are changing. Gone are the days of ECM being viewed simply as an electronic filing cabinet. Successful digital transformation requires ECM to actively aggregate, organize, and distribute content from every corner of the enterprise. This evolution means that almost every organization is rethinking the current and future role of their ECM platform. Many of our customers are realizing that a new approach to ECM is needed as shifting demographics and changing business models redefine how, when, and where work gets done. As the industry’s largest ECM vendor we talk to a lot of organizations about content management and we use those conversations to constantly advance the development of new ways to positively impact agility and innovation within the enterprise. Examples include everything from digital modernization to employee productivity to process integration. In today’s digital world, enterprises must have the ability to make changes faster and more flexibly in order to take full competitive advantage of new functionality and use cases. Our customers are asking themselves how they can free up strategic resources to make IT and technology like ECM a revenue center rather than an operational cost. Enter cloud. Cloud-based ECM is a Successful Reality We have many customers that have done the math, worked the angles, and arrived at the same conclusion: Cloud-based ECM allows them to extract the maximum value from ECM and provide users with the content they need, when they need it, and in the context of their business process. The cloud presents a step-change opportunity to be able to quickly deliver new functionality and deploy purpose-driven solutions integrated into leading applications, whether in the cloud or in a hybrid model. Evolving to the cloud means that your IT resources are released from the behind-the-scenes work like patching, monitoring, and time-consuming upgrading. They’re freed up to shift their focus to strategically delivering new solutions with ECM that can help positively impact business processes and drive business forward into the new digital world. Organizations are increasingly looking to consume ECM in the cloud and integrate ECM into purpose-built solutions. OpenText is evolving with this change and our acquisition of Documentum positions us as a next-generation Cloud Content Services Leader. Perhaps the most important thing to remember is that there are as many constructs of cloud-based ECM as there are, well, clouds in the sky. Every organization has different use cases, cultures, and legacy infrastructures. And the tools to help you accelerate your ideal Digital Transformation are increasing every day. From enterprise-wide file sharing solutions to simple, no-code apps for specific tasks to comprehensive cloud-to-cloud or cloud-to-on-premises platform integrations, almost every ECM need can be accomplished today. And wait ‘til you see what’s going to be possible tomorrow. Can’t wait? Take a look at a recent webinar we did with AIIM for a sneak peek. The time to start the journey is now and here are what I consider to be my top three to-do’s to get you moving: Understand how you can leverage the cloud to better exploit content for business value. Do your homework and complete a full cost review before diving in. Put the customer first when developing new purpose-driven applications in the cloud.

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Forget on-premises: InfoArchive, Docker and Amazon AWS

InfoArchive

There are two buzzwords that we have heard in the IT world for some time now: Cloud and Containerization. For me, 2016 proved that these two topics have changed from hype to reality, even in the biggest enterprises, and a lot of customers were asking for our solutions, like OpenText™ InfoArchive,  in public clouds and/or running as Docker containers. While our engineering and PS teams are doing a great job in providing these solutions, I decided to walk this route myself. Follow me  on the journey if you’re interested. I started my tests by creating a Docker hub account. The account private repository will be used to store the InfoArchive Docker images and automatically deploy from there. It is very easy to create a Docker container from InfoArchive – talk to me if you want to know more. It takes just a couple of steps and you’ll have your InfoArchive Docker container image ready. What’s next? Now let’s run this image in Amazon EC2 Container Services (ECS). Welcome to the “cloud world” If you’re new to the Amazon world you might have difficulty understanding some of the terminology around Amazon ECS. I hope this post will help you with this. ECS cluster In the first step we need an ECS Cluster. ECS Cluster of EC2 instances and services. EC2 instances are our “good old” virtual machines and represent our available compute resources. The work that you assign to the cluster is described as “services”. The picture below shows that our InfoArchive cluster started with 3 micro servers (each of them automatically initiated by ECS from the below amzn-ami… VM image): Within a minute your cluster compute resources are running and waiting for you to assign them some work. Ignore the memory values in the below screenshot – I took the screenshot with 3 running tasks occupying the memory already. InfoArchive is a “classic” three-tiered architecture product: Native XML database xDB at the backend, InfoArchive server as middleware and InfoArchive web UI. To prepare for scalability requirements of our deployment we’ll run each of the tiers as dedicated containers. We’ll “front-end” each of the tiers with an EC2 load balancer. This approach will also simplify the configuration of the container instances, since each container instance will have to connect to the underlying load balancer only (with known static hostname/IP) instead of trying to connect with the constantly changing IP addresses of the container instances. On a very high level the architecture can be depicted as shown below: EC2 load balancers are set up quickly  – my list (shown below) contains 4 instances since I’ve also configured a dedicated public load balancer for xDB connectivity. With this step completed the ECS cluster, its compute resources and the cluster load balancers are prepared. Let’s put InfoArchive on the cluster now.

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What are the key Strategic Initiatives for 2017 for OpenText and SAP?

S4/HANA

As always in early January a few of us attend the SAP FKOM (sales kick off) event in either Barcelona, Singapore or Orlando. This is a great opportunity to meet with SAP Sales teams and introduce people to our joint solutions. As we prepared and attended this year, we defined a number of key strategies for 2017 and beyond – Journey to S/4HANA, Cloud and IoT. Journey to S/4HANA At a recent UK conference, the number of customers who had migrated to SAP was only 5% meaning that there are a lot of customers who are planning, or yet to start their migration to S/4HANA. The solutions we offer can both speed up the migration and reduce the costs of the migration. When migrating to S/4HANA organisations should ask themselves “Do I need to move all my content from all these systems?” and “As part of my migration, can I decommission some of these applications” and to save time, the answers are No and Yes respectively. With our solutions a customer can store all non-live data in a fully compliant archive, before migrating only the live enterprise data into the S/4HANA Platform. This will save money when purchasing S/4HANA Appliances up front. And, of course, since all the content that is archived can be accessed from the S/4HANA applications, customers can safely decommission their legacy applications, saving money on hardware, software and support costs as well as reducing their carbon footprint and helping the environment. Finally, by maintaining an effective archive strategy, customers can also keep the growth of the S/4HANA platform controlled and predictable. The graphic above is an indication of the savings over 3 years that can be achieved for an average-sized SAP implementation. Cloud We are committed to offering our solutions in both the OpenText and SAP Hana Enterprise Cloud (HEC)  as well as certification for other clouds such as Azure; and offering the correct cloud pricing structures, and quick start solutions. Our latest cloud release is Extended ECM for SuccessFactors. This solution allows SuccessFactors users to view the employee file within the SuccessFactors UI, rather than having it in two separate applications or in extreme cases, archived in a paper file somewhere. As with the example provided above, time and cost savings can be impressive. In addition, not only does xECM For SuccessFactors allow for viewing the employee file, it also supports the automatic generation of employee letters (for example, in response to employee queries, performance reviews, etc.) thus automating the process whilst delivering personalised letters in paper and electronic format. Other OpenText for SAP solutions will be certified and released for the cloud over the coming months, so keep watching for more announcements. IoT In the EcoSystem world of OpenText and SAP the IoT is one of the most discussed topics. It is probably the largest industry buzz-word over the last 12 / 18 months and could enable new business models for almost every organisation. With over 5 million devices being registered each day the relevance of ‘Things’ is increasing. A lot of ‘Things’ are generating structured data, which means a massive increase in structured data storage is coming for SAP customers. Machine learning and AI are key topics when dealing with unstructured data – how to interpret, decide and respond to the new data correctly. But what about the content? I recently watched a great whiteboard session detailing an entire data-driven scenario around the IoT Fridge, reporting faults, that lead to repair cycles, supplier interaction, billing, shipping of parts and a lot more scenarios. This was a great example of the SAP Digital Core but at no point was content mentioned, even though a large amount of the process above was automated, content is still being generated – in the form of employee work orders, billing, invoicing, customer warranty information, guarantees, receipts and supplier invoices for example. So, as the IoT and associated topics continue to be delivered and new use cases are invented, there is also going to be more and more content generated, and that needs to be managed effectively by OpenText. We will be attending the SAP Innovation Forums all across EMEA in the coming months and I will be in Dubai in 2 weeks at the Gartner Symposium. If you are also attending feel free to reach out to me for a chat about the above, or anything related to OpenText and SAP.

