Leading life insurer in India turns to OpenText for enterprise-wide digital transformation

How does a progressive life insurer absorb rapid growth while maintaining a dynamic experience for its customers? As one of the fastest growing life insurance…

OpenText Content Cloud Team profile picture
OpenText Content Cloud Team

April 2, 20192 minute read

How does a progressive life insurer absorb rapid growth while maintaining a dynamic experience for its customers?

As one of the fastest growing life insurance companies in India, DHFL Pramerica (DPLI) teamed with OpenText™ to shift its operations to a digital-first approach, driving business opportunities and scaling customer service.

DPLI has 3,900 employees working in 126 branches across India. The enterprise-wide implementation and integration of OpenText™ Content Suite and OpenText™ AppWorks™ with DPLI’s core policy administration system (PAS) includes workflows to support critical business applications, such as new business processing and receipting. To successfully navigate through its large-scale digital transformation, the insurer relies on OpenText™ Managed Services.

“Working with OpenText has provided us with the expertise to implement technology solutions that enable our business success, including our ability to rapidly bring new insurance services to new markets.”

– Anoop Pabby, managing director and CEO, DHFL Pramerica Life Insurance

DPLI now uses AppWorks to establish new or renewed business with automated quote generation, receipting, discrepancy management and rules-based straight-through-processing. The system validates details and pushes receipts to the PAS system without any intervention and uploads to Content Suite in under a second. With all business documents digitized and searchable, DPLI is equipped to serve new and existing customers with reliable, timely support.

Overall, paperless management speeds day-to-day business processing while retaining operational controls, reducing costs by up to 30 percent. DPLI plans to continue working with Managed Services for proactive monitoring of its digital transformation, together driving business and service innovation.

DPLI is a valued member of the OpenText Elite™ program and recently worked with us on a Success Story to describe their unique and comprehensive digital transformation project.  Read the full Success Story here.


Are you ready for the Intelligent and Connected Enterprise? Join us at OpenText Enterprise World 2019 to hear how we’re enabling the Intelligent and Connected Enterprise with AI and the Internet of Things.

Share this post

Share this post to x. Share to linkedin. Mail to
OpenText Content Cloud Team avatar image

OpenText Content Cloud Team

The OpenText Content Cloud offers a broad and deep suite of content management products, providing end-to-end solutions that help organizations maximize the value and minimize the risk of their information. OpenText Content Services platforms and applications support diverse business and industry needs through extensive integration capabilities, full lifecycle management and intelligent automation.

See all posts

More from the author

RADEEMA lets data flow with paper-free processes

RADEEMA lets data flow with paper-free processes

Our guest author, project manager at RADEEMA, explains how the water and energy distributor is using OpenText™ Extended ECM for SAP® Solutions to deliver seamless customer experiences.

4 minute read

What’s new in OpenText Core Capture

What’s new in OpenText Core Capture

OpenText™ offers several SaaS information capture applications that leverage continuous machine learning to enable intelligent document processing and accelerate information routing to the right users…

7 minute read

What’s new in OpenText Extended ECM

What’s new in OpenText Extended ECM

OpenText™ Extended ECM (formerly OpenText Extended ECM Platform and OpenText Content Suite Platform) integrates business content with leading ERP, CRM, HCM applications, seamlessly connecting people…

22 minute read

Stay in the loop!

Get our most popular content delivered monthly to your inbox.