How does a progressive life insurer absorb rapid growth while maintaining a dynamic experience for its customers?
As one of the fastest growing life insurance companies in India, DHFL Pramerica (DPLI) teamed with OpenText™ to shift its operations to a digital-first approach, driving business opportunities and scaling customer service.
DPLI has 3,900 employees working in 126 branches across India. The enterprise-wide implementation and integration of OpenText™ Content Suite and OpenText™ AppWorks™ with DPLI’s core policy administration system (PAS) includes workflows to support critical business applications, such as new business processing and receipting. To successfully navigate through its large-scale digital transformation, the insurer relies on OpenText™ Managed Services.
“Working with OpenText has provided us with the expertise to implement technology solutions that enable our business success, including our ability to rapidly bring new insurance services to new markets.”
– Anoop Pabby, managing director and CEO, DHFL Pramerica Life Insurance
DPLI now uses AppWorks to establish new or renewed business with automated quote generation, receipting, discrepancy management and rules-based straight-through-processing. The system validates details and pushes receipts to the PAS system without any intervention and uploads to Content Suite in under a second. With all business documents digitized and searchable, DPLI is equipped to serve new and existing customers with reliable, timely support.
Overall, paperless management speeds day-to-day business processing while retaining operational controls, reducing costs by up to 30 percent. DPLI plans to continue working with Managed Services for proactive monitoring of its digital transformation, together driving business and service innovation.
DPLI is a valued member of the OpenText Elite™ program and recently worked with us on a Success Story to describe their unique and comprehensive digital transformation project. Read the full Success Story here.
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