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OpenText Strengthens EIM Portfolio with Completion of ECD Acquisition

In September, OpenText entered into a definitive agreement to acquire Dell EMC’s Enterprise Content Division (ECD), including Documentum. I am delighted to announce that as of today this acquisition is complete. The addition of ECD’s 25+ years of leadership in Enterprise Content Management (ECM) further strengthens the OpenText product portfolio and our commitment to delivering the most functionally complete Enterprise Information Management (EIM) platform in the market. This acquisition provides exciting opportunities for current and future OpenText customers. Existing customers will benefit from a more functionally complete EIM platform while the ECD customer base will benefit from integration into OpenText technology, as well as gaining access to the number-one EIM Cloud and OpenText SaaS applications via flexible, on-premises, cloud, or hybrid deployment options. Specifically, the addition of Dell EMC’s offerings from the Documentum, InfoArchive, and LEAP product families will help to fulfill our strategic vision of growth and leadership in all sub-segments of the EIM market. Our EIM offerings will be enriched by industry-packaged solutions and deep customer relationships across the globe. Along with product enhancements and a worldwide customer base of more than 5,600, the acquisition brings 2,000 talented ECD employees to the OpenText family. Together, we will be over 10,000 professionals strong, focused on customer success in EIM and enabling the digital world. Investing in innovation and development is a key objective at OpenText. As we continue to grow and expand into new markets in meaningful ways, I’d like to welcome ECD customers and employees to OpenText, a focused and dedicated software company that lives, breathes, and sleeps EIM software. Given the importance of the announcement, the ECM Community will be gathering together for a candid discussion of the marketplace and how the acquisition fits into the future of content management. Attend the roundtable session. For more information about this acquisition, read the press release.

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Announcing…The First Cloud Fax Solution Built Specifically for Healthcare

cloud fax

Faxing remains one of the top methods of patient information exchange in healthcare. Despite this dominance, healthcare providers continue to use fax solutions – most notably fax machines – that are a security risk, inefficient and disruptive to workflows, and especially aren’t designed for the unique needs of the healthcare industry. Today, OpenText announced the launch of OpenText™ Fax2Mail for Healthcare, the first cloud fax solution built specifically for the US healthcare industry. This new solution, which combines the reliability of OpenText cloud faxing with an easy-to-use, intuitive portal powered by Kno2TM, brings patient information exchange and clinical workflows together in a single solution. Improving patient information exchange, starting with cloud faxing First and foremost, isn’t it time to get rid of fax machines? The first step is to get providers to move away from paper-and-toner faxing to a digital form with cloud fax. The compliance risks, inefficiency and productivity loss with paper-based, manual faxing are well understood, yet the use of standalone fax machines continues to prevail. Cloud faxing with OpenText Fax2Mail is an easy way to start to transform how patient information is exchanged.  Fax2Mail enables the secure and encrypted electronic exchange of clinical documents, reducing compliance risk associated with paper-based faxing. Fax2Mail eliminates all on-site infrastructure, providing the easiest form of faxing available, allowing you to focus on patient care. More than “just another cloud fax solution” With the introduction of OpenText Fax2Mail for Healthcare, faxing, Direct messaging and other forms of electronic exchange are combined together in a fully compliant, interoperable patient document exchange platform, ultimately, improving patient care.  The new solution includes powerful tools that mirror existing manual workflows and streamlines them, eliminating paper-based and manual patient information exchange to digitize and simplify the document trail and expedite access to patient information. Designed for administrators and clinicians, OpenText Fax2Mail for Healthcare delivers the right patient information to the right provider at the right time. Combing all forms of patient information exchange while digitizing workflows makes this a cloud fax solution like none other in the industry. OpenText Fax2Mail for Healthcare is an easy-to-use, interoperable platform that: Reduces the burden of paper-based and manual healthcare workflows and enables digital transformation in the healthcare industry Combines all forms of information exchange and manages healthcare workflows in a single location with built-in integration to external systems, such as EMRs Enables fully electronic, interoperable, digital patient information exchange to connect with other healthcare providers using any form of common exchange such as fax, Direct messages and electronic document exchange Eliminates fax machines and fax-related onsite infrastructure, software fees, telecom charges and capital costs Learn more about OpenText Fax2Mail for Healthcare.

