Customer Success
Three customer success trends in a post-pandemic world
COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…
ISO 20022: Unlocking the competitive advantage
It seems every organization around the world has a different approach to ISO 20022 implementations. Some financial institutions are attempting to quickly move through the…
Four ways strong user adoption ensures successful digital transformation
It is no secret that effective digital transformation requires more than just a successful implementation or migration. Realizing real business value from both new and…
7 steps to faster value realization
According to Harvard Business Review, although 95% of businesses rank digital transformation as a priority, only 1 in 5 leaders rate their efforts as effective.[i]…
Smart changes in store
How Kmart modernized using AWS and Micro Focus Introduction A recent Forbes article commented, “COVID-19 will be remembered for many things and what’s becoming indisputable…
Engie Electrabel migrates customer documentation to the cloud
As the top producer and supplier of energy in Belgium, Engie Electrabel generates more than 3.5 million documents a month serving its 2.5 million customers….
Philips Healthcare advances fast, accurate diagnosis
Three words, sought by healthcare providers and patients alike: fast, accurate diagnosis. As a leader in diagnostic imaging, image-guided therapy and other patient care technologies,…
The pursuit of justice
With 20 law offices across the globe, Sidley Austin LLP devotes more than 140,000 hours per year in pro bono work to improve the lives…
Lufthansa Systems delivers remote global access to critical flight applications
For many companies operating on a global scale, a geographically dispersed workforce and customer base can present a unique set of challenges. A secure, high-performance…
Fox Entertainment Group puts document management in the spotlight
As digital technology transforms the business landscape in many industries, it brings both challenges and opportunities related to managing digital information. As the legal community…
Leading life insurer in India turns to OpenText for enterprise-wide digital transformation
How does a progressive life insurer absorb rapid growth while maintaining a dynamic experience for its customers? As one of the fastest growing life insurance…
Roy Hill uses OpenText to unearth productivity improvement
The Australian desert can be a dangerous place. How does a mining company of more than 2,000 employees — 1,200 of whom work from the…
Partena Professional increases productivity and efficiency with OpenText Exstream and Output Server
Partena Professional is a service provider that provides support for administrative processes and human resources policies. This large Belgian group serves more than 200,000 companies…
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