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Secure Information Exchange – Forgotten in your Digital Transformation Strategy?

secure information exchange

Regardless of the widget your organization makes or service it provides, at the very core of every organization is the information that fuels its decisions and ultimately, its success. And that information exchange between an ecosystem of connected customers, suppliers, and business partners must be secure With information as the currency of the digital economy, organizations don’t succeed just based on size, scale, access to resources, or geographic presence—it’s the degree to which they can take advantage of information to innovate and grow. It’s critical that organizations connect business processes across their ecosystem, and secure the information flows that support those processes. Not only is this essential for business continuity, it’s a must for efficiency and productivity in a hyper-competitive digital economy. As more and more organizations adopt a digital transformation strategy, a key component to remember is the transformation of how information is securely exchanged. Digitization must include tools for secure information exchange that support operational gains while improving agility, employee productivity, and higher levels of compliance to reduce risk. While many organizations have sophisticated systems in place to exchange raw data, large files, and many forms of content, there is one technology that continues to persist in every corner of the world: fax. Despite being a 150+ year old technology (yes, it’s true!), faxing has remained a steadfast communication method that provides a direct and secure path for exchanging information. Organizations which do not have a digital transformation strategy that includes a secure information exchange component stand the risk of inefficiency, higher costs, slower gains and lower productivity, as well as security and compliance risks. As an integral part of secure information exchange solutions, electronic fax servers and services are designed to integrate with back-end systems to facilitate the secure exchange of content to and from those applications. Some considerations when choosing an electronic fax solution include determining the needs of the business, process or workflows and evaluating vendor capabilities that fit your needs. While most electronic fax solutions are alike in their core functionality (sending/receiving from email, centralized fax management, tracking and reporting), be sure to choose a vendor that your organization can truly consider a trusted partner, vested in your success as much as you are. Not all vendors are alike, in both capabilities and vision. Seek vendors with advanced, proven functionality, and those which are able to demonstrate a vision that supports your goals and aligns with your digital transformation journey. Ideally, seek a vendor that has capabilities that include but are broader than secure information exchange solutions:  a vendor that can ultimately help you transform your organization to support a fully integrated Enterprise Information Management (EIM) platform to help you on your journey to digital transformation and create a better way to work. Base your secure information exchange strategy on digital, enterprise-grade fax solutions. Then build a robust communication ecosystem that is integrated and automated to reduce risk, enable compliance, and accelerated time to revenue. Whether you choose an on-premises, cloud-based, or hybrid model, secure information exchange can transform your business.

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Enterprise World Highlights: ECM Evolves and Heads Into the Cloud

ECM

And, we’re back in 3…2…1: Happy August! After a few crazy months book-ended by the most extensive product release in OpenText history and a truly insightful, inspiring week at Enterprise World 2016, I’ve been able to make the most of a nice vacation and reflect a bit on how our annual flagship event both summarized and expanded on the happenings of the first half of the year. Interest in the Cloud is Exploding While it’s no secret that the cloud is becoming a priority for many organizations, I was amazed to see just how much interest in it had mushroomed from last Enterprise World to this one. Cloud-based breakout sessions such as Enterprise Managed Services in the OpenText Cloud and Top Questions you need to ask when Upgrading ECM to the Cloud were standing room only in Nashville. A marked increase from last year and a remarkable progression from two years ago when cloud breakouts were more of a curiosity than a must-see. My main observation from talking with the attendees at this year’s cloud-focused sessions? It’s clear that, while many organizations are still just getting their feet wet, most see an ECM future that involves fully harnessing the power of cloud-based solutions. Furthermore, the current and proposed use cases I had the pleasure of hearing about are as endless as, well, a cloud-dotted sky. Organizations are utilizing the cloud to focus on everything from the tactical—freeing up ECM administration resources—to enterprise-level strategic initiatives designed to push innovation on new business solutions. It was also noteworthy that these discussions were consistently peppered with the sort of benefit statements CFOs like to hear; things like lowering capital costs and shifting to more economical SaaS-structured payment models. The cloud devotees have really been doing their homework! Re-Thinking ECM is Definitely a “Thing” The role of ECM is changing and organizations are successfully shifting to viewing ECM in a new light. This year, I had strikingly fewer discussions devoted to traditional ECM terms like storage, compliance, governance, and records management. Customer emphasis is now on how to best elevate ECM solutions to enhance productivity for processes and people. Optimal governance is just expected. My take on this: ECM has matured and many organizations are comfortable with the baseline management of the content currently under the purview of their ECM platforms. Existing ECM implementations are doing their job storing content and ensuring that information is following the appropriate governance path throughout its lifecycle. The general feeling is, that’s fine, but not enough. Most of the customers that I spoke to are now looking for ECM to do more as they target digital transformation in a post-analog world. The reasons? They’re bang-on in envisioning a new competitive and customer service landscape where ALL the digital data in an organization has to be easily accessible to play a symbiotic role in success. And they’re not exactly eager to approach the powers that be with capital requests for new platforms and technologies to try and achieve it. Hence, questions revolved around accomplishing this by extending the reach of their tried-and-true ECM platforms further into business processes and collaborative activities. At times I felt like a hi-tech relationship counsellor as discussions delved into methods to facilitate better communication between Oracle and Salesforce or why it’s critical for structured and unstructured information to come together to contribute to a common goal. Bottom line: all this, and much more, is possible with new advances in ECM capabilities. We can show you how. Of course, Enterprise World made for the perfect forum to host these discussions. A host of product experts, customer roundtables, demo pods, and over 200 breakout sessions provided ample opportunity to gain a better understanding of extending the value of ECM to transform your organization. If you couldn’t make it, we’ve got that covered, too. Kick off your journey into re-thinking the role of ECM while exploring the possibilities.

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The Cloud: Bigger and Better at Enterprise World

Cloud Enterprise_World

If your business is already operating applications in the cloud or is considering adopting cloud for EIM applications, you will find many opportunities at Enterprise World to advance your plans. The Cloud is everywhere at Enterprise World this year! If you would like to better understand our cloud strategy and meet with the leaders that manage all parts of our cloud, join us at: CLD-100 OT Cloud: Strategy, Offerings, and Talk with the Experts on Wednesday morning. This panel session will offer you the opportunity to learn more about all aspects of our cloud operation and to ask questions. Directly after this session we will head to the Elite Lounge where you will be able to enjoy a coffee and talk with the cloud experts one-to-one. For those that want to dive deeper, there are several sessions that are aimed at helping you with the details of working in the cloud: CLD-200 Enterprise Managed Services in the OpenText Cloud provides a deep dive into the services that are provided when your applications are managed in the cloud. It will describe service levels, operational standards, security and compliance processes. CLD-201 Total Cost of Ownership Benefits in the Cloud provides guidance on how to evaluate your total cost of ownership on-premises and in the cloud and evaluate the possible savings for your organization. This session features a customer describing how they went about analyzing TCO for 2 systems on-premises and in the cloud. CLD-202 Embracing the Cloud in the Public Sector is a customer panel session where customers will share what they are doing and how they are advancing through the use of cloud applications. This interactive session will provide high value for all Public Sector and customer service focused organizations. ECM-223 Top Questions you need to ask when upgrading ECM to the Cloud will provide answers to some of the top questions when considering a move to the cloud as you upgrade to Release 16. You will leave this session with a clear understanding of the path to cloud success and have a chance to ask the experts about your particular situation. CEM-201 Strategies for a Successful DAM Implementation on a Cloud Platform shares practical advice on managing media in the cloud including architecture, metadata, ingestion of content and administration. Cloud is very popular for media management customers and this session will provide great practical advice. Do you want to have 1:1 practical advice for your own organization? Now is the chance to spend quality time with our Professional Services and Managed Services experts. Book a private session with our experts – go to the Professional Services area in the Expo Hall to request the time that works for you. If you don’t have time to fit full breakout sessions into your schedule, there are several Theatre sessions running in the Professional Services Expo Hall Theatre. Check the daily schedule for a 15 minute short session on:  TCO in the Cloud, Trends in Cloud Implementations, Upgrading to the OpenText Cloud and an overview of Managed Services in the Cloud. Networking: Meet with other customers who have experienced the cloud through all of the networking events and sessions. Meet with our executives and experts in booked meetings, in the Expo Hall, or after breakout sessions. We would love to speak with you in more depth. This is the best work week of the year for us as we get the opportunity to speak with you and learn together. Please take the time to talk with us, and with your peers and have a wonderful Enterprise World. See you there! To register or get more information visit our Enterprise World site

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A Modern Approach to an Essential Solution: Which Fax Deployment Model is Best for you?

Enterprise fax solutions

Are you ready to upgrade your current fax solution to not just a new but a better way to send, receive and manage faxes? Do you have workflows that are fax-dependent and realize it’s time to make those workflows as efficient and cost-effective as possible? Whether you are eliminating fax machines (finally!) or upgrading to an enterprise fax solution, understanding your deployment options is an important step. Many organizations are beginning to choose IT solutions based on preferred method of deployment. Some organizations want all IT systems to reside in-house or “on-premises.” Others want to leverage the cloud as much as possible to outsource all (or as many as possible) IT activities. An increasingly popular alternative is hybrid solutions, in which part of a software system resides on-premises, but some components are outsourced for efficiency. Enterprise fax solutions are available as on-premises, cloud and hybrid deployment options. But which one is best for your organization? Below are some of the decision factors and business needs that drive each of the deployment models: On-Premises Fax Servers: A fax server is deployed in-house and typically requires the most IT management and resources. Strengths of on-premises deployments include: you completely own and control the environment, data storage and location of the data; typically highly configurable and customizable with strong integration options; includes options for high availability and disaster recovery. On-premises fax server solutions are best when: You have complex integration or security requirements You seek to avoid fax volume/user charges You want to leverage economies of scale You require full control over data storage & ownership You wish to harness your own IT bench strength You are not looking to outsource Cloud Fax Services:  Cloud fax services are part of a pure service deployment model, with no fax software, hardware or telephony required to reside at your site. Faxes are sent and received via email. Strengths of cloud deployments include: fastest and easiest deployment, limited resources required, pay only for what you use, Web Services APIs typically available for integrations, unlimited and instantly scalable capacity, no busy signals, built-in redundancy and automatic failover for faxing. Cloud-based fax solutions are best when: You need to deploy rapidly You seek fast and flexible scalability You want multi-site redundancy for failover and disaster recovery You need or want to outsource fax telephony You have little or over-subscribed IT bench strength You are looking for uptime and telephony SLAs You have a corporate mandate to outsource or “move to the cloud” Hybrid Fax Solutions: In hybrid fax deployments, the fax server software resides at your site (on-premises) and fax transmission is provided as a service (in the cloud). The key strength of hybrid solutions is that the service portion typically includes eliminating the connection of the fax server to the telephone network, often the most complex and confusing part of deploying fax solutions, which in turn removes this responsibility from your IT and telecommunications staff. Other strengths include: all the benefits of an on-premises fax server (ownership, data storage and location, integration capabilities, etc) with the ability to leverage the strength of cloud faxing (flexibility, scalability, no busy signals, built-in disaster recovery and automatic failover for fax transmissions). Hybrid fax solutions are best when: You have complex integration or security requirements You require full control over data storage and ownership You seek fast and flexible scalability You need or want to outsource fax telephony You are looking for telephony SLAs You outsource as it makes sense Still not sure which fax solution deployment model is best for you? OpenText can help.With the best on-premises, cloud and hybrid options in the industry, OpenText has a solution for you.  Learn more.

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Making the Case for ECM in the Cloud

Staying competitive and continuously enhancing customer experience is critical to any global enterprise. Scalability, flexibility and agility are key to meeting stakeholder requirements. One of the first areas organizations are focused on is ensuring corporate content is available to all of their constituents on a 24/7/365 basis. Cloud is becoming an increasing part of their Enterprise Content Managements (ECM) strategy. The extension of ECM to include cloud, hybrid cloud and cloud-to-cloud implementations is becoming the next logical step forward in a digital transformation that ensures content is consistently available, accessible, and shareable. Moving your ECM to Cloud brings uninterrupted content access to internal and external global teams. It brings agility, flexibility and cost savings. Our customers talk about these benefits as they look to move into cloud and hybrid cloud implementations. As a spokesman for the Greater Toronto Airport Authority – GTAA explains, “By going into the OpenText Cloud, we will have a lot more options, whether it’s offering services that we didn’t have before, getting upgrades sooner and bringing more technology into the house. We proved that there is cost savings, but not only that, going to the Cloud will help us bring the innovation that we’re looking to do in terms of information management.” A recent survey from AIIM (Association of Information and Image Management) found that nearly three quarters of those who have made the move to the cloud say they are saving money. But there’s much more to it than pure cost savings. Many respondents said they made the move to the cloud motivated by more than just achieving cost savings.  But what about cloud concerns?  AIIM sites there is a growing confidence in cloud applications, with 73 % of respondents indicating that cloud providers are likely to offer better (48 %) or similar (27 %) security to their on-premises managed systems.  The AIIM report, Harness the Power of the Cloud to Amplify the Value of Enterprise Content Management shares some interesting statistics and insights that may help as you consider your cloud options for ECM.

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How to Identify Return on Investment of Social Media Marketing (Infographic)

social media ROI

The B2B marketing leaders will be spending more money on technology than the CIO in 2017. Sure they may already spend a lot, but the interesting question here is: will they now finally be able to identify the revenue? It was not long ago when CMO’s were perfectly ok with having more and more new technology tools. The problem came when they were forced to maintain the tools and, also to measure the performance of those tools in order to prove that they were still needed. While each platform may include its own reporting tools, in an omnichannel world, having so many partial views of the truth makes little sense. Many business users and decision makers can’t see the forest for the trees when it comes to the current analytics environment. How will they manage then in an Analytics of Things of world with 6.4 billion connected devices? Are CMO’s prepared? According to a recent study on The State of Marketing Analytics by VentureBeat, “Analytics are key to showing value, yet the market is huge and fragmented.” Customers are no longer using a single channel to buy yet only 60% of marketers create integrated strategies. Probably the most painful source to measure is social media. It is painful because there’s no way that investors will accept engagement metrics such as impressions or likes as revenue. It is also painful because the CMO is being pushed by market analysts to invest more and more budget on social media. Social media spending is expected to climb to a 20.9% share of marketing budgets in 5 years even though analytics is not yet fully integrated or embedded according to a recent CMO Survey. ROI of social media in the form of adding new revenue sources, enhancing revenue sources and increasing revenues is more pronounced among companies with a more mature data-driven culture. The graph below shows where competitive advantage has been achieved as a result of data-driven marketing by stage of development according to Forbes. What’s worse for the laggards is that their immature analytics culture is resulting in the lowest profitability – they even don’t know often which analytics platforms they are paying for, according to the same research. “There is no substitute for hard work,” said Thomas Edison. In order to identify the ROI of social media marketing, we will go through the hard work by going through the requirements for your social media data below, including: Why you need integration and democratization of data in the cloud, including social media data Why you need self-service advanced and predictive analytics for your campaigns Why agility is so important when it comes to marketing analytics Why integrated reporting and insights should be easy to access by any marketer or business user Integration and democratization of data in the cloud, including social media data This is not just useful to get a single view of the truth. Working in an environment where each platform’s reporting is separate from the others, is not possible to calculate ROI of social media marketing. You may find a way to calculate the revenue of a Paid Per Click campaign in LinkedIn for example, but this is a very narrow view of what social media marketing is about. The first step to identify the real revenue of social media should be to integrate all disparate data sources in the cloud. They should be integrated, because that way you will be able to cross reference information, discover the real 360º customer view and the actual ROI. Also, it should be integrated in the cloud specifically so other business users can access and self-service the final insights. Some people may think they have a 360º customer view when they integrate Google Analytics and Salesforce to calculate the ROI of a paid campaign in Google Adwords. But they are still far from that view. According to Think with Google, for instance, customers in most industries in US click on a paid ad long after they were engaged in social. That means that a percentage of the ROI of the Pay Per Click campaign should be attributed to social to be accurate. What if instead of making assumptions you start to track which channel is the first, then which is next, and which is the latest? You can do this with tools like Piwik or Eloqua Insights because they track all different devices from which the customer is visiting your website as well as specific URLs they land on, and order the events by date. While this is fine if you have less than 200 sessions per day on your website, if you have more than that you will quickly understand why big data is more than just hype! Trust me, if you had the time to explore, analyze and export using Piwik or Eloqua Insights you would really know what patience means. With big data, even if you just want to use a selected small part of it, you need columnar database technology like the one used by OpenText™ Big Data Analytics. Having your data sources integrated at the start and managed by IT is fine, but when it comes to data audits, data cleansing and data enrichment you had better expect this to be self-service. B2B companies need to know as much as they can about the companies they market to and 75% of B2B marketers say that accurate data is critical for achieving their goals but lack of data on Industry, Revenue, and Employees is a problem in up to 87% of the examples. Bad data affects not just marketing but also sales, according to Forrester, executive buyers find that 77% of the sales people they meet don’t understand their issues and where they can help. As a result a lot of CMOs are taking the initiative to start profiling and creating more targeted leads so that sales don’t have this problem. Self-service advanced and predictive analytics for marketing campaigns According to a recent study by MDG Advertising, B2B organizations that utilize predictive analytics are 2x more likely to exceed their annual marketing ROI goal. The research offers interesting reasons why 89% of B2B organizations have predictive analytics on their roadmap. According to VentureBeat there are 3 main reasons why marketers aren’t that advanced in their analytical approaches – including skill gaps around data science. Easy-to-use tools can make it easier to run reports, but without a real understanding of data-driven approaches, the final report may not be accurate enough. Predictive lead scoring, for instance, can yield significant ROI and 90% of large organizations will have a Chief Data Officer or CDO by 2019. Meanwhile CMOs are not inactive and 55% of B2B organizations are already hiring for marketing analytics roles. Success in social media is not as easy as being 30 years old. You know that you will be 29 years old for 12 months and then it will automatically change to 30. This is easy to predict, but it is not scalable to social media. In terms of social media you need to go deeper than the surface to measure, for example, if it is worth having 30 social media accounts or maybe 10. You need to measure if it is worth having 30 blog articles or maybe 300. You will want to calculate if “Channel A” is worthwhile because it generated 300 conversions from unqualified leads or not. You may want to go further and identify which of the qualified leads bought “Product A” and “Product C” but haven’t yet bought “Product B”. Do you want better segmentations and profiles of those, so you can create a custom cross-selling campaign, based on information that you can get from LinkedIn, for instance? If so, you will need to go further than data visualization. Companies need advanced analytics to identify ROI. This is what will give you the insight on the ROI of your social media, but more than it could ensure success in the current digital era. You will find the following ad-hoc & pre-built tools at OpenText Big Data Analytics: Venn Diagram: Are you tired of reaching the wrong people? Smarter companies are reporting benefits doing data mining to target advanced segmentations and the most appropriate people with marketing material that resonates with them. Note that segmentations are based on data mining, but can be created by drag and drop of the database objects in the left column. Profile: Are you still re-marketing to visitors who landed on your website by mistake? Our drag and drop, easy-to-use tool is needed by marketing in the current customer-centric culture. B2B marketing goals for predictive analytics span the customer funnel including customer retention, customer lifetime value, customer effectiveness right up to customer acquisition – so having a customer profile is a must-have to begin. Association Rules: What if you could identify which users are likely to abandon with sentiment analysis of their activity in social media and help-desks – so you can reduce churn with a loyalty campaign? Would that help the ROI of your social media? You can find more predefined analysis screenshots and use case videos to help. Companies plan to increase spend on marketing analytics, but many will select the wrong capabilities or be unable to use them properly. Harvard Business Review alerts to this point “marketing analytics can have a substantial impact on a company’s growth, but companies must figure out how to make the best use of it”. Why agility is so important when it comes to marketing analytics You already know that advanced and predictive analytics is not new, if you think about how financial services has been using it. What’s really new is how easy analysis can be created as self-service now. In the real world, only 20% of organizations are able to deploy a model into operational use in less than 2 weeks according to TDWI, so don’t forget to ask for self-service and real-time advanced analytics. You will be happy that your analytics platform technology includes a columnar database when you get to this point. Why integrated reporting and insights should be easy to access by any marketer or business user 3 out of 4 marketers can’t measure and report on the contribution of their programs to the business. Isn’t that scary? To know the customer and how to deliver relevant data is a key business differentiator. Marketing analytics tools need to be more than a nicely displayed report, they need to allow decision makers to interact with the information according to McKinsey & Company. There’s a lot that has been written about the opportunities of using big data in supply chain and retail companies, and specifically the social media capabilities to reach their audiences. The retail analytics market is estimated to grow from 2.2 billion to 5.1 billion in 5 years but difficulty in sharing customer analytics is ranked as a top challenge by the Industry. Social media is a smart way to connect a customer with a specific local store, right? Instagram includes stats of impressions, reach, clicks and follower activity for businesses. There are a few tools with powerful capabilities to personalize, share and embedded HTML5 data visualizations available, but OpenText™ Information Hub is the only one that is tied to advanced and predictive analytics. 9 out of 10 sales and marketing professionals report the greatest departmental interest is in being able to access analytics within front-office applications and OpenText Information Hub is ranked as the top vendor in the latest Embedded Business Intelligence Market Study by analyst Howard Dresner – not without reason. Don’t forget to ask for an analytics platform that is perfectly fine to be scaled to unlimited users. Turn your social data into strategy, then gold Predictive analytics not only applies to what will happen next quarter, but also to what the user may want to find right now. Google doesn’t wait for you to make association rules that have probably helped you a few times – they make their big data work for millions of users in real-time. Now think about your company and one of your prospects sharing your content on social media or email. Do you create a campaign to track and nurture these actions? How do you react if a user won’t complete a form more than once? What do you do when one of your prospects is searching on your site having landed from a social media post about “Product A”? Are you able to identify that “Product C” will be the more likely purchase? There are musicians unhappy about piracy, but there are others tracking, mining and getting revenue from social data. Getting these insights on revenue before running new omnichannel campaigns will provide one voice communication, essential for a successful omnichannel strategy. What is also important: this will help with better data-driven decisions and greater return on investment of your social media budget. 86% of companies that deployed predictive analytics for two or more years saw increased marketing return on investment according to Forbes. Download the Research “Operationalizing and Embedding Analytics for Action” from TDWI The report notes that operationalizing and embedding analytics requires more than static dashboards that are updated once a day, or less. It requires integrating actionable insights into your applications, devices and databases. Download the report here.

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The Cloud in Sunny Spain

During my long tenure at OpenText, there has not been an opportunity of travel to Spain. Fast forward several years and this spring I visited twice! Much like their passion for Flamenco, the Spanish market has enthusiastically embraced the Cloud and the benefits it can bring. In April, there was an OpenText Innovation Day in Madrid and I was invited to speak along with Rainer Ehre, SVP of Engineering for Enterprise and a number of other speakers. What a great event it was! The keynote session was literally standing room only as presentations and demonstrations focused on Suite 16 and Cloud 16. It was one of the smoothest multi-cultural events I have attended, with presentations given in English and Spanish and real-time translation. Customers and partners presented on their implementations and, even with my lack of Spanish, I was inspired by the Enterprise Information Management (EIM) stories and benefits shared. One presentation in particular discussed the key benefits realized by a large public sector organization when upgrading their web properties (created with OpenText™ Web Experience Management) and moving to Managed Services in the OpenText Cloud. Their external web properties serve 3.2 million citizens and have 40 million page views per year and their internal site serves 23,000 employees and sees 10 million page views a year. They showed a 19.7% increase in page visits and more than 16% fewer page abandons after going live in the cloud, and talked about the benefits of 24 x 7 service, performance improvements and 99.5% SLA’s. I found these figures very powerful. I was again in Madrid in May. This time the focus was on meeting with our regional team, sharing the success stories and value of helping customers move their applications to the Cloud. We also discussed the key topic that most enterprises have around moving applications to the Cloud – Data Sovereignty and Data Privacy! We made a quick dash through the rain for a lunch of local tapas, then spent the afternoon with the sales, services, alliances, marketing and support teams from Spain and Portugal. We covered all key aspects of Managed Services in the cloud for our Enterprise offerings. After a nice tapas dinner and some rest, the next morning was focused on work for one of the major cloud customers in the region and assisting on some questions for an opportunity. Finally, the sun shone in time for a last picture and the ride to the airport. The sun is indeed shining through the clouds in Spain. I look forward to the next trip to the region.

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Resist the Dark Side—Govern Cloud Content, You Must

Cloud content

Everyone knows that cloud and mobile platforms are game changers, offering a long list of benefits. At the top of the list is improved sharing and collaboration. Knowledge workers have always looked for better, faster ways to share and collaborate. It should come as no surprise that they have readily adopted Microsoft® SharePoint®, Microsoft® SharePoint® Online, and other cloud-based repositories. In recent years, users have been moving more and more of their work processes away from their on-premises Enterprise Content Management (ECM) system and into these online applications. According to AIIM (Association for Information and Image Management), as many as 30 percent of users already use “unofficial cloud file-sharing tools” in the workplace. Unfortunately, there is a dark side—at least in terms of security and governance. While these online applications excel for their easy-to-use portal interfaces, they generally lack robust document and records management capabilities. As described by AIIM, this “renegade approach to information sharing completely blindsides the organization—the information now resides outside of all governance, permission and security systems, and quite literally has gone AWOL.” Limited Support for 100% Cloud ECM While the move to the cloud is a near certainty—the benefits are simply too hard to pass up—it is also becoming clear not all content will migrate there in the near future. Many organizations are simply not comfortable moving highly sensitive ECM content at this point. In a 2016 AIIM study about cloud and mobility, less than 20 percent of information management stakeholders believe 100 percent cloud ECM is suitable for their operations. Security and reliability are their primary concerns. Not only do these systems contain proprietary information, but in many cases business processes and third-party integrations are built on top of them—applications that are critical to everyday operations. Balancing the Opposing Needs of Stakeholders It’s a balancing act. Knowledge workers want faster, easier ways of working. And they are willing to bypass restrictive corporate policies to get things done. Those charged with managing risk and security, however, want content securely governed on premises. What is the best way forward? The best approach is to provide tools that do not restrict users—yet provide the level of security and reduced risk the organization needs. Hybrid ECM: Best of Both Worlds Hybrid ECM is an excellent and increasingly acceptable option. In the same 2016 AIIM study mentioned above, the majority of respondents viewed Hybrid ECM as offering the best of both worlds. The entire organization benefits from using the on-premises ECM system for securing, managing, and archiving sensitive enterprise content—and also using a cloud-based application like Microsoft SharePoint Online, for example, to enable easier sharing and collaboration with outside partners and vendors. Synchronization is Key Synchronization technologies are integral to any Hybrid ECM solution. They integrate the cloud-based file-sharing application with the on-premises ECM application and automatically move or copy content to ensure governance. Here are some typical scenarios: Archiving—content is moved from the cloud/SharePoint into the on-premises ECM system for governance and archiving Publishing—content is moved from the on-premises ECM system into the cloud/SharePoint for publishing Synchronization—when content is duplicated in more than one location, synchronization ensures changes in either location are applied to both At the end of the day, the best solution requires little or no effort from the end user. It works seamlessly to support the use of cloud-based sharing repositories while minimizing the dark side—the proliferation of unintegrated, ungoverned content and its risk to the organization. OpenText™ eDOCS offers automated, easy-to-use tools for synchronizing content into your DM. As part of the eDOCS solution, synchronization capabilities are available through eDOCS DM as well as through our SharePoint Integration module. To learn more, visit our microsite.

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Cloud 16 – A Better Way to Work

Cloud 16

As organizations form their digital strategy, cloud is a critical consideration. Organizations that capitalize on new digital methods will be the ones that thrive; building new relationships with their customers and suppliers, optimizing their processes and creating new revenue streams. These organizations demand speed, agility, flexibility, and scalability that can be realized by taking advantage of cloud and hybrid cloud benefits. In short, they demand a “Better Way to Work.” The OpenText Cloud provides a global, secure cloud environment optimized for delivering Enterprise Information Management (EIM) solutions. We own and operate our own cloud, with a global infrastructure and operations across more than 40 data centers and satellite centers around the globe. Our commitment and expertise in cloud security, privacy and trust are key reasons customers trust us to manage their critical applications and information. We have invested greatly into our cloud and virtually all of our products are available to customers in the OpenText Cloud. OpenText Cloud 16: A Better Way to Work   Cloud 16 extends the flexibility for customers to operate in cloud, hybrid cloud and cloud-to-cloud scenarios. Customers have a plethora of integration and deployment options available to them so they are able to have their business problems addressed exactly how and where they need it. This release includes massive innovation across all of the EIM areas with advances in OpenText Cloud Managed Services, Business Network Services and OpenText SaaS applications. The Cloud 16 Digital Platform: Content Cloud 16: Delivering enterprise content management applications in the cloud to accelerate deployment, provide superior managed services and drive productivity through digital transformation. ECM in the cloud can be easier to deploy and less expensive to maintain than building and hosting your own infrastructure, and it can provide maximum flexibility while freeing up IT resources. It is quickly and easily scalable, so businesses can seamlessly adapt and expand without needing to install new hardware. Making the move to cloud means that IT resources can shift the management of ECM solutions to vendor experts, allowing IT to focus on the business critical operations that can help fuel business transformation. Highlights of Content Cloud 16 include: Managed Services for Content Suite 16- Upgrading and maintaining on premises applications can be a costly and daunting task. Let us upgrade your Content Suite into the cloud and we will manage it for you. Amplify the value of your existing applications and never worry about upgrades again. Content Suite Platform Cloud Edition- Optimized for the cloud, this package lets customers quickly purchase and deploy in cloud and hybrid-cloud scenarios. This new package combines cloud operational efficiencies with the flexibility and configurability you would expect from an on-premises deployment. OpenText Core and Content Suite integration-Customers can now securely collaborate in the cloud with Core and have content governed with Content Suite. Archive Center Cloud Edition- An enterprise archiving service running in the OpenText Cloud as a public cloud service. Customers only pay for what they use each month, based on the number of users that log on, transaction volume, and the volume of storage used. Without the need for up-front investment in infrastructure and software, it offers a cost-effective solution that scales with user’s needs. More information on Content Cloud 16 Experience Cloud 16: Empowering businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. Experience Cloud 16 includes: Managed Services for the Experience Suite so you can upgrade your current implementation into the OpenText Cloud and have us manage it for you. Media Management Cloud Edition brings simple, cloud-based media management that is easily purchased and quickly deployed. Communications Center Enterprise brings tailored Customer Communications as a managed service in the OpenText Cloud. Communications Center CRM provides document generation with Salesforce integration. SAP DAM and SAP Document Presentment are also available as managed services. More information on Experience Cloud 16 Process Cloud 16: Enabling businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. Key innovations in Process Cloud 16 include: Process Suite as a managed service, with expert management by EIM specialists. Process Suite has several advances including entity modelling, case management and analytics integration providing process intelligence. Contract Center provides a complete solution for all types of contracts including buy-side, sell-side and other legal agreements. More information on Process Cloud 16 Business Network 16: The evolution of information exchange, OpenText Business Network provides a cloud ecosystem of interconnected trading partners with hyper automation, pervasive integration, and deep visibility across extended business processes, enabling compliance and accelerated time to revenue. The largest B2B network in the world powers customers’ extended trading ecosystems—now with embedded supply chain analytics, mobility for anytime, anywhere access, and deeper support for the entire procure-to-pay processes. Key advances in this release include: Logistics Track and Trace Supply chain analytics Trading partner digitization Invoice compliance Enhanced EMEA data sovereignty Mobility More information on Business Network 16 Analytics Cloud 16: Providing embedded analytics for EIM applications and for custom content sources, fully managed by EIM experts in the OpenText Cloud. Big Data Analytics Cloud Edition is a complete advanced analytics managed service in the cloud. It includes advanced analytics software, maintenance, cloud management plus professional and learning services to accelerate Big Data initiatives. Analytics integration with EIM Suites allows customers of all types to take advantage of advanced and predictive analytics. More information on Analytics Cloud 16 For existing on-premises customers, it is time to consider upgrading to the OpenText Cloud. For new customers, now is the time to subscribe to our cloud offerings and realize the benefits of agility, flexibility and scalability in solving your business problems. Whatever application, solution or information flow your organization requires to meet your business need, we can help to manage your cloud, hybrid cloud or cloud-to-cloud implementation. Experience a better way to work!

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The Rise of the Machines

EDI supplier enablement

Terminator’s Skynet and OpenText Core: I’ve recently identified some striking similarities between the two……the question is should we be concerned? I love the Terminator films and their depiction of technology running amok in the future. Of course, it’s horrifying to think about what could happen if physical machines controlled by one central system turned against humans, but – as a tech-head – it’s also fascinating to consider the technology behind it, and compare that to where we sit today. Just for fun, in this blog let’s explore some of the parallels between the fictitious Skynet and OpenText Core. Skynet vs. OpenText Core In the Terminator films, Skynet is a Global Digital Defence Network, one which eventually achieves self-awareness and begins a nuclear war. Yes, markedly different from OpenText Core, which allows business users to manage, access, and share information and collaborate from any device..….unless, that is, you consider it from a pure “knowledge is power” perspective. With hundreds of thousands of people uploading critical business information into one central system, imagine the combined knowledge that’s stored in OpenText Core. What secrets could it hold? What power could it give anyone, or anything that’s capable of mining it for its value? Ok, and back in the real world now, we call this capability “Analytics”, and it’s a big focus for us and our customers today, and likely to be even more so in the future. Constantly Evolving Like the liquid metal T1000 Terminator, which learned from the previous generation of Arnie-style T800 Terminators, OpenText Core is evolving. Built on 25 years of OpenText leadership in information governance and compliance, Core is seamlessly integrated with OpenText Content Suite. It has been built from the ground up to function as a next generation, cloud-based ECM service and is continually evolving – partly based on feedback in user forums to ensure it keeps getting better and better. After being available for only a year, Core has already had 12 updates to enhance its power. Difficult to Destroy If human resistance fighters (or, perhaps more likely, a natural disaster) were able to locate the source of OpenText Core and destroy it, they’d be sorely disappointed to find that Core would just carry on as normal. If you destroy one node it will instantly “heal” (just like the liquid metal Terminators!). With Core, physical hardware duplication in multiple hosting sites would simply and seamlessly route the information and administration through another node. Core has never gone offline. Core is self-healing and always available. Postscript – to save you the effort of leaving a comment to highlight the flaws in my arguments here, I’ll point out a few inconsistencies now below: To allay fears, it is indeed impossible for any one source to access all the information stored in Core. It’s securely encrypted and managed in completely separate tenants for each customer, so, in truth, it wouldn’t form the best source of centralized human knowledge for AI to farm. Besides, we all know the internet itself would be an easier source of information for AI to turn machines against humans. Core is built for business, so the information it holds would be more about corporate knowledge and intellectual property than matters of national defence. Truth is, I can’t see the collaborative efforts of Company X’s marketing department being all that detrimental to mankind’s survival. In the film series, it all started to go wrong for humans on August 29, 2003, when Skynet became self-aware. I’m not sure when Core will become self-aware and it’s currently not on the development roadmap, but who knows – maybe that feature is being held back for a big announcement at Enterprise World in July. So, yes, there are a few leaps in both faith and logic in my argument – but this was all just a bit of fun. We all know this could never really happen. Right?

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Doing The Math To Shatter Cloud Computing Myths

cloud computing

The mathematics behind cloud computing is quickly proving that Software-as-a-Service (SaaS) is a winner, especially as organizations embark on their digital journeys. By mathematics, I mean the quantitative analytics proving how cloud is helping customers gain productivity — without having to staff an IT empire. Growth across applications and solutions will only continue, with more of the business depending on technology to get work done. In a Forbes article, a study of more than 2,200 companies indicated that digital technology supports an average 58% of their business processes. While most companies have done the math and added cloud components to their content management strategy, some still believe outdated myths. What might once have been inhibiting factors, however, have long been dismantled amidst rapid cloud solution evolution, as well as vast improvements to distributed computing infrastructure. Myth #1: Cloud Can’t Keep Up Just a few years ago, perception of the cloud for running and maintaining enterprise software was that it might not keep up with organizational demands. Documentum system performance and stability, for example, are requirements that organizations rely on to keep their workers highly productive. The reality? OpenText™ Documentum-as-a-Service customers experience significant improvements in system performance after moving to the cloud. This is attributable to many factors, including: highly tuned, purpose-built solutions running on the latest hardware and technologies fully optimized environments regular on-going monitoring to ensure performance is maintained To address planned peak periods, additional hardware is easily enabled to offset system loads, also contributing to sustained performance. Service Level Agreements (SLAs) that meet customer business and IT requirements can make cloud offerings even more predictable and reliable than running your systems in-house. In a recent TechValidate survey of Documentum-as-a-Service customers were asked to rank the benefits they experienced using Cloud Services, and Improved System Performance ranked in first place. When a large global customer moved their content management to Cloud Services, the quantitative benefits were noteworthy: A total of only 226 minutes of unplanned downtime throughout the entire year, compared to 352 minutes of unplanned downtime experienced every month when they ran their environment through another provider. Active enterprise content management (ECM) users jumped from 3,517 to 5,544, which did not deteriorate system performance or stability. Leveraging the cloud also enabled the company to readily store, index and retrieve more content, making it easier for users to get the right content when they need it. The math? About 4.3M objects were stored in Documentum before they have moved to the cloud and now 9.1M objects after transition, placing content at users’ fingertips. Myth #2: It’s Less Secure Another pervasive myth is that security may hold back cloud deployments, and requirements from risk or compliance groups for business continuity planning might not be met with SaaS strategies. On the contrary, security measures routinely meet much heavier scrutiny—at least in some cloud offerings such as EMC’s cloud offerings. For one of our healthcare customers, over 70,000 highly secure documents, including patents and regulatory records, were migrated to the cloud. Now the company knows where their valuable information resides, who accesses it, how and when. Automatic tracking and cloud-based project folders make it easier for medical researchers worldwide to safely collaborate, even beyond the confines of the corporate firewall. Risk levels are negligible, as ranked by customers in the same survey noted above, in which security made ranking #3. All customer rankings of benefits experienced: Improved System Performance Increased Agility/Rapid Deployment Improved Security/Risk Management Return on Investment/Speed of Payback Reduction in Operating and Capital Costs Myth #3: It’s Not That Flexible Since cloud first became a working model, it has also evolved to take many shapes and forms to adapt to meet the needs of business and IT. For those companies restricted as to where their data resides, or those needing to meet compliance guidelines there is ample flexibility for on premise cloud deployments and more. With Documentum-as-a-Service, for example, deployment models include private, public, and hybrid cloud solutions. Customers can also decide how much of their infrastructure they want to leave to the cloud solution provider experts to fully manage, opening up even more levels of flexibility. Any or all Documentum-as-a-Service content management service components can be managed by OpenText from Infrastructure through ECD Software to Application stack. Now that content management cloud use cases and experiences are further evolved, your teams can review and advise the type of cloud to best fit your various policies. Myth #4: It Has To Cost More For those who have not looked at ECM cloud solutions for a while, it’s notable that cloud deployments have, in fact, proven out the long-projected cost-savings benefits. Add up hardware infrastructure, platform software, networking, security, environment monitoring, application maintenance, tuning and upgrading costs – to name just a few of your obvious IT expenditures. In my experience, organizations are realizing a 25% cost savings, and in many cases much higher cost savings, when they move content management infrastructure to the cloud. It’s important to also factor in how IT obstacle-removal adds value to your organization. The daily grind of software installation, tuning and ongoing maintenance can absorb the time and mindshare of your IT resources. In a cloud environment, much of that routine goes away, or the burden is shifted to your provider. Focusing your IT resources elsewhere, on high-value business activities, uses that new-found savings and invests it in your company’s growth. Cost savings from cloud can also allow your organization to invest in innovation versus ECM systems maintenance. In some cases, this is trialing more cloud innovations using funds saved from infrastructure capital expenditures. In other cases, it is your own liberated IT team developing new solutions to help your business. No More Excuses The more we share data and real-life customer experiences using ECM cloud solutions, the more enterprise customers realize that initial inertia factors are not a reality any more — at least with solution providers like OpenText who hold provisioning of purpose-built content management cloud solutions in high regard. Doing the cloud computing math shatters some common myths, and accelerates your organization’s digital journey. Learn more about Cloud Services and how you can leverage Documentum-as-Service as you embark on your digital journey. Share any additional myths that you feel have now been dispelled as Cloud computing has evolved and becoming a defacto standard in organizations around the globe below.

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